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ICICI Bank Complaints & Reviews

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3.2

Updated: Jan 2, 2026

Complaints 23755

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Address: 560016

Website: Amazon.com

We have ordered a product from Amazon. The amount deducted from the account without even authorising with OTP or PIN for the transaction. Only the card details saved in Amazon.in website.How can you allow to debit from a customer acc without any authorisation?

Girish
[protected]

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Sir,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 401104

Website: www.consumercomplaints.com

Myself Madhavan Pillai holding an ICICI Savings account suffered financial loss due to ID theft. My account was debited by an ECS payment that i never approved. My phone number was changed somehow and i was unaware of these transactions happening in the background. I never gave my consent or approval for the ECS or changing my phone number. Even after raising a complaint (SR[protected] dated 09/02/2016 with ICICI Bank call centre, there has been no solution to my problem. As of now the complaint has been disqualified with no proper justification from the bank side. And the Branch where i hold the account are also not helping me in this matter. Below is the fraud account details where actually my money has been transferred.

A/C no.:[protected]
Vikas Kumar, Noida, UP

I request you to kindly look into this matter and provide me an appropriate help.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Mr. Pillai,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

M

Madhavan Pillai

Mar 8, 2016

Hi,

When and How will the officials get in touch with me? Do we have a time frame & procedure to complete this investigation ? As things have already been delayed from ICICI Bank end.

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Website: www.icicibank.com

On 21st Feb, 2016 I got 4 sms about online transaction from my ICICI a/c, which were not done by me.My ICICI customer id :[protected]. I didn't get any OTP also.

Details of those sms:
1.Rs 71.44 (VIN*UPS*INTERNE)
2.Rs 71.44 (VIN*PAYPAL)
3.Rs 9843.58 (VIN*PAYPAL*MJD)
4.Rs 71.44 (VIN*UPS*INTRERNE)
Total: Rs 10, 057.90

On[protected] I called customer care and made Complaint (Complaint...

+3 photos

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Address: Vadodara, Gujarat, 390007

Website: icicibank

I have Platinum credit card . I have been charged unfair interest.
i am going to pay all the amount today. Please help me to get refund.

Your Total Amount Due 7, 988.95 Due Date : 01/01/2016

7, 988.95 CR 06/01/2016
[protected] INFINITY PAYMENT RECEIVED, THANK YOU

04/01/2016 Service Tax 72.50
04/01/2016 Late Payment Fee 500.00
14/01/2016 Service Tax 45.57
14/01/2016 Interest Charges 314.26

Your Total Amount Due 1, 381.33 Due Date : 01/02/2016
2, 000.00 CR 05/02/2016

[protected] INFINITY PAYMENT RECEIVED, THANK YOU

04/02/2016 Service Tax 72.50
04/02/2016 Late Payment Fee 500.00
14/02/2016 Service Tax 73.63
14/02/2016 Interest Charges 507.78

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Mr. Govinda,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35gnc) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 147203

Website: icici consumer complaint

Complaint regarding the ICICI Bank/A/LACHD[protected] on the Name of Mr. Prem Singh Saini . That the above loan account holder have purchase a Indica Car through the ICICI bank and after some installments owner can't pay the installment of loan amount . That bank forfieted the above vehicle from the Mr. Prem Singh Saini and a auction is done by the ICICI Bank Ludhiana and I take the above Vehilce No:L PB11W-6082 THROUGH THE auction at rs 85, 000/- rs only and i submitted the payment and recieved the car by delivery challan bu the bank can't deliver the documents of the above vehicle and i also filed a complaint against the bank employees by they can't take any action against the owner of the auction company and i filed the complaint to IGP Punjab bu no body have take and action .
In this case bank employees of bank owners are the responsible for the above said vehicle fraud. So Please take the necessary action against the accused .

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Mr. Puri,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a35hbe in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560068

My brother ICICI account got hacked and the whole money has been taken. During the complains, the bank branch people were very poor in helping, even lodging the complains.

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Ms. Ghosh,

We are sorry to hear about it. Please write to [protected]@icicibank.com with the account holder's contact details. Kindly mention the UID a35hb8 in the subject line of your email. Our official will assist him.

Regards,
ICICI Bank Customer Service Team

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Address: Ranga Reddy, Andhra Pradesh, 500049

Recently my icici debit card was blocked by bank . Then i contacted icici customer care and they are telling that some fradulent transaction happend using your card (may be card cloned).

