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ICICI Bank Complaints & Reviews

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P
PLucifer
from Mumbai, Maharashtra
Jan 23, 2013
Resolved
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Address: Mumbai City, Maharashtra

1) Harassment for getting information for account related issues (inward remittance) by way o[censored]sing RBI verbally and refusal to put the same on via email.
2) Outright denial of information with regards to preferential rates for my remittances, when asked to put the same on mail, i was told query has been forwarded
to concerned department, no word on the same yet.
3) Witholding remittance until the information was given and refusal to put on mail why the same was asked for. Repeatedly saying RBI has taken your account under scrutiny but not putting the same on mail by both Ms Jaya Kachhwaha and Mr Ravi Chandra
4) Constant calls and emails for marketing and promotional information, even though i have specifically asked not to be called for anything apart from account related issues and i am also registered with the Vodafone DND. Yet when there was a problem with my cheque issued for my insurance no call was made and had i not visited the branch for the same i would have lost my insurance.
5) At the time of account opening i had clarified and was informed that no charges whatsoever will be levied on my account for the remittances and yet i am continually charged.
6) At the time of account opening i was forced to agree to maintaining a balance of Rs. 50,000/- to which i flatly refused as this is a savings account.
7) At the time of account opening i was informed that the Debit card is F.O.C. and if i opted for a credit card i would be charged annual fees. I have a debit card and i am being charged annual fees for the same.
8) Absolute refusal to put any of the information that i have been given on mail by Ms Jaya Kachhwaha and Mr Ravi Chandra and the person who aided in the account opening.
9) I had asked for information by way of mail from Ms Jaya Kachhwaha on whom i can take my issues to next, my mail was ignored and i was not provided with the information. I had to go to the bank and take a picture of the information on who to contact next in case o[censored]nsatisfactory resolution.
10) Further to this i have addressed their customer care a Ms. Preshetha Unmesh, who keeps going round and round and assuring me of a resolution, but none is forthcoming. After whom a Ms Rajni Nair took up the case, who is an absolute champ at making excuses for the Branch officials behaviour and asking for 3 more days please, 3 more days please. Again on asking for who to take my complaint to next so that I can get a resolution instead of a run around, no answer. She outright ignored the mail. KYC is useless, they call me by my dad's name and call me MR. Just how much more can they show thier ignorance. This is AFTER correcting them twice!!
11) I was asked to close my account and told to go elsewhere by Ms Nivedita Suvarana, who called herself Branch Manager a few years ago.
Their so called Branch Managers and CServ Cluster Branch Manager Mr. Anand Ganediwal know nothing but intimidation and how to speak nonsense and yell at the client. He calls me for a meeting post banking hours, even though I clearly mentioned that I can come during banking hours, to which his response is I have other things to do, I am very busy. Even though I specifically requested that henceforth all communication should be via email so that I have proof of what they are saying to me, he calls and yells and asks me to drop the complaint. “Aap ko samaj nai aata? Ek baar bola toh drop the complaint!” I am not going to drop the complaint.
It is supposed to be protocol that when these people take ANY documentation from you that you are to receive a copy of the same, dated, signed and stamped by the Bank official. Yet when I asked for the same, I was told “Oh, YOU want a copy? Is it?”
This is an ongoing issue and i am being harassed for no reason, even after providing information.

There is not one person that i have come across who can actually read and explain a SWIFT copy and its charges ... I tried calling Mr. Anand Wasker on [protected] for 3 days continuously and got no answer. So i went on to the next step of meeting with Mr. Shiva Kumar Tadikonda as per the address below and the intimation by the Ombudsman. However, when i reached the BKC office i was kept waiting outside for almost 45 mins before a security pass was issued so that i could go in and register my complaint.(Please note: A day prior to my visit for lodging a complaint with the BKC office i called[protected] which is routed to Hyderabad and i spoke with a Ms. Sandhya, who said please give us one more chance and someone will get back to you. I gave her one more day and NOTHING. I had called to ask about the BKC office timings. She did tell me 10-5, but she did not inform me that a prior appointment is necessary so that the security at the gate is informed with your name and time of arrival and you are duly issued a security pass for your visit.) I carried 2 copies of everything and had them receive and sign for it. – Ms Nessie and Ms Diana

Then too i was met by a Ms Nessie Athaide and Ms Diana Abey who assured me that they were meeting with me in lieu of Mr. Tadikonda. I was assured by Ms. Abey that i would recieve the minutes of the meeting, but i did not. After repeated calls to Ms Athaide, she says sorry that it was conveyed to you, and she did not mail me the minutes of the meeting. Again I was assured of 1 week, but nothing. I am looking to meet with Mr Tadikonda. Ms Nessie only informed me that the senior official is on leave for a week via phone, not mail. But who is this person, I do not know.
How do I meet with Mr. Tadikonda?

