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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 645

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C
Chaudhary1
from Noida, Uttar Pradesh
Oct 31, 2017
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Address: 4012003

To,
The branch manager,
Icici bank,
Waterfield road, bandra west,

Dear sir/madam,
Sub: reversal of excess re-payment from loan a/c lbvrr[protected]

I, have taken a loan of rs. 7, 70, 598 (Enclosed the copy of bank repayment schedule) and rs. 7, 25, 598 credited to my icici s/b account, (Enclosed the copy of bank statement) after deducting rs. 45000/- towards icici pru home assure vide the policy number 16756198.
However due to excess charged by icici prudential subsequently rs. 26, 348/-return by icici prudential to your bank on account of excess charged. Enclosed the copy of mail i have received from the concern person.
I, would like to inform you that the above reversal has not been credited to my loan account.
Further, i, also received several letters from you bank mentioning that due to change in rbi policies the interest rates has been reduced for above loan accounts wherein the effect of said letter has not been considered at the time of final repayments.
In addition to above this is also to be inform you that i never defaulted any emi despite of this you have charged me for default and other charges.
I hereby request you the kindly reverse all the above unreal and unjustified charges and credit to my saving account with your bank

Thanking you,

B. S. Chaudhary
[protected]
ICICI Bank customer support has been notified about the posted complaint.
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    T
    TruptiPat
    from Ahmedabad, Gujarat
    Oct 31, 2017
    Resolved
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    Resolved

    Icici has provided a mobile application called imobile app for online transaction. But at the time of login i am getting an error saying -"session has been timed out (#0046)" so i am not able to see my passbook on the phone. Even after waiting for some time and again logging in it is giving the same error. Though the transaction messages are receiving correctly but not able to handle banking transaction over the phone through this app.
    Please provide a solution for that
    Dec 1, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 31, 2017
    ICICI Bank Customer Care's response
    Dear Customer (TruptiPat),

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jq4b) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      kashinathkapte
      from Khajuraho, Madhya Pradesh
      Oct 31, 2017
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      Address: Latur, Maharashtra, 413512

      Bank collected emi without disbursing loan only after sanctioning in 2013.in march 2014 sanctioned loan of 35.5 lacs and disbursed 100% amount directly to builder while his demand letter was of 85% only. I complained about this after several reminder bank only accepted that they made mistake of paying dd directly to builder. Now after paying 36 emi of 40350/- i did not get possesion and only 90% work is completed. Bank and builder is not responding for excess payment made from last 3 years. I am very regular in emi payment. I want to stop the emi till i get possesion or the excess amount should be settled by bank and bank should pay interest of that amount. My loan account no is. Nhlat[protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        R
        Rabbani Shaik 07
        Oct 31, 2017
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        While making a payment of rs. 4510.00 for teacher registration at http://dled.nios.ac.in/, i opted net banking payment from my hdfc on icici eazypay, however, while my account was debited. I checked my account and it was debited for rs. 4510 immediately. I contacted hdfc, they said to contact merchant side.
        As it was last day for payment, i tried again and that time payment success for nios.ac.in
        Amount:4510
        Failed transaction number: [protected]-citruseazypay
        Check ref number:[protected]
        Attached both payment fail and success screenshots. Attached the transactions also.

        Hdfc side confirmed that it was merchant only responsible for this.
        Please check they confirm that from merchant side only needs to get the amount.
        Please help me out to settle this issue.
        +2 photos
        ICICI Bank customer support has been notified about the posted complaint.
        I paid admission fee at NIOS website through Eazypay UPI - QR Code. Money was deducted immediately but was not paid. The amount was Rs. 2070. Ref no. [protected]. Please resolve the problem as last date is approaching.
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          M
          M.chethan
          from Bengaluru, Karnataka
          Oct 31, 2017
          Resolved
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          Resolved

          Address: 560085
          Website: www.icicibank.com

          My icici saving account has been debited rs. 11.80 on 02-oct-2017 for surcharge mcc 5541 dated 02-oct-2017. What kind of surcharge is this?

