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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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S
Sanjay patida
from Indore, Madhya Pradesh
Oct 25, 2017
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Address: Indore, Madhya Pradesh, 452009

Dear team
SR[protected]: Dear Customer, We regret to inform that your Cashin request has been declined due to credit policies of the bank.
Above massage received from Icici bank.
I have apply personal loan on credit card amount 2 Lack and loan has been approved and my first EMI and policy also deducted immediatly After above activity my loan has been decline. I have asked to customer care they have told the reason for decline is our credit policy. So I need exect reason why it is declined.
I am not happy with ICICI Bank service

Thanks
Sanjay patidar
ICICI Bank customer support has been notified about the posted complaint.
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    K
    karthikpv2000
    from Hyderabad, Telangana
    Oct 25, 2017
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500003

    Mid:[protected]
    Tid:88131014
    Payment of rs:293977.28

    Not released

    First reference :26641665
    Second reference:26641659
    Third reference :26641665
    Fourth reference :26641704
    Fifth reference:26865919
    Sixth reference27057387

    For your god sake i am giving this reference numbers but nothing happened till date what you are doing with my money keeping with you find the account statement and credit immediately or else you are forcing me to approach ombudsmen and your chirmain

    Regards
    Karthik
    Nov 26, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 26, 2017
    ICICI Bank Customer Care's response
    Dear Karthik,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      V
      vishal.............. fill in.......??
      from Mumbai, Maharashtra
      Oct 25, 2017
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      Address: 400708

      I hav etaken car loan from ICICI bank in the year of 2015, after two years no i am willing to close my car loan, however ICICI bank charged me 5.6 % on balance amount as a preclosure charges, I requested to waive off the charges but they are not responding. pls do the needful
      my car loan ac no is LANMU[protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        R
        rahulsode
        from Mumbai, Maharashtra
        Oct 25, 2017
        Resolved
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        Resolved

        Address: 400064

        I was charged with an so called "auto debit return fee" on my credit card without my knowledge, i am starting to have second thoughts about the repo of this bank.
        When you are charging the customer atleast let them know before, i was never told about such charges nor i was asked about enrolling myself on this auto debit service, i can understand forcing auto-debit on customers, but it should also be mandatory to tell the "cons" of the service. After paying this bill i'll be glad to close my credit card.
        Nov 25, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 25, 2017
        ICICI Bank Customer Care's response
        Dear Rahul,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j6mf) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Prem Narayan Rai
          from Ahmedabad, Gujarat
          Oct 25, 2017
          Resolved
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          Resolved

          Address: Kanpur, Uttar Pradesh, 208027

          Debit card no. [protected] valid upto - 09/22
          Account no.[protected]Corporate account)
          Mob. No. [protected]
          This new debit card, has been provided with atm pin by customercare. It is also registered under 3d visa secured with pin.
          While doing net banking transaction inspite of entering otp and grid digits, it give message the "card is not activated" contact branch or customer care.
          I need immediate reply and its solution.

          (Aakar life drive enterprises) prem narayan rai
          Mail: pnrai. [protected]@outlook.com
          Nov 28, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 26, 2017
          ICICI Bank Customer Care's response
          Dear Prem Narayan Rai,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            rajeshwartiwari
            from Mumbai, Maharashtra
            Oct 25, 2017
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            Address: 400015

            Chequebook delivery vide AWB :- [protected] HAS note been deivereddfrom last one week have no cheque balance with and can not make payment to party Add :- E/8 Rao Ji Sojpal Chawl Golanji Hill Road Sewree (West) Mumbai - 400015 Near Bussa Udyog Bhawan
            Tel [protected]

            RAJESHWAR
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              D
              Dr Rajvir Yadav
              from Delhi, Delhi
              Oct 25, 2017
              Resolved
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              Resolved

              Address: 362001

              Dear sir,

              I have given a icici credit card account xxxx6009 few months back by saying that there is no charge because i am having alraedy sbi and hdfc card. Person insisted me that without charge is there and you see its utilities? Why you have perused such persons misguided the people.
              I have been written many times but no body is seeing my request that i am not using it since i got and because of bills you given to me?

