ICICI Bank Complaints & Reviews

I'd recharged my phone on 14th oct for 300rs, however i didn't receive the amount in my currency balance in my phone.. Bt amount of 300 was deducted from back account.. Wen i will u gt it refunded back? It's already 2nd working day..
It's really shame for icici application which is not working properly and it's causing inconvenience to ppl..
Wen can i gt back response?

I did an imps transaction with imps tnx ref[protected] for rs 12, 000/- on 16th october.

The money got debited from my account, however it did not get credited to the beneficiary's account and i got an sms saying "dear customer, imps txn ref[protected] for rs.12, 000.00 is timed out at beneficiary bank on 16-oct-2017 14:49:28. Txn status will be updated by bene bank in 3 working days"

Dear sir,

I am getting a calls from one of the recovery team his name is dinesh.
(Dinesh mobile no - [protected]) for credit card payment.

I requested many times to dinesh to provide credit card statement but he is not ready to provide and he is torturing me and calling to my family members.

I am ready to pay for credit card payment.

Please provide credit card statement for [protected].

Kindly assist.

Thanks,
Sanjeev,
M. No-[protected].
Mail id : chokkam. [protected]@gmail.com

Have done the transaction using payzapp to transfer 1400 rs got transferred in wrong account have tried to contact my branch they have said visit nearest bank branch to file the complaint have done the same but again the branch workers called me and saying this should be done through phone banking officer only again i connected the call with pbo and made conference call both the employees making questions with them self they pbo telling this not our procedure we dont know the forms details u just file the register complaint like that both of them arguing with them self. I need to recover my 1400 rs amount please help me.

I used to book irctc tickets thru icici online banking. But for the past four months i was unable to book irctc tickets. If i make payment thru netbanking
The following meg is coming."transaction is disabled for this user. Please contact bank for further details."if i go to your srirangam branch they are not
Response to this problem they are saying some irresponsible replies.
So you rectify this problem.
B. Rajkumar,
Srirangam.

I am requesting to active my credit card which is permanently blocked . I know it was my fault to clear the dues on time, I have faced some personal issues, next time on wards it would not happen .Please active my credit card [protected].

Dear icici team,
My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump? Request you to check and revert below transactions.

Even after writing multiple emails to [protected]@icici.com, i don't see any response.br...

On 16th october, 2017, at 2:30 am in the morning unauthorized transactions have been carried out from my icici bank savings account. The approximate amount of the fraud is 2600 inr.

No 3d pin or otp was used to carry out this transaction

I am looking forward to a refund of these transactions and would like to know how safe is it to use the bank services provided by icici bank.

Hello icici bank,

I have a concern when i was making an online transaction through a debit card. Unfortunately, i had entered the 3d secure pin continuously wrong for three times. So, acc to icici bank norm's my debit card was blocked of making further online transactions. I have tried contacting icici bank through customer care number's but was not having a reliable response. Please find my debit card number and help me out in unblocking the card. ([protected]).

I am deepak kumar mishra. 3 times dp chs deducted from my a/c[protected]/cust id:[protected].68 rs/15 rs/340.32 rupees has been deducted from my account dp charges on

I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number[protected]/cust id:[protected]

This protect plan is not stisfing so please deactivate my plan and don't dedect any amount from my card i informed already but they activated again please deactivate this protection plan to ny card i hope you will understand my problem please don't wast my money and don't create problem to me i am in sape please i don't want any protection to my card

Dear sir,
I have requested to withdraw the maturity amount of tax saving bond -1099-tsb, bond certificate no, 1068 & 1069. The bonds were purchased by my father let ram ashray vishwakarma, (Death certificate also enclosed with the application) but till date no responses are received from your side. Request to confirm the status of same or mail on [protected]@intaspharma.com or [protected]@gmail.com.

Thanks

Huge rant incoming, but i'm losing my mind and have absolutely no idea how to get icici bank to tell me anything more than 'under process'

I have been an icici bank account holder for as long as i can remember but events of the past week have made me doubt the banks in india and if they care about the consumer at all.

On 6th october, some guy in a location abroad goes to withdraw over 1.6 lacs from my account in 5 mins, while i am able to just block the card. Obviously, my atm card got skimmed and someone made these fraudulent transactions. I report it to the customer care at icici bank immediately and they ask me to submit a bunch of documents, which i send over email the next day and also submit personally at a bank.

