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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23733
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ICICI Bank reviews & complaints page 656

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B
Balanidhi Sahoo
from Puruliya, West Bengal
Oct 5, 2017
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Address: Khordha, Odisha, 752050

Icici bank is a very faltu bank. Because here customer comtact facilty is very bad and i am a credit card holder. I have more problem toward my credit card because its take huse amount of charges with in 1month. So try to contact customer care but here facilty is bad and not connect to the customer care. So i don't receive any information towards my card. So its very faltu and bad. Here service also bad. A customer never happy to this bank.
ICICI Bank customer support has been notified about the posted complaint.
Oct 05, 2017
Updated by Balanidhi Sahoo
My contact number [protected]
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    G
    Gurmeet Arora
    from Anandnagar, Uttar Pradesh
    Oct 5, 2017
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110028

    Hi,
    There is a fraud happen on my icici bank card on 29th sep for 25073 rs. I like to let you know that person called me and he has my credit card details. Even though i did not give single piece of information to him. He managed to do fraud on my credit card. The amount was in 2 transaction. 15074rs and 9999rs.. This was done on payzap and mobile wallet
    Nov 5, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 05, 2017
    ICICI Bank Customer Care's response
    Dear Gurmeet Arora,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4hqnw) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rahul ashok shrivastav
      from Mumbai, Maharashtra
      Oct 5, 2017
      Resolved
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      Resolved

      Address: 411027

      Credit card app. No-w[protected]

      Name - rahul shrivastav
      Mobile no - [protected]

      What status

      Hi,

      I've applied for a credit card two weeks ago. Till date, i can't check the application status online. Neither the bank representative contacted me again nor i received any call for verification. Can somebody let me know about the status of my application. Please reply me.

      My mail id - [protected]@gmail.com
      Nov 5, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 05, 2017
      ICICI Bank Customer Care's response
      Dear Customer(Rahul ashok shrivastav ),

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        Y
        yogeshshewde
        from Mumbai, Maharashtra
        Oct 5, 2017
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        Address: Mumbai City, Maharashtra, 400075

        Repeating harassment to family and friends by sandesh. Cyber crime and breaking privacy policy and stolen contact numbers from facebook and other social media sites. Please go through this and give them a call to not repeat it again. I am submitting the name and number.
        [protected]/14/15. Sandesh
        We are ready for legal action and will not give up on the same.
        ICICI Bank customer support has been notified about the posted complaint.
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          R
          Rehbarsayyed
          from Delhi, Delhi
          Oct 5, 2017
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          Address: Thane, Maharashtra, 401209

          Its almost been over 3 years since i left my last job and from that time im trying to deactivate my account because of that im facing lots of problems like im not able to use imobile app and so on as im using my other icici account i visited icici bank did several documentation and here im still [censored]ing the same issue whenever try to use imobile app it shows (Sba[protected] which is no longer in use kindly help me deactivate this account because this one which im using currently ends with 8418

          Thanks rehbar sayyed
          ICICI Bank customer support has been notified about the posted complaint.
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            K
            karunakarmodem
            Oct 5, 2017
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            Address: Chittoor, Andhra Pradesh

            Hi
            My slef is karunakar modem, i have taken gold loan 380000/- at madanapally brach bank icici. While taking loan i have given all the details like phone number and permanent address and aadhar card and email also. But here the problem is when i visit bank to pay my loan interest, to the bank does not have any information that i have taken a loan.

            It does not maintain any records and files with my name and i was shocked by hearting all these and finaly they would say that gold is auctioned without any kind of information or intimation.

            Here i would like to raise a complaint against that, why it was not maintained my contact details and why it was not informed before auctioned
            ICICI Bank customer support has been notified about the posted complaint.
            Oct 16, 2017
            Updated by karunakarmodem
            never recive any update it's been very bad service.
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              V
              Vikram Hora
              from Mumbai, Maharashtra
              Oct 5, 2017
              Resolved
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              Resolved

              Address: Thane, Maharashtra, 421103

              Hi my name is vikram hora, i am a customer of icici bank. I hold 2 accounts with icici bank.
              I opened icici bank account long back and it was a salary account.
              And when i opened these account the executive opened dmat account as well stating that its a free account and it will never be charged.
              Now in the month of september icici deducted ₹1200 from one of the account. I have not operated these accounts since years. I just use them to pay emi and icici credit card payment.
              First of all bank doesn’t hold any right to deduct any charges without prior notice to the customer.
              I am going to right to consumer court about this.
              Because bank doesn’t provide any solution and they say you are liable to pay charges.
              I[censored] have any solution please contact me @vicky. [protected]@gmail.com
              Nov 5, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 05, 2017
              ICICI Bank Customer Care's response
              Dear Customer(Vikram Hora),

