ICICI Bank Complaints & Reviews

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I happened to take salary account from icici there they said the demat account will be free for life. Even though i said i’m not interested in it one of their executives signed me up for that. N now they started deducting amount from my ac from last one year and i tried to call them n inform their informal c. S. Executives show their worth by not helping with it. I don’t want you people to deduct money from my account and i never gave a standing instruction to deduct from my account. This would be accounted as fraud as far i know.

Dec 2, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2017

ICICI Bank Customer Care's response Dear Customer(Ashishash),

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jswg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Yesterday i have done imps to galleria powai branch account number which is not matching to account holder name still bank credited amount from my account.

I transferred amount in this account number :[protected]
Ifsc : icic0000020
Imps amount : 3800 rs.

I wanted to transfer in this account
Holder name : risit gorakh
Number :[protected]
Ifsc : icic000020

Kindly help me with this issue. Please provide transaction status from your side. If you can arrange account holder name & contact number so i can talk to him personally for refund.

I am working professional and hoping for best possible solution from your side. I am attaching snapshot of wrong transaction with this mail.

Thanks
Parth gohel
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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Some make fraud transaction from my account and customer care and bank member are not supporting and confuse me. Bank members ask it's customer care matter and customer care ask contact to your near branch (Near branch pooja tower gopalpura mode)
Please help me to find out who did this translation and how i can get my amount.

Kuldeep singh
Bank branch: c-99, shreeji towers, subhash marg, near ahimsa circle, c scheme, jaipur. 302001

ICICI Bank customer support has been notified about the posted complaint.

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Address: 411028

I am sachin sukhlecha. 137.67 rupees has been deducted from my account as dmc/in[protected] dp chgs till sep-17 charges on 26/10/2017.

I have never activated and used my demat account till now.

There was no prior notice regarding my account is activated. I haven't received any deduction message to my mobile. This is pure loot.

I need justice and my money back immediately.

Dec 2, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2017

ICICI Bank Customer Care's response Dear Sachin Sukhlecha,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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R

rajan pathania

Nov 1, 2017

I am unable to make out for what reason 25 Rs has been deducted by icici and that also from salary account. They did not eve inform this deduction before hand by any SMS or neither any mail has been sent by ICICI

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ICICI Bank Customer Care's response, Nov 2, 2017

Verified Support

Dear Rajan Pathania,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4jrl4_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 18th October 2017 i did recharge in my jio number using phonepe app, unfortunately my money got deducted and transferred to [protected]@icici and transaction failed. I contacted both jio and phonepe customer care service they told me that its [protected]@icici's mistake. Please do refund the amount ₹399.

My transaction id :ICIdf7449d87c994319b7b78172f99f42d7

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Address: Kanchipuram, Tamil Nadu

On october 16th, 2017 around 12:30 am ist, i received 4 text messages to my registered mobile number from icici stating that a total amount of rs 40400 has been debited from my account. I got panicked and i decided to check my account balance via online banking facility. To my shock, i realised it was indeed true and a total amount of rs 40400 was debited from my account within a space of few minutes. I immediately tried to reach icici customer services, but to my suprise i iearnt that there were no services provided beyond 6 pm ist.

I waited till that morning (Oct 16th) to have my complaint (Sr[protected] registered. I was asked to provide some mandatory documents and other personal details.in addition to this, i was also asked to raise a complaint with the police department.

On reaching out to the concerned police department, i was ordered to get the footage of the atm center from where the money was debited. They were adamant that they wouldn’t proceed further with my complaint without the footage. I then reached out icici pallikaranai (Kancheepuram district) branch to get the footage, but i was informed that to get the fir copy from the police department. I was made a scapegoat and was kicked to and fro between the icici bank and the police department without any developments. I made multiple followups without any update or improvements.

Finally on oct 27th, i got a call from icici investigation team that they have sent the footage to the respective pallikaranai branch. Unfortunately the video sent wasn’t working and i asked the investigation team to resend the footage. The resent footage wasn’t also working and i was asked to contact the investigation team for further details. I wasn’t properly directed in any of the steps causing me mental stress. On monday, oct 30, i was informed that the video footage was working and was asked to vist the branch.

