ICICI Bank Complaints & Reviews

My last complaint remains unresolved. I don't understand how can someone just come by, read it and mark it as resolved without having taken any action. Merely notifying the customer support does not resolve the issue. The customer support need to call or mail the account holder and address the issue, find a solution to it. That's what is meant by the term "resolved", i believe. I am unable to update my phone number in my net banking account. As a result, i am not being able to conduct any transaction using my icici account. I am right now not in india and i do not intend to convert my account into an nri account either. Also i am not sure when i would return to india. Kindly help.

Hello to you all,

I am a customer of icici bank since 2001 (My infosys salary account). I purchased a property in bangalore on 2005 with the help of the icici bank home loan. Thank you icici bank. I moved out of india in 2004 and being living abroad since then (Uk, south africa and presently canada.)

Last year i planned to purchase a house in canada and applied for a top-up loan from icici bank on may 2016. I initially discussed with sri durga and ravi kumar and get the contact numbers of deepak rao and rajvardhan and finally end up with alex stephan.

After 9 months of slogging and thousands of contacts (Loads of emails, watsapp messages, so many phone calls, text messages etc etc) finally i was refused the icici top-up loan!!! Yes icici told me that i am ineligible! The only reason provided to me was my icici housing loan payment history! Yes unfortunately i have to skip few payment due to the internet online transaction of the currency from abroad to india.

I was dealing with deepak rao and raj vardhan for the first 6 months. I don't find proper words to describe the hardship i undergone with both of them! They definitely do not know what documents are required for the loan approval. First of all they both do not respond in emails. I have to make hundreds of phone calls (International calls). They both keep changing the requirements each and every time. Then came into picture alex stephen and thanks to him that he was acting as a professional and some what tried to help me. He fixed a date nov5th 2016 to say yes or no for the loan final decision. However, the manager deepak rao and his reportee raj vardhan did it again! The same story continued... Give me that document, give me this document, notarize it, self attest it,... Etc etc... And another 2 months gone... By this time i have already spent 8 months from the loan application date of may 2016! Also the courier charges (Twice) from abroad, notary charges here in dollars etc etc has costed me 600$... The time difference between canada and india also made it difficult to contact icici staffs.

Now nancy from insurance called for the insurance amount of 1.54 lakhs for this top-up loan (5 years tenure). I felt that was a hidden charge and i have to politely decline the insurance! (That time i never realized that this may be one of the causes for my loan refusal).

I must admit that this 9 months of my contact with these icici staffs is one of my worst miserable experience in my life! Yes i really mean. Such an unprofessional people not even knowing what they are doing, what is the procedure, what they need for loan approval, highly irresponsive irresponsible people... There was no basic courtesy to even greet a customer on phone... I was not very comfortable when i was speaking over phone because they way the icici staffs treat you..

As a nri i strongly believe after my 9 months of interaction with just these few icici staffs, whatever anti corruption movements happen in india without bribing (Its also called commission) things will not materialize even if you are eligible. Almost all my indian friends challenged me that i will not get this loan approval without resorting to unethical means and now they won and they are right. They proved me wrong but i will not give up.

I approached another bank in bangalore and you guys know what? I am getting my loan is approved soon... Now i am moving out of icici and i promise would never come back to icici. It was because of infosys we had to open our salary account with icici and unfortunately i had to stuck with you guys for last 16 years since 2001.

I am sure that icici bank losing one poor customer like me will have nothing to lose. I am one among the tens of thousands of icici customers so they just don't care.

After few weeks i applied to axis bank in bangalore and got the top-up loan approved by axis bank with ease without any effort.

Now icici bank mg road branch and koramangala branch owe me an answer to how come an existing icici customer of 16 years was ineligible and was refused the loan whereas a new bank has approved me the loan.

My intention is not to hurt anyone but just make you all aware what type of mental torture and restlessness few of you guys did to your nri customer.

Regards
Kathir.

