ICICI Bank Complaints & Reviews

Hi ICICI Team,

Your company representatives came to my company to open my Salary Account and offered me range of benefits. One of them was Metro Debit Card for which one time joining fees was told as 300 INR to which I agreed and applied for with the bank representative Deepak Verma. Now I came to know from my friend that there is an annual fees of 300 INR as well on the card which I found on the website also which was hidden from me.

I called by all your channels including Deepak Verma but no one is able to cancel the request although there is no intimation on my email and phone that the card has been applied. This really strange behaviour from a reputed bank. Please help cancel the card. I need not the card.

I have an account in ICICI bank. I use Internet Banking, I want to update my new mobile number though online but I cannot find the link for Change of Mobile number in 'View/Change Contact details' section. I can only see 'Update Email Id' section. Please provide a link so that I can change my mobile number online.

Thanks & Regards,
priyanka kadam

I have taken a loan from pnb housing finance ltd and that cheque i deposited in icici bank on dt 2.3.2016.
but till today this cheque is not credited in my bank, but from pnb housing account that cheque has been debited on dated 3.3.2016
but after several call on customer care they are not giving proper response and home branch person not picking my phone
cheque detail as under :-
ch no 393872 dt 29.2.2016 pnb housing finance ltd
txn no of pnb is S58120377 dt 3.3.2016 of rs 245000/-
please resolve the matter. icici bank not giving proper response agst this matter

Hi my name is Shalini. I received an SMS on 3rd of March 2016, evening 4.27 pm stating that I made a debit card purchase of 2, 040 Rs. I was at my home and my card was in my wallet so I have no clue how the transaction was made. I have already contacted the customer care and they said they can't help me deal with this issue and said I should contact the payback team.I have also immediately blocked my credit cum debit card for the same.I have got in touch with the team but it's asking for the service request number which i have no idea about.Please help me in this regard.

Yesterday i.e. March 3'16, I paid mg college fees online amounting to Rs 63000. Money got deducted from the account but my college has recieved it yet.
I have been calling customer care since yesterday and nobody is responding.
When will I get my refund and what is the status?

In the month of Dec 15 my bill was 43809/- in that I have paid 43000/-due to my schedule I forgot to pay the remaining amount for this 800/- they have charged me 2367.77 as an interest and 343.33 as a service tax then I spoke to their executives they said it 3.4%on total outstanding if I calculate it is not more than 1600/- I don't know how they were charging.Where iam using other bank cards I don't get any problem like that if they charge also when I call to their customer care they will reverse it.But in case of ICICI they are not reversing it and even the formula they are using is not the right formula. where I written a mail to level1 and level2 the answer is same we don't reverse.As iam a citizen of india I know all the banks work under RBI but other bank formulas are different and icici is different, they will reverse the amount but ICICI they don't reverse.Why they don't reverse?they are charging me a interest of 3000/- which is almost a half of my house rent.How can a common man can bare this kind o[censored]njustified formulas for pressurising people to pay in the form of interests.This banks should be given licence to help people interms of financial aspects but this banks are becoming a curse for our life.So, I request you to please consider this as priority to give a solution for this.

Im working in icici prudential life insurance my emplemplemployee I'd 5021734.I send my PF withdrawal form two time on 05-12-15.
And also I send mail regarding this but still I'm not received any feedback from your end. Pls do the needful
NAME REBECCA NANCY
EMP I'D. 5021734
Mobile-[protected]

There was a unauthorised transaction done by icici and the banking officer is not reversing my money inspite of having a conversation for nearly an hour.Totally disappointed and unhappy

We have ordered a product from Amazon. The amount deducted from the account without even authorising with OTP or PIN for the transaction. Only the card details saved in Amazon.in website.How can you allow to debit from a customer acc without any authorisation?

Girish
[protected]

Myself Madhavan Pillai holding an ICICI Savings account suffered financial loss due to ID theft. My account was debited by an ECS payment that i never approved. My phone number was changed somehow and i was unaware of these transactions happening in the background. I never gave my consent or approval for the ECS or changing my phone number. Even after raising a complaint (SR[protected] dated 09/02/2016 with ICICI Bank call centre, there has been no solution to my problem. As of now the complaint has been disqualified with no proper justification from the bank side. And the Branch where i hold the account are also not helping me in this matter. Below is the fraud account details where actually my money has been transferred.

A/C no.:[protected]
Vikas Kumar, Noida, UP

I request you to kindly look into this matter and provide me an appropriate help.

On 21st Feb, 2016 I got 4 sms about online transaction from my ICICI a/c, which were not done by me.My ICICI customer id :[protected]. I didn't get any OTP also.

