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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 666

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B
Basudeb Mondal
from Egra, West Bengal
Sep 13, 2017
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Ir,
I had paid through payment gateway easy pay of rs. 4510/- for admission in d el ed nios course on dated 12.09.2017 at time 18:17:34. The amount is debited from my sbi a/c transaction reference no - [protected]igabzwkam8. But the amount not updated in nios registration site. So, i am unable to complete the form fill-up. So, please help me.

Thanking you,
Basudeb mondal
West bengal
Mobile - +91 [protected]
ICICI Bank customer support has been notified about the posted complaint.
Sir,

I'm having a personal loan with "ICICI BANK LTD".Please mail me the account statement for LPBNG[protected] from start of loan till date as i want to foreclose the loan.

Regards,
Haripriya
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    K
    KRISHNASANDILYA KALLAKURI
    from Bhimavaram, Andhra Pradesh
    Sep 13, 2017
    Resolved
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    Resolved

    Website: eazypay.icicibank.com/homePage

    I am paying a rs:1000 towards convocation fee to my college. After doing all the procedure at the end you are telling that sorry for the inconvenience and try again later. Later i paid the bill but i lost my money for the first transaction could you refund it immediately. My first payment reference id is [protected] and second payment reference id is [protected]
    Oct 14, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 13, 2017
    ICICI Bank Customer Care's response
    Dear KRISHNASANDILYA KALLAKURI,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4g3q5) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I am trying to call every available number present to contact the ICICI bank but unable to connect to any number and even if I connect I am unable to talk to any person.
    ICICI Bank Customer Care's response, Sep 16, 2017
    Verified Support
    Dear Customer (gocool123),

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4g3q5_aaaa) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      jincymol
      from Delhi, Delhi
      Sep 13, 2017
      Resolved
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      Resolved

      Address: Pune, Maharashtra, 411020

      Dear sir,

      Credit card no.[protected]

      I have been getting sms reminder and statement for non-payment. I really don't why this is being sent to me when i don't have to make any payment. Request somebody, preferably an officer to call me, to discuss this.

      Please treat this as very urgent, as i don't like to get such reminders.

      Regards

      Jacob
      Oct 14, 2017
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 13, 2017
      ICICI Bank Customer Care's response
      Dear jincymol,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Stepcope Sangriang
        from Lunglei, Mizoram
        Sep 13, 2017
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        Address: 793119

        Dear sir/madam,

        Payment has been made on 12th septmeber, 2017 for admission in to the nios deled course 2017 by using my debit card and transactions details as follows
        A. Inr 4545.0 on pos [protected] at easypay icici bank ltd txn[protected]
        B. Inr 4545.0 on pos [protected] at easypay icici bank ltd txn[protected]

        The amount has been debited from my account [protected] but in the nios portal it says that payment has not been made.
        Kindly refund back the money for the above transactions.
        ICICI Bank customer support has been notified about the posted complaint.
        Hi, I have a recurring donation liked to my account to Indian Amnesty Organisation. As this month I had insufficient balance ECS of 350 and CGST and SGST has been debited from my account on 6th of September, 2017. Can I get back the debited amount?
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          S
          sumit5829
          from Lucknow, Uttar Pradesh
          Sep 13, 2017
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          Address: Pune, Maharashtra, 411043
          Website: www.icicibank.com, www.killerjeans.com

          I had received promocode from icici bank for purchase of accessories on killerjeans.com. I made purchase of 349 rs. From killerjeans and amount got debited from my icici account using netbannking on 21st august. I haven't received product and killer jeans not responding my phone calls.
          Please assist.
          Mail by which i received promocode attached here. Also attached is order received mail from killer jeans.
          +3 photos
          ICICI Bank customer support has been notified about the posted complaint.
          Sep 13, 2017
          Updated by sumit5829
          My Mobile No: [protected]
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            V
            vikas877
            Sep 13, 2017
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            I applied personal loan through agent and they confirmed that interest rate will be 10.99, specially they said like they taken approval by icici bank. This whole incident happen like this, one of agent executive visited to sign off agreement documents and didn't confirm interest rate and even i didn't ask as it was already confirmed by them over phone call. As everything was looks fine to me, i requested agent to share loan number or any reference number which i can show to bank and further gets some more details, i keep approaching them but they didn't share anything and stopped picking up my phone. Now amount has been disbursed into my account and when i calculated emi amount, its more than what agent confirmed me over phone call..

