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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 23755
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ICICI Bank reviews & complaints page 654

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S
Sanjay Keny
from Mumbai, Maharashtra
Oct 11, 2017
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I mr sanjay keny had purchase icici safety bonds-february 2001 (Children growth bond) for the amount of rs.5000. My application form no. Was a 1612084 (Folio no.0641013) against which i have not been provided the certificate which is due for matuarity in 2017.

I have already sent mail to [protected]@icicibank.com, but not received any reply.

Mr. Sanjay keny,
ICICI Bank customer support has been notified about the posted complaint.
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    S
    samirbiswas47
    from Kolkata, West Bengal
    Oct 11, 2017
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    Address: Kolkata, West Bengal, 700047

    I am an account holder of icici bank for about 3yrs. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 599 rupees in the name of smab chgs+sgst 53.00 + cgst53.00. My account no is[protected]. I decide to close my account.
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Oct 12, 2017
    Updated by samirbiswas47
    I am student of IGNOU BCA. I took money for exam fees due to all through net banking. but now I see,
    I proud yto be Indian.
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      R
      rmodi87
      Oct 11, 2017
      Resolved
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      Resolved

      Address: 382721

      Hello,
      I am writing you to give information about the problem of locker freeze. Further in details i have locker in icici bank usmanpura branch ahmedabad gujarat. There are 3 holders of that bank locker account. Me, ruchi; husband dipen and mother in law shailu. There is some personal issues going on in family so because of this reason mrs. Shailu gandhi has given application to the bank and the locker has been freezed. My concern is that is is possible like this?

      Please help me
      Contact:- email [protected]@gmail.com or call +[protected]
      Nov 12, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 12, 2017
      ICICI Bank Customer Care's response
      Dear rmodi87,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      We inform you that the Service Request Number SR[protected] is in process.

      Our sales team will attend you on priority and will contact you with the complete status on or October 6, 2017.

      However no response and these guys stop receiving the call as well..
      ICICI Bank Customer Care's response, Oct 12, 2017
      Verified Support
      Dear akaknk,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        N
        Netra Cooper
        from Mumbai, Maharashtra
        Oct 11, 2017
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        Website: Www.icicibank.com

        I took a icici travel card from india while travelling to uae... For the last 3 days i am unable to withdraw cash from any atm.. When contacted the customer service team they seem to have no clue of the reason and keep asking me to wait while the team checks.. It's been 3 days i am in a foreign country without being able to withdraw my own money... This is ridiculous... To top it they have reduced the withdrawal limit to 500aed stating security reason while i was told that the duly limit is 7000 aed.. Do you know the cost of living in foreign countries and with whose permission or prior notice did they do that... #icicitravelcard#unsafebanking#donotbankwithicici#worstbank
        ICICI Bank customer support has been notified about the posted complaint.
        I Want to change to change my registration no kindly change

        My old Registration No [protected],
        now My new Mobile No -[protected]
        Please provide as much information sukhmilal phone no [protected] emil
        [protected]@gmail.com
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          J
          Jiju Thazhath Damodaran
          from Mumbai, Maharashtra
          Oct 11, 2017
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          Dear Sir

          My ICICI ATM card which was valid from 10/07 through 09/17 had been expired . My account is in Sulthan bathery branch, Wayanad, Kerala
          My account no is[protected].

          My card no is[protected]

          Kindly renew my card and send at the eraliest.My address is

          Jiju T D
          Aswathi House
          Karachal post
          Meenangadi
          Wayanad
          673591
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            T
            Tusarkanti Sarkar
            from Ajmer, Rajasthan
            Oct 11, 2017
            Resolved
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            Resolved

            I had made a on-line transaction for the payment of west bengal govt. Land mutationon charges, dated 10/10/2017, through government receipt portal system with icici net banking..
            Transaction details is as follows:
            Account no:[protected]
            mobile no:[protected]
            online payment via govt. Receipt portal system
            bank reference no:[protected]
            govt. Reference no:[protected]
            transaction date and time:10/10/2017 18:26:08
            chalan amount :1320/-

            this amount debited from account, but i can't download the e-chalan (Govt. Receipt).
            the govt. Portal shows :
            "transaction pending. Payment not reported by the bank. Please contact the bank".
            Or
            "problem occurred during the transaction between bank site and grips. Please check name and value of the parameters, value could not be blank or null."