It has been more than 2 weeks and i am yet to get the response. Moreover i was not able to celebrate diwali due to this mental stress. I have totally lost my fatih in icici who seems to self claim that they provide the best security services in india.
Moreover i also came across various fraudulent complaints with icici. They are zero percent customer friendly and they are not caring towards any of the user complaints.

Refer the link, there is 8 more incidents happened over the week and user commented over there.

https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

Nov 16, 2017

Complaint marked as Resolved

I have followed the customer care and bank officer. ICICI INVESTIGATION team contacted me. I verified the footage and raised police compliant. Within 7th day amount refunded by bank without any notification. I received normal text message as amount credited. Later on received a amount refunded message

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

ICICI Bank Customer Care's response Dear Sivaprakasam.C,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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N

nithin veerakumar

from Bengaluru, Karnataka

Nov 1, 2017

As at first they told demat account is for free of cost but they charged maintenance amount Rs-826

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K

Karthikeyan Namachivayam

from Madanapalle, Andhra Pradesh

Nov 29, 2017

the same such incident happened to me on 18-november-2017. I have lost Rs.3, 00, 000. (3 Lakhs).
Still there is no improvement on this issue. Home branch & customer care are not responding properly.

my SR number SR[protected]

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ICICI Bank Customer Care's response, Nov 29, 2017

Verified Support

Dear Karthikeyan Namachivayam,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

K

Karthikeyan Namachivayam

from Madanapalle, Andhra Pradesh

Dec 4, 2017

same kind of incident happened to another ICICI bank customer in April at Ahmadabad . He also lost 3 lakh.

https://m.timesofindia.com/city/ahmedabad/rs-3l-stolen-with-cloned-atm-card/amp_...⇄

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R

RamyaAnagha

Jan 16, 2018

Same happened to my father's account today 15 Jan 2018... why icici doesn't have decide atm transactions.. why hackers can break your system easily. Why don t you work on better security and authentication system. Icici is one of the big Bs and finally your money is not safe.

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ICICI Bank Customer Care's response, Jan 17, 2018

Verified Support

Dear Ramya Anagha,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4jr20_aaaj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400093

I have a demat account with icici and have been charged dp charges twice this month, dp charges which were informed to me are only rs500 annually, how can they charge rs 700 plus rs in 2 different transactions. Charges were made under the head "in[protected] dp chgs till sep-17" rs 633.13 on 31st oct 2017 and rs 55.20 on 26th oct 2017.

Please look into this.

Dec 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by GauravK181 How will they come to know about whose enquiry is this...My Number is [protected]

Verified Support

Oct 31, 2017

ICICI Bank Customer Care's response Dear GauravK181,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad, Gujarat, 380015

Dear sir/ madam,
I have a icici bank personal loan account no. [protected] since last 2 years ago, i have been charged additional charges of rs 400/- every month on each emi except principal + interest amount and i have raised this concern with icici bank since last 13-14 motnhs but no response from icici bank and its officials i have raised this issues personally meeting with mr sandeep jalan, vijay kothari/ hitesh kedia at heritage chameber office as well as so many times over email to all concern and as well as to mr vinayak more principal nodal officer of icici bank limited, i have been threatened by icici bank official and unethical behavior by icici bank limited collection team.
I have not received my personal loan account statement and bank is giving monthly monthly bank statement like credit card and charging me over amount as late payments and interest charges every month since last 14 month but nobody keen interested to reply on my genuine grievance which i have raised since last long and so many times. I have taken 2lac rs personal loan on icici bank cc and i have to suppose pay 2.49 lac as per amortization schedule whereas i have already paid more than 2 lac rupees to icici bank and still bank is showing 1 lac more pending amount and charging me more and more charges and cheating with me and nobody care and listening me. Such kind of business practice by icici bank is really horrible and giving threatening and pressure to make payment withour resolving customer issues, i will take some necessary action against icici bank top level management and local collection team which are involved in this matter, i will give only next 30 days to icici bank, if didnot get the concrete solution over it i will shake the icici bank and take appropriate legal action against all accusssed as well as madam chanda kocher the person who are cheating with people
Br/ tej - 9401xxxxxx4007

