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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23733

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14270

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Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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I had recharged my jio number through jio website using upi as a payment method for amount rs 149 and the recharge was facilated by [protected]@icici
But the recharge was not done and when i contacted jio customer care to my surprise they told that they have not received any such payment or recharge request. But i received a message that "your payment to [protected]@icici, for rs 149.00 is successful (Refid:[protected]" on[protected].
It has been three months still i haven't received my refund
Jio has asked me to contact the source of payment i. E. [protected]@icici
Thanks
Please extend your support in this regard
Please refund it as soon as possible

Oct 23, 2017

Complaint marked as Resolved

So in all after I posted the complaint here neither the company called or emailed me. There was no communication from their side. But luckily my money got refunded after a period of 4 months and 15 days So be patient it will be refunded as it got in my case

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Address: Thane, Maharashtra, 400607

Hi, my name is vidya shetkar and i have opened an account in icici bank in 2015. While opening the account i was not aware that my account going to be opened under family account. The icici executive did not even share this information and kept me in a dark.
Till date rs.5874/- has been deducted from my account as mab charges. Even though i was maintaining proper balance, the charges gets deducted from my account.
In june 2017, i applied for de-link of family account in gokul nagar, thane branch. The account got de-linked on 30th june, 2017. Still bank deducted mab charges for june 2017, july 2017 and aug 2017 (Rs.708/- per month).in sept 2017, almost rs.2100/- deducted from my account.
I feel like cheated. If my account has de-linked, still charges are deducting from my account.

I would like to request you to reverse the entire charges which have been deducted.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 735204

Dear sir,

I mrinal sen i have paid an amount of 4510.00 for nios d el ed course on 11/09/2017 around 8.30 pm, but the said amount was deducted from the account but till date no confirmation was given from nios, the reference no. Is d[protected], i have taken the screenshot of the transaction, which is given below for your information.

My mail id is [protected]@yahoo.co.in

Please look the matter seriously, other wise i have to pay the fees again which is very difficult for me to arrange another 4510.00 rupees.

+1 photos

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Address: New Delhi, Delhi, 110019

I, raghuvir kumar gupta, am a customer of your bank's nehru place branch in new delhi holding account no.[protected] in the name of super link.
We had an od limit of 42, 20, 000/- rupees which was being taken over by yes bank and received a dd for the same. On 1st sept'17 we deposited the dd in the bank but the officials refused to receive it till they received the papers for closure. We again deposited the dd on 7th sept with all the required documents which was received but not presented in the account. They did not communicate any information regarding the dd's submission or whatsoever. On 13th sept, they finally sent the dd for clearing. Today as on 14th sept, the bank has returned our cheque (No.008837 of amount 31, 736/- only), declined an rtgs transaction and removed our od limit as well.
We are being asked to pay interest at both the banks apart from the mental agony faced at the hand of your officials. The branch manager at the bank merely refused to help and feigned complete ignorance about the entire issue. The rm, mr. Vijay had tried to persuade us not to remove the od limit from icici and due to our non-compliance to his request, he is mentally harassing us and deliberately making us suffer in this way.in general also, customer service at nehru place branch is very poor - deposit slips are never available at the branch, whenever we request for statements their standard reply is that the printer is not working.
I need a concrete solution with regards to the fact that i am being asked to pay interest at both the banks. Also, the rtgs transaction that was declined has caused me severe financial loss and setback for business as i will now seem to be a defaulter businessman in the eyes of that company and they will never do business with us again. All the related documents are attached along with

ICICI Bank customer support has been notified about the posted complaint.

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A

Anitasalimath

from Tumkur, Karnataka

Sep 15, 2017

Dear sir

I worked in icici bank as junior officer from 23rd may to june 17 th 2017 my employe Id is 338233 in Bangalore I had worked ..but I have not got my relieving letter
I am requesting that relieving letter get as soon as possible...plz revert back to my mail.

Regards
Anita salimath
Employee id 338233
Contact no [protected]

S

Sravan Kumar Meru

from Vijayawada, Andhra Pradesh

Sep 15, 2017

20000 rupees have been deducted from my account without my knowledge. When I check my mini statement it shows cash withdrawal but I have not done it card is with me only I have not received any message regarding this also. Please kindly do the needful.

