ICICI Bank Complaints & Reviews

I applied for Home Loan in HDFC bank and I came to know that there is Home loan showing on CIBIL report on may name. Loan A/c number is NHMUM[protected]

My Brother took home loan from ICICI bank in may 2011. He is sole owner of property and my name is not at all on Sale agreement also I did not submited any of my documents for his loan, but still ICICI sent my name to CIBIL as Joint owner.

I am visiting ICICI branch but they are not ready to resolve this problem.


Thanks
Mangesh Khedekar

Hi,

This is Ajay Singh Rajawat ,today 21 Dec 2012 at 11:22 am ,I got a offer call for ICICI BANK's CREDIT CARD from no [protected] the telecall named as Prakash claimed himself calling from Laxmi Nagar branch.
When I refused to get a credit card he started callin me by names(abusing me) .I want to resister a complaint againt him and expect you to take some stringent actions against such persons so that they can't harras people

Regards,
Ajay
[protected]

Assuming ICICI is a good bank we filled PPF online form, downloaded them and went to MG Road branch of ICICI, which is listed in the designated list of branches (http://www.icicibank.com/Personal-Banking/investments/ppf/designated-branches.h...⇄ with form A, copy of PAN cards, and passport size photographs.

After reaching there one person received us and redirected us to concerned person.
1) That person asked us why do you want to open PPF account, better invest somewhere else from where you can get better returns. We agreed that no we only want PPF account. He said OK.
2) Then he called a lady, who started to explain us the credit cards being offered by ICICI bank. We told 'NO', we already have 'coral' credit card with ICICI. Then she told okay take another credit card on top of that credit card. We told NO.
3) Then finally we reached to '18' no counter, where he took our forms, asked whether you have original PAN Card. We told we do not have , as only copy of PAN card is listed in the documents required. And for proof you can check the PAN card status online otherwise we already have account in ICICI bank, you have database access, go and check there.
4) After struggling a lot he agreed to open PPF account. and told us to wait.
5) After waited 40 minutes then we asked again. He told that we do not take cash only payment mode is cheque book. we told we do not have cheque book, He told okay we will take money using debit slip.
6) After waiting another 10 minutes we asked again. He called a person named 'Thomas' he roamed around and went inside 'ONLY STAFF PERSON' room.
7) After waiting another 10 minutes we asked again. he phoned that person and told us that the manager who has debit slips is on leave. kindly come later.
8) Finally we came out.


Guys never go to ICICI bank for opening your PPF account. they only try to sell their policies. They suck.

--
Peeyush Agrawal
peeyush.[protected]@gmail.com

i. colonel ritesh sharma from indian army and have got my salary acct in your bank at nashik since last 10 yrs. in a very sad and unexpected action on behalf of your company, i went to your bank branch at hathibarkala, dehradun on 28 oct 12, since my hometown is dehradun,when on repeated requests of one of your agents, vikram singh working there, i agreed to go for a policy named 'pinnacle' for a 5 year term. ata that moment only i paid him rs 50.000 as first installment. i am presently posted in a remote area in north east india and doest not have regular access to internet. however, when the poilicy papers were fwd to my house, i was shocked that it was not pinnacle and instead i was allotted some faulty lifeline poilicy with poilicy number 17118662. i immediately contacted your agent vikram singh at dehradun and requested to rectify the poilicy. your agent assured me of corrective action but no action has been taken since last 15 days. your agent vikram singh now does nit even pick up my calls. it is a matter of shame for a reputed compnay like yours to have such employees and such poilicies in your company . my mob number is [protected] and my email is [protected]@yahoo.com. i hope that this mail will make you act in some way. as such i am an armt men and trust once broken can never be regained. my bank acct at nashik is[protected], pl check my bal at all times in your back , which i 'm sure i'll have to change soon from your bank

Sir, once i had a icici card. but i paid full amount. more than ten years back. in between i lost my educational certificates and everything. now icici simply calling and torturing me that i have outstanding. and i have to pay them . What shall i do. This is created problem in my family life now. if again they torturer me i dont have any option except end up my life.

