ICICI Bank Complaints & Reviews

My mother deposited Rs. 5,000 as FD in the name of my son then 5-year old in year 1995, with my mother's name on the FD as the grand mother and natural guardian. My mother died in 2007. Though subsequently we submitted a request to convert the FD in the sole name of my son and produced death certificate, ICICI Bank Kollam refused to either release the amount with interest or even convert the FD into the sole name of my son and retain the deposit thereat. Our repeated contacts have failed to evoke any response all these years which is highly frustrating. The deposit amount is too small may be for the mighty bank to consider.

I wanted category of Complaint Mutual Fund. Since that was not available I ticked stock market.
I wish to consolidate my three mutual funds into one target folio.
Twice this request was rejected. since middle name is either in full or short, nominee is different, bank name registered is different.
Whenever consolidation is rejected, a fresh account statement is sent,but no necessary form are attached. Therefore I made a own form and written down all the needed details and requested to change all as per this detail. I had also attached cancelled bank cheque, pan card photo copy, KYC photo copy verified by CVLKRA. But it did not solve the problem.

Please send all the necessary forms to do needful. My folio nos. are 1484405, 3305239 & 4589728.

Regards,

T.F.D'SOUZA

i have been trying to unblock my credit card for last two days but till now i have not been able to talk to the customer care executive.asking the branch officer also was in vain..can u just let me know how can i talk to the customer care...plz

REG: SEEKING REDEMPTION OF ECS RETURN CHG DEBITTED FROM MY A/C
[protected] DTD 15-03-13

THIS IS TO NOTIFY THAT AN AMT OF RS 483.17/- HAS BEEN DEBITTED FROM
MY A/C DTD 07-03-13 FVG DEMAT A/C. THERE HAVENT BEEN ANY INTIMATION TO
ME REGARDING THE AMOUNT DUE TO BE DEDUCTED FVG DEMAT. DUE TO WHICH MY
A/C BALANCE WENT LOW AND MY LIC ECS WAS RETURNED AND HENCE AN AMT OF
393.26 HAS BEEN DEDUCTED FROM MY A/C AS ECS RETURN CHGS DTD 15-03-13.

DESPITE ALL COMMUNICATION DETAILS PROVIDED BY ME TO BANK THERE HAVENT
BEEN ANY INTIMATION. SO I NEED YOU TO LOOK INTO THE MATTER AND REDEEM
ME THE ECS RETURN CHGS AS I WASNT INFORMED ABOUT MY BALANCE GETTING
LOW.


Regards,
Abhishek

Dear Sir,

Am receiving wrong calls from icici bank from these numbers [protected], [protected], [protected], [protected] for the past one year. They are asking for a person called velumani. I do not know this person. He has given my number and cheated these people it seams. Evenafter telling them that its a wrong call they are threatening me to pay the amount he has cheated. They are calling me 25-30 times daily. When my 7 mth old kid was hospitalized and struggling for life these people called me and asking for the same person. Still the call his coming. Kindly handle this problem. Please tell me what should i do to stop them calling me.

Regards
Gowrimanohari

loans.icicibank.com is worst site. simply wasting of time.

for credit card application they have collected documents from me 2 times and taken 3 months time and finally told that they can not process

i have applied credit card online , it is simply wasting of customers time. they have processed my application and told that my communication address is wrong. the funny thing is that i am customer of icici and i have taken personal loan few days back

Hi,

I took 10 Lakhs personal loan from ICICI in Jan 2013. I was told by ICICI Relationship Manager and ICICI sales person that I get 0% pre payment charges as corporate offer. RM promised me that I will get that mentioned in welcome letter, but i didn't get that and I got as usual 5%. When I called him he said he will send new welcome letter with pre payment waiver with in 10 days. Now it has been 45 days but nothing happened. I talked to him about this issue for more than 10 times before raising a complaint at ICICI site.

I raised complaint twice and we get message that they will contact us in 7 days but it never happened, finally I escalated it to "Mr. Saurabh Singh, Senior General Manager and Head - Customer Service", still no call. ICICI bank doesn't maintain any track of these complaints as we don’t get any confirmation email or any complaint number to track.