R

Rahul Jsw9999

from Gonda, Uttar Pradesh

Sep 15, 2017

My all documents is complete but bank not open my account

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Address: Ghaziabad, Uttar Pradesh, 201002

Dear customer, imps txn ref[protected] for rs.1, 900.00 is timed out at beneficiary bank on 11-sep-2017 23:18:04. Txn status will be updated by bene bank in 3 working days.
The amount is stuck some where. I m waiting from three days but didn't get any response from your side. Dear customer, imps txn ref[protected] for rs.1, 900.00 is timed out at beneficiary bank on 11-sep-2017 23:18:04. Txn status will be updated by bene bank in 3 working days. My account is linked on this number: [protected]. Please resolve my issue with immediate effect as soon as possible.

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Address: Thane, Maharashtra, 421201

Website: www.icicibank.com

This is to bring to ur notice that i am holding the icici salary a/c no.[protected]
At nariman point branch from last 10 years.
There are 10 fraud transaction are done through my account on 13/08/17 at 3.15 am to 4.00 am
Details of same are attached with the letter.
I have register the complaint through your customer care & block my card immediately on
13/08/17. I have visited the sakinaka branch on 14/08/17 and discussed the same to
Bank manager, they have verified the same & denied to take up the matter further for refund.
I humbly request you to please relook the matter seriously & arrange to refund my amount
Immediately

Yours faithfully,
Deepak nhavelkar
Mobile no. [protected]

+2 photos

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Address: Mumbai City, Maharashtra

I have not received the redemption proceeds in respect of
ICICI SAFETY BONDS FEBRUARY 2001 and March 2002
as detailed below

February 2001 Bond Holder No[protected] bonds
February 2001 Bond Holder No[protected] bonds
2+2= 4 bonds @5000 each with total face value of Rs20000

March 2002 Bond Holder No.[protected] [protected]@5000 each with total face value Rs10000

Please take up the matter for an early payment and oblige

detail as per photo attached

Gulbinder Singh

+3 photos

ICICI Bank customer support has been notified about the posted complaint.

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I smt. J. Vanrokim hekte applicant of deled nios, of 987 rongpur lp school, present address Itkhola, silchar, 788002, bearing the ref no. D[protected] and dise code. [protected]. Complaining about the payment status, actually on 13. 9. 17 payment at eazypay icici bank ltd. The amount deducted was rs 4545 from my sbi account, but the status still appear payment not made.
Kindly solve my issue

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dineshballia

from Ballia, Uttar Pradesh

Dec 24, 2017

चोर है साले पैसा काट कर अपनी () में डाल लेते है उसके बाद चुप चाप बैठ जाते है !!

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Address: 700124

Website: dled.nios.ac.in

While making a payment of rs. 4510.00 for TEACHER REGISTRATION at http://dled.nios.ac.in/, i opted net banking payment from my IDBI on icici eazypay, however, while my account was debited, i received a failed transaction page of citrus. I checked my account and it was debited for rs. 4510 immediately. I contacted citrus, they said to contact icici, to which icici bank (Eazy pay) said since i did not have an account with them, they can't do anything about it.
I called citrus back, and they said they are just payment partner and they also can't do a thing about it.
I am stuck, and left in a deadlock situation where my money is lost forever. This is kind of agony i am going through. I have attached failed transaction page of citrus and have provided transaction details below. Please help me out to settle this issue.

Transaction Details
___________________________________________________________________________

Account Number : [protected]
Transaction Date : 12/09/17
Transaction Amount : (INR)4, 510.00
Transaction Type : DR
Transaction Description : IPAY/ESHP/CITRUSPSPL/[protected]/EAZYPAY11
Merchant name eazypay

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 24, 2017

Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

R

rksupsba

from Vikasnagar, Uttarakhand

Oct 12, 2017

I have submitted fee for nios d.el.ed course by credit card of BOB, through sadupayog icici merchant service, Rs. 4545.00 is dedicated to my credit a/c but after 48 har, nios shows payment not made. Where is my amount. Send my amount to my a/c very soon.