I had a card with ICICI, which got irregularised from late 2007 onwards, as I lost my job. Presently I am working as agent on commission, and unable to attend to my family needs properly, seeing this I have asked the collection agents from the bank that I will be able to start repaying from February 2012, when two person from the collection agency visited my house, one was Mr. Krishna Mobile no. [protected] accompanied by someone senior to him. They seemed to agree about the same. But today I recieved a call from[protected] and a lady named Yamini/Damini (which might not be her real name) started pestering for payments, kept on repeatedly calling me and harrassing me with abuses. She also told me that she is from Videocon Tower, which I am sure that s.he is bluffing and she is from the collection agency most probably Friends Associates of Lakshminagar.

I am contemplating taking the legal course against the bank, in this regard, if anyone is interested in taking up similar matter jointly please contact me at [email][protected]@yahoo.in[/email]

I have received TDS certificate wide your covering letter no. PPB/EROO3028/549578/ADDPD7866P dtd. July 18 2012 without tax summery and details of deposit/bond from where TDS is deducted. Need these details immediately to meet tax equerry for the same.

Avanish Dalal.
Mob.No. [protected]

I have been banking with ICICI bank since 2001, having my NRE Account[protected], NRO[protected].

In the year 2009, when I approached ICICI Bank for opening DEMAT ACCOUNT, I was suggested to open SB Account, instead of linking DEMAT Account with NRE/NRO. The bank also took me the Voter ID, as the proof of residency, as my Passport copy was being used against NRO.

I had NRE FD and RD, along with few MUTUAL FUND investments.

I reported this to ICICI Bank BUND GARDEN branch (Pune) and requested for the change of bank account numbers for these Mutual Funds, and accordingly to close my NRE Account.

Though they have closed my FD and RD on the 31 October 2012, my NRE Account is still not closed.

I have been constantly following up with various bank personnel. Sending SMS, Sending Emails, and seeking desperate help to get my Mutual Fund account numbers changed and also get my NRE account closed.

Despite of my several follow-ups and reminders, its been months. But I dont see any action happening from ICICI Bank.

I reminded/followed up with Ms.Sneha Mutot (Bund Garden Branch), Ms.Asavari Patankar (Bund Garden Branch) - On several occasions. But they neither have will nor any Accountability.

Then I wrote to Customer Care, Marking Mrs.Chanda Kochar. Sadly - I dont see any difference as well.

Despite of me following up with ICICI Bank several times, and see no action from ICICI Bank, I will opt to close the below services;

1. Closure of my Banking with ICICI Bank (Includes my Salary Account).
2. Closure of my Bank Loacker
3. Closure of my DEMAT Account with ICICI Bank
4. Closure of my CREDIT CARD with ICICI Bank
5. Closure of all my Investments with ICICI Bank
6. Closure of my Home Loan with ICICI Bank

NOTE: All these are caused due to the DISGUSTING/PATHETIC SERVICE Standard of ICICI Bank BUND GARDEN branch and NO ACCOUNTABLE APPROACH BY Mrs.Asavari Patankar.


Below is my Email - I have been sending contastly;

Pending Issue 1.
Subject: Closure of NRI account
Details: I had visited ICICI Bund Garden Branch on 31 Oct 2012 and signed the required documents for the closure of NRI account[protected]Mira Road Branch)
Action by ICICI: They closed my FD and RD promptly without any interest.
Pending: Closure of NRI account
Last update/status: Unknown/Uncertain as usual
Reasons for pending: Only God knows

Pending Issue 2.
Subject: Closure of NRO account
Details: I had visited ICICI Bund Garden Branch on 31 Oct 2012 and signed the required documents for the closure of NRO account[protected]Mira Road Branch)
Action by ICICI: Transfer of the fund to my SB account (After 4 SMS/Calls and follow-ups) on the 7th Nov 2012
Pending: Closure of NRO account
Last update/status: Unknown/Uncertain as usual
Reasons for pending: Only God knows

