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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 658

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H
haridwarprasad
from Hyderabad, Telangana
Oct 5, 2017
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Website: easypayicicibank.com

I paid through my debit card RS.4545 debited on pos[protected]atEAZYPAY ICICIBANKLTDtxn#[protected]dated[protected] mob.[protected] please refund in my account [protected] haridwarprasad emalid :[protected]@gmail.com I make payment in nios but my payment not reach in nios rs4545 hold in easypayicicibank please refund my rupees in my account early
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    D
    Devenits2
    from Delhi, Delhi
    Oct 3, 2017
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    Address: Ghaziabad, Uttar Pradesh, 201013

    I would like to bring your kind attention toward a wrong entry by icici bank in my cibil report.
    The account number shown in cibil report is "limay[protected]" (Personal loan).
    I raised a dispute over wrong entry of this account and cibil informed me to contact icici bank in this regard.
    I therefore request you to kindly validate this account and delete concerned entries from my cibil account.

    Name : devendra kumar

    Pan: aplpk9958f

    Dob:[protected]

    You are requested to delete entry (Limay[protected]) from my cibil report asap.
    ICICI Bank customer support has been notified about the posted complaint.
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      C
      Chandrakant Kharatmol
      from Chennai, Tamil Nadu
      Oct 3, 2017
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 40074

      I am chandrakant kharatrmol, [protected] chandu. [protected]@gmail.com

      I am having credit card of icici bank and have given an auto debit facility for the payment.in the last month there was a huge amount on my card to be paid. Due to fear that the money will be spend by me and the huge amount, i have paid all the dues before the auto debit facility directly from the bank. But as per the current statement i found that they have levied a huge charges of around rs. 700 as auto-debit returned charges. For this i have made a request to bank to reverse this charges. But i have got a reply as
      """"we confirm you that auto-debit is active and executed in the credit card account on your credit card statement due date. As the balance is not available in your savings bank account, auto-debit returned and hence the applicable

      Auto-debit return charges are levied in your savings bank account.

      We value your relationship with icici bank. However, based on the bank's policy, we regret to inform you that we are unable to reverse the charges levied on your credit card.""""

      I want to know whether this charges will be reverse?.

      Thanking you,
      Nov 3, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 03, 2017
      ICICI Bank Customer Care's response
      Dear Customer(Chandrakant Kharatmol),

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Oct 03, 2017
      Updated by Chandrakant Kharatmol
      Mr.Ashish Mishra (MOB No. [protected]) Sansad Bhavan New delhi has called in the morning.
      They are asking many details regarding the card, expiry date, CVV, internet banking ID. .etc .They are telling they are from ICICI Bank but how we can get confidence that they are right person to share this details. The Query should be solved internally within the BANK. Till now no action has seen and I have blocked my credit card for safety. Now they should sovled the matter internally with in the BANK and hope so they will reverse my money in the next statement of CR.Card

      Thanks for the Co-op from ICICI Bank
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        A
        Aminul momin
        from Siliguri, West Bengal
        Oct 3, 2017
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        Sir,
        I want to register on del. Ed under nios for my school teacher my school
        Name is nagar prathamik siksha catwar and my school dise no. [protected].
        1. Teacher name : md inzamul mondal, father name :md hanjela mondal mother
        Name : hasiba begam adhar no.[protected]

        2. Teacher name : syed fariad - a-sarwar father name ; syed saber reza
        Mother name : syeda rousanayara reza. Adhar no :[protected]

        After submitting the form i made the payment on 12/09/2017 both the
        Payment was complete by my bank side. But it showed payment not made i
        Wait for 48 hrs but still it showed payment not made. After 72 hrs i
        Repayment both the application. And it will success. And admission also
        Completed.

        But my request to refund my previous amount which i made on 12/09/2017. My
        Bank will provide me the two order no against the two transaction which i
        Made

        The details is
        Inb/[protected]/citrus payment solutions pvt ltd/ni
        Order no is. [protected]
        And the other is
        Inb/[protected]/citrus payment solutions pvt ltd/
        Order no is. [protected]

        So my request to plz refund my money as soon as possible.

