ICICI Bank Complaints & Reviews

Customer details :-
A/c name – sangeeta bapna
A/c no. –[protected]
A/c type – saving
Customer id –[protected]
Bank name – icici bank

Recurring deposits :-
Deposit no. –[protected]
Open date[protected]
Dep. Amount – 2000/-
Roi % - 7.50
Period - 15 months
Maturity amount – 31535
Maturity date – 22/09/2017
Mode of payment – auto debit on or about at 22 of every month from saving account stated above.
Issue

1. 14 auto debits were successfully done every month from 06-2016 till 07-2017. But the last auto debit of august i. E. 08-2017 was not done from the banks side. (Saving account was having sufficient balance)

2. I came to know about this in september through the e statement that the last payment of rd is not been debited yet. So i called customer care to conform this, there i got the reply that sir u contact your nearest branch, i visited my nearest branch that is gnps branch, udaipur on 12/09/2017 were the employee of the bank told me to deposit the cash rs. 2000 in the rd account. And i did the same.

3. On 22/09/2017 my rd’s maturity date when the maturity amount was not credited to my saving account, again i called customer care where she told me that my maturity date is 12/10/2017and she don’t know the reason for the shift in the maturity date and told contact your nearest branch, i visited my nearest branch that is gnps branch, udaipur on 25/09/2017 were i had discussion with the bank employee and they admitted that it was an technical error due to which auto debit was not made in august, and cash was deposited on 12/09/2017 due to which maturity date sifted to 12/10/2017.

4. They realized there mistake and told that they can compensate me to loss of interest by reverting the charges of debit card which are being deducted from my account. And they made the reversal of amount being charged 172.50+171.75 = 344.25/- total on[protected] for letting me wait till maturity on 12/10/2017 with the maturity amount of rs. 31535/-

5. Now on[protected] my saving account was credited with rs. 31511/- instead of rs. 31535/-. A deduction of rs. 24 was made without any clarification. The bank employees also don’t know the reason for this deduction nor does my statement have any entry for this deduction.

Points to be noted:-
1. To compensate their mistake they have reverted me my 2 years debit card charges, is it legal to revert these charges. As they are correctly debited as per the rules.

2. No information regarding the deduction of rs. 24/-.

Hi, i have a credit card and cpp plan has been activated for the card. I have been calling the cpp customer care team[protected] /[protected] to cancel this plan for last 10 days from my registered mobile number and i am giving all the details to them but they are saying my address is not matching from their records although i have tried all my possible addresses. Also i have mentioned them my banking profile address to them but they are refusing my request and saying i am not a verified customer. I don't know what address they have put in that column. It's really troublesome for me. This incident has a negative impact on me for cpp plan as well as for using credit card in near future. I have also planned to cancel my credit card. I am also calling icici helpline and this number is also not reachable. As of now i did not get any solution for this problem. Please help me.

I was trying to transfer my amount through neft.. I tried 3 times and its locked now.. I cross chked every time and grid value was totally right but still its locked. May i know the reason why. Right now i m out of country and i need to transfer amount right now i cant wait.. Your servies are really pathetic.. I hve never faced such situation with any other back.. Activate it right now otherwise cllose my bank account now.. My account no[protected]

Dear sir...

My requirements are:
1. Reactivate my account as requested in the attached form
2. Update my contact details as per the address provided in the salary account six months bank statement attached.
3. Update my mobile number for otp as per the contact update form attached.
References:
1. Service requests numbers: sr[protected], sr[protected], sr[protected], sr[protected]

2. Registered complaints through grievances cell in icici nri website – level 1 & 2 – neither acknowledged nor responded.

3. Chain of emails sent to [protected]@icicibanck.com and customer care phone call recording messages can be archived.

4. Attached documents: (12 files)
A) request letter
B) passport and qatar permit – id (2 files)
C) contact update form
D) activate dormant account request form
E) company id and company contact (2 files)
F) address proof – qatar local - doha bank six months bank statement and current statement of salary accounts, credit card latest statement with present address (3 files)
G) all the dhl tracking records. (2 files)

My below latest email to level-2 icici grievance and complaints registration can give a brief picture on my issue:

It is very sad and pain on seeing the ugly behaviors of icici customer care representative and the supervisors. Yesterday and for the past one month whenever i talked to them i received promises which were not kept. Recording of my conversations are well evident to proof all the ugly behaviors icici. Even my complaints registered in grievances page of icici website also neither acknowledged nor addressed until now.