I could go on and on about their ineptitude and harassment and I have 43 pages of mail which have gone back and forth since September 2012, and similar harassment in the year prior. This time I am taking it up and I do not intend to let it go until i get a resolution.

Principal Nodal Officer
Sh. Shiva Kumar Tadikonda
Dy. General Manager
ICICI Bank Ltd.
South Tower Ground Floor,
West Wing, Bhandra Kurla Complex,
Bhandra -East, Mumbai-400051
[protected]or call at[protected]
E-mail : [protected]@icicibank.com
Aug 13, 2020
Complaint marked as Resolved 
Dear Madam,

We understand that our officials are already in touch with you regarding this matter.

Regards,
ICICI Bank Customer Service Team.
ICICI Bank Customer Service Team

They have not been in touch, i have had to go through a lot to be able to get a meeting with Mr. Tadikonda and no action has been taken. Some random mail has been sent by Ms Diana and thats it.
Please note anyone else who is facing issues with ICICI, when you do go for the meeting, please take an unbiased third party with you and insist on minutes of the meeting - no matter at what level you approach, but if possible hire someone to take the minutes of the meeting real time. Right up to the nodal officer Mr. Tadikonda, Regional Person Mr. Anand Wasker, say something during the meeting and then outright deny that they said that during the meeting. This is the classic scene with all ICICI people that i have come across during my interactions pertaining to the concerns and issues raise by me. The minutes of the meeting are sent heavily edited and by thier person who will not include all points discussed, but only what works in thier favour. Mr. Wasker speaks on behalf of Mr. Tadikonda, and outright denies saying things which he was very vocal about during the meeting, including informing me that someone similar had come from Delhi with some housing loan issue and "He (Mr. Tadikonda) told him to take a walk." I dont know if he meant to say the same to me in a round about manner, but if so then i would like it on mail, which i have repeatedly and consisitently told them, via email and in person, but on some level i dont think they process this information. There is no revert of any kind from Mr. Tadikonda at all. The officials at ICICI are very fond of saying äap ke paas proof kya hai ke hamne yeh bola tha, at least the ones i have had the misfortune to come across, and at the managerial level i have come across 6 such persons. Have everything on mail, thats the only proof. Even the nodal officer Mr. Tadikonda goes back on what he says and has Mr. Wasker speak and mail on his behalf. I will be filing the complaint with the Ombudsman as well and i INSIST that the records of Mr. Anand Ganediwals call to me be procured along with the transcripts and heard. It will show them exactly what the calibre of the person is and how they speak with the client. Apparently on asking the Mr. Tadikonda to get the same and listen to it, Mr. Wasker who "speaks"on Mr. Tadikonda's behalf says they made it clear that they will take my word for it, BUT on things they said during the meeting, now they turn around and say they have not said it.

ICICI Bank customer service team, please excuse from giving some mundane run of the mill revert. Are you capable of proving a resolution? Then do so.
Same Happening in my case I have transferred some money from Switzerland to India and it is stuck without no reason. and they dont seem to be refunding my money back.. they give me new ticket numbers everytime I call up. They dont seem to understand. Refunding the money back to a customer should not be such a big issues. what are these guys doing. Ms. Preshetha Unmesh is the customer support agent who contacted my after one month to be patient.. tell me wht to do.. I feel like abusing these people, , coz my hard earned money which i needed to transfered for urgent purpose is stuck without any clarity
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    karthickpraath
    from Ernakulam, Kerala
    Jan 22, 2013
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    Address: Madurai, Tamil Nadu

    Dear Sir,
    I am M.karthickprasath.I am using your icici debit card. Few days ago, when i was trying to take out money from atm, it has been blocked as atm was not accepting pin number. I had also contacted customer care but could not register complaint.
    So please register my complaint and tell me that how to get it activated and by when it will be done.
    Dear Karthick,

    We are sorry to hear about that. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3909901' in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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      Angellin
      from Bengaluru, Karnataka
      Jan 21, 2013
      Resolved
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      Address: Chennai, Tamil Nadu

      Hi
      All my transactions from ICICI to IOB account done so far is not reflecting in current balance statement. The reason behind this problem is while adding third party details for fund transfer, 5 digit account number has been added which was the account number of IOB when I opened the account. Now IOB bank says, we do not hold any transactions from ICICI and the account number used to transfer amount should be 15 digits. Please get back to me on this problem asap and let me know what needs to be done from my side.

      Email : inidha.[protected]@gmail.com

      Regards,
      Inidha Angellin Y
      Aug 13, 2020
      Complaint marked as Resolved 
      Dear Angellin,

      We have made a note of your e-mail id. Our official will get back to you soon to assist you.