          I used my debit card for purchasing fuel on petrol pump on 02-oct-2017. Our government is promoting cashless transaction and this bank named icici bank is charging for going cashless at petrol pump. Icici bank is discouraging customers to use debit card and going cashless at petrol pump. The transaction number is ips/shell rkr e/[protected]/0
          Dec 1, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 31, 2017
          ICICI Bank Customer Care's response
          Dear M.chethan,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jpv8) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          I have paid my Credit card minimum due amount on 10 Oct 2017 but still autodebit was applied to my CC and 450+tax was deduced from my CC on 20 Oct 2017. But, I have not opted for autodebit facility and it was activated automatically.
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            K
            Kumarappa
            from Mumbai, Maharashtra
            Oct 31, 2017
            Resolved
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            Resolved

            Address: 602105

            Sir

            Every month begining my icici account is debited with rs 797.68 for no reason.

            The following alert mail is recieved today.

            "a purchase of inr 797.68 has been made using your debit card linked to icici bank account xx2653 on 31-oct-17. Info: vsi*digital riv."

            I am really worried about the security of my account and even thinking of closing my account with icici.

            Please resolve it immediately.
            Dec 2, 2017
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 31, 2017
            ICICI Bank Customer Care's response
            Dear Kumarappa,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jprb) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              nitinirs
              Oct 31, 2017
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              Address: Alwar, Rajasthan, 301001

              Dear concern,

              This is to inform you that i have take a home loan with the account number lbawr[protected] and when i took this loan interest rate was high and when it gets down i am not be able to avail the benefits for the same.

              As i am not in india from pas one year so couldn't manage to go personally to home branch but i told my brother to go there and still i haven't got any kind of solution regarding emi reduce which as a customer i suppose to get. I have lost my money in this because of the solution was not being provided on time by icici staff.

              My humble request to you pls do the needful on this subject on priority since my emi cutoff date is 10th. I also required my balance amount of my loan in detail so pls help me out in this.
              ICICI Bank customer support has been notified about the posted complaint.
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                K
                Kiran Gadge
                from Mumbai, Maharashtra
                Oct 30, 2017
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                Address: Pune, Maharashtra, 412411

                My account no.[protected]
                From my account CGST AND SGST amount along with 350 rs. deducted without any intimation dated on 24.10.2017
                I am the employee of Cipla pvt ltd. Vikhroli mumbai.
                Still time I did not use Credit card which is provided by ICICI Bank.
                And deposit the amount which is deducted without any reason on mentioned icici Bank account.
                Kindly revert as soon as possible on mentioned mobile no.
                [protected]
                +1 photos
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  Shashidhar c
                  from Basi, Punjab
                  Oct 30, 2017
                  Resolved
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                  Resolved

                  I haven't performed any transaction over my debit card but still 6693.97 inr have been debited from my account with transaction statement info: vin*cleanestfas. Could someone help me what kind of transaction is this. Am losing trust on icici bank. This is not fare not even having an proper emails or on spot customer support to file our complain immediately.

                  Thanks
                  Shashidhar c
                  [protected]
                  Nov 30, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 30, 2017
                  ICICI Bank Customer Care's response
                  Dear Shashidhar c,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Oct 31, 2017
                  Updated by Shashidhar c
                  I have raised a service request details are below

                  Service Request(SR) No: Sr[protected]
                  Date of transaction: 30-oct-17
                  Amount of transaction: 6693.97
                  Details of complaint: Some illegal/unauthorized tarnsaction have been processed from my account kindly confirm on that.

