ICICI Bank Complaints & Reviews

Hello,

My name is souvik mandal. I had done transaction from phonepe app to recharge of rs.399 on my number on 18 october 2017. The transaction was successfull but recharge is not yet done on my number. I contacted to phonepe support team also but they said payment is done to indiaideas so i need to contact you people. Please tell me why this happened and return my money as soon as possible. The ici97d8ca3fbcc14bd08f1ea2322a24ecd4

I attached screenshots related to transaction. Please find attachments. This is very embarrasing.

Dear Team,

I had mistakenly Trasferd Money from my account to Unknown Person.Please refer below chain mail.

Bank transaction Id[protected]
Bank Account Number[protected]
Bank IFSC Code-ICIC0006254
Amount-Rs.5000/-
Date-06-Oct-2017

Please do needful.

Regards,
Dhana

[protected] Forwarded message[protected]
From: Payzapp
Date: Wed, Oct 18, 2017 at 10:34 AM
Subject: RE:'Ticket=029-393'TXN ID:[protected]vU44bO8-Dhana
To: Dhana Naidu

Dear Customer,

Thank you for writing to HDFC Bank PayZapp Team.

Your relationship is very valuable to us and we regret the inconvenience caused to you.

We deeply regret for the inconvenience caused to you, since the transaction has already gone through we will not be able to assist you with the same, hence we request you to kindly get in touch with the respective bank with the below mentioned details, this email can be shared as a proof of document for the same.

Bank transaction Id[protected]
Bank Account Number[protected]
Bank IFSC Code-ICIC0006254
Amount-Rs.5000/-
Date-06-Oct-2017

Please feel free to email us at [protected]@payzapp.in or call us on[protected]Toll Free).

Thanks & Regards,
Priyambada
HDFC Bank PayZapp Team

-----Original Message-----

From : Dhana Naidu([protected]@gmail.com);
Date : 10/10/2017 9:44:15 AM
To: [protected]@payzapp.in([protected]@payzapp.in);
Subject :TXN ID:[protected]vU44bO8

Hi,

I have sent 5000 in to wrong account no. Can I refund this amount.

TXN ID:[protected]vU44bO8

I have recharged my jio number [protected] through jio app using icici upi on 17.10.17 for rs.399 at about 9.42 am.
The amount debited from my bank account in favour [protected]@icici. But recharge not done.
When contacted jio they told that they have not received any request or money.

The bank authority confirmed that payment made to [protected]@icici.

Who is responsible for my money. Jio or [protected]@icici.
The following are the details of payment made by bank.

Dear customer, acct has been debited for rs.399.00 on 17-oct-17 towards linked [protected]@icici. Upi ref no[protected].

We inform you that the upi fund transfer done for the amount of rs. 399.00 dated october 17, 2017 was successfully processed towards the

Payee name : indiaideas
Payee mobile : [protected]

Payee account :[protected]

Payee ifsc : icic0000001

Payee vpa : [protected]@icici

You may contact the beneficiary for further details.

Icici credit card fraud

I got a call on 14/10/2017 from a person (Female) mobile no-[protected], stating they are calling from icici bank and she asked me if i received my credit card statement at present address or not. I said no. She immediately responded that i will be received the statement in a week at my present address. Then she verified my credit card 16 digit number and my address details and asked me to talk his senior. She transferred to call to his senior, he said i have credit limit of rs.60000 and he will increase my limit up to 1 lakh. For the above process he asked my present address details. He also confirmed me for the address updating and increase of my credit limit, rs.1.00 will be deducted from my credit card. I gave the permission and at the same time i got a message on my registered mobile no. From dm-icicb at 02:47pm, you have initiated a purchase transaction of inr 1.00 at paytm on your icici bank card xx5008 that needs an otp. The otp is 785697 and is valid for 15 mins. I told the otp to that person. After that i got a message from dm-icicb at 02:52pm tranx of inr 9, 999.00 using credit card 4xxx5008 is made at udio on 14-oct-2017. I could not realize how this was happened. I gave the otp for transaction of rs.1.00 but they deducted inr. 9, 999.00.

My question is 1) how that kind of fraud people is getting all the information? Another thing is in otp there is mentioned the amount of inr. 1.00, how they deducted inr. 9, 999.00?

