ICICI Bank Complaints & Reviews

They subscribed me ICICI lombard card without my concern and after so much consulting on phone with ICICI person , They give suggestion to "pay at least initial charge 5400", rest they will manage. I assume it to be the greed of ICICI salesperson for some point/reward by selling those lombard service , this kind of cheap working, I just couldn't expect from ICICI.

I have a saving account in ICICI Bank in Ratnagiri branch. But 15 days before I was checked my account on net. When I opened my a/c I was surprised to see that they are detecting 28 Rs/ month without any my information. Then I gone to ICICI bank & inform to manager about my problem. She told me you give one application your detect money will be reverse in your a/c. Today I have checked my a/c but again they have detected 28.09 Rs in the month of JAN-13. I have attached my application letter & my a/c mini statement.Pl do needful as soon as possible.


Regards
Jayant Narayan
Ratnagiri
[protected]

Suresh Singh

Email ID: suresh.[protected]@gmail.com
Type of Problem: loan
Phone No.: +91 [protected]
Loss/disputed Amt: Rs. 2000000.0

Complaint in detail
hi Team, i have applied for personal loan in ICICI bank and gets approved . after one of executive tiwari came and collect cheques and sign the final agreement name Tiwari mob no([protected]) but still amount not credited in my account....

Hello there
Two months back I got the icici debit card with my salary account from my employer.
It is icici debit card (master card).

Now it was given me at same time of opening account.So there is no name on the card.
When I used this card for online transaction first time process asked me to enter Card Number, Name on the card expiry date.
I filled it properly with my name.
On next screen it asked me for valid from date, date of birth and atm pin.
I again filled it properly. But this time it rendered a message of invalid data.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:


"For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

To Unblock your card/login, please contact ICICI Bank Customer Care.

To complete this purchase using another form of payment, click 'Continue' "

I called to customer care for this but a pre recorded tape is running there asking for debit card number.
I enter my debit card number (16 digits) it is telling me that it is invalid number .

I am not getting how to unblock my card for online trasnaction?
Please help me out

my no. is [protected]

My salary account was opened with ICICI Bank, Mysore Branch in July 2008. I had applied for ECS for a personal loan I took from Standard Chartered Bank in April 2011. But the ECS was never working since I provided incorrect MICR code in the ECS form. All these months until now, I was paying EMIs to SC Bank in form of cash with a nominal late fee. This month, on 28th Jan 2013, my account statement showed Rs.393.26 deducted as ECS return charges by ICICI bank. However, I was not informed by ICICI that the ECS has been approved and the money will be deducted starting this month. Because of this, Standard Chartered also fined me Rs.700 for the ECS bounce and late fee charges. I would like to get back a total amount of Rs.1093.26 from ICICI Bank. Appreciate your help.

Dear Sir,

I got a call from Tel no.[protected] person name Mr.Arun speaking as from ICICI bank and based on my credit card usage provided some compliment offer and for which asked with my card details as a verification and then sent a SMS with ICICI notification as one OTP that he asked for confirmation again, then after some time i got call from same number again and told as Rs.3999 is going to be debited and for which i told no need of any compliment and do not debit anything from my card. In turn i gone back with ICICI customer care and they said to be which is not a call from bank and some body cheated me, in the mean time my card been debited with the above amount and while filing with bank for dispute transaction said to be unable to do as which is authanticated transaction.
Then after i got call from same number y'day and asking for reversal of my amount that particular person who spoken me (Mr.Arun) used very bad ugly words saying as nothing to do.
really loosing money as well to hear such a bad words hurted me too much and need to identify this number and trace these concern to stop further cheating.

Hello ICICI bank,

20/12/2012 POSDEC CHG/11-11-12/4209/25ST3 DR INR 28.09
20/12/2012 POSDEC CHG/11-11-12/4209/25ST3 DR INR 28.09

I have a savings account in ICICI bank and I was deducted unknown charges two times in december. Can I know why I was charged these amounts and explanation for the above two transactions.

Hi,

I have booked a Gift card on Online for Rs.23000 on November 20th. They dispatched the card on 28th but it returned back for no reason. From then I have been calling them, mailing them, lodged complaint in online to all the 4 levels including Nodal officer and Customer service manager. Till now they have been giving me excuses but not returning my money or either sending me gift card.

Given below is a last 2 mails from them. How many days I have to wait to get my money. Its been 2 months and they are cheating with our money by looting from us. Cheaters. I needed my money badly and I dont know how else to proceed.

Dear Mr. Gundlapallil,

We apologies for the inconveniences caused to you.

