ICICI Bank Complaints & Reviews

Sir/madam,

I tried to recharge my jio phone number via the bhim app ([protected]@upi) through [protected]@icici upi on 13th october 2017, 1:19 am.

The money was deducted from my bank account, however, it hasn't reached jio. I contacted the jio customer care and they confirmed that they haven't received the money.

Please refund the money back to my account. Else, i'll have to lodge a formal complaint to the consumer court.

Nilanjan mishar,
[protected]@gmail.com
[protected]@upi
[protected]

I had cancelled an order from mcdonalds on 12th september 2017 of amount 292. Its been a month after cancellation and upon questioning the mcdonald’s i was told that their side of work for refund was already done on their side on 18th september and please contact your bank in an email response.
I was given bank arn:[protected]
Account number :[protected]

Hi all,

My name is mahendra singh dhami, i had a saving account in icici bank, account no.[protected] khatima branch, udham singh nagar, uttrakhand. I joined a company in noida and provided all the required documents to icici bank agent in company to get converted my saving account in salary account.

But even after 6 months they did' t converted my account and keep deduct mab charges regularly+ gst.

I am not expected this kind of service from icici bank and regret to have account with icici bank.

Sir
Maine aj jio app k through mere number:-[protected] pr 399 ka recharge kiya jo [protected]@icici payment request meri upi i'd pr ayi upi s payment successful show kr rha but mera jio recharge nhi hua, transaction id:-p171013105120556659465
So please mera money refund kiya jay. Mere complain kl jaldi jaldi forward kre, bahut urjent h so, kitn din m y money refund hoga.

Respected sir/madam,

I would like to bring to your notice that, mr. Suryavanshi who is stating that he is an employee in your re-known icici bank has been harassing me, my family members (As well as to the people who are not related to matter) to recover a loan which was taken by my father mr. Ashok thakkar 12 years back.
Following points are parts of my concerned :

1:- it is a barred loan, then too your employee have harassed by calling several people continuously.
2:- legally you can always reach out to the guarantor or witness but they don't have rights to contact people who are not even aware about the matter.
3:- i fail to understand that how did they managed to find contact details and address of the people without their consent.

I have also filed an nc against the recovery guys named, have attached the same as well:
Sunil suryawanshi

Following are the people who are not at all related to the transaction & still got abusive calls :

1. My wife ms. Kinjal thakkar
2. My inlaws
3. My society neighbours
4. My sister's family
5. They acted as courier guy and called 2 of my cousin's office

Following are the numbers by which they keep on calling :

[protected]
[protected]
[protected]
[protected]
[protected]

I'm afraid that if this behavior continues then we might get forced to take a legal action against the bank.

My mother is over depressed due to this harrasment & god-forbid if something happens to anyone from my family, then icici will be held responsible

Hello,

My it refund is credited to wrong account number.

Ifsc code : icic0000047
Account no : [protected]
Settlement date :16/08/2017

Already escalated to [protected]@sbi.co.in they have written an email to [protected]@icicibank.com & [protected]@icicibank.com. But no response even after even after 13+ days. Expected better server from icici bank. Highly dissapointed!

Kindly process and credit to correct account

Regards,
Akshata

I made an imps funds transfer from my icici bank account to sbi loan account.
The money was immediately deducted from my icici bank account but i received the message that transaction failed due to time out at sbi's end.
And i am asked to wait for t + 2 days to get the transaction issue resolved.
I tried calling icici bank customer care but they were not helpful and asked me to wait for t+2 days.
This is really pathetic. I have a commitment to make the funds transfer today itself. If a imps transaction is not successful for whatsoever reason the money should be credited back to my icici account immediately.
Why is icici bank causing inconvenience to customers like me by asking to wait for t+2 days.. Rbi should seriously look into such matters and fine such arrogant banks heavily.
This is causing lot of stress to me and i m sure there would be thousands of customers like me who are feeling the same.
I hope something positive will come out of this

