ICICI Bank Complaints & Reviews

On 28/01/2013 I had called up ICICI Bank from my mobile [protected] at 9.18pm from Pune. This was regarding a query regarding my NRE ac. After dialling their Indian customer care no and after entering the ac details as per the instructions from the recorded voice; I was told to wait to get connected to the customer care agent. Later I was told to wait 30 seconds to get connected.After waiting for nearly 10 minutes and listening to their services and other offers I had to disconnect the mobile phone as I did not want to waste further time. For all this waiting and listening to their sales talk, I had to pay for the call as they do not have a toll free number locally. I want to ask, what is the point of being considered a privilege banking customer when u have to go through all this crap. In a way you as the customer are paying for their advertisement and sales talk by being put on hold for several minutes, without even getting any answer to your queries. And they call this customer care, where u as the client end up paying for the calls made to customer care. They should not make the customer wait for more than a minute if they are not capable of attending to the customer. I wonder what is their deal with the mobile operaters, making customers wait unneccessarily, ultimately the customer ends up paying for the call of 5 to 10 minutes of wating.

This is happening now 2nd time....simply icici bank suck..it can only provide good service in metro cities.

my mom was told that if she opens RD of min 2500 each month ,then she doesn't need to maintain min balance amount.

Then i complained here,they told they will resolve it,but again its been cut from account.

They called and gave insurance that it will be(charges) reverted and it wont be charged again.but it happened 2nd time now....I really want to abuse u gays to fullest,but u wont understand that language too....as u simply wont care about customers.

I am also thinking of shifting my salary account to citi bank.

I have been charged an annual fee of ICICI Bank Credit Card for 2nd year which was undisclosed to me as it was committed that its a free of cost charge we are providing to you as a valued customer.

Also, I have contacted CCE on[protected] regarding the reversal of annual charges, He left me with a fraud commitment that if you shop out for Rs. 5,000/- this month the levied charges will be reversed in the next generating bill. Which was not provided as per their commitment besides my shopping for more than Rs. 5,000/- during the last month.

So, I again contacted today the customer care desk and explained the issue to the concerned CCE (That no annual fee reversal has been provided to me) but left with no response instead of multiple excuses. Having no positive approach to the concern, the CCE then transferred the call to higher authority, who has amazed me with the most shocking words "THAT WE DID NOT LODGE/ FILE YOUR COMPLAINT, AS WE LODGE COMPLAINTS FOR OUR VALUED CUSTOMERS ONLY". Worth noting that I am using ICICI Bank Credit card for the last 5-6 years even though I am not being a valued customer.

How shameful is this for the most reputed ICICI Bank and their authorities that they greet and treat their customers like this besides levying the undisclosed and hidden charges in many ways.

My Contact No. is [protected]

Dear ICICI Bank Team,

POSDEC CHG/30-12-12/6713/25ST3
POSDEC CHG/30-12-12/6713/25ST3

Twice the amount of Rs 29.09 was deducted from my account for above mention transctions. This has happend with me thrice, without prior information there are deductions in the account. Kindly transfer the amount back into the account.

Regards
Yashika

Hello Sir,

I am ICICI bank credit card customer and using it since 2009. My card is about to expire Jan 2013 and requested bank to close my account in Nov 2012 as i am out of India and will not be using card in near future. Suddenly after few days, what i see 3 unauthorized transactions were made on my card in US. however i called bank within 24 hr of transaction, bank is not accepting that and just filled dispute the charges. I called merchants where transaction were made and ready to revert the payment, when i communicated same info to ICICI customer service and requested them to contact me to give status of dispute filed but i see no response from bank.

I work for big india corporation and make sure to let my HR know about ICICI bank fraud and request them to stop ICICI bank representatives in our office and request employee to close all ties up with ICICI bank.

ICICI bank is not responsive and repent my decision to choose this bank to get credit card. I make sure, will not make any relationship with fraud credit card distributors.

