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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 634

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K
Kolli Seetha Ramanjaneyulu
from Hyderabad, Telangana
Nov 29, 2017
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Address: Krishna, Andhra Pradesh
Website: indian consumer complaint forum

8, 80, 000 rs is sanctioned under agriculture mortgage loan. But the amount of 6, 41, 000 rs is not released and told that the amount is debited for some other reasons. We are suffering about this since 6 months. No one are responding for my complaint in the bank. So i request you to help me to get that amount so that i can plant some crops in my land
ICICI Bank customer support has been notified about the posted complaint.
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    Sunita Choithani
    from Mumbai, Maharashtra
    Nov 29, 2017
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    icici branch ulhasnagar

    Address: 421003

    This is to inform you as i have invested some amount in shares went for redemption. They took sign on redemption form as well as check pertaining to that amount n bcoz the redemption was not done cheque got bounced. I reported that in branch but still redemption was pending bcoz of some nobita mem for 15 days i was chasing them still not done lastly i give up n personally went to the mutual fund branch in kalyan n got redeemed in one minute...
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    Tosif Mohammed Ansari
    from Jodhpur, Rajasthan
    Nov 29, 2017
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    I was paying my exam fee towards kota university in eazypay gateway from canara bank account. money has been deducted and payment was successful but not updated in college exam portal and displaying reference and didn't received transaction confirmation or transaction reference number from eazypay and couldn't find transaction history in eazypay website
    But I received transaction reference number from canara stating transaction to successful
    So please kindly solve my problem
    ICICI Bank customer support has been notified about the posted complaint.
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      A
      arun ronaldo
      from Arakkonam, Tamil Nadu
      Nov 29, 2017
      Resolved
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      Resolved

      Hi, i am arunraj. I have relieved from icici bank where my last month salary was put on hold and final settlement of rs 17, 200 was credited recently which is no where nearer to my final settlement. I could not find my payslip in alumini site and i core team stating they could not find any updates on their system. This is really frustrating kindly let me know the no of days for which the amount has been paid and the pending amount to be credited. Emp: 317549.
      Dec 30, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2017
      ICICI Bank Customer Care's response
      Dear ARUNRAJ,

      We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Dec 27, 2017
      Updated by arun ronaldo
      Thank you for your response. But you please work for God sake, it's been more than 50 days no damn person has called me yet.
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        M
        Miyani Vinod
        from Pune, Maharashtra
        Nov 29, 2017
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        Address: 380054
        Website: ICICI Bank Ltd. - Ahmedabad - S G Road Branch

        I am the a/c holder of icici bank from last 2 years, i am having a 14742.72 rs balance a/c,
        Now they have started charging rs.177.00 under this category (Dcardfee).
        I am not aware what type of charges are these.
        They never informed me regarding these charges either by email or by letter.
        Who has given right to icici bank to deduct the money without informing us.
        Because we kept the money in bank that give right to bank that they can do anything whatever they want.

        There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same happend in last 5 months back agin its happen

        A/c no:[protected]
        ICICI Bank customer support has been notified about the posted complaint.
        Main branch yamuna nagar haryana ur bank atm machine and ur cash 💴 collect machine not be work in morning so plzz resolve the prob and plzz provide batter service...??????????????????????????????????????????????????????????????????????...
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          K
          Karthikeyan Namachivayam
          from Madanapalle, Andhra Pradesh
          Nov 29, 2017
          Resolved
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          Resolved

          Address: 627757

          Rs.3, 00, 000. (3 lakhs) was debited from my account on[protected]. We have not done this transaction. Atm card is with me only. I have reported this to home branch and frozen the account.
          After that, i have not heard any further details from the bank.

          My phone number linked with account number was also changed without my request and authorization. The change was not even notified to me.
          When asked bank, they say they dont have the record of it, when it got change, how it got changed and who changed this
          I keep mailing them. There is no reply. I have initiated step 2 escalation - head phone banking - mr. Subhendu tripathy - on[protected]. No response from him also.

