ICICI Bank Complaints & Reviews

Respected Madam,

Myself Sakthikumar from Chennai and Working in Ashok Leyland Ltd. I am using the ICICI Bank account for crediting my salary.
I have been applied a home loan in ICICI HFC Ltd and I got the approval for the same.
I am sorry to say you that the Services and Responses given by your employees were so bad and painful that’s why I am writing mail to you.
I am so frustrated with your employees due their irresponsibility and delay in disbursement of term amount.
I would like to highlight one issue that I have been faced recently.
ICICI Bank debited additional interest amount from my account two times due to delay in clearance of Cheque.
ICICI HFC employees, they have been credited the amount in some others account instead of mine.
The same issue has been repeated and interest got debited from account without cheque clearance.
I have been interacted with your Employees Mr. Ramesh and Mr.Kannan from Salem division and they are very worst fellows I would have been seen ever.
They were agreed with me that they can refund the money whatever the bank has been deducted from account as extra and promised me that I will get the amount back in a week.
But still I didn’t get the amount back. I was tried to call the executives several times and they are picking my call.
Kindly go through this issue and refund my money as soon as possible.

Madam I am expecting a gentle reply from you regarding this topic else I will approach the ICICI Bank through legal way.
Kindly help!

regards

Sakthikumar.K.V
[protected]

ICICI called me and offered Coral card stating I have been chosen for free life time card with no joining fee. I get the card and they bill me 1000 joining fee. I feel cheated. Paying 1000 is not the problem, but not respecting the trust I had as a customer and they cheated for a paltry sum of 1000. I will be closing the card soon, CC is no good either.

Hi

ICICI Bank had deducted total 1099 rs from my account, stating some charges

i would like to inform you, when i contacted them regarding the same, they said that it had deducted for the Demat account from which i had associate while opening the account

the executive who came to office for my account opening, he hadn't informed me anything regarding the same

and now when i mail to CEO Mrs Chanda __they had reversed my 28+515.25 rs

but still there is 556.56 rs remaining to be reversed which i had been charged on 10/12/2015

Now i want my 556 rs to be reversed and when i asked for my reversal post closure of my demat account

below is the revert they had given

On Thu, 25 Feb, 2016 at 1:04 pm, Pooja Tenguria
wrote:
Dear Mr. Yadav,
We refer to your e-mail dated February 24, 2016 addressed to the Managing Director.
We acknowledge the receipt of your e-mail.

We have registered the concern shared by you under reference number SR[protected]. I am the designated manager looking into your concern and I request you to allow me time till 21:00 hrs. of March 2, 2016 to update you on the same.

We appreciate your patience and request your co-operation in the said matter.

In the interim, you may write to me for any further assistance.

Sincerely,

Pooja Tenguria
Senior Management Desk

Dear Sir,

Simply Rs 200 has been deducted from my account in the name of DMRC_Auto_Top_Up_20Dec'15.. on 04/03/2016.

First day they called me and said that you maybe used your DMRC card in metro, but when I made it clear that I have not travelled, they told me to send message to get details..
As per the instruction they suggest me to SEND METRO space PIN to [protected].
I did but every time I use to get the message..."Dear Customer, we ado not have any outlet in the mentioned pincode. Please check and try again"
And 1.5 Rupees is deducted every time.

They just reply back that "we understand your concern/ Sorry for the inconvenience" and does nothing.

I mailed them every time that I never used it.
Still they are just not responding.
By giving missed call they are saying that we tried calling you but didn't picked the phone. Before picking the call its gets disconnected.

Even I mailed them at least they can stop service because I no need any DMRC card as I rarely travel trough Metro. I just need the ATM card to withdraw and use Internet banking.

Please try to solve it ASAP.

My Details:
Phone No. [protected]
[protected]@gmail.com

I am having an SB account with you at Bhubaneswar..account number[protected] Name Varinder Kumar

Today on 10.03.16 there is a debit entry of Rs 2805.10 for VIN*HSO*PC*MACK

The debit entry may be reviewed as I have not made any purchase on line...

Loyal credit card holder with ICICI for 3 years. I have made outstanding payment of 61K through ICICI website (Click to pay)on due date (26 FEB). Credited to credit card on 1 MAR

Now an interest and late fee amounting to 3000 has been charged citing reasons of late credit where as I have made payment on time.

Payment and crediting to card are 2 independent things. If it takes time to credit it to card, it is understandable. But considering credited date as reception date of payment is foolish. I have made payment on due date and my bank has debited the same on the same day.

