ICICI Bank Complaints & Reviews

Respected Sir/Madam,

this is to bring to your kind knowledge that I, Dr Vishal Kumar SIngh, applied for a home loan from the ICICI bank and had never ever applied for any Credit card, but the ICICI bank themselves sent 2 credit card to me, without confirming from me. the said Credit cards have never been used by me even they have not been activated once. now they have started sending bills for the same which i have not even used. i spoke to their customer care executive and he directed me to write an email to the customer care, when i wrote a mail they ask me to speak to the customer care. sir they are just playing passing the parcel with me as they themselves have no idea about the same.
sir its just a humble request to look into the matter and please ask the to stop harressing their customer. and now they are threatening me with the CIBIL score.

the details of my complaint are in the trail mail
Service request numer at ICICI :[protected]
Credit card number:[protected]
ICICI bank RUBYX card

Hi,

As i checked my ICICI account i came to know that there was deduction of 355 INR under the name of "SMAB Chgs JAN16+Stax44.96". This deduction was did without any intimation. So i want to know that why this happened? As there was no any such deduction before. Kindly look into this issue and refund the amount.
Contact mail:- [protected]@gmail.com

I want copy of registry and try to coordinate with your lawer but he demand the money for the same kindly help me

bhavesh
[protected]

(I and my friends were about to buy i phone online..i saw an add for that on olx of company name:- FUTUREWORLD and deposited 32000 on her account but got nothing even site was fake the mobile no you can check my previous complaint regarding this, seller mob no:- [protected] seller bank account holder name :- SAMIKSHA BUTTAN ACCOUNT NUMBER:[protected]ICICI BANK gurgaon)
i already filed a FIR regarding that company and icici bank account on 9/9/2015
now the thing is that when i went there with police dsp they freezed that person's(samiksha buttan) account, first the DBM told me told me you will get your money after 20 day time interval they also provided me a complaint no (SR[protected] now they denying ...there is something around 25k in that persons account i want that money...help me what should i do

I had applied for credit card vide application No. N[protected] on 29.12.15. On 14.01.16, I received a SMS that my application is under process. On 2001.16, I got a SMS that my credit card application has been approved and I will receive card within 10 days. After lapse of about one and half month I have not received my credit card. Please help me.

Around three months back I had received a call from ICICI credit card department for providing me a Credit Card with a limit of Rs.1, 20, 000, i agreed for the same but was delaying to provide the documents, One of the executive started calling me frequently asking for the documents, I had no time to arrange thus I said to the Executive that I am not interested. The Executive gave me with an option to send the documents through whatsapp, I gave the same and submitted the application. I dont have any document regarding this. After application I got a call for verification and i answered, i also confirmed regarding the Credit limit and i got a reply saying that the limit will be Rs. 1, 20, 000. Now its three months I have applied and till date I havent received the Credit Card, the same is not getting delivered to my address I got this msg from ICICI bank. Yesterday I received a mail from the bank with a credit card statement; an amount of Rs. 572.50 is due. Further I checked the statement and the credit limit is Rs.20000.
Here, I want to say when I have not received the Card, why should i pay the bill?
Secondly the executives are fooling around with the people by making such fake promises, this total leads to breach of trust and strict action is to be taken against such mischiefs.

I have not open the demat account, but i have found that deducted for Rs 572.50 by 25.02.15 from my Account no is[protected]. so i cannot understand how refund the amount.

Please confirm me what is reason the deducted amount & how to refund the amount.

Thanks & Regards
Amal Pollay
Mb [protected]

I am an ICICI customer for the last 6 plus years and I moved to the Singapore about 6 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI and no longer exists. I need to update my Singapore mobile number, but i cannot do this online and talking to customer care has not helped at all. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my Singapore phone number updated or suggest a way to go about getting it updated.

Appreciate any help. Thanks.

