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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 626

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V
Vasari Nagendraprasad
from Kodar, Telangana
Jan 30, 2018
Resolved
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Address: Warangal, Andhra Pradesh, 0870
Website: Google

Dear sir,
I haven't requested renewal the cpp. But your side renewal the my cpp card, i can't paid amount, this is irresensoble. Please cancel the my cpp card. Please cancel the complaint, without phone contact, how to renewal process doing. This is you mistakes.
Find the attachment
Regards
Vasari nagendraprasad
[protected]
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We would request you to mention your CPP membership number and contact details. This will help us in resolving your query.

Please feel free to contact us on our 24 hours helpline numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team
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    Priya Bajaj Arora
    from Amritsar, Punjab
    Jan 30, 2018
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    Address: Amritsar, Punjab, 143001

    I ve an account in icici bank in the name of priya bajaj. The account is more than ten year old. After marriage sir name changed priya arora adhar card name is also priya arora. So bank refused to update my adhar no in priya bajaj account due to sir name change. I don't have passport and marriage certificate. Per in govt bank and post office my adhar card accepted easily without any disturbance. Plz provide solution
    ICICI Bank customer support has been notified about the posted complaint.
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      A
      ajitshukla50
      from Sheoganj, Rajasthan
      Jan 30, 2018
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      Address: 345001
      Website: Apply for Credit Card 3 Simple Steps ... www.icicibank.com

      Dear Sir,

      I'm using icici bank pletinum credit card from last 06 months. I made all the payments with out any issues.

      But today is my payment due date i.e. 30 Jan 18 and total bill was ₹ 18614.26/-. Which have already paid on ₹ 7686.26 on 27 Jan and left over amount ₹ 10928 today. when i saw the current statement, they charged penalty under auto debit return fee and [protected]@18% of ₹ 450+81.
      When I complaint to customer care executive they said It is wrongly deducted but refund can' t done as there is no such policy.
      This time I feel cheated despite timely deposit my bills.
      Please intervene in this matter and get my hard earned money refunded.
      Thank you.
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        seemaCA
        from Varanasi, Uttar Pradesh
        Jan 30, 2018
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        Address: Mumbai City, Maharashtra
        Website: icicibank

        I have demat and on line trading account in your br. No in[protected] a/c [protected]. I have purchase mutual fund of three companies from money honey finance services ltd in demat form. However it is not seen in my demat account. Now i want to redeemed the said mutual funds and sent to concerned co. But it is regretted by said co. As it is in demat form and has to sell through demat a/c above information is already inform to your br manager shivshankar m gupta phone no [protected]. However he does not help me. Since i need a money you are requested to please help me
        Yours faithfully,
        Seema prashant aher phone no [protected]/[protected]
        ICICI Bank customer support has been notified about the posted complaint.
        My personal LOAN AC NO -[protected]
        i completed my EMI.
        need my loan account statement and no due certificate.

        Dr.Ilayaraja
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          S
          sanjayprasad lala
          Jan 30, 2018
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          Address: Kolkata, West Bengal, 700103

          I have carry 2 personal loan there two EMI due because my father in law dead and my father also dead so i have calling ur tool free no there some body teach me going to Kolkata collection office there are 31 chowranghee road Kolkata 700016
          I am talk to mr debashish bhowmik he inform me due to my emi due i am not with draw my salary he inform me there are linn or what ever create my account so we cant withraw the salary
          But iam seing his desk top the linn or what ever create by mr Debasish bhowmik .i am saying him to release this problem i am paying all dues within 12th feb but he cant help me.
          I am calling a call centre in 150 times but nobody answer or call me
          ICICI Bank customer support has been notified about the posted complaint.
          Jan 30, 2018
          Updated by sanjayprasad lala
          I have carry 2 personal loan there two EMI due because my father in law dead and my father also dead so i have calling ur tool free no there some body teach me going to Kolkata collection office there are 31 chowranghee road Kolkata 700016
          I am talk to mr debashish bhowmik he inform me due to my emi due i am not with draw my salary he inform me there are linn or what ever create my account so we cant withraw the salary
          But iam seing his desk top the linn or what ever create by mr Debasish bhowmik .i am saying him to release this problem i am paying all dues within 12th feb but he cant help me.
          I am calling a call centre in 150 times but nobody answer or call me
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            M
            Mohan Raaj
            from Chennai, Tamil Nadu
            Jan 31, 2018
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            Address: Chennai, Tamil Nadu, 600044

            My ICICI card number is [protected].
            please cancel my credit card. this statement interest and payment fees not agree this for too high. you are fooling me.. please cancel my credit card..

            last month statement extra amount decuded
            i am paid Rs.1904 for last month due. but server mistake not reflect to my card but ICICI deduct huge amount charged. My due Rs. 1904 but you deduct more than Rs 1000 this for very huge so please refund my amount otherwise i am surrender my credit card.

