ICICI Bank Complaints & Reviews

Iam a new user of icici bank account. I had a very bad experience in opening an new account. However, iam lodging a complaint regarding expression debit card which was dispached and delivered to me without any request raised from my end. Iam not sure who initiated this request from bank end. Also, there is no notification messages delivered to mobile when ever any amount debited from my account. Around 800 rs is been deducted from my account. I need an explanation regarding bank statement and refund the amount back to the account. Please consider this complaint as matter of important and refund the money debited as a kindly request. You may call me if any further clarification required.

Dear sir

I'm dhaya my account no 86☆☆☆☆☆867last 6 years using in chennai adyar branch icici bank.. Im loss my card pl block my card. I'm attach my account no and mobile no [protected]

I'm dhaya my account no 86☆☆☆☆☆867last 6 years using in chennai adyar branch icici bank.. Im loss my card pl block my card. I'm attach my account no and mobile no 7358360

Im travel in bus that time theft my cards please kindly block my card.. My account is adyar brancbranch

Thank you

Dhaya

[protected]

I hari shankar ([protected]) taken EDC service from icici bank & my MID-[protected]- TID[protected] & the transaction of RS-75000/-on[protected] bank not given the payment till now they had hold the customer amount for more than 20 days
I had called and mailed many times but the resolution had not come yet i feel i am painalise from this event and behavior of the bank.

when i was called on customer care they asked to mail on below id
[protected]@firstdata.com
[protected]@icicibank.com, [protected]@icicims.com

more than 10 times i had replied on mail and sent the required document

now customer amount detected from his bank but we are still waiting the payment.

Dear ICICI, i again request you please sort this issue immediately otherwise i will let this case forward to Police dept as i was really fed up of ICICI response please find the below conversion had happened with care team

Hi, please refund the customer amount on urgent, you bank is not able to transfer the amount after 16 days . I asoect from you to reply this within TAT

On 14 Nov 2017 8:34 pm, "bindu shankar" wrote:
Hi,

I am still not satisfied with your support and answers that you may hold the money for 135 days . I was chasing from last 14 days and answering your each mail only accepting that you will give us the solutio n and expect the amount get credit to my account
as customer is also follow up with me same amount is already debit to his account .

This sort of behaviour and approach that icici is creating for me is really pathetic and feel that I m painalise from this event .

If I had shared all set all documents then why bank has authorized to hold the payment . Please get this resolution by one or two day otherwise I will complain an FIR raising that in future problem will not raise for any other merchant. Can you also please share the method that customer will also back the money on their account . If you still have doubt on your theory. Again speaking this sort of behaviour not acceptable at all & also would not tent to encourage customer of this kind services and support

Hope you will think on your side and get the resolution on before 24 hours.

On 13 Nov 2017 2:00 pm, "fraudhelpdesk" wrote:
Dear Merchant,

Thanks for sharing the documents.

We found that the transactions process at your end is related to high NDX period for the services, hence we decided your payment will be on hold till completion of charge back period i.e. 135 days.

Based on our investigation findings held payment is kept on held and we have decided to held payment until completion of dispute or chargeback period 135 days(from date of transaction or date of service/product delivery).

At the end of the chargeback period, on a decision will be made whether the amount held can be returned to you after adjusting any applicable charges, fees, fines or debts payable by you to us. This will however be subject to any chargeback requests we receive against the said suspicious transactions.

Thanks and Regards

Credit Risk Management

ICICI Merchant Services

Email: [protected]@firstdata.com.au

Toll free:[protected]


From: bindu shankar [mailto:[protected]@gmail.com]
Sent: Saturday, November 11, 2017 10:22 PM
To: Merchantcare
Cc: fraudhelpdesk
Subject: Re: CaseId[protected]: Nihaar Beauty Salon TID 88153188 & MID 75810230

Dear Sir/Madam,

Greetings of the day

Already shere all details & all doc.
This emails id
[protected]@firstdata.com.au
[protected]@firstdata.com, [protected]@icicms.com

MID 88153188 & TID 75810230
Eleven days left but not credit my account amount

Thanks & Regards

BINDU SHANKAR [protected] / [protected]
NIHAAR BEAUTY SALON

I have applied for credit card no application status updated on online executive was not picking the call didn't even know approve or rejected please let me know status application number is s[protected] and registered number [protected] date of birth is[protected], please help me with the status called many times for the status customer care but no response.

Hello,

My atm card has been blocked from 11th of november 2017 by just dropping a simple message stating that due to some security purposes.

