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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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S
shubhdixit
from Mumbai, Maharashtra
Oct 10, 2012
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Address: Lucknow, Uttar Pradesh

Hi,

I am having a savings bank account ICICI Gomti Nagar- Lucknow and my account no. is[protected].

I was just checking my bank statement and got the shock of my life to see that my account has been debited by MAB charges and that too thrice, once twice between a span of 10 days.


05/09/2012 MABChgs-Apr12+STax 30.9 280.90 Rs
12/09/2012 MABChgs-May12+STax 30.9 280.90 Rs
03/10/2012 MABChgs-Aug12+STax 30.9 280.90 Rs

I understand MAB is monthly average balance.

My issue -

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.
Aug 13, 2020
Complaint marked as Resolved 

ICICI Bank — Deduction of amount without prior information

Dear sir,
my savings a/c[protected] is with icici bank, exhibition road, patna, bihar.In the month of oct 2008 the bank deducted around Rs900 from my a/c without informing me.They said you have not maintained the quaterly min. balance of Rs10000 but when i open my a/c it was Rs5000.Also if they increased the min.balance they must inform me.I am little late because i was not aware how to complain about these type of case.So please sir most humbly i say, pay some attention on this case.
Hi,

We are sorry for the inconvenience caused. We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    sumit.dhama
    from Noida, Uttar Pradesh
    Oct 9, 2012
    Resolved
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    Address: Gautam Buddha Nagar, Uttar Pradesh

    Hello sir/mam,


    This is in regard of debit card problem . today, it was a very annoying experience of mine today with ICICI bank(branch

    sector -18 ). as i got a card without name printed on it first time and it was creating problem in transactions,i

    made a request for new card on my registered address.i received my new Debit visa card but name was printed on it

    "SBMIT" instead of "SUMIT".
    within few days i lost my working card somewhere,so tried to made request for blocking it through net banking .but

    there is no option out there.i made a complaint on consumer complaints so ICICI bank person respond me another

    day( THANKS) i mentioned whole correct details of mine as registered with bank. i requested online for cheque book

    as well as for card .on the same address i got my cheque book but for DEBIT CARD it was unreachable address.
    it might be possible ,there were no one at my home that time because it is not possible to provide 24*7 availability at home for me as well as my family members. i guess ,that time delivery person or bank official person should call me .

    next time ,i informed my family to be aware for it because it is very important for me ,i wasn't able to do banking without card.again this was my bad luck,card revert back unsuccessfully.what is this ,reachable for cheque book but not for card.
    so ,finally i agree to accept it to have from nearest ICICI bank (sector-18 noida),i visited bank on Saturday( 06/10/12) for receiving of debit card . card wasn't reach there still ,i got back.then i visit again on TUESDAY (09/10/12) ,by luck this time i got my card .

    again they made same silly mistake,name is printed wrong on it,everywhere in account my name is SUMIT but on card it is SBMIT .as i tried to know the whole procedure ,instead of giving full details person who provide debit ,was in hurry to have TEA BREAK.then i visit many counters one by one ,finally i got one solution ,use this card and please made another request for new DEBIT CARD ( might be this time i could have good luck to have a rights card) .is that a game for them? or how long i have to wait for correct debit card? consumer complaint please do some needful.


    Regards,

    Sumit

    [protected]

    ICICI a/c no:[protected]

    branch sector 50 noida.
    Aug 13, 2020
    Complaint marked as Resolved 
    This is in regard of debit card problem . today, it was a very annoying experience of mine today with ICICI bank(branch

    sector -18 ). as i got a card without name printed on it first time and it was creating problem in transactions, i

    made a request for new card on my registered address.i received my new Debit visa card but name was printed on it

    "SBMIT" instead of "SUMIT".


    Regards,

    Sumit

    [protected]

    ICICI a/c no:[protected]

    branch sector 50 noida.
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      M
      mahinellore
      from Pune, Maharashtra
      Oct 9, 2012
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      Address: Pune, Maharashtra

      Hi ,
      please donot go for ICICI bank for Bank Guarantee purpose.
      The process is very late.
      I applied Bank guarantee cancellation on 25 oct 2012.
      Its 9th Oct 2012, and still i didnt get proper commnuncation from bank.
      Hinjawadi ,Pune branch is the one where i found no proper responce even from bank manager.

      Mahesh Babu S
      I agree
      Hi Mahesh,

      We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3559630' in the subject line.

      Regards,
      ICICI Bank Customer Service Team
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        B
        BPP
        from Bengaluru, Karnataka
        Oct 9, 2012
        Resolved
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        Address: South 24 Parganas, West Bengal

        Sir,
        I have a Demat Account in ICICI Bank vide SBGEN A/c No.[protected] against which my mobile no. has been registered. I got sms alert whenever any transaction made. I got a message on 18th May 2012 at 16:31:13 that my A/c is credited with Rs. 1,13,000.00 after 1 hour i.e. 17:08:38 I got another message that my A/c is debited with 1,13,000.00 and available balance is 0.01. I have not operated the account near about 2 years but I have purchased many shares through ICICI Demat Account in the year[protected]. I don’t understand what is going on. I have asked their executives & Customer Care but nobody has given me any satisfactory answer. Please help me out of this fraud & get back the amount.

        Thanking you in anticipation

        Buddha Prasad Pal
        SBGEN Demat A/c No.[protected]
        Mob No.: +91 [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
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          A
          Abhishek Jaiswal
          from Kichha, Uttarakhand
          Oct 8, 2012
          Resolved
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          Address: Lucknow, Uttar Pradesh

          Sir/Mam ,

          I have by mistake blocked my Debit card.
          So if possible I want it unlocked.
          Let me know if more details are required.