Initially I thought it is only few employees are cheating but now I believe entire bank runs on cheating, I cannot believe they are doing this to a customer who has Savings account, ICICI prudential and Loan customer.

Loan Number: LPHYD[protected]

Regards,
Kiran Batta.

As per the above subject i am getting continuous calls from +[protected], ICICI bank collection department by a person called rajesh. First time he called and asked for a person whome i dont know and told me that he had taken a loan and his mobile is switched off. so he is calling me daily 3-4 times and speaks by using bad words.
Please help me to avoide the phone calls.

Hi,
I have an ICICI account for past 5 years, account #[protected]. The account had been started by my then employer as a salary account. When I left the employer after a couple of years, I was asked to convert the account to savings account.

I sometimes have problems maintaining the balance of 10,000/ in my account and would have to use it in emergency. From this year, I tried my best to keep a steady amount of 10,000/-. But all my hard work was in vain when this happened few days back.

15/03/2013 MABChgs-May12+ST DR INR 393.26
12/03/2013 MABChgs-Jun12+ST DR INR 393.26

I was charged these out of nowhere when I am trying to keep this account and not close it. I have other accounts in SBI and HDFC and never seen such things happen. When a customer is trying his best to keep up with your rules, why do you discourage him like this. Now I am not sure if my hard earned money can be allowed to be taken away like this.

I would request you to please channel back the deducted amount to my account and I keeping monthly balance as per your rules would be my assurance. Failing to take any steps from your side leaves me no choice but to close the account. I did not expect such a thing from ICICI.

Regards,
Nitin

I had applied for a home loan from ICICI and it ultimately was cancelled. The person from ICICI stated that only when the loan is dispersed when the processing fees of Rs. 12000 will be deducted from my account. This happened in the mid of Feb and when I asked to cancel i was informed that a fee of Rs. 562 was non refundable but the agent cashed a cheque of Rs. 12000 which is unethical and disgusting.

When i speak about this at customer care i do not get a reply, no callbacks, they disconnect the call after been on hold for long time. NEVER Banking with this bank ever. disgusting service.

If someone can please help to get my processing fee refunded which is deducted for no service
Loan #LBMUM[protected]

Jan 29, 2013. I have received a call from the number [protected] one person introduce himself that his name was Tina senior manager from ICICI card Deli and told me that a special offer from ICICI card we offer you a "Supersaver Plus Pack" cost Rs.6,399/- absolutely freeof cost he also told first it will reflect your bill but at the time of bill generat the amount will not reflect in your bill the amount will be paid by ICICI card so you need not pay any money I confirmed the above said number to your help center they told me yes it is ICICI card delhi number so that only i make the payment but now my bill was generated the amount was not reverse.And I already Paid that amount also to ICICI credit card bank.

Purchased two wheeler from Radhu & Radhu Agencies through ICICI bank. the vehicle cost Rs. 45758 /- document charge Rs. 862/- and interest Rs. 1310/- totally i have to paid Rs. 47930/-. ok. Initially i paid Rs. 14973/- to mentioned agencies directly. then monthly emi Rs. 1967 x 17 months = 33439/- totally i paid to them 48412/- so far. so i paid all amount to them. but no issue NOC to me. they ask sum of Rs. 1967 for more from me. i dont know why they ask more from me. no body to come to explain me. i seen that branch's staff and manager toomuch time. no use

ear sir
my name is Ram Babu Pal .some months back i had applied for agency in icici prodential life insurance co ,samastipur.I didnot appeard in exam due to some problem .my pan card still shows linked with icici prudential.
Now i want to work with a NGO and as rule NGO cannot provide me salary as long as my pan shws linked with icici.
regarding this i have visited concorn branch to remove it but they are not doing needful to dettach it.please help me to get it resolved.



your's
Name-Ram Babu pal(mobile no-[protected])
PAN NO -BEGPP9673B

Dear Sir,

I'm receiving the alert email on my email id WRONGLY. I do not having such account in icici bank with me. I have already complained to the bank on the customer care email id and the complaint number is SR[protected]. Please help me to stop these alerts.

