ICICI Bank Complaints & Reviews

Hello (To whom so ever it may concern)

I have several issues with this credit card account of ICICI bank and had tried to settle this account in past[protected], but collection executives employed by ICICI Bank took undue advantage and gave me false commitments regarding settlement. They collected payment from me as installments for settlement and kept posting it as my monthly payments without my knowledge. My fault was that I blindly believed ICICI bank executives who were later found following unethical banking practice throughout the country. All my last payments reflecting on my account were the installments paid for settlement, but I was been fooled by the collection agency to achieve their targets. It was recession period, during same period I had settled 4 other credit cards but only ICICI credit card account wasn't settled, merely due to immoral collection executives employed by ICICI bank.

After couple of months collection agencies started calling me for payments. I was under impression that my account was settled and by then my account kept accruing following charges each month:
1) Late fee
2) Service charge for Late fee
3) Overlimit charge
4) Service charge for Overlimit charge
5) Finance charge / Interest
6) Service charge for Finance charge / Interest

Further ICICI collection agents started calling my residence number and started using threatening and abusive language. They discussed my account with my other family members, threatened to harm me and breached bank agreement with the card member in all the possible ways. I even contacted banking ombudsman and wrote mails to ICICI collection department and calls stopped for some time.

Meanwhile I also received a letter for approval of a loan from ICICI bank, which I never applied for. I reported it to ICICI bank and requested details of it but to no avail. I am sure even this was one of the initiatives of bank executive employed by ICICI Bank who had collected my documents during settlement.

Now since past couple of month (after almost 2 years), collection executive employed by ICICI Bank (call’s herself Snehal) started calling me again for the payments. She wanted me to pay 29000/- more to settle the account. Many a times she would use abusive language with me and my family members, she even called me beggar, psycho, cheater, fraud etc on multiple occasions. She even called couple of my neighbor and started harassing them for my details. Later this collection executive even called one of my neighbor’s daughter (Ms Chuddha) working in Pune (Wipro) and threatened her that she would get her into problems if she doesn’t cooperate. With the issues happening in the country (Ms Chuddha) was so scared that she had to take a medical leave and return Mumbai immediately. Further I pacified her father that there is nothing to worry and she can resume work without any fear. One of my neighbor (Mrs. Dalvi) was been harassed so much by repetitive calling on their land line number whole day, that her family had to call a doctor home to treat her for high blood pressure. All these people ICICI collection agents employed by ICICI Bank were calling and harassing were not guarantor on my account nor they had any account or relationship with ICICI bank, then how did ICICI collection executives availed their phone numbers /details and who gave ICICI bank/executive rights to call neighbors for collection of payments. The motive was clear to create problem in the neighborhood so that card holder would get embarrassed and make the payments, which is a cheap way of functioning for a bank. Best part is that all these things were happening on a recorded line.
I have got a signed letters with respective dates from my neighbors regarding the harassment they received from collection executive employed by ICICI Bank and would register a police complaint against her and the bank.

ICICI bank has caused a mental trauma to Me, My family members and my neighbors.
ICICI bank has spoiled my CIBIL records beyond repair.
ICICI bank executives have jeopardized banks reputation and my financial standing.
I have been harassed, humiliated and traumatized by the recovery agents employed by ICICI Bank.
It has caused me great embarrassment in my society and spoiled my reputation.

I received a mail from Collection manager Jatin Shide dated 9th Jan, 2013 and asking me to settle the account on or before 11th Jan, 2013 for 11933/-. When I agree to pay, so that I can put an end to this baloney of ICICI bank credit card account, ICICI collection manager tells me that this is a wrong settlement letter that they have sent me. Now when I am trying to speak with this manager, he doesn’t answer the call nor does he reply my messages.

Now I have lost faith in settling this account and want few questions to be answered:
1. Does ICICI collection executive have right to lie and give false commitments to achieve their monthly targets?
2. Does ICICI bank have authority to abuse and threaten people to collect the money?
3. Does ICICI collection agent have rights to unethically avail card member’s neighbor’s information?
4. Does ICICI collection agent have rights to call card member’s neighbors for collection?
5. Does ICICI collection agent have rights to harass card member’s neighbors and to threaten them?
6. Does ICICI bank often send wrong letters for settlement to the customers?
7. Will my CIBIL records be cleared which has been spoiled because of ICICI lousy executives?
8. Will I get justice and compensated for the trauma I had gone through due to unethical business practice followed by ICICI bank executives?
9. Will I get any written explanation and apology from ICICI bank?

