ICICI Bank Complaints & Reviews

Unexpected charges debited on monthly basis! Can you expect banking with such bank? Without any intimation bank deducted money for less balance. I was going to make a huge start up, and preferred to use icici for transactions, but now i will cancel my account.

Mabchgs-jul17 - 340.27
Mabchgs-aug17 - 350.68.

I regret too much to be a part of such bank. And literally it is very difficult to speak grievances to customer care as they will put on things like it is the policy of icici bank and so on. But there is no good solution.

Dear sir / madam,

This is in regards to online fund transfer through payzapp mistakenly transferred into unknown account icici a/c. No.[protected]@icic0002215 instead of account no.[protected]@icic0002215

Request you to please revers the transaction to icici a/c no.[protected]@icic0002215

Transaction id:[protected]qp98n (
Dated: 10/sep/2017, 03:38pm

Personal details:
Login id: [protected]
Name: gunupuru bharathi

Thanks & regards,
Chakradhar
[protected]

I have submitted a cheque to sbi branch a monthly back of amount 11.8k however i was under impression that they have already debited it but on last saturday (16th sep 2017) i directly received a sms stating my cheque has returned to due to insufficient funds and when i checked my account they have debit rs 413 from account as charges against insufficient funds. I also had conversation with representative in the nearest bank and they are also...

Hi all, i am having my salary accout in icici bank. But few days back 115 rs/- (28.75 rs * 4) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg".

When i tried to explore it over internet, i found that these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time.

Transaction details :
1) posdec chg/20-05-17/7917/25+st
2) atmdecchg/160517/7917/25+st_2
3) atmdecchg/130517/7917/25+st_3
4) posdecchg/200517/7917/25+st_4

Bank account no. : savings a/c[protected]
Name : vishvajeet

Dear sir, i anowar hussail mollah, vill. Takimari, p. O. Dalgaon, dist. Darrang (Assam) i am a teacher of a private school. My school dice code is [protected]. I am belong from a poor family. I was registrar my d. El. Ed teachers registration form online. First two step has been completed successfully. But when i go to make payment options the internet server was go down that's why i couldn't complete my payment. But suddenly i have got a message from sbi bank that your a/c has been debited rs. 4545.00 from your account. Suddenly i again login to teachers registration site the site shown to me make payment option. I am shocked that my registration was not successful. Today i went to bank & check my a/c but my a/c is debited rs. 4545.00. So sir i request you please help me & refund my rupees to my a/c and helping me to complete my registration.
Thanking you

Regards
Anowar hussain mollah
Dalgaon, darrang (Assam)
Email address - [protected]@gmail.com

At the http://dled.nios.ac.in/ portal i have submit my deled fess 4500 but i was not get recipe from web site
In my passbook this 4500 amount debited form my account on[protected]

In my pass book printed 'othpg[protected]eazypay icici bank ltd '

If transaction complete then please give reciept on nios portal and if not then refund this 4500 on my debited account.

Sir, by chance i happened to comeacross my detailed statement and fround that more than rs.77000/- has been withdrawn from my account on various occassions without my knowledge in the name of nfs/cash wdl. The amount is ranging from rs.2000/- to rs.8000/-.

What is this cheating and fraud going on in icici bank? Please help me to regain the lost amount.

Rgds,
Sajitha

તા.7-08-17ના રોજ રાત્રે 9.40 મિનિટે જૂનાગઢ -આણંદ બસમાં રાજકોટ થી આણંદ નું online બુકીંગ કરાવેલ હતું જેમાં icici ના debit card માંથી રૂ.187 કપાઈ ગયેલ હતા પરંતુ ટીકીટ નો pnr no. જનરેટ થયો ન હતો આથી ટિકિટ પૈસા કપાઈ જવા છતાં મળેલ ન હતી . ઉપરોક્ત કપાયેલ રકમ રૂ.187 હજુ આજ દિન સુધી અમારા icici ના ખાતામાં જમા થયેલ નથી તો આપના દ્વારા આ રકમ પરત મળે તેવી કાર્યવાહી કરવા નમર વિનંતી.

I'm getting emails to my email id that my account is accessing from location since a long time. I'm not icicibank customer.
What is this?. Years together i am getting. I never had any transaction with icicibank to the best of my knowledge. What is happening, i'm not getting. Once i replied that i'm not relevant. Still i'm receiving. How to deal with this?