              Total amount due is inr 636.05, minimum amount due is inr 170.00 and the due date is september 20, 2017.

              Kindly cancel it and instruct people to whom this responsibility is given.

              With best regards...

              Dr rajvir yadav
              Professor & head (Farm engineering)
              Junagadh agril. University, junagadh (Gujarat) india
              Mb[protected] pbx[protected] ext 308
              [protected]@gmail.com
              Nov 28, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 26, 2017
              ICICI Bank Customer Care's response
              Dear Dr Rajvir Yadav,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Oct 26, 2017
              Updated by Dr Rajvir Yadav
              As your Ist bill came, I suddenly stopped it and told by email that I am not using it, please cancel it. I have not used it. Even then repeated emails are coming for bills after adding?
              This is not good.
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                V
                Vaibhav Mungekar
                from Mumbai, Maharashtra
                Oct 25, 2017
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                Address: Mumbai City, Maharashtra, 400099

                Hi team,
                As per announcement by mr. Narendra modi, if you make premium payment through online, you will get cash back 8% in your account. This was announced after demonetisation. I had done my lic and icici payment, via online, but still not recvd refund of 8%. I had made payment long back. 7 month back. Kindly advise whom to contact.
                Regards,
                Vaibhav v. Mungekar
                [protected]
                Dear Customer(Vaibhav Mungekar),

                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j4sg) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  Basha9806
                  Oct 25, 2017
                  Resolved
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                  Resolved

                  Address: 600100

                  Hi team,

                  I tried to withdraw 500 and 1500 (Two transaction) from my account which got failed on 27th july from hdfc bank atm near perumbakkam bus stop.. I have registered complaints with icici customer care (Sr[protected]/sr[protected] for reversal for the transaction but requested has been closed stating that the transaction was successful. I visited the icici bank global hospital branch but they denied to help on the issue. I request you to please help me in reverting the transaction. Please get the account number from sr[protected]/ attachment.

                  Regards,
                  Basha
                  Basha. [protected]@gmail.com
                  Mar 28, 2018
                  Complaint marked as Resolved 
                  Issue is not resolved. Please escalate it to higher level who ever has the capability to resolve my issue
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 26, 2017
                  ICICI Bank Customer Care's response
                  Dear Basha,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Nov 29, 2017
                  Updated by Basha9806
                  My Issue is not resolved, how can it be marked as resolved? there is no communication from ICICI team.
                  Hi ICICI team it has been 20 days since I have logged complaint but no one is looking into it. Does ICICI bank really care or customer complaints and customer satisfaction?
                  My Issue is not resolved, how can it be marked as resolved? there is no communication from ICICI team.
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                    N
                    nitingatti
                    from Delhi, Delhi
                    Oct 24, 2017
                    Resolved
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                    Resolved

                    Address: Pune, Maharashtra, 412105

                    Dear team,

                    I am nitin gatti is having home loan with your bank my details are given below.

                    Name : nitin ashok gatti / manisha nitin gatti
                    Loan a/c no : lbpun[protected]
                    Loan type : home loan
                    Loan amt : 1905000/-

                    I am eligible for government skim pma (Pradhanmantri awas yojana) also i was applied under same product.
                    I am in touch with mr. Prakash kumar (Thermax chowk chinchwad pune branch) but last two month he is not picking my call also not given any confirmation or any status this skim.
                    Still i have not received any mail from your bank i am continue follow up for this but no one picking my call also i am trying to call prakash kumar.
                    Also he is not aware and not help from his side i am already check with your central team but he not receive any mail from local sales team, central team is not able to talk direct customer they want mail from local team.

                    I was followup last six month no one help mr. Prakash kumar is very busy guy he avoid my call also every time he is in meeting not single call from his side. Who is responsible for this. I have already three time submitted pma application form.
                    I have already complaint pune pcmc branch.