            Please solve my problems at the earliest
            ICICI Bank customer support has been notified about the posted complaint.
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              C
              chandanmondal
              from Talcher, Odisha
              Jan 30, 2018
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              Address: 764001

              I am recharging by using net bankig at 27 Jan its failed at BILLDESK phase and debit that much amount from my account again like that on 30 Jan also that much amount debited from my account .But no any recharge I get .then I contact to care they say for waiting but still I don't get any amount of refund.Such a ### and fraud doing by icic bank .So kindly help me for getting my refund
              ICICI Bank customer support has been notified about the posted complaint.
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                N
                nabil s
                from Hyderabad, Telangana
                Jan 30, 2018
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                HI ICICI Team,

                My account is debited with DP charges.I didnt do any logins of these sites.
                even i dont have credentials to login.Still my amount from account is deducted without information.

                I need my money back.Need to close these Demat account Immeduately.

                my account number[protected]
                my mobile num [protected].

                need a quick reply from ICICI.
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  shr93
                  from Indore, Madhya Pradesh
                  Jan 30, 2018
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                  Address: Thane, Maharashtra, 401107

                  Hi,
                  I have taken a home loan (LBTNE[protected]) from ICICI bank (approval date in Dec 2014 first disbursement in Feb 2015). later in Jun 2015, PM awaas yojana was launched. Earlier mira road branch told that we cannot avail benefit for one year due to recently revised interest rates. Now it's been more than 3 months we are going to the bank every now and then still they are not giving us the benefit. Mira road branch is saying it is only for new applications. And they are not giving this in writing. This is the second complaint we are doing for mira road branch in past one year. Kindly look into this.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Sarangan50
                    from Noida, Uttar Pradesh
                    Jan 30, 2018
                    Resolved
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                    Resolved

                    I have sent neft to icici bank preet vihar delhi on 22012018 for rs 50000 where the account number was mentioned as[protected] instead of[protected] s smitha to whom i wanted to send i have aleady lodged complaint with consumer forum vide no 1846230 which is not seen in tracking system yet please guide me in this regard so that i can have a track of. I have remitted the money from my kotak bank aundh pune i have informed them also about this.
                    Mar 2, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 30, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer (Sarangan50),

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Feb 05, 2018
                    Updated by Sarangan50
                    Hi. I haven't heard anything from icici. Please advise a time frame for the same
                    Feb 07, 2018
                    Updated by Sarangan50
                    Hi still have not heard from icici please advise time frame for the same
                    Feb 07, 2018
                    Updated by Sarangan50
                    What is the current status of complaint regarding my NEFT transfer of rs 50000? There is no response from any of ICICI officials
                    Feb 09, 2018
                    Updated by Sarangan50
                    There is no reply from icici yet what is the time frame
                    Feb 10, 2018
                    Updated by Sarangan50
                    None of the icici team have contacted us so far please reply
                    Feb 12, 2018
                    Updated by Sarangan50
                    It has been 20 days since the date of transaction but till none of the icici team have responded. Sir I would like to know the status of my complaint nod 1846230 & 1851031.
                    Sir I have made a recharge of 399 with my jio app through upi(phone pe) [protected]@ybl to [protected]@ICICI.Amount has been deducted from account but recharge has not been done .now jio says there hasn't been any type of transaction done by [protected]@ICICI. So kindly refund my amout.
                    Hi. I haven't heard anything from icici bank. Please tell me a time frame to hear from you
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                      D
                      Dhanesh Sarda
                      from Delhi, Delhi
                      Jan 30, 2018
                      Resolved
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                      Resolved

                      Dear sir,
                      I have booked a irctc ticket with my idbi bank account through your payment gateway, but this tickek was cancelled as my plan changed, but refund amount didnt received in my account where as irctc shows that refund inititated on 22/1/2018,. Pls solve the issue..
                      Amount-6570
                      Transaction id-[protected]
                      Cacellation id refund id - [protected]
                      Mar 16, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 30, 2018
                      ICICI Bank Customer Care's response
                      Dear Dhanesh Sarda,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qvf8) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vishnu143
                        from Bengaluru, Karnataka
                        Jan 30, 2018
                        Resolved
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                        Resolved

                        Icici bank in 2017 ripped me off 289 rs for decline charges now in 2018 again charged me 90 rs as decline charges completely fraudulent bank icici never bank with them, why should i be charged when my card gets declined, say for example your card gets declined 100 times corrupt icici earns 2900 rs will be reporting the matter to rbi and other regulatory bodies
                        Mar 2, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 30, 2018
                        ICICI Bank Customer Care's response
                        Dear Customer (Vishnu143),

