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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jun 2, 2026

Complaints 23783

Resolved

14308

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9475

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ICICI Bank reviews & complaints page 661

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Address: Kolkata, West Bengal

Website: www.icicibank.com

The number registered with my icici account is an old phone number of mine which i don't have anymore. I have moved to the usa and not likely to return to india any time sooner and i also don't intend to convert my existing icici account to an nri account. I need to update my contact number in my account to facilitate online transaction at the earliest. Please help.

Oct 19, 2017

Complaint marked as Resolved

Who resolved it??? Nobody called me from the bank and received not even a mail regarding my problem registered here from the bank. How come the complaint shows resolved?

ICICI Bank customer support has been notified about the posted complaint.

Oct 19, 2017

Updated by Subina29 My complaint remains unresolved and unattended. How come you(whoever concerned) mark it as resolved. Notification to the ICICI bank customer support does not resolve the issue. It remains open and unresolved as long as I do not receive a call or mail providing a solution to the problem in hand.

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S

Subina29

Oct 14, 2017

How long does it take to address a customer issue? I have been waiting forever to find a solution to my problem. Please ICICI, kindly help me. Customer friendly is what every brand advertises and if we expect it I don't think we are doing anything wrong.

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Address: Mumbai City, Maharashtra

Hello,

Please take some action against icici bank as they are deducting money from my account from last 1 year and that too with out intimating me as per rbi guidelines.

My account number last 4 number is *4147

I have always maintained minimum balance and still they are deducting money on a monthly basis from last one year

Icici bank is fraud.

Thanks,
Amol maheshwari

Oct 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

ICICI Bank Customer Care's response Dear Customer(Amol Maheshwari),

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4h6az) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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remysavio

from Hojai, Assam

Sep 28, 2017

Sir,
i have made the payment regarding the D.El.Ed in NIOS on the 12/09/2017 timing 3:45 from my sbi debit card. but the status tillnow it shows payment not make..but the money from my account has been deducted rs 4545.0 POS [protected] at EASYPAY ICICI BANK LTD txn#717943. please refund my money..

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Address: Chennai, Tamil Nadu, 600089

I am an larsen and toubro limited employee holding salary account in icici bank l&t manapakkam branch. My account no is[protected]. Today i noticed rs. 826 have been charged on 26.09.17 as dp charges. Let me make it clear that while opening demat account i was assured that no annual or account opening fees will be levied but now u have cheated and charged. Kindly reverse these charges at the earliest else i will have to close both my saving and demat account with you.
Regards
Kalimuthu
[protected]

Oct 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

ICICI Bank Customer Care's response Dear Customer(KALIMUTHU180691),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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prince kairo

from Kapurthala, Punjab

Sep 28, 2017

Hello sir my name is parul my acount nummber is[protected]. Money deduct from my accout without my pemission fron icici bank . One time 1600 2nd time aprox. 97 rupee. Please refund this money .

P

Pankaj Vishvakarma

from Delhi, Delhi

Sep 28, 2017

Icici bank charged me rs 178 for cash deposit account no.[protected] account holder name is pushpa

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Hi, icici manager team,

I want to know what is the dcardfee that has been deducted from my icici savings account.

Dated as: 27/09/2017
Dcardfee0334sep17-aug18+gst

Icici ac:[protected]
Mob no : [protected]

While browsing the consumer court site, i can see numerous such instances. This is a clear case of loot that icici bank is doing on its customers. Any kind of fee or service charges should be clear and transparent to the customers.

I want a clear explanation to this and also any other kind of such loots that might be imposed in future.

I want my money to be credited into my a/c which they have deducted from my saving a/c

Oct 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

ICICI Bank Customer Care's response Dear Customer(Mohit rajoria),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110025

I have a fast tag and cross the badarpur border in delhi on my way to faridabad for which the toll is rs 38/- per day valid for 24 hrs. The fast tag usually works well and an amount of rs 25/- and rs 13/- gets deducted everyday. However there are several times that the system keeps deducting rs 25/- for every trip. Several complaints made on the customer care of icici have not helped except piling up of complaint numbers. They do not even have an e mail id for the fast tag customers where complaints can be lodged. Making a complaint on phone takes forever and the same explanation has to be given every time.