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              the same thing has happened with me. the day my salary was credited, within one hour they deducted some maintenance charges of 539 rupees along with 21 rs interest.
              there is no person available in any of the branch to help with this.
              they keep on asking us to go to other branch.
              even the customer care is useless they do not provide any correct information.
              even i am stuck till now in this.
              ICICI Bank Customer Care's response, Oct 7, 2017
              Verified Support
              Dear Harshita,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4hp7g_aaaa) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sayak Dutta1
                Oct 5, 2017
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                Address: Bangalore, Karnataka, 560075

                I have applied for a personal loan from ICICI bank nearly 3 weeks back.
                The loan amount got approved & confirmed by the loan department.
                I was also asked to send a scanned copy of a signed cancelled cheque, which i did the same day I got the call.

                Till date the loan amount has not been disbursed. I have tried contacting the relationship manager Mr. Nagaraj, via phone call & email, but did not get a response. The loan status is still in progress & I am not getting any concrete information from the bank.

                My loan application number is - BNGP6024635

                Please can any responsible person tell me what is happening with this???
                ICICI Bank customer support has been notified about the posted complaint.
                Oct 05, 2017
                Updated by Sayak Dutta1
                Moreover there is no sense of responsibility from the so called relationship manager also... This is seriously not accepted from such a reputed organization.
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                  B
                  bkd739
                  from Mumbai, Maharashtra
                  Oct 4, 2017
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                  Address: 400084

                  I am also verified on department of registration & stamps
                  Government of maharashtra (http://www.igrmaharashtra.gov.in) and aslo verified stamp and registration assistance through helpline information maharastra (Sarthi) in call center. Mtr-6 challan is valid.

                  I am paid proper stamp duty as per article 6 (1) of schedule 1 of maharashtra stamp act. (Loan amt 0.20% duty paid on[protected] in mtr-6 challan.
                  Bankers is mtr-6 challan not accepted ask me for only e-sbtr challan is valid.

                  Already mail to icici bank ceo and many more
                  But no any respond

                  Now my deal is cancelled by seller for late payment there for i am ask to bank must pay compensate of rs.10, 00, 000/- (Immediately)

                  Compensate amount for loss of my money, time and interest.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    N
                    naushadmithani
                    from Pune, Maharashtra
                    Oct 17, 2017
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                    Address: Pune, Maharashtra, 411014

                    PLEASE HELP LOTS OF FRAUD GOING ONN ICICI BANKS THERE SOFTWEAR NOT UPGRADED N ALWAYS DIFFRENT WORDINGS IN ALL EMAILS WHEN V COMPLAINT PLEASE TRY TO auddit bank n save inocent people in frudenlant fraud cases in credit n debit cards Thanks otp different date transactions different date its faul play don’t understand no security of bank everyday cheating going onn c on google n newspapers incessant ppl getting cheated plz do the needful asp thanks
                    +2 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Oct 17, 2017
                    Updated by naushadmithani
                    Icici bank always fraud cases
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                      R
                      Ravi746
                      from Mumbai, Maharashtra
                      Oct 4, 2017
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                      Address: Mumbai City, Maharashtra, 400703

                      I have made credit card payment of rs.4545/- towards my d. L. Ed course fee to nios on 30th september 2017. So accordingly money got debited from my credit card but at the same time message came from eazypay icici bank stating that my transaction got failed and the amount has been credited to beneficairy nios. But till now i have not got my money back in my account.
                      I have also marked email to eazypay team... But not got any reply yet... This is very bad and fraud customer service i ever had faced. Thay are simply fooling the people and doing frauds.
                      They have not mentioned any contact number for customer complaints.
                      If any one have eazypay icici bank contact number the please share with me.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Oct 04, 2017
                      Updated by Ravi746
                      NAME : RAVINDRA CHAUHAN
                      REGISTERED MOBILE NUMBER : [protected]
                      DISPUTED AMOUNT : Rs. 4545/-
                      DATE OF TRANSACTION : 30TH SEPTEMBER AROUND 10.20 PM
                      MODE OF PAYMENT : SBI CREDIT CARD
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                        R
                        raje9998
                        from Delhi, Delhi
                        Oct 4, 2017
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110034