Pending Issue 3.
Subject: I still dont know who is the person I can rely (If there is anyone)
Details: No ownership in home-loan disbursement (This Dept makes me feel like HEADLESS CHICKEN). Each time a new person is assigned to me as the SPOC, but when I truly need help, he/she has list of excuses NOT to comply. Making me in the same 'Helpless' situation.
Last update/status: I was taken into a conference call by Mr.Anand Dharmadhikari and Mr.Prateik. After a long telephonic conversation, I was assured few things;
a. I was told that I would be getting the discussed action points - This never happened sofar.
b. I was to communicate to Mr.Dharmadhikari/Ms.Patankar once I get any communication from the builder, so that ICICI Bank can arrange collect the Demand Letter and they ensure to make the payment, followed by a prompt communication is being sent. [In reality - this is miles away, I am sure people have forgotten about it already]
Reasons for pending: Only God knows

I wonder if I can expect a solution to address the above issues? If someone could reply to me with realistic dates? (Non-moving).

Neha Manjrekar did follow up, but sadly (Like Indian Counrt dates) - all she could do was to give a fresh date, (She did this 4 times since Nov 3), but the current status is - Other than DATE, I didnt see any CHANGE.

Dear Sir,
I'm Vivek using ICICI Credit Card (No: [protected]). On 11-Dec-2012 a transaction for which I'm not at all authorized in anyway. Following are the details.
Name of the Merchant: WWW.RZD.RU, MOSCOW
Date of Transaction: December 11, 2012
Amount of Transaction: INR 39098.42( RUS: 21289.50)
ICICI team is saying me to pay the full amount because the transaction happened thru 3D Secure Authentication Level. I shall be obliged if you kindly take quick action to trace the culprits and recover the lost amount.

Thanks in Advance!
Vivek T
+[protected]
vivek.[protected]@gmail.com

Respected sir,

This is kiran prasad godi .
[protected] my credit card number
i was taken a credit card 4 years before,but two years i didn't pay because of personnel problems.after that i asked somebody in bank but i didnt get response.

but somebody calling me today from Mumbai he i am sub inspector chowdary telling one complaint was raised you will arrested today and we will submit you tommorow in Mumbai court.

i didn't understand why he is telling all the things and i ask him to please give me 1 hour i will conform with my bank officieals
but he called my office and told everything we will arrest him today.

how can these people do like this

my quation is
1.with out intimation how can they do all this things
2.i dint change my mobile since 3 years
3.one day before they remember my mobile number
4.why they are harassing me

i just fear his wards of choudary [protected] and layer [protected] baradwaj
if any thing i will do how can responce.

please do the needfull to me

G KIRAN PRASAD
[protected]

I want active my account
ac no.[protected]

I have tried to debit Rs.100 from Federal Bank ATM on 13/12/2012 but didn't get that amount from the ATM. However, the amount is debited from my account. I have tried to contact ICICI BANK support but unable to reach them. The thing is I was waiting in chat someone to respond but no one was reponded almost 1 hour. Apart from that, I have tried to call the customer care support but nobody picked the phone for almost 15 minutes.So, I disconnected the call. I am really surprsied that I have spent almost 30 to get my amount credit to m y accoun but still no luck. If someone, please check the details

Dear ICICI Team

POSDEC CHG is been debited from my A/C on 16/11/2012 "3" times
Below are the following detail

Date Details Charged
16/11/2012 POSDEC CHG/10-10-12/2868/25ST3 28.09
16/11/2012 POSDEC CHG/06-10-12/2868/25ST3 28.09
16/11/2012 POSDEC CHG/06-10-12/2868/25ST3 28.09

Please guide me for which thing this amount are debited

Regards
Miraz Sarkar ( [protected]@gmail.com )
[protected]

Dear Sir/Madam,

After mailing several times from my net banking Login there is no response I am raising a complaint here.

I got confirmation on cash back payment that my verification is completed (to my phone +977-[protected]) and payment will be done withing a week but still it has not been done. I am not sure from where it is still pending as I have not got any update later.