            Today, somehow i managed to get loan number details, and called to relation ship manager mr. Manoj upadhya, [protected]. He told me that you have to pay cancellation charges including processing fees, service tax and per day charges on amount as they didn't care what agent agreed with us.
            If they didn't care, why the bank is running business through them. Even i asked if bank is not suppose to send such loan details on email. He was just confirmed that i have confirmed on email to bank personal but this email hardly explain anything about loan like interest rate, processing fees ect. Mr. Manoj.

            For me now i want to return this amount to bank without paying any charges as its fraud with me and these agents using banks to commit crime by hiding such information with customers.

            Can someone help to resolve this issue... Below is loan details and relationship manager number. Also, agent number.

            This is my loan details... Lpdel[protected]
            Relationship manager number...[protected], manoj upadhya...
            Ms. Pooja [protected], the cheater and his friend rahul... [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              S
              Sumitpatel21
              from Surat, Gujarat
              Sep 13, 2017
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              not able to apply ipo through icici internet banking

              Address: Ahmedabad, Gujarat, 382481

              While apply for ipo through icici internet banking it shows error that "this feature is currently under maintenance. Request you to visit the nearest asba enabled branch to submit your application. Apologies for the inconvenience caused".

              I checked by using other browser but same error occured.

              Also i had applied for ipo before but never seen this error before.

              As talk with icici customer care...
              +1 photos
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              G
              GUNVEEN SINGH
              from Gurgaon, Haryana
              Sep 12, 2017
              Resolved
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              Resolved

              Address: Gurgaon, Haryana, 122001

              I did my transaction of rs. 1124 to my sc bank credit card on 5th sept.
              Till date of 12th sept is not yet received by sc bank.
              I contact icici bank customer care so many times but didn't get any reply.
              I am paying penalty to sc bank for late credit card payment.
              I want refund of rs. 1124 from icici bank and penalty imposed by sc bank of rs. 500 for late payment.
              Oct 14, 2017
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 13, 2017
              ICICI Bank Customer Care's response
              Dear GUNVEEN SINGH,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4g20x) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                manntyagi
                Sep 12, 2017
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                Website: www.icicibank.com

                One of your executive (Pallavi) i was talking to her for 25 mint. She didnt even get my point. Instead of refunding my amount she suggested me to block my account because i made a fraud payment to someone. When i asked her to transfer my call to senior she transferred it to very beginning. (Where we dial your number first time). Wastage of time. You people charge us 12% interest if we take the loan and you only give us 4% (According to your executive. I suspect you do) you keep 8% at least you can give us good services and better executive)
                ICICI Bank customer support has been notified about the posted complaint.
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                  A
                  avinash kumar garg
                  from Delhi, Delhi
                  Sep 12, 2017
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                  Address: Jaipur, Rajasthan, 302015

                  Hello i am mohit
                  When i checked my bank transactions and i found that there is one debit transaction 'dp chgs till may-17' — inr 450'. I never did create the demat account, i was not told about the dp charges, and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected] please contact me
                  ICICI Bank customer support has been notified about the posted complaint.
                  Sep 13, 2017
                  Updated by avinash kumar garg
                  If you put any information on this site, you will receive n numbers of calls, they will ask you debit card details, they will not solve your problem, but they will take out your all amount from your account. Please don't share any details on this website, this is totally fraud. If they ask you for debit card, just start abusing them. Ma... Bahin... Etc...
                  Sep 13, 2017
                  Updated by avinash kumar garg
                  Sir i have saving plus account with account no [protected] in your sbi ghonda branch. On 14.07.2017, rs. 115 deducted from my account for monthly average-bal non - maintenance charge though i have enough amount in my account, i have enough amount in my account, i have enough amount in my account and due to your software problem balance not transferred from mod balance to main balance. Contact at [protected]
                  Sep 14, 2017
                  Updated by avinash kumar garg
                  Pos [protected] at easypay icici bank ltd txn[protected] b. Inr 4545. 0 on pos [protected] at easypay icici bank ltd txn[protected] the amount has been debited from my account [protected], the amount has been debited from my account [protected], the amount has been debited from my account [protected] but in the nios portal it says that payment has not been made. Kindly refund back the money for the above transactions.. My contact no is [protected]
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                    S
                    Sadeeshkumar S
                    from Bengaluru, Karnataka
                    Sep 12, 2017
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                    Address: Bangalore, Karnataka, 560077