          My email id - [protected]@gmail.com

          Mobile No - [protected]



          Thanks. I'll be very greatful for any quick Response .
          Aug 7, 2021
          Complaint marked as Resolved 
          Hi Abhishek,

          We have made a note of your contact details. Our official will get back to you soon to assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Bijender Harit
            from Gurgaon, Haryana
            Oct 6, 2012
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            Address: Gurgaon, Haryana

            sir,
            my complaint is tha why bank deucted MAB charge without informing user. Bank should inform us that you will have to keep your balance upto 10,000Rs otherwise 280.90 Rs will be deucted from account.
            so i request you plz transfered it in my account quickly otherwise i will talk to higher athourity of your bank.

            NAME- BIJENDER SHARMA
            ACCOUNT NO.[protected]
            MOB NO.- [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
            Hi Bijender,

            We have made a note of your contact details. Our official will get back to you soon to assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Bijender Harit
              from Gurgaon, Haryana
              Oct 6, 2012
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              Address: Gurgaon, Haryana

              Complaint:-
              sir,
              My name is Bijender Sharma, i live in Gurgaon,and my account no. is[protected] . Sir my complaint is this, when i was withdrawling cash from AXIS BANK ATM then due to some technical n server problem i couldnot get cash from ATM. Sir i repeat this activity 2 times for withdrawling 500Rs. But both time server problem so i cancelled the transaction. But after it i got 2sms n both was showing that i had withdrawl 520 n 520 two times.But i did not get the cash from ATM. So regard this i talked to ICICI bank employe. He told me that u should lodge the complaint to customer care.then i registered my complaint to customer care on mobile. He told me that you would get your money back within 2-3 days . But i did not get my money till now. So plz solve my problems n transferred my money in my account after verification.
              Thanku
              Name. :- Bijender sharma
              Mobile no.:- [protected]
              +1 photos
              Aug 13, 2020
              Complaint marked as Resolved 
              Hi Bijender,

              We have made a note of your contact details. Our official will get back to you soon to assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                DHEERAJ2301
                Oct 5, 2012
                Resolved
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                Address: Jaipur, Rajasthan

                Dear Sir,

                I would like to bring in your kind consideration about my grievances which occur due to your esteem organisation and the same has not been resolved yet.
                I have availed a home loan through the HDFC and to pay the EMIs I have taken the ECS facility of ICICI through my saving account[protected]. My two ECS were cleared on 19th July and 22nd August 2012. But the September ECS has been revert back and the reason behind given was that the ECS MANDATE WAS NOT GIVEN .
                It was surprising and shocking that when the two ECS were cleared , how it comes that in the next ECS the ECS MANDATE WAS NOT GIVEN. On enquiring through the ICICI branch (Vaishali Nagar, Jaipur) on Monday i.e. 24th September 2012, the concern staff (Ms. Priyanka Bhandari) was unable to tell any exact reason why this happened so. She made me waited there for almost 3 hours in the bank and then also no specific reasons were coined out.
                I was under the mental harassment from the time (22nd September 2012) I came to know that my ECS has been reverted back, and on Monday along with mental harassment , the staff made me physically harassed too by making me wait for three hours.
                If two ECS were cleared and in spite of having the fund in my account my next ECS is reverted than the fault is not from my side, and if there is any fault than I should be communicated.
                Although the Bank has updated the ECS, but till date I am unable to know that why ECS has been dishonoured and how they are going to compensate my harrassment
                Regards
                DHEERAJ KASHYAP
                A/c No.[protected]
                Jaipur (Rajasthan)
                Aug 13, 2020
                Complaint marked as Resolved 
                Hi Dheeraj,

                We have made a note of your account number. Our official will get back to you soon to assist you.

                Regards,
                ICICI Bank Customer Service Team
                Hi
                Christina I am following with this from too long but no solution. Month on month I am landing up in paying in cheque by personally visiting the bank. I need a feedback on this what I should do on this. Suggest me weather I had to go to higher authorities for the solution. I am forced to do this . I need a permanent solution for this I am attaching the ECS Form from ICICI for your reference.

                Giri

                From: Giri Joga (KAR)
                Sent: 10 September 2012 01:31 PM
                To: '[protected]@hdfc.com'
                Cc: '[protected]@hdfc.com'; 'christina.[protected]@icicibank.com'; 'info.[protected]@hdfc.com'
                Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

                Christina
                Kindly revert on this do u require any other records

                Giri

                From: [protected]@hdfc.com [mailto:[protected]@hdfc.com]
                Sent: Monday, September 10, 2012 01:29 PM
                To: Giri Joga (KAR)
                Cc: '[protected]@hdfc.com' <[protected]@hdfc.com>; 'christina.[protected]@icicibank.com' <christina.[protected]@icicibank.com>; 'info.[protected]@hdfc.com' <info.[protected]@hdfc.com>
                Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

                Dear Sir,

                Kindly check with the bank what the details they required, since we have provided all the details.