Regards,
Ajay

i tried to draw Rs.5000/ from the icici bank atm at domlur toay at 6.40am with my debit card[protected] issued by federal bank,st.marks road,bangalore.i did not get any money with screen message"temporarily unable to process this transaction"but the amount of Rs.5000/ is debited to my account with federal bank,st.marks road.
v.v.varkey
114,2nd cross,domlur layout,bangalore 560071
[protected]@hotmail.com
phone[protected]
mobile;[protected]

Dear Sir,
I have recharged my Uninor mobile number ([protected]) dated 19 Jan. 2013 but has been failure due to "Invalid recharge amount entered for uninor. Retry with different amount." but amount has been deducted of Rs. 49 from my ICICI bank account but yet to be not credited in my account.
Kindly do the needful for the same.
Here attached screen shot of payment.
Ram
[protected]

I have my salary account with ICICI bank and was looking out for some investment options for tax saving.

So I called up ICICI bank customer care number to know about their Fixed deposit scheme for tax saving (they call it ATC FD). I wanted to have a FD for Rs.50000 and for 5 years. The executive explained me the entire scheme and his last question to me was whether I want to have the interest transfered to my savings account monthly, quarterly, yearly or on maturity (cumulative). I asked him how much would be the difference in interest if I go for quarterly over the cumulative one and to this, he replied that it won't be a major difference - just Rs. 3 per month. So I finalised to go with the quarterly option and get the interest to my savings account quarterly.

But somehow I was not satisfied with the explanation this excutive gave to me for quarterly interest so I called up ICICI customer care again the next day early morning and again asked them to explain me the difference in interest with actual figures for the two options - quarterly and cumulative. And to my surprise the executive this time told me that if I go for quarterly interest with Rs. 50000 investment for 5years then I will get Rs. 21000 (approx) in total, whereas if I want to take the interest on maturity then total interest that I will get will be Rs 26000 (approx) which gives a difference of Rs. 5000 in interest. So I asked the executive to immeditaley update my previous request "sr[protected]" to make it as cumulative interest instead of quarterly.

The executive informed me that she can update the request but she is not sure if this will be of any use so she insisted on closing the first request and opening a new request for "ATC FD with cumulative interest" option. I gave a positve respone to her to go with second option of opening new request and soon I was given new request no. sr[protected]she also confirmed closing of first request) .

All done now, she told me that this new request will be processed in 2 working days. By the end of day I checked my savings account and Rs 50000 were trasfered to my new ATC FD account. I was happy that all went well and I have my new ATC FD created without much hassel.

Next day morning I got a call from ICICI bank and he said "I am sorry to inform you but your new ATC FD account is created with quarterly interest because of some technical issues your old request was not closed and now you cannot close this FD account for 5 years!"

When is that ICICI bank do not run into technical issues? If there was a technical issue then why is it that I suffer for this? Will ICICI pay me the difference 5000? This is completely unacceptable to put the blame on technical failures and tell your customer that there is nothing much that could be done now...so bear with it!

Dear Sir/ Madam,
I opened an account in ICICI bank in my wife's name.
It was a privilege account and I used it for some time, then it came into dormancy mode.
Few days back I deposited some amount in this account and more than INR 6500 were auto deducted from it.
I've got no intimation about any charge for any cause from bank.
Also while contacting ICICI bank, they say it's monthly deduction and if you have any problem then get your account closed.
The account no is[protected].
I'm not satisfied at all with the services and answers of bank.
While opening an account, they call so furiously, but while deduction the don't intimate at all.