Hi All,

I have been getting threatining calls from the number [protected] from Sonia (ICICI bank) She has been threatening my whole family if the payment would not be made for the Loan then she is going to kill me due to which my mother has gone into mental trauma also my wife has been harassed by her. Please help me to sort out my case.

I Neeta Sunil Kale, Invested Rs. 2,00,000/- Two Lack in Fixed Deposit in ICICI Bank Aundh Branch, Pune in[protected], but till today[protected] I was not received my Fixed deposits amount, my cell number is [protected] / [protected].

Dear Sir / Madam,

I have raised below issues ( detailed in 2 appended mails ) against ICICI Direct.
They have a TAT of opening a new Trading Account of 11 Days, i already have an account which was inactive, even after following their advice to re-activate it they are not doing it since last 3 Months. They have taken KYC Docs from Me twice & have taken my signatures on few Forms but have not recvd any feedback / update from them even after writing to them twice & calling & having word with them for so many times.
I am worried that my KYC Docs & Signatures on the submitted Forms do not get misused & thus wanted to highlight the behavior of this Company.
In my mails below written to them u"ld find all the details & need ur advise / help regarding the same.
Need to take this matter up with the concerned & want to make them realize about their intentional unlawful behavior.

Regards,

Chaitanya Joshi...
# [protected]


[protected] Forwarded message[protected]
From: Chaitanya Joshi <[protected]@gmail.com>
Date: Sat, Mar 9, 2013 at 11:57 AM
Subject: Fwd: ///////// Grievance Regarding No Communication / Response / Action From ICICI Securities @ Activation Of My Trading A/C For Over 2 Months ///////////
To: [protected]@icicidirect.com, [protected]@icicidirect.com
Cc: kunal.[protected]@icicisecurities.com

Hello,

Though i have experienced that even after documenting & highlighting the service flaws to the Head - Service Delivery no one throughout the hierarchy bothered to address or resolve the issue for 2 over Weeks. More annoying thing is that even a simple update is not been given to me after my repeated directions to different individuals representing ur Organization ( like a Senior RM, Branch Head, Cstm Service Exec, Cstm Service Mgr / Supervisor ) to keep me posted about what is happening on the issues raised.
This is the most unprofessional approach shown by an Organization which claims to be best & the largest in this Country.
I really doubt the credibility of the individuals with whom i have interacted till now since no one was able to advise me correctly & resolve a very small A/C Opening / activation issue in over 2 & Half Months Time.
This is a very ridiculous & unprincipled attitude towards my requests.
I"ld have been more contended if someone could have clearly told me that same can not be done & i better try to open / activate the Trading A/C somewhere else.
In ICICI Direct the normal TAT to open a New Trading A/C is less than re-activation of the Old A/C, extremely strange but true.
After writing a harsh mail earlier to highlight the delay & deficiency in services i was under the impression that u"ld take cognizance & act fast to ensure Cstm satisfaction & delight after irritating him, but u hardly bother about the same.
When i told this to my Friend working with ICICI Group Co. he could not stop laughing ........ just 2 & Half Month to open / reactivate an A/C.
Anyways ........ no point in expressing an anguish since i have well experienced ur insensitive outlook.
The only reason why i approached ICICI is not due to ur reputation but the proximity o[censored]r Branch from my Home. A decision i"ld always regret.
I really wonder if at the A/C opening stage this is the service quality, how ur RM's / Wealth Managers would guide me if i approach them for Share Trading Tips, etc. Are they qualified or again i"ll have to face same attitude......... God help me.
I request ur honest advise whether i could expect & get an activated A/C or should i move on & approach some other Company.
I want ur response in writing so please do the needful as requested.