Would appreciate if this could be looked into urgently as there is a monetary loss happening.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Raigad, Maharashtra, 410210

Dear icici bank,
I am facing issue of correcation in name on my account, my name in account is spelled as wadakar and my actual name where all my documents are wadkar.in this regards icici bank staff needs gazette copy but as per my understanding gazette copy is provided as and only when there is change in name but here i just want to correct my account name for this little correction they need gazette copy, which seems to be funny whereas in other public and co-operative banks they dont need gazete in such case.in this world of digitalisation please grow up and stop harassing. Hope i will receive some positive revert.

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Address: 305624

Website: icicibank.com

Hi team,

We submitted pan card and aadhar card six months back for linking with my father's account in icici bank. My father's second name spelling is "shishodia", whereas it is mentioned as "sishodia" in the account. While sumitting the documents, we asked several times whether the surname spelling mismatch would create a problem, but the bank officials said its not a problem, and they didnt guide us for the correction procedure. Just few days back, we got to know that only the pan card details got linked whereas aadhar was yet not linked. I tried linking aadhar with this account but because of mismatch in letters, it doesn't update.
Either the bank should update the correction in spelling, or it should link aadhar the way it has updated pan card with the correct spelling name.

ICICI Bank customer support has been notified about the posted complaint.

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pvasoya1985

Sep 27, 2017

Dear Icici Bank .
My name is Pragnesh Vasoya from Surat . Month ago my email dares [protected]@gmail.com are hacked, I don't cant recover it . I open a new on [protected]@gmail.com and writt in customer care but no replay . I send all proofs, passport copy acc number etc.
pls help me I need urgent help

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Tranx of gbp 235.91 using credit card 4xxx7006 is made at t k maxx on 27-sep-17. Avbl cr lmt:inr 48, 480.83, total cr lmt: inr 70, 000.00

Tranx of gbp 245.97 using credit card 4xxx7006 is made at t k maxx on 27-sep-17. Avbl cr lmt:inr 26, 709.68, total cr lmt: inr 70, 000.00

These transactions are fraud...
I have never initiated these transactions...
Upon expiry of old credit card validity i recently received new credit card having same number at my residence... I am still awaiting for pin of this new card...

ICICI Bank customer support has been notified about the posted complaint.

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Address: 380013

Website: ICICIDIRECT

Hardik lalitkumar pathak
Demat a/c no: [protected]

Your sales person told me while opening the account that it is absolutely free, but today i came to know that from my icici account, 59 rs. Deducted (Dmc/[protected]/dp chgs till aug-17) from my icici savings account.

It is kind of cheating your customer which is shame for company like you. Refund it urgently or else i will share this grievance to appellate authority too.

ICICI Bank customer support has been notified about the posted complaint.

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I received a message from icici bank on 26/09/2017 @ 9.33 am saying by card has been temporarily blocked for security reasons be patience our representative will assist you shortly to unblock your debit card. I received a call from a guy claiming to be from icici bank. The person had all my details, like address, where i work, my debit card number etc. Within 15 minutes 3 fraudulent transactions were made using my debit card accounting to total of rs.23000/-.

How did this person get all my details?

I have made a complaint, sr[protected]

I would like to request a refund

Oct 29, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

ICICI Bank Customer Care's response Dear Customer(Koodan),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

Dear team icici...

I have a icici tax saving bond 022002-tsb - three.

The same is matured but till date i have not received maturity amount. I have original bond with me.

Bond details:

Certificate no:90994

Bondholder no[protected]

Name of bondholder: b muralidharan

No of bonds-two, distinctive nos[protected].