      Regards,
      ICICI Bank Customer Service Team
      Even i am facing the same problem.My mail id is [protected]@gmail.com
      Please call
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        H
        hormazp
        from Mumbai, Maharashtra
        Jan 21, 2013
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        Credit Card Application #[protected]
        Card: ICICI Bank Coral Credit Card
        Name: Hormaz Pithawala
        Contact: [protected]

        An application has been made with ICICI Bank (reference above) in the month of November 2012. The same is still under process and i have not heard anything from the Bank. When i called up ICICI Bank helpline twice in the month of Jan 2013 i was informed that the same is under process. The Bank has not been responsive on the status of the application and now i have been told that i cannot replace my existing card with this new card. The same was clarified by me to the Bank at the time of application and the Bank offcials had agreed for the same. All relevant documents were submitted and the verification process has also been carried out. Hence there is no reason why the Bank should delay the process.
        Several reminder mails directed to '[protected]@icicibank.com' and icici.[protected]@gmail.com have been unanswered.
        Request you to look into the matter and assist.
        Dear Hormaz,

        We regret the delay caused.We have made a note of your contact details. Our official will get back to you soon to assist you.

        Regards,
        ICICI Bank Customer Service Team.
        Dear all,

        I have applied for new credit card as per our discussion from ICICI customer care no. [protected].
        Now i want to trace the credit card is coming or not as i have submitted all documents on 15.01.2014 to Jitendra Singh mob:[protected] against application number N[protected].
        but nobody are picking my calls in both the mobile numbers.
        also clearly mentioned on receipt application processing may take upto 21days till the time 45days are over and no updates.

        could i know the reason for delay ???

        Thanks and Regards
        Mahesh Singh
        Mob: [protected], [protected]
        email: [protected]@gmail.com
        why should I need to reply to [protected]@icicibank.com from my official Email ID only to process further to Credit Card Application No[protected]
        Same thing happened with me, Even I got two mails for confirmations with different Application Ref. No's. ICICI bank Please answer for this problem we are facing. The whole process of application started from ICICI executives only, they called me on office phone number.
        App. reference no : .[protected]

        I have applied for the credit card in Month of April. I got a mail ([protected]@icicibank.com) after 3 weeks later giving my application reference number. When I am checking status of my card . it says, "We have not found any records for the information provided"

        I have called customer support several times. On that I have to wait for their call back. After waiting for their response, It is poor and they will drop call in between and will not call you back.

        There should be a system in which customer care repeat calls (if customer care drops calls in between and I can't call you back, what is the point of waiting and getting the help ) unless the issue has not been closed.
        Unprofessional service without caring for the valuable time of customers.


        Name: Ishwar Anand
        contact: [protected]
        App. reference no : .[protected]

        I have applied for the credit card on 3rd September . I got a mail ([protected]@icicibank.com) after 8days later giving my application reference number. When I am checking status of my card . it says, "We have not found any records for the information provided"
        Then I called icicibank customer care he told ur application is declined I asked reasion why ? But he didn't told any reasion..pls solve this problem

        Mohith kumar pande
        [protected]
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          shiv.prosoft
          from Noida, Uttar Pradesh
          Jan 21, 2013
          Resolved
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          Address: Pune, Maharashtra

          Dear Sir,

          This is Shiv Kumar Choudhary, holding an ICICI saving b/a :[protected] . My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
          It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money , without any intimation through phone or statement or any way.

          Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

          Please find the below details for all the transactions made by bank.
          08/01/2013 MABChgs-Dec12+STax 30.9 DR INR 280.90

          Please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount , as there was no proper communication.
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear Shiv,

          We have made a note of your account number. Our official will get back to you soon to assist you.

          Regards,
          ICICI Bank Customer Service Team.
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            H
            Harish Kumar Gola
            from Agra, Uttar Pradesh
            Jan 21, 2013
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            Address: Delhi

            I was in a shock when i received an sms
            regarding the payment remider of my ICICI Credit card. I had applied
            for the credit card but after that I received no information from
            your side regarding issue or delivery of credit card, neither on phone
            or email.

            I only received an e-statement on my email id. That too I was unable
            to view as it is not accepting the password I am entering as per the
            instructions mentioned in the E-Mail. If required I can forward the
            statement.

            Thus the senario is I even do not know the Credit Card Number and I am
            asked to make the payment.

            I shall not be liable for any legal or financial action against the non
            payment of an undelivered credit card. Futher I am not liable to
            pay any charges till the time I receive the Credit card thus the first
            statement shall stand as cencelled and no further interest or charges
            shall be applied in my next statement.

            If above said problem is not resolved I will have to take the matter to Consumer Forum.
            Dear Harish,

            We are really sorry to receive this feedback from you. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3906272' in the subject line.