Sir, I tried my jio recharge on 12.06 PM on 13 October 2017 from my jio apps and I chose to pay through UPI address([protected]@ybl) then they sent me a link, then I clicked on that link and my phonepe opened to pay and then I paid 399 to [protected]@icici .this amount deducted from my account but not activate my jio recharge. please only refund my money to my above UPI address [protected]@ybl or my SBI account [protected] because I did my recharge today. and do this as soon as possible.
please see the attached photo.

name- rajesh kumar
email- [protected]@gmail.com
UPI- [protected]@ybl
REFF. NO.[protected]
narration- UPI/[protected]/[protected]@icici

I got a call on 14th oct'17 (In true caller it showing icici credit card) that you have reward point in your credit card, we will redeem it into cash so no need to pay outstanding also that you have in your card. To do redeem she asked about cvv number as card number she has already & otp that she sent.
My question is how that kind of fraud people are getting all the information?? And another thing is in otp there is not mentioned any amount. I have lost rs. 7960. Who will be the responsible??
Now bank customer cares are saying we can't help you in this matter. Please guys be ware from such people. Don't believe them.

I really want my money back. Rs 7690 is not a small amount. Please give any suggestion if you have.

Hi sir,
I am in madhya pradesh my emi payment which was successfully paid emi on10th october 2017.. I do not understand why icici bank has deducted 350rs from my icici account on 17th october morning. This is unfair practice to deduct amount from customers account. It would be appreciable if you could look into the problem and refund my amount. Looking forward to hear from you. Please find the attached photo copy for reference.br...

This is to bring to your notice that an amount of rs 354 has been deducted from my account for my money service which i never ever opted. The transaction reference number is bil/[protected]/mm annual fee aug17-jul dated 17/10/2017. I, with my sane mind, never accepted or subscribed for such services. This is daytime robbery when i am on holiday with my family and not in a position to report the same to you over phone or any other mode of communication due to bank holidays. Your behaviour and forced charging is disgusting. I am a long term customer and patron of icici bank and referred and defended icici bank in any argument of trustworthiness of icici bank with my friends and relatives. However, today's act makes me put icici bank in the same lines of thieves, robbers and cheaters who sell their dignity for money. Shame on you icici bank. It would have been better if you begged me for some money. I have no problem donating 500 rupees for beggers like you.

Hi sir/madam

Am a icici bank customer. Yesterday 17-10-17 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you...

Dear team,

This morning, 18th october 2017 at 8:02 am, i received a sms alert from icici bank stating tranx of inr 10, 405.23 is made at banggood.com and while i was talking to icici customer care i received another sms at 8:09 am for usd 1.11 made at topaz hotel.

While on call with icici agent, i was advised to block the card and raise a dispute. The dispute number is sr[protected]. They informed me that i do not have to make the payment towards the dispute till this is solved. I was also informed that the fraudster might have hacked into the banks account and have got the credit card details.

Please help and advise.

Regards,
Binu mathew

I recharged another jio number from myjio app. For payment, i chose upi. Some [protected]@icici request for rs 399 was there on my phonepe. I paid them. My money got debited from bank account, but there is no recharge done.

I called jio customer care, they said there has been no recharge done on your number. There is no transaction detail.

Number: [protected]

Transaction id: ici113f8a2214b949acbebfdf7bf68d7a15

Phonepe primary vpa : [protected]@ybl

Reacharge date: oct 15th, 2017.

Kindly see to it and initiate my refund asap.

Myself arpan gayen and my saving account no is -[protected]. Due to some earlier days documents issue, my dob registered as[protected]. But it has to be corrected without the same self can't link addhar no with bank ac. Many times, self requested to phone banking office but they didn't do the same. Every time, they are asked to me to contact icici nearest branch. Due to my remote location transfer, it quite unable to do same.

Request to you, please change my date of birth[protected] instead of[protected]. All the proof supporting documents with me if require, self can mail to the concern.

Dear ICICI support,

I never subscribed My Money, but still money deducted from my account without any prior notice. Please revert back my money to my account.

17/10/2017 BIL/[protected]/MM Annual Fee AUG17-JUL Dr. 354.00

This is completely unacceptable and please refund my amount back.

I got a call from this number and said this call is from icici bank to redeem your points. They started saying that my card number and just asked to verify cvv after that i received an otp from icici bank message queue.

That girl over call insisted that we are not faking as this message is from icici bank and they deducted rs 6990 from my card they also said it will be refunded after 72 hours.

I got a message saying: 6, 990 transaction from yourattire.co.in

Question here is how do these people get our card info, mobile number?

Don't you guys have proper security for customers?

Please try to refund this and treat this on priority, even i will be lodging a complaint soon at consumer's forum.