1) Harassment for getting information for account related issues (inward remittance) by way o[censored]sing RBI verbally and refusal to put the same on via email.
2) Outright denial of information with regards to preferential rates for my remittances, when asked to put the same on mail, i was told query has been forwarded
to concerned department, no word on the same yet.
3) Witholding remittance until the information was given and refusal to put on mail why the same was asked for. Repeatedly saying RBI has taken your account under scrutiny but not putting the same on mail by both Ms Jaya Kachhwaha and Mr Ravi Chandra
4) Constant calls and emails for marketing and promotional information, even though i have specifically asked not to be called for anything apart from account related issues and i am also registered with the Vodafone DND. Yet when there was a problem with my cheque issued for my insurance no call was made and had i not visited the branch for the same i would have lost my insurance.
5) At the time of account opening i had clarified and was informed that no charges whatsoever will be levied on my account for the remittances and yet i am continually charged.
6) At the time of account opening i was forced to agree to maintaining a balance of Rs. 50,000/- to which i flatly refused as this is a savings account.
7) At the time of account opening i was informed that the Debit card is F.O.C. and if i opted for a credit card i would be charged annual fees. I have a debit card and i am being charged annual fees for the same.
8) Absolute refusal to put any of the information that i have been given on mail by Ms Jaya Kachhwaha and Mr Ravi Chandra and the person who aided in the account opening.
9) I had asked for information by way of mail from Ms Jaya Kachhwaha on whom i can take my issues to next, my mail was ignored and i was not provided with the information. I had to go to the bank and take a picture of the information on who to contact next in case o[censored]nsatisfactory resolution.
10) Further to this i have addressed their customer care a Ms. Preshetha Unmesh, who keeps going round and round and assuring me of a resolution, but none is forthcoming. After whom a Ms Rajni Nair took up the case, who is an absolute champ at making excuses for the Branch officials behaviour and asking for 3 more days please, 3 more days please. Again on asking for who to take my complaint to next so that I can get a resolution instead of a run around, no answer. She outright ignored the mail. KYC is useless, they call me by my dad's name and call me MR. Just how much more can they show thier ignorance. This is AFTER correcting them twice!!
11) I was asked to close my account and told to go elsewhere by Ms Nivedita Suvarana, who called herself Branch Manager a few years ago.
Their so called Branch Managers and CServ Cluster Branch Manager Mr. Anand Ganediwal know nothing but intimidation and how to speak nonsense and yell at the client. He calls me for a meeting post banking hours, even though I clearly mentioned that I can come during banking hours, to which his response is I have other things to do, I am very busy. Even though I specifically requested that henceforth all communication should be via email so that I have proof of what they are saying to me, he calls and yells and asks me to drop the complaint. “Aap ko samaj nai aata? Ek baar bola toh drop the complaint!” I am not going to drop the complaint.
It is supposed to be protocol that when these people take ANY documentation from you that you are to receive a copy of the same, dated, signed and stamped by the Bank official. Yet when I asked for the same, I was told “Oh, YOU want a copy? Is it?”
This is an ongoing issue and i am being harassed for no reason, even after providing information.

There is not one person that i have come across who can actually read and explain a SWIFT copy and its charges ... I tried calling Mr. Anand Wasker on [protected] for 3 days continuously and got no answer. So i went on to the next step of meeting with Mr. Shiva Kumar Tadikonda as per the address below and the intimation by the Ombudsman. However, when i reached the BKC office i was kept waiting outside for almost 45 mins before a security pass was issued so that i could go in and register my complaint.(Please note: A day prior to my visit for lodging a complaint with the BKC office i called[protected] which is routed to Hyderabad and i spoke with a Ms. Sandhya, who said please give us one more chance and someone will get back to you. I gave her one more day and NOTHING. I had called to ask about the BKC office timings. She did tell me 10-5, but she did not inform me that a prior appointment is necessary so that the security at the gate is informed with your name and time of arrival and you are duly issued a security pass for your visit.) I carried 2 copies of everything and had them receive and sign for it. – Ms Nessie and Ms Diana

Then too i was met by a Ms Nessie Athaide and Ms Diana Abey who assured me that they were meeting with me in lieu of Mr. Tadikonda. I was assured by Ms. Abey that i would recieve the minutes of the meeting, but i did not. After repeated calls to Ms Athaide, she says sorry that it was conveyed to you, and she did not mail me the minutes of the meeting. Again I was assured of 1 week, but nothing. I am looking to meet with Mr Tadikonda. Ms Nessie only informed me that the senior official is on leave for a week via phone, not mail. But who is this person, I do not know.
How do I meet with Mr. Tadikonda?

I could go on and on about their ineptitude and harassment and I have 43 pages of mail which have gone back and forth since September 2012, and similar harassment in the year prior. This time I am taking it up and I do not intend to let it go until i get a resolution.

Principal Nodal Officer
Sh. Shiva Kumar Tadikonda
Dy. General Manager
ICICI Bank Ltd.
South Tower Ground Floor,
West Wing, Bhandra Kurla Complex,
Bhandra -East, Mumbai-400051
[protected]or call at[protected]
E-mail : [protected]@icicibank.com

Dear Sir/madam,

I have an account in ICICI bank. I use Internet Banking, I want to update my new mobile number though online but I cannot find the link for Change of Mobile number in 'View/Change Contact details' section. I can only see 'Update Email Id' section. Please provide a link so that I can change my mobile number online.

Thanks & Regards,
Keerthi....

