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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23740

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14271

Unresolved

9469

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Address: New Delhi, Delhi

Hi Sir/Madam, With reference to my application no 6009429, which was applied for DDA Housing Scheme 2014. Last date of money refund was Jan 8, 2015 but still not credited in my account. I want it online credit in my account. Kindly update. Regards, Rohit Kumar Singh +91 [protected]

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Address: Jalgaon, Maharashtra

I am writing to you in relation to the default charges that have been applied to my saving account . The four times fee was charged to my saving account. I will request you to SMS charges will be refundable.Icici bank is really better service provider. I hope you can understand my problem . You are requested to look into the matter and take some concrete steps to solve the problem. I hope that your attention will solve the problem at the earliest. Thank you very much! your customer Abhay R. Sanklecha [protected]

Aug 14, 2020

Complaint marked as Resolved

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A

aw

from Udaipur, Rajasthan

Apr 20, 2015

I back you Abhay
sms charges by ICICI bank are force full expenses bank is charging, they keep exploring ways to extract money from customer
I wonder why people do not object to unfair practice bank opt.
Its not amount its wrong practice
RBI should intervene
apurva
[protected]

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Address: Singrauli, Madhya Pradesh

My name Rajkapoor meena. I have applied for DDA Housing Scheme by ICICI Form Zero with online payment of Rs 100161. My Application Number is:-6003369. According to DDA they have released my refund but I have not received the same till date. So please let me know that in how much time I have received my refund. Thanks and Regards Raj kapoor Meena Mobile no. [protected] Mail Id- [protected]@rediffmmail.com

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It seems one more customer non-satisfaction policy has been introduced. My credit card payment was made by cash at the bank, and for this my credit card was charged a penalty fee. How does a banking organization expect me to deal with them if not with cash. Promoting non-cash transactions is fine, but levying a charge for cash transactions is the zenith of making money out of the customers. Even the personnel at the bank did not inform of the charges when the payment was made with cash. Not sure why ICICI Bank is advancing in the wrong direction !

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Address: New Delhi, Delhi

I applied for DDA Flat scheme from you bank website thru FormZero.in, Dear Ankur, Your payment of INR 100161 was successful and your application is now complete. Your Application Number is 6015952. Please keep this number for future reference. The result of the lottery is now awaited. You will be notified of the result via email from us. Best Team FormZero When the application was unsuccessful and DDA has refunded the money to the Bank, why it hasn't been transfered to my account. Why is ICICI Bank holding the money with them when it was refunded on 26th Dec by DDA, it was successfully refunded by other banks on time. Why ICICI is holding the money to earn the Interest which belongs to customer. Are you going to refund the money with interest from the date it has been transferred from DDA. Please take the required action and refund the desired amount with interest from the date it has been refunded back. Regards, Ankur Gupta [protected]@gmail.com

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Address: Krishna, Andhra Pradesh

ThIs is ch.s.v.narasimha rao i am using icici credit card with no [protected] for the past 10 years.I forgoted my credit card at madhura garmets, bunder road, vijayawada.As per my request you have blocked my card .At present i have collected my card at where i lost it so please renew my card for further transactions.My email id [protected]@yahoo.in.

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Address: Ghaziabad, Uttar Pradesh

Hi, I used Formzero to make payment for the DDA Housing Scheme 2014. I was supposed to get a refund from ICICI Bank yesterday (8th Jan 2015) but haven't received a penny in my account. Moreover, there hasn't been any communication from you guys. There is no customer care number or email on the Formzero site where I could get information about my refund. Could you let me know when will I get my refund? My application number is 6000525 Best regards Arindam [protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

This is in regard to the refund of the application fee for the DDA Housing Scheme 2014. My application number is 6020020, applicant name: Inderpreet Shoker. DDA released the funds in December. However, the form zero mentions the release date of 8/1/15. I have not received the refund till date. Please look into the matter and let me know about the status of the refund and proper procedure that is being followed for the return. My email address is: mail.[protected]@gmail.com

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S

sameer jamal

from Chennai, Tamil Nadu

Jan 12, 2015

Hi,

I am also facing same issue from ICICI bank, I have lready contacted their custom support and also sent mails so far no response, My application number is 6016173 applicant name Sameer Jamal.

I contacted DDA and they are saying they have already released the fund.

ICICI formzero mentions refund date as 8/1/15.

Regards,
Sameer

R

reet01

Jan 13, 2015

Still Waiting...
Somebody shared an icici customer service phone number[protected], however, either the bell never rings or if it rings-nobody picks up. I then tried calling at the Delhi customer service number on their website, 33446699, where I was directed multiple times, put on hold multiple times and then suddenly cut off. I have also wrote emails to multiple addresses- [protected]@formzero.in, [protected]@icicibank.com and filled up the online query form at https://infinity.icicibank.co.in/salesEARWeb/web/rbi/jsp/FbescalationForm.jsp. No reply so far.

The worst customer service ever.

