Dear sir / madam,
On 22nd december, 2010, mr. Venkat (Collection department, hyderabad) of icici bank, issued a letter to me in the matter of settlement of a personal loan account no. Lphyd[protected]. As per this letter, i was supposed to make a full and final settlement of a sum of rs. 28, 000.00 (Rupees twenty eight thousand only), against all my dues standing on account of this personal loan.
His phone number as follows:
Designation: manager (Collections)
Mobile: [[protected]]
Vide its payment receipt no. L[protected] & l[protected] dated 26/08/2010 & 25/09/2010, the said icici bank ltd. Acknowledged that it had received rs. 14, 000.00 each in cash on account of the full and settlement standing with respect of the above mentioned personal loan account.
Unfortunately, however, even though several months have since elapsed, the bank continues to pester me through its executives and/or its representatives for settlement on account of this personal loan account. I have made repeated appeals to them to check their own records in order to bear out the veracity of my claim. This, despite the fact that i had visited the bank twice, with all the relevant documents, viz., payment receipt and the letter, in originals, in order to substantiate my claim.
After lot of investigation done by bank understand that there was a fraud took place but the bank issued a letter dt.26/01/2012, stating that they have not received the payment of rs.28, 000/- with the said receipts and stating that the validity of the receipts got out dated when the payment was made.
My appeals, however, have not been met with satisfactory responses from the bank.
At this point of time, i would like to seek kind advice and suggestions on this subject to reach an amicable settlement as early as possible. Needless to mention, of course, such course of events in recent days, have left a lasting impact on me. My faith in the banking system, of which icici bank ltd.
Is undoubtedly a significant player, is being shaken.
Yours faithfully,
L. Venkata rao
ICICI Bank customer support has been notified about the posted complaint.
Dec 03, 2017
Updated by lakkojuvr SEND
Dec 03, 2017
Updated by lakkojuvr HOPE REQUEST