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Address: 605009

Dear sir / madam,

This is in regards to imobile bank upi fund transfer from my a/c no.[protected] mistakenly transferd into upi: [protected]@icici.

Request you to please revers the transaction to my icici a/c no.[protected][protected]@icici)

Transaction id: upi/[protected]/[protected]@icici
Dated: 11/09/2017

Previous complaint number: sr[protected], sr[protected]

Name: r shanmugam
Savings a/c no.:[protected]
Contact: [protected]

Oct 16, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear shanmugam86,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Sep 15, 2017

Updated by shanmugam86 Just now that person transfer my account, Thank You for your support

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S

Sonu Kumar Thakur

from Hyderabad, Telangana

Sep 15, 2017

10 day before I have requested credit card. 3 time I get call from your side. My document had submitted. Now I am not able to track application online. I had also sent message to 5676766 as per your customer care. Please share status.

Application. No- N[protected]
Contact - [protected]
Email - universe.[protected]@gmail.com
Name - Sonu Kumar

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Address: Ghaziabad, Uttar Pradesh

Hi,

On 15.9.2017, starting from 1:27 am, 10 fraudulent transactions were made from my bank account and payments of a total of 26, 000 inr (Rupees twenty-six thousand) were made to payu as per my a/c e-statement.

I request you to help me get my hard earned money back.
Transaction details as i can see from here are as follows:

Min/w. Payu.in /[protected]/0 — rs. 5000
Min/pay*www pay/[protected]/0 — rs. 5000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs. 2000
Min/payu /[protected]/0 - rs 2000

Please investigate the matter. I did not authorize these transactions. No notification for otp. This is my salary account, what is the guarantee that my money is safe with you?

Anyway, from what i can see, payu is a third party e-wallet which can receive money 24/7. Can you get in touch with them directly to revert the money to your bank and not receive these payments at their end? I have written to them already. Help me solve the case immediately and revert these payments asap.

I have been with icici from 2010. I follow all your guidelines, and i regularly update my passwords (Both net banking and online transactions) from time to time, as advised by your bank.

Icici bank should have a stronger monitoring system in place to stop series of fraud transactions like this. I see copy-book similar cases have been reported as early as dec last year and also in aug/sep 2017 on https://www.complaintboard.in/complaints-reviews/icici-bank-debit-card-fraudulen...⇄ by many customers.

Its all over the internet that icici bank has topped the list in debit card frauds in india. What are you doing to curb the situation?

Why are you not taking necessary actions to stop such fraud debit card transactions which occur after customers like me fall asleep?

https://www.thequint.com/tech-and-auto/tech-news/debit-card-fraud-in-india-via-d...⇄

Please don't make me lose my faith in you. Help me get my hard earned salary money back. Stop these frauds from draining my account. Assure me that i will not bear such losses ever and this was just an exception.

Geetanjali

ICICI Bank customer support has been notified about the posted complaint.

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G

Geetanjali Mukherjee

Oct 4, 2017

It is HEART BREAKING to see that even after I immediately reported the 10 fraudulent transactions to the bank on 15th sep 2017, immediately after they took place and even after multiple reminders, calls, complaints, emails and appeals, bank is still refusing to help me and is giving me dubious explanations. It is also annoying to see that even after I had a clear telephonic conversation with Mr. Tiwari, and rectified/refreshed his about the case froms tart to finish, he still fails to quote the amount correctly. It is not "disputed amount of Rs. 24, 770.53" but the disputed amount of Rs. 26000 of my hard earned salary money from my sweat and blood.
Complaint - SR[protected]

I was just going through RBI's revised announcement on 6 July 2017.
Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions
RBI/2017-18/15

According to the circular - ''A customer’s entitlement to zero liability shall arise where the unauthorized transaction occurs in the following events:

Contributory fraud/ negligence/ deficiency on the part of the bank (irrespective of whether or not the transaction is reported by the customer).

Third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.''

