ICICI Bank Complaints & Reviews

I have been an icici privileged banking customer for the past 11 years and have had the worst experience with them.
I have been trying to get my usa number updated. I couriered the documents to the hyderabad office for the second time ($140 in all). I received an update that my documents were received and the request would be completed in 1 business day. It has been 10 days and the number is still not updated.

The customer care staff is inefficient, uninformed and really rude. I have never seen such a horrendous service anywhere.

At this point if the number is not changed then i would have to close my account and open in some other bank. I am done with their customer care harassment. Ridiculous experience.

Ear sir,
I would like to bring to your kind attention that i registered for the diploma in elementary education programme for untrained teachers and made a payment of rs. 4545.00 through sbi debit card on 12 sept 2017, i have waited for more than 48 hrs for the update of the payment status but the status remains as 'payment not made'.
The said amount has been deducted from my account, so i kindly request you to look into the matter.

Applicant details :

Reference no. - d[protected]
School udise no. - [protected]
Name of the applicant - sudha kumari

Transaction id - txn# 671628

On p0s [protected] at eazypay icici bank ltd

Please note the following details of my complaint under no sr[protected].

Details,

I had a transaction with flipcart on 7th sep 2017 for an amount of rs 10, 999/-
Transaction details are iin/i-debit/flipkart /[protected]
Immediately i found that the amount is debited from my account but not credited in flipcart.
Called your customer care and lodged a complaint on same day
Phone banking officer assured me that this will be resolved within 7 working days. I. E. Amount will be credited back to my account at the closing hours of 16th sep 2017
Till now the amount is not credited!

On contacting your customer care they are asking for another 7 days to 50 days time.

Icici bank cant be so unreasonable with me and holding rs 10, 999/- without any fault from myside for such a long period.

Please resolve the issue and credit the amount back to my account immediately. Also please note, if this cant be done, please revert back with reference complaint number. This would help me for further actions.

I visited the icici bank kharghar branch the third time for availing locker facility. I have a titanium account. This time the bank staff was quiet open in suggesting the an investment with icici would prove helpful in availing one. Ranging from 2 lac for small locker, 5 lac for medium and 8 lac for big. First it started with non availability, then a wait list. When i promised for 2 lac investment, i was told to come the next day morning. Even though rbi has clearly mentioned that is an incorrect practice the back continues to flaunt the rule brazenly.

I have purchased two (2) icici bond named money multiplier bond-0199-mmb-two (Option ii) on 03.03.1999 [deemed date of allotment] with issue price 4, 700=00 with face value 50.
Its redumption date is 03.03.2017.
I have sent various emails and also send original documents but got no reply.
— first —
Bondholder no. 5185-740
Certificate no. 14720
Names of bondholders : tanu garg, anita garg, naresh bansal
No. Of bonds : one
Distinctive no. :[protected]
— second —
Bondholder no. 5185-734
Certificate no. 14716
Names of bondholders : kanika garg, naresh bansal, anita garg
No. Of bonds : one
Distinctive no. :[protected]

Please reply asap.

Thanks & regards,
Virender kumar
Mob : [protected]

Unexpected charges debited on monthly basis! Can you expect banking with such bank? Without any intimation bank deducted money for less balance. I was going to make a huge start up, and preferred to use icici for transactions, but now i will cancel my account.

Mabchgs-jul17 - 340.27
Mabchgs-aug17 - 350.68.

I regret too much to be a part of such bank. And literally it is very difficult to speak grievances to customer care as they will put on things like it is the policy of icici bank and so on. But there is no good solution.

Dear sir / madam,

This is in regards to online fund transfer through payzapp mistakenly transferred into unknown account icici a/c. No.[protected]@icic0002215 instead of account no.[protected]@icic0002215

Request you to please revers the transaction to icici a/c no.[protected]@icic0002215

Transaction id:[protected]qp98n (
Dated: 10/sep/2017, 03:38pm

Personal details:
Login id: [protected]
Name: gunupuru bharathi

Thanks & regards,
Chakradhar
[protected]

I have submitted a cheque to sbi branch a monthly back of amount 11.8k however i was under impression that they have already debited it but on last saturday (16th sep 2017) i directly received a sms stating my cheque has returned to due to insufficient funds and when i checked my account they have debit rs 413 from account as charges against insufficient funds. I also had conversation with representative in the nearest bank and they are also...

Hi all, i am having my salary accout in icici bank. But few days back 115 rs/- (28.75 rs * 4) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg".

When i tried to explore it over internet, i found that these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.

