ICICI Bank Complaints & Reviews

Dear Sir/ Madam

I k. s. tiwari beraing acccount no.[protected] in your icici bank korba branch, this is to inform you that i had done multiple transaction on 06/04/2016 from sbi atm but the amount of 10000/- was debited from my account but the cash was not dispensed from atm machine kindly look after the matter as i am continiously following up in branch, as per all service request was raised it is showing that all transaction are successfully, but i havent received 10000/-, waiting for your reply .


Regards
K S TIWARI
[protected]

Hi
My account no.[protected] has been debited multiple times with smab chgs dec115+stax65.25, smab chgs jan16+stax65.25 smab chgs, smab chgs fab16+stax65.25, mar16+stax65.25 without any information. So please credit all amount in my account[protected]. Bank address is shop no-g1 gr flr bestech square mall,, sushant lok -2 sec -57, ggn, hr, 122002

Regards
Pardeep goyal
[protected]
[protected]@yahoo.Co.In

Dear Sir,


I just have telephonic communicated with your CCE.

I already Paid the Out Standing amount 3, 210/- against credit card no. [protected] as on month of Aug.2015, then also you are continiouslly charging me the late fees.


Before releasing above amt. i had spoke with your recovery executive.


I had alreredy telephonic communicated with your CCE.


kindly look into this issue, Null and Void late fees.


kindly unblock my credit card.


Best Regards,
Mr. Pravin Puradkar.
[protected]

I dariya sk made a payment through debit card on online but not net banking to sikkim manipal university for mba semester fee on[protected].
Amount has been deducted from my savings account but the transaction failed. It is showing the below errors.
Amount rs. 13250/ - and my savings bank a/c no.[protected].
Kindly refund the amount for emergency payment.

Dear sir,
At the time of taking loan of rs. 9666555/- for a tenure of120 months adding an amount of rs. 320592/- was taken from me in the name of insurance premium in which 32522/- was given in 7 months @ 4646/- per month as interest & principal only on insurane premium. A total of rs. 353114/- was given by me against the tenure of 120 months where as the loan closed only after 7 months. Hence i should be charged as insurance only for 7 months and the balance amount of rs. 332516/- should be refunded to me. But icici bank denying to say that insurance premium is not refundable. Hence i am putting my complaint before this consumer complaint.
Hope to receive an early response.
Thanking you in advance.

Yours faithfully

Prem lata adukia

Hi,

I write this email as i am completely shocked by the poor customer service provided by your bank.

I had made a cheque book request on 2nd may 2016. I had requested the cheque book to be delivered to a kolkata sector 2 branch instead of my regular delhi address.

In fact, i had also changed my communication address to kolkata.

I was told that the cheque books will be delivered within 5 days to the kolkata branch.

After 5 days nothing happened, i called up the customer service to be told that the cheque books would reach kolkata branch the next day.

Again nothing happened! Today i called up the customer service and found out that the cheque books are languishing in the delhi branch, and shockingly there is no request for them to be delivered to kolkata address.

I needed the cheques for an important purchase, however bbecause of this sheer negligence of the bank, i have had to delay everything.

If this is how bank services it's privileged customers, i shudder to think about the regular ones.

Completely disgusted!

Kaustav

Dear sir,
My name is rupesh kumar pareek i am live in jodhpur... I apply credit card and i have received it. But still i am not open that credit card and bill come out it worth rs. 6535.02. My card no. Is 4xxx7008. If i am not using that service. Then why should i pay for that amount. So here i have request to you pls closed my credit card. My no. Is [protected].

My son inturi tulasikrishna had applied for an online senior citizens savings account, on my behalf, on my instructions, on 14 april 2016 by paying rs. 1000 vide transaction reference number[protected] dated 14 april 2016. After that one of your executive had called me and demanded 25000 to be deposited initially as against the minimum balance requirement of rs 5000 out of which i had already paid rs. 1000. When i had refused to deposit the 25000 and said that i will give only rs 5000 he had started talking to me in an arrogant manner. Then fed up with the attitude of your executve i told him that either he can collect rs. 5000 from me in cheque or he can cancel the account and return my rs. 1000 to the the payment source but i will not be depositing rs. 25000. After that he had disconnected the call and neither anybody came to collect the documents for activation of my account nor my money is refunded. Please also refer to my complaint number sr[protected] and sr[protected]. At this juncture please kindly arrange for document collection for activation of my account to avoid further inconvenience and harassment to me or else kindly cancel my account opening application and refund me my hard earned money. Request kindly initiate necessary corrective action immediately to avoid further inconvenience and harassment for an ailing female senior citizen like myself.