                Warm regards,
                Bhaskar B S
                You can access your account statement, certificate & much more
                Visit our website www.hdfc.com - Existing Customer or Click on toolbar Contact us- then click - Value added services - Online access to existing customers.
                From: "Giri Joga (KAR)" <Giri.[protected]@vodafone.com>

                To: "'[protected]@hdfc.com'" <[protected]@hdfc.com>

                Cc: "'[protected]@hdfc.com'" <[protected]@hdfc.com>, "'christina.[protected]@icicibank.com'" <christina.[protected]@icicibank.com>, "'info.[protected]@hdfc.com'" <info.[protected]@hdfc.com>

                Date: 09/10/2012 11:44 AM
                Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

                ________________________________________



                Hi
                Bhaskar/christina

                kindly help I not able to understand what to do. No solution from last 4 months. Pl let me know what should I do...
                ECS-Debit dt 05-SEP-12 twds HDFC Loan A/c[protected] for Rs 8334 returned unpaid. Contact HDFC office for full details
                Giri
                ------Original Message------
                From: Giri Joga
                To: '[protected]@hdfc.com'
                Cc: '[protected]@hdfc.com'
                Cc: 'christina.[protected]@icicibank.com'
                Cc: 'info.[protected]@hdfc.com'
                Subject: RE: Fw: Cheque Returned Message pl Check A/c No:[protected]
                Sent: Sep 5, 2012 8:30 PM

                Hi
                Bhaskar kindly take care this time when presenting the cheque I had spoken to Christina in icici as per her status there is no issue on ECS clearance . I am landing up paying up additional interest in between this issue. Kindly ensure this time same error should not repeat.

                Giri

                From: [protected]@hdfc.com [mailto:[protected]@hdfc.com] Sent: 07 August 2012 06:38 PM To: Giri Joga (KAR) Cc: '[protected]@hdfc.com'; 'christina.[protected]@icicibank.com'; 'info.[protected]@hdfc.com' Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

                Dear Sir, Request to check with the ICICI bank.If the utility code "5609115" is updated then they have to honor the ecs. Warm regards, Bhaskar B S You can access your account statement, certificate & much more Visit our website www.hdfc.com - Existing Customer or Click on toolbar Contact us- then click - Value added services - Online access to existing customers.
                From:
                "Giri Joga (KAR)" <Giri.[protected]@vodafone.com>
                To:
                "'[protected]@hdfc.com'" <[protected]@hdfc.com>, "'info.[protected]@hdfc.com'" <info.[protected]@hdfc.com>
                Cc:
                "'[protected]@hdfc.com'" <[protected]@hdfc.com>, "'christina.[protected]@icicibank.com'" <christina.[protected]@icicibank.com>
                Date:
                08/07/2012 03:13 PM
                Subject:
                Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

                Hi Baskar my cheque got bounced again for same reason pl let me know what should I do for this even though I had given require information ----- Original Message ----- From: Giri Joga (KAR) Sent: Monday, August 06, 2012 09:30 AM To: '[protected]@hdfc.com'
                This message (including any attachments) is intended only for
                the use of the individual or entity to which it is addressed and
                may contain information that is non-public, proprietary,
                privileged, confidential, and exempt from disclosure under
                applicable law or may constitute as attorney work product.
                If you are not the intended recipient, you are hereby notified
                that any use, dissemination, distribution, or copying of this
                communication is strictly prohibited. If you have received this
                communication in error, notify us immediately by telephone and
                (i) destroy this message if a facsimile or (ii) delete this message
                immediately if this is an electronic communication.

                Thank you.
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                  N
                  nisha30
                  from Pune, Maharashtra
                  Oct 4, 2012
                  Resolved
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                  Address: Ahmedabad, Gujarat

                  I have savings account with ICICI bank , jmc house, ahmedabad . I was supposed to receive a cash deposit of inr 2200 from a friend, however I received only inr 2,031.46.

                  The statement mentioned deduction towards “anw-chrgs :150.00 s-tax :1”. My account no is[protected], the transaction date is 10-Oct-2012 . I searched on internet and found that in many cases you get back to customer to resolve this.

                  Please answer my question and remit my money as I am not sure why you have deducted this amount? also please send me the link where the anw policy is mentioned.

                  Nishant Joshi
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Hi Nishant,

                  We have made a note of your contact details. We'll get in touch with you to assist on the same.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    aditirane1990
                    from Noida, Uttar Pradesh
                    Oct 4, 2012
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                    Address: Mumbai City, Maharashtra

                    i want to know why is there a deduction of 280 rs for mab?
                    when i opened my account ,it ws mentioned it ws a zero balance saving account.if there will be such deduction every time,i would like to close my account.i was not even informed about the deduction.
                    Hi,

                    Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540587' in the subject line.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      swamismarth9
                      from Mumbai, Maharashtra
                      Oct 4, 2012
                      Resolved
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                      Address: Mysore, Karnataka

                      Hi,

                      I am working in Infosys Mysore as Consultant through S.L.N Enterprise for past 8year with having Salary Account in ICICI Bank.When i approach Bank for providing me 60000/- personnel Loan,they answered they only issue loan who having 18000 take home salary & my take home salary is 14000.

                      Kindly justify then where we should approach as other bank provide loan only for the salary holders.

                      Kindly help the same.

                      Thanks & Regards...G.Shankar
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear Sir,

                      I have taken the 3 personal loan for Total Rs. 5,00,000 in different dates, & my EMI for 3 Loans is 15,000 per month where has my Salary is Rs. 14,500 I have made the payment till date 5 Apr 2010 without any cheque bounce, now im getting marriage hence im unable to pay the Rs. 15,000 per month, I have already requested the Customer Care to reduce my EMI & Increase my Tenure but i got only negative response stating that the payment options is has per the Agreement no change can be done.