                    Request help for this matter i have status and confirmation when credit skim amt other financial institute after going three emi will credit this amt.
                    I am waiting last six month and no one help or picking call.

                    Need revert urgently

                    Regards

                    Nitin ashok gatti.

                    [protected]
                    Dec 2, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 25, 2017
                    ICICI Bank Customer Care's response
                    Dear Nitin Gatti,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      jeffin417
                      from Coimbatore, Tamil Nadu
                      Oct 24, 2017
                      Resolved
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                      Resolved

                      Hi, i have applied in icici bank a personal loan for 5 lakhs, the agent told me that i will get 5 lakhs and i opted for 5 years, but when the loan was approved one guy called me and told me that 3 lakhs was approved and i have to pay 13000 for documentation and insurance and how much i have to pay monthly, after disconnected the call i checked that the interest rate is 18%. Wth? 18%. Lots of banks offered me 13%, also i was in immediate need of 5 lakhs, i do not need 3 lakhs, i have asked to cancel them, but not a response, i have pinged them at [protected]@icicibank.com, but no response either, so please take some action and cancel the loan immediately, i do not need this loan and i do not authorize this loan
                      Nov 27, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 27, 2017
                      ICICI Bank Customer Care's response
                      Dear jeffin417,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j6nl) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Ive been charged for mabchgs
                      see if we people are that rich to maintain minimum balance wouldnt we ?
                      and charging 500 and 600
                      oh god
                      why are you stealing from poor
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                        S
                        Swapnilbhalerao
                        from Pune, Maharashtra
                        Oct 24, 2017
                        Resolved
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                        Resolved

                        Hi
                        This is swapnil bhalerao having account number[protected] in icici bank, last week by mistake someone transferred 6845 inr into my account. The same person contacted me and i have retransmit 6000 inr to him in two days. I was going to transfer the remaining amount, but was unable, my account was showing negative balance.
                        I asked the person that has he complaint against me or any he said no, but he was knowing all my account related balance and internal transactions
                        So how can anyone know personal and sensitive information.

                        Please help me
                        Oct 25, 2017
                        Complaint marked as Resolved 
                        I have gone to bank branch they said this is lean charge, I asked meaning of the same but they did not explained me and just said that u have negative balance no mail no notification nothing.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          G
                          garima0707
                          from Pune, Maharashtra
                          Oct 24, 2017
                          Resolved
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                          Resolved

                          I have submitted my fee rs 4510/- (By kotak mahindra debit card option) payment of d. El. Ed form registration fee through easypay-icici bank for the registration on 11/september/2017 from my kotak account (Ifsc code-kkbk0000261). After doing all the procedure at the end you are telling that sorry for the inconvenience and try again later. Later i paid the bill of rs 4545/- (Using kotak mahindra netbanking option) but i lost my money for the first transaction. After that i had informed to kotak bank for all then after bank query, bank inform me this amount is already paid to easypay-icici bank. So plz refund my amount rs 4510/- as soon as possible.
                          My first payment detail is :
                          Chq/ref no is pg-[protected]
                          And second payment detail is :
                          Chq/ref no is :[protected]
                          Nov 24, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 24, 2017
                          ICICI Bank Customer Care's response
                          Dear Customer(garima0707),

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j2nn) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            H
                            Haripada Maity
                            from Hyderabad, Telangana
                            Oct 24, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500081

                            I have purchased some stuff on 5th oct 2017 from flipkart using online shopping and paid 796 rupee. And it got deducted 2 times with 2 different reference number. After 1 week flipkart refunded the amount and called me for confirmation. I contacted icici credit card customer care as i did not got this amount credited in my credit card and they told they got the refund and it will take max 7 days to credit in your account. On 24th oct i got my statement and they have not credited this amount and i have been charged approximately 100 rupees interest for it. I am paying the interest for my own money.
                            Please look into the issue.

