ICICI Bank Complaints & Reviews

Dear sir

I dinesh kumar holding icici savings account no.[protected]. My complaint is regarding to extra charges at icici bank atm for using icici debit card. I withdrawn rs. 3000 on 23rd march 2016 at icici atm but bank deducted rs.3022.90 from my account. When i called at customer care, they told me that only 5 transactions are free at same bank account. But according to me its my 4th transaction at icici atm. I again called at customer care, then their representative told me that balance inquiry also counted as transaction. But accounding to atm booklet balance inquiry is free of cost. For proof i am attaching my statement and scan of atm booklet. I had few questions about banks. Plese reply me as soon as posible.


1. Is balance inquiry is also chargeable, then why bank deducts annual atm fee?

2. If 5 transactions are free for same bank atm, then customer gets ony 60 transactions free in a year, and icici bank is deducting rs. 499+ service tax yearly. Means to say rs. 8.84 for per transaction. Then what is free usage of atm?

3.Does balance inquiry is also counted as a transaction? If yes then why bank does not shows it in statements?

4. When someone take loan from bank, bank make brokage of his all property, but when bank make such deductions where customers make complaint?

5. If bank also start deducting charges unnesserly, why customer will open a saving account with them?

Regarrds
Dinesh kumar
[protected]

Credit Card No. issued by ICICI Bank
Over the last seven months I am unable to make payments towards the outstanding due to financial Issues . However I have made payments on a regular basis before Six Months.

Over the last six months I have been threatened, abused with filthy bad words and lots more by several collection agencies and employees of ICICI bank whose records I have maintained. I have faced all this till the last episode I would wish to describe as below.
I have been getting calls from telephone number[protected] and[protected] by Some Anita Gupta. The way of greeting was using words like ( bad words and lots lots more..) there were over 50 calls between in my office and spoke to all my colleagues and threatened to speak to relatives & friends..

Many people have visited my house, and threatened my family and kids

I am going to the police station and going to complaint about the abusive language and unnecessary irritation in office .. a brand like ICICI is stopping to such dirty level of recovery.


From what you see above
1. Why target others for my credit issues?
2. Why call in others official premises during working hours?
3. Why use these sorts of bad words?
4. Why sneak into other peoples premises and create havoc?

I had invited and even on this occasion the bank’s representatives for a decent proposal for settlement at my correspondence address as per the bank records but nobody has come so far,

But they choose their way and do not bother to meet me in person. The time has now run out. I have accepted their challenge.

To defend those who are connected to me in any respect from such attacks I have will filled NC against these ICICI representatives

With all that I have stated above I do not have to explain what’s legal and illegal. I am determined to make ICICI bank and their representatives pay for every inhuman and unethical deeds. I believe in eye for an eye and tooth for a tooth and am not going to spare any of them irrespective of what level I may have to go to.

Please advice from any of those who have suffered like this to help me get out of this situation.

RGDS
PAYAL

ICICI has got worst customer care department, they don't pickup calls respond to emails. Even writing to their nodal officer or head services is of no avail.

They left me helpless even at a time when my Debit card was stolen and left me clueless about blocking it.

Please go through the below mail which was never answered even by their head services. It is enough proof that their services are even worse than any fourth class govt. bank


From: Vibhor
Sent: Thursday, March 17, 2016 10:18 PM
To: [protected]@icicibank.com
Subject: Fw: Block Card Ac no[protected]


Please go through below mail, I think below officer will take ages to respond to it.

Regards

From: Vibhor
Sent: Sunday, March 13, 2016 11:08 PM
To: [protected]@icicibank.com
Subject: Block Card Ac no[protected]

Hi,

Had Lost my debit card, please block it and replace it.

Talking to phonebanking is even worse than loosing the card. Even after going through lost card menu I was not answered even while waiting till 10 minutes. Interestingly in once call I was caller no. 1 for approx 5 minutes.

Needless to say your cost-cutting messures of restricting phonebanking in night are making you comparable iwth govt. banks. I am sorry to say but I am your customer only til I've a salaried account.

Please raise a seperate SR for my experience and share the no. Also arrange to repay for the talktime of ~25 minutes and the irony I faced in wasting time with your cusatomer care.