Also no where(even on click to pay as claimed by your customer executives) i am notified that it is going to take time and i will be penalized.

I do not understand what mistake i have committed to pay this interest amount. Other banks do not operate the way ICICI operates. Attached my HDFC card payment details for your reference.

I am requesting you to waive off the int. amount and late fee amount.

I am deeply disappointed and dejected.

Suresh kumar b m

i am not receiving credit card statement of my card referred above by courier within time .Hence i am finding it difficult to making the payment .

Hence i request u to send the statement by e-mail to my mail from 1/04/2015 to till date. Treat this as very important. [protected]@yahoo.Com (mail id)

ICICI Bank such a worst bank in the world i had never seen. They are not having knowledge about bank formalities.They are giving wrong information to us.just coming and calling to collect money nothing else.i am facing problem from last 6 months.

Dear ICICI Team,
We are having two accounts in ICICI, Marris Road Aligarh Branch.
1. A/C no[protected] in name of Shashi Prabha Goel Age 77 Yrs
2. A/C no[protected] in name of Ganga Swarup Goel Age 85 Yrs

We are senior citizen. we have visited Marris Road branch and than they ask us to go to main branch Aligarh for making our account operable. we have submitted all documents to both branch. Than they have told that an officer will visit our home. they have also visited twice and taken all documents. This is happening since last 3 months.


Till now no solution came. Is this a big task to make account operable ? In my opinion this is a mere harassment. They should not do this at least to our age citizens. We are feeling harassed.

Kindly resolve our problem on priority.

regards,

Ganga Swarup Goel
Shashi Prabha Goel

Hello Sir/Madam,

My name is Sandip Bankewar. I am a customer of ICICI bank from last 9 years.
I have maintained balance of 5000 RS in Bank account.
Still this money has been deducted under DP charges.I am really surprise.

My ICICI Bank account number is[protected].


29/02/2016 47766617 DP CHGS TILL JAN-16 572.50

Could you please look into this.

Hi, I am having bank account in ICICI Faridabad branch my account no. is[protected] My contact number is :+91 [protected] I was just checking my bank statement and got the shock because my account has been debited by SMAB charges JAN16 +stax & SBC 65.25 = Deducted amount-515.25 i don't have any mail informing about this SMAB+SBC charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about changes of balance system and if charges deducted are not credited back to my account. So kindly take my request as soon as early and refund my money other wise i'll go to rule.and regularities for further action.

Hi this is Shince Paul have taken loan from icicibank or have a/c for more than 12 yrs and had taken loan for 10 lacs at that time which i fully paid with in 7 yrs and than i i had taken morgage loan on the same property for 13 lacs 4 years back were in i regularly make part payment and now as of today the principle amount is 7.80lacs...i got from icicibank saying u can take top up on the loan, so i did contacted vashi branch for the top up in the first week of feb gave all the documents.( asking to top up for 4 or 5 lacs).

After many days with no reply from the person name vijay and his boss, i tried contacting than were in i got to know that my request is rejected...so my next question was what was the reason for the rejection and i did not get any answer from the boss saying u will get the letter for it...

which after 10 days i got it in plan white sheet saying we are rejecting the request with no reason on...( Let me also draw your attention to the point that i have never had credit card or any bounce cheque or any loans that i have taken apart with this 2 loans with icici...my credit rating is very good as that is why i got the loan 12 yrs back and 4 yrs back)

I did not get the reason why it was rejected even going personally to vashi branch were i spoke to very good lady who try to call 5 to 6 different people of that branch to get the reason with no help .
My loan no : LBMUM[protected].

If after 12 years u think that my salary is less for that u should say that or if my home which current market value is 1.20Cr if that is less or in 12 years i have no bounce chqeue is that what is the problem plus the rate of interest i was paying was 14% which is come down to i guess 12.85% were in the new cust are getting it for less that 11% so u are not giving the new rates to me because m with u for so long and also have is the salary a/c with your bank and working with the same company for 12 plus years is that my problem PL do let me know the reason ASAP.(Mob no [protected])

Thankyou.

Shince T Paul

Hello sir, here to inform you that a false transaction done early in the morning of 4th march-2016.The sms i got in morning 8.38 am.-it was stated that "you have made a debit card purchase of inr 514.31 on 4th mar.Info vps *m a master ".
I was sleeeping when i got the sms .And i have not given any kind info . Of debit card and acc no. Or any kind of pin.

Hi,
I am Arpit, my phone number is +[protected], i have an icici bank account from which yesterday amount of 515.25 is deducted.