        Response of citrus payment solution pvt. Ltd. Here in under

        Dear customer,

        Thank you for contacting citrus!

        Your transactions [protected] and [protected] processed on 12/09/2017 for rs. 4510/- each are successful transactions.

        Any concern regarding service delivery/refund/cancellation/change, we request to contact eazypay. Please refer below contact details.

        Website: https://eazypay.icicibank.com/info/contactUs.html

        Need more assistance? Please reply to this email, we’ll be glad to help you.

        Thanks and regards,
        Rishu
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          s m saini
          Oct 2, 2017
          Resolved
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          Resolved

          Address: Valsad, Gujarat

          Dear sir
          I am sanwar mal saini icici bank a/c no[protected] mobile no [protected] would like to request you to do the needful as earliest
          I used net banking icici bank regular but my one tranansaction not successful
          Date 28/09/2017 my transfar no upi/[protected]/[protected] amount 8111.46 rupes money transfar my other sbi account but til time amount transaction not successful so plese refund my amount
          My contect no [protected]
          [protected]@gmail.com
          Nov 3, 2017
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 03, 2017
          ICICI Bank Customer Care's response
          Dear Customer(s m saini),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          My ATM card was blocked, while I tried to fund transfer, I got OTP, but site was denied the thing and than I got a mail regarding card was blocked . My no . ([protected]) already registered for above purpose
          ICICI Bank Customer Care's response, Oct 3, 2017
          Verified Support
          Dear Customer(h.k.ashoka),

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          My brother has deposited Rs 2500 in my saving account[protected] on 26 Set 17. It is first transaction of cash deposit in my account and anw charges of Rs 150 has been deducted, as in my concern 5 transactions of cash deposit and withdrawal from bank are free. So kindly reverse deducted anw charges back in my account.
          ICICI Bank Customer Care's response, Oct 3, 2017
          Verified Support
          Dear Customer(Jwahr),

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            K
            Kankan Talukdar
            from Duliagaon, Assam
            Oct 2, 2017
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            Address: Kamrup Metropolitan, Assam, 781035

            Dear sir.

            Atm has been missed out for cash for two times against cash of 2000 each time, but atm alert and atm balance has shown that total four thousand deduct from my account where physically i have not received the same from atm. So kindly do the needful at the earliest as i tried to connect customer but unable to connect every times.. Two times atm shown as transaction time out.
            ICICI Bank customer support has been notified about the posted complaint.
            I need to resolve my credit card status of cibil which is now as settled. This is a negative account for me. Please let me know the procedure to do this. Coimbatore Ramnagar branch. Will provide more info later.
            Please revert as I need to correct this account
            ICICI Bank Customer Care's response, Oct 3, 2017
            Verified Support
            Dear Customer(Vijayanand Balu),

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4hial_aaaa) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              vadlamudi vikas
              from Bengaluru, Karnataka
              Oct 2, 2017
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              Address: 560093

              Hi,

              I have tried to cancel my credit card and i have submitted my request in the link
              https://infinity.icicibank.co.in/BANKAWAY?Action.readEmailUs.ServiceRequest=0011...

              I tried multiple times over a period of time. But my card is not cancelled yet. When i check for status it always shows that the service request number is invalid.

              Is there any other way to cancel my credit card?

              Regards,
              Vikas
              ICICI Bank customer support has been notified about the posted complaint.
              Today my account was debited with rs 826 towards DMC DP CHGS charges till Aug 17.
              I am unaware of such charges and to me this is a fraud.
              ICICI bank should have informed me if there are any charges. At the time of opening account I was told that there would be no charges.
              There is some unknown transaction was done from my icicic bank account. Rs 400.93 is deducted against DP CHGS Till AUG-14. This is unknown transaction.So please provide me the detail for this and revert my amount. Its my salary account.
              Hi,
              I would like to convert my saving account to Salary Account . I don't see any option in internet banking website under 'customer service' tab.Please let me know the process to do the same.