I need an escalation in this case and would like to get a favorable resolution to this issue, falling which I will be forced to take further course of action.

Regards
Sunil Dimble
ICICI Card Account No. [protected]
Contact: +91.[protected]
Email: [protected]@live.com

Account Number :[protected]
Branch Name : 6315
Bank ID : ICI


My Complaint : ICICI Bank had deducted money from my balance without sending any notification on my mobile and they did it couple of time in this month...so i need a clarification why this thing is happened to me.

here is the details :

1.SB235712 14/09/2012 MABChgs-Jun12+ServTax 30.9 Dr 280.9
2.SB6033519 12/12/2012 MABChgs-Nov12+STax 30.9 Dr 280.9 3.SB5469980 08/01/2013 MABChgs-Dec12+STax 43.26 Dr 393.26


If i didnt get any response within this month than i will made a complain to RBI and i will switch to a different bank.

From
Mr. Ravi Kiran Goda
PlotNo:58,59,Flat No:301
Maruti Lake View Apartments
Pragathi Nagar
Kukatpally
Hyderabad-500090
Mobile : [protected]

I'm receiving threatning calls from this number [protected]...... And they are using the abusive languages. They are calling on official numbers which has no relevance to the matter... If such is the case with ICICI bank then i'm sure u r loosing your brand value from your customer and i think they are your third party collection vendors for sure....

Regards:
Ravinder
[protected]

Hi,

I was holding few HDFC top 200 mutual fund units through ICICI direct & at same time I was holding major investing in same mutual fund through HDFC fund.

On 26-Nov-2012 I sold (redemption order) my all ICICI direct units (60.253) through ICICI Direct website. System accepted order & it was about 12986.57 INR. Please see ICICI Direct Order Page soft copy attached.

However after few days I found that ICICI direct sold all my investment (350.152 units) including all funds I was holding though HDFC fund. Amount credited to my account was 74952.90.

Thus ICICI Direct sold my investment without my permission & knowledge.

I did various follow-ups with ICICI Direct. ICICI Direct accepted mistake, but said its not their problem & its HDFC Funds problem. I contact HDFC fund & they also didn't accept complaint & said you placed order through ICICI Direct so you have to work with ICICI Direct.

Finally after seeing no one is able to help me, I purchased difference of 289.899 units again. However I had to purchase it with higher rates (223.498/unit) from HDFC fund.

I request your help in giving me justice. I am a small investor. I have gone though lot of pain in follow-ups but no one is entertaining my issue.

I seek amount Rs 6,000/- from ICICI direct for my loss, my phone calls & time I had to put in this matter.

I have attached all docs here.

LOGIN ID: PRABHQ99
ICICI Direct complaint numbers: SR[protected] & SR[protected]
Folio number from which units were sold: 6237749
Folio number in which I made purchase after no useful response from ICICI/HDFC: 6564470
Sell Rate: 213.377
Purchase Rate:223.498/unit
Direct Loss: 289.899 * 10.121 = 2934

i am Rajendra Bhat.From Nagpur ( [protected]) i have a salary account in ICICI Bank A/c No.[protected] from Last 10 years. i am Internet banking user. i don't know who are debit the Transaction on Dated 10th Jan 2013 by Transaction ID as under.
1 ) Rs. 13641.37 - VIN/FACBOOK.CO/[protected]/1
2) Rs. 151.37 -- VIN/OUR THREES/[protected]/1
3) Rs.13570.72 -- VIN /FACEBOOK.CO.[protected]/0
4) Rs.58.13 - [protected]/1

above all transaction is fraud transaction. so we are requested to you please find that and credit all said amounts in our Bank account. as early as possible

Thanking You

Rajendra Bhat

[protected]

encl: police report

Team Icici Bank,

On Jan 9, 2013, I made an online payment of Rs. 786.52 to Airtel..