The above statements are very self explanatory. This guideline was released for an increased thrust on financial inclusion and customer protection and after the recent surge in customer grievances relating to unauthorised transactions resulting in debits to their accounts/ cards, as a the criteria for determining the customer liability in these circumstances. The reviewed guidelines are 100% in my favour. The revised directions in this regard are set out in the document.

The transactions started at 1:27 am and ended at 1:33 am on 15th September 2017. I am a middle class person and the way in which these transactions occurred within a quick span o[censored]nder 6 minutes in succession are so unlike a human but more like a bot/hack attempt (these are the time stamps on my SMS alerts and email alerts and I don't know how accurate or CORRECT the bank is). I was frantically searching online for a customer care number to block my cards. Finally the call got connected at 1:40 and within 9 to 10 minutes 26000 thousand were drained out on a string of bot like transactions. ICiCi bank has no security protocol in place to disable in human transactions which is so primitive of a system to be present in today's digital economy.

Being one of the largest private sector banks of India, how can you allow 10 fraudulent transactions that are so not human, back to back, without any two factor authentication? If they were authorised with a 3D secure pin, that means my 3D secure pin has been hacked from your lousy servers due to your negligence and ICiCI bank must take the onus in this case and initiate a 100% refund.

The IP adresses mentioned by Mr. Tiwari do not belong to me. Moreover, RBI directives state that the customer liability is ZERO if fraud is reported within 3 working days In my case, i reported them immediately. What does the statement "In this case, as you have reported about the loss after the occurrence of the alleged fraud, the loss is required to be borne by you." signify? How am I supposed to control a fraud BEFORE it takes place? I am no messihah that i can see things coming. Is the bank involved in this internal breach? This is such a lame statement!!! Numerous cases of ICICI BANK DEBIT CARD FRAUD are floating all over the internet. This is shocking as in maximum cases you say the customer that '3D SECURE PIN WAS USED' and escape happily! (Cases - https://www.complaintboard.in/complaints-reviews/icici-bank-debit-card-fraudulen...⇄ ) If you do an internal audit, I am sure you will come up with a breach in your your security systems and a huge loophole as far as protecting customer 3D secure pin details is concerned. If not you or me, a third party is taking advantage of this loophole to conduct a breach. Please revisit my case and give me a better resolution. I demand it.

Besides, on call your customer care manager explained to me that anybody can initiate a transaction without the customer's approval of the have extremely elementary card details.Waiting for your email-response once again. Hope you will send again a better answer this time. Please give me my money back. Please. I beg of you.

A stressed customer - Geetanjali Mukherjee
[protected]@gmail.com

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Address: 784116

Dear sir, i anowar hussail mollah, vill. Takimari, p. O. Dalgaon, dist. Darrang (Assam) i am a teacher of a private school. My school dice code is [protected]. I am belong from a poor family. I was registrar my d. El. Ed teachers registration form online. First two step has been completed successfully. But when i go to make payment options the internet server was go down that's why i couldn't complete my payment. But suddenly i have got a message from sbi bank that your a/c has been debited rs. 4545.00 from your account. Suddenly i again login to teachers registration site the site shown to me make payment option. I am shocked that my registration was not successful. Today i went to bank & check my a/c but my a/c is debited rs. 4545.00. So sir i request you please help me & refund my rupees to my a/c and helping me to complete my registration.
Thanking you

Regards
Anowar hussain mollah
Dalgaon, darrang (Assam)
Email address - [protected]@gmail.com

Oct 26, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear Anowar Hussain Mollah,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: East Khasi Hills, Meghalaya, 793106

Website: www.nios.ac.in

I shri jiskhem syiemlieh (Applicant of deled nios) of balat bazar rclp school (Adress: balat east khasi hills, meghalaya - 793106) bearing the reference no: d[protected] and school udise code: [protected]. Complaing about the payment status, actualy on 11/09/2017 22:48:01 payment at eazypay icici bank ltd. The amout was deducted rs 4545/- from my account, but the status still appear payment not made.
So, dear
Sir/madam kindly solve my issue

Thanking you
Mail adress: [protected]@yahoo.com

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M

MrinalSen

from Ranchi, Jharkhand

Sep 15, 2017

Dear Jiskhem Syiemlieh,

Same thing happen with me, ICICI payment gate way is so third class, many people like us have been cheated by ICICI eazy pay.