              Regards,
              Ram
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                A
                Anu Bisht
                from Dehra Dun, Uttarakhand
                Oct 2, 2017
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                Address: New Delhi, Delhi, 110085

                To dt.30/9/2017
                The branch manager
                The nainital bank ltd.
                Sector - 16, rohini,
                New delhi.

                Subject: complaint of wrong deduction rs.10000.00 from my account
                No. [protected]- maya bisht

                Dear sir,

                My name is maya bisht and im a customer at your bank. My account no. Is [protected].
                On 30/9/2017 at 2.16 pm i went to atm - icici - shop no 3, shop no.1, lsc-10, atm id - sivd7288, located at dda market, g - block, rohini, sect -16. Landmark (Sect.16 & 17 devider) and near petrol pump. There are 3 atm machines in a single cabin.

                At 2:16 pm i withdrew rs.7000.00 with my atm card, took receipt of balance rs.25112.86 and went my home which is hardly at 4-5 minutes distance.

                As soon as i reached home, i got a messsage on my mobile phone [protected] that rs.10000.00 had been debited at 2:19 pm more from my account showing balance rs. 15112.86

                Immediately i rushed to atm to check the balance through atm card. It had shown same amount rs. 15112.86.

                I would like to bring your kind notice that i have not withdrown rs.10000.00. This is wrongly debited from my account.

                You are requested to plaese arrange to check the cc tv footage of above said atm and refund rs.10000.00 to my account.

                I shall be highly grateful to you.

                Your’s sincerely

                Maya bisht
                I-5/4, sector-16, rohini.
                Contact - [protected], [protected]
                +1 photos
                ICICI Bank customer support has been notified about the posted complaint.
                I doubt that which which icici killer time wear for men I received that is duplicate because on the buckle of watch strip has no logo of killer

                wrong deduction/ atm fraud-atm id - sivd7288 - Comment #2869939 - Image #0
                Dear sir i have done a payment of nios dled D[protected] on 30/09/2017 but it was failed but my balance deducted 4545 rs I have to pay or it will refund please sir tell me what I have to do or you will do for it

                wrong deduction/ atm fraud-atm id - sivd7288 - Comment #2869950 - Image #0
                Hello,
                I was trying to pay my NIOS fee via EAZYPAY ICICI but payment failed.
                Please return my money.

                Transaction Description POS:EAZYPAY ICICI B/MUMBAI/72XX04421343

                Thanks!!
                Sir i applied for credit card and done my phone verification. Yill the date i dont get any information regarding credit card.
                I applied for the ICICI credit card as i am also having car loan thru ICICI Bank but there is no response from your side... Not Happy at all
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                  C
                  Cidd
                  from Gudivada, Andhra Pradesh
                  Oct 1, 2017
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560068

                  What the hell it is? Service is chargable, almost 35 rupees had deducted from my registered number... Call was on hold for a long time, why? Is that the service by icici, you people have lost professional trust, i will not trust icici again... My problem has not solved. Not even a return call, is icici so poor that it cannot make a call back. Even after the complaint the icici is making a time paas, it has allowed me to create internet banking id and even to change debit card pin and at the mean time i was unable to transfer the amount from my own salary. Is this a banking process? Atleast it should give me a alert while creating an online banking id or else atleast while changing atm pin... This process is not at all professional... It has given me a tough time of my life... That too in a holiday season. What a bank and what a service... Very bad very un professional
                  Nov 1, 2017
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 01, 2017
                  ICICI Bank Customer Care's response
                  Dear Customer(Cidd)