I have also checked my savings account it has not been credited.

Please help me in getting the redemption amount as soon as possible.

My e-mail id is: [protected]@gmail.com

Contact no is:[protected]

Would appreciate a quick response and remedy

Thanking you

B muralidharan

ICICI Bank customer support has been notified about the posted complaint.

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Hi my name is sravan kumar, i've been using demat account from almost 2years, when i opened the account the teller had told me that the demat account is for free. But now i can see some charges are levied on this.

Total 532 rs have been deducted from my account. Please credit my account with 532rs.

Account number :[protected].
Mobile number :[protected].

Oct 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Sep 27, 2017

Updated by sravan121 ICICI Bank — dmc/[protected] dpchg till aug

1 Review
Sr sravan121 on Sep 27, 2017 Mark as Resolved
Customer ID: sravan121

Hi My name is sravan kumar, i've been using DEMAT account from almost 2years, when i opened the account the teller had told me that the demat account is for free. But now i can see some charges are levied on this.

Total 532 rs have been deducted from my account. Please credit my account with 532rs.

account number :[protected].

Verified Support

Sep 28, 2017

ICICI Bank Customer Care's response Dear Customer(sravan121),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka, 560037

On august-2017, i applied for icici credit card and this month i got confirmation message from icici. But till today i did not receive that card,. The big issue is the bank persons sent this month due payment statement. With out having and without using credit card, how can i pay the amount. So when will i get that card. Tell me the exactly data

Contact:[protected]

Oct 30, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Sep 27, 2017

Updated by diddi1100 I have complaint to customer multiple times, But I am not getting proper response from consumer care

Verified Support

Sep 28, 2017

ICICI Bank Customer Care's response Dear Customer(diddi1100),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 277208

Website: dled.nios.ac.in/SchoolLogin.aspx

I am dinesh. I made online payment for nios admission. Rs. 4545 has been deducted from my visa debit card on 26 september 10: 05 am.
Please solve it.
Reference no d[protected]
Mob. [protected]
I have sent a email on [protected]@icicibank.com but i did not got any response.
Please fix it soon. Please... Please... Tat only one working day.
I would like to chat with eazypay icici bank ltd but there is no phone number.
It's very bad to use your payment getway. If you will not fix it i will never use your payment getway. So please take it serious...
4545 is very big amount for me and please make sure that my payment return to my bank account or nios office. My last date is 30 september so it should be done before 28 sep. Also let me know that should i pay 2nd fee??

Thanks!!

ICICI Bank customer support has been notified about the posted complaint.

Sep 27, 2017

Updated by dineshballia Dear Mr. +91-[protected] Please don't call me. Thanks! I don't need your help. Thanks again!!!

Sep 27, 2017

Updated by dineshballia à¤•à¥à¤› à¤¤à¥‹ à¤œà¤¬à¤¾à¤¬ à¤¦à¥‡ à¤¦à¥‹ à¤¯à¤¾ à¤ªà¥ˆà¤¸à¥‡ à¤²à¥‡à¤•à¥‡ à¤à¤¾à¤— à¤œà¤¾à¤µà¥‹à¤—à¥‡ ???

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Durlov Lala

from Bhubaneshwar, Odisha

Oct 4, 2017

I AM DURLOV JYOTI LALA FROM ASSAM
i think eazypay icici bank ltd is fraud merchant he debited 4545 rs of D.EL.ED admission fee but form status showing payment not made due to this worst merchant i have lost my career

[protected]/[protected]
[protected]@gmail.com

dineshballia's [Complaint's author] reply, Dec 24, 2017

à¤šà¥‹à¤° à¤¹à¥ˆ à¤¸à¤¾à¤²à¥‡ à¤ªà¥ˆà¤¸à¤¾ à¤•à¤¾à¤Ÿ à¤•à¤° à¤…à¤ªà¤¨à¥€ () à¤®à¥‡à¤‚ à¤¡à¤¾à¤² à¤²à¥‡à¤¤à¥‡ à¤¹à¥ˆ à¤‰à¤¸à¤•à¥‡ à¤¬à¤¾à¤¦ à¤šà¥à¤ª à¤šà¤¾à¤ª à¤¬à¥ˆà¤ à¤œà¤¾à¤¤à¥‡ à¤¹à¥ˆ !!

