| Address: Bangalore, Karnataka |
Sir,
My name is Suvarna,I was travelling in bus from Hope farm to Sompura Gate on 6 – Feb- 2013 around 5:30pm. After buying the bus ticket I was holding my wallet for change from conductor, and then it slipped from my hand. I didn’t realize. I started receiving SMS on my mobile about withdrawal of amount from my account at 5:49pm, when I was in the bus. I was panicked and checked my bag, understood that my wallet was lost. By the time I was trying to get my bank ICICI call center no, someone has misused my card and 7 consecutive fraudulent transactions of total amount Rs.50,000 /- on date 6th FEB 2013 at around 5:48 PM were made from my card.
I have reported the incident on 6th Feb, 6:30PM in nearby police station Sarjapur , sequence No 64/13. I went to bank on 7th Feb 2013 and they suggested me to raise the FIR to progress on complaint SR[protected]. It was found that fraudulent transactions happened on white field main road. The Sarjapur Police said that FIR should be raised at nearest the police station where the incident happened.
Below are my details of the incident. Please help me in retrieving the lost valuables & money.
Bank details : Valuables in wallet
ICICI bank * Gold ear rings
Account No:[protected] * Rs: 3,700 – Rs.4,000 CASH
Complain no: SR[protected] * PAN CARD – AFRPC8787J
Card No: [protected] * ICICI ATM DEBID CARD
Misused at: BLRON572 – NON ICICI ATM center
White field Rd, Bangalore
Amount withdrawn: Rs.50,000/-
No .of transactions: 7
Timings: 5:49pm to 5:55pm, 6th Feb 2013
Failed misuse transaction ATM centers - SIAMBM89 (MARTHALLI)
INK93380– During 6th Feb 18:13 pm around & 7th Feb 10 am around
Unfortunately the police is not filing the complaint where the incident is happened, and where I reported not falling in the limits of them.
I request the bank to provide the NON ICICI bank details of the ATM code - BLRON572 .
So that i shall follow up with that bank to get the CCTV footage.
I would like to ask the BANK:-
How secure is the lost debit card, I was wondering the no of similar cases happened and the no of victims who lost their money.
- Limit the amount to 30,000 as other banks.
- More than 10,000 don’t allow to draw in other ATM without any further authorization code from the account holder.
- Free shopping using debit card, no limit or authorization of the account holder.
- No tracking system on the card , so that it can be tracked when lost.
- Limit the no of ATM drawings & without any further authorization code from the account holder.
- Similar to OTP (one time password ) for online banking there should be some check for debit card also
- There should central database of ATM codes and addresses.
Really it’s very pathetic, being a 8yrs old customer I faced such incident and people are not supportive to provide the information.
How com give a ATM code , address is not known if it is NON ICICI bank.
It’s not only losing the card , if someone put knife point and can easily take 50,000 if above checks are not given. HOW SECURE ARE WE? Y ICICI IS NOT TAKING ANY SECURITY MESURES ON DEBIT CARD.
It would be very grate ful, if the BANK details of BLRON572 ATM center. Which is on white field road ,Bangalore .
Regards
Suvarna
Aug 13, 2020
Complaint marked as Resolved 
ICICI Bank pvt Ltd — Cheated by giving wrong commitment and took the money
Hi,This is Dannie from Arumbakkam, working as a Sales Manager in a Commodity Broking Firm. I have taken a new two wheeler. For the down payment of the vehicle I required fund, so I sold my vehicle to my friend couple of week’s back. Since I required money very urgently he got the money for Finance. He was asking for NOC, so I went to ICICI bank on last Thursday 29th June 2008. They said if I apply, I will receive only on 1st of July (Tuesday). Since my friend got money from Finance, he is paying interest for it. So a person by name Mr. Rajesh (Sales Executive) from ICICI Direct who sits in Southern Motors – Anna Nagar Branch said he will get the NOC in a day’s time and got the payment of Rs. 1690 (Cheque bounce charges of my old vehicle) from me on Friday evening. He committed me that he will give NOC on Saturday evening. So I also committed the same to my friend.
But from that day onward Mr. Rajesh switched off his mobile and not responded anything till Wednesday (2nd July 2008). But I was answerable to my friend about the NOC which I dint get. He started shouting on front of my house because he is paying interest for the money he has given to me. On Wednesday morning when I tried his number he picked up the call and said he was out of station, which I felt it was a wag answer. Till Wednesday I was having a problem which I could able to sleep properly and not having a peace of mind because I was pressurised by my friend.
Mr. Rajesh told me on Wednesday that he will get it before end of the day. Evening I called he said he paid the money which I have given to him on 29th June 2008 and he have sent his friend to get the NOC from the bank to Ambattur. So I told my friend that I will give NOC by evening. From that time onwards, Mr. Rajesh stopped picking my call. I tried from 5.00pm to 7.00 pm continuously to his mobile, but he dint pick the call. I am totally vexed calling him. I was helpless I couldn’t able to answer my friend; he started asking me to pay the interest for the money I have received form him, so no other go I paid the interest from my hand for doing nothing. I had exam next day which I couldn’t able to concentrate and study. I got mind block because of this.
Next day ie on Thursday (3rd July 2008) morning 9.30 am I went to ICICI Bank Anna Salai branch to check whether he paid the money or not. But he dint pay the money which I have given to him. So I paid the money by myself and cleared the money and applied for NOC.
Same day I went to Santhome branch of ICICI to raise a complaint against him. I met Mr. Umapathy (Sales Manager) and told him the matter at 4.15pm. He called Mr. Rajesh from his mobile and asked him to come to Santhome immediately. He dint inform Mr. Rajesh that I am there near him. I waited till 5.35pm. Then Mr. Umapathy came to the waiting room and said Mr. Rajesh bike is puncture he will be coming in 10 min and took me to a tea shop to speak casually.
After coming down only I came to know him playing game with me. He said Mr. Rajesh found something wrong is going to happen for him and he said definitely he will not come to office. I have a doubt that a Sales Manager is calling from the head office and a executive can’t come and meet him is it? Chanceless, I can’t believe this.
Mr. Umapathy took money from the ICICI Bank ATM at 5.50pm and given it to me. He knows very well that I am pissed off. I told him that I don’t want the money, but I have to see Mr. Rajesh face to face. But Mr. Umapathy gave the money to me and sent me home escaping Mr. Rajesh from meeting me. Mr. Umapathy said the thing which Mr. Rajesh did is against law of ICICI Bank; they are going to terminate him. But I don’t think he will do to that. He is trying to safe guard Mr. Rajesh. Mr. Umapathy said he will fix conference call at 8.00 pm. But that also not happened. He is playing excellent drama.
One full week I was fully stressed because of Mr. Rajesh and he is enjoying his life with the help of his higher official. Net I am in loss. I have paid interest of Rs. 3000 to the financer and not met Mr. Rajesh and not spoken to him. I dint went to Sathome to get the money of Rs. 1690. I went there to raise complaint about their employee. But the higher official safe guarded him. So I am going to raise a case against to the people involved in this. I may go to consumer court. If I dint get justice from the ICICI Bank. Mr. Rajesh has not felt for me complaining in head office. I have the proof for that. Is ICICI is running the business with this kind of fraud people? That too this happened in the head office, really disgusting. Whomever reads this complaint please help me out. I have good opinion on ICICI Bank. I hope at least this time I will not be cheated.
Mobile Numbers as follows:
Dannie: [protected]
Mr. Rajesh: [protected]
Mr. Umapathy: [protected]