            Regards,
            ICICI Bank Customer Service Team.
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              H
              hemaaskaran
              from Goshainganj, Uttar Pradesh
              Jan 20, 2013
              Resolved
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              Address: Chennai, Tamil Nadu

              i hold a icici debit card, i had 2 use it at hospital for amt of 15000, but req declined stating try again .why is that card do not help in emergency??i tried using 4 times ,but stil req declined .pl help
              Aug 13, 2020
              Complaint marked as Resolved 
              Dear Hemaas,

              Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3901341' in the subject line.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sanjeev1967
                from Delhi, Delhi
                Jan 19, 2013
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                Address: Gorakhpur, Uttar Pradesh

                I have taken a policy from icici prulife.at the time of policy the employee has not given me proper detail.he said that this guaranteed maturity plan which is found wrong when i get the policy bond.i have given my policy bond for cancellation before two month back but still I have not get my money back.kindly do the needful.
                contact no-[protected]
                Policy no.17112697
                Aug 13, 2020
                Complaint marked as Resolved 
                Dear Sir (Sanjeev),

                We regret the inconvenience caused. Our representative will get in contact with you in the next 4 hours to solve your problem.

                We appreciate your patience.

                Regards,
                ICICI Prudential Life Insurance
                Dear Sir (Sanjeev),

                We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication via letter has been dispatched to your registered address with the details of the resolution offered.

                In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

                Regards,
                ICICI Prudential Life Insurance
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                  J
                  Jagan deesh
                  Jan 19, 2013
                  Resolved
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                  Resolved

                  Address: Dharmapuri, Tamil Nadu

                  Sir my atm card was blocked.kindly unblock the card no.[protected]
                  yours,
                  D.JAGADEESH,
                  ASHOK LEYLAND.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Dear Jagdeesh,

                  We have made a note of your card number. Our official will get back to you soon to assist you.

                  Regards,
                  ICICI Bank Customer Service Team.
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                    S
                    SHIPAW
                    from Surat, Gujarat
                    Jan 18, 2013
                    Resolved
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                    Address: Punjab

                    NAME CHANGE AFTER MARRIAGE IN BANK ACCOUNT IS REALLY A BIG PROBLEM. THIS IS MORE HARASSING WITH PRIVATE BANKS LIKE ICICI. I WENT TO ICICI BANK (PHASE 7, MOHALI) FOR ADDITION OF SUR NAME TO MY EXISTING ACCOUNT NAME ON THE BASIS OF MARRIAGE CERTIFICATE AND NOTARISED AFFIDAVIT OF NAME CHANGE AFTER MARRIAGE.
                    BUT THE BANK PEOPLE BLUNTLY DENIED TO DO THE CHANGES. HOWEVER IN MY VIEW THESE TWO CHANGES ARE SELF EVIDENT IN THEMSELVES. I AM SO CALLED PRIVILEGE BANKER OF ICICI BUT I AM SO SORRY TO BE ASSOCIATED WITH THIS BANK.
                    THE RULES MADE SHOULD BE CUSTOMER FRIENDLY AND NOT BE HUMILITAING AND DISCOURAGING.

                    FINALLY I HAVE DECIDED TO CLOSE THE ACCOUNT AND OPEN A NEW ACCOUNT IN NEW BANK. AND THIS TIME NOT AT ALL IN PRIVATE BANK.
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    ICICI Bank — How to curb harassment by private banks

                    Almost all o[censored]s have been a victim of the private banks and harassed by them. Whether you hold an account or a credit card or have taken a loan, you had complaints. You must know that these banks are harboured by the authorities and ministers. These folks have been bribing them rather we should say "The authorities are fed on the pieces thrown by these bankers".

                    This is why the general public has been suffering of high inflation and worsening economic conditions.

                    Here is the way out to curb these cheaters. Simply follow these steps:

                    1. IF YOU ARE HOLDING AN ACCOUNT, CLOSE IT AND OPEN YOUR ACCOUNT WITH A NATIONALISED BANK
                    2. If you are in a job, DO NOT ACCEPT YOUR SALARY THROUGH CHEQUES OF THESE PRIVATE BANKS, SPECIALLY ICICI BANK
                    3. If you are into business, DO NOT ACCEPT PAYMENT FROM YOUR CUSTOMERS, THROUGH CHEQUES OF THESE PRIVATE BANKS, SPECIALLY ICICI BANK
                    4. STOP USING ATMs OF PRIVATE BANKS OR ELSE YOU MAY RECEIVE EITHER FAKE NOTES OR RS.100 NOTES INSTEAD OF RS.1000 NOTES
                    5. IF YOU HAVE INVESTED IN THEIR STOCKS, SELL YOUR SHARES AS EARLY AS POSSIBLE
                    6. IF YOU ARE A CREDIT CARD HOLDER, GET IT CANCELLED AT THE EARLIEST
                    7. IF YOU HAVE TAKEN A LOAN, EITHER RE-IMBURSE IT OR GET IT TRANSFERRED TO A NATIONALISED BANK
                    8. IF YOU ARE EMPLOYED WITH A PRIVATE BANK, START LOOKING FOR A JOB OR ELSE YOU MAY SOON BECOME JOBLESS
                    9. Trust banking with the Nationalised Bank's only. Even if their service is not very prompt and advanced, give them business opportunities and very soon they shall improve.