Meantime i'm really surprised on listening that my problem not resolved due to my bank statements of 3 months not submitted.

First i clarified many times by phone and as advised in earlier email i additionally submit the requested bank statement for address proof. Neither there is advise to have 3 months statement nor i see amy requirements for 3 months statement to update my contact details.

Almost five service requests registered with 10 documents submitted... One month tracking on regular basis with irresponsible customer care team... Even on 10th oct 2017 around 10 to 10.30 pm 3 times kept hold on phone by rep finally failed to get supervisor online... Promised to call back... I too booked call back... All on vain. With this icici deaf and dumb customer service....

I need immediate interference from management on my requests..

Finally... Until now neither my issues resolved nor responded...

Thx
Regards,
Kanagaraj

Dear sir/madam,

I am an account holder of icici bank. When i checked my balance through net banking i saw a charge of rupees of rs. 584/- in the name of smab chgs aug2017+stax105.12 date 09/10/2017 is deducted from my account.

My account no is[protected]
Mobile no.- protected
Email id - [protected]@gmail.com
A/c holder name - rousan ali

Pls refund my money immediately where no fault from us.

Unauthorised transactions hale ended from above mention debit card on 28.09.21017 at 3.00 am to 3.30 am .Already completed SR NO[protected] amount transferred to, VODAFONE 5000, INDUS IT 50000, RELOAD ON 2000, BHARTI AIRTELL 4000.
ICICIBANK ACCOUNT NO [protected].
OPT WAS NOT SENT AT TIME OF TRANSACTIONS

ARJAN MENGHRAJ PAHILWANI

My name is sushil shinde from nasik, maharashtra

Money counting (Sound) was in process, due to power cut, cash was not delivered but amount gets deducted. No ups or generator facility available,

I am a customer of icici bank

I am using axis bank atm located at shailaja apt, shantiniketan colony chowk, prasad mangal karyalaya marg, gangapur road, nasik - maharashtra

On 11/10/2017 around 6:50 pm to 7 pm in the evening i had used axis bank atm in nasik
For money withdrawal but the txn got failed due to power cut while the cash withdrawal (Counting) was under process.

I had to withdraw rs. 10000 but i did not get the money, i didn't get the money but my icici account was debited.

As power failure i did not received any slip to check transaction id and atm id

I already logged the complaint via phone to customer care -

Sr no - sr[protected]

Account details :-
Name :- sushil shinde
Atm used - shop no. 4, shilaja apartment, dsouza colony, corner gangapur road, d. K. Nagar, nashik, maharashtra 422005

Please investigate (Camera) and get the amount credited back to my icici bank account.

Had done a transaction of amount of 4510 rupees on 30 september 2-3
times but in last transaction my amount is debited from my account and the
transaction is failed but amount is not refunded yet... My account details
are...
account no.[protected]
ifsc - icic0000481
account holder - vijay mukati
transaction details are mentioned in attached file

I'm really not sure what's wrong with icici bank. Without inviting me or without confirmation from me they have reactivated my credit card and i got the bill of 28 which i did not used. I don't have the car with me i broke it on through it into dump. I don't have any idea what to do to deactivate this card. Even i cannot call phone banking. This is really disturbing and i hate icici for what they have done.

I mr sanjay keny had purchase icici safety bonds-february 2001 (Children growth bond) for the amount of rs.5000. My application form no. Was a 1612084 (Folio no.0641013) against which i have not been provided the certificate which is due for matuarity in 2017.

I have already sent mail to [protected]@icicibank.com, but not received any reply.

Mr. Sanjay keny,

I am an account holder of icici bank for about 3yrs. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 599 rupees in the name of smab chgs+sgst 53.00 + cgst53.00. My account no is[protected]. I decide to close my account.

Hello,
I am writing you to give information about the problem of locker freeze. Further in details i have locker in icici bank usmanpura branch ahmedabad gujarat. There are 3 holders of that bank locker account. Me, ruchi; husband dipen and mother in law shailu. There is some personal issues going on in family so because of this reason mrs. Shailu gandhi has given application to the bank and the locker has been freezed. My concern is that is is possible like this?

Please help me
Contact:- email [protected]@gmail.com or call +[protected]

I took a icici travel card from india while travelling to uae... For the last 3 days i am unable to withdraw cash from any atm.. When contacted the customer service team they seem to have no clue of the reason and keep asking me to wait while the team checks.. It's been 3 days i am in a foreign country without being able to withdraw my own money... This is ridiculous... To top it they have reduced the withdrawal limit to 500aed stating security reason while i was told that the duly limit is 7000 aed.. Do you know the cost of living in foreign countries and with whose permission or prior notice did they do that... #icicitravelcard#unsafebanking#donotbankwithicici#worstbank

Dear Sir

My ICICI ATM card which was valid from 10/07 through 09/17 had been expired . My account is in Sulthan bathery branch, Wayanad, Kerala
My account no is[protected].