                  Thanks
                  Shashidhar c
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                    M
                    Maniprakash Et
                    from Madhugiri, Karnataka
                    Oct 30, 2017
                    Resolved
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                    Resolved

                    Website: ttdsevaonline.com

                    I made transaction on 16/10/17. Rs.17000 from ttdsevaonline tpsl web site through paynimo from my icici credit card. The said amount was deducted from my icici card but the transaction was failure during last stage. Kindly support for refund. Tirupathi devaswam not received the due to transaction failure. But the amount was deducted. Pls do the needful.
                    Nov 30, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Oct 23, 2017
                    mandeep12's response
                    Mujhe passbook nhi mil rhi.main jb b jata hu wo mna kr dete he.bhut bura behive krte he.icic bank bagha purana se branch he..pin code142038
                    Oct 30, 2017
                    Updated by Maniprakash Et
                    ICICI card no [protected]
                    Verified Support
                    Oct 30, 2017
                    ICICI Bank Customer Care's response
                    Dear Maniprakash Et,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jnx6) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Icic bank bagha purana wich account opn kia tha.wo mujhe passbook nhi de rhe.jb b jata hu mna kr dete he..koi bat nhi sunta.please meri help kro.maine bank worker ko bhut bar bola wo mna kr dete he.passbook kyu ni de rhe wo.oska behive bhut bura aa..bank pincode-142038
                    ICICI Bank Customer Care's response, Oct 31, 2017
                    Verified Support
                    Dear Mandeep12,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4jnx6_aaaa) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      rethinraghunath
                      from Delhi, Delhi
                      Oct 30, 2017
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                      Address: Kannur, Kerala, 670649

                      Hi my account name is showing as rethin ragunath. But my actual name on all other proofs lincense, passport, voters aadhar all are rethin raghunath. When trying to update aadhar online its not taking as the name is not matching. "h" is missing from bank account. Need help to change the account name to rethin raghunath. Account is in thalassery branch. Pls let me know what all are the documents required to submit for changing the mistake. Kindly do the needful.
                      Icici thalassery ifsc code: icic0000462
                      ICICI Bank customer support has been notified about the posted complaint.
                      I got it credit card in ur icici bank at the same ur employee renewed the insurance policy, but still date no document not yet received, ur employee not responding last two weeks trying to call not picking emp name elavarasi and naresh mob no.[protected].so we need cancel this policy, not satisfied ur employee service.
                      Dear Sir/Madam

                      My credit card was blocked, even after several complaints on online and in writing, the same status has been continuing.
                      i was having dues earlier

                      and now i have cleared all, unblock my card
                      I have no dues, all my bills were cleared.

                      Please do needful.

                      My contact No: [protected]
                      YATHI RAJ G M
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                        F
                        future entertainment
                        from Jaipur, Rajasthan
                        Oct 30, 2017
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                        Address: Alwar, Rajasthan, 301404

                        [protected]
                        my complaint to branch manager, i called him about late cheque transfer, without a solution he told me to close your od limit account, plz solve this matter otherwise i sift my accounts to other bank or stay in icici bank
                        Oct 30, 2017
                        Updated by future entertainment
                        its not solve
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                          M
                          Makkufull
                          from Bengaluru, Karnataka
                          Oct 30, 2017
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                          Address: 560103

                          Have some common sense to before charging to customers. I have checked that, you guys have charged me rs.504 as smab charges on 20th oct 2017 which should not charge me. My account is zero balance salary account. Kindly go through your database and check for the same.
                          When i checked from beginning of my account i just found that, i have charged trice till date which you did not even notify me through mail, sms.
                          1. 12th jan 2015- rs. 66.76
                          2. 30th jun 2016- rs. 10.10
                          3. 20th oct 2017- rs. 504
                          I need all these charges has to refund or else i will post this # service of icici everywhere including social media and also i will raise a complaint in consumer court against icici bank.

