ICICI Bank Complaints & Reviews

Email I'd [protected]@gmail.com

Hello,

I am having account with ICICI for more than 8 years. It was salary account and 0 balance. Till 2009 I never got any deduction from account for any such charges. For last 3 years they have been deducting 827/- every quarter without any notice. This money been deducted even though I maintain minimum balance of 5000/-.

I need all my money back as its never been mentioned to me about such charges and need justification for such step. I am putting this complain in consumer court as well.

Account Number :[protected]

Thanks
Ramesh Rao

I hold a ICICI Bank credit card in 2007-08 and it was closed in 2008 by paying complete outstanding due amount on the card.
In Nov 2012 i got my CIBIL report and still i could see some outstanding amount over due on this card.Then i contacted ICICI customer care executives they confirmed me that there was no outstading due on this card and they are going to update in the CIBIL report.Everyday i am calling them they were saying the same answer to me "It is in process".Due to this wrong entry my Credit score got damaged huge and i don't know whom we have to escalate these kind of issues.

Note:If customer having any dues with the bank they will take it very seriouly and every month they will update the CIBIL without any fail

I want to submit a complaint against a number[protected]/11). We are getting calls from this number in our office and our office employee mobile numbers. They people are using abusive language and disturbing the office atmosphere. They are calling more than 50 times a day for the same. They are discussing the matter on which company have no concern.

Please look into the matter ASAP.

Thanks
Mahesh
[protected]

We are inordinately delayed by the negligence of icici bank in crediting our account for a large payment from Qatar which is already delayed over 15 days ref no Reference :[protected]
this has caused us embarrassment and pain due to liquidity issues

We are planning to file a suit with concerned authorities for covering our loss and to ensure that this does not happen again

MP DOMINIC CO
Linson M DOMINIC

I have been an ICICI Bank Customer from 5 years, so when the time came to choose a Credit Card, ICICI Bank was first choice. Bad Choice I must say!

Since I do freelancing, I searched for Credit Card options suited to my needs. Came across various banks which offered Credit Card against Fixed Deposit, chose ICICI. Made a request to ICICI Bank by opening a fixed deposit on 7th December (SR[protected]. Though it said "Instant Credit Card", i expected a week time to reach it to me(I live in Delhi). Didn’t get it by 17th so made a complaint on Twitter. Finally after a lot of mails and calls(they couldn’t locate Service Request number), got it on 19th(email conversation was with Vinodhini V). Very bad experience, but it was only starting.

Used it for Verification purpose on PayPal and Facebook Ads, which deducted $1.95 and $1.00 respectively. Both amount were refunded within minutes. But when I tried using it on 21st to make payment to Facebook, I got Transaction declined by Bank error. Since I didn’t get any notification from ICICI Bank(which otherwise keeps me spamming on SMS & Email with various services), I tried different variation of address thinking it might be the cause.

My Facebook Ad account got suspended because I kept on trying same card, PayPal too need Credit Card statement for further verification(regular practice from their side).

Finally after unable to even use it on PayTm(Indian company, which doesn’t require address details), I made a call to Customer Care on 24th night. There only I got to know that my card was blocked on suspicion of fraud, by Mr. Vikram Shareef. On asking why I was not informed about the blocked status, he told me that they didn’t have my email address. I asked him to transfer to supervisor. It was then answered by some Ms. Raisa. She couldn’t answer either as to why no notification was sent, but asked me to call next day because they can’t afford a Risk team between 8PM-8AM. Poor bank you know.

So finally I did make a call today(Dec 25) and was picked by Ms. Ruchi. I asked her to redirect my call to Fraud(risk) team. She didn’t, so I asked her to redirect to some supervisor. Came in Ms. Priya Gupta. She said today is corporate holiday and fraud (risk) team is unavailable. On asking why Raisa didn’t mentioned it yesterday, Priya said that she might have forgotten it ( any suprise? ). I asked her if ICICI Bank can’t afford Risk team on holiday but can afford to have them available, She said "no comments"(Well trained, not very helpful to customers though). I believe ICICI Bank thinks anyone below rank of Manager is a machine & doesn’t need off for holiday. Only Manager+ need to celebrate festivals.

So I requested a card on 7th, and on 25th I am yet to start using it. There is almost a certain chance of them offering a replacement card(after reading this maybe), which would mean I would lose my PayPal account (they need statement for Same credit card, I can’t add another card now). The new card would mean another 2 weeks wait(given I complain again) and they might block it again. Cycle continues.

As you might have guessed by now, I want to cancel my card. But even for that I need to wait 48 hours. Poor ICICI Bank, i told you.

So my suggestion is to avoid getting a credit card from ICICI Bank. Go for better options & other banks. ICICI Bank is so poor and given their service, you might lose important time and important accounts, all thanks to fail service by them.