Dear sir,
My name is rajiv mehrotra from hazaribag, jharkhand and have a savings a/c no.[protected] with linked credit card.
On 11th of october i booked a ticket from bangalore to ranchi in go air flight no g8-272 and pnr no. E995mq fromyatra.com with my credit card for rs 4647/-. But for the same ticket deduction has been made twice. My credit card statement shows the same.
I contacted yatra.com on this issue but they have checked repeatedly and said that they have received payment only once against which the ticket was issued. They said the payment may be in gateway and would be reverted to you shortly.
I request you to kindly check and revert the excess of rs 4647/- at the earliest.
I even called your customer care but did not get satisfactory answer.
Thanking you.
Rajiv mehrotra
[protected]@gmail.com

My name is Shyamji Goswami.

I have an account in ICICI Bank.

Account number :[protected]
IFSC : ICIC0000024
Registered mobile : [protected]

I am unable to use iMobile application.

Reason : When I go through the 2 step verification, I receive the activation key but I cannot use it as the application shows some other account number details.

Application shows the account number[protected] and shows the name of Manish Kumar.

I contacted bank and got to know that the same mobile number [protected] which is my number is registered with the account number[protected].

I request you to please do the needful and get back to me ASAP.

Request you to please remove my number from that bank account which doesn't belong to me.

Regards,

Shyamji Goswami
[protected]

Dear sir/mam,

Please help me out. I purchased new vivo y69 phone on 9th of october worth 14990... I want it to convert the amount to emi but i am unable to convert in my credit card option. Even i tried emi on call but i did not got any call from your side. I am already tensed from last three days. I do not know why these icici peoples are not responding, even i tried through phone banking but i am not able to do so please...

Payment deducted & your website shows payment fail

Sir these are detail & i also attach my pnb credit card detail screenshot
Please check & refund my money as soon as possible

Merchant name : secretary nati inst open schooling nios
Total bill amount : - 4545/-
Date : 30/09/17
Timing : 19:48:29
Description : eazypay icici bank ltd mumbai in
..
I also send 2 mails to [protected]@icicibank.com but there was no response.
I also call to my pnb credit card customer care but they ask me that payment was debited successfully & transferred to eazypay's account so now u can contact to eazypay.
Kindly solve my issue and refund my money as soon as possible

Banking with icici bank has really become a pain for me these days.
One: un-informed one assist plan activation
I have received sms from icici bank that rs-1899/- deducted from account to one assist plan without my permission for second time.. I have raised a complaint through the icici bank customer number on two occasions (Which are again a rip-off as it makes you phone bill minimum of rs 50/- because of their really long queues) and told them that we are not at all interested in this services and this kind of charging to account without any consent/agreement. I really demanded refund of money for phone calls i made to them.
Two: linking up your adhaar card a pain
I am not able to link my adhaar card to my account. Whenever i try to do it i get a message saying name/date of birth mismatched. So visited icici madanapalle branch (Home branch) with an inquiry regarding what to do about it. Was told that my surname was not return in full and was only one letter "s" (The bank person who created my account didn't even have some common sense to write my full name as in the application/passport proof provided) and got a dissatisfying reply, that it is not possible to correct an account holder name and options only being;
1. That needs to bring name change affidavit/copies of newspaper publications/pan card/voter id and aadhaar card. (With new name on it)/change of name change gazette notification
2. I need to close down my account and start a new one with correct name.
3. Get name changed on adhaar card (Suggested by local bank staff)
For option 1: it’s really a hectic process because we all know how much time and money would be wasted in government approvals and
For option 2: i would not like to close this down as its associated with my 10 years of banking history.
For option 3: really a bad suggestion as my full name is same in all the documents and how will i make it just one letter and i have to sort this out asap before the deadline of jan 1, 2018.
I understand if it was a name change. But it’s just a small correction and there should be some procedure to sort these things out.

Please click on this click to see my complain https://www.consumercomplaints.in/icici-bank-icici-bank-paypal-website-unauthori...⇄

Date o[censored]nauthorized transaction[protected]

Victim:-

Name:- umang sharma
Mobile number :- [protected]
Account number:[protected]
Customer id:[protected]

Paypal id:- umang. [protected]@gmail.com

I just recently attached my debit card to paypal and after few hours of attaching it there was a transaction made first of 1 dollar usd and another 55 usd. I didn't authorized these transaction. Paypal doesn't seem to be helping out or return my money so i need you to either contact them or give me my money back.

