ICICI Bank Complaints & Reviews

Sir, i am holding my icici money multiplier bond-0399-mmb-2 with date of redemption 28.4.2017. I just forgot to redeem the bond on time. Now i want to submit the bond for redemption. What is the procedure for redemption? Please help.
Bond details are as under-
Bond holder number : 5468-709
Certificate number :14347
Name:bimal kishor mandal
Issue price:4700
Issues date:28.04.1999
Face value :50, 000
Redemption date:28.04.2017
My contact number :[protected]
Email id : bimal. [protected]@gmail.com
Place : new delhi

Thanks
Bimal kishor mandal

Icici card 5241...9009. Last two month i have paid bill more than 50000 every month, last august month i have paid bill 64000 on 23 august and told to icici bank 5 times that i have paid bill but they settel my bill before due date03/092017. They told me it will take 7 days to settle. Before this i never faced this problem. It was took hardly 2 to3 day for bill payments. But icici intensely charged interest and late fee they delay our bill payment. Last time i warn them about this and fire too for same problem. But this time i have paid bill on 26 sep about 55000 and 27 sep 3500 for bill of 58000for sep month. But this time also they setteled my bill on 7 octber and my due date was 03 october. With due date and my bill payment 7 days complete. They charge late payment and interest on my bill intensely. If i paid bill before 7 days of due date then how can icici charge it? They charge late payment fee 750+150gst and interest 2503+450gst total 3850 which i will not pay. Please wevie off all charges and clsoe my icici credit card immediately. One month ago i informed and warned about this problem eventhough icici charged access amount. Now i am going to bank lokpal /banking oumndsum..

I am writing this mail with lot of anguish and distress due to non-cordial response from your credit card team since last one month. I am one of the oldest customer of icici bank having saving account and credit card over decade of time and my trust & faith for icici was extremely par that i have not even thought of shifting to other banks inspite of the fact that in our company we are associated with sbi. But all vanishes within short span of time and without taking much of your time just to brief the whole issue which is under :-

1. My platinum credit card was expired vide no. Ending with 2023 and was due for renewal in the month of august 2017 and before one of renewal i requested for the corel card in place of platinum card by visiting the preet vihar icici branch. I have all the correspondence..
2. New card was issued after 15 days with the no ending 3003 but my nightmare started when i received the platinum card also along with add on card. Moreover new corel card was issued without pin no. Meanwhile bill was generated and i could not able to access the bill. So from day one tried for the customer care no. But ivrs system always asks for the pin no., tried to generate the pin through ivrs but message was conveyed that your mobile no is not registered. Even visited nearby banks also and they were adamant that plz talk to customer care only..
3. During this process, bill due date was over and my query about the bill remains unresolved. After the due date and non payment of credit card bill, received call from icici bank insisting to make the payment but i categorically toll first resolve my both the issue i. E. Pin generation & bill amount /access query.
4. They could not gave any resolution but provide me one no and tried this no for continuously & manage to contact the customer care executive first time but again got the very negative that corel which was issued to me is under the name of my wife name i. E. Vijay laxmi hence without their consent pin cannot be generated. I told him that new card is under my name only and but keep on saying that in our record name of ms vijay laxmi is appearing. Then i requested for the escalation officer, initially they refused but after holding the call for 5 minutes able to connect. My problem of pin generation was finally resolved and they provided the copy of bill but they tile me that you have to pay the interest and i keep on requesting that due to my non resolution of issue why should i bear the interest, i pay only the billing amount. They raised the sr with no. Sr[protected] but till date no resolution was given and due to response i have not paid..
5. From last 15 days i keep received the missed call from no [protected] i. E. Icici customer care on daily basis and only once they spoke to me insisting for making the payment immediately. Aggreived with response i raised the complaint using your icici portal at all the three levels but not even a single icici official spoke to me, only keep on received the missed calls.
6. Finally without any resolution my credit card was blocked and till date no resolution has been given.

My only request to the highest authority to intervene and help me to sort out the issue.. I am ready to pay immediately but not the interest part for which only bank is responsible.. You can check the history.. I have always make the payment well in time.

Your icici customer care is so dis heartening and customer focus is almost negative, hence i am constraint to write this mail to the highest authority and expect the early resolution so that association can be continued with you bank.

I have not received the account statement for payment schedule for my loan. I want to make foreclosure but dont know what is the remaining amount i have to pay.

I have sent lot of mails to the customer care, there is no response.

so please mail me those detail to my mail id.

On 22.10.17, at 1.30 p. M i got a massage that i made a transaction o[censored]sd 99 for amazon prime member from my credit card account which i did not. I called amazon customer care also to find the issue and they also replied they cannot see any such thing which i got. I blocked my credit card also.
I shall be highly oblized if you see that matter and give my ammount back.
Thanking you.