We apologise for being unable to process your request by the committed date due to unavoidable circumstances. We assure you that we will try my best to resolve this issue and reply January 26, 2013.

We apologise once again and thank you for your patience in this regard.

Assuring best of our services.

Sincerely,

Shriram S. Mukral
Customer Service Manager
ICICI Bank Limited.

and

Dear Mr. Gundlapalli,

This is with reference to your e-mail dated January 23, 2013, to Mr. Saurabh Singh with regards to your query pertaining to gift card not received.

We wish to inform you that we are looking into your concerns on priority and we will update you on the status on or before February 01, 2013.

We attempted to contact you at [protected] however we were not able to reach you.

Sincerely,

Bhushan S.Indulkar
Customer Service Manager
ICICI Bank Limited

On 28/01/2013 I had called up ICICI Bank from my mobile [protected] at 9.18pm from Pune. This was regarding a query regarding my NRE ac. After dialling their Indian customer care no and after entering the ac details as per the instructions from the recorded voice; I was told to wait to get connected to the customer care agent. Later I was told to wait 30 seconds to get connected.After waiting for nearly 10 minutes and listening to their services and other offers I had to disconnect the mobile phone as I did not want to waste further time. For all this waiting and listening to their sales talk, I had to pay for the call as they do not have a toll free number locally. I want to ask, what is the point of being considered a privilege banking customer when u have to go through all this crap. In a way you as the customer are paying for their advertisement and sales talk by being put on hold for several minutes, without even getting any answer to your queries. And they call this customer care, where u as the client end up paying for the calls made to customer care. They should not make the customer wait for more than a minute if they are not capable of attending to the customer. I wonder what is their deal with the mobile operaters, making customers wait unneccessarily, ultimately the customer ends up paying for the call of 5 to 10 minutes of wating.

This is happening now 2nd time....simply icici bank suck..it can only provide good service in metro cities.

my mom was told that if she opens RD of min 2500 each month ,then she doesn't need to maintain min balance amount.

Then i complained here,they told they will resolve it,but again its been cut from account.

They called and gave insurance that it will be(charges) reverted and it wont be charged again.but it happened 2nd time now....I really want to abuse u gays to fullest,but u wont understand that language too....as u simply wont care about customers.

I am also thinking of shifting my salary account to citi bank.

I have been charged an annual fee of ICICI Bank Credit Card for 2nd year which was undisclosed to me as it was committed that its a free of cost charge we are providing to you as a valued customer.

Also, I have contacted CCE on[protected] regarding the reversal of annual charges, He left me with a fraud commitment that if you shop out for Rs. 5,000/- this month the levied charges will be reversed in the next generating bill. Which was not provided as per their commitment besides my shopping for more than Rs. 5,000/- during the last month.

So, I again contacted today the customer care desk and explained the issue to the concerned CCE (That no annual fee reversal has been provided to me) but left with no response instead of multiple excuses. Having no positive approach to the concern, the CCE then transferred the call to higher authority, who has amazed me with the most shocking words "THAT WE DID NOT LODGE/ FILE YOUR COMPLAINT, AS WE LODGE COMPLAINTS FOR OUR VALUED CUSTOMERS ONLY". Worth noting that I am using ICICI Bank Credit card for the last 5-6 years even though I am not being a valued customer.

How shameful is this for the most reputed ICICI Bank and their authorities that they greet and treat their customers like this besides levying the undisclosed and hidden charges in many ways.

My Contact No. is [protected]

Dear ICICI Bank Team,

POSDEC CHG/30-12-12/6713/25ST3
POSDEC CHG/30-12-12/6713/25ST3

Twice the amount of Rs 29.09 was deducted from my account for above mention transctions. This has happend with me thrice, without prior information there are deductions in the account. Kindly transfer the amount back into the account.

Regards
Yashika

Hello Sir,

I am ICICI bank credit card customer and using it since 2009. My card is about to expire Jan 2013 and requested bank to close my account in Nov 2012 as i am out of India and will not be using card in near future. Suddenly after few days, what i see 3 unauthorized transactions were made on my card in US. however i called bank within 24 hr of transaction, bank is not accepting that and just filled dispute the charges. I called merchants where transaction were made and ready to revert the payment, when i communicated same info to ICICI customer service and requested them to contact me to give status of dispute filed but i see no response from bank.

I work for big india corporation and make sure to let my HR know about ICICI bank fraud and request them to stop ICICI bank representatives in our office and request employee to close all ties up with ICICI bank.

