ICICI Bank Complaints & Reviews

Credit Card — hide charges

Dear sir/mam

I manoj k. hold your ICICI CREDIT CARD (visa card) no. 4477 xxxx xxxx 5009. I don’t have any dispute regarding the transaction on my account. But I do complaint regarding your services offered.

They do miss selling to achieve their targets. I made a swap for my mobile, which they offered me for zero % charge & also easy conversion into EMI. But when I received my statement it was totally different seen (full of charges). When I made a complaint through customer care, they were helpless. Next month recovery boy visited to me & asked me to pay initially 5000/- then only your charges will be reverted back. After payment that boy didn’t return back & charges were still there.

Than I made decision to make one time payment rather then paying it into EMI. But the bank executive said fore closer is not allowed, & if it is there they will charge all interest rate in advance of the rest payment.

In the same month I had to swap again but I didn’t wish to have EMI, but in my statement again the amount was converted into EMI. I don’t know without making confirmation call how it was converted into EMI.

I made complaint regarding this but of no use. They didn’t revert me back, not even for money. Now from last 6 month I haven’t received any call for my credit card. Last week when I myself visited to the branch for the same, but one of your officer held me forced me to pay whole amount at once. When you all are least interested in customer’s complaint then why in collecting in money, and to with those customer who themselves visiting the branch for the same.

You didn’t made call for payment, you didn’t look after sending statement to customer, you didn’t look after complaint of customer. You give action against the customer who themselves visit the branch for making payment.

Now how can you demand for the money?

Now you don’t have my cell no. even I have shifted my house. Than also I want to make the payment, because I have used your money. But treatment given to me was wrong. I would like make one time payment (without any charges) & surrender my credit card.

I would like you to contact me through my e-mail ID ([protected]@yahoo.co.in) only, even if I am giving my cell no [protected].

Regards,
Manoj k

Dear Mr. Bohare,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4194827' in the subject line.

Regards,
ICICI Bank Customer Service Team

I have mailed you the contact details, but no reply ..

Still no reply... should i have to raise the case against the matter ?? i have all the documents related to it, and i m ready to put on court for it .

Dear Mr. Bohare,

We have received your e-mail. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team

Still no reply... should i have to raise the case against the matter ??

Also your Customer Care is worst and no answer till now .

Still waiting... may be 420 is good for your ICICI

Dear Mr. Singh,

We are sorry to hear about it. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

corporate credit card — delay in getting card

I applied for axix bank corporate credit card but did not recieved yet. my mobile no is [protected]
plz. tell me by when i will get it
regards wasim

ICICI Bank Credit Card — Invalid charges levied again and again

I hold 3 credit cards with ICICI Bank and have been levied unreasonable interest charges, processing fees and servic tax for no fault of mine. I complained about these charges to their call centre executives and paid my credit card dues after deduccting these invalid charges. These charges were subsequently reversed in the following statement but fresh interest and sevice tax was levied as I did not pay the full amount due as per last statement. Is it to say that I should have paid these invalid charges in my previous statement and then they would reverse the same in the subsequent statement. What if I have no furhter transaction in the subsequent statement. Would they refund the amoutn of charges that are reversed in the subsequent statement. The whole approach of charging customers these excesses seems to be stupid and highly irrational and illegal to me. Someone must take strong action against the credit card division of ICICI Bank.

Dear Mr. Manish Bhatia,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Credit Card'. Request you to provide the relevant details of the cards, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Credit Card — Delay

Dear sir,

I have applied for a an Add on card to my son, now its more then a month why is it so delay. please confirm my mail or by sms both communication id plus mobile no is available with you.

When all other communication reaches to my address then why only credit card is not reaching

my card no is-[protected]

sagar

Dear Sir/Madam,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4189626' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Credit Card — Documents Not Recd

Dear Sir/Mam,

I have not recd the document, I placed a request for my Internet Banking Password on 11-06-09, today as on 22-06-09 in ten days I have not recd the document whereas I have to make a purchase online and I waiting for it. Either you give the product so we can use it or else dont provide the services if you cannot complete it. I have complaint also about the monthly statement not recd for past 4 months but no action has been taken on it. I had been communicated that the request had been forwarded to the concerns department. I just want to know who is the concern department so I can directly approach to them.

For reference you can check my details of payments made on time always but this time I was not able to because of the statement not recd.

Look into the matter and reply back soon with the positve reply,

Thanks and Regards,

Jeetender Reehal
[protected]

Dear Mr. Pursani,

We regret the inconvenience caused to you. We have made a note of your e-mail ID. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Shenoy,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Kumar,

We are sorry to hear about your experience. We have made a note of your MID number. Our official will get back to you to assist you.

Regards,
ICICI Bank Customer Service Team.

My tid. 34299315. 26.april 23 ko card se 210000 ka swipe keya jo payment abhi tak acount me credit nahi hua hai.camplain karne par a log sahi jawab nahi de raha hai..is payment ka hamne 18% GST return file bhi kea hai.. phir bhi a log mere payment ko refund nahi kar rahe hai ab mujhe cansumer cort me Camplain karna hoga..