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qvdk) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          Shanja
                          from New Delhi, Delhi
                          Jan 30, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110062

                          I have applied for 60000 personal loan through my net banking (Online) and received an email from icici confirming that your loan has been approved with below roi, emi, service charges and tenure. But still icici executive came to my office and take my signature on many of icici forms and confirmed that everything will remain same as offered you on email. On the date of disbursal of loan amount i got call from a girl from icici that she told me different emi and roi amount. I told her complete story and forwarded her that email which i got from icici as she requested me. I clearly asked her on telephone and on email as well that my loan should be disbursed as per earlier offer only. But she hasn't reply me neither called me. Same date in evening 8 pm i got amount in my account but less amount. Next day i got her revert on email that loan has been disbursed as per your consent. Many times i escalated the issue with nodal officers, shared all emails with them which has been communicated before loan disbursal but, they are saying that loan has been disbursed as per mitc. Its completely cheating case and even their nodal officers not taking any action. Still i don't know by which calculation they disbursed me loan amount. As a customer its my basic rights to know that what i am going to buy, but icici not bother to reply me after more than 30 days. They have deducted inr 2583 from total amount while they told me that only 1239 rupees will deducted for service charges. I am completely surprised to see their behavior like this. Last time when i escalate the issue with nodal officer they confirmed on email that your case will be sorted out before 9th jan but still not happened from their end and they have deducted emi from my saving account. Please help me here to refund my remaining balance and ask them to levied correct emi as offered earlier. Loan application number is pl[protected] and complain number is sr[protected]
                          Mar 3, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 30, 2018
                          ICICI Bank Customer Care's response
                          Dear Shanja,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Feb 05, 2018
                          Updated by Shanja
                          Today we got below reply from ICICI and now they are talking about disclaimer which mentioned on bank forms. My concerns and questions are still unanswered and now they try to escape.

                          On receipt of your complaint, we have verified with the status and inform you that, the communication received by you is the confirmation mail from bank’s end after his online application.

                          The loan details which are there in the mail are subject to change which is there mentioned in the disclaimer.

                          Disclaimer: “Please note that this is provisional approval only and should not be construed as loan sanction”.

                          The bank always take confirmation for final approved loan terms with signed agreement before disbursement.

                          My questions is below,

                          In that case, Should bank not inform to customer about changes over email or telephone? If changes have been done as per customer consent please share me communicated email or audio clip of telephonic conversations. I have proof of written email where I denied disbursing the amount when I came to know about changes. You please share me proof where Bank has informed me and I have given my consent.

                          At the time when I signed on documents it was completely blank and never told by your executive about any changes.

                          I am still waiting to get the break up disbursal amount.
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                            G
                            Gunjan Chhillar
                            from Delhi, Delhi
                            Jan 30, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 1100081

                            My credit card is showing blocked status ending with 9004, from last one year and i am not using any other credit card still i get credit card statement every month. I called customer care numerous times but no response.
                            I am receiving calls from icici pressurizing me to pay the amount which is not used by me.
                            Also the card they refer to has never been held by me. I have no credit card. No response to mails also from icici representatives.
                            . Please help!
                            Mar 3, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 30, 2018
                            ICICI Bank Customer Care's response
                            Dear Gunjan Chhillar,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qv8h) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              Pramod Shrivastav
                              from Mumbai, Maharashtra
                              Jan 30, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 421201

                              I applied for personal loan and was suppose to give confirmation for loan disbursement but yet your rm vikas kumar thakur without my consent and persmission, disbursed and credited the loan into my account. When i asked to cancel, he is giving me vague answers.
                              I had last word with you executive on saturday wherein i specifically told to wait till monday for my confirmation. I also got a message from icici asking me to confirm today at 2.31 pm which i didnt replied but still its got disbursed. Kindly cancel it at the earliest else i will not return any money.
                              Mar 21, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 30, 2018
                              ICICI Bank Customer Care's response
                              Dear Pramod Shrivastav,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qv5c) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Nayeem Nawab Shah
                                from Hyderabad, Telangana
                                Jan 30, 2018
                                Resolved
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                                Resolved

                                Address: 500074
                                Website: www.icicibank.com

                                I am nayeem mohammed. 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till dec-17) dp charges on

                                29/01/2018. I have never activated and used any demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected]
                                My contact no [protected].
                                Mar 8, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 30, 2018
                                ICICI Bank Customer Care's response
                                Dear Nayeem Nawab Shah,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Feb 21, 2018
                                Updated by Nayeem Nawab Shah
                                Dear Icici management as per you mail I should get my amount Rs 826 within 15 days of Demat account closer
                                It's has closed on 6/02/2018 but still I have not get my amount
                                I request you to look into this issue and do needful with proper solution

