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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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N
Nandaja
from Pune, Maharashtra
Mar 21, 2016
Resolved
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Address: Bangalore, Karnataka

Hi,
I am Nandaja Varma(cell:). I paid for a wrong bill 15 days back at Sherlocks pub in Bangalore. The wrong payment I made(Rs. 3093) was voided immediately and I was told that the amount will be refunded withing 3 days. But ICICI bank( thanks for the horrible terrible service) haven't refunded it even after 15 days. Extremely disappointing by the service. Please refund the money as you were supposed to do weeks back!

Nandaja Varma
nandaja.[protected]@gmail.com
Mar 22, 2016
Complaint marked as Resolved 
So it is resolved now. After 15 days, I got the refund.
ICICI Bank customer support has been notified about the posted complaint.
The customer care just called me and I said I made the payment using my HDFC card at a restaurant which used ICICI merchant payment service and the guy immediately hung up on me. ICICI bank never fails to disappoint. Continue doing the worst work.

There should totally be a 0 or negative rating here. That's what they deserve.
Dear Miss Varma,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    H
    Hiranmoy Das
    from Kolkata, West Bengal
    Mar 20, 2016
    Resolved
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    Resolved

    Address: Kolkata, West Bengal, 700030

    Dear Sir/Madam,

    Myself Hiranmoy Das, Applied for loan on Jan’16 through Apna Paisa.com
    During our conversation the Bank employee assure me they will provide me 3.5 Lack for 48 months tenure @14% ROI and 1% PF, Insurance charge is optional/ not mendatory .But ICICI not kept their word, soo many hidden /extra charges deducted from loan amount .
    My complaints are as follows.

    1. Still not getting any sanction letter from bank don’t know the Loan account No still date . Narration of my Bank statement are as follows (RTGS/ICICH[protected]/ICICI BANK RAROG//URGENT)

    2. As per commit of bank and Apna paisa executive insurance was not mandatory but amount has been debited without intimation.
    3. Loan amount receive on 21/01/16 but 1st EMI debited on 10/02/16, Minimum 30 days time not provided to me.
    4. Signature verification deducted Rs 114.5 every Month.
    5. Sanction letter not issued to me or not provided any loan document.
    I am not satisfied of misconduct of ICICI bank of the above issue, Loan guard/insurance amount deducted without any intimation, Minimum 30 days gap not given for 1st EMI, Sanction letter or any loan document not issued to me, Signature verification charge deducted for every month for ECS payment .

    On the above circumstances, I would request to you please take care the issues and give me the proper justice to me
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Mr Das,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36qav) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I recieved from rarog INR 7644, may I ask why I got this from ICICI ???? If I get charged any for this I will assure I will do the needful. I do not need this money and not any charges too.
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      I
      iyervj2003
      from Latur, Maharashtra
      Mar 19, 2016
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      Address: Mumbai Suburban, Maharashtra, 421202
      Website: www.icicibank.com

      Banks name & location: icici bank, 127. Gr. Floor, icici bank tower, opp: kohinoor continental, jb nagar, andheri east, mumbai
      Customer name: venkatesh j iyer, address: no: 18, formerly shiv smurty, jay shubham chs, devi chowk, dombivili west, thane district . Maharashtra -421202.
      Respected sir/ madam,
      I have received a threatening call some times back from their number[protected] on my icici bank credit card registered mobile no:[protected] and i had informed icici bank customer care vide their number[protected] . They informed that i donot have to worry, as no pending amount is shown in my account and my credit card is clear
      Yesterday, 18, 03.2016, i had to literally run all the way from dombivili station to my house, as my old father called me that a recovery agent has entered our house and is demanding repayment of pending balance on my credit card, amounting to rs. 85, 000/-
      The details were in the name of venkat iyer and also matched our house address. However the credit card number differs. After complaing to icici co6nsumer care on their number[protected] and spoke to one of their office mr. Afzal ; ref no: sr[protected], i found that due to some error in andheri branch, there had been a mismatch and i am harassed for no fault of mine.
      Why should i not take them to court and seek compensation for the harassment? Kindly advice
      +1 photos
      ICICI Bank customer support has been notified about the posted complaint.
      Additional Picture enclosed