            I had already mailed a complaint with icici bank. Till now nobody has approched me regarding the issue. Do the need full immediatelty.

            Thanks & regards
            Tusar kanti sarkar
            Oct 13, 2017
            Complaint marked as Resolved 
            The customer care team inform the transaction details to govt. Portal (GRIPS). After this I got the downloadable receipt of paid chalan.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 11, 2017
            ICICI Bank Customer Care's response
            Dear Tusar kanti Sarkar,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Oct 13, 2017
            Updated by Tusarkanti Sarkar
            Many many thanks to ICICI bank customer care team for solving my issue (invalid online transaction) within 1 day of my complaint. So I give the 5star rating happily. Thanks, thanks again to ICICI bank customer care team.

            Regards
            Tusar Kanti Sarkar.
            Hi there,

            There's s negative balance of -8110 in my savings account. Is this not against RBI rule?? What should I do to get it removed?

            Regards,
            Nirmal

            invalid transaction after debit from account - Comment #2880438 - Image #0
            Many many thanks to ICICI bank customer care team for solving my issue (invalid online transaction) within 1 day of my complaint. So I give the 5star rating happily. Thanks, thanks again to ICICI bank customer care team.

            Regards
            Tusar Kanti Sarkar.
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              S
              Selwyn Lazarus
              from Hyderabad, Telangana
              Oct 11, 2017
              Resolved
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              Resolved

              Address: 500026

              Dear sir: we are very much aware that the banking institution is run for good customer service / relations vis-a-vis profitability, growth and expansion of the bank. Being served for 40 years and retired from a prestigious govt. Of india organization, it is very disappointing to see the teenagers handling the desk in an inappropriate and callous manner of discriminating the customer do not augur well with any banking institution. They are not aware of their responsibility but also tarnishing the image of a bank. Victimizing and punishing an ignorant individual staff for their folly is not our purpose. But certainly, the higher echelon of the banking institution can circulate a general purpose notification regarding the grievances and dis-satisfaction of some customers so that the staff becomes aware and act in a responsible manner in handling customers without any bias towards them.
              Nov 11, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 11, 2017
              ICICI Bank Customer Care's response
              Dear Customer(Selwyn Lazarus),

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4i6v3) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              I tried 3/4 time on your phone banking but it seems they r in hurry. My credit card no is [protected] I am not using it since last year even not getting regular &;timely statement but putting late payment charges regularly .Please waive all these charges then analysis my account.Thanks
              ICICI Bank Customer Care's response, Oct 12, 2017
              Verified Support
              Dear S.r. Maggo,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Sir/madam
              I pad my d.l.ed. form fees by debit card . Payment debited from my account but fees not deposit .
              Please tell me about this.
              PLEASE HELP LOTS OF FRAUD GOING ONN ICICI BANKS THERE SOFTWEAR NOT UPGRADED N ALWAYS DIFFRENT WORDINGS IN ALL EMAILS WHEN V COMPLAINT PLEASE TRY TO auddit bank n save inocent people in frudenlant fraud cases in credit n debit cards Thanks
              ICICI Bank Customer Care's response, Oct 12, 2017
              Verified Support
              Dear naushadmithani,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4i6v3_aaac) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                N
                Neha Dhakad
                from Delhi, Delhi
                Oct 11, 2017
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                Website: www.consumercomplaints.in/new_complaint

                Dear team,

                I was supposed to transfer 9000rs to my friend account holding with hdfc bank. Due to human typing error i mistaken in last 4 digit of account number and transferred fund to an incorrect account number of the same hdfc bank and the fund of rs.9000/-have been credited to that account [protected] instead of my friend account [protected]. The account details of fund transferred are given below for your reference. The amount was transferred on 10th october 2017 around 9 pm. I request you to review and reverse the erroneous made transfer. Please let me know if any other information is needed.