If they unblock it there might be chances of lost of money. SO they are suggesting me to take new card and need to pay Rs.500/- per year.

Is it required to take new card? Why cant i continue with old debit card?

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35g0p) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ahmedabad, Gujarat, 380006

Website: www.icicibank.com/safe-online-banking/safe-online-banking.page?

Hi,

I have notice some unrelated money deduction from my account which changed Rs. 343.50. When I search regarding this and found that this is deducted for the My Money Service, but I haven’t subscribed this service. I didn’t get and notification or email regarding start of this service. Transaction details is as mention in subject on date 4-Feb-2016.

Please unsubscribe me from My Money service and pay back my money. Details:
4/02/2016
BIL/[protected]/MM Annual Fee FEB16-JAN
Dr.
343.50

My contact Details is below
Mobile – [protected]
Email – [protected]@gmail.com

Thanks

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

+1

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 560036

Website: Bad service

Submitted documents on 19 Feb, 2016 for an savings account opening. Still waiting for an account activation. Can someone tell me how many more days it will take for an account activation. My request no is[protected].Kindly cancel my request and returned my cheque and other documents. Never ever except such a very bad service from a reputed bank. Kindly do the needful, otherwise I will escalate this matter to your higher authority.

Deviprasanna Mishra
91-[protected]

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra, 412307

My name pavan, my debit card(visa) got blocked while i am entering the secure code wrongly 3 times, when i was calling the customer care number it was asking the card number first and then it is asking the debit pin, so i hadn't gone further by giving the details.Please help with this problem.Contact number-[protected]

Aug 6, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Mr. Pavan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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This is with regard to my “ICICI Platinum Chip Credit Card” 4375********7005. For the month of Dec’15 to Jan’16 my credit card bill was Rs.18, 202.29 for which I’ve made a payment Rs.17, 485.00 only as I was expecting a cashback from another merchant site and made a wrong calculation. For which I’ve received a cashback of only Rs.360 and due to which there was due amount of Rs.357.74. I was completely unaware of this until I received the current statement in which I was slapped with an interest of Rs.856.79 and service tax of Rs.124.24.

The interest levied on me is completely unfair.
Firstly, there was no reminder to me saying that the amount that has to be paid is due. If there was any such reminder I would’ve checked my payment, which you people don’t care waiting for a chance to slap huge interest charges.
Second, even if there was some due amount this Rs.856 interest you’ve levied on me looks like it has been laid on not just the outstanding Rs.357.74, it seems like you have laid that interest on the entire Rs.18202. Isn’t this just unfair.

Dropped an email raising a complaint but have not received any sort reply from the ICICI people

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Mr. Sakinala,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35epv) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai, Tamil Nadu, 600050

Website: www.consumercomplaints.in/new_complaint

Hello, I have made a transaction of Rs.340.00 for my Airtel Digital TV recharge on 01-March 2016. Received the session out failure but the Amount is deducted. Please refund my amount.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Sir,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a35e6v in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Kolkata, West Bengal

I am Rakesh chandra sahoo. 572.50 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-14) DP charges on 30/10/2014. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Mr. Sahoo,

We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Kanchipuram, Tamil Nadu, 600100

ICICI bank has informed that my courier has been sent on 11/02/2016 through speed post, AWB number-EA[protected]IN.
Till now i didnt receive the card.
I didnt get any call from them.

Am not able to find address/contact no. of Express IT Courier.

kindly look in to this issue & confirm.

Contact Number-[protected]
SR number- SR[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Feb 17, 2016

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

M

manojkumaras0

from Kuzhithurai, Tamil Nadu

Feb 19, 2016

Hi,

I got a call from ICICI, they asked me to get the card from nearest branch.
But when tracked the shipment of my card it was with nearest post office(Medavakam SO), they are not delivering it to me, since am not in room.

16/02/2016 16:15:00 Medavakkam S.O Delivery Attempted: Door Locked-Intimation Served
17/02/2016 15:56:00 Medavakkam S.O Delivery Attempted: Door Locked-Intimation Served

Could you please ask them to deliver it to nearest ICICI banck (Sholinganallur, Chennai), so that i can get my card.

Mobile Number: [protected]

Thanks,
Manoj.