      Harassment by credit recovery agent - Comment #2338804 - Image #0
      Additional photo of Agent
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        B
        Bency markose
        Mar 19, 2016
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        On feb 29 at around 1.45 pm i withdrawed 5000/- from central bank atm in chennai (acc. No[protected] were i didnt got the money but 5000 was debited from ma account . After 15 mins i cheked ma balance to confirm the loss of money and took a recept showing minus 5000 from my account( transaction no trn- 1015). I called on of the agent of icici bank he advised to check in icici atm, so i went to an icici atm applied for withdrawl of 4300 which was also missed showing 4300 debited but after few seconds he called me and notified that the 4300 wasnt debited . I again appied for withdrawal of 4000 from icici atm and i got 4000 . After the 5000 loss the agent advised to wait for 2 days as it will be refunded by it self. Now its march 19 and the money hasnot yet refunded to my account. Kindly please refund my money to the above account number
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Thankyou for the reply ... i am looking forward for a positive response ...hope it will happen soon...
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          C
          chaitanya.vinnakota
          from Hyderabad, Telangana
          Mar 18, 2016
          Resolved
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          Resolved

          Address: Guntur, Andhra Pradesh, 522004

          Dear sir,

          I mr. Sambaiah jalapati with sbi acc no[protected] and with the sbi maestro card no[protected] was drawn rs 15000 from icici bank atm at lakshmipuram branch on 17th march 2016. For the first time i tried to drawn amount of rs 10000 from the first atm but i didn't get any amount or trnsaction slip from that atm machine. So i with drawn of rs 10000 and rs 5000 from the second atm machine with the transaction no txn 2675 but unfortunately it was showing rs of 10000 was un necessarily deducted from my sbi account. I didn't get any transaction slip or amount from the first atm machine. In this regards i request you to please revert my 10000 to my sbi account[protected] immediately.


          Your's sincerely
          Sambaiah jalapati
          Mob : [protected]
          Add : d.No[protected]/43/b,
          11th lane at agraharam,
          Guntur - 522004
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear vinnakota Sir,

          We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance


          Regards,
          ICICI Bank Customer Service Team
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            S
            sunnyrosta
            from Bengaluru, Karnataka
            Mar 18, 2016
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            Address: 560037
            Website: icicibank.com

            I made the Credit Card bill payment before due date and still late fee levied on my credit card bill. I sent an email to ICICI bank with the payment receipt showing payment date but still they are not reversing the late fee. This is not acceptable at all.
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36lc2) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              ranjitkrish1
              from Noida, Uttar Pradesh
              Mar 17, 2016
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600017
              Website: www.icicibank.com (credit card)

              As I am having credit card for long period. No default payments. Due to flood in Chennai in the month of December 2015 I lost my house and house hold things. Hence I am unable to continue my credit card, this i explained to customer care from the December month onwards but they are not considering/responding. I humbly request to give some waiver on my credit card / Settlement so I will clear in one single payment. Please help me. I have closed other Bank credit card like SBI & Axis after waiver. Once again I humbly request to help me in this regard at the earliest because interest charges will suit up. Please please consider this request. My contact no.[protected].
              Aug 6, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                shibanisree
                from Kolkata, West Bengal
                Mar 17, 2016
                Resolved
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                Resolved

                Address: Kolkata, West Bengal, 700019

                ICICI bank are the greatest theif in the country.They cheat customers in all ways.I have been harrassed for years by third party agents for my credit card . They took a very high rate of interest on my Home loan of 15.75% when market rate was 10% for other banks. I was not aware of balance transfer till one of my friend informed of the same.
                Please do not link youself with this bank in any bank.You have many bankers in the country.
                Shibani Maulik
                Kolkata
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Ms. Maulik,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36k1a) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  arun.vijay
                  from Mysore, Karnataka
                  Mar 17, 2016
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                  Address: Mysore, Karnataka, 570012

                  After several attempt to solve the issue with closing my loan on card account, I am writing you to get your kind intervention to solve this issue. I have made a cheque payment through drop box where the cheque was unable to trace by the bank. On request from your collection person I have made the payment in couple of days where I came to know about this issue. At the time of payment the representative assured that their wont be any late payment charges due to some technical issue. But on contrary, I have received a statement end of that month where I was asked to pay about 12 thousands as interest and late payment fee. Immediately I called your customer care and requested for reversal for which they took a request and I was waiting for the reply. Meanwhile I got one more SMS to my registered mobile where the amount was increasing. In the mean time the account information from my internet banking was also removed. Now I dont really know whats happening and but still I am getting this SMS continuously. You can check my Credit card statements and Payment track records as a proof of my payment accuracy. Even when I expressed this willingness to pay any nominal penalty they haven't replied. Kindly look into this matter and try to solve this issue. Being a long term previllage Ac holder of ICICI, I regret to say that I can feel there is decline in performance of ICICI team. Even when I asked that I want to close the Account they not even bothered to ask the reason instead they issued the form.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36k1b) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    pooja n menon
                    from Angamali, Kerala
                    Mar 17, 2016
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                    Address: 682016