My card no is[protected]

Kindly renew my card and send at the eraliest.My address is

Jiju T D
Aswathi House
Karachal post
Meenangadi
Wayanad
673591

I had made a on-line transaction for the payment of west bengal govt. Land mutationon charges, dated 10/10/2017, through government receipt portal system with icici net banking..
Transaction details is as follows:
Account no:[protected]
mobile no:[protected]
online payment via govt. Receipt portal system
bank reference no:[protected]
govt. Reference no:[protected]
transaction date and time:10/10/2017 18:26:08
chalan amount :1320/-

this amount debited from account, but i can't download the e-chalan (Govt. Receipt).
the govt. Portal shows :
"transaction pending. Payment not reported by the bank. Please contact the bank".
Or
"problem occurred during the transaction between bank site and grips. Please check name and value of the parameters, value could not be blank or null."

I had already mailed a complaint with icici bank. Till now nobody has approched me regarding the issue. Do the need full immediatelty.

Thanks & regards
Tusar kanti sarkar

Dear sir: we are very much aware that the banking institution is run for good customer service / relations vis-a-vis profitability, growth and expansion of the bank. Being served for 40 years and retired from a prestigious govt. Of india organization, it is very disappointing to see the teenagers handling the desk in an inappropriate and callous manner of discriminating the customer do not augur well with any banking institution. They are not aware of their responsibility but also tarnishing the image of a bank. Victimizing and punishing an ignorant individual staff for their folly is not our purpose. But certainly, the higher echelon of the banking institution can circulate a general purpose notification regarding the grievances and dis-satisfaction of some customers so that the staff becomes aware and act in a responsible manner in handling customers without any bias towards them.

Dear team,

I was supposed to transfer 9000rs to my friend account holding with hdfc bank. Due to human typing error i mistaken in last 4 digit of account number and transferred fund to an incorrect account number of the same hdfc bank and the fund of rs.9000/-have been credited to that account [protected] instead of my friend account [protected]. The account details of fund transferred are given below for your reference. The amount was transferred on 10th october 2017 around 9 pm. I request you to review and reverse the erroneous made transfer. Please let me know if any other information is needed.

Name: neha singh

Account no:[protected]

Wrongly selected a/c no (Hdfc) : [protected]
Reference no.[protected]

Guru nanak cotton g & p factory named account is opened with raman branch (Icic0003978) and we receive payments from this firm. We have to clear our cheque, but your raman branch has no clearing cheque option and we have to go talwandi sabo branch, then why you opened your raman branch. I request, if you can not provide service, then close this branch

I am an icici bank account holder since november, 2014 and i have been regularly using it since then. But on 09th october, 2017, a total amount of rs. 683 (Approximately) was deducted from my sb a/c without any prior intimation or notice. I did not get any notification on my registered mobile number as well. Yesterday, when i went to withdraw some cash from the atm, i saw that the same made in my account on the previous day. The deduction was made in 2 parts namely, igst2017100 for rs. 104.22 and then smab chgs a for rs. 579.00, which totals to rs. 683.22. I was given no notice or no intimation on why this was deducted. I have been depositing money in my account all through this time but still a reputed organization like icici bank decided to do this with customers like us who have been a loyal customer of the same for almost 3 years now.

My a/c no.[protected]
Holder name: debsubhra ghosh

Few days ago i got this email from icici saying that i can use my debit card to buy things through installments. So i bought lots of stuffs from flipkart, through icici debit card emi method. The complete amount has been deducted from my account now. And it's been almost a week now, the amount hasn't been converted into emi and i haven't gotten the amount back.
Now i have almost no money in my account and it's making me struggle to go through my everyday life. Icici seems to be very careless about my complaint and taking their own time to give a proper response or solution for my issue. Whenever i call their customer care, they forward the call from one person to another and make me wait while doing that till all the currency in my phone gets over. Emails doesn't seems to be helping either. Just crappy automated messages.
I would request icici to not to play around with customers money such that effects their lifestyle in bad way. I wouldn't even had made those purchase if not for that emi on debit card facility. Now am struggling to lead my daily life by trusting icici.