          Dear icici customers, please be safe.
          Jan 4, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Nov 29, 2017
          Updated by Karthikeyan Namachivayam
          my SR number is SR[protected].
          Verified Support
          Nov 29, 2017
          ICICI Bank Customer Care's response
          Dear Karthikeyan Namachivayam,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dec 04, 2017
          Updated by Karthikeyan Namachivayam
          same kind of incident happened to another ICICI bank customer in April at Ahmadabad . He also lost 3 lakh.

          https://m.timesofindia.com/city/ahmedabad/rs-3l-stolen-with-cloned-atm-card/amp_articleshow/58320028.cms
          Dec 04, 2017
          Updated by Karthikeyan Namachivayam
          It has been two weeks. Still the bank is saying, they are checking and investigating. My family is in deep sorrow. Bank lost our years of saving in day...

          There is even No response from Nodal officer step 3 escalation.
          Dec 06, 2017
          Updated by Karthikeyan Namachivayam
          One more ICICI customer lost his amount Rs. 1, 27, 000. on Dec 1

          https://www.consumercomplaints.in/icici-bank-fraudulent-withdrawals-from-bank-c1797100#c2940044.

          what is happening with the ICICI bank.

          Dear fellow ICICI customers Please be safe
          Jan 29, 2018
          Updated by Karthikeyan Namachivayam
          Bank has refunded the amount last week.
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            R
            Rk1987
            from Bengaluru, Karnataka
            Nov 29, 2017
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            Address: Bangalore, Karnataka, 560100

            Hi team,

            I am maintaining saving bank account in icici bank, the details of which given as below

            Account number :[protected]

            As per our company policy, we are supposed to create an era account.
            6 months back, i have submitted the era form. I have not get era account created after 2 months also. When i asked them, they say respective person left the job.

            11/2 months back, i have submitted the era form again. After two weeks, this time they are saying, identity proof is not clear that to when i asked them.

            Three weeks back, i have submitted all the documents. They are saying that some id card was not correct. Later they say that was ok. Then 1 week back, they are saying that there is some technical issue in creating the era account from back end from hyderabad team.

            When i ask them they are not sure whether back end team will be able to fix the issue. The back end team from hyderabad is not giving suitable reply.

            I beg this reputed icici bank customer care team, to respond properly, expedite the process in customer care request.

            Request you take immediate action on my issue.
            Please use the mobile number/email id that is connected to my account number for communication.

            Thanks,
            Radhakrishnan.
            ICICI Bank customer support has been notified about the posted complaint.
            I have four nos tax saving bond issued on 19/02/2002 to be redeem on 19/2/2005 but forget to do the same.
            Tax saving bond 012002-tsb-one
            Bondholder No[protected]
            Certificate no 31043
            Name Aijaz Hasan Khan
            Distinctive no[protected]
            Please convey me what to do now.
            M [protected]
            email [protected]@gmail.com
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              S
              Sanjay Balkrishna Dhage
              from Pune, Maharashtra
              Nov 29, 2017
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              Address: Dhule, Maharashtra, 424001

              I have granted two wheeler loan vide LAN no.LTNDB[protected], amount Rs 37194, Six instalment paid inadvance, remaining amount fully paid in24 EMI in Jan 2008, still I have not received noc letter from ICICI bank. Please send me at this address, Sanjay Balkrishna Dhage, Padmalay plot no 75, Shastri nagar, Golibar tekadi Rd, Dhule, 424001.
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Akshay Tirthe
                from Mumbai, Maharashtra
                Nov 28, 2017
                Resolved
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                Hey, i've seen a transaction dmc/[protected] dp chgs till o
                Ct-17, where in my account has been debited with rs.826, i'm assuming it's related to demat account, i've had created a demat account way back in 2014, and was told no charges will be deducted. Could you revert my transaction and credit my amount back. This is a pathetic treatment from you guys...
                Dec 29, 2017
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 28, 2017
                ICICI Bank Customer Care's response
                Dear Akshay Tirthe,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4lwfr) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rani Koduri
                  from Hyderabad, Telangana
                  Nov 28, 2017
                  Resolved
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                  Address: 500039
                  Website: www.icicibank.com