                    I am indhu kb who was working with pilot commercial services from to

                    Name - indhu k b
                    Emp. Id - easto 1982
                    P.F. Account no : wb/46317/9405

                    This biman banerji and raj jain had asked me to register it in uan site but i face problem in registering it . It is showing the message your date of birth and name is not matching. Kindly request you to do the needful as i am back of this for years

                    My mobile number is [protected]
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                      S
                      supsasbutani
                      from Delhi, Delhi
                      Mar 17, 2016
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh

                      Dear sir,

                      On dated 23.01.2016i had applied for icici bank credit card alongwith all requisite documents as called for through telephone no.[protected] along with my collegue mr. J k singh. On dated 01.03.2016 while querying for status of the credit card on that very particular mobile number, i was informed to submit my pay slip for the month of january' 2016. Thereafter, i immediately provide the same. I was informed that my application is in process i will get the credit card within 10 days. After 10 days mr. J k singh, has got his credit card but i didn't. Thereafter i called several times to the above said telephone no, but no couldn't get any response till date.

                      Sir, you are requested to please look into the matter and please inform me whether i will be able to get the credit card or not. In this connection, it is pertinent to mention here that i am a sub inspector in cisf and my collegue in an assistant sub inspector in cisf too.

                      With regards,

                      S rakshit.
                      17.03.2016.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36k0s) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sudhirbansal
                        from Mumbai, Maharashtra
                        Mar 16, 2016
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                        Resolved

                        Address: Meerut, Uttar Pradesh, 250002

                        We have opened accounts in Branches Bank of Rajsthan which was bought by icici bank after.Now after about three years, in all these accounts imposes penalty of Rs. 515 cause minimum balance of Rs. 10000 is must after 16/01/2016. I or mostly any other have not got any information about it.So Please check this matter and take action against icici bank.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Mr. Bansal,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36j10) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Vishal1011
                          from Gurgaon, Haryana
                          Mar 16, 2016
                          Resolved
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                          Resolved

                          Address: 400067
                          Website: icicibank.com

                          I had placed a request to ICICI credit card customer care to change the bill cycle on 31st Jan 2015, they took my request and assured me that its done. The new bill cycle was suppossed to be 1st of every month which didn't happened. I then made a pymt assuming that my bill cycle is changed which was supposed to be reflected in next bill cycle but got reflected in same month bill cycle. When i escalated this issue then they are saying that they aren't able to trace any such calls, documentations regarding my request and now they are charging me late payment fees, interest and all taxes on it.
                          Now they are asking me to make the payments with all the wrong charges incurred on me.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36isg) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Ravindra Suman
                            from Mumbai, Maharashtra
                            Mar 16, 2016
                            Resolved
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                            Resolved

                            Address: Jhalawar, Rajasthan, 326001

                            I have account with icici and i am maintaining min balance without fail.

                            yet icic bank deducted amount 458 rs for not two consecutive times.
                            ICICI never informed me on this change.Is bank running to Loot customer or serve customer, I will not accept I will complaint RBI on this.And further to consumer court.

                            Please take neccessary action.
                            Acc no : [protected]
                            Branch : Jhalawar-Garh
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Mr. Suman,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Ashish saxena 76
                              from Chennai, Tamil Nadu
                              Mar 16, 2016
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                              Address: 700094
                              Website: www.icicibank.com

                              ICICI Credit card issued a bill on my name, while that card is not being with me never .
                              I contacted to local branch where they said they have forwarded my case where they will take out information that this card is issued when, which courier company delivered at which address and who received ?
                              But after 10 days follow up they did not give me single information .
                              Some how I paid bill on 12th march via net banking .
                              Now I need details of above all information and my money should also be refunded to me .
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Mr. Saxena

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36ftq) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Thanks for reverting . I have sent mail on 29th March to [protected]@icicibank.com but yet now no feedback from there .
                              So please look in to it .
                              Hi
                              ICICI Bank has refunded my entire money and felt guilty .
                              Thanks to this forum ...and thanks ICICI bank too for all ...
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                                PraveenPrabhu
                                Mar 16, 2016
                                Resolved
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                                Resolved

                                Address: Bangalore, Karnataka
                                Website: icicibank.com

                                Hi ICICI Team,

                                I have got the deduction of 572.50Rs in the month of February as "DMC/[protected] DP CHGS TILL JAN-16"

                                I have no idea why this deduction is for and if it is related to ICICI direct, there should not be any deduction.