My parents applied for a senior saving scheme in the icici bank on march 23 and the cheques submitted were duly cleared on april 5 and april 13 respectively. Till date there is absolutely no communication form the bank on the status of the application. Few open questions which i have..

1. Why was no receipt given to us?
2. Why there is zero communication from the bank?
3. What is the status of our applications?
4. Even after more than 45 days the bonds have not been received by us?

Account no:[protected]
Cheque no: 684354 and 025281

There is absolutely no seriousness shown by the bank and only apathy the way this situation is being dealt with. The call centers and the complaint cell over and above following standard procedures does nothing and is only worried about closing the complaints and taking care of their metrics.

Thanks
Amit
Arin. [protected]@gmail.com

To,
The manager
Complaints department
Icici bank ltd

Sub - complaint about unethical collection practice, racism and customer data protection breach

Dear sir/madam,

I am writing to you with reference to loan number lpghz[protected].

I acknowledge the fact that i have delayed in making payments for the above mentioned reference due to my personal reasons such as family problem, kid’s school fee, my parents’ departure, household expenses and other related problems. I also acknowledge that you have a full right to recover the past due agreed amount from me. However, i do not believe that you have any rights to promote 1. Unethical collection practice which includes threatening and abusing phone calls, 2. Racism and 3. Customer data protection breach with false accusation.

I would like to log a complaint for the very reason that i have suffered enough mental stress due to the way your collection department has been dealing with me. The end number of calls that i have received from you with a person shouting and screaming on me from the other end of the phone asking for the full payment of the loan with threatening and abusive language has caused me health problems such as high blood pressure and enormous mental stress. The person sounds like a barbarian with no sense of professionalism, proper etiquette and humanity in him. Threatening to misbehave my wife who is a homemaker and stays alone most of the time and calling her a “nigger (Slave owner used the word to refer to their slaves)” just because she is from african origin itself raises many questions on your staff members mentality and attitude towards others.

Your collection staff should know that under the proposed section 153c, any words, both spoken and written, or signs attempting to discriminate against individuals on the basis of race, or indulging in any activity intended to use criminal force or violence against a particular race will be a non-bailable offence punishable with imprisonment up to five years and a fine.

In addition to this, section 509a will make any word, gesture or act intended to insult a member of a particular race lead to imprisonment that may extend to three years with a fine.

I would like to let you know that i am outrageous for the fact that you have breached the consumer data protection laws by passing on my personal information to my family and friends as well as to the people i do not even know nothing about. Your collection department has falsely accused me of changing my address and not letting you informed even though i have been residing at the same address for the last two years.

Your collection department called a thousand people in my home town including my local postman and passed on my personal information without my authorization. Under section 43a of the (Indian) information technology act, 2000, a body corporate who is possessing, dealing or handling any sensitive personal data or information, and is negligent in implementing and maintaining reasonable security practices resulting in wrongful loss or wrongful gain to any person, then such body corporate may be held liable to pay damages to the person so affected. It is important to note that there is no upper limit specified for the compensation that can be claimed by the affected party in such circumstances.

Under section 72a of the (Indian) information technology act, 2000, disclosure of information, knowingly and intentionally, without the consent of the person concerned and in breach of the lawful contract has been also made punishable with imprisonment for a term extending to three years and fine extending to inr 5, 00, 000 (Approx. Us$ 10750).

Taking into consideration all that has happened and have been happening with me, i would like to claim for compensation from you based on the much distress and inconvenience caused to me and to my personal respect by your collection agents.

I look forward to hearing from you soon hoping that i am going to be heard and my complaint will be dealt with fairly.


Regards

Julian kennedy
Email - [protected]@yahoo.Co.In

Have applied cc from icici bank. No status update/ invalid tracking is provided on the kyc document slip. Its been 3 weeks, but no official confirmation via mail/msg has been processed. Tried to contact the customer care, however turned out to be highly unresponsive. Never expected this kind o[censored]nfair treatment meted out to customers who have been active on the platform for quite a long time. The number which is provided in the kyc seems to ring for a long duration, however no response

Request the authorities to kindly expedite the issue and provide a valid reason for the delay. Hoping a +ve response

Dear sir,
I had recharged my mobile ([protected]) two times. I didn't get any recharge balance on my account but rs 110 of two times mean rs 220 deducted without recharge of my mobile. I had recharged through imobile apps. Successful conformation is shown on mobile screen with this transaction id-
1st transaction id[protected]
2nd transaction id[protected]