                        Dear sir
                        I have purchased two money multiplier bonds in my daughters name ishla vide bond holder no. 5335-598 & distictive no.[protected] & 5335-598 & distictive no.[protected] each face value of rs.50000 on 28.04.1999. At the time of issuance i resided at 900 d. A. Flats gulabi bagh, delhi-110007. Even after passing 5 months i have not received their maturity amounts perhaps due to the fact that i have changed address to vp-104 c maurya enclave pitam pura delhi-34. The payment cheques might have been sent to the previous address. I admit that i have not received them till date. Further my daughter who used to be minor then has became major. Please issue release amount in favour of rajesh kumar, as she is still under my guardianship being her biological father.
                        Regards
                        Rajesh kumar
                        [protected]
                        Nov 4, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 04, 2017
                        ICICI Bank Customer Care's response
                        Dear Customer(raje9998),

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Nov 14, 2017
                        Updated by raje9998
                        I am feeling cheated by 3i Infotech Navi Mumbai for getting my money back, to whom I sent all the needful document alongwith original MMB last month ( in second week of OCTOBER).tODAY have written to M.D. Chanda Kochhar regarding harrassement by your backend partner.
                        Hope that I will get my money soon
                        Regards
                        Dr. Rajesh Kumar
                        [protected]
                        Hi,

                        i have made purchase for Killer sun glasses as per offered by ICICI bank 15 days later but still i have not received my order and also not received any confirmation from seller for delivery so thats why i'm looking for charge back.

                        my registered mobile number is: [protected]
                        hope you can get details about my transactions.
                        ICICI Bank Customer Care's response, Oct 4, 2017
                        Verified Support
                        Dear Customer(dkpandey),

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Very Worst Service ICICI Home Loans
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                          R
                          ravivar
                          from Jaipur, Rajasthan
                          Oct 4, 2017
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                          The bank has debited mab charges to the extent of around rs 26000/- without any reminders... No sms, no mail, no phonecalls, no physical letters. The branch manager reversed just about rs 4600/-, this after we were told by him that he will try for full reversal except for taxes. If even just an sms had come as reminder we would have replenished the account.
                          We only have option to complain to the ombudsman now.
                          ICICI Bank customer support has been notified about the posted complaint.
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                            preeti_ch
                            from Hyderabad, Telangana
                            Oct 4, 2017
                            Resolved
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                            Resolved

                            Address: 411057

                            Dear icici, how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs there are multiple transactions where dp charges have been deducted from my account. At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

                            Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

                            And its not just once or twice, so many transactions are there. I need proper refund back.
                            Please look into this.

                            Regards,
                            Priti
                            Nov 4, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 04, 2017
                            ICICI Bank Customer Care's response
                            Dear Customer(preeti_ch),

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4hndj) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I pay fee 1306.50 rs by sbi credit card and money debit in my account for reference id[protected]
                            But transaction no. And date is not issued me and is not use in my purpose
                            So please cancel my transaction and refund my money .mobile number
                            [protected]
                            I have account in canara bank. account no[protected]. i used icici atm on 19/08/17 at 11:32 id is ATM ID S1CW3639
                            amount 5000 rupees. i did not receive money but deducted from my account. please repay.
                            ICICI Bank Customer Care's response, Oct 5, 2017
                            Verified Support
                            Dear Vijayabalaji,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4hndj_aaab) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Suraj Damani
                              from Mumbai, Maharashtra
                              Oct 4, 2017
                              Resolved
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                              Resolved

                              Icici credit card team decided to issue me lounge access card which i have not yet received. To my surprise after a few months i get a bill stating that i have used the lounge in goa (3rd march, 2017) which i did not visit around that time and charged me some inr 7, 000.

                              On informing them these are fraudulent charges as:
                              1- i did not visit goa around that time
                              2- i did not receive any msg or intimation
                              3- i did not sign any bill or invoice
                              4- i am getting a statement on charges after 4 months of its usage

                              Despite, repeated attempts neither the officials have presented a valid proof nor have they reverted the charges.

                              One advice to all don't fall into the trap of these freebies as neither they are free nor do banks have any control on their usage as there is no authentication required.

                              Regards,
                              Suraj damani
                              [protected]
                              Nov 4, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 04, 2017
                              ICICI Bank Customer Care's response
                              Dear Customer(Suraj Damani),

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vengade Sh
                                from Salem, Tamil Nadu
                                Oct 4, 2017
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                                Address: Mumbai City, Maharashtra
                                Website: eazypay.icicibank.com

                                I am vengadesh. I made online payment for nios admission for this site http://dled.nios.ac.in. rs.4545 has been deducted from my visa debit card of karur vysya bank on 30 september 2017.
                                But there is no response update or confirmation from eazypay icici bank ltd. Still it asks for payment.
                                I communicate with my bank, they told the amount is transferred to eazypay icici bank ltd.
                                And i also communicate with the education institute but they didn't receive amount.
                                I am unaware where the amount gone.
                                Can you please clarify about the deducted amount?
                                Please help me for this issue. Looking forward to hear from you.