1) My Details for Make my trip

The details as follows
Booking Date:8th Oct 2012
1. Transaction Amount ====>Rs 13,226
2. Booking ID/Reference Number (details of booking and booking ID number).====>NN[protected]
3. Promo code entered if any.====>ICICIFEST12

I have taken screenshots before I made the payment please refer the screenshots for more proof.

2) Equal Discount Voucher offer : I have done recharge of Rs 250 on my prepaid number on 12th October to avail equal discount offer but it has been 2 months still I have not got the voucher. But offer says within 30 days will be delivered to our mail Box.

Please let me know to whom to ask for these kind of pending/cheated offers? Shall We need to Trust to avail these kind of offers in future?

Thanks

My ICICI Bank credit card was closed in 2004 after making the due payments. after which i never used the card and informed icici bank back in 2005 to close the account. now after 8 years they have started chasing me for 10500/-. They are not able to give me any details around this amount used for and why they have not called me for so many years. Card number is [protected].

Dear Sir/mam
I am parimalam have an account with ICICI Bank, A/c No. [protected],Branch-Whitefiled IITPL, Bangalore Karnataka had lost my ATM Debit Card. My Last transaction was with HDFC Bank ATM at Palaceguttahalli Bangalore-560003 Karnataka, date-27th Dec-2012, time arround 7.30am and the available Balance was 9945/-.The person as used by debit card till amount 1200/- i could see the messages because the phone was with my husban who is not an educated and was there in his mom's place.
There after I h ave complaint with FIR to Vasant Vihar, Neh Delhi dated of[protected]. and also complaint to
ICICI Customer Care complaint ID is[protected].
With the direction of customer care I have sent the required document to DEBIT RECON TEAM, A WING 6th FLOOR, AUTOMN ESTATE, CHANDIVALI FARM, ANDHERI, MUMBAI-400072 by DTDC courier on 03rd Dec-2012, which was delivered to the team on 05th Dec-2012 .
But still now i have not received any call from the concern team. Please help me.

Dear sir,
Please provide status my credit card

I was open icici dirict a/c in 20 days before but I didn't got atm card cheque book and welcome kit please help me

A/C BALANCE DEDUCTED BUT DTH RECHARGE NOT DONE.

Account Balance Deducted But Tata Sky DTH Recharge not Done of Rs 301.

Dear Sir/Mam,
I recharged my Tata Sky DTH Connection with RS. 301 from Net Banking Facility by ICICI Bank on 4th Dec. 2012. my account has deducted by RS 301 and recharge not done also.
Here are some Information regarding to the transaction.-
My Mobile No [protected]
tata Sky DTH Customer ID -[protected]
Amount - Rs. 301
Tata Sky Transaction Id : TY[protected]
Billdesk Transaction Id : MICI[protected]
Bank Transaction Id :.[protected]
Reason for failure : Invalid transaction
Kindly do the needful.

Thanks & Regards
Shiva Gundagi
Mob [protected]

From:

S.Ramesh,
Mobile:[protected]
Email: [protected]@gmail.com

To,

The ICICI Bank
Head Office
BKC
Mumbai


SUBJECT: HARRASMENT FROM ICICI BANK OFFICIALS REGARDING ALLEGED DUES OF CREDIT CARD


Dear Madam / Sir,


I need immediate action and justice from your end. I need to be
answered to the below logical questions which have been raised. I
need to be paid compensation for all my frustrations, mental agony and
loss of work life balance caused by bank’s error.

Based upon your revert and action, It will be decided to take the
matter up with RBI Ombudsman and court of Justice.

This is to bring to your notice and to your immediate action. I am
Ramesh S. Once, I was your credit card customer. I did not use your
credit card services after I had a terrible and miserable experience
with your service and operations.

Please be informed that so far, I have responded to your good bank’s
collection agent’s call regarding the outstanding amount for the card
no [protected] (which I did not swipe) to be paid. So far, I
have been responding so responsively since I have taken Banking as my
bread and butter and also I am a good human being.

Please be informed that I am in great shock and frustrated about your
good bank’s attitude and way of treating the customers and their
confidential data.