The transaction details are below:

Biller Details
BPC - Bill Desk
E 510 CRYSTAL PLAZA
NEW LINK ROAD
ANDHERI (WEST) - 400053

Customer Details
AIRTEL_MICI[protected]
Payment Details
Payment Id [protected]
Amount (Rs) INR 786.52
Date of Payment 09/01/2013
Payment Status Success
Payment Remarks Jan 9 2013

This payment was not acknowledged by Airtel. The page displayed after payment was as follows:

Transaction Status : Sorry, Your airtel fixedline/broadband bill payment of Rs 786.52 failed since payment is declined by your bank due to any of the following reasons :

- Inaccurate card/account details entered

- Insufficient balance in your account

- Due to Some Technical Problem

Please check your bank account before initiating another transaction
Fixedline/Broadband Number : [protected]
Account Number : 15393404
Transaction Number : 841196
Payment Amount (र) : 786.52

I tried to mail the Airtel customer care about this payment and got the following response today:

Failure NoticeThursday, January 10, 2013 12:57 PM
From: This sender is DomainKeys verified"[protected]@yahoo.com" <[protected]@yahoo.com>

Sorry, we were unable to deliver your message to the following address.

<[protected]@airtel.in>:
Mail server for "airtel.in" unreachable for too long

So, now it is clear that Airtel will not acknowledge this payment since their customer service cannot be reached.

Kindly, reverse this online payment of Rs. 786.52 to my Icici bank account.

Waiting for your response,

Rishi.

Hi,

My name is Mohankumar. Earlier (6 years back) I worked in a HR consultancy. There we took ICICI bank for salary account. One of my assistant naming Banupriya got a credit card, without knowing how for 10,000 rupees? I have used her card to get a club membership and repaid her the same. Later I quitted that job. After these many years, the ICICI persons are calling me to make payment for her card !?! They told me they have blocked her account. As I have made some online transactions to her account at that time, they told me they can block my ICICI savings account too which I am maintaining regularly. Is it possible? As I dont know where that lady is, should I make payment for them again?

HI ASHISH,

MY NAME IS UMESH SHARMA AND I HAVE MY SALARY ACOUNT WITH ICICI BANK. SALARY A/C NO.[protected]. I AVAILED A PERSONAL LOAN OF 3,00,000 ON 26TH NOV THROUGH YOUR BANK REPRESENTATIVE "TANVI". SHE SENT YOUR BANK REPRESENTATIVE "VIRENDRA KUMAR SAHU" TO COLLECT CHEQUES AND ALL REQUIRED DOCUMENTS FOR PERSONAL LOAN. MY PERSONAL LOAN ACCOUNT # LPDEL[protected]. WHEN I SPOKE TO TANVI, I TOLD HER THAT I AM HAVING LOAN REQUIREMENT FOR 5,00,000. LATER I GOT A CALL FROM ICICI BANK STATING THAT MY LOAN IS APPROVED FOR 2,00,000 ONLY WHICH I DECLINED TO ACCEPT. LATER ON, VIRENDER TOLD ME THAT ICICI IS READY TO PROVIDE LOAN OF 3,00,000 PROVIDED I HAVE TO PAY 21,000 FOR INSURANCE COVERING THAT LOAN AND THAT AMOUNT WILL BE REFUNDED TO ME UPON LOAN COMPLETION AND I WILL ALSO GET A RECEIPT FOR THE SAME. I AGREED. WHEN HE CAME TO MY HOUSE TOCOLLECT CHEQUES, HE TOLD ME THAT HE IS NOT SURE TO WHOM THE INSURANCE CHEQUE SHOULD BE PAYABLE AND HE NEED TO CONFIRM THAT FROM ICICI BANK. HE CALLED ICICI MANAGER IN FRONT OF ME AND UNABLE TO GET THROUGH. SO, HE HAD ME SIGNED THE INSURANCE CHEQUE (BLANK CHEQUE) AND TOLD ME THAT HE WILL FILL IT UP AFTER CONFIRMING IT WITH ICICI MANAGER AND WILL SEND ME THE SCANNED COPY WITHIN 24 HOURS. I GAVE HIM MY SIGNED BLANK CHEQUE ON BEHALF OF ICICI AS HE CAME TO MY HOUSE ON ICICI BEHALF.