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4hfrr) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Prafull Sinha
                    from Delhi, Delhi
                    Oct 3, 2017
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                    My son, Prateek Sinha, joined Acharya Narendra Dev College, University of Delhi, B.Sc. (Zoology) this year. The form No. is UM 17147446 and the Registration No. is 17147446. He made payment using my CITIBANK credit card and the eazypay reference ID is [protected] towards payment of Rs. 7837.60 (7760+ tax). He withdrew on 31.7.2017 and completed all formalities same day. The amount of Rs. 7760 has not been so far credited to my account (State Bank of India A/c [protected], IFSC Code SBIN 0001624). I request that the same may kindly be refunded immediately.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      D
                      Divyanshu Sin'ha
                      from Aligarh, Uttar Pradesh
                      Oct 1, 2017
                      Resolved
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                      Resolved

                      Address: Agra, Uttar Pradesh, 282005
                      Website: Nios De.led

                      To

                      The officer

                      Correction department

                      Respected sir,

                      This is to inform you that i have already paid for nios dled whose i'd is [protected] and reference id is d[protected] but on verification it shows payment not made and shows two reference id i. E d[protected] and d[protected]. That time 4545rs was deducted from my credit card on 30/09/2017 at 17:15:02 pm. Please see in this matter and cancel the reference no. Which is not payment by me. So please in which reference no payment may be seen please do needful as early as possible because the date of verifying by the principal is 12 'o clock night today dates 30/09/2017.

                      thank you



                      Yours truly

                      Chanchal chaudhary
                      [protected]
                      Nov 1, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 01, 2017
                      ICICI Bank Customer Care's response
                      Dear Customer(Divyanshu Sin'ha),

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        Chalesten Raj
                        from Bengaluru, Karnataka
                        Sep 30, 2017
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                        Address: 560034

                        Hi sir ma'am,
                        I got a fraud charges on my account. On 27th september i received a call regarding payback reward points from icici bank and there was a debit of 10rs and then my card was blocked and then i called icici ivr unblocked and called your customer care to cross check but ur cst agent told my card is all fine and now there is a debit of 12000 now i'm really unhappy i'm filled with somany commitment plz check and revert i'm waiting and i have sent u the screen shot
                        Regards
                        Chalestenraj
                        [protected]
                        +3 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Sep 30, 2017
                        Updated by Chalesten Raj
                        Hi sir ma'am,
                        I got a fraud charges on my account.on 27th September I received a call regarding payback reward points from icici bank and there was a debit of 10rs and then my card was blocked and then I called icici Ivr unblocked and called your customer care to cross check but Ur CST agent told my card is all fine and now there is a debit of 12000 now I'm really unhappy I'm filled with somany commitment plz check and revert I'm waiting and I have sent u the screen shot
                        Regards
                        Chalestenraj
                        [protected]
                        Though I have closed my Demat Account DP charge of Rs 826 has been deducted. Kindly refund the amount.

                        fraudulent - Comment #2869377 - Image #0
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                          A
                          Ashish14312
                          from Varanasi, Uttar Pradesh
                          Sep 30, 2017
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                          Address: Barabanki, Uttar Pradesh, 212601

                          Sir my name is ashish. Today sir i made a payment by easypay icici gateway of amount 4500 for nios deled. Its transaction id - s9234496 and my money is deducted but form status payment is not made then where is my money gone. Kindly refundmy money back sir. Plz resolve my problem sir becouse sir iam a student 4500 is a hug amount for me. And my account no [protected]. This is my request to you sir plz help me. This for is my relative she will not give my money becouse his work is not done plz help me sir...
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Oct 03, 2017
                          Updated by Ashish14312
                          Plz sir resolve my problem
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                            L
                            Lalus Chandra
                            from Chennai, Tamil Nadu
                            Sep 29, 2017
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                            Address: 600010

                            Dear sir/mam,

                            My mastercard secure code has been blocked due to repeated entry of invalid data. Even on calling the icici customer care it was only a prerecorded transaction. My debit card details was filled. But, still the problem was not solved. I am not able to do any online transaction. So, kindly resolve this issue asap.