Dec 5, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2017

ICICI Bank Customer Care's response Dear Tej,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu, 044

Website: consumercomplaints

Dear team,

This is to bring to your kind notice about the inappropriate handling of a customer. I have been informed that the loan application is under process and asked to reply with the details of my name, employer details only. I have sent that details and was waiting for the confirmation of the loan approval with the rate of interest and the emi calculation confirmation to be sent by the bank.in the meanwhile i have decided not to get the loan processed. I have informed the person handling this loan application from the dsa team. But, she informed that this is been in progress and if in case i deny this loan at this stage, she will be terminated from her job and hence she asked me to get this processed. I clearly mentioned that i do not want this loan to be processed. Also, i was waiting for the confirmation mail from the bank with the details of the rate of interest and the emi schedule to be sent. I hope, as per the procedure, once i revert back to that emi and roi confirmation mail, then only the bank will process the loan. But, unexpectedly, today morning i have received an sms stating that the loan amount has been processed and being credited to my account.
I demand a clear explanation on this as how did u process the loan without the confirmation from the customer end.
Also, i have called the number [protected] from which i have received a call from, for a personal loan processing. The person who spoke is ms. Priya and she was the one handled. Regards manivannan.

ICICI Bank customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by ManivannanNisha Dear Team,

This is to bring to your kind notice about the inappropriate handling of a customer. I have been informed that the loan application is under process and asked to reply with the details of my name, employer details only. I have sent that details and was waiting for the confirmation of the loan approval with the rate of interest and the EMI calculation confirmation to be sent by the bank. In the meanwhile I have decided not to get the loan processed. I have informed the person handling this loan application from the DSA team. But, she informed that this is been in progress and if in case I deny this loan at this stage, she will be terminated from her job and hence she asked me to get this processed. I clearly mentioned that I do not want this loan to be processed. Also, I was waiting for the confirmation mail from the bank with the details of the rate of interest and the EMI schedule to be sent. I hope, as per the procedure, once I revert back to that EMI and ROI confirmation mail, then only the bank will process the loan. But, unexpectedly, today morning I have received an sms stating that the loan amount has been processed and being credited to my account.
I demand a clear explanation on this as how did u process the loan without the confirmation from the customer end.
Also, I have called the number [protected] from which I have received a call from, for a personal loan processing. The person who spoke is Ms. Priya and she was the one handled this through out this process.
Now, I have called the same number and asked for Priya, they informed that she is on leave and also they were not sure whether she will come back to work or not.
This is evident that she is not ready to speak to me as she has given a wrong commitment and without my consent she has asked to process the loan.
The reason why she wanted me to take this loan, is to safeguard her job only. Now, she has left her job also. Then what is the point of speaking to someone in the DSA for the mistake that she has done.
Now, I have spoken to the customer care of ICICI and they informed that the loan can be reversed within 7 working days but it has to be processed from the DSA's end.
I would kindly request you to proceed further with the reversal of this loan amount immediately and reply back with the confirmation mail that its been a mistake from the DSA or the Bank end to process the loan without the consent of the customer and I will not be charged any payment or cancellation charges or in any other means.
Hoping to be obliged,

Loan Application Reference Number: 69081254

With thanks and regards,
Manivannan. D [protected]

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Address: 560054

Money not dispended but balance get deducted

I am a customer of state bank of india (S/b a/c-[protected]).

On 31/10/2017 around 13:52 hrs i had used icici bank atm) in bangalore (560054) for money withdrawal but the txn failed with a network error. I had try one more time. But the result was same. For one transcation the money is credited to my sbi account. But for the second one i did't got the money till now. Pls quickly slove this issue and return my amount.

Please investigate and get it credited back to my sbi s/b account asap.