If payment is not refunded or confirmation was not made I'll suit a consumer case against ICICI eazypay.

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Address: 160055

Website: infinity.icicibank.com/corp/Finacle;jsessionid=0000lMbwHYmpSSHLFnGDi5cEIrS:R4128q7mb?bwayparam=pE7lM

Hello,

There is unauthrized charges are debit from my account details are below, take an action asap, as i need the money in urgent basis,

Rtnchg-31393/09-08-17
13/09/2017
Dr. : rs750.00

_

Igst[protected]
13/09/2017
135.00

Thanks

+1 photos

Oct 24, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear Annie Vaish,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear Annie Vaish,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4g931) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka, 560050

This is to inform you that a fraudulent transaction was made from my debit card on 27th july. Please note no otp. Or pin details was shared.
Both the transaction. Was made on the same day from 2 merchandise as stated below.

Transaction 1 :
Amount :100242.99
Merchandise id: min *b*h
Date :

Transaction 2 :
Amount :10660.01
Merchandise id: min*hair 4 joy
Date : 27th july 2017

However the bank is taking no action o this even after repeatative follow up and calls.

Oct 15, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4g7qu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu

Application no : s[protected]

Documents submitted on 01/09/2017

I've applied for a credit card two weeks ago. Till date, i can't check the application status online. Neither the bank representative contacted me again nor i received any call for verification. Can somebody let me know about the status of my application.. Thanks
Name : d. Vijayan

Oct 29, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear Vijayan Devarajan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4g92w) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu, 600059

Hi 08..09.2017 morning i have received 6 messages which says i have purchased from clues network private for rs. 17, 649.00 and rs. 8, 100.00. But i didn't purchase and not done any transaction on 08.09.2017. I don't know how without otp some body used my card.
I have blocked all using icici chat and customer care (Fraud prevention team). Icici fraud prevention team asked to submit
Customer dispute form, id proof copy and copy of debit card to nearest bank. I have submitted all these to ekkaduthangal branch o nsame day at 12 p. M. On same raised i contacted merchant to stop the orders but hey replied it is done by u we cant do anything on this. U can check with bank for online fraud.
Now icici abnk customer care saying the transaction done using atm pin they wont return amount ask to check with merchant. Now i cont acted customer care he is saying you used 3d secure pin for transactions so we cant help. I dont which one is true. But i did not purchase or transfer amount on 08.09.2017.

Please help on this.

Thanks,
M. Sabari
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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Address: Mandsaur, Madhya Pradesh, 458001

Website: Nios.ac.in

I have made payment through airtel payment bank by (Debit card) (Of rs. 4545 to nios university for d'el'ed. My balance of rs. 4545 is deducted from my account all though my fees was not paid. And also my money was not refund and the mobile service o[censored]niversity is very bad they are not picking my call.
Please solve the problem and call back.
Contact n. [protected]
Email. [protected]@gmail.com

Oct 16, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear Teena parihar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Rajesh tiwari, on september 14, 2017

Hi,

I've applied for a credit card four weeks ago. Till date, i can't check the application status online. My application number is a[protected] & has taken all the documents, photo & it papers. Neither the bank representative contacted me again nor i received any call for verification. Can somebody let me know about the status of my application... Thanks

Oct 21, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear trajesh70,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4g90z) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pilibhit, Uttar Pradesh

Respected sir,

This is to inform you that i made payment of 6 person from a/c no.[protected]Icici bank pilibhit) for d el ed course from nios using easypay. Course fees is rs. 4545/- per head. But 8 times rs. 4545/- has been deducted from this a/c. So, i kindly request you to refund my rs. 9090/- which is extra 2. Deduction. For this i will be greatly obliged.

Thank you.

Oct 23, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

ICICI Bank Customer Care's response Dear Francis Xavier Cecil,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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