ICICI bank is not responsive and repent my decision to choose this bank to get credit card. I make sure, will not make any relationship with fraud credit card distributors.

Regards,
Ajay

i tried to draw Rs.5000/ from the icici bank atm at domlur toay at 6.40am with my debit card[protected] issued by federal bank,st.marks road,bangalore.i did not get any money with screen message"temporarily unable to process this transaction"but the amount of Rs.5000/ is debited to my account with federal bank,st.marks road.
v.v.varkey
114,2nd cross,domlur layout,bangalore 560071
[protected]@hotmail.com
phone[protected]
mobile;[protected]

Dear Sir,
I have recharged my Uninor mobile number ([protected]) dated 19 Jan. 2013 but has been failure due to "Invalid recharge amount entered for uninor. Retry with different amount." but amount has been deducted of Rs. 49 from my ICICI bank account but yet to be not credited in my account.
Kindly do the needful for the same.
Here attached screen shot of payment.
Ram
[protected]

I have my salary account with ICICI bank and was looking out for some investment options for tax saving.

So I called up ICICI bank customer care number to know about their Fixed deposit scheme for tax saving (they call it ATC FD). I wanted to have a FD for Rs.50000 and for 5 years. The executive explained me the entire scheme and his last question to me was whether I want to have the interest transfered to my savings account monthly, quarterly, yearly or on maturity (cumulative). I asked him how much would be the difference in interest if I go for quarterly over the cumulative one and to this, he replied that it won't be a major difference - just Rs. 3 per month. So I finalised to go with the quarterly option and get the interest to my savings account quarterly.

But somehow I was not satisfied with the explanation this excutive gave to me for quarterly interest so I called up ICICI customer care again the next day early morning and again asked them to explain me the difference in interest with actual figures for the two options - quarterly and cumulative. And to my surprise the executive this time told me that if I go for quarterly interest with Rs. 50000 investment for 5years then I will get Rs. 21000 (approx) in total, whereas if I want to take the interest on maturity then total interest that I will get will be Rs 26000 (approx) which gives a difference of Rs. 5000 in interest. So I asked the executive to immeditaley update my previous request "sr[protected]" to make it as cumulative interest instead of quarterly.

The executive informed me that she can update the request but she is not sure if this will be of any use so she insisted on closing the first request and opening a new request for "ATC FD with cumulative interest" option. I gave a positve respone to her to go with second option of opening new request and soon I was given new request no. sr[protected]she also confirmed closing of first request) .

All done now, she told me that this new request will be processed in 2 working days. By the end of day I checked my savings account and Rs 50000 were trasfered to my new ATC FD account. I was happy that all went well and I have my new ATC FD created without much hassel.

Next day morning I got a call from ICICI bank and he said "I am sorry to inform you but your new ATC FD account is created with quarterly interest because of some technical issues your old request was not closed and now you cannot close this FD account for 5 years!"

When is that ICICI bank do not run into technical issues? If there was a technical issue then why is it that I suffer for this? Will ICICI pay me the difference 5000? This is completely unacceptable to put the blame on technical failures and tell your customer that there is nothing much that could be done now...so bear with it!

Dear Sir/ Madam,
I opened an account in ICICI bank in my wife's name.
It was a privilege account and I used it for some time, then it came into dormancy mode.
Few days back I deposited some amount in this account and more than INR 6500 were auto deducted from it.
I've got no intimation about any charge for any cause from bank.
Also while contacting ICICI bank, they say it's monthly deduction and if you have any problem then get your account closed.
The account no is[protected].
I'm not satisfied at all with the services and answers of bank.
While opening an account, they call so furiously, but while deduction the don't intimate at all.

1) Harassment for getting information for account related issues (inward remittance) by way o[censored]sing RBI verbally and refusal to put the same on via email.
2) Outright denial of information with regards to preferential rates for my remittances, when asked to put the same on mail, i was told query has been forwarded
to concerned department, no word on the same yet.
3) Witholding remittance until the information was given...

Dear Sir/madam,

I have an account in ICICI bank. I use Internet Banking, I want to update my new mobile number though online but I cannot find the link for Change of Mobile number in 'View/Change Contact details' section. I can only see 'Update Email Id' section. Please provide a link so that I can change my mobile number online.

Thanks & Regards,
Keerthi....

Dear Sir,
I am M.karthickprasath.I am using your icici debit card. Few days ago, when i was trying to take out money from atm, it has been blocked as atm was not accepting pin number. I had also contacted customer care but could not register complaint.
So please register my complaint and tell me that how to get it activated and by when it will be done.