ICICI Bank Complaints & Reviews

Hello,
I got the icici debit card with my salary account from my employer.
It is icici debit card (Master card).

Now it was given me at same time of opening account. So there is no name on the card.
When i used this card for online transaction first time process asked me to enter card number, name on the card expiry date.
I filled it properly with my name.
On next screen it asked me for valid from date, date of birth and atm pin.
I again filled it properly. But this time it rendered a message of invalid data.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:

"for security reasons your mastercard® securecode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at mastercard securecode merchants.

To unblock your card/login, please contact icici bank customer care.

To complete this purchase using another form of payment, click 'continue'"

I called to customer care for this but a pre recorded tape is running there asking for debit card number.
I enter my debit card number (16 digits) it is telling me that it is invalid number.

I am not getting how to unblock my card for online trasnaction?
Please help me out

My emi amount was 3228 /- per month on 7th date it is debited from my account, this time because of salary delay i have done that home credit emi payment from my sbi account through "homecredit" application from mobile dated on 6th nov 2017.

I got thank you message from "homecredit", still on 9th nov 2017 because of ecs return 350 rps debited from my account sgst 31.50 and cgst 31.50 debited i want explanation for this.

Hi team,
I have charged approx 3300 rs on my credit card resistered with ajay pal mob. [protected].
Why i asked this wave off reason is i am in finencial trouble and same i have update to customer care executive about my delay for the payment also i am holding this card from last 4 years and i have never requested any wave off.
I understand that icici people will say that i should look after the situations which cause me trouble
But its a a humble request that kindly consider the waiver of interest charges.

Waiting for positive response from your side

Thanks
Ajay pal
[protected]

Icici bank is inviting nri people to open nre account with them by giving ment many attractions and big big talk. When the account is opened all sorts of harassment starts. If you do not do any transactios in one year your account will be suspended. How can nri do transactions sitting abroad? According to them transactions means withdrawl only. If account is suspended then you have to give all kyc documents, in somecases one has to come personally then only account can be activated. What type of service?

Sir/madam,

Name :- danish mahemood shaikh
Account number :- [protected]
Contact :- [protected]
Home branch :- panvel

On 8th of november, i tried to recharge my jio sim using bhim application. On receiving the request, i made the payment (Vpa : [protected]@icici) and amount has been debited. But i didn't get any confirmation message regarding successful recharge from telecom operator whatsoever.
When i asked telecom operator about this, they said that the transaction has been declined and hence recharge is not done.
As amount has been debited from my account, i request you to please check into it and do the needful as soon as you can.
I'm attaching herewith the screenshot of transaction details.

Transaction id :[protected]
Thanks!

The icici bank representatives asked me to avail credit card facility which is free of cost and there will be no annual charges. I specifically told that i don't need any such facility since i am fine with atm cum debit card. But, they told me just take it and use it if you want or don't use it as you wish. But there will be no charges.
After that i received the credit card but its password never came. Since i never intended to use it, i didn't bother much. But just now i saw that there was a joining fees as well as annual charges for holding this credit card.
I never had an account in icici bank, but just because of company requirements to have one for the salary i got one savings account opened. Ever since then, i never had a good banking experience with icici.
To start with, the account opening balance was credited into my account after more than a month.in the meantime i received an email stating that i may get penalised for keeping bank balance less than minimum savings account balance. I literally had to call my home branch to ensure that my money gets credited into my account.
After that the credit card incident. Every time i visit any icici branch i get to hear all sort of loans and credit card facilities but very less effort from the bank's side to hear out my problem. Such kind of incidences makes me wonder whether i should continue with the bank or drop off.
Please look into these complaints and try to improve the consumer experience. And please discontinue my credit card. I really don't need it at the moment.
If you have any query. Please reach out to me at [protected].

Thanks.

Divyansh saxena
Icici a/c bank no.[protected]
Icici civil lines branch, nagpur

L. M. Miraj branch 6537. Bm, abm, cashier not available at branch when going at branch for cash deposite on 12:50pm. Cashier goes to lunch. But other staff collect cash & said once cashier is back then we entered in system the entry. This is not policy of icici bank. Take nessasery action on this systeem. Otherwise we switch our accounts with other banks.

I am holding a savings account in your bank. I wish to bring to your notice that an amount of 10000 has been debited from my account on 2nd october 2017 not executed by me. It's showing that you have done 2 transactions of 3000 and 10000 however, i have only made one transaction of 3000 from isbt sector 17 chandigharh on 2nd october 2017.
The transaction came to light when, i withdraw 3000 from atm and the balance showing low in my account.

I have reported this issue several times but there is no response or resolution given from your side
First i reported on 2nd october 2017 and they provide me the reference number “sr[protected]” and when i called again on 9th october the agent said this ticket is closed and raised new request number “sr[protected]” and i called several times regarding this but agent always said request is under process bla bla bla
Kindly please check on this issue as its around one month and there is no resolution or response from your side regarding my concern.