                Name: neha singh

                Account no:[protected]

                Wrongly selected a/c no (Hdfc) : [protected]
                Reference no.[protected]
                +6 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Oct 11, 2017
                Updated by Neha Dhakad
                Please resolve my problem asap
                Oct 16, 2017
                Updated by Neha Dhakad
                There is no support from your side
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                  S
                  shubham .bansal
                  from Raman, Punjab
                  Oct 11, 2017
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                  Address: Bathinda, Punjab, 151301
                  Website: www.icicibank.com

                  Guru nanak cotton g & p factory named account is opened with raman branch (Icic0003978) and we receive payments from this firm. We have to clear our cheque, but your raman branch has no clearing cheque option and we have to go talwandi sabo branch, then why you opened your raman branch. I request, if you can not provide service, then close this branch
                  ICICI Bank customer support has been notified about the posted complaint.
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                    D
                    Debsubhra Ghosh
                    from Kolkata, West Bengal
                    Oct 11, 2017
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                    Address: Kolkata, West Bengal, 700052

                    I am an icici bank account holder since november, 2014 and i have been regularly using it since then. But on 09th october, 2017, a total amount of rs. 683 (Approximately) was deducted from my sb a/c without any prior intimation or notice. I did not get any notification on my registered mobile number as well. Yesterday, when i went to withdraw some cash from the atm, i saw that the same made in my account on the previous day. The deduction was made in 2 parts namely, igst2017100 for rs. 104.22 and then smab chgs a for rs. 579.00, which totals to rs. 683.22. I was given no notice or no intimation on why this was deducted. I have been depositing money in my account all through this time but still a reputed organization like icici bank decided to do this with customers like us who have been a loyal customer of the same for almost 3 years now.

                    My a/c no.[protected]
                    Holder name: debsubhra ghosh
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
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                      V
                      vachan
                      from Bengaluru, Karnataka
                      Oct 11, 2017
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                      Few days ago i got this email from icici saying that i can use my debit card to buy things through installments. So i bought lots of stuffs from flipkart, through icici debit card emi method. The complete amount has been deducted from my account now. And it's been almost a week now, the amount hasn't been converted into emi and i haven't gotten the amount back.
                      Now i have almost no money in my account and it's making me struggle to go through my everyday life. Icici seems to be very careless about my complaint and taking their own time to give a proper response or solution for my issue. Whenever i call their customer care, they forward the call from one person to another and make me wait while doing that till all the currency in my phone gets over. Emails doesn't seems to be helping either. Just crappy automated messages.
                      I would request icici to not to play around with customers money such that effects their lifestyle in bad way. I wouldn't even had made those purchase if not for that emi on debit card facility. Now am struggling to lead my daily life by trusting icici.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        K
                        karthik02486
                        from Bengaluru, Karnataka
                        Oct 11, 2017
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                        Address: Bangalore, Karnataka, 560100

                        Icici loan agents approaching you saying, the loan process is so easy and transparent. And they even tell you that the processing fee can be waived off and loan can be disbursed within 3-4 days. All this lies they vomit in front of you just for their commission (Easy money).

                        Bank managers calling you to inform that the loan is sanctioned, but for you to avail the money, you need to opt for the insurance, which is 2.5% of the loan value (In our case 15000 insurance amount). When asked can i not opt for the insurance? The manager told its mandatory. Actually when enquired with icici loan department, they have told that the insurance is optional. The greedy manager may be increase his score rating or for the insurance commission he has misguided, perhaps i should be using the word 'cheated' rather than 'misguided'.

                        Will be providing the details of the people (Who earn their living by cheating others under the umbrella named icici bank ltd);

                        Loan agent : ramesh / [protected]
                        Self proclaimed manager :ram chandiran / [protected]

                        Please note these are notorious people with notorious ideas.