Account number :[protected]

Six years before i agreed with the icici bank that my name is md umar faisal. But later on i was not able to link my aadhar with pan, so i corrected my aadhar as mohammad umar faisal. Now the problem came when i was linking my aadhar with the bank account, every time i tried it gave me a message that there is a name mismatch.

I tried to get in touch with bank officials but they denied that name correction is possible.

Currently my name as per account is md umar faisal and now i want my name to same as of pan/ aadhar/ passport which is mohammad umar faisal.

I am not telling the bank to change the name from md umar faisal to zubair khan or md umar faisal to moiz ur rehman.

I am simply saying for correcting my name from md umar faisal to mohammad umar faisal.

And if the rbi guide lines says that name correction is not possible then i would be happy to accept.

Thanks a lot.

Regards,
Faisal

I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application..

K Srinivasa raju,
[protected].

Icici bank certainly started deducting additional amount of rs.23.60 for each atm transaction without any prior email/sms notifications. It's happened twice in my case. (20/10/17, 21/10/17);

When i make a call to customer care, they were telling me that i was exceeding the 3 atm transactions in a month. But they were not intimating such a message through email/sms before as like citi or sbi banks.

So i request...

Dear icici

This is to say that i am icici bank a/c holder in my nearest branch having ifsc code - icic 0001025 in faridabad near tikona park all most 4 yrs. Old. Initially it was saving a/c which later changed in salary a/c. I have a credit card of sbi which im using properly and re-paying at regular time but i cant afford to have any other banks credit card due to my poor cibil score i. E. 604 which is not good. This is because i am a defaulter of an icici bank credit card which actually i dont have having a/c no.- [protected]. I got this information on deep investigation through web sites and with one of my friend. I am taking indialends app as reference which has all further information correct. This app showing me an overdue of payment of about 4000 something and delay by 675 days, showing card was issued in 2015 year end.
I have attached the screenshot here in this mail. So you are requested to pls help me out of it. People prefer private banks over govt. For better services rather than struggling over such issues.

Thanks
Ram gopal

Account no:[protected]

I have sent letter as reproduced below but i have not received any reply even after more than month has elapsed. Therefore request intervention please.

—

Sep 11, 2017

3-i, infotech limited,
Tower – 5, 3rd floor,
International infotech park,
Vashi station complex,
Vashi,
Navi mumbai, pin - 400703

Subject: request for redemption of my icici limited tax saving bond-032001-tsb-one

Dear sir / madam,

I had purchased icici limited tax saving bond-032001-tsb-one, bearing bond holder no.[protected]Certificate no. 289775) - four nos. Having distinctive nos.[protected]. These were allotted to me on 26.04.2001.

I noticed recently by looking at my records that i missed to have those redeemed inadvertently when those were due for redemption on 26.04.2004.

Now, i need to have those bonds redeemed. Therefore, i am writing to your office.

As i have been advised, please find attached following documents for processing the redemption of said bonds.

1. Copy of bond certificate
2. Copy of my aadhaar card
3. Copy of my pan card

Please note that there is no change my address.

My bank account details are:

Saving bank account no.[protected]
Bank: icici bank
A-34, ground floor, lajpat nagar-ii
New delhi -110024
Rtgs/neft ifsc code: icic0000225

I request your good office to please redeem above said bonds and arrange to pay me the redemption amount.

Thanking you with best regards

Ashwani kumar nagpal

Resident of:
3/56 old double storey,
Lajpat nagar-4
New delhi - 110024
F

I have a demat account in icici bank for 2 years now. When i checked my bank transactions and i found that there is one debit transaction '[protected] dp chgs till may-17' — inr 805.04'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My mobile no : [protected]

I got a call from icici executive who explaned about coral card benfits and delivered the platinum chip card which i don't want to use. How to cancel or reject this card. I tried calling customer care many times which is of no use.

Please resolve this as soon as possible.

Kindly contact on below contact numbers.

Raviteja koti
[protected]
[protected]

Hello,

My name is souvik mandal. I had done transaction from phonepe app to recharge of rs.399 on my number on 18 october 2017. The transaction was successfull but recharge is not yet done on my number. I contacted to phonepe support team also but they said payment is done to indiaideas so i need to contact you people. Please tell me why this happened and return my money as soon as possible. The ici97d8ca3fbcc14bd08f1ea2322a24ecd4

I attached screenshots related to transaction. Please find attachments. This is very embarrasing.

Dear Team,

I had mistakenly Trasferd Money from my account to Unknown Person.Please refer below chain mail.

Bank transaction Id[protected]
Bank Account Number[protected]
Bank IFSC Code-ICIC0006254
Amount-Rs.5000/-
Date-06-Oct-2017

Please do needful.