My registered mob. No [protected] is now no more registered. Customer care is asking to call me from the registered mob. No, but my registered mob no [protected] is no more registered.

Please do some supportive action and provide me or unblock my atm card.

My icici account no is[protected]
Branch - financial district, hyderabad

With regards
Praveen chandra jha
[protected] / [protected]

I do not have a demat account with icici bank. Charges are deducted from my account. Dmc/in[protected] dp chgs till sep-17. This is the reference number. Please look into this. It has been happening since two three months.

Let me know, will these charges will be reverted to my account or not. From three four months i am facing this issue. Please contact me on [protected]@gmail.com

My name is mr. Mithun khairwar and my account no.[protected] in icici bank new panvel branch i need loose cheque urgent for home loan and i personally visited to icici bank new panvel branch for loose form last one week but executive did not respond to me. Today also i visited to branch but she take one hours thirty minutes time i ask question to executive what about loose cheque she said i raised cheque book request in system you will get cheque book after two days. I am very frustrated my feedback is icici bank service is very worst service.

I filed a dispute on november 1st for 2 unknown transactions made on my card for amount of 2099. My card was blocked immediately by the representative and i was lied by the rep that i would get the new card in 24 hrs if i visit the nearest branch. Which was not the case when i reached the branch. I was told by the onsite agent that there nothing called as 24hrs debit card and i have to wait for 5days. I struggled to meet ends for 5 days till my new card arrived as all my money is usually in bank. While your so called investigating team was investigating the fraudulent charge. I got a text from icici after 15days that the dispute was declined. I immediately called the bank and once again i was lied to. The rep asked me to visit the branch for reversal. Which was again not the case. I called number of times and every time i was given different reasons and excuses why the dispute was declined. I again called today and spoke to 2 inefficient customer service officers who kept on blabbering same thing upon asking any questions. Upon asking why was the charge made what's the supporting document submitted by the merchant to have the dispute closed in his favour your negligent team had no response and ms. Shobha kept on telling me she understands my concern. Well if she understands my concern why was the solution not provided. I need a senior officer contact me asap for further details. This is completely unacceptable. My entire family and my friends circle has their accounts with icici. I will have to reconsider that because i don't feel icici is the safest bank anymore. They are all in support of the fraud people. They don't care about customers hard earned money.

Hi team,

I have recently given a cheque and that was returned due to insufficient fund, i have received that message at 12.38pm on 21st november, i had enough money in my account at 12.36pm and i have that evidence sent as message.

So while sending message that i had insufficient fund in my account it was a false statement

I need refund for the return charges and in future i need someone to call me if there is no enough fund before rejecting it. I am not here to provide cheque to be bounced. I am your customer for more than 5 years as corporate salary account and this is the first time its happening.

I was at the branch during the incident and there is no one to make me a favour and they refused me like anything and not treated me like their customer, i am now thinking that to remain in the icici or not due to this.

Thanks,
Jagan.
[protected]

I have a savings account at icici bank for the past 15 months, and i have lost my atm two days back. I went to the icici bank branch at infosys hinjewadi phase 2, pune to get my atm blocked and to request for a new atm on 23 november 2017 (Around 11 am). I went to one of the counters where two girls were sitting. I asked them to block my atm and to issue me a new one in a very polite manner, in-spite of helping me they told me in a very sarcastic way to call customer care. They were unwilling to help me offline. Their behavior was far far away from welcoming and tone was quite taunting. Please let me know if this is the way to behave with your customers or this is what icici believes in. Why cannot i get my work done at bank branch instead of doing it online?? Is icici staff there only to mock customers or to helpthem. This is a very common issue but icici's response was pathetic.

An icici rep offered a credit card to me & i submitted initial form. But then i didn't want the card so i did not send any of the further documents that were asked for (Salary slips).
1. Still i received the message saying credit card is processed. Do you really follow proper process?
2. I did not receive the cc yet. Blue dart guy don't bother to call & just goes back and sends a status with undelivered.
3. Without receiving the cc & not havin it activated i receive the sms of some transaction with rs.1649/- debited from cc.

What the hell? I was a proud customer of icici bank & always used to recommend all of my friends to go for your services.
But by these incidents i'm really disappointed. My expectations with your services are lowered now.
However, i don't want that cc anymore. I'm not gonna pay that insurance amount for it. If i get any debit transaction from my saving account, i'll remove all the services that i've with icici. I don't want to get any calls for cc. Even your reps ask for suitable timings for calling back & don't turn up. And they call again when i said not to call because of my meetings. I'm disgusted at this point.