Regards,

Chaitanya Joshi...
# [protected]

[protected] Forwarded message[protected]
From: Chaitanya Joshi <[protected]@gmail.com>
Date: Tue, Feb 19, 2013 at 8:33 PM
Subject: ///////// Grievance Regarding No Communication / Response / Action From ICICI Securities @ Activation Of My Trading A/C For Over 2 Months ///////////
To: [protected]@icicidirect.com, [protected]@icicidirect.com

Hi,

My Name is Chaitanya Ashok Joshi, from Pune, i had a Trading A/C with ICICI which i had opened almost 7-8 Yrs back.
There was only 1 initial transaction done thru it & after that it was dormant till now.
I wanted to restart doing transactions / trading & thus had approached ur Dahanukar Colony Branch, Pune in 2nd Week of Dec - 12.
One of the Senior RM had advised me that i need to resubmit my updated KYC & a Form which i did immediately.
She confirmed that now A/C "ld get operational & i can do transactions after 11 Working days.
When i again walked in to the same Branch in 2nd Week of Jan - 13 they gave me some funny reason that their authorized Courier Services Agent have been changed
& due to that there was a delay in reaching the KYC & Form to the respective Operations & Processing Team.
However on 27th Dec - 12 i received a SMS stating that my KRA KYC Form is been received & my PAN No is KRA KYC Verified.
Even after a month since there was no communication from ur side, i had to walk in again to have an update & there was nothing the Branch people were able to tell me about delay in the activation of my A/C.

Then the RM along with the Branch Head advised me that i should fill an Account Re-execution Form for further processing, but i categorically told them that whatever they want they can take it from me for the one last time, so to be further sure the Branch Head asked me to fill up & submit one more new A/C Opening Form along with the Photograph.
I submitted the Form then & there only, but i did not had the Photograph readily available, so he told me that they "ld hold it at their end & once i submit the Photo they "ld ensure processing in max 2 Working days time.
But due to some Family exigencies i had to go to my native place for almost 2 Weeks so was not able to provide the Photo early.
However on 5th Feb - 13 i personally handed over the Photograph to the respective Senior RM & once again re-checked still anything is pending / required from my side, to which i was assured that all formalities are completed & A/C "ld be active in max 4 - 5 Working Days or 1 Week.
Today i am writing to you & its exactly 2 Weeks or 12 Working Days that there is no communication from ur side once again.
I hope u would agree with my annoyance & the apathy shown by the individuals involved towards me.

My Concerns are ::

1. I had asked ur Senior RM & Branch Head that if things are getting delayed i am OK with it but i should be kept posted about that,
which never happened.
2. Was my request so complicated that no one even ur call center ( with whom i spoke for more than half an Hr. ) was able to give any
kind of status update on my A/C or Application ?
3. Why there is no System / MIS that even ur Branch Head is not aware of the Status of my Application / request.
4. I had given my KYC Docs / Photograph / Signed Application Form along with some other details, how will i come to know that these
are safe enough with you & "ld not get misused.
5. Why the Staff is not sensitive enough to understand Cstm. requests & address it efficiently ( since i had to update 2 diff individuals 2
times at both Branch & Call Center but no action) ?
6. If i"ld have been a NTB Cstm or had approached for a New A/C or Investment or Credit Card or any Loan etc. there "ld have an entirely
diff treatment. Is that so ?

I "ld appreciate if someone "ld take cognizance of this matter & "ld come forward to resolve this in least possible time.
I have categorically avoided to mention the name of the individuals involved from ICICI Direct in my mail & if you come to know who they are "ld request not to reprimand them but rather make them conscious to avoid such instances in future.

Regards,

Chaitanya Joshi...
# [protected]

I am really disappointed by ICICI this time around...
1. Having lost my Debit Card I applied for a new one in the 1st week of February in the Beltola Branch, Guwahati.
Next week I got the mail with PIN no. but the one with the Card never came. I sent an sms and got a reply that it went back because the courier did not find my place and hence they are re sending it through speedpost. I waited for couple more weeks with no avail and finally when I went to the branch I was informed that it went back again. This made no sense because I received the PIN and so I can't imagine why the rest of the people cannot find the place.