                      Customer Care gave me the address of the Particular Branch in Bangalore, but no use it is only for the person who had already defaulted with the Bank for non payment hence they were also not able to help me,

                      I Trust any of the ICICI person can see this & understand my situation, Please help to resolve my financial situation.
                      Dear Rajesh,

                      We are the customer service team at ICICI Bank and are sorry to hear about your experience.

                      If you can email us with your contact details and loan account number at [protected]@icicibank.com (Subject line: UID 378971), we'll be glad to contact you and work to address your issue.

                      Regards,
                      ICICI Customer Service Team.
                      Dear Recipient

                      This is in reference to my ICICI Personal Loan A/c LPDEL[protected] where there was an EMI which was bounced due to insufficient balance and it was the first instance in my account. Reason of insufficient balance that I was in Jaundice and no one in my family was aware that I have an EMI due which would be hitting to my account and I was not in that state where I can deposit these fund to my account.

                      For this bounce I need to face so much problem while I was in roaming from tele callers where I received so much of chase calls (09-Nov-10 till 01-Dec-10) without any reason and where I proactively called to ICICI customer care call center where I have raised a request for the representing the EMI to my account for which I got a service request #[protected] which was provided at the time of calls received from tele callers and same was conveyed to them that EMI would be represented to my account.

                      As per service request #[protected] my EMI was debited to my account on 20-Nov-10 where I was constantly receiving these call from ICICI representatives by below numbers:

                      Tele call # Time Date
                      [protected] 8:46:25 21-Nov
                      [protected] 8:20:16 22-Nov
                      [protected] 15:39:32 24-Nov
                      [protected] 11:19:00 25-Nov
                      [protected] 12:02:32 25-Nov
                      [protected] 12:17:49 25-Nov
                      [protected] 13:15:23 25-Nov
                      [protected] 14:18:37 25-Nov
                      [protected] 10:54:14 28-Nov
                      [protected] 11:24:55 28-Nov
                      [protected] 8:36:53 29-Nov
                      [protected] 9:13:50 1-Dec

                      By these call I was feeling like a mentally harassed by these representatives from ICICI bank where representative were not accepting the fact that EMI was already paid.

                      It's really a threat and mental harassment when the EMI was bounced once with a genuine reason.

                      I would appreciate if any body can look into this and help me in this regard.

                      Thanks,

                      Amit
                      [protected]
                      [protected]
                      Dear Amit,

                      We are extremely sorry that you faced such a problem with ICICI Bank. We are trying our best to satisfy our customers by reaching out to them. We have made a note of your mobile number and shall get in touch with you soon to resolve the issue.

                      Regards,
                      ICICI Bank Customer Service Team.
                      FOR ALL YOUR PROB CONSULT FOLLOWING

                      Debt Doctor Management Services Private Ltd.
                      Level 5, Leo Complex,
                      44/45 Residency Cross Road,
                      Bangalore - 560 025, India
                      Board Tel No.: +[protected]
                      Fax: +[protected]
                      E-mail: [protected]@DebtDoctorIndia.com

                      Client Services Department:
                      Tel: +[protected]
                      E-mail: [protected]@DebtDoctorIndia.com
                      Hi,

                      Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540631' in the subject line.

                      Regards,
                      ICICI Bank Customer Service Team
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                        phani0321
                        from Hyderabad, Telangana
                        Oct 3, 2012
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                        Address: Hyderabad, Andhra Pradesh

                        I had applied for credit card in ICICI only after their representatives called to apply for. And after applying for it the response and progress of the work is very slow and there is no communication from their end about the status of the application. After a long wait of 3 months, I had called ICICI CC department to inquire about the status. Then the irresponsible rep says that my application has been rejected due to Bank Discrimination. What the hell is this bank discrimination? Don't you feel that its your responsibility to notify the customers when some application has been rejected? Please clarify me why my application has been rejected?
                        Hi,

                        Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540835' in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          somanath k
                          from Noida, Uttar Pradesh
                          Oct 3, 2012
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka

                          Hello sir/madam

                          i would like to register a complain regarding miss use of my ICIC debit card which is been used in entropay website for amount of 18810.91 time 08.21 PM date 01/10/2012 by sum unknown person (FRAUD)
                          As soon as i got the MSG i contacted bank and requested them to block my card and to stop money going from my account and also requested them to contact the website( ENTROPAY) people and to request to block the transaction as its fraudulent case.
                          I also contacted nearest police station which is in GIRINAR BANGALORE and spoke to inspector and registered complaint there also.
                          i have sent mail to Cyber crime also and requested them to register complain as well.

                          From my end i tried to Email ENTROPAY TEAM where my card details are used and requested them to block all transaction but they are not ready to do that till they receive a conformation from bank or police.

                          Later i have tried calling bank so many times requesting them to send mail to ENTROPAY TEAM every time i made a call call center guys are telling me they will arrange for call back its almost more than 36 hr not till now i have not got any phone call and i have sent so many mails also to bank but bank guys have not replied back to my mail Till now .
                          i still have my debit card with me and i dt know how my card details are used by sum unknown person .

                          Now i don't know what to do its is a fraudulent case and i don't understand why the bank people are not taking necessary action on this even after complaint is be given .

                          Every minute is important in these cases so that we can block all fraud transaction and also any product been delivered to Fraud GUY by contacting the other web site people and we can catch hold of person very easily.

                          I Kindly request you to please register complaint on this against ICIC BANK for being so careless on such a serious issue and please help me out in getting my money back as soon as possible .