I DID NOT RECEIVE ANY RECEIPT FOR MY INSURANCE CHEQUE. THAT CHEQUE WAS PRESENTED FOR 22,800 IN BANK OF INDIA. I WENT TO ICICI ALAKNANDA BRANCH FOLLOWED BY GK-II BRANCH FOLLOWED BY GK-I BRANCH. THEY TOLD ME THAT THERE IS NO SUCH INSURANCE COVERING MY LOAN.

FIRST OF ALL, NO ONE FROM ICICI BANK IS CO-OPERATIVE. THEY JUST WANT TO PASS ON THEIR WORK AND NOT WILLING TO HELP IN ANY WAY.

THIS IS REALLY FRUSTRATING.

INITIALLY, THEY TOLD ME THAT NOTHING CAN BE DONE IN THIS CASE. THEN, THEY HAD ME WRITTEN A COMPLAINT LETTER TO GET THE CHEQUE DETAILS IN GK-I BRANCH ON 27TH DEC AND TOLD THAT THEY WILL GET BACK TO ME WITHIN 4 WORKING DAYS, WHICH THEY DIDN'T. I CALLED GK-I BRANCH AND THEY SAID THAT THEY DID NOT GET ANY RESPONSE TOMY COMPLAINT LETTER SO FAR, WHICH I DON'T UNDERSTAND.

IT SIMPLY INDICATES THAT YOU GUYS ARE NOT AT ALL INTERESTED IN HELPING ME OUT.

JUST TO INFORM YOU THAT MY SALARY ACCOUNT IS 2 YEARS OLD IN ICICI BANK. I SWITCHED MY JOB IN JULY 2012 AND I WAS ALSO GETTING OPTION TO HAVE MY SALARY ACCOUNT IN EITHER ICICI, HDFC AND RBS. I MADE UP MY MIND TO CONTINUE WITH ICICI BANK AS MY PREVIOUS EXPERIENCE WAS GOOD WITH YOU GUYS AND I THINK THAT IT WAS MY BIGGEST MISTAKE IN MY LIFE.

I WILL TELL THIS FRAUD CASE TO EACH AND EVERYONE AND WILL NOT REFER ANYONE TO ICICI BANK IN MY ENTIRE LIFE AND I AM ALSO FILING A CONSUMER COURT CASE AGAINST ICICI BANK FOR THIS ON THIS SATURDAY OR MONDAY.

I WILL ALSO SWITCH MY BANK ACCOUNT WITH ANY OTHER BANK ASAP AND WILL NOT AVAIL ANY SERVICE FROM ICICI BANK.

I WILL TAKE YOU TO THE CONSUMER COURT FOR SURE AND WILL ALSO TRY MY LEVEL BEST TO PASS ON THIS CASE TO MEDIA.

I WANT EITHER RECEIPT OF MY 22,800 OR MY MONEY BACK.

FOR YOUR INFORMATION, I AM ALSO GOING TO STOP YOUR LAST 3 LOAN INSTALLMENTS IN LIEU OF MY 22,800.

PLEASE TRY TO FIND IT OUT IN YOUR WAYS AND GET BACK TO ME ASAP, ELSE, WE WILL MET IN CONSUMER COURT.

INSURANCE CHEQUE NO.- 979170

TANVI - [protected]

VIRENDRA KUMAR SAHU - [protected]



THANKS AND REGARDS,
UMESH SHARMA
ENGINEER
CSC INDIA PVT. LTD.

ICICI - SR- SR[protected]

I Dhaval Sharma, have account in ICICI bank.
On 31/12/2013, I was trying to withdrawal some money from Shalimar Garden(Shahibad) ATM.
After trying 10-15 times I was able to get 10,000 as mystatement.

But on 04/01/2013, Bank self debited my ac by 5000(ATM TXN/3112/SEVDA601/DT31.12).

I have already raised the request for the same, kindly help me out to get my money back in my account.

I have multiple issues with ICICI bank and would like to take legal actions against them by registering a complaint in customer forum court. Can i know the details of how to do that.