Transaction details :
1) posdec chg/20-05-17/7917/25+st
2) atmdecchg/160517/7917/25+st_2
3) atmdecchg/130517/7917/25+st_3
4) posdecchg/200517/7917/25+st_4

Bank account no. : savings a/c[protected]
Name : vishvajeet

Dear sir, i anowar hussail mollah, vill. Takimari, p. O. Dalgaon, dist. Darrang (Assam) i am a teacher of a private school. My school dice code is [protected]. I am belong from a poor family. I was registrar my d. El. Ed teachers registration form online. First two step has been completed successfully. But when i go to make payment options the internet server was go down that's why i couldn't complete my payment. But suddenly i have got a message from sbi bank that your a/c has been debited rs. 4545.00 from your account. Suddenly i again login to teachers registration site the site shown to me make payment option. I am shocked that my registration was not successful. Today i went to bank & check my a/c but my a/c is debited rs. 4545.00. So sir i request you please help me & refund my rupees to my a/c and helping me to complete my registration.
Thanking you

Regards
Anowar hussain mollah
Dalgaon, darrang (Assam)
Email address - [protected]@gmail.com

At the http://dled.nios.ac.in/ portal i have submit my deled fess 4500 but i was not get recipe from web site
In my passbook this 4500 amount debited form my account on[protected]

In my pass book printed 'othpg[protected]eazypay icici bank ltd '

If transaction complete then please give reciept on nios portal and if not then refund this 4500 on my debited account.

Sir, by chance i happened to comeacross my detailed statement and fround that more than rs.77000/- has been withdrawn from my account on various occassions without my knowledge in the name of nfs/cash wdl. The amount is ranging from rs.2000/- to rs.8000/-.

What is this cheating and fraud going on in icici bank? Please help me to regain the lost amount.

Rgds,
Sajitha

તા.7-08-17ના રોજ રાત્રે 9.40 મિનિટે જૂનાગઢ -આણંદ બસમાં રાજકોટ થી આણંદ નું online બુકીંગ કરાવેલ હતું જેમાં icici ના debit card માંથી રૂ.187 કપાઈ ગયેલ હતા પરંતુ ટીકીટ નો pnr no. જનરેટ થયો ન હતો આથી ટિકિટ પૈસા કપાઈ જવા છતાં મળેલ ન હતી . ઉપરોક્ત કપાયેલ રકમ રૂ.187 હજુ આજ દિન સુધી અમારા icici ના ખાતામાં જમા થયેલ નથી તો આપના દ્વારા આ રકમ પરત મળે તેવી કાર્યવાહી કરવા નમર વિનંતી.

I'm getting emails to my email id that my account is accessing from location since a long time. I'm not icicibank customer.
What is this?. Years together i am getting. I never had any transaction with icicibank to the best of my knowledge. What is happening, i'm not getting. Once i replied that i'm not relevant. Still i'm receiving. How to deal with this?

Hi,
Recently rs:11000 charged from icic account. It was earlier salary account. Later it is changed to savings account. I got a new job. And icic executive told me to continue old account. I trasfered some rs:20000 to icic account. All of the sudden rs:11000 disappeared from my account. Also i already gave my account number to hr. I visited branch. They told me that they cannot refund. Again they charged rs:650 again from my account 14th september, 2017. If i close this account i will not get my salary this month. I will get salary next month. I have no idea what to do. I live in bangalore. I lost a lot of money already. Kindly give me my money. It is huge amount for me
My account details as follows;
Name : lijo john
Account number:[protected]
Bank : icic bank
Ifsc code: icic0002325
Branch: hanumanth nagar bangalore
Phone:[protected]

The bond was in my bag which was stolen from my car on dated :16.10.2017. FIR was registered under Vikas Puri Police station for the same.
Date of commencement : October 2000
Date of Maturity: October 2018.

Kindly assist with the problem. Relevant details could be inquired through me on my registered email: 2212.[protected]@gmail.com.
This policy was being taken along with me for confirmation regarding maturity, as the holder is now 20years old and is an NRI. However the bag was stolen which some other important documents and laptop as well. The serial number of the bond is not available with us, as we do not have any copy of the same.
Required details for getting the same could be provided my me, if asked on my email id.