Dear Nimish,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4179648' in the subject line.

Regards,
ICICI Bank Customer Service Team

I am a ICICI Bank saving bank costumer, Nariman Point Branch, Mumabi. On 05.04.2009 at Mount Abu (Rajasthan) I tried to draw cash from SBI Bank ATM Rs.5, 000/- time 21.41 ATM ID - SICN00242401 Card No.xxxxxxxxx7670
TXN NO.4364 - Response Code 072 - savings = following message read on ATM Slip
"SORRY UNABLE TO PROCESS = INCONVENIENCE IS REGRETTED. KINDLY CONTACT YOUR BRANCH OR HELPLINE...

Immediately I called to SBI HELP LINE at 22.34 Mr.Ravikant who has advice me to contact ICICI Bank call center. I called ICICI Bank at 23.32 Mr.Shekhar but he was not able to take my complain or not able to give me the complain No hence he advice me to call next day morning.

Next day morning Mr.Pawan has taken up my complain & No.given as SR[protected] REGISTERED ON 06.04.09 & recd SMS that it will be processed in 8 working days from request date.

On 17.04.09 after 8 working days at 17.36 I have recd SMS on my mobile as "WE HAVE INITIATED A CHARGE BACK PROCESS ON PAYING BANK FOR RS.5000/- ON 17.04.09. WE REQUEST YOU TO PLEASE WAIT FOR 12 DAYS.
I AM ON CONSTANT TOUCH ON PHONE WITH MY BANK TO CREDIT BACK MY MONEY, WHEN I CALLED NO 12TH DAY THEY SAY THAT IT SHOULD BE 12 WORKING DAYS. OK, THAN I CALLED TODAY = COMPLAIN NO.[protected] MR.VISHAL - HE SAYS YOU WILL GET SOME REPLY WITHIN 24 HOURS & I AM PUTTING THE MATTER TO HIGHER AUTHORITY.

To day it is almost one month past but ICICI Bank still not taking the matter seriously with other banks or RBI to solved the matter & credit my money back to my saving account.

I REQUEST YOUR GOOD SELF TO HELP ME IN THIS SERIOUS MATTER AS I AM A HEART PATIENT & SR.CITIZEN I COULD NOT RUN FOR ANY HELP FROM ANY WHERE.

KINDLY HELP ME.

THANKS WITH REGARDS.

YOGESH DAVID PARMAR

ICICI Bank — ATM DEBIT

FURTHER TO MY COMPLAIN I WOULD LIKE TO ATTACHED PHOTO COPY OF SBI - MOUNT ABU ATM CUSTOMER ADVICE COPY AS FOLLOWS :


MY MOBILE NO.[protected]

Dear Ms. Balasubramani,

We would like to inform you that if you are consecutively entering, 3 times wrong ATM/Debit card PIN for login into ATM machine, for the security reason the debit card will be blocked for the day. It will be activted post midnight. We request you to inform the account holder write to us for any further assistance.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Interest Credit

I have recently closed a savings account in ICICI Bank. It was closed on 16th March. And when I asked them for the interest of the amount for the 16 days of March, following is the reply I got -

Dear Ms. Karnani,
Please note that the interest towards savings bank account will be calculated from 10th to last day of the month on the least balance maintained in that period. The interest will be calculated on quarterly basis and credited half yearly. Since the account is closed, the interest will not be calculated and hence we will be unable to confirm you the same.
Sincerely,
Muralidhar Tankala
Customer Service Officer
ICICI Bank Limited

Dear Chetna,

We are the customer service team at ICICI Bank.

Please email us with your contact details and account number at [protected]@icicibank.com (Subject line: UID 310347) so that we can check and revert.

Thanks,
ICICI Customer Service Team.

Dear Mr. Malhotra,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4179925' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — Credit Card related

Hi,

I had ICICI credit card and I had closed this credit card through customer care without no o/s in 2006.Now Bank has deducted 19, 000 INR on 2nd May 2009 without any intimation from my salary account.I have sent several mails to bank. they are not responding positivly.
Kindly help me in this regard.

Thanks and Regards,
Ashish Agarwal.
+91 [protected]

ICICI Bank — UNJUSTIFIED BANK CHARGES

I have an NRE account with ICICI bank. I stay abroad . I had requested for a cheque book to be delivered at my abroad address . Bank charged me Rs. 441/- for courier charges. It seems bank will now charge for all deiverables abroad . It seems now NRE customers need to reside in India. Banks have found good way to reduce their costs. The amount of charge is not an issue . But why for delivery of cheque book customer has to shell out .
Best regards,
Tapas Majumdar

Credit Card — annual fees

Dear Sir / Madam,

My self Vipin Verma & my crdit card No :-[protected]

u charge annual fess amount 3000/- last 2 months. card lifetime ferr annual fess card pls check

ICICI Bank — unjustified service charges

I have an account [protected] with ICICIBANK . I was maintaining substantial balance of over Rs 15000 for over 20 years now. The bank has found an excuse to cheat me by calling me a previledged customer and charged Rs 552 every quarter as service charge without my consent or approval. Request refund of money swindled and immediate closure of account.