I have opened a salary account with ICICI Bank,Jatani Branch; though its more than 15 days, they are not activating my account for which i am unable to withdraw my salary. Even I contacted their customer care executive and following up daily with the respective branch, but still not got any fruitful result except some false assurances. request you to look into the matter seriously to resolve the issue.

Regards,

S R Parija
A/c No[protected]

Mr. Vaneet Phull (ICICI Employee) was committed to me open a current account within 3 days (24th Dec. 2012). He take some formality paper & 25000/- rs. cheque (Cheque no. 727066) OBC Sunam). But after 3 day his reply not satisfactory. Last i told him i don't want account in your bank please back all document and cheque. till this date the ICICI bank not given back my document and cheque amount of 25000. Please help me.
Pankaj Kumar[protected]

Dear Sir/Madam,

This is Ausiya Raheem, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. ICICI bank has debited amount multiple times from my account. I think ICICI bank is not even following the guidelines mentioned by RBI. Previously they take the average for a quarter to check the minimum balance but suddenly they changed without any information send to us (customers). I was unawre of this.
Please find the below details for all the transactions made by bank.

22 05/09/2012 05/09/2012 MABChgs-Apr12+ServTax 30.9 280.90
23 12/09/2012 12/09/2012 MABChgs-May12+ServTax 30.9 280.90
24 14/09/2012 14/09/2012 MABChgs-Jun12+ServTax 30.9 280.90
25 24/09/2012 24/09/2012 MABChgs-Jul12+STax 30.9 280.90
26 25/09/2012 25/09/2012 DCARDFEE0317AUG12-JUL13ST12.24 111.24
27 03/10/2012 03/10/2012 MABChgs-Aug12+STax 30.9 280.90
28 25/10/2012 25/10/2012 MABChgs-Sep12+STax 43.26 393.26
29 09/11/2012 09/11/2012 MABChgs-Oct12+STax 43.26 393.26
30 12/12/2012 12/12/2012 MABChgs-Nov12+STax 43.26 393.26

Please take necessary action against this bank for not complying RBI standards / guidelines.

Regards,
Ausiya Raheem

This is regards to the cheque book delivery, I requested for new cheque book and I got the intimation the cheque book is despatched to the address mentioned through courier.

The best part of the courier service is they come with cheque book on working day and working hours so I am not available at home but family member is there and he informs that he is not giving the cheque book and is returning the same to the bank.

Why send the cheque book via courier who is just making a visit without intention of delivery of the same?

If the courier wanted to deliver the book in person then he should have called me and set a time to come and deliver. Are the customers of ICICIbank supposed to take 10 days leave and sit at home for the cheque book delivery?

Other banks courier give chque book to the family members.
In overseas the courier will call the phone no and inform about the parcel accordingly.

Earlier email could be sent from ICICIbank online account to the account manager for the issues to be reported but now the page has been reprogrammed where only the pull down menu appears and cannot send any mail besides selecting the drop down selection.

Hope somebody from ICICIbank responds.

Ref : ICICI Bank Gold Credit Card No.[protected]

Sir,



I am G.Arunagiri, a ICICI Bank Gold Credit Card holder bearing No.[protected].

I state that when I recieved the statement during October 2008 I was shocked to know that a sum of Rs.3,772.64/- was billed to my account towards icici prudential insurance since I have never availed any such insurance policy. Immediately I contacted over phone and gave a complaint vide Complaint No.3013592, 3003085, 4062776 in October 2008 and informed that i never availed any insurance policy. A complaint through email was also forwarded immediately wherein it was clearly stated that some executive from your bank has misguided and misused the card details for the insurance policy.

I state that thereafter I have made several correspondences through emails to ICICI Bank Ltd and upon their request several complaints were made to ICICI Prudential life for cancellation of the insurance policy and also demanding not to debit my account. Inspite of several correspondences through emails the said insurance policy was neither cancelled nor any productive reply was sent to me.

I state that I have never used the credit card and due to the harassment meted out to me by the bank and the ICICI Prudential life through my email I requested to block the credit card during 2008 itself. But to my surprise and shock my salary account with ICICI Bank Ltd was debited with Rs.7,244.84 on 5.3.09 , Rs.7,152.62 on 8.8.09 and 8,210.67 on 25.5.2010 in all a sum of Rs. 22,608.13/- towards the insurance policy which I had never availed.