Hi,
Recently rs:11000 charged from icic account. It was earlier salary account. Later it is changed to savings account. I got a new job. And icic executive told me to continue old account. I trasfered some rs:20000 to icic account. All of the sudden rs:11000 disappeared from my account. Also i already gave my account number to hr. I visited branch. They told me that they cannot refund. Again they charged rs:650 again from my account 14th september, 2017. If i close this account i will not get my salary this month. I will get salary next month. I have no idea what to do. I live in bangalore. I lost a lot of money already. Kindly give me my money. It is huge amount for me
My account details as follows;
Name : lijo john
Account number:[protected]
Bank : icic bank
Ifsc code: icic0002325
Branch: hanumanth nagar bangalore
Phone:[protected]

The bond was in my bag which was stolen from my car on dated :16.10.2017. FIR was registered under Vikas Puri Police station for the same.
Date of commencement : October 2000
Date of Maturity: October 2018.

Kindly assist with the problem. Relevant details could be inquired through me on my registered email: 2212.[protected]@gmail.com.
This policy was being taken along with me for confirmation regarding maturity, as the holder is now 20years old and is an NRI. However the bag was stolen which some other important documents and laptop as well. The serial number of the bond is not available with us, as we do not have any copy of the same.
Required details for getting the same could be provided my me, if asked on my email id.

Dear Sir,
I have an Saving Account in ICICI bank, Civil Line Branch, Nagpur having A/c No.[protected]. I have issued a cheque No. 855075 Amt. Rs. 766000, which was bounced by ICICI bank due to insufficient fund on[protected] even if there is a sufficient balance in my account and Penality of Rs. 413 also charged. When i have complaint about that and request to refund the penalty Rs.413. Many time i have visited to Icicibank manewada branch & hingna branch, they told me that responsible person of clearing department is on leave and he will resolve my issue as when as he resume on his duty. In this process around 1 months are gone. If i saw that my issue is not resolving from bank, i visited to home branch ie. civil line branch and contact to Tammanna madam, she taken a written request from me and assured me that me issue will be resolved within three days. But instead of resolving my issue, on[protected] again bank deducted the cheque bounce penalty of Rs. 400 along with GST charges of RS. 72 ie. Total 472 for the same cheque no.855075. I again visited to icici bank civil lines and complaint again regarding the same. Again they have told me that in next three days confirmly my issue will be resolved and Total penalty of Rs. 413-472=885 will creadit in my account. But till date[protected] they have not resolve my issue. I think literally bank is harassing me. Number of times i visited to bank, its petrol expenses is more than amount which i want to refund along with i have to take Leave from my office for the same activity.

So, after approx. 2 months, at last i have to approach you to resolve my issue at the earliest.
I have attached screen shot/photo of my account statement along with this complaint letter.

Please do the needfull at the earliest.

Thanks & Regards
Pankaj Sharma
[protected]
156, mahatma gandhi nagar, hudkeshwar
Nagpur.

I have invested in the following money multiplier bond-0799-mmb - two

Bond no 1 details:
Option ii, issue price per bond (Rs.) 5, 400/-, deemed date of allotment[protected], face value per bond (Rs.) 50, 000/-, redemption date 25.07.2018, bond holder no. 6205 - 333, certificate no. 5351, name (S) of bondholder (S) swapan kumar banerjee / siddharth banerjee, no. Of bond (S) one, distinctive no (S).[protected], given at mumbai this 24th day of september 1999.

Bond no 2 details
Option ii, issue price per bond (Rs.) 5, 400/-, deemed date of allotment[protected], face value per bond (Rs.) 50, 000/-, redemption date 25.07.2018, bond holder no. 6205 - 332 certificate no. 5350, name (S) of bondholder (S) ingrani banerjee, no. Of bond (S) one, distinctive no (S).[protected], given at mumbai this 24th day of september 1999.

Kindly let me know the status of these bonds and the redemption procedure to take posession of the proceeds.

I have made shopping from ”top in town supermarket, #43/9, borewell road, whitefield, bangalore for rs.2, 008/- on 02.09.2017. But shop keeper has billed for rs.3, 458/-. When asked for refund of the balance amount, they stated the they have cancelled the transaction and given me the void sale bill for rs.3, 458/- and took the payment of rs.2, 008/- again. Both the amounts are debited to my account. Shop keeper is stating that he has received only rs.2, 008/- and asking me to lodge a complaint with icic bank.

Hi all,

I am holding salary account in icici bank. The bank has deducted 9090 inr from my account without informing me or sending me any otp. When i called the customer service center, they told me that i have made an online transaction with amazon. What the hell? I have never used this icici's debit or credit card for any of my online purchase. When i raised my voice on the call then they told that they have raised a case (Sr[protected] and told me that they will get back to me with an update within 45 days. After two weeks the below is email (Attached) which i received from the customer service manager from icici. They told me that "it has been processed as these online transactions were completed using second-factor authentication (Atm pin). Therefore we will be unable to provide refund".

What's wrong with this bank? What do you mean that you cannot you make the refund? Why didn't you send me the otp when somebody is trying to use my pin? How can you blame me when the bank does not have the proper security system to protect the customers' money who believes and makes you no. 1 in the country?

