ICICI Bank Complaints & Reviews

Hi,

Every month there is deduction of amount 500 from my wife's icici salary account number #[protected] with transaction remark as decs dr/[protected]/eiil - the.

There is no prior intimation or anything asked before debiting the amount, nor we can see where the amount is going or a way to stop.

This is happening at start of everymonth

I was not given any notification of the withdrawal of the money either on the email or on the sms. I request you to look in the matter as early as possible and return and refund the money to me.

Dear sir/madam,

I believe you will read through this email and respond unlike usual customer care people replying a standard template.

Please find below my details :
1. Name : aruna alagappan ar
2. Icici account : 00770152xxxx
3. Demat account :[protected]xxxx

As i was not transacting any shares, i approached icici direct, saligramam branch in 2014 regarding demat account closure. They asked me to give a bsda request, so that i ll not be charged any annual maintenance if the total trade is below inr 50000. Hence i gave the request.

In 2015, i was charged around inr 600 for demat account maintenance. As i relocated myself the medavakkam, i checked with velachery branch on this and they told, there is no bsda request given in this account. Looks like the previous guys missed it completely. I again gave the same request in velachery branch and asked for an acknowledgement. They told there will not be any acknowledgement for this. I got the acknowledgement for bsda confirmation in email.

In 2016, i was again charged around inr 600 for demat account maintenance. I was shocked and approached medavakkam branch to close my demat account in frustration. They asked me to give a bsda request and i refused it and asked them to close my demat account with icici. They took the request and told i ll receive sms in the next 10 days and i received the confirmation too.

In 2017, i was again charged around inr 600 for demat account maintenance. I was really frustrated and wrote a letter to customer care enquiring my account closure and bsda requests. But these people are sending me forms to close the account and asking me to approach the nearest branch.

I am totally confused and frustrated with the replies for my back and forth emails. They say my trading account is closed and not the demat account, hence there will be charges. They say the bsda would have been cancelled is there is any fradulent activity found (There is no or very less transaction in my account. If there is any cancellation in bsda, it should have been informed to me). As a customer i wanted to close my demat account and i gave the request. Its not necessary for me know about your different accounts. Its your responsibility to close them. If you are not doing it, how can you expect me to pay for these irritating things. I had paid around inr 2000 so far and trying to close your account for the past three years. Is this the service you provide to your customers?

I want the charges i paid so far to be refunded and this account to be closed. If i go and close this account, you will say some reason and charge saying xyz and the account will not be closed : (

Regards,
Arun ar

I did a recharge of rs 399 for recharging my jio number on 18th of october via my jio app using upi payments. The money was successfully sent to [protected]@icici but my number is still not recharged. My transaction id is[protected]. Remarks column only says pay-collect-request.

Kindly refund the deducted amount as i've already done the recharge.

Thank you

Kevito l achumi

1. The subject bond has been dispatched in original duly discharged by speed post (Em[protected]in delivered on 26 september 2017) along with application, xerox copy of pan, changed-address proof and cancelled cheque to the following address :-

3i infotech limited, international infotech park, tower no 5,
3rd floor, vashi railway station complex, vashi,
Navi mumbai - 400 703

2. A considerable time has been passed but the redemption warrant of folio no[protected], certificate no - 6075, (No of bond - one and distinctive no - 7213) has not yet been received.

3. May i request to redeem the same at the earliest and forward the same at the following address :-

Major manoranjan pd sinha
121/1, rajouri marg,
(Near golf course of bombay sappers')
B. E. G. & centre
Khadki
Pune - 411003

4. It has been experienced that services of 3i infotech limited is not appreciable at all. Neither phone calls nor email messages are being replied.

5. Its high time to claim the interest of delayed period also due to delay in redemption by the company. Since the redemption date was 28 april 2017 and in spite of completing all the required formalities the face value of rs 50, 000 is still in their account.

6. My mobile number is [protected].

7. An early action is requested please.

Hi, my self ramesh murapareddy. On 12th of october 2017 i have tried withdraw the amount rs 9900 from dhanalaxmi bank atm. I have not received amount from atm but icici debited rs9900 from my account. I have been doing follow up from that day. They have closed my request on 23rd october 2017. When i called again they have taken new request.

Please do the needful.. I am fedup by calling customer care.

Dear care team,
Please look into my certificate fee payment of 1012 rupees towards klu guntur district, a. P., india, through eazypay. The transaction ref id: [protected], date:july-25-2017, time: 14:41. The transaction shows successful but the management says the money/fee is not credited to them. Where is my money? I have done a transaction using my sbi account, the sbi says the transaction is successful we can not do much. When contacted icici customer care they say we are not responsible for eazypay, then who is responsible for eazypay transactions? Why so careless? Why are you encouraging third-party untrustable apps? Don't i want to know the status? This is hard earned money, not by looting. I am a student try to understand my concern, either the eazypay or sbi is responsible but if both of you don't want to look into this account it is terrible and frauding your own customers.