After the transaction he transferred the call to that female person again. I asked to her that how they deducted the amount of rs. 9, 999.00. She told to me i can’t help you in this matter, any query you contact my manager ritesh (Mob no.-[protected]). Then i called to ritesh, i told the issue explaining the whole thing. He asked my present address and told one voucher of rs. 9999.00 will be sent to your present address through dtdc courier within 7 to 10 days. I told to him please refund my hard earned money of rs. 9, 999.00 otherwise i will be complained at police station.
Then he told if i complained at police station no courier will be sent to your address. Whatever you may do as your wish then he cut the call.
Then i called to icici bank phone banking customer care for blocking of my credit card. They took the complaint, blocked my credit card and raised the complaint of ticket no-sr[protected]. The phone banking officer informed me that the merchant has not claimed the money till the time of making complaint and they will try to block the money and reverse the transaction. They also assured me that i should not worry about the transaction as they will take care of the same. They said i will be notified about the investigation via a sms and email within 9 days.
Then i went to cyber crime police station, asansol and lodge a complained for the above issue. The complaint no. Is 253.

On 17/10/2017, around 04:06 pm, i got a message from dm-icicib that sr[protected]:dear customer merchant has claimed the transaction of inr 9, 999.00 on your credit card xx5008. Hence a new request sr[protected] has been created. Then i called to icici customer care phone banking executive and informed about the message. He told that he will be look after this matter and he will be informed me as quickly as possible.

On 18/10/2017, around 11:12am, i got a message from bp-icicib that sr[protected]:dear customer, dispute on credit card xx5008 for 1 trxns of inr 9, 999.00 is released in banks favour as trxnx were 2nd level authenticated with 3d secure pin. Then i called to icici customer care phone banking service executive and explained the whole thing. Then customer care executive checked all the past records and email which was communicated by me. After checking he told me inr. 9, 999.00 was deducted from my credit card account due to merchant claimed that money. This is really very shocking and painful to me.

Then i asked to icici customer care executive, how they released that amount of rs. 9, 999.00 after i raised the complaint and gave email on 14/10/2017 and 15/10/2017 respectively. He told that he could not help me in any way and informed me to lodge a complaint against this transaction.
My question is how bank released the inr 9, 999.00, after getting my complaint and email from my side on 14/10/17. (Attached customer dispute form of icici)
Till now i have got no resolution. I have always been a loyal customer to icici bank services as i always liked their ease o[censored]se. Icici is doing nothing to reverse my money.

This sequence of events now raises serious doubts whether the bank is really doing any investigation or not and not at all interested in resolving the issue and just released the amount.

These also concern me on the banking ethics and polices followed by the bank in dealing with the disputed amount.

Hoping to have a resolution on this issue soon.

Regards,
Soumya ranjan biswal
Card type-visa platinum (Hpcl coral card)
16 digit number-4375 xxxx xxxx 5008
Mob-[protected]

Respected official,
I am a genuine customer of your esteemed bank service. I had made a transaction on the 7th of october 2015 on shopclues.com using your netbanking option expecting a 10% cash back as per the offer.

According to your biggest thank you sale hosted between 5th to the 10th of october 2015 by shopclues, i was supposed to receive a 10% cashback since i had used my icici bank net banking account for payment. I have been constantly following up regarding this issue but haven't got a proper resolution till now. Please credit my rs.2794 cash back immediately.

For your reference, i am providing all the necessary details:
Shopclues order no.:70502827
Transaction amount: rs.27949.00
Transaction date:7th october, 2015
Icici bank account no.:[protected]
I have even attached a few pics which may be helpful in the investigation process.

Regards - joseph mathew

Dear team,

The documents collected from me 3 weeks ago but till now there is no status or call given on the processing of credit card.

I called the tele caller who pitched the credit card product to me but she is not responding properly and disconnecting the my call while talking with her and no proper response. This is the that tele caller number - [protected].

Kindly take immediate action against this or else i will write this issue to the higher authorities.

Regards,
Suhaib anzer gn

Shall be extremely obliged if you could kindly update and appraise me the status of the following unsecured reedemable bond (S) in the nature of debenture (S) - money multiplier bond - 0799 - mmb - two
Option - ii issue price per bond (Rs) 5, 400/- deemed date of allotment[protected], face value per bond (Rs) 50, 000/- redemption date 25.07.2018
Bond holder no 6205-332, certificate no. 5350, in the name of indrani banerjee, no. Of bond - one, *1*, distinctive n0.[protected].
Given at mumbai this 24th day of september 1999.

Consolidated stamp duty paid
Vide order dt. Sept 23, 1999 issued by govt. Of india, ministry of finance, department of revenue.

And

Unsecured reedemable bond (S) in the nature of debenture (S) - money multiplier bond - 0799 - mmb - two
Option - ii issue price per bond (Rs) 5, 400/- deemed date of allotment[protected], face value per bond (Rs) 50, 000/- redemption date 25.07.2018
Bond holder no 6205-333, certificate no. 5351, in the name of swapan kumar banerjee and siddharth banerjee, no. Of bond - one, *1*, distinctive n0.[protected].
Given at mumbai this 24th day of september 1999.