                    IF YOU DONT TRUST THE ABOVE RECOMMENDATIONS, YOU MAY HAVE TO REGRET...

                    Come on India! Wake Up and act wisely
                    Kindly do not advise me to go to the consumer courts or judicial authorities. Even though there are some honest and dutiful people, our system makes them THE SLAVES OF LEGISLATURE

                    idhar jangal ka kanoon chalta hai.... har taqatwar apne se kam ko markar jeeta hai

                    I have taken an oath to ruin ICICI Bank
                    Dear Madam,

                    Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3898984' in the subject line.

                    Regards,
                    ICICI Bank Customer Service Team
                    I m also facing same problem with icici bank. they denied to update my new name even i m proving them magistrate attested registered marriage certificate, affidavate for name change under hindu marriage act newspaper advertisment cutting of declaration for name change.

                    very bad service.
                    Dear Ms. Kapoor,

                    We regret any inconvenience faced. Please write to [protected]@icicibank.com with your contact details. Our official will contact you and assist. Kindly refer 'a2oftp_aaac' in the subject line.

                    Regards,
                    ICICI Bank Customer Service Team
                    I am also facing the same problem with ICICI bank. Despite of marriage certificate, I am denied the surname change in my saving bank account.
                    Even I am facing the same issue post marriage. I have been doing rounds at the bank several times. Every time, there is a new excuse. Last one being there is some investment related account linked, which first needs to be corrected online[which i could not see online]. A single source of change should ideally change all related accounts. Please improve your services considering name and address changes.
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                      Cholanila
                      from Mumbai, Maharashtra
                      Jan 17, 2013
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                      Address: Tamil Nadu

                      Hi,

                      I have taken Rural Housing loan on ICICI bank and every time i'm facing issue on IT certificate.

                      I'm paying the EMI regularly and paid all charges then why not i can get the IT certificate online.


                      Regards,
                      Cholanila
                      Dear Cholanila,

                      Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3897394' in the subject line.

                      Regards,
                      ICICI Bank Customer Service Team
                      I have taken rural housing loan on icici bank and every year facing issue on getting IT certificate, my rural housing loan account number is L3TVR[protected].

                      Need IT certificate for current financial year[protected].


                      Regards,
                      Cholanila
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                        N
                        navneetchaubey
                        from Pune, Maharashtra
                        Jan 17, 2013
                        Resolved
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                        Resolved

                        Address: Faridabad, Haryana

                        Dear Representative,

                        Please treat my email as serious complaint against ICICI loan department.

                        I have been cheated by ICICI loan department while loan processing. They made serious false commitment. Please find detail below:


                        1. While taking loan , I was informed that insurance is mandatory component of loan and based on this , I was imposed with insurance premium on top of my loan amount. As a result of that EMI value is more.

                        2. Secondly, my registry was due in the last week of september 2012, but Loan value of was dispersed on last week of August 2012 by stating that rate of interest what ICICI is offering is applicable only till August 31st, 2012. Otherwise I would be paying more rate of interest.As a result of that my EMI start date is 29th August 2012.

                        If you notice , both of above points is case of cheating by putting pressure on Customer. On the same note , I would like to make complaint specially on Mr. Deepak ([protected]) , he works in ICICI loan department. You can also reach him on deepak.[protected]@icicibank.com,

                        Below are loan detail:

                        loan number:LBNOD[protected]

                        I want serious action against ICICI representative and reversal of both points which were Imposed on me for ICICI representative self interest.

                        Thanks,
                        Navneet Chaubey
                        +91-[protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear Navneet,

                        We have made a note of your contact details. Our official will get back to you soon to assist you.

                        Regards,
                        ICICI Bank Customer Service Team.
                        Hi ICICI Bank Customer Service Team,

                        Sorry to say but your services are Pathetic, It's been more than 4 months and haven't got any response from your side.

                        Thanks,
                        Navneet
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                          ankit22
                          from Chennai, Tamil Nadu
                          Jan 17, 2013
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan

                          I am using your bank's coral credit card, this card has been debited with various charges (INTEREST CHARGES/Service Tax) on 10-Jan-12 & Over limit fee with Service Tax on 11-Jan-12.