Usd 1
Usd 55

Before the paypal transaction there were several other unauthorized transactions as well of amount :-

Inr 50
Inr 190
Inr 320

These were all done on the same day before that 1usd transaction from paypal. I do not know who did this but i want my money back and i need that back fast. This is a very humble request. Please check the attached images, i have requested paypal to refund but they are not responding and i don't even know if they will return they are not an indian company and i am an indian i don't have trust on paypal but icici bank is an indian company and i trust you people that you will be able to get my money back to me.

I had opened sb a/c with erstwhile bor, nehru road, sikar on 05.01.2006 where i was doing satisfactory transactions. Thereafter, the bank was merged with your bank but there was no communication from regarding increase of minimum a/c balance from rs.1000/- to rs.10000/-. On completion of pass book, i observed that total amount of rs.3374.48 is debited in my sb a/c on 10 different dates during 09.03.2016 to 15.11.2016 being minimum balance charges, however nothing was communicated to me regarding keeping minimum balance of rs.10000/-. As soon as i came to know, i had deposited rs.150000/- on 13.11.2016 & now credit balance in a/c is more than rs.2/- lacs.

On noticing the debit of charges, i contacted branch manager of your nehru road branch, sikar & requested him for the reversal of entries but he refused & advised to contact customer care.in turn, i contacted customer care & requested for reversal amount of rs.3374.48. They accepted my request & reversed rs.1603/- only (Rs.400.75 each on 4 occassions during 20.05.17 to 20.06.17). Now i request you to kindly arrange to reverse remaining amount of rs.1771.48 (3374.48-1603) in my sb a/c no.[protected]Customer id hn0349553) immediately & oblige.

In case you are helpless in this regard, pl inform me accordingly so that i may shift my sb a/c to some other govt bank. I have also closed my demat a/c. Thanks & regards. Neeraj mehta

Customer details :-
A/c name – sangeeta bapna
A/c no. –[protected]
A/c type – saving
Customer id –[protected]
Bank name – icici bank

Recurring deposits :-
Deposit no. –[protected]
Open date[protected]
Dep. Amount – 2000/-
Roi % - 7.50
Period - 15 months
Maturity amount – 31535
Maturity date – 22/09/2017
Mode of payment – auto debit on or about at 22 of every month from saving account stated above.
Issue

1. 14 auto debits were successfully done every month from 06-2016 till 07-2017. But the last auto debit of august i. E. 08-2017 was not done from the banks side. (Saving account was having sufficient balance)

2. I came to know about this in september through the e statement that the last payment of rd is not been debited yet. So i called customer care to conform this, there i got the reply that sir u contact your nearest branch, i visited my nearest branch that is gnps branch, udaipur on 12/09/2017 were the employee of the bank told me to deposit the cash rs. 2000 in the rd account. And i did the same.

3. On 22/09/2017 my rd’s maturity date when the maturity amount was not credited to my saving account, again i called customer care where she told me that my maturity date is 12/10/2017and she don’t know the reason for the shift in the maturity date and told contact your nearest branch, i visited my nearest branch that is gnps branch, udaipur on 25/09/2017 were i had discussion with the bank employee and they admitted that it was an technical error due to which auto debit was not made in august, and cash was deposited on 12/09/2017 due to which maturity date sifted to 12/10/2017.

4. They realized there mistake and told that they can compensate me to loss of interest by reverting the charges of debit card which are being deducted from my account. And they made the reversal of amount being charged 172.50+171.75 = 344.25/- total on[protected] for letting me wait till maturity on 12/10/2017 with the maturity amount of rs. 31535/-

5. Now on[protected] my saving account was credited with rs. 31511/- instead of rs. 31535/-. A deduction of rs. 24 was made without any clarification. The bank employees also don’t know the reason for this deduction nor does my statement have any entry for this deduction.