                            Thanks,
                            Haripada maity
                            Nov 25, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 25, 2017
                            ICICI Bank Customer Care's response
                            Dear Haripada Maity,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j6os) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            INR7628 debit from my credit card, I Don't do any tranjection.please give me reason and give me refund.
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                              A
                              A Haque
                              from Delhi, Delhi
                              Oct 24, 2017
                              Resolved
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                              Resolved

                              Address: Bardhaman, West Bengal, 713205

                              Sub - request to refund back the amount o[censored]nsuccessful payment (“easypay”).

                              Complaint email sent 0n 19.10.17 to [protected]@icicibank.com but yet they didn't reply. My complaint is as follows -

                              To
                              Icici bank ltd.- “easypay”
                              [protected]@icicibank.com
                              Sub. - request to refund back the amount o[censored]nsuccessful payment (“easypay”) which was debited.
                              Respected sir/ madam,
                              Kindly arrange to refund back my amount (Rs. 4545/=) to my savings bank a/c (Sbi), which amount i tried to pay through your “easypay - icici bank ltd” [othpg[protected]] on 27.09.17 by debit card to nios, as the admission fees for their d. El. Ed trg. Course (Against miss. Anowara yasmin), but the payment was unsuccessful, though the amount has been debited from my a/c (By “easypay - icici bank ltd”).
                              For that problem, i had to make an another payment (Of same amount rs. 4545/=) through ‘citruspay’ on 28.9.2017[othpg[protected]] & that was successful. (Kindly see the scan copy of the pass-book attached herewith-proof of incomplete payment dtd - 27.9.17-“easypay - icici bank ltd”).
                              Hence, you would kindly arrange to refund my amount to the concerned savings bank a/c of sbi (Rs. 4545/= which has been deducted from the a/c). The sbi sb a/c no.-[protected], (Name-subir ghosal), sbi ifsc code sbin0007503, durgapur - 5, w. Bengal, pin-713205.
                              Awaiting for an early reply.
                              Thnks - subir ghosal, email - [protected]@gmail.com. 17.10.17, durgapur - 5, w. Bengal, pin-713205.
                              Attachments -
                              1) pass-book - statement - relevant page. (Red underlined)
                              2) pass-book - 1st page. Savings bank a/c (Sbi)
                              Nov 25, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 25, 2017
                              ICICI Bank Customer Care's response
                              Dear A Haque,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j6pe) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                aasish yerra
                                from Chennai, Tamil Nadu
                                Oct 24, 2017
                                Resolved
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                                Resolved

                                Hi,

                                I tried to recharge my vodafone number through the net banking gateway of icici, after i logged into my account and clicked on make payment the transaction failed due to some error. But the money got deducted from my account.

                                Transaction details:bil/[protected]/pgmib-vodafone/vod
                                Aesp_jici575

                                Please make sure i get money back.

                                Thanks,
                                Aasish
                                Nov 24, 2017
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 24, 2017
                                ICICI Bank Customer Care's response
                                Dear Aasish,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4j1ot) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Ankit Kushwah
                                  from Delhi, Delhi
                                  Oct 24, 2017
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                                  Address: 411027

                                  Hi,

                                  Every month there is deduction of amount 500 from my wife's icici salary account number #[protected] with transaction remark as decs dr/[protected]/eiil - the.

                                  There is no prior intimation or anything asked before debiting the amount, nor we can see where the amount is going or a way to stop.

                                  This is happening at start of everymonth

                                  I was not given any notification of the withdrawal of the money either on the email or on the sms. I request you to look in the matter as early as possible and return and refund the money to me.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    A
                                    Arun Alagappan
                                    from Delhi, Delhi
                                    Oct 24, 2017
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                                    Address: Chennai, Tamil Nadu

                                    Dear sir/madam,

                                    I believe you will read through this email and respond unlike usual customer care people replying a standard template.

                                    Please find below my details :
                                    1. Name : aruna alagappan ar
                                    2. Icici account : 00770152xxxx
                                    3. Demat account :[protected]xxxx

                                    As i was not transacting any shares, i approached icici direct, saligramam branch in 2014 regarding demat account closure. They asked me to give a bsda request, so that i ll not be charged any annual maintenance if the total trade is below inr 50000. Hence i gave the request.

