ICICI Bank Complaints & Reviews

I talked to your customer care executive on oct 10th at 1320hrs. Your executive could not provide me with relevant data and on asking him to transfer call to a senior executive he refused. I asked him to provide his employee id he gave me one, i asked him again to verify and he gave another i'd.

Is this the kind of customer service you provide.

Now regarding my complaint.
I have a salary account and in that the debit card i received had zero charges on withdrawal even after 5 transactions from other bank atm. I upgraded my debit card to expressions and the bank employee and one of the customer executive told me that my services will not be altered after the upgrade which is not the case. Last month i made more than 5 transactions from other bank atm and i have been charged rs.23.

I would like to know why my services have been removed, and if this was supposed to happen why was i provided with wrong information from your side.

Regards

Applied for credit card on 23.08.2017 but till date didn't receive the same neither any status confirmation nor any decline mail/call. Tried to contact your employee who actually send his representative to my office for collection of application form and other related documents she didn't now respond to my grievance. What kind of service such bank is providing is totally disgusting that they didn't even bother to mail the customer for the status of his application.
Moreover i also send messages to "5676766' (As mentioned in acknowledgement slip) to know my application status now all in vain as no response from that side too.
Waiting for your early reply regarding the cited subject.

Thanks.
Bilal bhat

Please help because this money is stuck somewhere in between icici bank and dtdc.
This is a very weak situation for me due to this financial crisis.
Dear sir / madam
Please update the status, (Sr[protected], dt.14/07/2017, a/c[protected]
Please help because this money is stuck somewhere in between icici bank and dtdc.
This is a very weak situation for me due to this financial crisis.

Credit card no: [protected].
Dear sir,
Sub: penalty for late payment
I have deposited two cheques to your ramamurthy nagar branch (No. 342103 dt. 4.8.2017 for rs.6560 and 342104 for rs.1075 aug & september 2017) towards payment of icici credit card no. [protected]. Both the cheques have been deposited within the due date i. E before 10th.
But in the statement it is indicated that the cheques have been cleared on[protected] and[protected].
It is surprise to note that you have imposed late payment fee when the problem is not because of me.
Since both the cheques have been deposited on time i. E before the due date, late payment fee may be reimbursed at the earliest or reversal entry may be reflected in the statement.
Now again this month also same thing happened. When i have not made any transaction this month only penalty is asked,
I am using this card for many years i never faced such problem. Now this problem is due to depositing the cheque in the new branch which i will avoid in future.
Pl address this issue. Request to reimburse the penalty amount. Till i get a response i will not be in a position to pay this month penalty amount.

With regards,

K. Alagesan

Dear Team,

I am using the Icici credit card last one year and now i have some financial problem to pay the amount on regular basis due to my job change. so i hereby request you to convert the balance amount (Rs71011.55/-) into 24 month emi. its easy to pay the bill on monthly basis.
otherwise its difficult to pay the monthly amount.i request you to please do the needful.

Rupesh R
Credit card number: [protected]

Sir, am trying to take account in icici bank since 5days on words, but the person in my near by branch always saying to me come tomorrow and he don't even know how to treat a customer, so, please warn him...

Address :lovely professional university, phagwara, punjab
His name is gurvinder i his his number also but i don't want to mention it, because it is not a good way

I had done 1.5 lakh sale on 2oct 2017 which was voided immediately, it is not funded back to my account... It's been more than a week. When will I get my money back... Such a slow service... Highly disappointing.. it is not a small amount to sit back cool and Wait for the bank to take its own sweet time.

Ack no 000A4aCW9VEKCDKF

It some times feels like icici bank is operated by our politicians. Like every sarkari company, they dont want to work at all. Every time is tea time, even their automated websites and computer work the same way, every time i try to do trasanction, 9 out of 10 times icici website forgets to send the otp, or it locked the grid system, or block the login. And later i[censored] want to enable that # maha fuddu system of them by calling them, you have to go through a hell of verifications, even verification system of them has an artificial intelligence, so it learned from the bosses that how to not to make the trasactions happen. Icici is maha fuddu bank of all. They deducted at least 150000 inr in a year and reason they are giving me tht its due to because their employees have not got the documents which i hand over to the manager of the branch.in one year they change the staff and the manger 4 times. Every time new manager want to listen the full story and assures me tht he will help me out. But soon in a matter of few day i see he is transferred to another place. Sometimes i really get tht much frustrated that if i had an army tank that time i blow them out.