                                I have sent a email on [protected]@icicibank.com but i did not got any response.
                                I would like to chat with eazypay icici bank ltd but there is no phone number.
                                Please look the matter seriously, other wise i have to pay the fees again which is very difficult for me to arrange another 4545.00 rupees.
                                4545 is very big amount for me and please make sure that my payment return to my bank account.

                                Mail id:
                                Venki. [protected]@gmail.com
                                Contact no : [protected]

                                I have attached the screenshots below
                                +2 photos
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Sandeep Shingade
                                  from Mumbai, Maharashtra
                                  Oct 4, 2017
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                                  Address: Kolhapur, Maharashtra

                                  I am having saving account no[protected] with your rajarampuri kolhapur branch. On 2nd sep 2017 my account was debited online by rs. 531.00 from google which was not generated by me. I immediately logged complaint about this transaction to customer care (Sr[protected] and at rajarampuri kolhapur branch. But still the said amount not credited my account.

                                  I have many times called to icici bank customer care and they said if you shared your rupay debit card with any other then they debit from your account without any intimation or otp. And asked about my dispute complaint, reply from customer care your request is open.

                                  My questions are belows..

                                  1. How to get exact status of dispute (Sr[protected]
                                  2. Third party how to debit from my account without any intimation or verification
                                  3. As per customer care says, i have blocked my debit card (Visa) and generated new debit card (Coral) but from bank side charges debited to my account amount of rs. 499 + gst.
                                  4. Bank how to allows access to google for debiting from my account

                                  Please look into this matter immediately and credit the same amount in my account asap.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    786ikram
                                    from Hyderabad, Telangana
                                    Oct 4, 2017
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                                    Address: Hyderabad, Andhra Pradesh, 500024

                                    I have sent the documents for claim of bonds and it has been more than six months since i sent the bonds and other documents for claim. I have asked the status via email and now they are not even responding to my emails which they initially did and confirmed the receipt of the documents. There is no other way of communication with the authorities as they do not have branch office nor they share the contact numbers for bonds section. The customer care executive have asked me to write a letter and i have done that too but of no use.

                                    Claimants name : najma sadia

                                    Details of bonds

                                    Sno bondholder no. Date of allotment

                                    [protected].03.2000

                                    [protected].03.2001

                                    [protected].03.2002
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      Pramod Mahalpure
                                      from Mumbai, Maharashtra
                                      Oct 3, 2017
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                                      Address: Aurangabad, Maharashtra, 431005

                                      Dear Sir / Madam,

                                      My Self Pramod M Mahalpure applied Education Loan from State Bank of India for My daughter and received message from State Bank for my CYBIL report ICICI Bank demanded of Rs. 4950/- .

                                      Myself already broken that Credit Card in front of your officers on 2002/2003 at Nirala Bajar Aurangabad -

                                      Now I don't know the Credit Card Number & Request you to reverse the amount which are showing from 2002 almost 15 years ago.

                                      I got messages / Phone Calls from your bank for new credit card but no one says outstanding is due at my end/

                                      I hope Credit Card Department will reverse the same so that my CYBIL report pending remark will clear .

                                      Thanks & Regards,

                                      Pramod M Mahalpure
                                      [protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        WittyVids
                                        from Ernakulam, Kerala
                                        Oct 3, 2017
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                                        Address: Guntur, Andhra Pradesh, 522265

                                        I had made an erroneous transaction from sbi internet banking to an icici bank account. Here are the details of wrong transaction:

                                        Transaction initiated from (My sbi account no.) : [protected]
                                        Incorrect account no. (To which money is sent) :[protected]

                                        Correct account no. (To which i actually wish to send) :[protected]
                                        Ifsc code: icic0001642
                                        Name of the accountent: p. K technology
                                        Imps reference no. :[protected]
                                        Imps[protected]mo64948247

                                        Date of erroneous transaction : 11 september 2017
                                        Amount transferred : rs 3500/-
                                        Time of transaction : 10:30 am

                                        My sbi account details:
                                        Account no. :[protected]
                                        Account name : shaik vaseem
                                        Ifsc code : sbin0000911
                                        Phn no: [protected]

                                        I had consulted either of the banks to resolve this issue, icici bank employee asked me to send an email to [protected]@icicibank.com.
                                        I kindly request you to look into my issue to get my problem solved.

                                        Regards
                                        Vaseem shaik
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        I didn't taken any demat account but taken charges 221 and 604 rupees from my account
                                        ICICI Bank Customer Care's response, Oct 4, 2017
                                        Verified Support
                                        Dear Customer(akash nath s ),

                                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4hllr_aaaa) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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