                            Thank you,

                            Regards,
                            Chandran
                            +1 photos
                            ICICI Bank customer support has been notified about the posted complaint.
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                              R
                              Rushad Bhansali
                              from Mumbai, Maharashtra
                              Sep 29, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400012
                              Website: [email protected]

                              Hi my application no: w[protected] is still not got the status of approval
                              Or denial from your executive since one month. They are not even picking up my call. I have the slip as a proof. I think either my personnel documents are misplaced or faulty people have taken it. I will put a police complain if a message is not reverted within 7 days. Plz do let me know the status of my complaint as soon as possible
                              Oct 30, 2017
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 29, 2017
                              ICICI Bank Customer Care's response
                              Dear Rushad Bhansali,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4hb38) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vikrant Sagare
                                from Hyderabad, Telangana
                                Sep 29, 2017
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                                Address: Mumbai City, Maharashtra, 400066
                                Website: www.icicibank.com

                                I have received sms from vk-icicib & vm-icicib regarding the "fastag account no. 20372616 has activated on 28/09/2017 12:23:45."

                                And other sms reads as - "fastag[protected] for vehicle no. Mh02bz7482 has beenassigned to your fastag account no. 20372615 on 28/09/2017 16:13:39".

                                I am receiving these sms on [protected] that's my mobile no but the irony is that am not an icici bank customer since i don't have any account in icici still how my mobile no. Has got registered in their database?

                                I have checked the above vehicle no. Belongs to sachin manwar negi - maruti swift zxi bs iv (Petrol).

                                Please check and rectify your details so that i do not get any such sms in future.

                                Call me in case you need any more details.

                                Since am unable to get through the from ivr customer care no hence am sending this thru your website. Since only valid customers of icici bank with account no / card no can punch in details through the customer care nos.

                                Rgds
                                Vikrant v sagare
                                [protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Haven't got any updates from ICICI Bank so far since last 5 days.
                                Just indicates the lack of interest by the bank for consumer complaints and slackness in their attitude towards resolutions / feedback for consumer complaints. Also indicates the lack of will.
                                Anyways if I don't get a valid response from the bank then will have to take it up with Banking Ombudsman.

                                Rgds
                                Vikrant V Sagare
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                                  T
                                  Tarun Kumar Khandelwal
                                  from Surat, Gujarat
                                  Sep 29, 2017
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                                  Address: Surat, Gujarat, 395010

                                  Sir
                                  I applied home loan in apr 2016.
                                  From that time i continue request to bank for pmy subsidy. Bnak employee miss swhechcha rani say we apply ur form for subsidy. After 4 month she tell ur form rejected. Then say we not apply ur form so now apply in june 17. Then i give full document and filled form of pmy subsidy. Till date they are not forward my form.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    R
                                    Ramen Choudhuri
                                    from Kolkata, West Bengal
                                    Sep 29, 2017
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                                    Address: 700131

                                    Please update my email address as
                                    ramen.choudhuri.[protected]@gmail.com
                                    In respect to my credit card number
                                    [protected]
                                    I am not getting any messages regarding billing information through massage, email & Currier.
                                    Please resolve.
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                                      J
                                      Jose Deepthi
                                      from Kolkata, West Bengal
                                      Sep 29, 2017
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                                      Dear sir,

                                      This is to inform you that some fraud transaction is done on my icici credit card

                                      Details are below
                                      Pay back wallet-rs20000

                                      I got a fraud call from this no.[protected] on 15th sept at 5pm as calling from icici credit card for small verification for redeeming my points

                                      After few minutes i started receiving messages about the fraud transaction
                                      I request you to stop this transaction and please initiate refund into my credit card account as i am middle class person

                                      Looking forward for positive response

                                      Regards
                                      Deepthi
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        P
                                        Prashant@91
                                        from Pune, Maharashtra
                                        Sep 29, 2017
                                        Resolved
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                                        Address: 412307

                                        I have applied for zero balance salary account on 18 september 2017. And agent told ur account will be activated with in 2-3 days. But till today my account is not activated. When i called to agent he always tell tomorrow ur account will activate. My account no. Is[protected] please provide me the solution regarding how to check salary activation status
                                        Oct 30, 2017
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 29, 2017
                                        ICICI Bank Customer Care's response
                                        Dear Prashant,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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