ICICI Bank Credit Card Team is a fraud waiting to happen!

Jatin Sapra
(Twitter - @jatinsapra)

More details:

Tweet after not getting card: https://twitter.com/jatinsapra/status/[protected]

Tweet bringing Credit Card issue: https://twitter.com/jatinsapra/status/[protected]

My suggestion on Facebook: https:// http://www.facebook.com/jatinsapra/posts/[protected]

Hi,
ICICI bank is unnecessarily debiting the sur charges. Kindly look in to the issue and resolve it asap.
Here are my Transaction details:
Sr.No Date Description* Cr/Dr Amount
1 24/12/2012 mps_surcharges_1141_14.12.12 DR INR 11.24
2 21/12/2012 MDU DT _12.12.12 DR INR 11.24

Here are my details:
Email: [protected]@gmail.com

Dear Sir,

With regards it is to bring under your notice that I am getting nuisance calls from ICICI Bank.My name is Mr.Nitin & I am getting calls for Mr.Suhas Joshi who was our Ex-colleague.We always tell the caller that it's a wrong no but in spite of that they continue to call.We normally get a call from below mentioned Nos.
[protected]
[protected]
Every day we get 5 to 7 calls from this No.It's quite annoying.We humbly request you to do the needful immediately.

With regards
Nitin

Subject: (ICICI Bank Ltd, Savings A/C No.[protected],Loan A/c No.[protected],
Demat Details: Client ID:302902,Beneficiary A/C:[protected]

Dear Sir/Madam,
With reference to your letter dated 09.02.2011, our letters and the above, I have to say that your reply is inadequate and attached ‘Exhibits’ are not relevant since:
1) Telegram was not sent but it was said to be sent and that is clearly evident as sent from “ANDHERI (EAST)” to ‘ANDHERI (EAST) whereas all other telegrams are sent to Vashi, Navi Mumbai which you know as you are also, located in Vashi.
2) No such letter as shown and attached as “EXHIBITS” are sent to the sales. Please clarify why these were not done.
In case, you have been given “POWER OF ATTORNEY”, why do you need to send letters and telegrams to inform me under which law.
Hence, you are requested to clarify the above.
Yours faithfully

I have taken personal loan from ICICI bank and loan agreement no. is LPDEL[protected]. I have already paid loan, I have their No Due certificate and my bank statement from where I have repaid loans. After all this I am getting threatening calls from ICICI and at any time they call and asking to pay due amount. When we ask told them that we have paid already and have a proofs which we can show you they told us to visit Videocon tower office and when we went their nobody was there who knows our case and they don't know who is calling us. They don't attend us also when we try calling back from the number which we receive threat calls the number is not available. This is a mental harassment and I request you to take action against ICICI bank on my behalf. My contact no.is [protected]

I have submitted application in month of sept2012 for credit card to ICICI Bank.
without information to me they stopped processing the application.
Then i have sent mail to customer care . Then i came to know they stopped processing because address verification had not been done, this
things did not inform to me.after that they started processing but without genuine reasons given to me they stopped completely processing of my application.
they are not telling anything why they stopped.

This bank has worst customer satisfaction. I don't to Higher official are aware or not but i want that they should aware of this and
this is my rights to know reasons for cancellation.
I want firm actions towards people who handled my request and they are taking things very lightly.

I have all mail chains whenever required i will sent to required authority.

Dear Sir/Madam

I have been ex-employee of ICICI Bank with my employee number 154948. I left my job on 2008. As the recission period the bank didn't gave my no dues certificated. Since then I had been fighting to get a suitable job,but it wasn't there. But in ad mist of this I have been clearing all my dues that were with ICICI Bank. Right now I had been settling my Personal Loan with ICICI bank with number LPCTK[protected] for which I have been paying Rs 25,000 every month.
But to my surprise last week some call came from delhi regarding my some credit card due for which they were not able to tell any credit card number.
Today on 22.12.2012 I got call from a delhi number [protected] which person named Mr.Dalajit Singh claim to be of delhi police. He was rude and he said case has been filed on u/s 409 case number DLA2965/12 on behalf of some State Financial Corporation for ICICI Bank credit card due with last four digit 4003. He gave me lawyer number Mr. H.K. Agarwal [protected] , the lawyer told me to deposit Rs 40,000 today itself or will I will be arrested. I fail to understand why all these when I tried to contact Bhubaneswar Credit Crad manager Mr. Pranay Patra as the card was from Bhubaneswar he was not able to tell or respond to anything.