                          IF required i can provide all the mail details which i have sent to bank , cyber crime team , entropay team ect.

                          With regards

                          Somanath .k
                          no 90 14main
                          girinagar
                          Bangalore -26
                          karnataka
                          MY Account no[protected]
                          ICICI DEBIT CARD

                          My email id - k.[protected]@gmail.com
                          phone no- [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          Debit card — Missuse of debit card.

                          Dear Manager,

                          Axis Bank



                          This is with reference to the loss of debit card attached to my Saving Salary account ([protected]) with your Hyderabad main branch and its misuse.
                          I lost my debit card on April 10th, 2008 and it was misused to buy a mobile and some other things to a sum of Rs.127xx/- at “The Mobile Store, Kormangla Road, Bangalore” and “Celebrations shop, Bangalore” by unknown person. On realizing loss of card, I lodged complaint and blocked it through your customer care. Also I registered a police complaint. On investigation, it was found that the Debit card was used to buy a mobile at the mobile store on the name of some “Aditya” and the signature used do not match with my signatures. Which surely reflects negligence of the mobile store operator for not verifying the name and signature before use.
                          I am writing this to you to claim my loss. Kindly revert back with the process for this reversal and any documents that I need to produce for the same.
                          Looking forward for your continued support.

                          ICICI Bank — Debit card mandatory

                          Hi

                          Like many other banks, ICICI Banks makes debit card mandatory, whereas I don't have any use for it and all I need is an ATM card. On top that, they charge on the debit card.

                          Debit card — Non responsive bank

                          Hi,

                          My name is K. Chidanand Kumar and hold a SB account in Bank of India. I misplaced my debit card on September 26, 2008 and till now I am not able to block my card nor hotlist it because their toll free no.[protected] is constantly taken off the hook (even at 2 in the morning!!!). I have lost complete trust and faith in Bank of India. Just imagine mine is a electron debit card and does not need authentication. Anyone can swipe my card and make a purchase. Please help.

                          ICICI credit card online abroad transection — Didn't get any refund after 3 years

                          Dispute since last 3 years. I did three international transactions through credit card in the year 2005-06. But due to communication failure it was bounced. Out of three I got only one full refund and still pending two transactions difference payment. The details of transaction as follows-
                          (1) Paid on 11/09/05 - Rs. 3, 852/-
                          Refund on 27/10/05 - Rs. 3, 620
                          Difference of Rs. 231/- is pending.
                          (2) Paid on 29/09/05 - Rs. 4, 554/-
                          Refund on 03/10/05 - Rs. 4, 247/-
                          Difference of Rs. 307/- is pending.
                          (3) Paid on 30/06/06 - Rs. 3, 761/-
                          Refund on 30/06/06 - Rs. 3, 501/-
                          Received difference of Rs. 259/- on 11/08/06. (SUCCEED)

                          Now what is the problem with above 1 & 2 transaction? I talked with concerned dept. more than 10 times. Every time they were saying it will deposit in your account in 2-3 days period. And last they said, it has passed long period, so cant do now. What is this? Now what is the solution?

                          Regards,
                          Kenneth Christian

                          Vodafone — dont buy phone credit using icici online

                          i don't even know who is the owner of this forum or what corrective measure they are willing to employ. However, its a good platform to share consumers' agony.

                          I bought credit worth INR 400 to my prepaid vodafone using online transaction facility of icici bank. The bank statement showed debit of INR 400 and nothing got credited to phone account.

                          i called up the customer care, n i was asked to wait for another 12 hours, followed by another 24 hours and "wait n watch" kept on rolling on for next 7 days n each time i had to narrate the same old story to their csr. Finally, they blocked my number from calling customer care.

                          I am planning to file case against them in consumer court with view to offer them some sigma levels in customer satisfaction. so should u guys do.
                          pls send my bank statement bearing Account No.[protected]

                          State Bank of India — issue of debit card to unknown person

                          the state bank of india had issued a debit card with pin belonging to my account number to some unknown person as a result of which my entire lifes savings were stolen..please help, I am an ordinary middle class man and i am in great trouble.

                          ICICI Bank — CARELESS PAPERWORK

                          I opened a Minor account in my son; s name NISHANT GAUR. I HAD SOME FD'S IN HIS NAME WHICH MATURED 6 MONTHS AGO.
                          Now When I want my money, They say that Your son is not minor and his date of Birth is 27 Aug, 1989.
                          (As Per their record!!!) .My son is still a minor and his date of birth is 27th August 1993. They refuse to pay my money and froze the account for the Mistake, they have done!!
                          I am suffering because of their mistake and shear careless paperwork.
                          This is ICICI BANK. The Passport copy is enclosed for your ready reference

                          Debit card — i missed debit card

                          Dear Banker,

                          I missed my debit cqard yesterday, so pls block and provide ,me the new debit card for the same A/c 2030.


                          BR// Marshal.J

                          Debit card — when will i get my debit card ?