Before I explain further, this should be noted that at no point my
credit rating should not affect due to the above dispute. Since I did
not do any credit default and the credit fraud is under investigation.

Could you please explain why this innocent customer should fall prey
to your good bank’s error and irresponsiveness?

Could your good bank provide me the explanations for the below,

Who raised a request to your good bank to give a additional card.

How my confidential data was stolen from your end (Which is supposed
to be confidential). Please be informed that not keeping my data
confidentially is eligible to get your Banking license cancelled.

On what basis add on card (duplicate card) was issued from your good
bank? Who did verify the KYC norms and who did approve the card to be
dispatched?

Who did receive add on card.

Already, one Credit fraud has been acknowledged by your good bank to
rectify the fraud, reversals has been posted. It shows your banks
lack of controls in process. Root cause analysis was not done properly
to rectify the issue.

Could any of your bank representatives, who are so keen to recover
money which was not swiped or used by me, explain why your good bank
not initiated the investigation so far. If initiated, what is the
result? What is the root cause of the problem? Since my data was
stolen, I lost both physically and mentally. Why should I suffer for
your mistakes? On What basis, I have been receiving the call from the
collection agent continuously.

Please find above attached consolidated statements and analyze
yourself. The spending pattern itself shows that the card has been
misused and spent with an intention to cheat. All the transactions
are pertaining to the year 2008. I cannot be a victim for your lack of
control in your operational procedures. So why should I bear and pay
the dues which is not at all pertained to me.

Why should I take responsible for the error happened from your end?
What is the assurance that your bank itself not forged the documents?
Instead of finding the root cause, your good bank wanted the customer
should suffer.

In a nutshell, I was your credit card customer during 2007-08 and the
card number is [protected]. During the same period a new
add-on card was issued in my name without my knowledge. How it
happened (This will be answered by your good bank). The same card was
dispatched to my old address and it was received by some other person
with some other card no: [protected] and the card was used by
some other person.

The same fraudulent activity by someone in my card was accepted by
your bank after I raised a concern to your good bank and all the
fraudulent transactions on that card were reversed on[protected] as a
token of the acceptance and solution for the problem. I believe, your
bank would have done some investigations about that the fraudulent
card otherwise; there is no need of reversing the fraudulent
transactions. It clearly shows your bank’s operational control and in
efficiency towards handling the customer’s confidential data.

I have the proofs for all these reversals happened.

By deeply hurt and after a heavy mental torture I paid the entire
outstanding dues on my Original card for Rs.35760 on 19May2008 further
I paid Rs.4708 on 01July2008, which were the additional charges
(finance charges). After that, I never used the ICICI credit cards as
i am more dissatisfied with the operational efficiency.

After the above mentioned incidence, the same card has been misused
again by somebody else and a lot of transactions have been done
through that card from[protected] to 5-9-2008. Please investigate from
your end since already the same error happened and your good bank
reversed the transactions. It shows me there is huge control lapse in
every aspect of the credit card services.

After a long gap I have received a mail from some collection
department of ICICI Bank and I was told that there was some amount
Rs.77000 is outstanding in my credit card.

I have clearly explained your good bank’s collection agent that I
didn't use the card. It is your good bank’s responsibility to resolve
this dispute and provide me the reasons for all the blunders happened
right from 2008.

Please be informed, I have been working for a reputed and one of your
great competitor Banks for more than 5 Years. I have been using the
credit card services from AXIS as well as HDFC. Your good bank can
have a check and see my credit behavior.

I never showed arrogance towards any of your collection agent’s
telephone calls. I always answered the calls promptly. It is
disheartening that I am suffering for your good banks error. Why
should I?

I need immediate action and justice from your end. I need to be
answered all the above logical questions I have raised. I need to be
paid compensation for all my frustrations caused by bank’s error, loss
of work life balance and personal life.

Based upon your revert and action, It will be decided to take the
matter up with RBI Ombudsman and court of Justice.



Regards,

S.Ramesh,
Mobile:[protected]
Email: [protected]@gmail.com