Please let me know if more information is needed.
Mob - [protected]
Email - [protected]@gmail.com

Thanks,
Rakesh

I have been charged inr 732 as auto debit return fee. I have been charged in spite of have no outstanding. I have always cleared the total outstanding due before the due date or 3-4 days prior.
Have written to the customer care department also spoken to the customer care but no awail.
I did not expect such response from icici bank. I case the issue is not resolved i will have no option but to discontinue the card
br...

I am fade up with icici bank service and customer care. My branch rcp navi mumbai (Manager mr. Ramakrishna) is a worst branch. I am unfortunately having my all accounts (Savings, fds, housing loan, and credit cards) and everything with icici but it’s my mistake i think. Having milionis of rupees fds with premium account but worst customer care. As icici has zero customer care. I wrote many emails to customer care head, and service head, but no response no call back by anyone. I would like now to send complain to ombodsman and rbi about worst customer care and harassment even being premium customer. I will also write a detailed email to icici cmd ms. Chanda coacher. Since last 4 years your icici bank has never given any services on time. The icici rcp navi mumbai branch is a worst branch. Zero customer care in this branch. No one, including branch manager mr. Ramakrshina, ever response any calls or any email in time. One need to make 10 calls and 10 emails for any small query to this branch. I am really very much fade up now with icici bank. I will write this all in media and webcast. A worst bank in india as regards to customer care is icici bank.
Pl. Arrange a call back to me from your head services of icici and grievance office head at [protected] / [protected]
Regards
Ashok goyal
[protected] / [protected]
Ashok. Goyal. [protected]@gmail.com

Dear sir,
I have an icici bank gift cards which i got as diwali gift. Now i need to check balance on phone by the customer care[protected] because yours other options like portal is not responding. However now i was being informed to contact your hr head and to whom you get this card. It is also very difficult to get through to your executives. Icici must understand that according to its product name suggest, its gift cards. It is very absurd condition when somebody gifted it to you and then it is useless for user. This should be hassle free, easy to use.
Same kind of cards provided by boi and user can easily check the balance through the easy portal and over the phone also.
Kindly provide a solution as there is no facility to check the balance online; otherwise stop this kind of products (Gift cards) from the list of your renowned bank to put the user in pathetic condition.
Thanks

Icici bank branch at alaknanda market is pathetic, the bank representative are very inappropriate and they dont offer any help. I think i really made a mistake by opening a bank account with icici. 9/10 days they say server down, wheareas everything js working it is just employees are busy chit chatting, not even a single customer was on the bank, may be because of this poor customer service. Once my rd term is over, i will discontinue all my banking with icici. I am going to post the same in my fb account. Wasteage of time... Very bad service, gk 2 and cr lark branch server was wkrking, i had to travel extra, employees in alaknanda branch were busy discussing what to buy from lajpat nagar

There is a dispute of 19000.00 amount in oct'17 icici credit card statement which was already paid in 01-08-17. Again the same is reflecting in oct'17. I have called up call centre multiple times and advisors are throwing my call from one another and keep me on hold from more than 1hour. This amount should not reflect in oct'17 credit card statement and i am not going to pay for it.
Why should i pay the amount twice??
This is a serious mistake from bank end and i am suffering. Such a poor service from icici credit card. I do have a salary a/c in the same bank and several other a/cs also and now i feel to withdraw all and shift to other bank for a better service.

Dear team

Myself rupam halder & my credit card application no-n[protected] & date of application 13/09/2017 & sales executive no is-[protected]. But when checked my application status it show no data found, even when i try to connect my sales executive he told that your card is ready & will provide you with in two to three days since last 10 to 12 days.

Please give my credit card with 2 days or give me back my documents which is i provide during application

Regards
Rupam halder
[protected]

I got the error as 'timeout at beneficiary bank' and still i have not received the refund amount in my icici bank account.
Transaction date : 16-oct-17

Transaction remarks : mmt/[protected]/chgrs5.00gstrs0.90
/[protected]

Transaction amount : 24363/-

I could not connect with icici bank as their service request option do not have imps failed category which is very surprising.

This transaction is not appearing in transaction history so i could not track it.

I had done a transaction of amount of 4510 rupees on eazypay merchant website on 30 september 2-3
Times but in last transaction my amount is debited from my account and the
Transaction is failed but amount is not refunded yet... My account details
Are...
Account no.[protected]
Ifsc - icic0000481
Account holder - vijay mukati
Transaction id - bil/[protected]/eazypayicicibank/[protected]