                          Sir,I Hiranmoy Roy,an SB.A/C holder of your bank in kolkata at C.I.T Rd Deb Lane Branch.My Acc.No.is [protected].I am an account holder of this branch since 2005.At present I am having an invalid ATM/Debit Card which has been expired on Feb10'.I went to the branch several times but they are not giving me.Now I am facing too much of problems without having it.Please look after the matter and please let me know when will I get my debit card though it should have come to the customer instantly.thank you
                          House No-131B, Vasant Vihar, Karnal

                          MOHINDER SINGH S/O SH. SURAJ MAL
                          PAN No- ADMPS2198A
                          DATE OF BIRTH[protected]
                          DRAFT NUMBER -- 390398
                          STATE BANK OF INDIA
                          SERIVES BRANCH, MUMBAI
                          BRANCH CODE 079690

                          ICICI Bank — My Credit card delivered to unknown person

                          My ICICI Bank card ******3006 which got expired on april 2010 , is delivered to somone unknown to me. After calling to the customer care number I got a very irresponsible reply and also they are putting some unnecessary arguments. First of all before sendin sent back gill be the card I did not get any call to confirm my current address. And actually I am no more staying on the address updated in their records. The courier person calls me on 28 june 2010 and asks for the address , for which I told that I no more stays at the address , then he confirms that the card will be sent back to the bank. But on 29 June 2010 I recieve a message from ICICI bank saying the card is deliverd to some person whome I don't know. that to it is delivered on 28 june 2010. But I did not get notified on that day by any means. This is a behaviour which would cause a financial loss to me. Also due to this I got the mental tension which again needs action against ICICI bank.
                          Dear Sudhir,

                          We are sorry for the inconvenience caused to you. Please email us your contact details at [protected]@icicibank.com and we will make sure the problem is resolved soon. Kindly refer "513047" in the subject line.

                          Regards,
                          ICICI Bank Customer Service Team.
                          Hi Somanath,

                          We understand that our official had spoken to you and is addressing your concern.

                          Regards,
                          ICICI Bank Customer Service Team
                          HI,


                          As per the conversation which i had wich ICICI EXECUTIV on oct 08 i have explained you the same thin which i have sent in the mail and i have informed you that my issue need to resolved on or before 15/10/2012 .
                          i have give u all right to take any action against any person who is hacked my details and is misused used .
                          As my debit card is with me till now i have not shared any details with any one .
                          i think sum employees FROM ICICI back is accessed my details and is misused my BANK Details this is was i am suspecting now .
                          I would wait till 15/10/2012.

                          Regards
                          Somanath.k
                          I am also going through same pain. It happened to my credit card of icici bank using same ENTROPAY. We will fight them together. ICICI is acting irresponsble. I am going to complaing to cyber crime and also planning to go to Consumer court.
                          Ananth
                          As per the mail which i received from icici dated on 12/10/2012.
                          complaint no-
                          SR[protected]
                          SR[protected]

                          ICIC bank executive asked me to give written compliant letter so that they can contact merchant for charge back.
                          Bank should have asked me for written complaint on 02/10/2012 its self i would have given them the letter, but bank is asking me the letter after 12 days.
                          I had requested bank on 02/10/2012 its self to contact merchant and to block all transaction and also to stop the product from delivering to fraudulent person.

                          BUT back is now realised after almost 15 days now bank is trying to contact merchant.

                          ICICI is one among leading back in India i don't understand why ICICI is not considering fraudulent case under high priority and helping me in getting my money back.
                          i had icici account for more than 2 years and had made very good transaction

                          I would wait till 19/10/2012 for the bank to credit money back 18810.91 to my account because from my end i am 200% sure i have not shared my details with any one and i have not used my card for any online shopping as well.

                          IN CASE BANK DOES CREDIT MONEY BACK BEFORE 19/10/2012 LATER

                          (1) I would submit a written complaint with Affidavit together with an applicable nominal fee at the local District consumer forum office

                          (2)There are close to 2000 employees in my company who are using ICICI Account so now i have decided to register compliant in our company forum and inform each and every employee and ask them to switch to different back who can resolve the customer problem as early as possible.

                          (3)I WOULD TAKE HELP OF ALL SOCIAL MEDIA SITES, MEDIA AND NEWS PAPER AND WOULD INFORM ALL THE PEOPLE IN INDIA AND ABROAD AS WELL

                          ICICI WOULD BE RESPONSIBLE FOR ANY ACTION TAKEN AGAINST BANK

                          Somanath .k
                          no 90 14main
                          girinagar
                          Bangalore -26
                          karnataka
                          MY Account no[protected]
                          ICICI DEBIT CARD

                          My email id - k.[protected]@gmail.com
                          phone no- [protected]
                          I am facing a similar problem and I have mailed citibank officials the following mail:

                          Dear Sir,

                          Sorry for sending this mail to a wide distribution, I was not sure which email id would be the correct one so sending it to multiple email ids.

                          I am using citibank credit card from last 8 months. On 26th September evening around 7:45 pm, I received an alert that said that " 209.90 GBP was spent on your Credit Card XXXXXXXXXXXXXXXX on 26-SEP-12 at ENTROPAY UK.Final FX rates ". I was shocked as I never did this and I called citibank immediately. The call center guy said that I need to dispute the transaction only after it reflects on my citibank card and then a research team will research the fraudulent activity and will get back to you.

                          I disputed the transaction on 15th October by sending a CDF to retail.dox.[protected]@citi.in. Today i.e. on 16th Oct, I received a reply from your research team (from Sabarish R, Manager Customer care)that says - "Since the transaction has been done on a secured environment, we regret our inability to assist you further in this regard. Given the nature of this payment, we believe that this transaction, if fraudulent, can only have been perpetrated by an acquaintance."