I state that inspite of several reminders, requests and complaints through emails, my salary account has been debited though I have never used the credit card and I have not availed the insurance policy.

I therefore request your goodself to kindly look into the complaints given by me and the amount debited from my account has to be refunded to me and further there shall not be any more debits or claims towards the insurance charges which I have never availed.

Hope you will look into the matter and give me mental relief.





(G.ARUNAGIRI).

For ref:

Sl. No Date Cr. Card No Rs.
1 05/03/2009 [protected] 7,244.84
2 08/08/2009 [protected] 7,152.62
3. 25/05/2010 [protected] 8,210.67

Hi,

I have made the transaction as mentioned below through my ICICI account
Prepaid mobile recharge.But i didnt receive the confirmation message from
AIRTEL for recharging my friend's mobile [protected].Also the amounts is not credited to
mobile.Could you please take my request and do the needful.

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051

Customer Details
[protected]
Payment Details
Payment Id [protected]

Amount (Rs) INR 350.00
Date of Payment 03/01/2013
Debit Account[protected]
Payment Status Success
Payment Remarks 0107

I wrote several times to AIRTEL ,but no response from your side. Where as m ICICI bank a/c is reflecting this payment as successful.
Please take some appropriate action and revert at the earliest.

Regards,
Haris Harrison

On the 22 November 2012 I paid off my home loan i had with ICICI bank. This was a full and final payment that I made with accordance to the foreclosure letter they had given me. It all started when I repaid my loan to the bank, I had asked for the foreclosure letter and List of documents. They gave me the list of the documents stating that they are in Possession of my original property documents. They did not mention to me even a slight bit about the damages that they had caused to my original documents. The bank is saying it’s an act of God when the 26 July 2005 Mumbai floods happened many original Property document in their custody got damaged. So what where they doing since then, Why didn’t the bank notify me about the same and also took precautions to undo the damages by following legal procedures. So that means they pre-assumed the customer will not pay off the loan or it shows their negligence. So what about the bank audit that happens every year how did they manage that. That means the bank had covered a lot of things and used unfair practices to for their own gains.
I worked hard to pay off the loan every 7th of Month since 2005 to November 2012 they have debited my bank a/c on time to get their EMI for my loan. They did not wasted time they did not give me any exemption are asked me if I am having a good time or bad time. They did not even bothered to about how many difficulties I had to go through to make sure ac had the funds by the 7th so that don’t ding me for the not paying on time. if any customer misses the payment he is also slapped with a penalty, Bank charges a bounce charge, credit report in ruined and so on and so forth. Then why should the bank delay my Property Document for so long. I should be in possession of my property paper by now but the bank has not bothered to give me my right full documents still.
Now I saw the documents the documents were in depleted state there were water marks and important signatures of the concern authorities and stamps where blotted and spread across the papers in the file. The main documents were also damaged the building Floor plan was just blank because it was been totally wasted out. I asked the bank manager to recreate the documents and issue a public notice of damage of my property documents. The branch manager promised me of 15days in writing on ICICI and letter head the recreation process will be completed. Also informed me he will make sure it in fast-track the process and get the recreation of the documents before 15days time. Also in the meantime informed me he will get back to me after consulting the legal team. On the 21st of Dec I get an email stating I cannot get a public notice since the documents are not lost and only in the case of lost documents the public notice is served. Hence then I requested them supporting document to prove the authenticity of my damaged property paper. I needed an unconditional Indemnity bond and a declaration of the state of my document.
I visited the ICICI bank corporate head office to meet the concern officer to sort out the issue I met Mr Shiva Tadikonda Deputy General Manager (Customer Service Quality Group) He assured me of service and also informed me on the 28th Dec 2012 all the documents will be recreated and I can pick it up from the ICICI bank Borivali west Branch .I was also confirmed by email of the same.