                          I have raised complaint on 12-Jan-12 & 14-Jan-12 twice & both the time ICICI Bank Customer care executive confirmed that these are wrongly debited to me & it is a system error, same will be corrected in 48 hours, but till now it was not corrected in my account.
                          On 16'Jan I tried ICICI Bank customer care no. & waited for 30 min. to talk to customer care executive but call got disconnected.

                          I am getting no responce on Customer Care No.

                          I have face very embarrassing situation while I was using my card & vendor said my card transaction is declined with limit reason.

                          I have paid Rs.1000/- & Rs.500/- against issuance of my Corel & Platinum Cards respectively & not expecting such blunders from ICICI Bank.
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          Credit Card — INTEREST CHARGES AND SERVICE TAX

                          DEAR SIR

                          I AM K.A.SUBRAMANIAN MY CREDITCARD NO. 9401 XXXX XXXX 6000

                          YOU HAVE CHARGED INTEREST CHARGES (Rs.241.40)+ SERVICE TAX (Rs.29.84) WRONGLY IN YOUR STATEMENT DATED 18/08/2008. PL NOTE I ALWAYS PAY THE DUES WELL BEFORE THE DUE DATE. HENCE THIS SHOULD BE REVERSED.

                          WITH THANKS
                          K.A.SUBRAMANIAN

                          ICICI Credit Card — interest and other charges

                          dear sir/madam
                          i had sent complaint on this forum but till date i had not recieved any reply. for latepayment and intrest chrges
                          i sent befor entie detail
                          Dear Ankit,

                          We have made a note of your e-mail id. Our official will get back to you to assist you.

                          Regards,
                          ICICI Bank Customer Service Team.
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                            arora16
                            from Pune, Maharashtra
                            Jan 17, 2013
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                            Address: Rupnagar, Punjab

                            From the last 15days I am trying to follow up with Mr.Gurinder Gill in ICICI Ropar,Punjab branch as he promised to open my PPF asap,but all in vain.Everyday he has a new excuse n ask to wait for 1hour or 1 day n then he stops recieving my calls.I am just tired of all this,I dont have time that i call the bank person 5 or 6 times in a day to ask about my PPF status.Very poor customer service i must say! I want a solution as early as possible because i am going out of country next week.I am a customer of ICICI from last 6years and they dont even bother to attend my calls and explain the problem.I i knew that i will be treated like this,i would surely have moved to some other bank.
                            My contact no is [protected]
                            Dear Arora,

                            We regret the inconvenience caused. We have made a note of your contact number. Our official will get back to you to address your concern.

                            Regards,
                            ICICI Bank Customer Service Team
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                              ashish l bhatt
                              from Mumbai, Maharashtra
                              Jan 16, 2013
                              Resolved
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                              Resolved

                              Address: Mumbai Suburban, Maharashtra

                              Dear Sir / Madam,

                              Sub : Cheating and fraud done by ICICI home loan Lower Parel Branch & its executive Mr. Suneel Tiwari.

                              This is Ashish Bhatt from Borivali , Mumbai.

                              Few times back I had applied for Home loan with Two banks 1 is Axis Bank and 2 is ICICI Bank.

                              From ICICI Bank Mr. Suneel Tiwari had approached me for home loan. as an alert citizen first i took and saw his ID proof , which belongs to ICICI 's ( I Process) company.
                              I put faith on him and Provided him required information asked by ICICI home loan Executive Mr. Suneel Tiwari.
                              I had visited fair at MCHI property Exhibition during late Nov. 2012. and got instant pre-sanction letter of Rs. 25 LAC from AXIS bank.which wrote processing fees Rs. 5816/- only. I showed this to Mr. Tiwari told him that I have presanction letter.
                              but with his marketing style and with false commitments, he fooled me and said sir you approach bank with max amount. i will give u good deal and will get sanction and disbursement at the earliest. so he insisted me to give blank cheque.
                              He guided me to tell Loan req. Rs. 30 LAC during call from ICICI home loan department. I did same.then he disappeared for few days.
                              he has not followed up with me. so i took call for Loan from AXIS bank. on 22nd Dec 2012 I called up and told him to give me cheque back he said sir unless you don't sign Sanction letter, we will not deposit the money.but suddenly on 26 th dec 2012 morning i got sms from bank stating that cheque No : 528513 amount of Rs. 17416 is cleared from your account. I was shocked, how can he do this to me?. I immediately called up Mr. Tiwari he was answer less. as soon as he realized his mistake he stop attending my call. then after getting frustrated,
                              i called up his team manager Mr. Mohanty on [protected]. he was out of station so he said you come to my office on 12 Jan 2013. I reached his office. I also called up Mr. Tiwari a day before, and asked him to come to his office.he agreed. but he did not come.
                              when i called him he switched off the phone. I called him from another mobile no of my friend. he picked up, i asked him where r u he said i m on leave. and hanged up.
                              I meet and narrated this incident to Mr. Mohanty. I told him to contact Mr. tiwari and ask him to come to office. He called up Mr. Tiwari then Mr. Tiwari replied him that he is at customer's place. Mr. Mohanty asked R u on leave he was shocked to here this and replied falsely. Mr. Mohanty understood that his guy is the culprit. he told me that i will contact my head Mr. Rajesh Virkar and surely will get refund of half of the amount that is 8989/-. and asked me to contact letter. On[protected] I called him up and asked., he said my boss is denying to refund money.