ICICI Bank Customer Care

from Mumbai, Maharashtra

Dec 25, 2017

Verified Support

Dear Durlov Lala,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards
ICICI Bank Customer Service Team

dineshballia

from Ballia, Uttar Pradesh

Dec 25, 2017

also look at this- Eazypay Icici Bank Ltd — amount (4545) deducted but admission in d. el. ed. not confirmed in nios

https://www.consumercomplaints.in/eazypay-icici-bank-ltd-amount-4545-deducted-bu...⇄

dineshballia's [Complaint's author] reply, Dec 25, 2017

POS:EAZYPAY ICICI B/MUMBAI/72XX04421343

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Address: New Delhi, Delhi, 110095

Dear team,

My name is gaurav chopra and my credit card account is xxxx9011, i would like to settle my credit card.

My total amount due is inr 79371.24 till date, i am out of india however i would like to clear my account in installments.

Kindly send me details on my listed email id - [protected]@gmail.com and we will discuss further.

Thank you.

Gaurav j chopra

ICICI Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500034

Website: www.icicibank.com/Personal-Banking/loans/loans.page

Hi sir,

My name is venkeswara rao.

Few days back i applied for load. Loan department persons called me and tell that we are giving 13% rate of interest and total processing fee is giving back. And there are no hidden extra charges. They tell like this.

Then i said ok and send me confirmation mail.
But they sanctioned load amount without any confirmation call with 13.5 % rate of interest and also they charged some extra amount. Without any proper documents submission and without confirmation call/mail how they sanctioned loan amount.
I am not agreed to this. I said i am ok with 13% without any extra charges. But they sanctioned 13.5 % rate of interest without any confirmation.
Please take serious action to this and cancel my load amount.
I am not interested any more to take. I want to proceed on this legally.

Thanks & regards,
Venkeswara rao
[protected]

ICICI Bank customer support has been notified about the posted complaint.

Oct 04, 2017

Updated by Venkeswararao Para i didn't get any call from you. worst banking service and worst customer care service

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My mobile number is receiving transaction alerts but cannot receive any otps or use the mobile app or even generate a pin for my new account because i get the message that my mobile number is not registered. The branch says to contact customer care and of course the customer care prompts require you to input your debit card pin which i cannot generate. Why am i getting tranaction alerts but also the message that my mobile is not registered on net banking?

Please resolve this asap. I have already mailed the care email but please get back to me urgently at fernandosdesign (At) gmail (Dot) com

Thanks

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Address: 700105

I have a demat account in icici bank for 2 years now. When i checked my bank transactions and i found that there is one debit transaction dmc/in[protected] dp chgs till jul-17.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. This is a fraud case...

Oct 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

ICICI Bank Customer Care's response Dear Kanu Pal,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Gwalior, Madhya Pradesh, 474001

Hi
My icici credit card no.[protected]
My credit limit is 21520 rs
Bt from 3 days my statement shows
Total amount due is 28732 rs
Available credit limit is negative — 14221 rs
Without any transaction
My statement also show no transaction is done
Then why this thing happen
Plz help me

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Address: New Delhi, Delhi, 110085

My icici bank acc no is[protected]. My issue is i m transfering 14500 rs imps union bank of india account no -[protected] to my icici bank account no[protected] but transfered toh this account[protected]. So i go sole branch bank and bank is say write application then submit and this amount is credited in 2-3 days but bank is not responding so what i do

Oct 27, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2017

ICICI Bank Customer Care's response Dear Customer,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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