Got message again
Sr[protected]: dear customer, we are unable to reverse the atm trxn of inr 10000 in account xx9554 as it was a sucessful transaction. For details, call customer care.

How many time i call customer service it’s very frustrating now

Icici bank didn't give any access to the customer for communication in there portal if you complain they won't give you any communication acknowledgement nor they will respond.

Its your luck as long you move with system if any moment some thing goes wrong misplacement etc keep on shouting the customer handling system is bogus the available web page are to bogus and they wont give any response in your mail id, i am writing mail to ms chanda kochhar in this matter for bogus complain handling system.

During 11.11.2011, i've transferred 50000 inr through neft to added payee & currently we have dispute that who was got this money he is claiming that he was not received the money.
To prove form my side i've translation details but it is not indicating the account no who i sent & secondly i asked details from bank raising service request[protected], & i now bank told me that they can't retrieve this details
I need support to get details so that i can prove this case by getting translation details only & icici bank not supporting for the same

Dear respected sir

(All sentence are hindi)

Mere account me aadhar card or pan card link karvaneka he to apke godhra branch vale think se javab nahi de rahe he to kya me account close kar du

Aadhar card complete he but pan card me only father name ka spelling mistake he lekin pan card to link kar sakte he na

Please help me and answer my this e mail i'd send

Tahir. [protected]@yahoo.com

My contact number [protected]

I havent subscribe My Money service in ICICI bank but my account got debited
dated :06/11/2017 transaction details BIL/[protected]/MM Annual Fee SEP17-AUG Dr. 354.00.Customer Care didn't help to unsubscribe from the service and get refund o[censored]nwanted subscription. Please unsubscribe me from My Money service and pay back my money.

My account got debited for the failed transaction through tej application. It showing failed in tej application.
Account in icici bank chandigarh.
Amt dr is 500.
Acct[protected].
Mobile number
[protected]
Amount didn't reach recipient and failed.
But my account got debited with rs 500 on 8 nov 2017.
Please help in getting my money back.
Thanks.

A request was approved through BHIM transaction to Jio recharge of ₹399 and the money was deducted from my account but the recharge was not successful it was transferred through upi request of [protected]@icici. As I called the Jio customer care the told that the payment was declined on their behalf and was not successful.

The message was
"Your a/c no. [protected] is debited by Rs.399.00 on 07-11-17 and credited to [protected]@icici-Indiaideas(UPI Ref no[protected]."

Transaction time was 3:36pm.
Transaction date was 7/11/17.

Name- Raja Bhakat
IFSC- ALLA0210031
A/C no.- [protected]

Please Refund My money.

Hi, i made online purchase on amazon for rs, 899/- 1st November .. And i cancelled it on 1st November, for which amazon refunded the amount same day and provided the refund reference number. (The Authorization Code (Refund Reference Number) for the transaction is 23699)..Now even after 8 days i have not received my refund in account. Pls get me my amount.

While opening my salary account starting with 2390* these icici officials added my father's name as my middle name. However i don't have a single identity proof with my father's name as middle name.
Yesterday when i visited nearest branch to tell them that i am facing issues in linking aadhar to bank account due to name mismatch. They straight forward told me to do the changes in my aadhar which i cant do.
Here it is bank's fault and now they are not even helping me to resolve the issue.

I have attempted for purchasing in bajaj electricals website through icic bank netbanking with the below details:

Icici details:

Date : 21/10/2017
Transaction details : bil/[protected]//bajajelect_jici
Debit amount : 513.00

Bajaj electricals details:
Order date oct 21, 2017
Order idbel001b1330340
Status fail
Payment net banking

I didn't get the refund amount of this failed transaction even after 20 days of awaiting. Kindly, please solve this issue asap.

Myntra has successfully processed my refund into my source account (Card number ends with "0485").
Account number[protected]
According to myntra,
Refund successfully processed on[protected]. For rs -1826.94 bank reference number is[protected]

But the same is not reflected into my bank account.
Also, i don't seem to find my problem in the generate service request section.
Please help.

Respected sir/ma'am,
I am deepak kumar currently residing at sarita vihar new delhi. I have icici bank account in l-12, kalkaji, new delhi-110019.
On saturday morning 22/july/2017 i received a mail from icici bank stating that,
A purchased of inr 14, 200/- has been made using my debit card details linked to icici bank account on 24thjuly 2017. Info: vn/m/s qwikcil/[protected]/1. This unauthorized transaction happened...

A cash transaction of rs 10, 000 failed on 3rd october which i reported on the same day. I was given assurance of resolution in 7 days, which never happened till date except receiving automated sms.

I was also suggested not to put formal financial fraud complaint till you guys resolve, i don’t see a reason why bank has failed to resolve it as there are mandatory cctv installations and if transaction has failed you can see yourself that money never came out.

How can i raise this in consumer court as this is very serious situation where people are putting their money with the bank and bank simply tells you money has been debited from my account without me actually receiving any cash and without any evidence and accountability bank tells that transaction was successful.

Thanks