On the 28th of Dec I visited the ICICI bank Borivali West Branch with my Lawyer to inspect the documents. I was shocked to see my documents were still not recreated and still not recreated. Is the irresponsible behaviour they portray to their customer’s, the Bank was pretending to have recreated my original property document and where just wasting my time, energy, productive hours. I had been mentally harassed by their inhuman behaviour and torture. The rude behaviour of the bank staff they were just not ready to take the responsibility they just pass on the buck to a different department and try to save their skin. But in the interim my time, energy and Productivity is jeopardised. I have lost my mental peace; this is a mental Harassment it’s been very difficult to accept the fact that I don’t have proper documentation for my house wherein I stay. My insecurity in increasing day by as ICICI bank is delaying the process of not providing me with the documents that is need to protect my property.
It’s not only me suffering in this Agony and pain but my entire Family. This bank wants us to come to their terms and does not want out interest but their interest to me served. I have been affected so badly by this behaviour of the bank I am not able to focus on my work. Both my family life and Professional life has gone for toss. My family is worried I have to make follow ups and mailers every time. My entire mental ability is wasted in this process. I have cancelled numerous meetings and appointments. As I creativity has been soiled. More Over the sleepless nights the bank has given me I am always waiting for their reply and getting a No for an answer. My family seems me in this endeavour and they are also with me in my suffering process this is the least I wanted. Why should me and my family suffered because of the bank negligence and carless behaviour.
My I not feeling secure in this environment the bank has created for us they have ruined our lives. The bank does not care for the customer and their family. Who has worked so hard to get the loan paid. It’s not only customer but the entire family contributes towards to paying off of the home loan. Just imagine every small and big sacrifice I and my family has made to pay the monthly instalments to the bank. It’s really heart aching to see all this sacrifices are in vain. The bank does not care of the mental state of the customer and their family. They should not be such ruthless in their behaviour; it’s so difficult in today economy to pay off the loans. Inspite all odds if I am my family has managed to pay off the loan and behaved as a good customer. Why can’t the bank appreciate us for beening a good customer. If I has a Good customer have done my duty. Why can’t the bank do the same?
The bank wants to give the documentation according to their terms which is not acceptable. They so badly by this are giving me a 3 years indemnity bond and letter on the Letter head of the bank. Which does not make any sense, the indemnity bond is only for 3 years then what after that. Also the ICICI bank letter head is not registered. Both the document that they are providing does not stand good according to me.
They have done the blunder and they are supposed to take care of it. Why should I suffer?
So many days have passed by From 22 November 2012 it’s going to be 2013 Soon I am getting nightmare’s in getting a resolution. ICICI bank is imposing their own terms which they want me to accept, they are giving me a supporting document which is not up to my satisfaction. This has increased my insecurity and I have lost faith in the bank. There might thousand’s customer how are unaware of what has happed with their original property documents. They might be working really hard to pay off the loan. But t will be a shock to them when they find out the fact that the bank will be giving they a document which would be in a state they will not be able to recognise and in the name of supporting document the bank will waste the time of the customers and make the customer to dance to their tune. This is was unfortunate for me to bank with ICICI bank undoubtedly one of the worst customer service is had ever received and unfair practice’s I had ever witnessed in my life time. I received a mail on the 29th Dec 2012 from the senior management team stating they will contact me on the 3 January 2013 but I am still waiting.

I am constantly receiving calls from ICICI bank asking for Mr. Damodar Verlekar . I also recieve sms regarding some credit card payments etc. Despite of consistently reminding them this number does not belong to the said person these people do not bother to change the number or contact the respective person via his address provided. but they find it amusing to contact the same number again and again..... and i have to answer these calls even when I am on roaming. Is the bank going to pay for the inconvenience caused? I have earlier written to consumer complaints in July 2012 but things dont seem to change. The latest number from which i recieved a call on 2nd January 2013 at 12:44 pm is [protected] I am sick and tired of this matter.

Please have a check with the bank and do the needful.