Dear Mr. Tarwani,

We are sorry to hear about your experience. We have made a note of your card number. Our official will get back to you to assist you.

Regards,
ICICI Bank Customer Service Team.

Credit Card of ICICI — Not Received on Time

I have my credit card which has been sent by the ICICI bank on Time and i have told to the banker that if i am in office so please give the card to my mom and i would leave my all the original document with my mom but i have'nt received my Courier yet so please resolve my problem as soon as possible and my doct. no. is [protected]

Dear Mr. Kaneriya,

We are sorry to hear about your experience. We have made a note of your contact details . Our official will get back to you soon to assist you on the same.

Regards,
ICICI Bank Customer Service Team.

Dear Mr. Shobhit,

We have made a note of your contact details. Our official will look into the issue and get back to you.

Regards,
ICICI Bank Customer Service Team.

Dear Mr. Sharma,

We are sorry to hear about that. We have made a note of your contact details . Our official will get back to you to assist you on the same.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Online Recharge

I made a top-up of Rs. 55 for my mobile (Idea Subscriber) one week ago through ICICI bank online services, still the amount is not topped up.

Request you to refund my amt Rs 100 ASAP

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Mr. Gonte,

We have made a note of your contact number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear Mr. Gonte,

As per our discussion over call on [protected], we request you to wait for 5-7 working days.

Thanks and Regards,
Customer care,
Tata Docomo.

Dear Venu,

We have made a note of your Email id. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear Mr.Shah,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4172888' in the subject line.

Regards,
ICICI Bank Customer Service Team

ICICI Credit cards — MISREPORTING IN CIBIL

Latest CIBIL Report
Account type: CREDIT CARD
Amount Overdue: 17, 751
Reported by: SBI CARDS
Account Information:[protected]
Date Reported:[protected]

ICICI bank customer service informed me that I am having an unpaid dues to them for an amount of Rs 3822 from me.The above amount is also not matching with CIBIL report.
In an e-mail on 01.07.08, ICICI had informed me that they were unable to provide any cibil data base detail to me.

The statement sent through e-mail from ICICI bank on 23.07.08 was different from what they sent on 06.08.08.

Please note that the charges levied on my card account is not due to non receipt of payment for the purchases done on the card account but due to annual fees on two cards levied to the card account.This itself is wrong as both the cards were issued free of annual charges from ICICI.Hence there is no question of settlement of dues on my card account as asked by ICICI.

Secondly they have never bothered to communicate in this regard.It has come up only when I tried to check up with them a month ago.How can the bank fail to send regular updated statements/letters /communication regarding this pending amount properly & now is suddenly asking for some incorrect dues which are few years old?

The bank has just gone merrily adding annual charges, service tax & interest as per their wish and stopped when the felt it is enough.

Though I have asked for few clarifications from their end regarding the statement they had sent to me, they are unwilling to reply & are bent upon getting the above due/ requesting me for a settlement.

icici bank & hdfc bank — for payment of credit card

Respected sir,
I m Dr. Harshraj vaghela from ahmedabad sir i already paid the due of both icici & hdfc bank creditcard.
(1)icicibank credit card no is [protected]
(2)hdfcbank creditcard no is [protected]
sir both bank i have also settlement letter and payment receipt but i was apply for new credit card few days ago but ny file was rejected and also to difficulties to getting the loan sir what i will do pls reply me.

Dear Sir,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear Srividya,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear customer service Team,

Nobody contacted me till now and I get the same response when I call customercare that somebody will get back to me within 24 hrs but I have never received call back till now. I am not sure why checking application status takes morethan 15 days. I need the credit card for my international travel. If you can't serve the request, please inform immediately.

Thanks in advance.

Regards,
Srividya

ICICI — Amount not deposited?????

Branch Code : 0943
Branch Name: BETUL ( Madhya Pradesh)
I have purchased " Children Laptop " from" Ebay"{ i.e Online} from the seller-"Shyam Store-Gizmo E Bazaar Pvt.Ltd, New Delhi" .
The shopkeeper told me to submit the payment (Rs 370) into their ICICI bank account[protected].
I have deposited the amount on 09/04/2008 at Betul Branch but the seller is saying that they did not get the amount into their account .
I have gone to the Branch approximately 4 times even the bank employee talk to the seller( Mr.Satish Manchanda, Mobile No.[protected]) but nothing going to happen .
I think both the bank and the seller making me fool.
When I talk to seller, He says" The amount is not submitted into their account"( I have spent a lot in making STD CALLS)
On the other hand-
When I talk to bank employee, he shows me the Computer Screen "where the amount submitted" ( amount deposited on 09/04/08 at 12.10 pm)
I have the receipt of deposit and all the mail conversion took place between me and the seller.
Please help me---?
My contact no.- [protected]
I am a bonafide resident of Madhya Pradesh, Dist-Betul, At-Chicholi

please call [protected],

the amount has not been deposited please send email to us at [protected]@gmail.com for any sort of deposit made if the deposit is done and product is not delivered we will be more then happy to refund your money!

you can call the above no for the same immediately

Dear Banerjee,

We have made a note of your contact number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.