-Sollin Selvan Sethuraman

There were few fraudulent transactions at USA in US Dollers on my ICICI Bank Credit Card on 28th Nov-15 for which after informing to their Dispute resolution Executive, I immediately submitted my complaint letters (Complaint No SR[protected] dated 28-Nov-15 followed with another letter SR[protected] dated 30th Nov-15 along with other documents such as copy of Passport etc. to my nearest ICICI Branch at Indrapuri-Bhopal (MP). Their acknowledgement on the same dates were also obtained on my office copy. However, ICICI is continuously sending reminders for payments along with sending fresh statements charging non-payment as well as Interests charges with every communications without bothering to take any actions on my complaints. Meantime, I have sent Nos of reminders but all of them seem to have been ignored by ICICI

I am having a minor account[protected] in CIVIL LINES RAIPUR C.G. branch in which there is some balance left.
Since i have grown and so when i wanted to convert my account from minor account to major one, i was told to open a new account which should atleast have 10000.
It is quite hard to maintain such level so i asked them to close my account but they hav'nt did so and i am feeling quite annoyed and irritated.
So i am planning to report it to consumer forum.

As i was holding ICICI Bank Credit Card bearing No. [protected] toll 30.9.2015. on 30.9.2015 at around 11.00 hrs or so one call from above mobile no
came on my mobile that the some niha bhandari calling from ICICI Bank Customer Care executive that ICICI Bank has to credit some amount from my previous credit card No. ... (telling card No.) which has theft in bus in 2012/2013 and holding new credit card (presently) card no... ( telling my present card No.).

II /III/IV/V/Vi time she called me on same matter and cheat/ fraud transaction made Rs. 5000.00 from Boda Phone Mumbai. where as I am in delhi. When i acknowledge that a transaction has been made from my credit card I promptly called to customer care executive and asked about transaction. in spite my request to lodge a complaint against the above Mobile No. owner, the customer care executive did not ready to give SR no in any case and advice me to lodge a complaint in Police Station. I rush to police Station and lodge a FIR
DD No. 5113 dated 30.9.2015 and submit to ICICI Bank Customer Care Executive. I have made several email to customer care executive from time to time that I did not make any such transaction which I am not going to pay to icici bank any more. some time the email was diverted back to me . The ICICi
Bank did not try to find out the truth and sending me reminder to reminder for payment. The third reminder of Rs. 7727 00 was sent to me. I was surprise to see that a sum of Rs. 7727.00 was deducted/ blocked from my saving account having with ICICI Bank.
In the case t I find that some one Customer care executive is involve and he/she aware about the Credit Card no of several customers also knowing customers old credit card (those ware missing/theft) call the customer cheating/frauding them and sharing the cheated/frauded amount amount them.
therefore I Pray to authority to see the case and advise to ICICI Bank to panelies the customer care executive and their supporter to avoid cheating case in future and credit the amount deducted/blocked from my saving account.

All the pertaining paper like FIR is with ICICI Bank and emailed by me from time to time.

Rajendra wingh Bhandari

Hello
I had taken a personal loan from icici bank when i was working and paid almost 9 emis without any default..but now I am jobless since few months and missed around 8 emis ..since I cudn make the payment i was in touch with the bank people and I had told them my current situation...
I know skipping 8 months emi is not a small thing...but my situations wr like that...
Last wk i got a call from a recovery officer asking me to pay the total pending emis of 60k I asked him for one weak time since I wanted to discuss it with my brother as he was out of station...
Agent had called me on Wednesday and I had told him tht I wil make the arrangements by Monday ...but he told me that on Saturday they wil freeze ma account and court notice will be issued...but then I stuck to ma words since I had no means to pay 60k by saturday...on Saturday he called me and said he wud send a request to keep my account open till Monday...
my beother was back on Tuesday... (i had informed the agent about this) so when i spoke to my brother he said he wud arrange it in one wk...hence i asked one week time with that agent.. he didn respond.. when I called him he said tht he has sent my file to some other department hence warned me not to call him and he disconnected... followed then I caLled icici customer care to get information but they wr helpless
After sometimz one of my friend calls me asking whether I have given her information to get the loan and also she said tht someone called akhil(recovery officer ) called her dad asking him to repay the amount and also told him that I used his daughter;s voter id as proof to get the loan... so it is his responsibility to pay the loan as his daughter s been involved...
Her dad called and warned me ..hence I called Mr.akhil to know what is exactly happening because he said the file is not with him.now... so he said until I pay the 60k they wil do the followup...the way he spoke was little annoying... how ever I told him not to call any of them since they are not involved...but he said I dont have to teach him how to do his job coz he is not a newbie((njan enthu chaiyanam enn enne padippikkenda njan iciciyil innale thudangiyathalla eee pani enn)))
When I told him not to call my friend’s dad, he kept calling him saying i denied to pay 60k so he should pay the amount
This happend on Tuesday and yestday I paid 15k
Today I had no calls from him but in the evening got a call but no one spoke...i cud hear other sounds...but no human voice...
In the evening my sister in law called her parents and got to know that Mr.akhil called him and asked them to pay the amount and also told them that icici wud block everything so that my sister in law or my brother wont be able to go abroad and even they cannot leav the town without paying the remaining balance... Her dad is a heart patient and his BP went high after talking to them and also they called them for 7 times tday...