                                    In 2015, i was charged around inr 600 for demat account maintenance. As i relocated myself the medavakkam, i checked with velachery branch on this and they told, there is no bsda request given in this account. Looks like the previous guys missed it completely. I again gave the same request in velachery branch and asked for an acknowledgement. They told there will not be any acknowledgement for this. I got the acknowledgement for bsda confirmation in email.

                                    In 2016, i was again charged around inr 600 for demat account maintenance. I was shocked and approached medavakkam branch to close my demat account in frustration. They asked me to give a bsda request and i refused it and asked them to close my demat account with icici. They took the request and told i ll receive sms in the next 10 days and i received the confirmation too.

                                    In 2017, i was again charged around inr 600 for demat account maintenance. I was really frustrated and wrote a letter to customer care enquiring my account closure and bsda requests. But these people are sending me forms to close the account and asking me to approach the nearest branch.

                                    I am totally confused and frustrated with the replies for my back and forth emails. They say my trading account is closed and not the demat account, hence there will be charges. They say the bsda would have been cancelled is there is any fradulent activity found (There is no or very less transaction in my account. If there is any cancellation in bsda, it should have been informed to me). As a customer i wanted to close my demat account and i gave the request. Its not necessary for me know about your different accounts. Its your responsibility to close them. If you are not doing it, how can you expect me to pay for these irritating things. I had paid around inr 2000 so far and trying to close your account for the past three years. Is this the service you provide to your customers?

                                    I want the charges i paid so far to be refunded and this account to be closed. If i go and close this account, you will say some reason and charge saying xyz and the account will not be closed : (

                                    Regards,
                                    Arun ar
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      K
                                      Kevito l achumi
                                      from Kokrajhar, Assam
                                      Oct 24, 2017
                                      Resolved
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                                      Resolved

                                      I did a recharge of rs 399 for recharging my jio number on 18th of october via my jio app using upi payments. The money was successfully sent to [protected]@icici but my number is still not recharged. My transaction id is[protected]. Remarks column only says pay-collect-request.

                                      Kindly refund the deducted amount as i've already done the recharge.

                                      Thank you

                                      Kevito l achumi
                                      Nov 24, 2017
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Oct 24, 2017
                                      Updated by Kevito l achumi
                                      With reference to my complaint against failed transaction Id of[protected]. I'm providing additional details.
                                      Verified Support
                                      Oct 24, 2017
                                      ICICI Bank Customer Care's response
                                      Dear Kevito l achumi,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        Manoranjan Pd Sinha
                                        from Pune, Maharashtra
                                        Oct 23, 2017
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400703

                                        1. The subject bond has been dispatched in original duly discharged by speed post (Em[protected]in delivered on 26 september 2017) along with application, xerox copy of pan, changed-address proof and cancelled cheque to the following address :-

                                        3i infotech limited, international infotech park, tower no 5,
                                        3rd floor, vashi railway station complex, vashi,
                                        Navi mumbai - 400 703

                                        2. A considerable time has been passed but the redemption warrant of folio no[protected], certificate no - 6075, (No of bond - one and distinctive no - 7213) has not yet been received.

                                        3. May i request to redeem the same at the earliest and forward the same at the following address :-

                                        Major manoranjan pd sinha
                                        121/1, rajouri marg,
                                        (Near golf course of bombay sappers')
                                        B. E. G. & centre
                                        Khadki
                                        Pune - 411003

                                        4. It has been experienced that services of 3i infotech limited is not appreciable at all. Neither phone calls nor email messages are being replied.

                                        5. Its high time to claim the interest of delayed period also due to delay in redemption by the company. Since the redemption date was 28 april 2017 and in spite of completing all the required formalities the face value of rs 50, 000 is still in their account.

                                        6. My mobile number is [protected].

                                        7. An early action is requested please.
                                        Nov 24, 2017
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 24, 2017
                                        ICICI Bank Customer Care's response
                                        Dear Major manoranjan pd sinha,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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