Apart from the average wait time of 30 minutes to speak to an 'executive' who will have the standard answer of my request being under process, i received no communication from them regarding my request. Today, on a bank holiday, i get an email from them saying my documents were never submitted when i have confirmation from the branch and email address i sent it to. They ask me to speak to customer care executive, who i can't speak to because i don't have my card which is obviously blocked.

I kept tweeting to their @icicibank_cares address until they responded when i asked them how to get a credit card and not when i was asking them about my case

My case is still pending and i have been robbed of my money due to the lax security practices at icici bank on top of which they don't provide any sort of resolution to their customer. It's really frustrating as a consumer who 'believed' banks will always have your money, it's not true. These banks don't have their security in place

For customer experience, i give this bank a 0. There's nothing good about being an icici bank customer. You are better off being an hdfc, axis or any other bank's customer. I have no idea if the bank will refund this money but such experiences just shake your faith in the whole 'system'. There's no point of keeping money in banks when its so easy for anybody to just hack you and withdraw it. After paying 200 rupees fees for cards, insurances etc, it's just disappointing.

Any help or advice from randians is appreciated

Edit: for anyone affected by such a case, see here https://www.rbi.org.in/scripts/NotificationUser.aspx?Id=11040&Mode=0

Limited liability of a customer (A) zero liability of a customer 6. A customer’s entitlement to zero liability shall arise where the unauthorised transaction occurs in the following events: contributory fraud/ negligence/ deficiency on the part of the bank (Irrespective of whether or not the transaction is reported by the customer). Third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.

If you are in this scenario, you are entitled to a full refund. It's where my request lies to but the bank won't respect it

Edit: burden of proof 12. The burden of proving customer liability in case o[censored]nauthorised electronic banking transactions shall lie on the bank.

2 weeks before my user id is disabled, i'm already called TO customercare and try through internet many times and also i will meet your peelamedu branch/coimbatore also.there is no response from your side.
please activate my user id as soon as possible.please send proper cutomercare Number for coimbatore city, Tamilnadu also.if you did't solve this problem, cancelle my net banking, i will use another bank account.

thank you

Sir, i make a payment to nios through icici payment gateway rs. 4500 on 25.09.2017 and again rs 4500 on 26.09.2017. But the transaction was failed due to network error. Both of times amount deducted from my account but the the amount was not credited on nios.

On last date i successfully make this payments again to confirm admission. Till bow i did not get the refund of my previous transactions (2 times).

I made this payments through sbi internet banking and i contact to sbi for this issue and they says "as confirmed with merchant, transaction igacbxdfu4 has been successful and settled. For more details kindly contact your merchant."

My two failed transaction id are:

Transaction id 1: [protected]igacbupby5

Transaction id 2: [protected]igacbxdfu4

Both are failed please look into this matter and give reply as soon as possible.

I also attached screenshot of the sbi internet banking statement.

Thank you

Till now i haven't used my card on a single day and still i am getting bills. I have called customer care service so many times to cancel my card but nobody responds or either call is disconnected in between. Nobody responds regarding this in branches also. Highly condemned behaviour.
I immediately want my credit card to be closed and no charges should be imposed on me.
Credit card number - [protected]

On[protected] at 4.36 am i got 2 messages stating that my credit card was used for two transactions each of cny 600.00 at www.steampowere. but i didnt use my card at all and debits were done without my consent. I didnt receive any otp alert. Witout any authorization the trasactions took place and my account was debited. The transactions were done in foreign currency and i'm in india.

Kindly arrange for reversal of the trasanctions and block my card immediately.

Sir/madam,

I tried to recharge my jio phone number via the bhim app ([protected]@upi) through [protected]@icici upi on 13th october 2017, 1:19 am.

The money was deducted from my bank account, however, it hasn't reached jio. I contacted the jio customer care and they confirmed that they haven't received the money.

Please refund the money back to my account. Else, i'll have to lodge a formal complaint to the consumer court.

Nilanjan mishar,
[protected]@gmail.com
[protected]@upi
[protected]

I had cancelled an order from mcdonalds on 12th september 2017 of amount 292. Its been a month after cancellation and upon questioning the mcdonald’s i was told that their side of work for refund was already done on their side on 18th september and please contact your bank in an email response.
I was given bank arn:[protected]
Account number :[protected]

Hi all,

My name is mahendra singh dhami, i had a saving account in icici bank, account no.[protected] khatima branch, udham singh nagar, uttrakhand. I joined a company in noida and provided all the required documents to icici bank agent in company to get converted my saving account in salary account.

But even after 6 months they did' t converted my account and keep deduct mab charges regularly+ gst.

I am not expected this kind of service from icici bank and regret to have account with icici bank.