Dear Sir,
I have an Saving Account in ICICI bank, Civil Line Branch, Nagpur having A/c No.[protected]. I have issued a cheque No. 855075 Amt. Rs. 766000, which was bounced by ICICI bank due to insufficient fund on[protected] even if there is a sufficient balance in my account and Penality of Rs. 413 also charged. When i have complaint about that and request to refund the penalty Rs.413. Many time i have visited to Icicibank manewada branch & hingna branch, they told me that responsible person of clearing department is on leave and he will resolve my issue as when as he resume on his duty. In this process around 1 months are gone. If i saw that my issue is not resolving from bank, i visited to home branch ie. civil line branch and contact to Tammanna madam, she taken a written request from me and assured me that me issue will be resolved within three days. But instead of resolving my issue, on[protected] again bank deducted the cheque bounce penalty of Rs. 400 along with GST charges of RS. 72 ie. Total 472 for the same cheque no.855075. I again visited to icici bank civil lines and complaint again regarding the same. Again they have told me that in next three days confirmly my issue will be resolved and Total penalty of Rs. 413-472=885 will creadit in my account. But till date[protected] they have not resolve my issue. I think literally bank is harassing me. Number of times i visited to bank, its petrol expenses is more than amount which i want to refund along with i have to take Leave from my office for the same activity.

So, after approx. 2 months, at last i have to approach you to resolve my issue at the earliest.
I have attached screen shot/photo of my account statement along with this complaint letter.

Please do the needfull at the earliest.

Thanks & Regards
Pankaj Sharma
[protected]
156, mahatma gandhi nagar, hudkeshwar
Nagpur.

I have invested in the following money multiplier bond-0799-mmb - two

Bond no 1 details:
Option ii, issue price per bond (Rs.) 5, 400/-, deemed date of allotment[protected], face value per bond (Rs.) 50, 000/-, redemption date 25.07.2018, bond holder no. 6205 - 333, certificate no. 5351, name (S) of bondholder (S) swapan kumar banerjee / siddharth banerjee, no. Of bond (S) one, distinctive no (S).[protected], given at mumbai this 24th day of september 1999.

Bond no 2 details
Option ii, issue price per bond (Rs.) 5, 400/-, deemed date of allotment[protected], face value per bond (Rs.) 50, 000/-, redemption date 25.07.2018, bond holder no. 6205 - 332 certificate no. 5350, name (S) of bondholder (S) ingrani banerjee, no. Of bond (S) one, distinctive no (S).[protected], given at mumbai this 24th day of september 1999.

Kindly let me know the status of these bonds and the redemption procedure to take posession of the proceeds.

I have made shopping from ”top in town supermarket, #43/9, borewell road, whitefield, bangalore for rs.2, 008/- on 02.09.2017. But shop keeper has billed for rs.3, 458/-. When asked for refund of the balance amount, they stated the they have cancelled the transaction and given me the void sale bill for rs.3, 458/- and took the payment of rs.2, 008/- again. Both the amounts are debited to my account. Shop keeper is stating that he has received only rs.2, 008/- and asking me to lodge a complaint with icic bank.

Hi all,

I am holding salary account in icici bank. The bank has deducted 9090 inr from my account without informing me or sending me any otp. When i called the customer service center, they told me that i have made an online transaction with amazon. What the hell? I have never used this icici's debit or credit card for any of my online purchase. When i raised my voice on the call then they told that they have raised a case (Sr[protected] and told me that they will get back to me with an update within 45 days. After two weeks the below is email (Attached) which i received from the customer service manager from icici. They told me that "it has been processed as these online transactions were completed using second-factor authentication (Atm pin). Therefore we will be unable to provide refund".

What's wrong with this bank? What do you mean that you cannot you make the refund? Why didn't you send me the otp when somebody is trying to use my pin? How can you blame me when the bank does not have the proper security system to protect the customers' money who believes and makes you no. 1 in the country?

I will not leave this here and i need my money back to my account at any cost. Also whoever is facing this kind of issues can refer to the below which i am going to do to get my money back :

Immediately block the card. Give details of amount debited. Get a reference number

• approach cyber cell and file a complaint.

• send a legal notice to the bank, asking to preserve original records of the transactions.

• maintain written communication with bank’s nodal officer.

• if bank dismisses your case, approach ombudsman in 30 days

• if aggrieved by ombudsman’s decision, approach the appellate authority, an rbi deputy governor

• follow-up with the cyber cell. Take the case to court if no progress for a month

*email from cs manager, icici*

Customer support

Sep 14 (1 day ago)

To me
Dear mr. Hussain,

We understand your concern.

This is with reference to your email regarding fraud transaction.

We inform you that we have raised a complaint through sr[protected] and it has been processed as these online transactions were completed using second factor authentication (Atm pin). Therefore we will be unable to provide refund. Please contact merchant in case of any issues.

We look forward to your co-operation to service you better.

Sincerely,
Customer service manager
Icici bank limited.