My full name is bijeesh marunnoli and i hold the a/c #0357*28 with icici bank. I have been using this account for the last 7 years as my salary account. I noticed my last name (Marunnoli) was misspelled as marunndli in my icici personal details and i visited icici hsr layout branch (Home branch) twice with an inquiry regarding what to do about it. But i was disheartened by the reply that i received, that it is not possible to change an account holder name and i need to close down my account and start a new one with correct name. All my salary deposits are associated with this account and i would not like to close this down. None of the documents i submitted will carry an incomplete name of mine and i am sure of this. While this is a straight forward request considering the documents i can produce (Pan card which is already linked / aadhaar which i should have used as address proof) i do not understand why my request is being turned down.
I have to update my aadhhar to this account, but not able to do due to this mistake.

Hi,

My fixed deposit number [protected] matured on 14th sept 2017. I had misplaced the original deposit. I have given the indemnity bond along with all the documents at icici securities office at munusamy salai, kk nagar office chennai.78. I have not received any reply till date. Can any one help me.

S. Srinivas
Email; [protected]@gmail.com

Money is debited but my jio number [protected] through upi is not recharged by Rs.399. My transaction id is[protected]. Please refund my money.

Hi team,

From my account veerepalli suresh[protected] deducted smab chgs aug17 & igst[protected] for august and september.. With out notification.

1 17/10/2017 igst[protected] dr. 51.84
2 17/10/2017 smab chgs sep17 dr. 288.00
3 09/10/2017 igst[protected] dr. 99.00
4 09/10/2017 smab chgs aug17 dr. 550.00

Could you please take action for the same and revert the amount as early as possible.

Sir/madam,
I turimerla ravi loan account number : lpnel [protected] of icici bank nellie branch 6310 in andrapradesh had applied for personal loan in dec 2016 in icici bank. 6310.
They sanctioned the amount 7 80 000 /- by two checks. The checks numbers are 425195 for the amount of 599309/-, and the second check 425196 for the amount of 175 128/-
425195 was cleared. As i have an acconunt in s b i somasila in nellore dist, i sent the check 425196 to the bank. Because of some technical problems raised they returned the check to me in feb 2017.
In the same month i returned the check no:425196, in icici bank at nellore6310, in a. P. To prudvi sai (Phone no [protected]) who was working as loan manager.
Since feb 2017 many times i made phone calls to the branch and directly met the staff several times though i am suffering from health problems both mentally and physically.
I spent a lot of my valuable time even i am a govt employee, to clear the issue.
But they didn't respond properly.
I reques u please take necessary steps to clear the problem.
Thanking u sir/ madam,

Yours faithfully,

Ravi turimerla
Phone no :[protected]
Mail: [protected]@gmail.com

Dear sir,
This is to inform you that two tax saving safety bonds (Bond holder numbers[protected] bond number 115437 and 115438 of rs 5000/- each) have
Already been matured long time back, but i have not yet received any information from your end.

You are requested to kindly remit this amount in my account no.[protected] axis bank, east patel nagar, new delhi branch at your earliest
Regards,
Keshav gulati

Sir, i am holding my icici money multiplier bond-0399-mmb-2 with date of redemption 28.4.2017. I just forgot to redeem the bond on time. Now i want to submit the bond for redemption. What is the procedure for redemption? Please help.
Bond details are as under-
Bond holder number : 5468-709
Certificate number :14347
Name:bimal kishor mandal
Issue price:4700
Issues date:28.04.1999
Face value :50, 000
Redemption date:28.04.2017
My contact number :[protected]
Email id : bimal. [protected]@gmail.com
Place : new delhi

Thanks
Bimal kishor mandal

Icici card 5241...9009. Last two month i have paid bill more than 50000 every month, last august month i have paid bill 64000 on 23 august and told to icici bank 5 times that i have paid bill but they settel my bill before due date03/092017. They told me it will take 7 days to settle. Before this i never faced this problem. It was took hardly 2 to3 day for bill payments. But icici intensely charged interest and late fee they delay our bill payment. Last time i warn them about this and fire too for same problem. But this time i have paid bill on 26 sep about 55000 and 27 sep 3500 for bill of 58000for sep month. But this time also they setteled my bill on 7 octber and my due date was 03 october. With due date and my bill payment 7 days complete. They charge late payment and interest on my bill intensely. If i paid bill before 7 days of due date then how can icici charge it? They charge late payment fee 750+150gst and interest 2503+450gst total 3850 which i will not pay. Please wevie off all charges and clsoe my icici credit card immediately. One month ago i informed and warned about this problem eventhough icici charged access amount. Now i am going to bank lokpal /banking oumndsum..