                        Dear icici please refrain form employing such people within your organization. We were doing business with icici form the past decade and have done huge transactions. But now with these kind of actions, i would like to really rethink about doing my transactions via this channel.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          S
                          sagarlike123
                          from Pune, Maharashtra
                          Oct 11, 2017
                          Resolved
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                          Resolved

                          Address: 411006
                          Website: ICICI bank

                          6 months back i have purchased a watch from myntra of rs 14447 due to some reason i have cancelled the order
                          Which was converted into emi for 6 month's and after that i got the confirmation from myntra that amount has been credited to your account of rs 14447 /-. Then also icici bank have charged me the emi for 6months. After writing several mails to company there was no single revert from their end. Wrote the mail to ceo of icici mrs chanda kochhar but still no revert. Really throughout my life i haven't seen such useless bank. Every one is sleeping!!! Just icici bank can fool a customer. Just i am going to post entire picture on social media. Waiting for the response i[censored] guys really have bit shame left.
                          Nov 11, 2017
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 11, 2017
                          ICICI Bank Customer Care's response
                          Dear Customer(sagarlike123),

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4i5xc) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Sir/Madam
                          I got this call from icici bank jst after i got my credit card. They explaned about the card protection plan and i never showed interst in activating such a plan Thogh they just activated it. The plan is of rs1399. So embarrassing work from the bank executive and the bank to activate any plan.
                          Actually my name is KAKILETI M VASUNDHARA DEVI but it was wrong in my profile like VASUNDHARAI.
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                            A
                            Amol Birajdar
                            from Pune, Maharashtra
                            Oct 11, 2017
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411028

                            Hi,
                            I have my salary account in icici bank now i want to convert into saving account. But in the branch they are saying that you can not convert salary into saving account you have to close that account but i don't want to close it i want to convert into saving.
                            So please tell me how to do?
                            Which procedure i have to follow?
                            Is any way to do it using online internet banking?
                            Nov 11, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 11, 2017
                            ICICI Bank Customer Care's response
                            Dear Customer(Amol Birajdar),

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4i5wl) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              abhijeetan
                              from Chennai, Tamil Nadu
                              Oct 11, 2017
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                              Address: 411038

                              Sir, as i my newly approved card was dispatched from icici, i got the mail that my card will be delivered within so and so time, but as the courier guy came to my office i told him to deliver it to my home address as i was on leave. I waited n waited for it to get delivered but neither i got any call nor the card, i checked it online to my surprise i found that the courier was re-dispatched to the bank it self saying the given address was not complete. I dont know what to say about that. Please kindly re-dispatch my card. As i ont even have the full card details or anything i tried to call customer care but nothing from there too. Please help me with it.
                              Bluedart courier.
                              Way bill num - [protected], dispatched on 30-sep-2017
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                ashiadhikari
                                from Delhi, Delhi
                                Oct 10, 2017
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                                Address: New Delhi, Delhi

                                Sir,

                                This is to state that on 24.7.2017, i made a payment of rs.3622.64 towards fee to satyawati college (Eve), delhi university, ashok vihar vide debit card mentioned above. I received a message that there was third party funds transfer failure, but the said amount was actually debited to my account. Due to this, i made payment of rs.3622.64 through the debit card mentioned above to the college and this time too the amount was actually debited to my account and i received a message that the payment made is successful.

                                On enquiry from my bankers, i was informed that there were debits of rs.3622.64 twice to icici bank. I would request you to kindly look into the matter and arrange to refund me an amount of rs.3622.64 debited twice whereas the payment was actual for rs.3622.64.

                                Yours faithfully,

                                Ashi adhikari

                                Form no um17164160

                                Reg no 17164160

                                Email id [protected]@gmail.com

                                Add j-1/381 d. D. A flats

                                Kalkaji

                                New delhi

                                Encl:- photocopy of transaction statement

                                2 attachments
                                +2 photos
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  A
                                  Ajay Kundnani
                                  from Hyderabad, Telangana
                                  Oct 10, 2017
                                  Resolved
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                                  Resolved

                                  Address: Rangareddy, Andhra Pradesh, 500072
                                  Website: www.icicibank.com/Personal-Banking/cards/Consumer-Cards/Debit-Card/coral.page

                                  Hello

                                  Icici coral debit card comes with customer benefit program including bookmyshow movie ticket, airport lounge access, payback etc. It provided 2 airport lounge access per quarter. They charge an annual fee for this card which is debited from our bank account.