Regards,
Dhana

[protected] Forwarded message[protected]
From: Payzapp
Date: Wed, Oct 18, 2017 at 10:34 AM
Subject: RE:'Ticket=029-393'TXN ID:[protected]vU44bO8-Dhana
To: Dhana Naidu

Dear Customer,

Thank you for writing to HDFC Bank PayZapp Team.

Your relationship is very valuable to us and we regret the inconvenience caused to you.

We deeply regret for the inconvenience caused to you, since the transaction has already gone through we will not be able to assist you with the same, hence we request you to kindly get in touch with the respective bank with the below mentioned details, this email can be shared as a proof of document for the same.

Bank transaction Id[protected]
Bank Account Number[protected]
Bank IFSC Code-ICIC0006254
Amount-Rs.5000/-
Date-06-Oct-2017

Please feel free to email us at [protected]@payzapp.in or call us on[protected]Toll Free).

Thanks & Regards,
Priyambada
HDFC Bank PayZapp Team

-----Original Message-----

From : Dhana Naidu([protected]@gmail.com);
Date : 10/10/2017 9:44:15 AM
To: [protected]@payzapp.in([protected]@payzapp.in);
Subject :TXN ID:[protected]vU44bO8

Hi,

I have sent 5000 in to wrong account no. Can I refund this amount.

TXN ID:[protected]vU44bO8

I have recharged my jio number [protected] through jio app using icici upi on 17.10.17 for rs.399 at about 9.42 am.
The amount debited from my bank account in favour [protected]@icici. But recharge not done.
When contacted jio they told that they have not received any request or money.

The bank authority confirmed that payment made to [protected]@icici.

Who is responsible for my money. Jio or [protected]@icici.
The following are the details of payment made by bank.

Dear customer, acct has been debited for rs.399.00 on 17-oct-17 towards linked [protected]@icici. Upi ref no[protected].

We inform you that the upi fund transfer done for the amount of rs. 399.00 dated october 17, 2017 was successfully processed towards the

Payee name : indiaideas
Payee mobile : [protected]

Payee account :[protected]

Payee ifsc : icic0000001

Payee vpa : [protected]@icici

You may contact the beneficiary for further details.

Icici credit card fraud

I got a call on 14/10/2017 from a person (Female) mobile no-[protected], stating they are calling from icici bank and she asked me if i received my credit card statement at present address or not. I said no. She immediately responded that i will be received the statement in a week at my present address. Then she verified my credit card 16 digit number and my address details and asked me to talk his senior. She transferred to call to his senior, he said i have credit limit of rs.60000 and he will increase my limit up to 1 lakh. For the above process he asked my present address details. He also confirmed me for the address updating and increase of my credit limit, rs.1.00 will be deducted from my credit card. I gave the permission and at the same time i got a message on my registered mobile no. From dm-icicb at 02:47pm, you have initiated a purchase transaction of inr 1.00 at paytm on your icici bank card xx5008 that needs an otp. The otp is 785697 and is valid for 15 mins. I told the otp to that person. After that i got a message from dm-icicb at 02:52pm tranx of inr 9, 999.00 using credit card 4xxx5008 is made at udio on 14-oct-2017. I could not realize how this was happened. I gave the otp for transaction of rs.1.00 but they deducted inr. 9, 999.00.

My question is 1) how that kind of fraud people is getting all the information? Another thing is in otp there is mentioned the amount of inr. 1.00, how they deducted inr. 9, 999.00?

After the transaction he transferred the call to that female person again. I asked to her that how they deducted the amount of rs. 9, 999.00. She told to me i can’t help you in this matter, any query you contact my manager ritesh (Mob no.-[protected]). Then i called to ritesh, i told the issue explaining the whole thing. He asked my present address and told one voucher of rs. 9999.00 will be sent to your present address through dtdc courier within 7 to 10 days. I told to him please refund my hard earned money of rs. 9, 999.00 otherwise i will be complained at police station.
Then he told if i complained at police station no courier will be sent to your address. Whatever you may do as your wish then he cut the call.
Then i called to icici bank phone banking customer care for blocking of my credit card. They took the complaint, blocked my credit card and raised the complaint of ticket no-sr[protected]. The phone banking officer informed me that the merchant has not claimed the money till the time of making complaint and they will try to block the money and reverse the transaction. They also assured me that i should not worry about the transaction as they will take care of the same. They said i will be notified about the investigation via a sms and email within 9 days.
Then i went to cyber crime police station, asansol and lodge a complained for the above issue. The complaint no. Is 253.

On 17/10/2017, around 04:06 pm, i got a message from dm-icicib that sr[protected]:dear customer merchant has claimed the transaction of inr 9, 999.00 on your credit card xx5008. Hence a new request sr[protected] has been created. Then i called to icici customer care phone banking executive and informed about the message. He told that he will be look after this matter and he will be informed me as quickly as possible.