                          Account details:
                          Name: srinivas solapur
                          A/c no:[protected]
                          Ifsc: icic0000551
                          Branch: itpl bengaluru
                          Mail id: santosh.[protected]@gmail.com
                          Contact number: [protected]

                          Note: you can reach me on my contact number at any point of time.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            AkankshaB
                            from Aurangabad, Maharashtra
                            Oct 30, 2017
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                            Address: 411061
                            Website: Myntra

                            Myntra confirmed that they have initiated my refund amount of 800 rs on 19th october which i can not find credited to me.

                            Following is what myntra support suggested:
                            Dear akanksha,
                            As per our telephonic conversation i am sending you transaction no.[protected] kindly check with your respective bank.

                            Kindly help me with this refund amount crediting to my account

                            My contact is [protected]@exceptionaire.com
                            ICICI Bank customer support has been notified about the posted complaint.
                            Myntra confirmed that my refund of RS 1844.10 has been processed on 16 oct, 20. But it hasn't been credited to my account. They give a bank referal no. [protected]. Please validate

                            myntra refund amount is not credited - Comment #3759655 - Image #0
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                              A
                              Ashwanimik
                              from Bansi, Uttar Pradesh
                              Oct 30, 2017
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                              Dear sir/madam,

                              I am regarding that i have transferred money through neft from my current (Allahbad up gramin bank)
                              To icici bank a/c but it is transferred to another a/c no. By mistaken. Please inform me about the progress

                              Request you to please reverse the money back to my allahabad up gramin bank a/c

                              Name:ashutosh mishra

                              Branch:jalaun (U. P.)
                              ICICI Bank customer support has been notified about the posted complaint.
                              Hi i had applied for lifetime free platinum chip credit card and i got the ferrari platinum card which i dont want and useless so please take action and provide me platinum chip credit card
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                                U
                                Upasi
                                from Bengaluru, Karnataka
                                Oct 30, 2017
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                                Address: 560103

                                I am a icici saving account holder, rs. 588 got deducted from my account without any previous notification or reason, transaction remark is dcardfee7841oct17-sep18+gst, i dont know what is this, this seems like clear cheating of icici bank to the customers, please refund my money back in account as soon as possible, you have no right to take my money without my knowledge.

                                My icici account no. :[protected]
                                +1 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                Payment failed, amount deducted but yet didn't received the fund

                                dcardfee rs. 588 got deducted from my icici saving account - Comment #2899774 - Image #0
                                without any intimation Rs.702 dcard fees deducted from my account. Please clarify and refund the same.
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                                  P
                                  PrudhviT
                                  from Visakhapatnam, Andhra Pradesh
                                  Oct 31, 2017
                                  Resolved
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                                  Resolved

                                  I was paying my exam fee towards kl university in eazypay gateway from state bank account. money has been deducted and payment was successful but not updated in college exam portal and displaying reference and didn't received transaction confirmation or transaction reference number from eazypay and couldn't find transaction history in eazypay website
                                  But I received transaction reference number from SBI stating transaction to successful
                                  So please kindly solve my problem
                                  Nov 21, 2017
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Yp Verma
                                    from Nagram, Uttar Pradesh
                                    Oct 29, 2017
                                    Resolved
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                                    Resolved

                                    Address: Lucknow, Uttar Pradesh, 226021

                                    Transaction id no 421024 and 541066 dated 13 september 2017 rupee 5000 and 5000 was deducted from my bank account but payment was not receive plz give me complete information regarding above transaction id to my email id [protected]@gmail.com and my mobile number [protected], [protected] and reverse my amount back immediately in my icici bank account
                                    Nov 29, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 29, 2017
                                    ICICI Bank Customer Care's response
                                    Dear Yp Verma,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    After long time I tried to login my internet banking than I am facing problem invalid user ID after I that I tried for generate new one and fill all required info I am getting successfully user ID on mobile but I am not getting yet.how to get my user ID and password ?