Consolidated stamp duty paid
Vide order dt. Sept 23, 1999 issued by govt. Of india, ministry of finance, department of revenue.

S k banerjee
Flat no 3205, block 3,
Janapriya nile valley, (Near pjr enclave),
Po - chanda nagar - 500050.
Dist. Ranga reddy,
Telengana state.
Mob no. [protected]
E-mail : swapan. [protected]@gmail.com

My last complaint remains unresolved. I don't understand how can someone just come by, read it and mark it as resolved without having taken any action. Merely notifying the customer support does not resolve the issue. The customer support need to call or mail the account holder and address the issue, find a solution to it. That's what is meant by the term "resolved", i believe. I am unable to update my phone number in my net banking account. As a result, i am not being able to conduct any transaction using my icici account. I am right now not in india and i do not intend to convert my account into an nri account either. Also i am not sure when i would return to india. Kindly help.

Hello to you all,

I am a customer of icici bank since 2001 (My infosys salary account). I purchased a property in bangalore on 2005 with the help of the icici bank home loan. Thank you icici bank. I moved out of india in 2004 and being living abroad since then (Uk, south africa and presently canada.)

Last year i planned to purchase a house in canada and applied for a top-up loan from icici bank on may 2016. I initially discussed with sri durga and ravi kumar and get the contact numbers of deepak rao and rajvardhan and finally end up with alex stephan.

After 9 months of slogging and thousands of contacts (Loads of emails, watsapp messages, so many phone calls, text messages etc etc) finally i was refused the icici top-up loan!!! Yes icici told me that i am ineligible! The only reason provided to me was my icici housing loan payment history! Yes unfortunately i have to skip few payment due to the internet online transaction of the currency from abroad to india.

I was dealing with deepak rao and raj vardhan for the first 6 months. I don't find proper words to describe the hardship i undergone with both of them! They definitely do not know what documents are required for the loan approval. First of all they both do not respond in emails. I have to make hundreds of phone calls (International calls). They both keep changing the requirements each and every time. Then came into picture alex stephen and thanks to him that he was acting as a professional and some what tried to help me. He fixed a date nov5th 2016 to say yes or no for the loan final decision. However, the manager deepak rao and his reportee raj vardhan did it again! The same story continued... Give me that document, give me this document, notarize it, self attest it,... Etc etc... And another 2 months gone... By this time i have already spent 8 months from the loan application date of may 2016! Also the courier charges (Twice) from abroad, notary charges here in dollars etc etc has costed me 600$... The time difference between canada and india also made it difficult to contact icici staffs.

Now nancy from insurance called for the insurance amount of 1.54 lakhs for this top-up loan (5 years tenure). I felt that was a hidden charge and i have to politely decline the insurance! (That time i never realized that this may be one of the causes for my loan refusal).

I must admit that this 9 months of my contact with these icici staffs is one of my worst miserable experience in my life! Yes i really mean. Such an unprofessional people not even knowing what they are doing, what is the procedure, what they need for loan approval, highly irresponsive irresponsible people... There was no basic courtesy to even greet a customer on phone... I was not very comfortable when i was speaking over phone because they way the icici staffs treat you..

As a nri i strongly believe after my 9 months of interaction with just these few icici staffs, whatever anti corruption movements happen in india without bribing (Its also called commission) things will not materialize even if you are eligible. Almost all my indian friends challenged me that i will not get this loan approval without resorting to unethical means and now they won and they are right. They proved me wrong but i will not give up.

I approached another bank in bangalore and you guys know what? I am getting my loan is approved soon... Now i am moving out of icici and i promise would never come back to icici. It was because of infosys we had to open our salary account with icici and unfortunately i had to stuck with you guys for last 16 years since 2001.

I am sure that icici bank losing one poor customer like me will have nothing to lose. I am one among the tens of thousands of icici customers so they just don't care.

After few weeks i applied to axis bank in bangalore and got the top-up loan approved by axis bank with ease without any effort.

Now icici bank mg road branch and koramangala branch owe me an answer to how come an existing icici customer of 16 years was ineligible and was refused the loan whereas a new bank has approved me the loan.

My intention is not to hurt anyone but just make you all aware what type of mental torture and restlessness few of you guys did to your nri customer.

Regards
Kathir.