R

reet01

Jan 14, 2015

Still Waiting..
Still have not received the refund. However, received a reply from [protected]@icicibank.com. The provided me the tracking number, which is of no use. When I use the tracking number to locate my refund, I get the message that " there are no details available or I am not authorized to see the details".

Such a pain to get your own money back.

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Address: Hyderabad, Andhra Pradesh

I manoj agarwal credit card holder have received a call from a delhi number 48981200 asking to redeem the reward points and get gifts vouchers.on asking she said she Is from the bank she had the detail of my card and the number of points i have it was the amount of rs 6999 for which she asked for CVV number There I doughted them and contacted the customer care and was Informed that it was a fraud .The lady called even gave her name as PAYAL VERMA WORKING WITH ID No 02496. PLEASE look into the matter and my card number is [protected] My email id is agarwal.[protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

Hi, I have applied for DDA housing scheme 2014. I am an unsuccessful applicant. My application number is 6016220. But I have not received my refund till now. It has been showing refund date as 8th jan 2015. No customer support is available too. Login Id: [protected]@gmail.com Please help asap. Thanks, Anshul Agarwal +91 [protected]

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Address: Alwar, Rajasthan

Dear sir, I was working with ICICI BANK LTD. As a ser.salse executive in current a/c Libilities at BHIWADI ALWAR RAJASTHAN .I have worked from 15 Oct. 2007 to April 2009 . Sir I have no any PF A/C No. So plz.provoid my PF a/c no. I want my PF amounts. My a/c has been opened according to offer latter NARESH KUMAR CHOPRA. So, Therefore I request you to please look at the matter and help me to get my PF a/c No. For my PF amount . Thanking You Your faithfully Naresh Kumar Chopra Emp. ID. No. = 819930 Mob. No. [protected]

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Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 22, 2015

Verified Support

Dear Mr. Chopra,

We're sorry to hear about your concern. We have made a note of your contact details. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have applied for DDA housing scheme, 2014 through online application. I have done the online payment of registration of rupees 100161/- through Form Zero ICICI bank net-banking. However I have not received the refund till 8th Jan, 2015. Kindly resolve the issue. My application number was 6024338. my email id is raman.[protected]@hpgcl.gov.in and my mobile no is [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

I had applied for DDA through ICICI formzero.in and have not received my refund yet as the date of refund in fromzero was 5/01/15 but now it is showing 08/01/2014. My application number is 6004165. Kindly let me know the status of refund. This kind of delay is totally unacceptable. Regards Ashish Singh ashish.[protected]@gmail.com

Complaint marked as Resolved

I have just received the refund cheque. However I was expecting the Bank to transfer the funds directly into my account.Regards Rashish

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Address: Pune, Maharashtra

Hi, I got defective provogue watch. it is not working at all. please make an arrangement for replacement of this watch asap. Order No: #[protected] My contact Details Are: Priyanka Khairnar Email address : k.[protected]@gmail.com Contact no: [protected] Address: Syntel Ltd, Plot No B1 Softare Park MIDC talwade Pune 411062

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Address: Gautam Buddh Nagar, Uttar Pradesh

It is inform to you, I have make a NEFT Rs. 77, 000/- as on 31st Dec. 2014 to Harishchandra S Mishra A/c No.[protected], ICICI Bank Ltd. Bhiwandi, Thane, Maharastra Branch. But by mistake we have entered wrong account number that is[protected], so amount credit in this account and beneficiary withdrawal all amount .Our account detail is Account No.[protected], Indian Bank, Sector-50, Noida, U.P-201301, Branch.

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Aug 14, 2020

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 16, 2016

Verified Support

Dear Mr. Mishra,

We will have our official get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi

I have applied for DDA housing scheme 2014 and as per ICICI[protected] My DD for refund of DDA was sent thru courier BSA Logistic via airway bill number BP3406904 on 3rd Jan 15. When it did not reached me, I called up BSA on 5th and was told that ICICI Bank has recalled the cheques back to their Karol Bagh branch. When I called ICICI they told that since it is was not delivered to my home (which is false), the courier company will sent it back to our centralized mailing room karol bagh delhi by today evening i.e 05Jan'15. And now it will be refunded via online directly into your bank a/c. Since then i have followed up number of times with ICICI[protected] and each they they say that by end of day it will be transferred. I believe they are making fool o[censored]s with whatsoever reasons but I have decided that I will file a consumer court case on Monday against ICICI if I do not get any positive by today. -Pawan Bansal ([protected])

Aug 14, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jan 11, 2015

Updated by pawan008 By the way, after so much of delay I have received my refund via cheque on Saturday..a big respite but really bad service from ICICI.

You need to call ICICI[protected] and tell them your DDA Application number to get Courier Number.

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A

ankur_12

from Noida, Uttar Pradesh

Jan 9, 2015

I am also having the similar problem.

G

gauravkumawat

from New Delhi, Delhi

Jan 9, 2015

I am also having similar problem.
BWA is showing-
Packet of Mr./Ms./M/S. GAURAV Has Been Returned To Originator Due To Reason - LOCKED ON TWO VISITS

But I was always there at home.
We need to file a case against them.