The feedback says that icici delays this kind of complaints abnormally which is a concern to customers.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 4012003

To,
The branch manager,
Icici bank,
Waterfield road, bandra west,

Dear sir/madam,
Sub: reversal of excess re-payment from loan a/c lbvrr[protected]

I, have taken a loan of rs. 7, 70, 598 (Enclosed the copy of bank repayment schedule) and rs. 7, 25, 598 credited to my icici s/b account, (Enclosed the copy of bank statement) after deducting rs. 45000/- towards icici pru home assure vide the policy number 16756198.
However due to excess charged by icici prudential subsequently rs. 26, 348/-return by icici prudential to your bank on account of excess charged. Enclosed the copy of mail i have received from the concern person.
I, would like to inform you that the above reversal has not been credited to my loan account.
Further, i, also received several letters from you bank mentioning that due to change in rbi policies the interest rates has been reduced for above loan accounts wherein the effect of said letter has not been considered at the time of final repayments.
In addition to above this is also to be inform you that i never defaulted any emi despite of this you have charged me for default and other charges.
I hereby request you the kindly reverse all the above unreal and unjustified charges and credit to my saving account with your bank

Thanking you,

B. S. Chaudhary
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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Icici has provided a mobile application called imobile app for online transaction. But at the time of login i am getting an error saying -"session has been timed out (#0046)" so i am not able to see my passbook on the phone. Even after waiting for some time and again logging in it is giving the same error. Though the transaction messages are receiving correctly but not able to handle banking transaction over the phone through this app.
Please provide a solution for that

Dec 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

ICICI Bank Customer Care's response Dear Customer (TruptiPat),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jq4b) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

Satish Dumaraliya

from Naduvattam, Tamil Nadu

Oct 31, 2017

Not working

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Address: Latur, Maharashtra, 413512

Bank collected emi without disbursing loan only after sanctioning in 2013.in march 2014 sanctioned loan of 35.5 lacs and disbursed 100% amount directly to builder while his demand letter was of 85% only. I complained about this after several reminder bank only accepted that they made mistake of paying dd directly to builder. Now after paying 36 emi of 40350/- i did not get possesion and only 90% work is completed. Bank and builder is not responding for excess payment made from last 3 years. I am very regular in emi payment. I want to stop the emi till i get possesion or the excess amount should be settled by bank and bank should pay interest of that amount. My loan account no is. Nhlat[protected]

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While making a payment of rs. 4510.00 for teacher registration at http://dled.nios.ac.in/, i opted net banking payment from my hdfc on icici eazypay, however, while my account was debited. I checked my account and it was debited for rs. 4510 immediately. I contacted hdfc, they said to contact merchant side.
As it was last day for payment, i tried again and that time payment success for nios.ac.in
Amount:4510
Failed transaction number: [protected]-citruseazypay
Check ref number:[protected]
Attached both payment fail and success screenshots. Attached the transactions also.

Hdfc side confirmed that it was merchant only responsible for this.
Please check they confirm that from merchant side only needs to get the amount.
Please help me out to settle this issue.

ICICI Bank customer support has been notified about the posted complaint.

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S

SDLA

from Khawhai, Mizoram

Jul 25, 2022

I paid admission fee at NIOS website through Eazypay UPI - QR Code. Money was deducted immediately but was not paid. The amount was Rs. 2070. Ref no. [protected]. Please resolve the problem as last date is approaching.

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Address: 560085

Website: www.icicibank.com

My icici saving account has been debited rs. 11.80 on 02-oct-2017 for surcharge mcc 5541 dated 02-oct-2017. What kind of surcharge is this?

I used my debit card for purchasing fuel on petrol pump on 02-oct-2017. Our government is promoting cashless transaction and this bank named icici bank is charging for going cashless at petrol pump. Icici bank is discouraging customers to use debit card and going cashless at petrol pump. The transaction number is ips/shell rkr e/[protected]/0

Dec 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

ICICI Bank Customer Care's response Dear M.chethan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jpv8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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R

Rebekwina E

from Pune, Maharashtra

Oct 31, 2017

I have paid my Credit card minimum due amount on 10 Oct 2017 but still autodebit was applied to my CC and 450+tax was deduced from my CC on 20 Oct 2017. But, I have not opted for autodebit facility and it was activated automatically.

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Address: 602105

Sir

Every month begining my icici account is debited with rs 797.68 for no reason.

The following alert mail is recieved today.