Details of those sms:
1.Rs 71.44 (VIN*UPS*INTERNE)
2.Rs 71.44 (VIN*PAYPAL)
3.Rs 9843.58 (VIN*PAYPAL*MJD)
4.Rs 71.44 (VIN*UPS*INTRERNE)
Total: Rs 10, 057.90

On[protected] I called customer care and made Complaint (Complaint Service Reference Number SR[protected], they told me they would investigate on it and response me within 8-9 working days.Today is the 9th working day and only Rs 71.44 has been credited in my a/c and haven't got any reply of my mail. Please find the attachment of my mail. Please look into this.

I have Platinum credit card . I have been charged unfair interest.
i am going to pay all the amount today. Please help me to get refund.

Your Total Amount Due 7, 988.95 Due Date : 01/01/2016

7, 988.95 CR 06/01/2016
[protected] INFINITY PAYMENT RECEIVED, THANK YOU

04/01/2016 Service Tax 72.50
04/01/2016 Late Payment Fee 500.00
14/01/2016 Service Tax 45.57
14/01/2016 Interest Charges 314.26


Your Total Amount Due 1, 381.33 Due Date : 01/02/2016
2, 000.00 CR 05/02/2016

[protected] INFINITY PAYMENT RECEIVED, THANK YOU


04/02/2016 Service Tax 72.50
04/02/2016 Late Payment Fee 500.00
14/02/2016 Service Tax 73.63
14/02/2016 Interest Charges 507.78

Complaint regarding the ICICI Bank/A/LACHD[protected] on the Name of Mr. Prem Singh Saini . That the above loan account holder have purchase a Indica Car through the ICICI bank and after some installments owner can't pay the installment of loan amount . That bank forfieted the above vehicle from the Mr. Prem Singh Saini and a auction is done by the ICICI Bank Ludhiana and I take the above Vehilce No:L PB11W-6082 THROUGH THE auction at rs 85, 000/- rs only and i submitted the payment and recieved the car by delivery challan bu the bank can't deliver the documents of the above vehicle and i also filed a complaint against the bank employees by they can't take any action against the owner of the auction company and i filed the complaint to IGP Punjab bu no body have take and action .
In this case bank employees of bank owners are the responsible for the above said vehicle fraud. So Please take the necessary action against the accused .

My brother ICICI account got hacked and the whole money has been taken. During the complains, the bank branch people were very poor in helping, even lodging the complains.

Recently my icici debit card was blocked by bank . Then i contacted icici customer care and they are telling that some fradulent transaction happend using your card (may be card cloned).

If they unblock it there might be chances of lost of money. SO they are suggesting me to take new card and need to pay Rs.500/- per year.

Is it required to take new card? Why cant i continue with old debit card?

Hi,

I have notice some unrelated money deduction from my account which changed Rs. 343.50. When I search regarding this and found that this is deducted for the My Money Service, but I haven’t subscribed this service. I didn’t get and notification or email regarding start of this service. Transaction details is as mention in subject on date 4-Feb-2016.

Please unsubscribe me from My Money service and pay back my money. Details:
4/02/2016
BIL/[protected]/MM Annual Fee FEB16-JAN
Dr.
343.50

My contact Details is below
Mobile – [protected]
Email – [protected]@gmail.com


Thanks

Submitted documents on 19 Feb, 2016 for an savings account opening. Still waiting for an account activation. Can someone tell me how many more days it will take for an account activation. My request no is[protected].Kindly cancel my request and returned my cheque and other documents. Never ever except such a very bad service from a reputed bank. Kindly do the needful, otherwise I will escalate this matter to your higher authority.

Deviprasanna Mishra
91-[protected]

My name pavan, my debit card(visa) got blocked while i am entering the secure code wrongly 3 times, when i was calling the customer care number it was asking the card number first and then it is asking the debit pin, so i hadn't gone further by giving the details.Please help with this problem.Contact number-[protected]

This is with regard to my “ICICI Platinum Chip Credit Card” 4375********7005. For the month of Dec’15 to Jan’16 my credit card bill was Rs.18, 202.29 for which I’ve made a payment Rs.17, 485.00 only as I was expecting a cashback from another merchant site and made a wrong calculation. For which I’ve received a cashback of only Rs.360 and due to which there was due amount of Rs.357.74. I was completely unaware of this until I received the current statement in which I was slapped with an interest of Rs.856.79 and service tax of Rs.124.24.

The interest levied on me is completely unfair.
Firstly, there was no reminder to me saying that the amount that has to be paid is due. If there was any such reminder I would’ve checked my payment, which you people don’t care waiting for a chance to slap huge interest charges.
Second, even if there was some due amount this Rs.856 interest you’ve levied on me looks like it has been laid on not just the outstanding Rs.357.74, it seems like you have laid that interest on the entire Rs.18202. Isn’t this just unfair.

Dropped an email raising a complaint but have not received any sort reply from the ICICI people

Hello, I have made a transaction of Rs.340.00 for my Airtel Digital TV recharge on 01-March 2016. Received the session out failure but the Amount is deducted. Please refund my amount.