Sir, I tried my jio recharge on 12.06 PM on 13 October 2017 from my jio apps and I chose to pay through UPI address([protected]@ybl) then they sent me a link, then I clicked on that link and my phonepe opened to pay and then I paid 399 to [protected]@icici .this amount deducted from my account but not activate my jio recharge. please only refund my money to my above UPI address [protected]@ybl or my SBI account [protected] because I did my recharge today. and do this as soon as possible.
please see the attached photo.

name- rajesh kumar
email- [protected]@gmail.com
UPI- [protected]@ybl
REFF. NO.[protected]
narration- UPI/[protected]/[protected]@icici

I got a call on 14th oct'17 (In true caller it showing icici credit card) that you have reward point in your credit card, we will redeem it into cash so no need to pay outstanding also that you have in your card. To do redeem she asked about cvv number as card number she has already & otp that she sent.
My question is how that kind of fraud people are getting all the information?? And another thing is in otp there is not mentioned any amount. I have lost rs. 7960. Who will be the responsible??
Now bank customer cares are saying we can't help you in this matter. Please guys be ware from such people. Don't believe them.

I really want my money back. Rs 7690 is not a small amount. Please give any suggestion if you have.

Hi sir,
I am in madhya pradesh my emi payment which was successfully paid emi on10th october 2017.. I do not understand why icici bank has deducted 350rs from my icici account on 17th october morning. This is unfair practice to deduct amount from customers account. It would be appreciable if you could look into the problem and refund my amount. Looking forward to hear from you. Please find the attached photo copy for reference.br...

This is to bring to your notice that an amount of rs 354 has been deducted from my account for my money service which i never ever opted. The transaction reference number is bil/[protected]/mm annual fee aug17-jul dated 17/10/2017. I, with my sane mind, never accepted or subscribed for such services. This is daytime robbery when i am on holiday with my family and not in a position to report the same to you over phone or any other mode of communication due to bank holidays. Your behaviour and forced charging is disgusting. I am a long term customer and patron of icici bank and referred and defended icici bank in any argument of trustworthiness of icici bank with my friends and relatives. However, today's act makes me put icici bank in the same lines of thieves, robbers and cheaters who sell their dignity for money. Shame on you icici bank. It would have been better if you begged me for some money. I have no problem donating 500 rupees for beggers like you.

Hi sir/madam

Am a icici bank customer. Yesterday 17-10-17 ecsrtnchg charged 800 rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you...

Dear team,

This morning, 18th october 2017 at 8:02 am, i received a sms alert from icici bank stating tranx of inr 10, 405.23 is made at banggood.com and while i was talking to icici customer care i received another sms at 8:09 am for usd 1.11 made at topaz hotel.

While on call with icici agent, i was advised to block the card and raise a dispute. The dispute number is sr[protected]. They informed me that i do not have to make the payment towards the dispute till this is solved. I was also informed that the fraudster might have hacked into the banks account and have got the credit card details.

Please help and advise.

Regards,
Binu mathew

I recharged another jio number from myjio app. For payment, i chose upi. Some [protected]@icici request for rs 399 was there on my phonepe. I paid them. My money got debited from bank account, but there is no recharge done.

I called jio customer care, they said there has been no recharge done on your number. There is no transaction detail.

Number: [protected]

Transaction id: ici113f8a2214b949acbebfdf7bf68d7a15

Phonepe primary vpa : [protected]@ybl

Reacharge date: oct 15th, 2017.

Kindly see to it and initiate my refund asap.

Myself arpan gayen and my saving account no is -[protected]. Due to some earlier days documents issue, my dob registered as[protected]. But it has to be corrected without the same self can't link addhar no with bank ac. Many times, self requested to phone banking office but they didn't do the same. Every time, they are asked to me to contact icici nearest branch. Due to my remote location transfer, it quite unable to do same.

Request to you, please change my date of birth[protected] instead of[protected]. All the proof supporting documents with me if require, self can mail to the concern.

Dear ICICI support,

I never subscribed My Money, but still money deducted from my account without any prior notice. Please revert back my money to my account.

17/10/2017 BIL/[protected]/MM Annual Fee AUG17-JUL Dr. 354.00

This is completely unacceptable and please refund my amount back.

I got a call from this number and said this call is from icici bank to redeem your points. They started saying that my card number and just asked to verify cvv after that i received an otp from icici bank message queue.

That girl over call insisted that we are not faking as this message is from icici bank and they deducted rs 6990 from my card they also said it will be refunded after 72 hours.

I got a message saying: 6, 990 transaction from yourattire.co.in

Question here is how do these people get our card info, mobile number?

Don't you guys have proper security for customers?

Please try to refund this and treat this on priority, even i will be lodging a complaint soon at consumer's forum.

Please let me know if more information is needed.
Mob - [protected]
Email - [protected]@gmail.com

Thanks,
Rakesh

I have been charged inr 732 as auto debit return fee. I have been charged in spite of have no outstanding. I have always cleared the total outstanding due before the due date or 3-4 days prior.
Have written to the customer care department also spoken to the customer care but no awail.
I did not expect such response from icici bank. I case the issue is not resolved i will have no option but to discontinue the card

Seaden lopes
[protected]