                  Lost my card no [protected] in june while travelling to pune. My mother was bed ridden and i was in a hurry so i dont know whether the card was stolen from my bag or during my travel. When i came to know about my card being lost i immediately informed the customer service and blocked my card while speaking to the customer service i requested him that i will pay the amount of rs. 300 which was on my card and then requested him to close and please cancel my card since i had already paid all the amount on my credit card in may and nothing was due for payment.
                  Dec 29, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 28, 2017
                  ICICI Bank Customer Care's response
                  Dear Rani Koduri,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    L
                    lokeshsahu789
                    from Pune, Maharashtra
                    Nov 28, 2017
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                    Address: 411028

                    This incident happened on 14th Nov. I tried a recharge through Jio.com on one of my Jio number. Eventually, the recharge did not went through but the amount got debited from my account. I thought that the amount would be automatically credited to my account. After five days, when I did not received the amount, I lodged a complaint to icici bank customer care. They took my complaint and as a resolution of that, instead of reverting the amount to my account, they credited the amount to JIO UPI account. I have been contacting them from last 15 days to get my money back but nothing has been done by them.

                    Name: Lokesh Sahu
                    Ac No.[protected]

                    They are saying that the IMPS transaction is done but I had not done any IMPS transaction, just tried a recharge. In case of recharge failure, amount should be reverted back. I just want my money back and apology from ICICI bank for all the problems I have faced and the time I have wasted over this.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      R
                      Rani Koduri
                      from Hyderabad, Telangana
                      Nov 28, 2017
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                      Address: Hyderabad, Andhra Pradesh, 500039
                      Website: www.icicibank.com

                      Hello sir,

                      I am rani koduri from hyderabad. I am an account holder in your bank my account no is[protected] and i was issued credit card based on my good score card. Recently i have lost my card while travelling to pune i had called the customer service from pune and blocked my card immediate as i lost it while travelling. There was a small amount on my account to be paid however i did not pay it as i am in huge financial crunh i am taking care of my patient mother who is 75 year old i am also 50 years and not working anywhere because of my mother. The cusomer care and credit card people are all the time hassrssing me to pay a huge amount which has been calculated due to interest only please into into my crediet card details and help me immediately. I am in a very bad shape. Deep in depression please do not tempt me to commit suicide due to this credit card harrassment. I humbly request you to waive off this amount on humanitarian grounds and send me a mail stating that the credit card has been cancelled on my name.

                      Thanks in advance and hope a humaniterian response from you.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        N
                        Nitin Dixit Nagpur
                        from Pune, Maharashtra
                        Nov 28, 2017
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                        Address: Nagpur, Maharashtra, 440015

                        Respected sir,

                        As per the system generated below mail, i have a sbi saving bank account ([protected]) and i was withdrawn the amount rs. 6500/- from icici bank atm having id sacw9157 on dated 27.09.2017 at 20.14. But i have received only rs. 500/-, but my account had been debited of rs. 6500/-. Subsequently i have made a complaint on sbi toll free number on the same day and give all the transaction details having with ticket number [protected]. Now as per the rules, maximum 7 days required to take the necessary action and resolving the problem, but already more than 15 days is over, still my problem is ideal after giving reminder to reminder.

                        I humbly request you to take appropriate action to the concern department and resolve the problem with all loss as soon as possible.

                        Waiting for you reply.

                        Thanks & regards,

                        Nitin dixit

                        [protected]/[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
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                          Piyush Bhutani
                          from Basi, Punjab
                          Nov 28, 2017
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                          Address: New Delhi, Delhi, 110035

                          My father had a credit card ([protected]) 11 years back and dues to some reasons it was misuse / wrongly billed by someone and he had discontinued it and asked clarification on the details (Which he did not get). It went for a long time and later we was in some family trouble that it missed out of my mind and years passed and no one contacted me hence i assumed it got resolved and closed.

                          Now recently from past one week i (Jogesh arora son of raj kumar arora) have started get calls from (+[protected]/[protected] collection / recovery agents of your bank for the card ([protected]) which realates to my father according to them and harassing me to make a payment of card. They have being calling my relatives friends, business clients and school friends and they use abusing and using offensive words with my colleagues to defaming my image in the society which is mental torture and harassment. Also, threatening me and my family for dire consequence and defaming my social status.