                    I got a call from icici card services, they asked my card details for give reward points. I shared my card details, after otp received.in that message shows amount transfer to quantum en. I didn't shared my otp to him. I blasted him & disconnected the call.
                    Amount transfer - rs. 86099

                    Got a call from this number - [protected], [protected], [protected], [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      H
                      Happymtu
                      from Noida, Uttar Pradesh
                      Sep 12, 2017
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                      Address: 244925

                      I have paid fees of my of rs 4545 through eazypay.com website on12th sep 2017 by my sbi debitt card but transaction was fail with transaction pos no[protected], but dl. Ed nios board authorities saying that they have not received fees. I want to know where my amount has debited. I want reimbursement of the same. Icici bank customer care is not responding.
                      Please help me to solve the matter soon.
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        A
                        A.Anthony
                        from Indore, Madhya Pradesh
                        Sep 12, 2017
                        Resolved
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                        Resolved

                        Address: Indore, Madhya Pradesh, 453441
                        Website: www.consumercomplaints.in/new_complaint

                        This is to inform you that i am your coustomer & i have a credit card issue for which i have tried lac of time on your customer care your phone never connet. I have tried so many number not a single number where i had a word. Still my queary is there. I have tried on this number.
                        [protected], [protected], [protected]. Call me [protected] it's urgent. Best time to call me after 7 pm.
                        Oct 13, 2017
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 12, 2017
                        ICICI Bank Customer Care's response
                        Dear A.Anthony,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          ankurt74
                          from Kota, Rajasthan
                          Sep 12, 2017
                          Resolved
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                          Resolved

                          complain about hp petrol pump not using icici swipe machine

                          Address: 324006
                          Website: ICICI .com

                          Complain about hp petrol pump not using icici swipe machine.
                          I have gone to hp petrol pump & fill a pump but owner is swipe a card to other machine.

                          Why customer bear a extra pay. Because icici bank machine swipe a card no extra charges. But other machine swipe a card extra charge is paying by customer.

                          Pls take a action& instruct to your collaboration with hp using a icici bank swipe machine....
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                          M
                          Mishra Rohit
                          from Ghatampur, Uttar Pradesh
                          Sep 11, 2017
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                          Address: Kanpur, Uttar Pradesh, 208024
                          Website: icicibank.in

                          Dear sir,

                          M
                          Y name is rohit kumar my icici account number {[protected]}{icic0001046} by default transfer wrong account by imps
                          Barb0pankanbank
                          [protected]
                          Lalita devi….
                          On 6 sep 2017
                          Correct account detail

                          Barb0pankanbank
                          [protected]
                          Lalita devi

                          Plse help and revers my mony...
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
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                            K
                            kingsathis
                            Sep 11, 2017
                            Resolved
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                            Resolved

                            Sir,
                            I always maintain my account (My account number[protected] with sufficient money. On 8th sep also my account having money as per your conditions. But icici bank deducted money unnecessarily from my account. More than 700 rs deducted from my account. If they didn't return my money. I'm ready to close my account and return my credit card. I never use icici in my life. Thank you good bye

                            By
                            Sathish kumar g
                            Oct 13, 2017
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 12, 2017
                            ICICI Bank Customer Care's response
                            Dear kingsathis,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shivaye
                              from Delhi, Delhi
                              Sep 11, 2017
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                              I am using your icici credit card since above 2 years and i updated the payment till now i don't have any pending bill to pay. So now i just wanted to increase my credit limit. So can you please guide me what is th procedure to increase the credit limit of my credit card so please reply me as soon as possible.