                              Sir / Madam I have lost My hard earned money Rs. 17416/-. and due to false commitment from ICICI home loan executives I am in to big trouble. Please take necessary steps to get my money back.
                              below, I have also pasted letter on which I got signature from Mr. Tiwari that he committed falsely. I also took video recording of his acceptance in this matter.
                              contact persons name and number from Top order to Bottom order.

                              Mr. Rajesh Virkar - [protected] (Officer who denied for refund)

                              Mr. Umakant Mohanti - [protected] (whome I meet at lower parel Branch on[protected]

                              Mr. Suneel Tiwari - [protected] (Executive who took document and committed False promise)

                              Kindly do the needful.Please reply.

                              Ashish Bhatt
                              [protected]
                              Mumbai


                              Letter I got signature on
                              ================================================================================...⇄

                              Dear Manager Sales,
                              ICICI Home Loan Dept.,
                              Lower Parel Branch,
                              Mumbai
                              Sub : Cancellation and Refund of Home loan process (Appl No: 77l - 91496) cheque amount of : Rs. 17,416/-

                              This is Ashish Bhatt, Borivali Mumbai. I inquired for home loan and I have come across Mr. Suneel S. Tiwari, having Emp ID of ICICI’s i Process Code : C42590. He came to me and collected signatures on bank application form and said I will do the needful for Home Loan. He also asked me to give blank cheque just to show to the bank that cheque is with him. I never do such sort of practice. However he insisted that sir don’t worry we will not deposit the cheque unless you sign the letter. He knew that I had pre-sanctioned loan from one of the bank. Then I gave him Salary proof, bank statement and HDFC cheque no : 528513. He took those documents and said I will get back to you soon. Few days later I got only call from Mr. Mudassir Credit manager - ICICI bank, lower parel, regarding my work experience salary income, which I have answered as per his requirement. After some days I enquired him regarding the status of loan progress and enquired again for cheque. He said sir don’t worry without your approval and sign we can’t deposit the cheque. On 26th Dec 2012 I got message from bank stated cheque of Rs. 17,416/- has been deducted from your account. I immediately called up Mr. Tiwari and asked him about cheque. He was clue less and I told him to connect me to his boss. After some time he connected me to Mr. Balwant Singh, Team Sales Manager from ICICI Home loan Dept. at lower parel. I asked him how you can deposited the cheque without approval and without giving full service. He said we will do the disbursement after legal and technical documents to be submitted. He was more in to bargaining then explaining. Being employee Mr. Tiwari has promised me on behalf of bank that cheque will not be deposited unless I sign the sanction letter or any document. Sir My point is that bank has only called me once for income related inquiry. Nothing else. They have not given me any other services except document collection and one simple telephone call.
                              Due to false commitments and such a bitter experience from such a famous bank, I would like to cancel all my application for home loan. I would like to request you to refund my amount of Rs. 17,416/- without any further delay and take me out of this mental trauma.
                              Kindly revert me and refund my money.

                              From Ashish Bhatt Agreed and Received by
                              [protected]
                              (Suneel S. Tiwari)
                              ================================================================================...⇄



                              --
                              ASHISH L BHATT
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Dear Ashish,

                              We are sorry for the inconvenience caused. We have made a note of your contact number . Our official will get back to you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                pradeeppandey
                                from Kolkata, West Bengal
                                Jan 16, 2013
                                Resolved
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                                Resolved

                                Address: Indore, Madhya Pradesh

                                This is with reference to call received from your ICICI bank agency from Mobile no-[protected]. Today I received call from this number. Lady from other side is asking me for outstanding balance against my credit card about Rs.54,000/- Apprx for card I never used. When I ask for card number she refused to provide the same. I am surprise to know that she have my all details submitted to ICICI bank at the time of taking my ICICI bank credit card at Indore (Card number-[protected]). Then I checked with call center there is no outstanding against my card (Screen shot attached for last transaction). Then I immediately called on above mentioned number again she was telling some wrong address of Indore (Jai ambe nagar) but she didn’t disclose the card number for the same when I asked.

                                Request you to please take it seriously to investigate the same. I doubt someone is using my name and other details and doing fraud.