Please provide refund and details for deduction.

Thank you

Dear sir/madam,

I roiden serrao having an homeloan account with icici bank with a loan account number lbmum[protected] would like to complaint about your bank. I have been trying to get the loan amount cleared for the demand letter send by the builder since january 2016 month. I have also submitted the hard copy of the disbursement request form, check submission form, demand letter from builder amounting to rs.5, 549, 28 architect letter and also the previous check payment receipt was given to the bank. Whenever i approached your bank representatives they would say it`s in process. My loan amount is still pending.

Since december end 2015 i had placed my application. Later i asked the reason for delay in the month of january 2016 i was told to download the app iloan on my android phone but could not get it downloaded as i was getting error. I tried it for a month and also send an email to the icici customer support department . After multiple tries i could not download the app and so they suggested to visit the main branch. I then visited the virar branch and spoke to the manager mr. Shashant dravid were i complaint about chandan mishra and also navneet who were handling my case. I have been getting swapped around each time whenever i call them. Each of them was passing the bucket around. What’s happening, is the organisation not interested in running their business. I had issues since the time i had approach for a homeloan. I had been forced to take an insurance policy from icici lombard to cover my homeloan, however i manage to cancel it as i had my insurance already done by a different company. I specifically informed the icici rep to not to sign me up for the life cover however he did it to complete his target and i had to go personally to the branch of icici lombard to cancel the insurance policy.

Now i have another issue of getting the demand letter amount processed which the builder has requested for as they have completed certain slab.
This is like a night mere for me as i am trying to provide business to the organisation and they are refusing or delaying in getting my work done. Due this delay from the bank i am getting calls each time reminding about the payment that i need to pay or there would be interest levied on me. It`s almost now 2 and a half month. I don’t understand what are the senior level management doing are they sleeping as i feel they are more interested in their salary and not their jobs. For all this inconvenience and mental harassment, i would like to complaint and fine the company an amount which the consumer court feels the best. My icici bank homeloan account number is lbmum[protected]. I would request you to please look into the same.

From
Roiden serrao
[protected]@earthlink.Net

Dear Sir

As my request number SR[protected] I have asked the phone banking officer to block my damaged debit card... But how lethargic she has blocked my working debit card and debit the amount... So due to that I am unable to travel or unable to do the Daily activities even I should have been depending for food because of. Card blocked.. She is just waste bank officer.. So please cancel my request and credit my amount or give me the debit card at free of cost

Dear Team,

Since last 2 weeks I have received 3 different credit cards on my name at my mailing address even I applied for one only. Details of those three cards are given below . When I got a call from one of sales representative in last month regrading upgrade my Platinum visa card into Rubyx card he told me that there will be only Joining fee of Rs 3k & will not suppose to pay any annual fee but as per my latest confirmation it was False commitment also he added few additional offers with Rubyx card i.e 15 % discount of shopping at Mall ( De mart /Big bazar ) etc ... also committed will get upper credit limit than current card but it is remain same so i am totally disappointed on this whole episode .

I am failed to understands how your team is cheating like this one of loyal & regular payee customer like me ? surprisingly in my Feb - 16 statement I got joining fee of Rubyx card even I have not yet activated the same & Now I not wish to continue with any of your card .

Arrange a call back from your team who can give me immediate resolution on this. I am going to pay my Feb outstanding amount before due date excluding the charges of Rubyx card .

Rubyx American express card no[protected]

Rubyx icici bank card no [protected]

Icici bank platinum [protected]

My existing Icici bank platinum [protected]


Regds,
Sachin Takale
Universal Management services.
[protected] or [protected]

Hello,

Please let me know the deduction carried for my account[protected] on DT 24 Feb 16 for the amount of 28.50 thrice.


Regards,
Vishal Solankar
[protected]

Hi Team,

Please let me know the interest rate chart as per the RBI for the Floating Home Loan of ICICI Bank. As I have my loan with LBPUN[protected].

I'm an ICICI Salary account holder since 2011. Last Month i observed that there is deduction of 37, 615.00 from Salary Account. I approached nearest branch to report the issue, they are directing me that deduction happens because of the loan due during 2006/7. The NAME and Father NAME matches in the database so they have deducted the amount without anyone authorization. Bank is the Custodian for people money, here bank can take any action on the Customer account without any intimation.

I'm vexed on the this deduction. Amount that i kept it for my parents medical treatment. This is purely illegal.

Please help to resolve the issue ASAP.

Screenshot Details of the Transaction is already attached...

Thanks
Vaidhyanathan