R

reet01

Jan 9, 2015

can you please share, how did you find out the tracking number (BSA Logistics bill number)? I am also waiting for my refund.

N

Nilaksha Anand

from New Delhi, Delhi

Jan 13, 2015

I had received a message from "PROCURE LOGISTICS" on 2nd, January, 2015 stating that i am supposed to get a refund vide cheque no. 039975 as against DDA APPLICATION No.- 0546764 . The AWB No.-[protected] was furnished as well in the message.

I tried to check the same at their website www.procurelogistics.com but there wasn't any tracking detail furnished by the courier company .
Its also to be noted that i tried numerous times to call their customer care no.[protected], after much effort they picked up my call only to say that the consignment couldn't be tracked and has been informed the same to the ICICI Bank Branch- Karol Bagh on 7th January, 2014 .

I tried calling your customer care no .[protected] on 7th January, 2014, they informed that they are trying to track the same and will get back to me as soon as possible. It has been 9 days and a private bank (ICICI Bank) of such stature isn't able to trace the same .This isn't expected from the same .

I do have account with ICICI, ACCOUNT No.[protected], its humbly requested herewith that to verify my details and simply transfer the amount (Rs 100, 000) to the account .

Please do hereby help me in this regard at the earliest.

Best Regards.
Nilaksha Anand
Cust ID .[protected]
Account No.[protected]
Mobile No.- [protected]

R

reet01

Jan 13, 2015

Thank you so much, Pawan for sharing the number, however, either the bell never rings or if it rings-nobody picks up.

I tried calling at the Delhi customer service number on their website, 33446699, where I was directed multiple times, put on hold multiple times and then suddenly cut off. I have also wrote emails to multiple addresses- [protected]@formzero.in, [protected]@icicibank.com and filled up the online query form at https://infinity.icicibank.co.in/salesEARWeb/web/rbi/jsp/FbescalationForm.jsp. No reply so far.

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Address: Mumbai City, Maharashtra

"I got a call from Happy Deal 4u people, pretending to be from ICICI and told me that my reward points just got expired and can be made use of it, if it is used in the right way with Happy Deal 4u. They have acted aptly in such a way that I could not get even a single doubt. Looks so professional that they are very well trained in cheating very intelligently. I lost about Rs. 6999/- and when enquired with ICICI, they strongly say that they did not leak my credit card details to some one else. But how could my credit card details go out of icici bank... How they can generate otp password. As there is proper details for getting it. ICICI bankers should look into matter seriously and give justice for those who are cheated by reversing the amount

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Address: Ahmedabad, Gujarat

Sir, A fraudulent online transaction through my Credit Card No.[protected] took place on 08/09/2014 for Rs.15, 313.17 which I am not at all aware. The same come to my noticed when I received Sept.26, 2014 statement. Immediately I called upon Customer Care Cell and registered a complainant vide their Complainant No. SR[protected]. Against that complaint I received a letter Ref.No.112414/757929C dt. November 26, 2014 asking me to submit CDF form alongwith credit card photo copy & passport photocopy self attested. Accordingly I submitted all the relevant papers to my nearest ICICI bank at Naranpura/Ankur Branch at Ahmedabad. Later on I received another reminder Ref.No.112414/759801C dt.Dec.08, 2014 asking me to provide last page of Passport photocopy. Immediately the same has been submitted in the above mentioned branch. To all my surprise I received a statement showing disputed amount with interest. I therefore request you to look into the matter and settle the issue at the earliest. Thanks

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

We applied for DDA Housing Scheme through ICICI Bank and formzero. Our application no are 6010885 (Dharmendra Kumar) and 6010915 (Bhawna). We were not lucky enough in the draw. ICICI bank is now delaying the refund. First, they did not transfer back the money to our accounts and instead chose to refund through demand draft, The demand drafts were given to Procure logistics for delivery only on 31st Dec 2014. Usually ICICI Bank couriers through more reputed courier companies like Blue Dart. Our courier no of Procure Logistics were [protected] and [protected]. The courier company sent back couriers to the bank as they could not find our place or us. The courier guy never called us to reach out and returned back our packets. Actually, they never came to our address and we were all the time present to our address and reaching out to our address is quite easy as it has house no, sector no and pin code with other details. I think ICICI bank and Procure Logistics have formed a nexus to further delay refund. I am yet to receive it and my apprehension is that they might deliver us a demand draft with wrong account no or name to further delay it.

Aug 14, 2020

Complaint marked as Resolved

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D

dkfordignity

from Delhi, Delhi

Jan 10, 2015

We have now received the refund by ICICI Bank. Thanks.

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Address: New Delhi, Delhi

I have applied in the DDA housing scheme by formzero of ICICI bank website. It is mention there that refund will be processed up to first weak of January. But I didn't received my refund amount and my application no is 6017699. please look into this ASAP.

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