Points to be noted:-
1. To compensate their mistake they have reverted me my 2 years debit card charges, is it legal to revert these charges. As they are correctly debited as per the rules.

2. No information regarding the deduction of rs. 24/-.

Hi, i have a credit card and cpp plan has been activated for the card. I have been calling the cpp customer care team[protected] /[protected] to cancel this plan for last 10 days from my registered mobile number and i am giving all the details to them but they are saying my address is not matching from their records although i have tried all my possible addresses. Also i have mentioned them my banking profile address to them but they are refusing my request and saying i am not a verified customer. I don't know what address they have put in that column. It's really troublesome for me. This incident has a negative impact on me for cpp plan as well as for using credit card in near future. I have also planned to cancel my credit card. I am also calling icici helpline and this number is also not reachable. As of now i did not get any solution for this problem. Please help me.

I was trying to transfer my amount through neft.. I tried 3 times and its locked now.. I cross chked every time and grid value was totally right but still its locked. May i know the reason why. Right now i m out of country and i need to transfer amount right now i cant wait.. Your servies are really pathetic.. I hve never faced such situation with any other back.. Activate it right now otherwise cllose my bank account now.. My account no[protected]

Dear sir...

My requirements are:
1. Reactivate my account as requested in the attached form
2. Update my contact details as per the address provided in the salary account six months bank statement attached.
3. Update my mobile number for otp as per the contact update form attached.
References:
1. Service requests numbers: sr[protected], sr[protected], sr[protected], sr[protected]

2. Registered complaints through grievances cell in icici nri website – level 1 & 2 – neither acknowledged nor responded.

3. Chain of emails sent to [protected]@icicibanck.com and customer care phone call recording messages can be archived.

4. Attached documents: (12 files)
A) request letter
B) passport and qatar permit – id (2 files)
C) contact update form
D) activate dormant account request form
E) company id and company contact (2 files)
F) address proof – qatar local - doha bank six months bank statement and current statement of salary accounts, credit card latest statement with present address (3 files)
G) all the dhl tracking records. (2 files)

My below latest email to level-2 icici grievance and complaints registration can give a brief picture on my issue:

It is very sad and pain on seeing the ugly behaviors of icici customer care representative and the supervisors. Yesterday and for the past one month whenever i talked to them i received promises which were not kept. Recording of my conversations are well evident to proof all the ugly behaviors icici. Even my complaints registered in grievances page of icici website also neither acknowledged nor addressed until now.

Meantime i'm really surprised on listening that my problem not resolved due to my bank statements of 3 months not submitted.

First i clarified many times by phone and as advised in earlier email i additionally submit the requested bank statement for address proof. Neither there is advise to have 3 months statement nor i see amy requirements for 3 months statement to update my contact details.

Almost five service requests registered with 10 documents submitted... One month tracking on regular basis with irresponsible customer care team... Even on 10th oct 2017 around 10 to 10.30 pm 3 times kept hold on phone by rep finally failed to get supervisor online... Promised to call back... I too booked call back... All on vain. With this icici deaf and dumb customer service....

I need immediate interference from management on my requests..

Finally... Until now neither my issues resolved nor responded...

Thx
Regards,
Kanagaraj

Dear sir/madam,

I am an account holder of icici bank. When i checked my balance through net banking i saw a charge of rupees of rs. 584/- in the name of smab chgs aug2017+stax105.12 date 09/10/2017 is deducted from my account.

My account no is[protected]
Mobile no.- protected
Email id - [protected]@gmail.com
A/c holder name - rousan ali

Pls refund my money immediately where no fault from us.

Unauthorised transactions hale ended from above mention debit card on 28.09.21017 at 3.00 am to 3.30 am .Already completed SR NO[protected] amount transferred to, VODAFONE 5000, INDUS IT 50000, RELOAD ON 2000, BHARTI AIRTELL 4000.
ICICIBANK ACCOUNT NO [protected].
OPT WAS NOT SENT AT TIME OF TRANSACTIONS

ARJAN MENGHRAJ PAHILWANI