2. Anyways I finally reapplied for the Card and asked to receive the card at the branch rather than sending it to my place on 5th of March. I checked on 13th and it hadn't arrived and today I checked again on 16th of March and was told that the courier has not delivered it yet although it was dispatched on 7th March itself.

Now, practically I have spent one and a half month waiting for your debit card. I am facing great difficulty because my money is stuck and I cannot even transact online without the number on the back of the card. I do not know what kind of low quality courier service ICICI is using or probably they are taking the whole thing for grated. You need to rein in your courier service providers, it is looking like a big joke and wasting people's time and money.

Jitaditya Narzary
Ph. [protected]

ICICI Bank Credit Card Fraud Transactions
Customer Details:
Name: Vidhyadhar Bajarang Bhagwat
Email: vidhyadhar.[protected]@gmail.com
Address: Evansville, Indiana, United States of America (From 14-Aug-2012 till Date)
Phone: Mobile +[protected], Home: +[protected]
Contact Phone Number in India: +[protected]Phone is with Brother)
Credit Card Number: 4629 XXXX XXXX 5002

Bank Details:
ICICI Bank
Subject: Fraud Transaction with my ICICI Bank Credit Card
Issue Summary:
I, Vidhyadhar Bajarang Bhagwat, work with Mphasis an HP Company as a Group Manager have transferred to United States of America for Company Work on 14-Aug-2012. I am working at client location Evansville, Indiana USA since 14-Aug-2012 as o[censored]ntil today. On 30-Jan-2013, I noticed that there are 49 fraud transactions done in India with my credit card 4629 XXXX XXXX 5002 and the total amount for fraud transaction is 114,402.78 INR. As I am still residing in USA from 14-Aug-2012 and I have my credit card with me, I am not liable to pay any of these fraud transactions amount. ICICI bank MUST NOT force me to pay this amount.
Issue Details:
Below are the details of this fraud transactions issue (in sequence of events):
 I have moved to USA from India on 13-Aug-2012 and reached USA on 14-Aug-2012. The purpose of the visit is company project work.
 Since 14-Aug-2012, I am in USA and have not moved out to any other location/country.
 On 29-Jan-2013, I got a call from my brother stating about this fraud transactions incident. He said ICICI bank called and told about the fraud transactions and ICICI bank has blocked the card.
 There are 49 fraud transactions, 2 are International transactions (looks like from BAHRAIN from the transaction details) and rest all are done in India. The transactions are done from 21-Jan-2013 to 29-Jan-2013 and the total amount spent is 114,402.78INR. All the transactions are done in person with various merchants, physically swapping the card. These are not online transactions. As I am NOT in India since 14-Aug-2012, there is no questions of I doing all these transactions, this point should be very much CLEAR to ICICI Bank. Also, a big question about why ICICI Bank waited so long to block the card when they already see these many fraud transactions.
 Immediately, I have called ICICI bank customer care and informed about the incident. ICICI Bank Customer Care logged a ticket SR#[protected] and gave me confidence that ICICI Bank will take care of everything. They said, money will be credited in my credit card account within 7 working days and ICICI bank will do the investigation on this matter. The case has been logged as a dispute and ICICI Bank will contact me about further communication. It might take around 45 days to resolve the case.
 On 31-Jan-2013, I was able to see the amount 114,402.78 INR (exact same amount that of the fraud transactions) credited to my credit card account by ICICI Bank.
 I was bit relaxed to see that ICICI bank has resolved the issue.
 But, to my absolute shock, when I was checking my credit card account on 03-March-2013, I noticed that the fraud transactions amount 114,402.7INR was showing as a due amount against my credit card account.
 Immediately, I called ICICI Bank about the issue and ICICI Bank replied that I have to pay that amount. I asked for the explanation and insisted on the point that I am NOT AT ALL in INDIA from 14-Aug-2012, how can I pay the amount which I have NOT AT ALL used. ICICI Bank customer care officer, Reena Mehta told that, ICICI Bank understands but still I have to pay that amount which I strongly denied. Reena Mehta told me that I have to come back to India for further investigation. I explained that, I am on a specific project for my Company and if ICICI Bank needs any help, I am available on web camera, Skype, phone, email any time. If ICICI bank needs any evidence, I can send all those by email or by post. If ICICI Bank wants, they can send ICICI Bank executive to my US Address, in this Globalized world, I don’t think that would be a problem to ICICI Bank. Also, I told that my brothers/mother is in India and they can help in case needed.
 I told ICICI Bank customer care officer that, I am holding ICICI bank account from last 12 Years and they can see how clean the account is. Also, I have two home loans from ICICI bank which should show how trustworthy/valuable customer I am. I am absolutely ready to go for sworn affidavit if needed.
 ICICI Bank customer care officer, Reena Mehta noted all my points on 3-Mar-2013 and promised me to communicate further on the next action plan. I did not hear any communication from ICICI bank as of date. This is really frustrating experience with ICICI bank.
Evidences:
Below are the evidences and can be produced at the will, which proves Vidhyadhar Bajarang Bhagwat is in USA from 14-Aug-2012 till date.
 Vidhyadhar Bajarang Bhagwat’s passport with India Immigration Team stamping when flied from Mumbai Airport (C.S.I. Airport) to United States of America.
 Vidhyadhar Bajarang Bhagwat’s USA Air Line Tickets, Boarding Pass.
 Vidhyadhar Bajarang Bhagwat’s employer’s letter stating I am working with them and deputized at USA since 14-Aug-12.
 Vidhyadhar Bajarang Bhagwat’s passport with USA Immigration Team stamping when entered in United States of America.
 Vidhyadhar Bajarang Bhagwat’s I94 form – which registers entry of all non-US citizen’s into the country. This is a mandatory form which everyone (non US citizen) has to fill at port of entry as per the US Government Rules and Regulations.
 Vidhyadhar Bajarang Bhagwat’s signatures on the clients register with in time and out time details for every day.
 Vidhyadhar Bajarang Bhagwat’s USA Bank Account Statements for the entire period in USA.
 Vidhyadhar Bajarang Bhagwat’s every month’s electricity bills from Vectren Energy, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every month’s apartment rental payments to Regency Club Apartments, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every month’s phone bills/transactions from Vonage Phone Services, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every months Internet bills/transactions from WOW Services, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every month’s insurance payment for the apartment where he is staying.
 Vidhyadhar Bajarang Bhagwat’s son Suyash Bhagwat’s register in school where Vidhyadhar’s signatures are available.