                                Regards
                                Mohammed Nayeem
                                [protected]
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                                  A
                                  Avtar Singh Sunny
                                  from Hyderabad, Telangana
                                  Jan 29, 2018
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 500064

                                  I paid by vodafone postpaid bill through icic mobile app, its shows the payment was done successfully and the amount of rs 235 got deducted form my account, but still the bill is pending, i checked with vodafone guys they say the haven't received the payment
                                  The payment reference number : bil/[protected]/icici bank bbps vi
                                  A/bbpvoda_0007

                                  I made two payments on the same day, the first ([protected]) was done success, but second ([protected]) was not, i don't know what happen. Every time i make the payment and everything seem to work fine, this was the first time i faced this kind of issue.

                                  Kinldy look into the issue and try to solve it soon.

                                  Sardar avtar singh
                                  [protected]
                                  Mar 8, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 30, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Avtar Singh Sunny,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    P
                                    pallavi khatri
                                    from Bengaluru, Karnataka
                                    Jan 29, 2018
                                    Resolved
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                                    Resolved

                                    Hi,
                                    From my account, there was an deduction of inr 29.50 without any reason... It was described in the statement as atmdec chg. From internet i found that this charge was due to atm's not having enough cash. But there's no previous notification regarding this. And how come this charge can be levied to me. That's the problem with the atm right... Please do resolve it.
                                    Mar 11, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 30, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Pallavi Khatri,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4quvk) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Trying to add new payee to my ICICI account but dont know why I’m Unable to add new payee getting error message no records found.

                                    Please help.
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                                      C
                                      Chitransh Saxena sai
                                      from Dehra Dun, Uttarakhand
                                      Jan 29, 2018
                                      Resolved
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                                      Resolved

                                      Address: 262122

                                      [protected]@icici Upi — Payment to jio on 24/1/2018 thru upi
                                      I remitted 399/- to jio from my upi towards 3months' data (399) for my sim no [protected] on 24th January2018

                                      The payment was successful and my bank statement carries a legend as below.

                                      Your a/c no. XXXXXXXX6063 is debited for Rs.399.00 on 24-01-18 and credited to a/c no. XXXXXXXX4639 (UPI Ref no[protected].

                                      This charging was valid for 3 months. Yesterday i was told by jio that they have not received any payment from me.

                                      Please check at your end and refund the same to my vpa.
                                      Mar 5, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Jan 29, 2018
                                      Updated by Chitransh Saxena sai
                                      My contact number is [protected]
                                      Verified Support
                                      Jan 30, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Chitransh Saxena sai,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qure) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        Ramchandra Tailor
                                        from Vapi, Gujarat
                                        Jan 29, 2018
                                        Resolved
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                                        Resolved

                                        Address: Surat, Gujarat

                                        Sir i recharged my number [protected] as on 28/01/2018 as of 349 rupees by my jio payment app option upi, as through pay upi app, as it is not showing in recharge statement in my jio app as rupees debited through upi app as recharged is not successful as it is payment on [protected]@icici through upi app as pay app. Utr no.[protected] debited 349 rupees to reliance.
                                        Mar 21, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 30, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Ramchandra Tailor,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4qumf) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        I have applied for 60000 personal loan through my net banking (online) and received an email from ICICI confirming that your loan has been approved with below ROI, EMI, Service charges and Tenure. But still ICICI executive came to my office and take my signature on many of ICICI forms and confirmed that everything will remain same as offered you on email. On the date of disbursal of loan amount I got call from a girl from ICICI that she told me different EMI and ROI amount. I told her complete story and forwarded her that email which I got from ICICI as she requested me. I clearly asked her on telephone and on email as well that my loan should be disbursed as per earlier offer only. But she hasn't reply me neither called me. Same date in evening 8 PM I got amount in my account but less amount.Next day I got her revert on email that loan has been disbursed as per your consent. Many times I escalated the issue with nodal officers, shared all emails with them which has been communicated before loan disbursal but, they are saying that loan has been disbursed as per MITC. Its completely cheating case and even their nodal officers not taking any action. Still I don't know by which calculation they disbursed me loan amount. As a customer its my basic rights to know that what I am going to buy, but ICICI not bother to reply me after more than 30 days.They have deducted INR 2583 from total amount while they told me that only 1239 rupees will deducted for service charges. I am completely surprised to see their behavior like this. Last time when I escalate the issue with Nodal officer they confirmed on email that your case will be sorted out before 9th Jan but still not happened from their end and they have deducted EMI from my saving account. Please help me here to refund my remaining balance and ask them to levied correct EMI as offered earlier. Loan Application number is PL[protected] and Complain number is SR[protected]
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