I am writing this mail with lot of anguish and distress due to non-cordial response from your credit card team since last one month. I am one of the oldest customer of icici bank having saving account and credit card over decade of time and my trust & faith for icici was extremely par that i have not even thought of shifting to other banks inspite of the fact that in our company we are associated with sbi. But all vanishes within short span of time and without taking much of your time just to brief the whole issue which is under :-

1. My platinum credit card was expired vide no. Ending with 2023 and was due for renewal in the month of august 2017 and before one of renewal i requested for the corel card in place of platinum card by visiting the preet vihar icici branch. I have all the correspondence..
2. New card was issued after 15 days with the no ending 3003 but my nightmare started when i received the platinum card also along with add on card. Moreover new corel card was issued without pin no. Meanwhile bill was generated and i could not able to access the bill. So from day one tried for the customer care no. But ivrs system always asks for the pin no., tried to generate the pin through ivrs but message was conveyed that your mobile no is not registered. Even visited nearby banks also and they were adamant that plz talk to customer care only..
3. During this process, bill due date was over and my query about the bill remains unresolved. After the due date and non payment of credit card bill, received call from icici bank insisting to make the payment but i categorically toll first resolve my both the issue i. E. Pin generation & bill amount /access query.
4. They could not gave any resolution but provide me one no and tried this no for continuously & manage to contact the customer care executive first time but again got the very negative that corel which was issued to me is under the name of my wife name i. E. Vijay laxmi hence without their consent pin cannot be generated. I told him that new card is under my name only and but keep on saying that in our record name of ms vijay laxmi is appearing. Then i requested for the escalation officer, initially they refused but after holding the call for 5 minutes able to connect. My problem of pin generation was finally resolved and they provided the copy of bill but they tile me that you have to pay the interest and i keep on requesting that due to my non resolution of issue why should i bear the interest, i pay only the billing amount. They raised the sr with no. Sr[protected] but till date no resolution was given and due to response i have not paid..
5. From last 15 days i keep received the missed call from no [protected] i. E. Icici customer care on daily basis and only once they spoke to me insisting for making the payment immediately. Aggreived with response i raised the complaint using your icici portal at all the three levels but not even a single icici official spoke to me, only keep on received the missed calls.
6. Finally without any resolution my credit card was blocked and till date no resolution has been given.

My only request to the highest authority to intervene and help me to sort out the issue.. I am ready to pay immediately but not the interest part for which only bank is responsible.. You can check the history.. I have always make the payment well in time.

Your icici customer care is so dis heartening and customer focus is almost negative, hence i am constraint to write this mail to the highest authority and expect the early resolution so that association can be continued with you bank.

I have not received the account statement for payment schedule for my loan. I want to make foreclosure but dont know what is the remaining amount i have to pay.

I have sent lot of mails to the customer care, there is no response.

so please mail me those detail to my mail id.

On 22.10.17, at 1.30 p. M i got a massage that i made a transaction o[censored]sd 99 for amazon prime member from my credit card account which i did not. I called amazon customer care also to find the issue and they also replied they cannot see any such thing which i got. I blocked my credit card also.
I shall be highly oblized if you see that matter and give my ammount back.
Thanking you.

Account number :[protected]

Six years before i agreed with the icici bank that my name is md umar faisal. But later on i was not able to link my aadhar with pan, so i corrected my aadhar as mohammad umar faisal. Now the problem came when i was linking my aadhar with the bank account, every time i tried it gave me a message that there is a name mismatch.

I tried to get in touch with bank officials but they denied that name correction is possible.

Currently my name as per account is md umar faisal and now i want my name to same as of pan/ aadhar/ passport which is mohammad umar faisal.

I am not telling the bank to change the name from md umar faisal to zubair khan or md umar faisal to moiz ur rehman.

I am simply saying for correcting my name from md umar faisal to mohammad umar faisal.

And if the rbi guide lines says that name correction is not possible then i would be happy to accept.

Thanks a lot.

Regards,
Faisal

I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application..

K Srinivasa raju,
[protected].

Dear icici

This is to say that i am icici bank a/c holder in my nearest branch having ifsc code - icic 0001025 in faridabad near tikona park all most 4 yrs. Old. Initially it was saving a/c which later changed in salary a/c. I have a credit card of sbi which im using properly and re-paying at regular time but i cant afford to have any other banks credit card due to my poor cibil score i. E. 604 which is not good. This is because i am a defaulter of an icici bank credit card which actually i dont have having a/c no.- [protected]. I got this information on deep investigation through web sites and with one of my friend. I am taking indialends app as reference which has all further information correct. This app showing me an overdue of payment of about 4000 something and delay by 675 days, showing card was issued in 2015 year end.
I have attached the screenshot here in this mail. So you are requested to pls help me out of it. People prefer private banks over govt. For better services rather than struggling over such issues.

Thanks
Ram gopal

Account no:[protected]