I have taken an instant credit card ending 6000 (Now renewed card ending in 2003) from icici bank against the fixed deposit number[protected].

The initial value of fd was 30, 000 so they gave me the limit of 25000/- but now value of renewed fixed deposit is 47, 036 as of today.

Ideally bank should be increase the limit of credit card also accordingly as value of fd under lien (For security) has increased but anyhow they are not ready to do it.

Please look into the matter so that bank increases the limit of my instant credit card accordingly from 25, 000 to max possible considering the fd of rs 47000/- as security.
Thanks
Mitravind garg

After opening new account in icici bank, after activation my account rs 500 debited from my account as dr. Tran for funding a/c [protected]
69 without my knowledge how can they debit money from my account without doing any transition from my side, fraud transition doing icici bank, i want back my hard earning money. And also bank must give explanation for this type transation

I have first time deposited cash in my account bank has debited bank charges rs.150+27 gst. As per icici bank rules first time charges is not applicable. Please waive the same. Transaction dated 22-nov-2017. At cash acceptance machine - nil for the first cash deposit of a calendar month; thereafter in the month, rs. 5 per thousand rupees or part thereof, subject to a minimum of rs. 150.

Contact number : [protected]

Regards
Tushar mehta

I have applied for the loan in icici on my mhada property in oct 2016. During this activity, they debited my processing fees of rs 15600/- in the same month without completing loan documentation. Legally processing fees will be only charged after sanction letter. At last they came with rejection in loan saying they will not fund mhada property. Dsa who approached me given mr. Navin kumar shende number to followup with. I started following up with him since nov 2016 and till last month (Oct 2017) ie 1 year this guy wating time on e-mail saying approval is in progress.
When i launch complaint online from website - https://www.icicibank.com/complaints/complaints.page
Response was for 1st escalations - auto response, 2nd escalations to mr. Subhendu tripathy, head - phone banking. Where they taken 21 days to revert that it was old case and now it will not happen.

3rd escalations to mr. Vinayak m more, principal nodal officer. And response is awaiting.

My sincere appeal to every cunstmor before before applying to icici homeloan pl read my entire case. I m completely cheated by them and no one there to respond.

Sir I Recharged my jio no [protected] I opened jio app and clicked on recharge then I chose upi option for recharge and I did recharge 399 through upi but till now my jio no has not recharged
The transaction id ICI093dd83d30b74dad905f6817c1272b68 my upi id is [protected]@ybl
So please sir kindly refund my account or recharge to my no

Sir i am senthilkumar. I baught a car loan from icici bank ambattur branch chennai tamil nadu. My loan agreement number is luche[protected]. I paid all my emi as on previous month i paid half emi amount for the month. I gave commitment to pay my balance amount end of this month toheir collection staff on 10th of this month. But they are called me again and again to me and gave mental tarcher to me and my parents. Kindly take an action. Thank u.
Senthil kumar
[protected]

My name is ebenezer, icici prudential-policy 17108383. Policy premium rs 14, 826 every 6 months.

Icici prudential, policy premium was debited from my bank account twice for the same policy in the same week without my authorization.
Premium of rs 14, 826 for icicipru policy 17108383. 2 times for just on premium with out any approval. First on the 10/11/2017 and again on the 15/11/2017

How did this happen?
How can the bank hack into my account and take my money without my authorization, not once but twice for the same amount, in the same week?
₹29, 652 went out of my account and no one called me and told that it was done. Because of which our housing loan emi did not go through and we have been fined and the bank has charged bound fee.

15/11/2017 17108383 nach ecs:a[protected] icici prud inr 14, 826.00
10/11/2017 17108383 nach ecs:a[protected] icici prud inr 14, 826.00

This is not acceptable at all, proper action has to be take so this does not happen again and others don't go through this.
I want action taken asap, i want my money back and proper compensation given.

Dear sir/madam,
I have bought one expression debit card for rs.500 when my old debit card is not detecting by most of the machines. Within one and half yrs my new expression debit card also performs the same. My cards are well maintained and its not in damaged condition. So i dnt think i have to pay again for another one. My icici account number is[protected]. Kindly do the further to replace the existing one....

Dear sir,
I am anbarasan krishnan. I'm working in govt services in tamilnadu. I applied card in your bank on aug 2017. I received credit card on last month and also received pin number through my mobile number. When i was trying buy some items using this credit card last month but i can't able to do this. So, when i enquired abt this problem with your bank official in dindigul, they told me that my card was blocked. So please activate my credit card.
Thanks

Credit card:[protected]
Name : k anbarasan
Mobile :[protected]