Since you are not interested in serving customers even for urgent calls like card blocking, please beware that I'll not pay any single penny for any misuse of card after this mail.

Regards
Vibhor K Sharma
a/c no:[protected]

I was having 2 accounts in icic bank ( Madangir branch ) new Delhi !!
i got a call from Akansha from (Madangir branch).To open your accounts . They sent their executive named Abhishek Mishra. he came and took 25000 each for my 1 account total 50000 for 2 accounts and said u will have to maintain 10000 in your accounts and withdraw 15000 after opening the account ... after some time of account opening i got receiving calls from the branch manager to maintain the balance of 25000.. then i said i will come to your branch and talk ... i had a visit to the branch the manager Praveen mathur said maintain the balance he behaved very rudely with me misbehaved with me !! then we said to closed my accounts ..he said yes please closed the accounts we have many more people like you !!

My wife's ICICI new salary account number is[protected]. And customer Id is[protected]. After twenty days rejected my account Vikhroli ICICI branch without any earlier notification. Kindly look after the worst service of ICICI bank.

Name: Sarbani Chatterjee

My name is Alpa Chauhan and maintaining my bank account with ICICI Bank for past 1 years and I have seen the below transactions today. They deducted Rs.2002.86 from my account for in 18th March, 2016. I have no idea why this has been deducted with out informing/notifying me. Looks like ICICI is not a safe bank for us, even though I maintained a good balance Please find the transaction details below My ICICI bank account number is[protected] Date: 18/03/2016 Remarks:BIL/[protected]/NchgRs2.50STRs0.36 Amount: 2002.86
How come a bank can take a money with out informing a customer? Its a bank or what?
Kindly help me to get back it
Thanks,
Jatin Chauhan
On Behalf of Alpa Chauhan

THE MANAGER
ICICI BANK LIMITED
PLOT no.24, Arihant Building,
South Phase Block No.1, 1st floor,
Ambattur Industrial Estate,
Chennai – 600 058.

SUB: Complaint against your Staff-Reg
Ref:- closed credit card:
I am T.Adinarayanan, was using ICICI BANK Credit Card which I Closed it during the year 2009- in the month of January by paying a sum of rupees 17500/- only which was outstanding at that time to the Icici bank executive who approached me in my house and for the same he issued receipt and I was said I will be receiving closure letter soon over post. But I did not receive any letter after that.
Now after 8 years passed recently for the past one week, I have been receiving calls from your bank
FROM THE FOLLOWING NOS.
[protected] Gyathri - STAFF OF ICICI BANK
[protected] Chitra - STAFF OF ICICI BANK
[protected] Muralikumar - STAFF OF ICICI BANK
[protected] - vimal- MENTIONING MANAGER
(Not sure whether their names are real)- calling my office board line abusing and using offensive words with my colleagues, disturbing all the staffs, telephone operator, calling more than 10 to 15 times in a day to defaming my image in the office which is mental torture and harassment.
I am not running anywhere, I responds to all their calls on my mobile phone than why this harassment and mental torture.
After 8 years, they have been asking for the paid receipt, which I don’t have now. since I don’t have receipt, they say I am liable to pay once again. My question is what your bank was doing all these 8 years, not even a single call, no letter, no intimation, after the settlement. Now what made them to harass me abruptly, saying that I have to settle the amount immediately. In spite of requesting them to contact me to my personal mobile no they refuse to do the same and wantedly calling me only to my office land line which is strictly prohibited in our bank for personal use. Now they started to threaten me stating that they will send persons to my office and harass me directly in my office. This make me mentally depressed. when I clearly mentioned them that I have already paid and I am not liable to pay any amount and I will not pay even a single penny to your bank. If you insist me to pay proceed through the court of law, I shall face the consequence through court.
Please take notice that if you or your staffs continue to harass or torture me or my colleagues and if any thing happens to me by your torture you and your bank is solely responsible for the same and I will not hesitate to take up the matter to the commissioner of police about your torture when the credit card issue was already settled 8 years back.
Take immediate action and stop making any calls to me.
Regards:
T. Adi Narayanan,
Mobile No: [protected],
Email: [protected]@yahoo.in

One of my colleagues had taken loan from your Bank in 2008.
Your representatives are calling and threatening me for helping them in recovery of Bank loan.
I am no party to the loan.
He said the name of my daughter and asked whether I know her?
She is having Savings Account with your Bank and has nothing to do with
the loan.
I strongly condemn this type of language by your representative.
I have now told my daughter to close the Savings account with you immediately.
I am putting a complaint to the Police also if any mishap takes place with her you shall be held solely responsible and accountable for this.