I am an icici customer for the last 10 plus years and i moved to the finland about 7 months ago, i cannot access my online banking or pay my credit card because i cannot pay without the otp number, my india mobile number is updated in icici and no longer exists. I need to update my finland mobile number, but i cannot do this online and talking to customer care has not helped at all. Its depressing to see that customers at international locations were not thought of when implementing otp. Please somebody help me to get my finland phone number updated or suggest a way to go about getting it updated.

Appreciate any help. Thanks.

Dear team,

Few months ago someone called me for icici credit card, they offered me for free of cost credit card without any charges hence i applied for the credit card, however i have received credit card and not the security pin, i have not used this credit card and i had started to receive text from icici that my outstanding amount is rs. 5000?-, i am worried without receiving credit card pin how the statement generated rs.5000/-, are icici bank doing fraud with customers to earn money?, how this is possible without using credit card statement is generating rs.5000/-, please take this matter on top priority as it is directly impacting on my cibil score.

Credit card number: [protected]

Please block and discontinue credit card as i don't used it and secure pin is not delivered to me.

Thank you,
Nilesh phadtare

Hello icici,
This is venkat from ravarki engineering and trading visakhapatnam, we are having current accounts in seethamadhara branch. For some query i went to seethamadara branch today at nearly 12.00pm i enquired for manager (Madhav).. He is out of bank.. So i approached deputy manager (Vasanth)... He said that i don't about it come around 2.30pm madhav ll b here.. So that i informed the same to my management... As they are out of country.. They are trying reach manager madhav from 4 days.. He is not responding.. They want to talk to any of the both manager or bank manager... So i asked vasanth to talk to my md... He denied and went inside... So i waited for bhanu... After few minutes vasanth came outside... I called my md and gave to vasanth... He spoke very soft and gently to him... After that he started shouting on me... How told you to wait here... This is offense to stay more than 5 mins in bank... You are not my customer.. So y i have to give respect to you.. And so many words he had loosen from his tongue
.. So i don't know how he is surviving as bank manager by having like this rude behaviour... I am not at all going to leave this matter.. I want to make a complaint on this.. So please take necessary action against him

Thank you
M. Venkata reddy
[protected]@gmail.com
[protected]

Dear sir,
While transacting today i found that i was charged with two different amount 2002.95 and 1600.95 on oct 3 but while back tracing it was evident for me that i did not initiated those transaction. Neither i have taken any kind of extra service for which i will be charged with any amout. So i was charged by icici bank without any information
Kindly help me in same.

Me and my wife have a joint account (Ending with xxxxx6629) with icici bank (No.5, 80 feet road, 7th block, koramangala, bengaluru, karnataka 560095). This account has been opened for recurring deposit and sold to us mentioning that it is a zero balance account.

On 1st october 2017, i have deposited some amount of money but within seconds rs.26000 has been deducted from the account mentioning various mab charges + gst starting from september 2012. Further i had a discussion with icici customer care, they mentioned that i have not maintained minimum balance hence they have deducted the charges. After the discussion they told that they will reverse me 3 latest charges and they have authority to do only 3 and i need to contact home branch for the further reversal. When i visited home branch, they asked me to maintain the balance for 6 months to consider any reversal.

As per the rbi guidelines (Rbi/2014-15/308 dbr. Dir. Bc. No.47/13.03.00/2014-15, ref no. Dbod. Dir. Bc. 53/13.10.00/2002-03) and the terms and conditions mentioned in icici website (Attached the screen shot of the policies) states that
"with effect from april 1, 2015:in the event of non-maintenance of minimum mab, the bank will notify the customer by sms/e-mail/ letter etc. That in the event of the minimum balance not being restored in the account in the subsequent month, non-maintenance of mab charges will be applicable.
In case the customer has not maintained mab for any consecutive month, non-maintenance of mab charges shall be applicable for all consecutive months. The bank will notify the customer in the initial month only in case of non-maintenance of mab in consecutive months. It will be the responsibility of the customer to have a valid e-mail id, mobile number and address updated with the bank at all times, failing which, customer may not receive the notification (S)."

So below are the two ways bank need to inform me about the non-maintenance of minimum balance before deducting any mab charges.