I am thinking of going legally now cos what I took s a personal loan and never said I wont pay it off my loan... i knw that I am a defaulter that doesn’t mean that they can treat me like a criminal and also Harras my friends and family like this...
I even begged him asking for one week time which they are not ready to give...he spoke to my brother on Tuesday around 4pm and told him like Wednesday morning he should pay 60k ... May be it is possible to arrange 60k within a night for few...but definitely not for us...
Specially Mr.akhil who claims as a icici bank manager or head s threatening us like anything...when i told him my situation he gave an answer saying ‘’call me only after paying 60k until then we will call and do the follow up with everyone related to u...does that make any sense...i dont have money and I need time to arrange it’’’ hence calling 10 diff people and harrasing them doesnt make sense at all...
I know I’m responsible for skipping the emis...i never ignored thr calls...i never said I wil not pay...i even paid 2 emis out of 8...Just asked for one wk time... But they are not ready to do that and now by calling diff people Mr.akhil is not only harassing and threatening my family and frends... it’s becoming a mental torture to me coz of which I am not able to do anything..
As per my knowledge bank s suppose to maintain my privacy but he is calling everyone asking to pay the loan amount just to meet his targets...doesn’t make any sense...he is directly aaking them to pay the pending emis which s utter nonsens
This is my LAN:PCOC[protected]
This is Mr.akhil’s (chennai)official number :[protected](one among many numbers)

Hi,
My name Jaspal, I moved to US in 2014 and converted my Salary account to NRI/NRo after 6 months.
I asked the Representative to move all associated ICICI account tomy new address.

Yesterday I got letter here in US that I have lein on my account for some 6000Rs. I was socked to know that it is against some credit card, because I was sure that I am not using any credit card and none of the bill sent to me.

After lot of investigation and opening my all old email accounts I found that
there was one payment I did in May 2015. of Rs 1000.

I never got any letter in Jul2015, Aug-2015, Sep-2015.. like that until yesterday.

Now, this amount is 6000 Rs after 9 Month, almost 600 times!

These guys should have sent bill after 10year asking 1 lakh?

What a Investment 1000 Rs in 10 Yrs = 1 Lakh.

Late payment fees on each month is 500Rs for 1000rs unpaid, Service tax 70 plus etc..

Calling them from here US is itself a hassle, I keep on calling and waiting and paying my phone bills here in $.

I am only requesting that this was not done intentionally and no motive of not paying the money even I am not blaming them even if my contact details which I asked was not updated at same point when other accounts got updated.
Even now they have reached me out of country and got my details, wht not in 1, 2 or 3 month?

My only humble request was that to remove late payment fees and put interest rate and charge me.

6000Rs is not a big deal but the problem is how much you are taking care of customer and considering the genuine case they explained you.

I will close the NRI account next day and move to other provider if it not considered and removed the charges.

I hope it make sense for you to loosing one time fees or loosing business.