Also you can check these transactions & please solve this problem.
My icici bank a/c no is[protected]

I applied for a personal loan in ICICI where DSA of ICICI bank was doing front ending . DSA made some commitments like - No pre closure charges of Loan . I was ok with that and provided loan papers on email . For this, I got call from ICICI credit manager that they are sending an email to my official email ID where I need to confirm some details like loan amount and purpose of loan .
I confirmed the same thru my official email ID . One day suddenly I got call from DSA that they got my loan cheque, then I asked them that why no doc got signed from me . They said I have my salary account in ICICI so they do not need any loan Doc signed .
After two days I got Loan statement, when I read that there is 5% Pre closure charges then I dropped an email to ICICI customer care and did call as well . They said that they are sending loan docs to me, I wrote that no docs got signed then what will you send . I dropped two emails to person to whom I confirmed details thru my official email ID as well . I didn't any get answer on this . I escalated mutiple times to customer care then used two levels of escalation in ICICI . But no positive result . On 13th May I got call from Sachin(RM) in ICICI that he has signed loan docs and if I haven't signed then he can send some one to get the same signed again . Then I came to know that he and DSA has forged my signature on loan Docs.
Not sure how many customers are impacted this way . Please help on this .

Dear Sir,

I am Zulfekhar Ahmed, holding an ICICI Saving bank account (Account
no. [protected]).
My complaint is related to the debiting of minimum account balance charges that bank is charging even after the RBI issuing guidelines. When contacted with the branch, I was informed that RBI regulations is meant only for public sector banks and that ICICI bank is a private bank and so does not need to comply the guidelines mentioned by RBI.

The bank transaction is as follows:
13/05/2016 MABChgs-Apr16+STax65.25 Dr. 515.25
13/05/2016 MABChgs-Mar16+STax65.25 Dr. 515.25

Kindly take necessary action against this bank for not complying to the RBI
guidelines and help to get back the debited amount.

Regards,
Zulfekhar Ahmed ([protected])

I /we amol oils, situated at jalgaon, having a current account with icici bank jalgaon branch, last two digits are:- **********36.
We have applied to degrade account from maintaining an average balace of rs 40000 to average balance of rs 10000/-.
I have applied to degrade account on 21st april 2016. I have visited bank several times, but still they have not processed it.
Now i am maintaining average balance of rs 10000/- and it is bank responsibility not to levy any fine for not maintaining average balance of rs 40000/-.

I have recently got an Icici credit card. I had mentioned my mobile number, email address on the application form.
But then somehow after the billing cycle I didn't get an email nor was the hard copy delivered to my billing address. Due to Which I failed to make the payment on time. This is their mistake for not providing me the hard copy of the statement nor an mail. After talking to their consumer cell they say it's not our mistake charges Cannot be reversed. This is completely wrong on their path. They are not ready to listen. Worst service that I've ever got from banking sector till date.

I received a call from ICICI bank offering credit card and the executive clearly told me that I would get the credit limit as three times of my salary and then i verified saying my salary is Rs/- 35, 000 and the executive informed that I would receive credit limit of around 1.20 Lakhs.

When I received the card the credit limit is just Rs/- 40, 000 which is just 1 time of my salary. I already have Citi bank credit card with the limit of 1, 19 Lakhs.

I would like ICICI to increase my credit limit or cancel the card. They have cheated me.

Name: Syed Mohammed Ammar
Credit Card # 4016
Mobile: +91 [protected]

Actually i took personal loan from ICICI 10 months back. Where i maintained my salary account. But my loan details are not updated in my bank account internet banking. I am not getting any statements or any messages to my registered mobile number saying that this is due date. So far i don't know my loan account number and how many installments left out. My monthly EMI is Rs. 9079 but this month they deducted Rs. 9494 and still there is a negative impact of Rs.929. Kindly revert back my Rs. 400 to my salary account plus remove Negative Balance.

Case-1-Attracted by your dubious advertisements in your website, I decided to open Family Accounts with privilege banking feature. I walked into your chitlapakkam branch on 20th March 2016 for this purpose and my problems started here.While I opened a family savings account for my wife (Ranjini Kannan) with an initial deposit of Rs.60000/-, I requested the branch to combine the following accounts for Family account purpose.