Mr Avan Beneston Pires

Email : [protected]@rediffmail.com

Hi,

Today, i.e., on 1st January 2013 at around 13.30, I went to an ICICI Bank ATM to withdraw amount from my account. However, the transaction was declined and I got a receipt which mentioned 'Unable to Process'. At the same time, I got a message on my cell phone that the entire amount has been debited from my account. When I went to the nearer branch of ICICI, they told me that nothing can be done from the branch and I have to call at customer care to lodge my complaint. It took me 3-4 calls each of 30 min duration to lodge my complaint, as they customer care executives were initially not answering my call and when they answered they put me on hold for minimum 5-6 min. When my call was answered, the customer care executive assured me that within 24 hrs the amount would be reverted back to my account, which was also told to me by the Branch Manager of ICICI Bank Dombivli (E) branch, Mahesh Talreja. Still, I received a message from ICICI, that my issue would be resolved within 5 working days. When, I called in customer care, the rude manager or supervisor, told me that initially I was given a wrong information. I was not the only person who has faced this agony. There was another person in the ATM center, who tried 2 time to withdraw amount from different machines and received the same response. I request to please look in to these matter. Thank You

Hi Sir,

I work for a very reputed IT firm of India and I am deputed in China for last 2 years.

I got a notice from ITO Bhubaneswar saying I have to produce myself in front of ITO to give a proof and justification for all the transactions I have done in the year 2009.

After inquiring further with the ITO, I got to know that ICICI has put my name in the Annual Income Report （AIR）saying I have used my credit card for transferring INR 19.23 Crores into some account.
When i further checked with ICICI Bank on the same then they provided me all the Credit Card statements for the same period and there was no such transaction.

Then it looked like a blunder from ICICI Bank while uploading the data into AIR so I contacted ICICI Bank for closing this with ITO but they kept insisting that they have fixed the issue with AIR and there is nothing that they will be able to do for closing this issue.

Me and my whole family was really worried as I am outside the country and I was not having any clue to how to get this issue closed. At the same time we were also worried that if somehow this money is linked with any wrongdoing and if my name gets linked then my family，s future will get ruined.

We were all under a huge stress situation and when I contacted Senior officials of Icici Bank for compensation after sending a legal notice people started making mockery of my grievances and compensation.

I was also offered a compensation of INR 20000 after I warned the officials for taking this to consumer forum which is nothing considering the gravity of the mistake and the possible outcome of the event to my family.

So considering the following points: -
1) Huge impact on my trust on ICICI due to a systemic failure and reporting wrong data in AIR without review
2) Very unprofessional approach (very poor ownership for the Issue created by the organization) towards closing it with Income Tax department and it was certainly not my mistake but still it was me who suffered the most
3) Demeaning the impact of mistake by offering INR 20,000 as compensation

Now I have put a Grievance in the PG Portal and send out the request to the respective Ministry to look into it and provide me justice but there also it has been closed without any further action.
Since I am outside the country so I am not able to put the case in Consumer Court in person so I would like to put this complaint online against ICICI Bank for further action and getting the compensation for all the wrongdoing.

This whole incidence has taken me and my whole family for a ride and me and my whole family was under severe stress for more than 3 months as ICICI Bank had created a wrong report and put my name in the Annual Income Report for such a huge number.

This whole blunder had turned out very alarming for me and my family's future. I am looking at a compensation of INR 3 Crores (this is my current salary multiplied with my remaining service poriod) to secure my family's future which was put in danger because of the wrong reporting of the sensitive customer data.
I had also requested ICICI Bank to close this matter with Income Tax Department, which they failed to do and because of which my whole family was under deep stress (including me)and we were not knowing how this whole transaction got linked to my name. We also kept praying for not getting my name linked with any criminal activity(due to the falsification of sensitive data) further to get my whole family's future ruined.

ICICI Bank has conducted Unfair Trade Practice under Section 2 (1) (r) of CPA by providing false information in the Annual Income Report for 2008-09 showing transaction of Rs 19.23 crores on the ICICI credit card of the consumer.
There is deficiency in their service as they have not been able to provide the details of the transaction through the credit cad statement when the consumer demanded for the same, as his transaction limit on his card is only Rs 1.2 Lakhs.
ICICI Bank has just apologized and tried to get away from this blunder making the consumer face the income tax authorities and causing embarrassment to him.
Sorry for all the trouble but I suppose this is nothing compared to the pain and trauma me and my entire family has gone through for approx 4 months which could have jeopardized my family's future.

I could be contacted on my e-mail address: - birendra.[protected]@gmail.com
Regards,
Birendra