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Address: Gurdaspur, Punjab, 143521

Dear,
Someone has hacked my ICICI CreditCard Acnt, Today in the morning, he has made 5-6 transactions of more than 6000 rupees, After that my CC has blocked, Kindly, provide me the resolution of the same. Kindly check the transactions, who has made the transactions through your system, bcoz this shows that ur syatem is not secure, I will lounge the FIR against the Unknown Identity & to ICICI Bank, bcoz this is the case of CYBER Crime. This shows that how much our accounts are secure with you. Kindly Call me asap, I am in trouble.

Aug 6, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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S

sourabhpriya

from Gurgaon, Haryana

Mar 2, 2016

o

ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35ghn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka, 560036

HI,

My outstanding amt was 12100 rupees something and after that I Made a payment for 3900 against a monthly statement but again it was showing 11500 rupees due amt why always it shows wrong amt I m fed up with this issue Please solve this issue as soon as possible .Because of this issues i m very depressed . And after login also I can able to see the my transaction details it is showing only what i spend and if I will calculate...

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Address: Jamnagar, Gujarat, 361006

Dear sir
I am using icici credit card and saving account.my credit card deducte 250 +
Amount auto debit fee but pay my credit card bill timely pay debit 9feb 2016.Also credit cards loan debit my account 650+ but same day pay loan amount and also debit 278+ amount auto return fee. Total 1500+. Debited in one month. Please return my debit amount

Kanha

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35eia) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

N

nawazbaigk

Mar 8, 2016

To icici bank

i had applied for the cc several times but i get rejected all the time and the last time when i applied the executive and the bank people stated that it will get approved this time. But no it did not i have savings account with icici bank with lots of transactions and i had an fd linked cc which i cancelled due no proper response from the bank regarding the emi and other benefits.

But this time i got a mail due to some reasons your cc is not been approved and after 4 days i have got a message stating that "dear customer your icici bank cc application no.[protected] is under process. The final final status will be communicated to you after 15 days:.

Again immediately after that msg i receive another msg stating that your cc application is been rejected please do reapply after 6 months.

Is that what an mnc bank does with customers. I want an clear cut justification on that and i want my application to be processed asap.

Hope the needful will be done.

Regards
nawaz
[protected]

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Address: 135001

/Madam, I bring this credit card against my salary Account. When I take it your bank Executive told me that your credit card free from all charges. And bank also gave you 1500000/(fifteen lack) accidentals insurance with salary account. But recently I received mail from your side that joining fees is pending and should be deposit in time. Please clarify this card is free from all charges or not. Please solve my problem and reply soon. And please clear it this card is free from all charges or not.Dipesh Mahendru

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Mr. Mahendru,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a35d43 in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

D

Dipesh 123

from Shimla, Himachal Pradesh

Mar 2, 2016

Recently received call from your team. I am shock to there suggestions that you please close your card. What a suggestion.???? I even told there bank executive name also who give me wrong information. But they suggest close the card. What a service of leading bank of India.

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Address: 400703

Website: Icici

I want to complain about credit cards being given without salary verification and limits from dated 2005
My husband has got more than 5 cards in the time period of 2005 when his salary was not even 10000.
And the card limits is more than 1 lakh
How is a person given cards without cibill and salary verification to pay
Now after 10 years the bank is harrasing us for payment
According to the rules a bank can give only 1 card
Then how did icici give
And how can other banks give even after knowing it
We want to end this
And file complaints against the banks for not following rules and frauding people and then expecting them to pay

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a35cnk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