                          I was shocked more than the first time because I never expected this from citibank research team. I say this because a simple google search gave me following results:

                          1. : Fruad transaction of Rs 11391.71 by ENTROPAY from ICICI Debit card on 5th Oct'12
                          (http://www.consumercomplaints.in/complaints/icici-bank-fruad-transaction-of-rs[... )
                          2. MISS USE OF MY ICIC BANK DEBIT CARD by UNKNOWN person online (http://www.consumercomplaints.in/complaints/icici-debit-card-miss-use-of-my-ici...

                          Both of the complaints above have comments from 3 guys who have fraudulent transactions from ENTROPAY during the same time period. If a simple search indicates that multiple people are being cheated in a more or less similar way than you guys with your much better tools should have known that this is some kind of widespread fraudulent activity. I understand that ENTROPAY is a big company but it is again virtual money and there must be some loop hole which is being exploited by malicious people. How could your team just put the entire blame on me by just checking few of the options in your so called secured environment? I expected more research than this. They could have atleast gone to the merchant to verify who is the beneficiary etc. but looks like these things were not done.

                          I am 110% sure that I have never shared my IPIN and CVV with anybody (not even with my wife) than how could somebody draw money from my credit card. If it is proven that the identity has been stolen from my side, I am ready to pay 200% of the money.

                          The mail that was sent to me has asked me to file a police complaint. Do you really think I should be running around to solve this case? I think this should be citibank's responsibility not mine. I never expected citibank to behave like this. I expected it to take more responsibility. The language of the mail suggests that you are trying to wash your hands off without understanding the complete scenario. If I am being cheated, other citibank customers may have been cheated as well and you are probably in the middle of a bigger scam than you think.

                          I became citi customer because I was hearing lot of good things from sometime but I never thought I would be punished for being a citi customer.

                          I request your help in this matter to save me from the pain that I am going through. 209.90 GBP is a very big amount for a middle class person.

                          Thanking you in anticipation,
                          Hemant Bhanawat
                          [protected]
                          I am also facing the same problem. On 2nd October I got SMS from Citi Bank stating that GBP 209.90 has been spent on my card at ENTROPAY UK. I immediately called up Citi Bank and informed them that the transaction has not been done by me. They informed me that the merchant i.e. ENTROPAY has not claimed the amount and once he claims it in a day or two, the same will be taken as a dispute. Since the amount was not debited in my account as I immedaitely informed them, I requested them not pay the amount to ENTROPAY as it is a fraud transaction, but the Citibank people refused my request and has charged my account. I have made a complaint to Reserve Bank of India and also disputed the amount with Citi Bank and till now I have not received any reply from them.

                          Hope the Bank authorities will take action against ENTROPAY.

                          Thanks
                          Rajagopalan
                          [protected]
                          I KALPESH FROM SURAT GUJARAT SAME CASE IN SBICREDIT CAR ON 29/9/2012
                          I am using SBI Credit card (xxxx xxxx xxxx 2532) from last 2 years. On 29th September 2012 (Saturday) there is an one fraudulent transaction made from my SBI credit card about "WWW.ENTROPAY.COM LONDON GB of Rs.18810.91" which is debited from my sbi credit card. On that day 29/09/12 there is day of "Ganesh Visharjan" so all message system was stop by the vodafone company even next day I am also not get any message about this transaction. Further on 04/10/12 I check my credit card statement online and I found the above mention one fraudulent transaction of Rs. 18810.91 which is made from my credit card.

                          After I had call at SBI credit card call center no.[protected] for the fraudulent transaction they will reply me that we have to do investigation for the case u have been charge Rs. 200/- for that and u get one call within 3 days from our end and your investigation report within 45 days. I accept all the norms for the investigation. After 3 days I call at customer care that I am still not get any call from your end. They answer me that "we will callback to you within few working days" then after I called many times at SBI customer care but always the same reply that "we will callback to you within few days".
                          I mailed my concern to the SBI on dated 04/10/12 at “chargeback.[protected]@ge.com”
                          On 19th October 2012 I receive an reply from the SBI "aChargeBack" that
                          Attach Mail below:
                          ________________________________________________________________________________...
                          [B]Reg : Review of Transaction dated September 29, 2012 at [url]WWW.ENTROPAY.COM[/url] For Rs 18810.91 on your SBI Credit Card .
                          Dear MR KALPESH RANDERI,
                          This is with reference to your letter regarding the non-receipt of credit from [url]WWW.ENTROPAY.COM[/url] For Rs 18810.91 on your SBI Credit Card .
                          The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card @@@ and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder.

                          Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account.
                          We are therefore closing the dispute at our end.
                          Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 or[protected]if calling from MTNL and BSNL lines). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
                          SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).

                          Thank you,
                          Yours Sincerely
                          Divya Dhody
                          Chief Nodal Officer & Vice President, Customer Services
                          SBI Cards
                          [/B]
                          ________________________________________________________________________________...
                          Sir the card is not stolen..The card is still with me and still these transactions were made.
                          Kindly look in to this concern, as i didn't use the card for this transaction and I am not liable to pay for these transactions. I tried the SBI help Line on today 25/10/12 also but they give me reply that “u use the card with verified visa transaction”.

                          Kindly help me. Waiting for your reply.