Hence I request you to please look into this matter as the above mention person are repeatably calling me and threatening me for my arrest and and Mr. Daljit Singh abusing me I have recording of both the person.
As I want to pay regarding the due of my credit card by no one able to give picture about my due or credit card number b ut people are treating and abusing me on your bank behalf.
If this continue I have no other option that to file human right and RBI Ombudsmen cell regarding this.
I once again request you that I am ready to pay provide I am given clear picture about the creit card number and my dues.

Regards
Anup Kumar Singh
[protected]

I applied for Home Loan in HDFC bank and I came to know that there is Home loan showing on CIBIL report on may name. Loan A/c number is NHMUM[protected]

My Brother took home loan from ICICI bank in may 2011. He is sole owner of property and my name is not at all on Sale agreement also I did not submited any of my documents for his loan, but still ICICI sent my name to CIBIL as Joint owner.

I am visiting ICICI branch but they are not ready to resolve this problem.


Thanks
Mangesh Khedekar

Hi,

This is Ajay Singh Rajawat ,today 21 Dec 2012 at 11:22 am ,I got a offer call for ICICI BANK's CREDIT CARD from no [protected] the telecall named as Prakash claimed himself calling from Laxmi Nagar branch.
When I refused to get a credit card he started callin me by names(abusing me) .I want to resister a complaint againt him and expect you to take some stringent actions against such persons so that they can't harras people

Regards,
Ajay
[protected]

Assuming ICICI is a good bank we filled PPF online form, downloaded them and went to MG Road branch of ICICI, which is listed in the designated list of branches (http://www.icicibank.com/Personal-Banking/investments/ppf/designated-branches.h...⇄ with form A, copy of PAN cards, and passport size photographs.

After reaching there one person received us and redirected us to concerned person.
1) That person asked us why do you want to open PPF account, better invest somewhere else from where you can get better returns. We agreed that no we only want PPF account. He said OK.
2) Then he called a lady, who started to explain us the credit cards being offered by ICICI bank. We told 'NO', we already have 'coral' credit card with ICICI. Then she told okay take another credit card on top of that credit card. We told NO.
3) Then finally we reached to '18' no counter, where he took our forms, asked whether you have original PAN Card. We told we do not have , as only copy of PAN card is listed in the documents required. And for proof you can check the PAN card status online otherwise we already have account in ICICI bank, you have database access, go and check there.
4) After struggling a lot he agreed to open PPF account. and told us to wait.
5) After waited 40 minutes then we asked again. He told that we do not take cash only payment mode is cheque book. we told we do not have cheque book, He told okay we will take money using debit slip.
6) After waiting another 10 minutes we asked again. He called a person named 'Thomas' he roamed around and went inside 'ONLY STAFF PERSON' room.
7) After waiting another 10 minutes we asked again. he phoned that person and told us that the manager who has debit slips is on leave. kindly come later.
8) Finally we came out.


Guys never go to ICICI bank for opening your PPF account. they only try to sell their policies. They suck.

--
Peeyush Agrawal
peeyush.[protected]@gmail.com

i. colonel ritesh sharma from indian army and have got my salary acct in your bank at nashik since last 10 yrs. in a very sad and unexpected action on behalf of your company, i went to your bank branch at hathibarkala, dehradun on 28 oct 12, since my hometown is dehradun,when on repeated requests of one of your agents, vikram singh working there, i agreed to go for a policy named 'pinnacle' for a 5 year term. ata that moment only i paid him rs 50.000 as first installment. i am presently posted in a remote area in north east india and doest not have regular access to internet. however, when the poilicy papers were fwd to my house, i was shocked that it was not pinnacle and instead i was allotted some faulty lifeline poilicy with poilicy number 17118662. i immediately contacted your agent vikram singh at dehradun and requested to rectify the poilicy. your agent assured me of corrective action but no action has been taken since last 15 days. your agent vikram singh now does nit even pick up my calls. it is a matter of shame for a reputed compnay like yours to have such employees and such poilicies in your company . my mob number is [protected] and my email is [protected]@yahoo.com. i hope that this mail will make you act in some way. as such i am an armt men and trust once broken can never be regained. my bank acct at nashik is[protected], pl check my bal at all times in your back , which i 'm sure i'll have to change soon from your bank

Sir, once i had a icici card. but i paid full amount. more than ten years back. in between i lost my educational certificates and everything. now icici simply calling and torturing me that i have outstanding. and i have to pay them . What shall i do. This is created problem in my family life now. if again they torturer me i dont have any option except end up my life.

I had a card with ICICI, which got irregularised from late 2007 onwards, as I lost my job. Presently I am working as agent on commission, and unable to attend to my family needs properly, seeing this I have asked the collection agents from the bank that I will be able to start repaying from February 2012, when two person from the collection agency visited my house, one was Mr. Krishna Mobile no. [protected] accompanied by someone senior to him. They seemed to agree about the same. But today I recieved a call from[protected] and a lady named Yamini/Damini (which might not be her real name) started pestering for payments, kept on repeatedly calling me and harrassing me with abuses. She also told me that she is from Videocon Tower, which I am sure that s.he is bluffing and she is from the collection agency most probably Friends Associates of Lakshminagar.