Card Ending XXXX-XXXX-XXXX-3004

Thanks
Jaspal

Yesterday when I checked my balance it was showing 57 RS less without any notification as usually I got transaction emails and messages. When I checked mini statement it says ATMDEC CHG and they deducts 28.50 rs two times. This is shameful.
I trust someone would help me.
Salary account[protected]

I have transfered Rs 100 for first time and 900 for second time and 1000 rs at third time. first two transactions were done in the morning and the third one in the evening. still the party hasnt recieved any of the above amount.
when I called costomer care support they told me that that the money will be transfered till the end of the day. But its still not recieved.

Dear Sir I got a voucher for Provogue watch with my credit card. I order the watch and when i tracking my order the status is showing pending for 10 days but now its showing order cancelled. Please tell me why the order is cancelled.

Hi

My husband and myself have been receiving calls for the last 2 days from phone number 49299101 by Ms. Sangeeta for a ICICI loan default done by my brother in law. I am not aware of this loan and am in no way connected to this. I have explained to her but she is continuously calling and mentally torturing us. She has also called my office asking for me. I have been very patient with her but she has been very rude over the phone and threatening me of taking legal action. Why am I being targeted? I have not taken the loan and am no way connected to this as well. It is my request to not torture and threaten innocent people.

I request your help on this issue. This is a mental trauma. I have tried my best in making her understand that they should not treat us as culprits since the loan has not been taken by us and we were not involved when the loan was disbursed. The defaulter is happily living and the family members are being troubled.

I am not sure what else should be done to stop these guys from calling us. Please guide if I have to follow some other process as well.

We are responsible citizens and don't want to be troubled for others actions.

Sona Hadkar

Hello,

Hi i am sunil chorge (Application no:[protected] I had applied in icici bank for home loan and As per icici rules room documents was perfect and bank approved for the loan also took franklin charges and loan sanction charges from me. I had been told you can complete your registration but after completed registration now time is disbursement so bank saying your documents are not correct of property, if documents is not correct so why bank did say that You can complete registration. bank wasting my time from last three month and suddenly they said we can not give you loan so please look in to this i have really big problem.

and one stupid thing about icici bank

Mr. Dnyaneshwar dose not understand different between oc and cc, He has no any idea about property and this type people working for icici.


I hope ICICI Bank listens to this or else I am going to fight this with all my might and grit.

Hi,

I have an account with ICICI bank, SR Nagar branch Hyderabad which i took in September 2015. When i have taken my account i have not given any mobile number but given landline number details only.
After that i maintained minimum balance of 10000/-, but suddenly during october month they charged 11rs once and 5rs once and said as SMS charges but without mobile number registered and from then they started debiting my account with 400 rs each month saying the balance is below 10000/-, they were the one who charged for the service i dint took and they debited 1600 from my account. I want the charged amount back.

Please call me on 91-[protected] for the details of my account.

4 16/02/2016 MABChgs-Jan16+STax 50.75 Dr. 400.75
5 12/01/2016 MABChgs-Dec15+STax 50.75 Dr. 400.75
7 15/12/2015 MABChgs-Nov15+STax 50.75 Dr. 400.75
8 10/12/2015 MABChgs-Oct15+STax 50.75 Dr. 400.75
9 20/11/2015 SMSChgsnov15-dec15+Stax1.45 Dr. 11.45
10 30/10/2015 SMSChgOctober-2015+Stax.61 Dr. 5.00

I went to the branch and when i asked the manager responded with an abrupt answer that it would be charged even if you dont take.

Sir/Madam,

This is to lodge a complaint against ICICI Bank Car Loan Department for Loan [LADEL[protected]] who have illegally put the amount in my alternate savings account on lien for Car Loan outstanding. There were wrong facts communicated to me for putting the account on Lien and have also widrawn a sum of Amount Rs 11, 395.

