ICICI Bank Complaints & Reviews

चोर है साले पैसा काट कर अपनी () में डाल लेते है उसके बाद चुप चाप बैठ जाते है !!

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

I have submitted fee for nios d.el.ed course by credit card of BOB, through sadupayog icici merchant service, Rs. 4545.00 is dedicated to my credit a/c but after 48 har, nios shows payment not made. Where is my amount. Send my amount to my a/c very soon.

10 day before I have requested credit card. 3 time I get call from your side. My document had submitted. Now I am not able to track application online. I had also sent message to 5676766 as per your customer care. Please share status.

Application. No- N[protected]
Contact - [protected]
Email - universe.[protected]@gmail.com
Name - Sonu Kumar

It is HEART BREAKING to see that even after I immediately reported the 10 fraudulent transactions to the bank on 15th sep 2017, immediately after they took place and even after multiple reminders, calls, complaints, emails and appeals, bank is still refusing to help me and is giving me dubious explanations. It is also annoying to see that even after I had a clear telephonic conversation with Mr. Tiwari, and rectified/refreshed his about the case froms tart to finish, he still fails to quote the amount correctly. It is not "disputed amount of Rs. 24, 770.53" but the disputed amount of Rs. 26000 of my hard earned salary money from my sweat and blood.
Complaint - SR[protected]

I was just going through RBI's revised announcement on 6 July 2017.
Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions
RBI/2017-18/15

According to the circular - ''A customer’s entitlement to zero liability shall arise where the unauthorized transaction occurs in the following events:

Contributory fraud/ negligence/ deficiency on the part of the bank (irrespective of whether or not the transaction is reported by the customer).

Third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.''

The above statements are very self explanatory. This guideline was released for an increased thrust on financial inclusion and customer protection and after the recent surge in customer grievances relating to unauthorised transactions resulting in debits to their accounts/ cards, as a the criteria for determining the customer liability in these circumstances. The reviewed guidelines are 100% in my favour. The revised directions in this regard are set out in the document.

The transactions started at 1:27 am and ended at 1:33 am on 15th September 2017. I am a middle class person and the way in which these transactions occurred within a quick span o[censored]nder 6 minutes in succession are so unlike a human but more like a bot/hack attempt (these are the time stamps on my SMS alerts and email alerts and I don't know how accurate or CORRECT the bank is). I was frantically searching online for a customer care number to block my cards. Finally the call got connected at 1:40 and within 9 to 10 minutes 26000 thousand were drained out on a string of bot like transactions. ICiCi bank has no security protocol in place to disable in human transactions which is so primitive of a system to be present in today's digital economy.

Being one of the largest private sector banks of India, how can you allow 10 fraudulent transactions that are so not human, back to back, without any two factor authentication? If they were authorised with a 3D secure pin, that means my 3D secure pin has been hacked from your lousy servers due to your negligence and ICiCI bank must take the onus in this case and initiate a 100% refund.

The IP adresses mentioned by Mr. Tiwari do not belong to me. Moreover, RBI directives state that the customer liability is ZERO if fraud is reported within 3 working days In my case, i reported them immediately. What does the statement "In this case, as you have reported about the loss after the occurrence of the alleged fraud, the loss is required to be borne by you." signify? How am I supposed to control a fraud BEFORE it takes place? I am no messihah that i can see things coming. Is the bank involved in this internal breach? This is such a lame statement!!! Numerous cases of ICICI BANK DEBIT CARD FRAUD are floating all over the internet. This is shocking as in maximum cases you say the customer that '3D SECURE PIN WAS USED' and escape happily! (Cases - https://www.complaintboard.in/complaints-reviews/icici-bank-debit-card-fraudulen...⇄ ) If you do an internal audit, I am sure you will come up with a breach in your your security systems and a huge loophole as far as protecting customer 3D secure pin details is concerned. If not you or me, a third party is taking advantage of this loophole to conduct a breach. Please revisit my case and give me a better resolution. I demand it.

Besides, on call your customer care manager explained to me that anybody can initiate a transaction without the customer's approval of the have extremely elementary card details.Waiting for your email-response once again. Hope you will send again a better answer this time. Please give me my money back. Please. I beg of you.

A stressed customer - Geetanjali Mukherjee
[protected]@gmail.com

Dear Jiskhem Syiemlieh,

Same thing happen with me, ICICI payment gate way is so third class, many people like us have been cheated by ICICI eazy pay.

If payment is not refunded or confirmation was not made I'll suit a consumer case against ICICI eazypay.