                                    deduction was done from my bank account but i didn't receive payment - Comment #2899581 - Image #0
                                    ICICI Bank Customer Care's response, Oct 30, 2017
                                    Verified Support
                                    Dear Hanuman Nama,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4jl5u_aaaa) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      aksh2233
                                      from Coimbatore, Tamil Nadu
                                      Oct 29, 2017
                                      Resolved
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                                      Resolved

                                      Address: 560079

                                      Dear sir,

                                      Why it was communicated earlier totally disappointed with your response that you can only deduct for no falt of mine, i have visited to my branch at basaveshwar nagar bangalore 560079 they only advised me to down grade my account did so and regarding revarsl contact customer care astonishing that you can only debit without communication and not to reverse it as the fault is from your end totally and the you provide services to female senior citizen, and you were debiting for noan maintenance mba from june 2017 without intimating me above all no proper response either fro you or from your branch when you can sms link aadhar almost every day which is not mandatory yet and you deduct every month without informing me since june 2017.

                                      With regards,

                                      Meeragopalakrishnan
                                      Nov 30, 2017
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 30, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Meeragopalakrishnan,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4jno4) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        RUchi MOdi
                                        Oct 29, 2017
                                        Resolved
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                                        Resolved

                                        I have written but no action is taken. I am very disappointed. My locker has been freezed just with one letter how it is possible. We are three holders in that locker account so how one can go and write just one letter and freeze the locker account like this?

                                        Call or email me and write me in written how the locker has been freezed?
                                        From
                                        Ruchi modi
                                        +[protected]
                                        [protected]@gmail.com
                                        I am in canada
                                        Nov 29, 2017
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Oct 29, 2017
                                        Updated by RUchi MOdi
                                        I have written but no action is taken. I am very disappointed. My locker has been freezed just with one letter how it is possible. We are three holders in that locker account so how one can go and write just one letter and freeze the locker account like this?

                                        Call or email me and write me in written how the locker has been freezed ?
                                        From
                                        Ruchi Modi
                                        +[protected]
                                        [protected]@gmail.com
                                        I am in Canada
                                        Oct 29, 2017
                                        Updated by RUchi MOdi
                                        I have written but no action is taken. I am very disappointed. My locker has been freezed just with one letter how it is possible. We are three holders in that locker account so how one can go and write just one letter and freeze the locker account like this?

                                        Call or email me and write me in written how the locker has been freezed ?
                                        From
                                        Ruchi Modi
                                        +[protected]
                                        [protected]@gmail.com
                                        I am in Canada
                                        Oct 29, 2017
                                        Updated by RUchi MOdi
                                        I have written but no action is taken. I am very disappointed. My locker has been freezed just with one letter how it is possible. We are three holders in that locker account so how one can go and write just one letter and freeze the locker account like this?

                                        Call or email me and write me in written how the locker has been freezed ?
                                        From
                                        Ruchi Modi
                                        +[protected]
                                        [protected]@gmail.com
                                        I am in Canada
                                        Oct 29, 2017
                                        Updated by RUchi MOdi
                                        I have written but no action is taken. I am very disappointed. My locker has been freezed just with one letter how it is possible. We are three holders in that locker account so how one can go and write just one letter and freeze the locker account like this?

                                        Call or email me and write me in written how the locker has been freezed ?
                                        From
                                        Ruchi Modi
                                        +[protected]
                                        [protected]@gmail.com
                                        I am in Canada
                                        Oct 29, 2017
                                        Updated by RUchi MOdi
                                        I have written but no action is taken. I am very disappointed. My locker has been freezed just with one letter how it is possible. We are three holders in that locker account so how one can go and write just one letter and freeze the locker account like this?

                                        Call or email me and write me in written how the locker has been freezed ?
                                        From
                                        Ruchi Modi
                                        +[protected]
                                        [protected]@gmail.com
                                        I am in Canada
                                        Verified Support
                                        Oct 29, 2017
                                        ICICI Bank Customer Care's response
                                        Dear Ruchi Modi,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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