                          I am not running away any where!!! I responds to their calls on my cell phone than why this harassment and mental torture??? I and am ready to settle if any genuine dues are dues are pending, provided, i get a details statement of the same to reconcile
                          But i talked to father they said he is also receiving the messages from icici bank but for the card no ([protected]) not for the ([protected]) now it's a
                          Undue influence condition for me please help me

                          Some abusive language they r using
                          1. I will se how u will get married?
                          2. I your father is not able to pay the dues then why he a has taken the credit card?
                          3. Mai dekhti hu kese tum jee patey ho?
                          4. Abhie to bhot contacts hai sabke same nanga kr dungye tumhe
                          5. Etc

                          After all this torture when i went to the bank for a payment to settle this they said d
                          ICICI Bank customer support has been notified about the posted complaint.
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                            R
                            Rosaiah Allam
                            from Mumbai, Maharashtra
                            Nov 28, 2017
                            Resolved
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                            Resolved

                            Address: 600006

                            Hi sir,

                            I have withdrawn 40000 from icici bank atm id (S1vdb787) located at mount road branch on[protected], but due to machine issue i got only 26000 and remain money jammed in machine.
                            After consult security they informed atm engineer. Engineer confirmed money was there but not given to me due to process. So i raised ticket through nungumbakkam branch manager, but they closed service request like unable to disputed amount.

                            Please find attached my request form and take action on that. I spent two days on this. No one responding.

                            I have tried more than 4 times customer care after heard my problem and they simply disconnected my call.

                            My details
                            Name : rosaiah allam
                            Account number :[protected]
                            Branch : nungumbakkam icici

                            Atm security number : [protected]
                            Atm engineer number: [protected]

                            Thanks,
                            Rosaiah allam
                            [protected]
                            Nov 28, 2017
                            Complaint marked as Resolved 
                            Complaint resolved
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Rajesh Bahal
                              from Luckeesarai, Bihar
                              Nov 28, 2017
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                              Address: 831011

                              Recently i received my internet banking userid & password but was unable to login so i went to main branch of the bank and told there my complaint, they tried to help me but problem remains the same then they told me to contact customer service which i tried a lot for 2 days, but not a single number found working. I search various websites for customer care numbers but they to where of no use not a single number found working. This is the scenario of the largest private bank of india. My mail i'd is [protected]@gmail.com
                              ICICI Bank customer support has been notified about the posted complaint.
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                                N
                                Najih Basheer
                                from Basavana Bagevadi, Karnataka
                                Nov 28, 2017
                                Resolved
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                                Resolved

                                I have done a upi fund transfer from my account. But the upi id provided was wrong and hence, the amount did not get credited in benificiary account. The amount was deducted from my account and it was not refunded. When i contacted the bank for the same, their response was that the transaction was successful and there is nothing to be done from their side. Please check and resolve this at the earliest. My email id:
                                [protected]@hotmail.com
                                Dec 29, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Nov 28, 2017
                                Updated by Najih Basheer
                                I have done a UPI fund transfer from my account. But the UPI id provided was wrong and hence, the amount did not get credited in benificiary account. The amount was deducted from my account and it was not refunded. When I contacted the bank for the same, their response was that the transaction was successful and there is nothing to be done from their side. Please check and resolve this at the earliest. My email id:
                                [protected]@hotmail.com
                                Account numver:[protected]
                                Verified Support
                                Nov 28, 2017
                                ICICI Bank Customer Care's response
                                Dear Najih Basheer,

                                We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                I have opened saving ac with dp 5000/- i have already receive atm card and cheaque book but till now not activated or not updated my all detail so kindly please look the matter and solve this issue.
                                My name kiran l dhodi
                                Ac no[protected]
                                Branch daheligaon

                                Thank you.
                                ICICI Bank Customer Care's response, Nov 28, 2017
                                Verified Support
                                Dear Dhodi Kiran,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hi sir, my recharge was not complete... My upi address [protected]@ybl
                                PLEASE REFUND MY AMOUNT
                                ICICI Bank Customer Care's response, Nov 28, 2017
                                Verified Support
                                Dear Customer (కిరణ్ కుమార్ పడాల),

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4lude_aaab) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  G
                                  Ganeshan Venkatesan
                                  from Vellore, Tamil Nadu
                                  Nov 28, 2017
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400080
                                  Website: www.icicibank.com

                                  I was charged for insufficient funds when the overall account had funds some were blocked for trading on that day.