Hi,
I am Nandaja Varma(cell:). I paid for a wrong bill 15 days back at Sherlocks pub in Bangalore. The wrong payment I made(Rs. 3093) was voided immediately and I was told that the amount will be refunded withing 3 days. But ICICI bank( thanks for the horrible terrible service) haven't refunded it even after 15 days. Extremely disappointing by the service. Please refund the money as you were supposed to do weeks back!

Nandaja Varma
nandaja.[protected]@gmail.com

Dear Sir/Madam,

Myself Hiranmoy Das, Applied for loan on Jan’16 through Apna Paisa.com
During our conversation the Bank employee assure me they will provide me 3.5 Lack for 48 months tenure @14% ROI and 1% PF, Insurance charge is optional/ not mendatory .But ICICI not kept their word, soo many hidden /extra charges deducted from loan amount .
My complaints are as follows.

1. Still not getting any sanction letter from bank don’t know the Loan account No still date . Narration of my Bank statement are as follows (RTGS/ICICH[protected]/ICICI BANK RAROG//URGENT)

2. As per commit of bank and Apna paisa executive insurance was not mandatory but amount has been debited without intimation.
3. Loan amount receive on 21/01/16 but 1st EMI debited on 10/02/16, Minimum 30 days time not provided to me.
4. Signature verification deducted Rs 114.5 every Month.
5. Sanction letter not issued to me or not provided any loan document.
I am not satisfied of misconduct of ICICI bank of the above issue, Loan guard/insurance amount deducted without any intimation, Minimum 30 days gap not given for 1st EMI, Sanction letter or any loan document not issued to me, Signature verification charge deducted for every month for ECS payment .

On the above circumstances, I would request to you please take care the issues and give me the proper justice to me

Banks name & location: icici bank, 127. Gr. Floor, icici bank tower, opp: kohinoor continental, jb nagar, andheri east, mumbai
Customer name: venkatesh j iyer, address: no: 18, formerly shiv smurty, jay shubham chs, devi chowk, dombivili west, thane district . Maharashtra -421202.
Respected sir/ madam,
I have received a threatening call some times back from their number[protected] on my icici bank credit card registered mobile no:[protected] and i had informed icici bank customer care vide their number[protected] . They informed that i donot have to worry, as no pending amount is shown in my account and my credit card is clear
Yesterday, 18, 03.2016, i had to literally run all the way from dombivili station to my house, as my old father called me that a recovery agent has entered our house and is demanding repayment of pending balance on my credit card, amounting to rs. 85, 000/-
The details were in the name of venkat iyer and also matched our house address. However the credit card number differs. After complaing to icici co6nsumer care on their number[protected] and spoke to one of their office mr. Afzal ; ref no: sr[protected], i found that due to some error in andheri branch, there had been a mismatch and i am harassed for no fault of mine.
Why should i not take them to court and seek compensation for the harassment? Kindly advice

On feb 29 at around 1.45 pm i withdrawed 5000/- from central bank atm in chennai (acc. No[protected] were i didnt got the money but 5000 was debited from ma account . After 15 mins i cheked ma balance to confirm the loss of money and took a recept showing minus 5000 from my account( transaction no trn- 1015). I called on of the agent of icici bank he advised to check in icici atm, so i went to an icici atm applied for withdrawl of 4300 which was also missed showing 4300 debited but after few seconds he called me and notified that the 4300 wasnt debited . I again appied for withdrawal of 4000 from icici atm and i got 4000 . After the 5000 loss the agent advised to wait for 2 days as it will be refunded by it self. Now its march 19 and the money hasnot yet refunded to my account. Kindly please refund my money to the above account number

Dear sir,

I mr. Sambaiah jalapati with sbi acc no[protected] and with the sbi maestro card no[protected] was drawn rs 15000 from icici bank atm at lakshmipuram branch on 17th march 2016. For the first time i tried to drawn amount of rs 10000 from the first atm but i didn't get any amount or trnsaction slip from that atm machine. So i with drawn of rs 10000 and rs 5000 from the second atm machine with the transaction no txn 2675 but unfortunately it was showing rs of 10000 was un necessarily deducted from my sbi account. I didn't get any transaction slip or amount from the first atm machine. In this regards i request you to please revert my 10000 to my sbi account[protected] immediately.