On 18/10/2017, around 11:12am, i got a message from bp-icicib that sr[protected]:dear customer, dispute on credit card xx5008 for 1 trxns of inr 9, 999.00 is released in banks favour as trxnx were 2nd level authenticated with 3d secure pin. Then i called to icici customer care phone banking service executive and explained the whole thing. Then customer care executive checked all the past records and email which was communicated by me. After checking he told me inr. 9, 999.00 was deducted from my credit card account due to merchant claimed that money. This is really very shocking and painful to me.

Then i asked to icici customer care executive, how they released that amount of rs. 9, 999.00 after i raised the complaint and gave email on 14/10/2017 and 15/10/2017 respectively. He told that he could not help me in any way and informed me to lodge a complaint against this transaction.
My question is how bank released the inr 9, 999.00, after getting my complaint and email from my side on 14/10/17. (Attached customer dispute form of icici)
Till now i have got no resolution. I have always been a loyal customer to icici bank services as i always liked their ease o[censored]se. Icici is doing nothing to reverse my money.

This sequence of events now raises serious doubts whether the bank is really doing any investigation or not and not at all interested in resolving the issue and just released the amount.

These also concern me on the banking ethics and polices followed by the bank in dealing with the disputed amount.

Hoping to have a resolution on this issue soon.

Regards,
Soumya ranjan biswal
Card type-visa platinum (Hpcl coral card)
16 digit number-4375 xxxx xxxx 5008
Mob-[protected]

Respected official,
I am a genuine customer of your esteemed bank service. I had made a transaction on the 7th of october 2015 on shopclues.com using your netbanking option expecting a 10% cash back as per the offer.

According to your biggest thank you sale hosted between 5th to the 10th of october 2015 by shopclues, i was supposed to receive a 10% cashback since i had used my icici bank net banking account for payment. I have been constantly following up regarding this issue but haven't got a proper resolution till now. Please credit my rs.2794 cash back immediately.

For your reference, i am providing all the necessary details:
Shopclues order no.:70502827
Transaction amount: rs.27949.00
Transaction date:7th october, 2015
Icici bank account no.:[protected]
I have even attached a few pics which may be helpful in the investigation process.

Regards - joseph mathew

Dear team,

The documents collected from me 3 weeks ago but till now there is no status or call given on the processing of credit card.

I called the tele caller who pitched the credit card product to me but she is not responding properly and disconnecting the my call while talking with her and no proper response. This is the that tele caller number - [protected].

Kindly take immediate action against this or else i will write this issue to the higher authorities.

Regards,
Suhaib anzer gn

Shall be extremely obliged if you could kindly update and appraise me the status of the following unsecured reedemable bond (S) in the nature of debenture (S) - money multiplier bond - 0799 - mmb - two
Option - ii issue price per bond (Rs) 5, 400/- deemed date of allotment[protected], face value per bond (Rs) 50, 000/- redemption date 25.07.2018
Bond holder no 6205-332, certificate no. 5350, in the name of indrani banerjee, no. Of bond - one, *1*, distinctive n0.[protected].
Given at mumbai this 24th day of september 1999.

Consolidated stamp duty paid
Vide order dt. Sept 23, 1999 issued by govt. Of india, ministry of finance, department of revenue.

And

Unsecured reedemable bond (S) in the nature of debenture (S) - money multiplier bond - 0799 - mmb - two
Option - ii issue price per bond (Rs) 5, 400/- deemed date of allotment[protected], face value per bond (Rs) 50, 000/- redemption date 25.07.2018
Bond holder no 6205-333, certificate no. 5351, in the name of swapan kumar banerjee and siddharth banerjee, no. Of bond - one, *1*, distinctive n0.[protected].
Given at mumbai this 24th day of september 1999.

Consolidated stamp duty paid
Vide order dt. Sept 23, 1999 issued by govt. Of india, ministry of finance, department of revenue.

S k banerjee
Flat no 3205, block 3,
Janapriya nile valley, (Near pjr enclave),
Po - chanda nagar - 500050.
Dist. Ranga reddy,
Telengana state.
Mob no. [protected]
E-mail : swapan. [protected]@gmail.com

My last complaint remains unresolved. I don't understand how can someone just come by, read it and mark it as resolved without having taken any action. Merely notifying the customer support does not resolve the issue. The customer support need to call or mail the account holder and address the issue, find a solution to it. That's what is meant by the term "resolved", i believe. I am unable to update my phone number in my net banking account. As a result, i am not being able to conduct any transaction using my icici account. I am right now not in india and i do not intend to convert my account into an nri account either. Also i am not sure when i would return to india. Kindly help.