I had Purchased a Hyundai Santro Car through Loan of amount (260, 500.00) dispersed on Date (10-Jan-03). I had issued the bank Advance Signed cheque for the same. The bank continued to deposit the Cheques for Clearing till on 07 October the bank presented cheque with no – 285461 which is showing as Bounced. This is a fake entry from the Loan Department as the account has always been adequately funded. I asked the bank to furnish proof the Insufficient funds or reasons for Cheque Bounce but the bank has not been able to furnish any details till now. Details below
15-Oct-07 09-Oct-07 Bounce Chq No.:285473 Bounced, No Account 5, 561.00 99, 611.00
07-Nov-07 07-Nov-07 EMI Due for Inst.58, Nov-07 5, 561.00 105, 172.00
07-Nov-07 07-Nov-07 Receipt Chq No.:285474 5, 561.00 99, 611.00
30-Nov-07 07-Nov-07 Additional Interest Due for Inst.58, Nov-07 85.00 99, 696.00
31-Dec-07 07-Nov-07 Additional Interest Due for Inst.58, Dec-07 115.00 99, 811.00
31-Jan-08 07-Nov-07 Additional Interest Due for Inst.58, Jan-08 111.00 99, 922.00
29-Feb-08 07-Nov-07 Additional Interest Due for Inst.58, Feb-08 104.00 100, 026.00
31-Mar-08 07-Nov-07 Additional Interest Due for Inst.58, Mar-08 119.00 100, 145.00
30-Apr-08 07-Nov-07 Additional Interest Due for Inst.58, Apr-08 107.00 100, 252.00
31-May-08 07-Nov-07 Additional Interest Due for Inst.58, May-08 115.00 100, 367.00
30-Jun-08 07-Nov-07 Additional Interest Due for Inst.58, Jun-08 108.00 100, 475.00
31-Jul-08 07-Nov-07 Additional Interest Due for Inst.58, Jul-08 115.00 100, 590.00
31-Aug-08 07-Nov-07 Additional Interest Due for Inst.58, Aug-08 111.00 100, 701.00
The bank has been illegally and unethically has been levying Cheque Bounce and Interest charges. All my effort to resolve the issue with the bank has been futile as the bank is keen to make money by levying false charges to exhort money.
I recently started receiving calls from Recovery Agency “Arms” from Mr. Rakesh and his associate employees. A division of Asset Reconstruction Company (India) Limited
E-Mail : rakesh.[protected]@arms.net.in, Landline no:[protected], Mobile: [protected]


The company Arms has been calling my no and my family numbers and have been abusive and threatening of dire consequences if the loan amount is not paid. They had gone to the extent of telling my wife that they will make sure she looses her Job as ICICI team will come to her office and make a ruckus in Office. They also called up my Wife company HR department and asked them to make payments for the Pending loan amount. They even called up and threatened my 7 year old son to ask the father to make the payments.
I asked the goons of ICICI that I am more than happy to make the pending payment of Amount 38, 926.76 (for Pending 7 Installments) but they would need to furnish correct reason of why the charges have been levied and issue me a No Objection Certificate and write a written letter for the same. I received a letter from ICICI that I am unable to pay the money which is not the case.
Letter from Bank
We refer to the discussion you had with our representative on Jan 25, 2016 during which, you had acknowledged that an amount of 122, 784.54 is due and payable to the Bank as also reflected in your last Loan account statement. You have represented to us that you are unable to pay the entire dues on account of your exceptional circumstances and have made a request to the Bank to consider in settling the dues in the Loan account at a sum lower than that mentioned in the statement of account. We would like to inform you that the Bank has considered your request on an exceptional basis and has agreed to settle the said dues at 40, 000.00/- [Forty Thousand Rupees].The settlement amount shall be paid by you on or before Jan 31, 2016 by cheque/cash/demand draft (payable locally) in favour of ICICI Bank Ltd., Loan Account LADEL[protected].


Please help me as this is putting me in real stress and threatening my family, members and source of Income.

Particularly look for answers to the following queries from my side:
1. Why wasn't I contacted about details regarding the case, during the case investigations at all?
2. Why was no letter issued from the bank and where have my cheques been all this while?
3. Why was I not informed about the one sided decision taken by the bank?
4. Why is my Family members being threatened and Abused including child of 7 years?
5. Why is the bank mentioning wrong reason when the probable mistake is on their end “they might have lost the cheques”

ICICI Bank Savings A/c No:[protected] Gurgaon

Please remove the lien on my saving's account at the earliest.

I request you to please contact ICICI bank and remove lien on my savings account.

Looking forward to an early and favorable action from your side.

Regards
Sumeet Ahuja