Dear Sir,
I am M.karthickprasath.I am using your icici debit card. Few days ago, when i was trying to take out money from atm, it has been blocked as atm was not accepting pin number. I had also contacted customer care but could not register complaint.
So please register my complaint and tell me that how to get it activated and by when it will be done.

Hi
All my transactions from ICICI to IOB account done so far is not reflecting in current balance statement. The reason behind this problem is while adding third party details for fund transfer, 5 digit account number has been added which was the account number of IOB when I opened the account. Now IOB bank says, we do not hold any transactions from ICICI and the account number used to transfer amount should be 15 digits. Please get back to me on this problem asap and let me know what needs to be done from my side.

Email : inidha.[protected]@gmail.com

Regards,
Inidha Angellin Y

Credit Card Application #[protected]
Card: ICICI Bank Coral Credit Card
Name: Hormaz Pithawala
Contact: [protected]

An application has been made with ICICI Bank (reference above) in the month of November 2012. The same is still under process and i have not heard anything from the Bank. When i called up ICICI Bank helpline twice in the month of Jan 2013 i was informed that the same is under process. The Bank has not been responsive on the status of the application and now i have been told that i cannot replace my existing card with this new card. The same was clarified by me to the Bank at the time of application and the Bank offcials had agreed for the same. All relevant documents were submitted and the verification process has also been carried out. Hence there is no reason why the Bank should delay the process.
Several reminder mails directed to '[protected]@icicibank.com' and icici.[protected]@gmail.com have been unanswered.
Request you to look into the matter and assist.

Dear Sir,

This is Shiv Kumar Choudhary, holding an ICICI saving b/a :[protected] . My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money , without any intimation through phone or statement or any way.

Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

Please find the below details for all the transactions made by bank.
08/01/2013 MABChgs-Dec12+STax 30.9 DR INR 280.90

Please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount , as there was no proper communication.

I was in a shock when i received an sms
regarding the payment remider of my ICICI Credit card. I had applied
for the credit card but after that I received no information from
your side regarding issue or delivery of credit card, neither on phone
or email.

I only received an e-statement on my email id. That too I was unable
to view as it is not accepting the password I am entering as per the
instructions mentioned in the E-Mail. If required I can forward the
statement.

Thus the senario is I even do not know the Credit Card Number and I am
asked to make the payment.

I shall not be liable for any legal or financial action against the non
payment of an undelivered credit card. Futher I am not liable to
pay any charges till the time I receive the Credit card thus the first
statement shall stand as cencelled and no further interest or charges
shall be applied in my next statement.

If above said problem is not resolved I will have to take the matter to Consumer Forum.

i hold a icici debit card, i had 2 use it at hospital for amt of 15000, but req declined stating try again .why is that card do not help in emergency??i tried using 4 times ,but stil req declined .pl help

I have taken a policy from icici prulife.at the time of policy the employee has not given me proper detail.he said that this guaranteed maturity plan which is found wrong when i get the policy bond.i have given my policy bond for cancellation before two month back but still I have not get my money back.kindly do the needful.
contact no-[protected]
Policy no.17112697

Sir my atm card was blocked.kindly unblock the card no.[protected]
yours,
D.JAGADEESH,
ASHOK LEYLAND.

NAME CHANGE AFTER MARRIAGE IN BANK ACCOUNT IS REALLY A BIG PROBLEM. THIS IS MORE HARASSING WITH PRIVATE BANKS LIKE ICICI. I WENT TO ICICI BANK (PHASE 7, MOHALI) FOR ADDITION OF SUR NAME TO MY EXISTING ACCOUNT NAME ON THE BASIS OF MARRIAGE CERTIFICATE AND NOTARISED AFFIDAVIT OF NAME CHANGE AFTER MARRIAGE.
BUT THE BANK PEOPLE BLUNTLY DENIED TO DO THE CHANGES. HOWEVER IN MY VIEW THESE TWO CHANGES ARE SELF EVIDENT IN THEMSELVES. I AM SO CALLED PRIVILEGE BANKER OF ICICI BUT I AM SO SORRY TO BE ASSOCIATED WITH THIS BANK.
THE RULES MADE SHOULD BE CUSTOMER FRIENDLY AND NOT BE HUMILITAING AND DISCOURAGING.

FINALLY I HAVE DECIDED TO CLOSE THE ACCOUNT AND OPEN A NEW ACCOUNT IN NEW BANK. AND THIS TIME NOT AT ALL IN PRIVATE BANK.