                                  No one called to verify and charged 400 rs in the bargain.

                                  There was only an automated message to contact nearest branch or relationship office (There is no one tagged to account anyways)

                                  This for someone who has been an account holder for many years now with them.

                                  Icici is into the business of small frauds for account owners please beware.
                                  Dec 29, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 28, 2017
                                  ICICI Bank Customer Care's response
                                  Dear Ganeshan Venkatesan,

                                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Your mobile application is open very slowly and no mobile recharge and not a fund transfer.
                                  Application is very very bad 👎
                                  ICICI Bank Customer Care's response, Nov 28, 2017
                                  Verified Support
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4lu8h_aaaa) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Hii this is Siddhi Chari
                                  Kindly unblock my debit card for 3D secure online transactions. I have tired to call customer care as well as via auto call. But card is not active to do any online transactions. Kindly sort the matter at the earliest.
                                  Contact details [protected]
                                  ICICI Bank Customer Care's response, Nov 28, 2017
                                  Verified Support
                                  Dear Siddhi Chari,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    G
                                    golumittal
                                    from Pune, Maharashtra
                                    Nov 28, 2017
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                                    Address: Mahendragarh, Haryana, 122001

                                    My name is himanshu i want to close my account because very bad service provided by icici bank no benefit provided by icici bank i am apply credit card sine one month ago but there is no action is taken by icici bank and no status is provided by icici bank and no service is provided by icici bank and very bad service no solution is provided by bank executive so i want close my service asap
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Icici branch Gheradi Ifsc code ICIC0006481 इस शाखा मे 3 महिनो से स्कूल के बच्चे के खाता झिरो बॅलन्स पे खोलने के लिए जा रहा हू लेकिन मॅनेंजर खाता खोलने के लिए नकार दे रहा है.ग्राहक को मानसिक शारिरीक अर्थिक त्रास दे रहा है.आप मॅनेजर को खाता खोलने के बताइए.
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                                      Paljeet Singh
                                      from Muzaffarnagar, Uttar Pradesh
                                      Nov 28, 2017
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi
                                      Website: www.icicibank.com

                                      I had to transfer money to a friend’s account - he wanted some urgent help and i realized that my account has fraud charges - i called the customer service and they said they can’t do anything and i have to wait for 7weeks of investigation. Citibank and standard charted do it in 7 days plus pay the amount upfront - this is a big inconvience for me and my friend needs the money as he has to pay the hospital bill. Now, my account is blocked. Can i sue icici bank?
                                      Jan 2, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Nov 28, 2017
                                      Updated by Paljeet Singh
                                      #ICICI bank is a Fraud Bank - they sucks at their customer service -

                                      There were two Fraud charges on my account - which I am sure many ICICI bank account holders are also facing. (I googled it and saw a bunch of folks complaining about the same)

                                      And after going through IVR authentication and then through rep authentication- The Fraud rep says “I need to fill the form and send it.” WTF???? Seriously? ???

                                      On top of it the TAT is 7 weeks.

                                      I have other accounts with #Citibank, #Standardcharted and they transfer the amount immediately and then continue with their research and TAT is 7working Days and not weeks

                                      ICICI BANK IS NOT SAFE!!! I WILL CLOSE MY ACCOUNT AND ENSURE THAT ALL MY FRIENDS AND FAMILY CLOSE THEIRS TOO AND MOVE TO CITIBANK or any real bank.

                                      + Reps like Anmol can’t even speak in Hindi & English and Fraud Rep Mohammad doesn’t have the phone etiquettes.

                                      #ICICI #ICICIBANKSUCKS #ICICIBANK #FRAUD
                                      Verified Support
                                      Nov 28, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Paljeet Singh,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dear sir/Madam

                                      My name is MOHAMMED ADEEM ANSARI
                                      I want to change my mobie no from [protected] To [protected] as my previous no is lost so i can't get any update ..i am have issued new no

                                      So kindly please update my my mobile no as soon as possible.
                                      Accout no:[protected]
                                      Account name : MOHAMMED ADEEM
                                      ANSARI
                                      Account type : Saving
                                      ICICI Bank Customer Care's response, Nov 28, 2017
                                      Verified Support
                                      Dear Adeem Ansari,

                                      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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