                          My Name is: Kalpesh Randeri
                          Contact: [protected]
                          Email: [email][protected]@yahoo.com[/email]
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                            manju rajpurohit
                            from Ahiri, Maharashtra
                            Oct 2, 2012
                            Resolved
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                            Resolved

                            Address: Rajasthan

                            Hello Sir,Ma”am I Manju Rajpurohit,house wife. I have saving account in ICICI Bank branch, Silver Squre, Ranibazar, Bikaner. My account number is[protected], from 23 april 2012 to 1 may, 2012.somebody has made false transaction. i was not received sms from ICICI bank regarding the transaction of money. On the dated 23 april 2012, Rs 2,43,000 was debited form my account which was not done from my side.somebody has made false transaction by my chq. no. 302715, but i have same not used blank chq. at my home. same transaction made on 26 april 2011 Rs 57,500 was debited form my account which was not done from my side. somebody has made false transaction by my chq. no. 302714, but i have same not used blank chq at my home. Again same transaction made on 27 april 2012 Rs 63,500 was debited form my account which was not done from my side.somebody has made false transaction by my chq no. 302713, but i have same not used blank chq at my home. Once again same transaction made on 30 april 2012 Rs 53,030 was debited form my account which was not done from my side.somebody has made false transaction by my chq no.36785, but i have same not used blank chq at my home. Again same transaction made on 1May, 2012 Rs 53,030 was debited form my account which was not done from my side.somebody has made false transaction by my chq no. 302712, but i have same not used blank chq at my home, same day Rs 3,20,000 was debited form my account which was not done from my side.somebody has made false transaction. I reported to ICICI Bank regarding this issue they told me this bank fraud,they not provided the complain number regarding this fraud . Bank did not fully support me in this matter,and bank did not provide me the name and contact mobile number ,address whom made this transaction. So please help me in getting my money back. Thanks & Regards Manju Rajpurohit w/o Sh. Inder Singh Purohit [protected], [protected] address-Plot No. 29,Chanakya nagar, old Shivbari road, near sharma provision store and bigga market, Bikaner Rajasthan
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Hi Manju,

                            We have made a note of your contact details. Our official will get back to you soon to assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Ravish Patel
                              from Indore, Madhya Pradesh
                              Oct 2, 2012
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                              Address: Khandwa, Madhya Pradesh

                              Respected Sir,

                              I have lost my ICICI ATM card in 29 sep 2012 in bus travelling.

                              My ATM Card No is :[protected].

                              my A/c no is :[protected]

                              So please block my card immediately.

                              Thank You
                              Hi Ravish,

                              We have made a note of your card number. Our official will get back to you soon to assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                RameshRK72
                                from SUMERPUR, Rajasthan
                                Oct 2, 2012
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                                Address: Pali, Rajasthan

                                श्रीमान,
                                निवेदन है कि मैंने दिनांक 30.9.12 को मेरे बैंक खाता नं.[protected] में से ऑनलाईन, मेरा बीएसएनएल प्रीपेड़ मोबाईल नं.[protected] को 50 रुपये का रिचार्ज किया था।
                                जिसका payment id[protected] है।
                                मेरे खाते में से 50 रुपये कम हो गये परन्तु उक्त मोबाईल आज दिनांक 02.10.12 तक रिचार्ज नही हुआ है।
                                अतः श्रीमानजी से निवेदन है कि रुपये 50 पुनः मेरे खाते में जमा करने की कृपा करावें।
                                भवदीय
                                रमेश कुमार पुत्रश्री खेतारामजी
                                मोबाईल नं. [protected]
                                Hi Ramesh,

                                We have made a note of your contact details. Our official will get back to you soon to assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D.DESHAKUMAR
                                  from Delhi, Delhi
                                  Sep 29, 2012
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                                  Address: Chennai, Tamil Nadu

                                  STEALING MY MONEY

                                  D.Deshakumar
                                  Mob[protected]
                                  A/C No.[protected]
                                  icici T.Nagar

                                  Again Icici is charging me for july 2012
                                  july gone 2 months before again unwanted idiotic charges by stupid bank.....i want my hard earned cash back.....or else i wana close this begar bank icici
                                  Hi,

                                  We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    bhangalepk
                                    from Mumbai, Maharashtra
                                    Sep 27, 2012
                                    Resolved
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                                    Resolved

                                    Address: Valsad, Gujarat

                                    Dear Sir,

                                    After confirmation email received from ICICI Bank for stop payment of idea Bill from my Icici Credit Card 46xx xxxx xxxx 8001 idea Bill Payment transaction made of INR 1490.00 .

                                    This type of service received from ICICI Customer Care.

                                    Prashant
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Hi,

                                    Please send us your contact details at [protected]@icicibank.com and we'll get in touch with you at the earliest. Kindly refer '3513401' in the subject line.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      shobs_03
                                      Sep 27, 2012
                                      Resolved
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                                      Resolved

                                      Address: Hyderabad, Andhra Pradesh

                                      hi POSDEC CHG on 14/09/2012 date has been deducted twice im my account.can you please tell me details of it.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Hi,

                                      Please send us your contact details at [protected]@icicibank.com and our official will get back to you to assist you. Kindly refer '3512614' in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        mdr1170
                                        from Lucknow, Uttar Pradesh
                                        Sep 27, 2012
                                        Resolved
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                                        Address: South Delhi, Delhi

                                        dear madam chanda kocharji,
                                        i am grateful for sending soft/decent spoken person mr amitabh sethi (icici bank,rohini branch,delhi) to me for settlement of pending disputes but i am sorry to say that they are not came prepared.i want my same credit card with genuine pending balance active on which i will not compromise because what happen earlier it happens because of your own employees/ recovery agents you defamed me in society so why i suffer for your wrong doings.so it is my humble request to you to kindly finish this chapter with genuine settlement.
                                        regards
                                        pankaj
                                        M-[protected]
                                        M-[protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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