I am INGALE DNYANDEO M and I have salary Account in ICICI bank since Dec2011. While opening salary account ICICI representative came to company to open the account for all new joinees in L&T Powai. ICICI has 3 in 1 acoount schem. They asked everyone to open the 3 in account since it is free. that is the reason everyone opened 3in1 account with ICICI. Few people were not ready because they even dont know about the share market. Still ICICI representative asked to open the account since it is free.
Few Days back i got message that RS.560 deducted from my bank account as a anual maintanance charges for ICICI direct. I called ICICI customer care center. He said to visit ICICI home branch and raise the query. When i went to ICICI bank they said to go to ICICI main branch at Hiranandani powai. When I went to Main branch they said go to ICICI direct office. when I went to ICICI direct offs at bhandup, they said this issue can resolve by your ICICI home branch. This cycle repeted atleast twice. Now I feed up with this...I have spend 1000 Rs to get back my 560 RS. this kind of pathetic situation is there.
More pathetic thing is, when I called customer care center....before listening my problem I started saying "Sorry Sir for inconvenience"

I had Religare account for trading...but because of free account commitment I opened it and now they are saying it was free for first year only. Could not they convey the same message while opening account itself?.
I fedup with it ..and I am going to close my all accounts with ICICI.

I request all o[censored]..not to do banking with such banks..

Ingale Dnyandeo M.
[protected]@lntenc.com
[protected]