Your's sincerely
Sambaiah jalapati
Mob : [protected]
Add : d.No[protected]/43/b,
11th lane at agraharam,
Guntur - 522004

I made the Credit Card bill payment before due date and still late fee levied on my credit card bill. I sent an email to ICICI bank with the payment receipt showing payment date but still they are not reversing the late fee. This is not acceptable at all.

As I am having credit card for long period. No default payments. Due to flood in Chennai in the month of December 2015 I lost my house and house hold things. Hence I am unable to continue my credit card, this i explained to customer care from the December month onwards but they are not considering/responding. I humbly request to give some waiver on my credit card / Settlement so I will clear in one single payment. Please help me. I have closed other Bank credit card like SBI & Axis after waiver. Once again I humbly request to help me in this regard at the earliest because interest charges will suit up. Please please consider this request. My contact no.[protected].

ICICI bank are the greatest theif in the country.They cheat customers in all ways.I have been harrassed for years by third party agents for my credit card . They took a very high rate of interest on my Home loan of 15.75% when market rate was 10% for other banks. I was not aware of balance transfer till one of my friend informed of the same.
Please do not link youself with this bank in any bank.You have many bankers in the country.
Shibani Maulik
Kolkata

After several attempt to solve the issue with closing my loan on card account, I am writing you to get your kind intervention to solve this issue. I have made a cheque payment through drop box where the cheque was unable to trace by the bank. On request from your collection person I have made the payment in couple of days where I came to know about this issue. At the time of payment the representative assured that their wont be any late payment charges due to some technical issue. But on contrary, I have received a statement end of that month where I was asked to pay about 12 thousands as interest and late payment fee. Immediately I called your customer care and requested for reversal for which they took a request and I was waiting for the reply. Meanwhile I got one more SMS to my registered mobile where the amount was increasing. In the mean time the account information from my internet banking was also removed. Now I dont really know whats happening and but still I am getting this SMS continuously. You can check my Credit card statements and Payment track records as a proof of my payment accuracy. Even when I expressed this willingness to pay any nominal penalty they haven't replied. Kindly look into this matter and try to solve this issue. Being a long term previllage Ac holder of ICICI, I regret to say that I can feel there is decline in performance of ICICI team. Even when I asked that I want to close the Account they not even bothered to ask the reason instead they issued the form.

I am indhu kb who was working with pilot commercial services from to

Name - indhu k b
Emp. Id - easto 1982
P.F. Account no : wb/46317/9405

This biman banerji and raj jain had asked me to register it in uan site but i face problem in registering it . It is showing the message your date of birth and name is not matching. Kindly request you to do the needful as i am back of this for years

My mobile number is [protected]

Dear sir,

On dated 23.01.2016i had applied for icici bank credit card alongwith all requisite documents as called for through telephone no.[protected] along with my collegue mr. J k singh. On dated 01.03.2016 while querying for status of the credit card on that very particular mobile number, i was informed to submit my pay slip for the month of january' 2016. Thereafter, i immediately provide the same. I was informed that my application is in process i will get the credit card within 10 days. After 10 days mr. J k singh, has got his credit card but i didn't. Thereafter i called several times to the above said telephone no, but no couldn't get any response till date.

Sir, you are requested to please look into the matter and please inform me whether i will be able to get the credit card or not. In this connection, it is pertinent to mention here that i am a sub inspector in cisf and my collegue in an assistant sub inspector in cisf too.

With regards,

S rakshit.
17.03.2016.

We have opened accounts in Branches Bank of Rajsthan which was bought by icici bank after.Now after about three years, in all these accounts imposes penalty of Rs. 515 cause minimum balance of Rs. 10000 is must after 16/01/2016. I or mostly any other have not got any information about it.So Please check this matter and take action against icici bank.