                                Appreciate if you can explain in details of the deduction and refund the amount.

                                I have received no information from ICICI about this deduction.

                                I have to raise a customer complaint about this if I dont get a response.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Mr. Prabhu,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36fgh) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  hellokarthi
                                  from Chennai, Tamil Nadu
                                  Mar 15, 2016
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                                  Address: Vellore, Tamil Nadu, 632009

                                  I need to cancel the personal loan sanctioned to my bank account due to my travel outside of india which is unfortuntely happend. I already wrote a mail to icici customer care and teh ceo's mail however there is no respond on that. What i have to do? do i need to initate the legal proceeding to cancel it?
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36gao) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    santoshalkapuri
                                    from Kolkata, West Bengal
                                    Mar 15, 2016
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                                    Resolved

                                    Address: Patna, Bihar, 800002

                                    Bank not refound in my dedicate amount. bank manager not suport to Deductie amount refund.my request no_[protected] but amount not refund.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Shah.Sayyad
                                      from Nagpur, Maharashtra
                                      Mar 15, 2016
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411035

                                      No overdue payments on my credit card account but my card transactions were declined 4 times in the month of July and August 2015, on calling and registering a complaint I was told that it was due to suspicion of fraudulent transactions, and when I questioned that I get calls and SMS regarding other matters why was I as a customer not informed of these fraudulent transactions through mail or SMS even and this simple question remains unanswered I have stopped their payments and started raising my question over mails as I had to face different representatives Everytime but still there is no revert to my query even after informing their credit department to revert to my simple queries so as to clear the bank dues but instead the bank has opted not to revert to my mails for more than three months!! Don't I have the right to information on my credit card account even though it's a private sector??
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a36f9e) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Rohit2308
                                        Mar 15, 2016
                                        Resolved
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                                        Resolved

                                        Address: Agra, Uttar Pradesh, 225050

                                        My name is Rohit kumar form Fatehabad Haryana. I was gold appraiser in ICICI bank Fatehabad branch form April 2015 till Nov 2015. My Appraiser id is IBOX 169582.

                                        At time of joining, Bank Gold team told me to deposit 25000 INR FD as security and i will get as income 250 INR per check of 1 lac value Gold. There do not inform any other condition when I asked again.

                                        After some months of joining, I got the information about Gold auction and want to participate in gold auction. So I consulted with gold team of bank. They told me to resign from gold appraiser position for participating in gold auction. Before resigning, I confirmed form Arun Sonkar (Gold auction team member) for participation. He told the same and take NOC (all packets are clear) form bank. Then I resigned and take NOC from bank. It has been submitted to Yashu Sharma (Gold auction organiser). However Yashu told me that I cannot participate in Gold auction as it is bank policy.

                                        My issue regarding this:

                                        1. Gold auction is online event, so there should not be issue to participate a particular person. Anyone can participate.

                                        2. I resigned from gold appraise position as per guidance of bank and auction team. Central team issued NOC as per discussion. If there is bank policy, so they should not issue the NOC for gold auction.

                                        3. When I asked for written proof that there is mentioned anywhere for not participate guidelines. They do not provide me. I asked for my signed document, they also refused.


                                        Kindly take strict action against these issues and the person, who misguided me.

                                        Contacted that persons:

                                        1. Yashu Sharma

                                        2. Arun Sonkar

                                        3. Manider Bashin

                                        4. Anadi Trivedi (refused to talk)

                                        As I resigned 4 months ago, so kindly allow me to participate in auction. I wrote many mails to many team members, however I do not get any solution. So help me in this.

                                        Solution that I want:

                                        1. Unblock my PAN card form blacklist of gold apprise.

                                        2. Allow me in participate in gold auction as it is my right.

                                        Thanks in advance and regards,

                                        Rohit Kumar

                                        M: [protected]


                                        No contact by central team . n take disizin
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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