S

Somsi

from Mumbai, Maharashtra

Mar 10, 2016

Pathetic response
Even after complaining a lady called me and explained about the policies
Still before her 2nd call
I'm getting threat calls to close the ac
[protected]
India from dis no
And he says that consumers forum wale app jaise logo ko khada b nai kerenge
Appki galti hai app ne card liya
Company ki nahi
Companies tho aise hi card deti thi verification k bina
Appke family me ye hi sikhaya jata he logo ko gali dena or chori kerna
App tho ek no k jhoti ho
App ko icici se call b nai aya hoga
App sub aise jhoot bolke ghumo
Appne abi ek credit card or ek personal ac close kiya he ye b kerdo
Ye policies ki hamare sath bath math kero
Wo unko dekna chahiye tha card lene se pehele
Woow such great stuff to hear
Juz for the sake of completing ur goals ur executives followed my dad n gave him the cards without even checking that can he pay it
I guess this forum is not taking it seriously on the daily threat calls we face as a family
I don't understand how many families there must be closing such things because of so much harrasment
N fyi we live in the same house for 20 years
Now aday everyone changes there number for good plans given by sim card companies
Stop telling this that he is hiding his identity
What the hell ur bank does for so many years
Waiting for us to misplace the settlement papers and come n haunt us again
Rather visiting our house 8 years ago now u put up 1000 times interest and tell us to pay
The guy called me n i asked the same question he tells me that abb bank kya apke khene pe chalegi app k ghar ayegi
Kam dhanda nai he kya
Dis guy was d same person who called me before also from the earlier no provided to the bank
Thank u icici for calling us a jhutta
N frauds but the fact is u r frauds
Icici has given 2 credit cards 1 with the limit of 68000 and another with more than 1 lakh and a personal loan for more than 1 lakh in wich we have closed the 2 acs
But now if icici doesn't 0 the 3rd ac we will put a complain in the court with the salary slips and the cards
Please calculate how is a person getting 10000 salary can pay all the 3 amounts
Was the bank sleeping
How cum u didn't verify his cibil scores and salary details
How is he supposed to pay so huge amount
When according to the policies he can get only 1 card then how he got 2 and a personal loan

S

Somsi

from Mumbai, Maharashtra

Mar 19, 2016

Very worse service
We are getting so abusive calls
He's calling continuously bcoz we have placed this complain and abusing us by calling from other numbers
He's shouting so badly on calls and telling to pay the amount
[protected]
Icici can't even track details even after giving 1 card number
Dat has no rights to talk to us
We thought to b calm
We will take this to next level and file a complain
In no way we are gonna pay this card
Tell dat son of a to stop calling and harrasing us
He's talking in such bad language with my small brother how dare he
Juz bcoz he picked the call and my dad was not at home
Dat chindi fellow is telling are ueda math bana wo uder hi rahega chal phone de
people have u bought us and kept
That u can talk rubbish
Again my mom picked and he started shouting at her
And then he's telling y r u talking I called in his number
Just because my parents are calm people don't think u can screw them up
Dude v r educated people
And we know every rule to screw u
Don't dare talk to my family that way again

S

Somsi

from Mumbai, Maharashtra

Mar 19, 2016

I got a call a day before from a executive stating that those days they gave several cards to 1 person
Did you guys ask us before giving
My mom still remembers she telling the person who cums to deliver cards that v won't accept it dont get it again
But these guys went to his office and delivered it
So when u did what u wanted y involve us in this now
And talk rubbish to us
Humlog ne uske baap ka nai khaya he jo uske faltu bathe sun k chup bete
We will also reply u guys in the worst abusive manner from now
U will get what u do
Nobody dare talks to my family like that
And when you knew about his salary still gave him the cards that means u didn't care so why now
We are in no situation to pay the card
Nor is he
He is in a bad mental status
Hence wont pick any calls
The moment he gets calls from these people he falls in so much depression that he starts drinking so much to fall asleep
He's health is worsing so much bcoz of this calls cause he knows he cannot pay
There is so much problems already
In this case he blackmails us about dying bcoz of this trouble in life
Better known 1 thing clear anything happens to him
It will be because o[censored] ICICI bank
If he attemps suicide or has a heart attack then it is because of the way he is harrased to pay and the way ur executive speak
We will file a complaint for his bad health today caused bcoz o[censored]r executive

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Address: Sangli, Maharashtra, 416410

Website: www.icicibank.com

I Nagesh, yesterday i went to deposit money in ICICI bank but cashier not deposite money in my ICICI Bank account at Vishrambag Sangli Branch.He was saying that, I cant deposit money in saving account because for this purpose you need current account, He told me that from last six months rule has been changed. Only current account Holder can deposit money in his account. I requested him to deposit money second time he had recieved money saying henceforth i will not deposit money in saving account.
Date of Event: 29 Feb 2016
Cashier Name : Arun Patil
First time 11:05 am and Second Time : 3:15 pm
Branch Address : Sangli Miraj Road, Dr. Ashok Magdum Building, Vishrambag, Sangli, Maharashtra 416410
When the rules was changed ???????
Why not deposit money to saving account ??????

Aug 6, 2021

Complaint marked as Resolved

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N

Nagesh321

from Mumbai, Maharashtra

Mar 1, 2016

ICICI BANK is good but branch at vishrambag is very bad...

ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Sir,

We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID a35cko in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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