"a purchase of inr 797.68 has been made using your debit card linked to icici bank account xx2653 on 31-oct-17. Info: vsi*digital riv."

I am really worried about the security of my account and even thinking of closing my account with icici.

Please resolve it immediately.

Dec 2, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2017

ICICI Bank Customer Care's response Dear Kumarappa,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jprb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Alwar, Rajasthan, 301001

Dear concern,

This is to inform you that i have take a home loan with the account number lbawr[protected] and when i took this loan interest rate was high and when it gets down i am not be able to avail the benefits for the same.

As i am not in india from pas one year so couldn't manage to go personally to home branch but i told my brother to go there and still i haven't got any kind of solution regarding emi reduce which as a customer i suppose to get. I have lost my money in this because of the solution was not being provided on time by icici staff.

My humble request to you pls do the needful on this subject on priority since my emi cutoff date is 10th. I also required my balance amount of my loan in detail so pls help me out in this.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 412411

My account no.[protected]
From my account CGST AND SGST amount along with 350 rs. deducted without any intimation dated on 24.10.2017
I am the employee of Cipla pvt ltd. Vikhroli mumbai.
Still time I did not use Credit card which is provided by ICICI Bank.
And deposit the amount which is deducted without any reason on mentioned icici Bank account.
Kindly revert as soon as possible on mentioned mobile no.
[protected]

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I haven't performed any transaction over my debit card but still 6693.97 inr have been debited from my account with transaction statement info: vin*cleanestfas. Could someone help me what kind of transaction is this. Am losing trust on icici bank. This is not fare not even having an proper emails or on spot customer support to file our complain immediately.

Thanks
Shashidhar c
[protected]

Nov 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

ICICI Bank Customer Care's response Dear Shashidhar c,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Oct 31, 2017

Updated by Shashidhar c I have raised a service request details are below

Service Request(SR) No: Sr[protected]
Date of transaction: 30-oct-17
Amount of transaction: 6693.97
Details of complaint: Some illegal/unauthorized tarnsaction have been processed from my account kindly confirm on that.

Thanks
Shashidhar c

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Website: ttdsevaonline.com

I made transaction on 16/10/17. Rs.17000 from ttdsevaonline tpsl web site through paynimo from my icici credit card. The said amount was deducted from my icici card but the transaction was failure during last stage. Kindly support for refund. Tirupathi devaswam not received the due to transaction failure. But the amount was deducted. Pls do the needful.

Nov 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Oct 23, 2017

mandeep12's response Mujhe passbook nhi mil rhi.main jb b jata hu wo mna kr dete he.bhut bura behive krte he.icic bank bagha purana se branch he..pin code142038

Oct 30, 2017

Updated by Maniprakash Et ICICI card no [protected]

Verified Support

Oct 30, 2017

ICICI Bank Customer Care's response Dear Maniprakash Et,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jnx6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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mandeep12

from Chandigarh, Chandigarh

Oct 30, 2017

Icic bank bagha purana wich account opn kia tha.wo mujhe passbook nhi de rhe.jb b jata hu mna kr dete he..koi bat nhi sunta.please meri help kro.maine bank worker ko bhut bar bola wo mna kr dete he.passbook kyu ni de rhe wo.oska behive bhut bura aa..bank pincode-142038

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ICICI Bank Customer Care's response, Oct 31, 2017

Verified Support

Dear Mandeep12,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4jnx6_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 647

demat account charges/dp charges

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wrong transaction approved by bank

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about fraud transaction and bank members

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unnecessary icici bank dp charges

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transaction failed : money debited

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unauthorized atm withdrawal from icici atm by duplicate card

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dp charges charged by icici

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unauthorised bank charges on loan account and unethical behavior by icici bank team

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cancellation request - 69081254

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icici bank atm money not dispensed but amount debited from my account

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excess charges by in case of loan repayments

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imobile app

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home loan excess payment should be returned with interest

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amount debited but fee not paid - on easy pay

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surcharge on petrol purchase using debit card

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icici digital river fraud

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home loan interest rate need to be reduced

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deduction of amount from account 119601524544

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unauthorized transaction on my icici debit card

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payment done for ttdsevaonline.com, through icici credit card

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