1. The bank will notify the customer by sms/e-mail/ letter etc. If minimum balance not being restored in the account.
2. The bank will notify the customer in the initial month in case of non-maintenance of mab

Icici bank failed two do the both options till 30th september 2017 and deducted me a lump sum amount within a day. During the discussion with the branch manager, i came to know that they failed to follow any rules and they are not able to provide any valid justifications/evidences on the deduction of the charges. The bank is violating the rbi guidelines and the terms and conditions mentioned in icici website and exploiting the customers.

Dear sir,
I am bharat zende
I have received icici bank one coral credit card, no.[protected] payback a/c no.[protected] but my mobile number was wrongly link by bank no.[protected]. My actual mobile no. Is [protected] so please register my actual mobile no.[protected]. Because i have no transaction made for card. And so i have no receive pin.

Hi,
I have an icici credit card: [protected] and have paid a total outstanding of 25994/- on 3rd october 2017.
The information is not updated in cibil which is further hampering my cibil score and i am unable to apply for any kind of loans due to this.
I even asked and registered a complaint on their website and still no reply.

@ICICI Please provide a no-dues certificate if the cibil update would take time.

Sir, i purchased on ebay product but in payment process vpa options chosen my already i'd on vpa this option is selected then received text message about vpa product amount and receive link about payment of [protected]@icici then complete process is done amount is debited but ebay order not complete process so kindly receive my 350rs as soon as possible.. My vpa is [protected]@ybl debit from [protected]@icici

Dear sir,

Day yesterday (06.10.2017) at 4.16 pm my account 3 transaction rs.22848/- deputed (With out my knowledge) in my salary saving account massage received that time i am working company with my hand atm card then immediate customer complaint registered our bank rs no.[protected] on 06.10.2017 at 4.40 pm that time customer care told booked 7 days cash refunded your account and id proof submit your nearest branch bank so i am submitted id proof sriperumbudur branch, but today told not possible refund.

So kindly solve the issue and send me your e mail confirmation report for this complaint action.

That cash only my salary current family run please understand my position.

Account name: k. V. Poovarasan.

Account number :[protected],

Dear sir,

Find out the attachment statement for reference.

Thanks & regards,

K. V. Poovarasan,
Engineer maintenance,
Motherson automotive india ltd,
Walajabad.
Sriperumbudur taluk,
Kancheepuram-631605, tamilnadu, india.
E. Mail:poo. [protected]@gmail.com, [protected]@yahoo.co.in,
Cell:[protected], [protected]

My credit card number is [protected]

On 6th october 2017, i received an sms from ad - icicib that the refund amount of inr 10764.91 is credited back to your credit card from amazon sellers services. The balance in the credit before the amount to be credited was 1, 13, 429.82 instead of 1, 24, 194.73, that what my balance should be on the credit card.

But today morning recharged my mobile with inr 549 and found the balance to be 1, 12, 880.82. I thought it will be credited but later today 7 october 2017 in afternoon received sms citing that inr 10764.91 has been converted into emi on 6th october 2017. I was shocked as the credit card statement is generated on 8th of every month.

Secondly, i called up the call center he tells me to wait for two days. After two days my credit statement will be generated. Please credit the amount and bring the balance beyond 1, 22, 000 out of 1, 28, 00 credit. That's what i understand the meaning of credit.

Refunded not credited back to the credit card but instead emi is levied and on the other hand, another credit card is on the way and even there share the pin of it before the credit card is delivered.

To day i visited icici tilaknagar chembur mumbai branch for change of address with the following document bank passbook. Postpaid mobile latest bill. Which are approved by govt of india. The concerned person told to manager in turn replied the proofs submitted are not acceptable and i can tell my son who is working in bkc treasury branch to raise a complaint. I never referred my son for this matter. They have some prejudice which my son clarified earlier in this matter. Really i know icici service is worst. For my son's sake having account. The mode of reply is harsh by the manager make me to quit the bank. The same person replied one customer previous to me dont disturb. This matter will be raised to ombudsman and the details if the id proof will be referred to finance department. Fir clarification

Sir, i made online payment under nios deled on the last date of admission at 11.26 but payment failed and money debited rs 4545.1 on pos [protected] at eazypay icici bank ltd txn #926450 but not refund. Please kindly refund my money

A/c holder:steve azyu
A/c no :[protected]
Bank name :sbi
Email id :steve. [protected]@gmail.com
Mobile no :[protected]