I will not leave this here and i need my money back to my account at any cost. Also whoever is facing this kind of issues can refer to the below which i am going to do to get my money back :

Immediately block the card. Give details of amount debited. Get a reference number

• approach cyber cell and file a complaint.

• send a legal notice to the bank, asking to preserve original records of the transactions.

• maintain written communication with bank’s nodal officer.

• if bank dismisses your case, approach ombudsman in 30 days

• if aggrieved by ombudsman’s decision, approach the appellate authority, an rbi deputy governor

• follow-up with the cyber cell. Take the case to court if no progress for a month

*email from cs manager, icici*

Customer support

Sep 14 (1 day ago)

To me
Dear mr. Hussain,

We understand your concern.

This is with reference to your email regarding fraud transaction.

We inform you that we have raised a complaint through sr[protected] and it has been processed as these online transactions were completed using second factor authentication (Atm pin). Therefore we will be unable to provide refund. Please contact merchant in case of any issues.

We look forward to your co-operation to service you better.

Sincerely,
Customer service manager
Icici bank limited.

I had recharged my jio number through jio website using upi as a payment method for amount rs 149 and the recharge was facilated by [protected]@icici
But the recharge was not done and when i contacted jio customer care to my surprise they told that they have not received any such payment or recharge request. But i received a message that "your payment to [protected]@icici, for rs 149.00 is successful (Refid:[protected]" on[protected].
It has been three months still i haven't received my refund
Jio has asked me to contact the source of payment i. E. [protected]@icici
Thanks
Please extend your support in this regard
Please refund it as soon as possible

Hi, my name is vidya shetkar and i have opened an account in icici bank in 2015. While opening the account i was not aware that my account going to be opened under family account. The icici executive did not even share this information and kept me in a dark.
Till date rs.5874/- has been deducted from my account as mab charges. Even though i was maintaining proper balance, the charges gets deducted from my account.
In june 2017, i applied for de-link of family account in gokul nagar, thane branch. The account got de-linked on 30th june, 2017. Still bank deducted mab charges for june 2017, july 2017 and aug 2017 (Rs.708/- per month).in sept 2017, almost rs.2100/- deducted from my account.
I feel like cheated. If my account has de-linked, still charges are deducting from my account.

I would like to request you to reverse the entire charges which have been deducted.

Dear sir,

I mrinal sen i have paid an amount of 4510.00 for nios d el ed course on 11/09/2017 around 8.30 pm, but the said amount was deducted from the account but till date no confirmation was given from nios, the reference no. Is d[protected], i have taken the screenshot of the transaction, which is given below for your information.

My mail id is [protected]@yahoo.co.in

Please look the matter seriously, other wise i have to pay the fees again which is very difficult for me to arrange another 4510.00 rupees.

I, raghuvir kumar gupta, am a customer of your bank's nehru place branch in new delhi holding account no.[protected] in the name of super link.
We had an od limit of 42, 20, 000/- rupees which was being taken over by yes bank and received a dd for the same. On 1st sept'17 we deposited the dd in the bank but the officials refused to receive it till they received the papers for closure. We again deposited the dd on 7th sept with all the required documents which was received but not presented in the account. They did not communicate any information regarding the dd's submission or whatsoever. On 13th sept, they finally sent the dd for clearing. Today as on 14th sept, the bank has returned our cheque (No.008837 of amount 31, 736/- only), declined an rtgs transaction and removed our od limit as well.
We are being asked to pay interest at both the banks apart from the mental agony faced at the hand of your officials. The branch manager at the bank merely refused to help and feigned complete ignorance about the entire issue. The rm, mr. Vijay had tried to persuade us not to remove the od limit from icici and due to our non-compliance to his request, he is mentally harassing us and deliberately making us suffer in this way.in general also, customer service at nehru place branch is very poor - deposit slips are never available at the branch, whenever we request for statements their standard reply is that the printer is not working.
I need a concrete solution with regards to the fact that i am being asked to pay interest at both the banks. Also, the rtgs transaction that was declined has caused me severe financial loss and setback for business as i will now seem to be a defaulter businessman in the eyes of that company and they will never do business with us again. All the related documents are attached along with

Dear customer, imps txn ref[protected] for rs.1, 900.00 is timed out at beneficiary bank on 11-sep-2017 23:18:04. Txn status will be updated by bene bank in 3 working days.
The amount is stuck some where. I m waiting from three days but didn't get any response from your side. Dear customer, imps txn ref[protected] for rs.1, 900.00 is timed out at beneficiary bank on 11-sep-2017 23:18:04. Txn status will be updated by bene bank in 3 working days. My account is linked on this number: [protected]. Please resolve my issue with immediate effect as soon as possible.