                                  I am an icici coral debit card customer since more than 2 years now for programs listed above. My job demands frequent traveling so airport lounge access comes in handy.

                                  Today they sent email that they're reducing the count of airport lounge access per quarter from 2 to 1 without change in annual fee. This doesn't seems fair to existing customer who rely on this program and are paying cost of card for same.

                                  Icici should resume with 2 airport lounge access or reduce the annual charge of coral debit card.
                                  +1 photos
                                  Oct 14, 2017
                                  Complaint marked as Resolved 
                                  Registered same complaint on ICICI website. They responded stating that no. of airport lounge access remains the same, no change. They reverted their policy change.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    D
                                    Dinesh Tikhe
                                    from Coimbatore, Tamil Nadu
                                    Oct 10, 2017
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                                    Address: Pune, Maharashtra, 411033

                                    Dear sir /mam,
                                    I am Mr. Dinesh tikhe from pune city i have a salary account with icici bank and some transactions had done and information has been not given to me plz rply with to mee on my email [protected]@gmail.com
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                                      U
                                      umangsharma1993
                                      from Jaipur, Rajasthan
                                      Oct 10, 2017
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                                      Address: Jaipur, Rajasthan, 302012

                                      Date o[censored]nauthorized transaction[protected]

                                      Victim:-

                                      Name:- umang sharma
                                      Mobile number :- [protected]
                                      Account number:[protected]
                                      Customer id:[protected]

                                      Paypal id:- umang. [protected]@gmail.com

                                      I just recently attached my debit card to paypal and after few hours of attaching it there was a transaction made first of 1 dollar usd and another 55 usd. I didn't authorized these transaction. Paypal doesn't seem to be helping out or return my money so i need you to either contact them or give me my money back.

                                      Usd 1
                                      Usd 55

                                      Before the paypal transaction there were several other unauthorized transactions as well of amount :-

                                      Inr 50
                                      Inr 190
                                      Inr 320

                                      These were all done on the same day before that 1usd transaction from paypal. I do not know who did this but i want my money back and i need that back fast. This is a very humble request. Please check the attached images, i have requested paypal to refund but they are not responding and i don't even know if they will return they are not an indian company and i am an indian i don't have trust on paypal but icici bank is an indian company and i trust you people that you will be able to get my money back to me.
                                      +3 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Oct 12, 2017
                                      Updated by umangsharma1993
                                      @icici bank, You people are taking too much time to take action on this problem please make it quick.
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                                        S
                                        saykumarsanjeev
                                        from Chennai, Tamil Nadu
                                        Oct 10, 2017
                                        Resolved
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                                        Resolved

                                        Dear concern,

                                        I have applied a credit card with icici and submitted document on 04/09/2017 after confirmation. My application no. Is n[protected].
                                        After submission of all required details, i have received application number[protected] by message by bank on 16/09/2017 and same time means after 1 minutes received message that your credit card application has not been approved but reason was not listed. After 3 days, ia have received call from verification department for verification and person said that your application is under process. I have called to customer care but executive said that your application is under process and rejection message sent by mistake due to technical fault. And again message received on 28/09/2017 that your application has not approved.

                                        Now, on 09/10/2017, i have received message that your credit card application has been approved. And after 1 minutes received again message that application not approved.

                                        So, i am unable to understand that what is happening this. Is it any joke and any playing game because no one responsible for giving correct information regarding this.

                                        It is a serious issue which is happening. It will impact my civil score and financial status. My civil score is 773 as checked so where is issue for approval of card. Please resolve the issue other wise i will complain in higher authority and in another complaint center.
                                        Oct 10, 2017
                                        Complaint marked as Resolved 
                                        No any step taken by ICICI bank
                                        ICICI Bank customer support has been notified about the posted complaint.
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