I am contemplating taking the legal course against the bank, in this regard, if anyone is interested in taking up similar matter jointly please contact me at [email][protected]@yahoo.in[/email]

I have received TDS certificate wide your covering letter no. PPB/EROO3028/549578/ADDPD7866P dtd. July 18 2012 without tax summery and details of deposit/bond from where TDS is deducted. Need these details immediately to meet tax equerry for the same.

Avanish Dalal.
Mob.No. [protected]

I have been banking with ICICI bank since 2001, having my NRE Account[protected], NRO[protected].

In the year 2009, when I approached ICICI Bank for opening DEMAT ACCOUNT, I was suggested to open SB Account, instead of linking DEMAT Account with NRE/NRO. The bank also took me the Voter ID, as the proof of residency, as my Passport copy was being used against NRO.

I had NRE FD and RD, along with few MUTUAL FUND investments.

I reported this to ICICI Bank BUND GARDEN branch (Pune) and requested for the change of bank account numbers for these Mutual Funds, and accordingly to close my NRE Account.

Though they have closed my FD and RD on the 31 October 2012, my NRE Account is still not closed.

I have been constantly following up with various bank personnel. Sending SMS, Sending Emails, and seeking desperate help to get my Mutual Fund account numbers changed and also get my NRE account closed.

Despite of my several follow-ups and reminders, its been months. But I dont see any action happening from ICICI Bank.

I reminded/followed up with Ms.Sneha Mutot (Bund Garden Branch), Ms.Asavari Patankar (Bund Garden Branch) - On several occasions. But they neither have will nor any Accountability.

Then I wrote to Customer Care, Marking Mrs.Chanda Kochar. Sadly - I dont see any difference as well.

Despite of me following up with ICICI Bank several times, and see no action from ICICI Bank, I will opt to close the below services;

1. Closure of my Banking with ICICI Bank (Includes my Salary Account).
2. Closure of my Bank Loacker
3. Closure of my DEMAT Account with ICICI Bank
4. Closure of my CREDIT CARD with ICICI Bank
5. Closure of all my Investments with ICICI Bank
6. Closure of my Home Loan with ICICI Bank

NOTE: All these are caused due to the DISGUSTING/PATHETIC SERVICE Standard of ICICI Bank BUND GARDEN branch and NO ACCOUNTABLE APPROACH BY Mrs.Asavari Patankar.


Below is my Email - I have been sending contastly;

Pending Issue 1.
Subject: Closure of NRI account
Details: I had visited ICICI Bund Garden Branch on 31 Oct 2012 and signed the required documents for the closure of NRI account[protected]Mira Road Branch)
Action by ICICI: They closed my FD and RD promptly without any interest.
Pending: Closure of NRI account
Last update/status: Unknown/Uncertain as usual
Reasons for pending: Only God knows

Pending Issue 2.
Subject: Closure of NRO account
Details: I had visited ICICI Bund Garden Branch on 31 Oct 2012 and signed the required documents for the closure of NRO account[protected]Mira Road Branch)
Action by ICICI: Transfer of the fund to my SB account (After 4 SMS/Calls and follow-ups) on the 7th Nov 2012
Pending: Closure of NRO account
Last update/status: Unknown/Uncertain as usual
Reasons for pending: Only God knows

Pending Issue 3.
Subject: I still dont know who is the person I can rely (If there is anyone)
Details: No ownership in home-loan disbursement (This Dept makes me feel like HEADLESS CHICKEN). Each time a new person is assigned to me as the SPOC, but when I truly need help, he/she has list of excuses NOT to comply. Making me in the same 'Helpless' situation.
Last update/status: I was taken into a conference call by Mr.Anand Dharmadhikari and Mr.Prateik. After a long telephonic conversation, I was assured few things;
a. I was told that I would be getting the discussed action points - This never happened sofar.
b. I was to communicate to Mr.Dharmadhikari/Ms.Patankar once I get any communication from the builder, so that ICICI Bank can arrange collect the Demand Letter and they ensure to make the payment, followed by a prompt communication is being sent. [In reality - this is miles away, I am sure people have forgotten about it already]
Reasons for pending: Only God knows

I wonder if I can expect a solution to address the above issues? If someone could reply to me with realistic dates? (Non-moving).

Neha Manjrekar did follow up, but sadly (Like Indian Counrt dates) - all she could do was to give a fresh date, (She did this 4 times since Nov 3), but the current status is - Other than DATE, I didnt see any CHANGE.