                              Email id - sharma. [protected]@gmail.com
                              Mobile no - [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                Sonal Arya 02
                                from Pune, Maharashtra
                                Sep 11, 2017
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                                Address: 124112

                                I have submitted a cheque in your meham (Icic0003825) branch on 23rd august.
                                But till day (11th sept) the cheque was not clear. When i asked this, your bank officers didn't tell me the truth for delay the cheque.
                                They were very rude and shouted on me. I don't know, where to go, who will listen my complain? Who will be the interest for delaying the cheque clearance?
                                Can you tell me the truth and let me know the reason for delaying the cheque clearance and will you pay the interest? What action will you taken against the meham branch officers?
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  A
                                  Ansh06
                                  from Pune, Maharashtra
                                  Sep 11, 2017
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                                  Address: Pune, Maharashtra, 411014
                                  Website: icicibank.com

                                  Visited icici bank on 11.09.2017, panchshil tech park, near ganapathi chowk, viman nagar pune, at 1.41pm (Cq0119) for kyc update and change in the account name. Change in the account name was being requested by me in view of change in pan card details. I was carrying the updated pan card and aadhar cards in physical form and also a soft copy of my marriage certificate. The request was not honored by the branch manager - mr. Manick behl as he asked me to submit the original marriage certificate. I tried to reason with him to let me self attest the document and give a declaration if required but he said that he cannot do anything because he is simply stating the rules of the bank that original is required for verification just like physical pan and aadhar.

                                  I really wonder why would icici not honor a self attested marriage certificate when nsdl, which is dealing with pan and income tax, while taking my request for correction in name on pan card, accepted self attested copy of marriage certificate. Icici is giving petty reasons and that too for a marriage certificate. The responsibility lies with the customer to furnish correct set of documents and self attestation is a step towards it and more so towards digitilization. Mr. Manick agreed that we should do more of paperless banking as directed by government but it's not what his bank can do as he is just following rule book of the bank. It's actually laughable!

                                  My question is that if the customer has to fake the document, will it remain hidden from law? How is that possible? Mr. Manick behl tried to reason saying that cibil score gets affected and then i can become a defaulter if fake documents are submitted. I mean how can anyone say to that to a customer without checking their history. How can someone give a generic statement just to follow the rule book? Why to bracket everyone alike? Was he doubting the credentials of a customers like me by making such a statement? He did not make any effort to give me a optimum solution other than asking me to get a original document.

                                  Attaching chat transcript before i went to branch asking them what all documents would be required. It wasn't mentioned anywhere that an original marriage certificate would be required. This is called fooling around with the customer and after being a customer for more than 13 years, is this how you treat us? It's really shameful.

                                  Would request icici bank for amicable solution and accept the self attested marriage certificate and resolve the issue in the interest of customer.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Sep 13, 2017
                                  Updated by Ansh06
                                  Attaching Chat Transcripts

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                                    Nupur Razdan Rawal
                                    from Ludhiana, Punjab
                                    Sep 11, 2017
                                    Resolved
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                                    Resolved

                                    Address: Ghaziabad, Uttar Pradesh, 201010

                                    I have purchased icici safety bond march 2002. L at face value of 5000/- and number of bonds are 10.
                                    With distinctive number:[protected]

                                    Deemed date of allotment was 27 march 2002.

                                    I want to confirm the status of the bond, is it redemeed as of now.
                                    In case it is not redemeed what is the process.
                                    Plz confirm on priority
                                    No: [protected]
                                    Mail id : [protected]@yahoo.co.in
                                    Oct 17, 2017
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 12, 2017
                                    ICICI Bank Customer Care's response
                                    Dear Nupur Razdan Rawal,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear Sir /madam

                                    i m jaswinder Singh from mohali, before i had icici bank credit card, its account no. is [protected] issue date 12/09/2007, now i wanna one time settlement . pl contact me on my mobile no. [protected] and telling me minimum amount .
                                    thx
                                    Jaswinder Singh
                                    ICICI Bank Customer Care's response, Sep 12, 2017
                                    Verified Support
                                    Dear jaswinder Singh,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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