My Savings account no[protected]Primary account- which has average balance of not less than Rs.1/- lakh for the last one year!!!
My another Savings Bank Account with chitlpakkam branch.My wife's account.My son's account

Panner Selvam, the executive/ officer-(at Chitlapakkam)- who attended to me, gave some forms which I submitted with photos and proof. He promised that all the accounts have been linked with my primary account as Family accounts and all the accounts have now become Privilege Banking accounts as well, as the cumulative balances as well as individual balances in all the accounts qualify for the purpose. Deceived by his pep talk, I also placed a fixed deposit for Rs.2 lakhs with the branch immediately.However my son's account was not upgraded . Panner advised that my son should apply for Privilege banking through his net banking facility which he did twice. Both the occasions, he got a prompt auto mail of rejection - Not eligible. No body bothered to do anything. At this age ( I am a senior citizen) in this hot climate I had to visit branch almost every week and each time Panner was giving different reasons.During my last visit on 15th April, Panner gave another excuse that my son's account was classified as Salary Account and hence it could not be made privilege banking. He handed out a form to us to be filled, signed, proof attached by my son. He specifically informed that he would collect the filled form from my residence (in Chitlapakkam) on 16th April and would do the needful for making my son's account as Privilege banking.Alas, till now neither the form was collected nor any communication was sent/ no calls were made to me by Panner. The account is yet to be made Privilege Banking account.The Assistant Manager-Vidhya of the branch was not even involving for resolution and after lot of follow up through phone banking, initially she was once connected to inform that the account has become operational. Then a total waning on her side- never intervened at any stage probably it is a walk-in business without any efforts from the branch. The apathetic attitude and approach of the bank is clearly established.Panner was quite happy to respond to my irritated remarks (due to the branch behavior) that I would like to close the accounts, to go ahead with the penalty that would be charged by the bank ( I was prepared to incur the loss )

Case-2-On the same day (20th March 16), i inquired for a credit card for my son. One Peter the executive handling the CC handed out a form which was filled and submitted. He promised that having regard to my credit status, the CC will not be an issue and he would personally take up with the recommendations of the branch for consideration.My son got a mail from the CC department, advising him to confirm a mail from his official id? nevertheless he sent the confirmation from his official mail id. Alas the same mails were repeated from the bank three times and he responded repeatedly. Another mail was sent marking copy to his employer!!! Is this the process when the application was submitted from independent capacity and not as an employee.After keeping the application pending for about a month, a rejection mail was received on 21st April 2016 as not eligible without assigning any reasons. I spoke to Shobhana the officer CC department, who informed that the rejection was on account of duplicity of application and that she would revive this application for process. She also confirmed that she would call me within three days to appraise the status. As usual she did not bother to call back.I called her on 2nd May 2016, when she introduced a new element that due an over due in his educational loan in another bank, the CC application was rejected. That education loan with Bank of Baroda is running in advance payment (before the due date more than the due installments, even lump sum amounts have been paid and the account has no overdue as per the bank confirmation ). Even assuming the reason to be true ( not accepting), why she did not inform this (false) reason earlier? She also made an audacious statement that only if we close the education loan CC application will be considered. We do not need any credit card from your bank as we are not at your service and needing a card at your imaginary terms. There are lots of bank which are eager to issue CCs.

Case -3-One Mr. SUNIL chavria ( sunil.[protected]@icicisecurities.com) was torturing me for almost three months till January 16, for canvassing prepaid brokerage plan, which I eventually switched over. Then onwards neither there is any communication from him (for that matter from any one from ICICI direct) about my portfolio or guidance. Your Chennai branch manager too (who was brought by Sales assistant SANOFAR KANAM ) has not done anything till now for optimising my investments. The advisor guy- KANNAN R[protected]Advisor's Mobile[protected] telephoned me only twice to request me some favour to link his name so that he could some commission?

From the foregoing it is evident that all are cheats in ICICI bank and do not have concern for customer service at any point of time. There are more banks which extend better facilities and customer service. I am forced to think in these lines. I will decide on this shortly.

I am also confident that this lengthy complaint will never get responded nor any action will be taken to resolve my problems.I have to go only to social web sites to give vent to my feelings.

Loan disbursement request 20094 sent on 16thapril 2016. Icici personnels say there is a system issue and cheque cannot be issued due to age of co-applicant and they are figuring the issue and unable to come up with a solution. While sanctioning the loan the bank was submitted with all information like age of co-applicant, how can the age matter now? Also if policies have changed how does it apply for existing customers? How am i supposed to hold up the builder for the disbursement?