                                Regards,
                                Pradeep Pandey
                                [protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear Pradeep,

                                We have made a note of your contact number. Our official will get back to you soon to assist you.

                                Regards,
                                ICICI Bank Customer Service Team.
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                                  T
                                  tadil1
                                  from Delhi, Delhi
                                  Jan 16, 2013
                                  Resolved
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                                  Resolved

                                  Address: Gurgaon, Haryana

                                  With due respect I would like to inform you that I was very fond of services what you are providing with your bank. I have following two accounts with your bank (Cyber Green Branch) apart from my saving account[protected]

                                  1. [protected]:OD
                                  2. [protected]:FD

                                  My FD account has been matured on 08th Jan 2012. So, I dropped an application for closure of both the above mentioned account on 07th Jan 2012 to get my amount on time. I am sorry to say you that unfortunately I didn’t get back my money till date after doing multiple follow up with Mr. Suraj Bhat (Cyber Green Branch).

                                  Last time I got the similar experience when I closed my another FD of Rs. 1,90,000. 15 days were consumed by the same branch to close my that request. Due to poor service given by your team members I ashamed on myself, and trying to transfer my FDs to some other bank.

                                  So, I would like to request you to take this issue seriously and check out your services to find the loop holes. I hope, the steps which you would take in this regard will resolve my issue immediately.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Sir/Madam,

                                  We have made a note of the given account numbers. Our official will get back to you soon to assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team.
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                                    L
                                    Loknath Ramteke
                                    from Delhi, Delhi
                                    Jan 15, 2013
                                    Resolved
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                                    Address: Maharashtra

                                    ICICI bank people calls you frequently, even you have explained your financial difficulty (or family member death). One or the representative will call you and threatened you about payment.
                                    They make a call to your company/office officials and explain that you are very bad defaulter.
                                    They often call your family members/ relatives.

                                    As per RBI circular RBI/2005-06 / 211 DBOD.FSD.BC. 49/ 24.01.011/ 2005-06 dated November 21, 2005
                                    addressed to the All Commercial Banks / NBFCs (Excluding RRBs) regarding "Credit Card Operations of banks" full copy this is on RBI website.
                                    In page No.2 & 3 of the circular there is clear-cut instructions regarding your information (in case default) no one should share with your family member/office member/relatives or friends.

                                    The are threatening by arguing with you that "NON BAILABLE WARRANT" and police takes you.
                                    In this context, We can send legal notice to ICICI.

                                    No one can issue you a "NON BAILABLE WARRANT" due to non-payment of credit car/personal loan dues.

                                    ICICI people must understand this, They should STOP this non-sense Immediate

                                    (ii) Customer confidentiality
                                    a. The card issuing bank / NBFC should not reveal any information relating to customers
                                    obtained at the time of opening the account or issuing the credit card to any other person or
                                    organization without obtaining their specific consent, as regards the purpose/s for which the
                                    information will be used and the organizations with whom the information will be shared.
                                    Banks / NBFCs should satisfy themselves, based on specific legal advice, that the
                                    information being sought from them is not of such nature as will violate the provisions of the
                                    laws relating to secrecy in the transactions. Banks / NBFCs would be solely responsible for
                                    the correctness or otherwise of the data provided for the purpose.
                                    b. In case of providing information relating to credit history / repayment record of the
                                    card holder to a credit information company (specifically authorized by RBI), the bank / NBFC
                                    may explicitly bring to the notice of the customer that such information is being provided in
                                    terms of the Credit Information Companies (Regulation) Act, 2005.
                                    c. Before reporting default status of a credit card holder to the Credit Information Bureau
                                    of India Ltd. (CIBIL) or any other credit information Company authorized by RBI, banks /
                                    NBFCs may ensure that they adhere to a procedure, duly approved by their Board, including
                                    issuing of sufficient notice to such card holder about the intention to report him/ her as
                                    defaulter to the Credit Information Company. The procedure should also cover the notice
                                    period for such reporting as also the period within which such report will be withdrawn in the
                                    event the customer settles his dues after having been reported as defaulter. Banks / NBFCs
                                    should be particularly careful in the case of cards where there are pending disputes. The
                                    disclosure/ release of information, particularly about the default, should be made only after
                                    the dispute is settled as far as possible. In all cases, a well laid down procedure should be
                                    transparently followed. These procedures should also be transparently made known as part
                                    of MITCs.
                                    d. The disclosure to the DSAs / recovery agents should also be limited to the extent that
                                    will enable them to discharge their duties. Personal information provided by the card holder
                                    but not required for recovery purposes should not be released by the card issuing bank /
                                    NBFC. The card issuing bank / NBFC should ensure that the DSAs / DMAs do not transfer or
                                    misuse any customer information during marketing of credit card products.
                                    (iii) Fair Practices in debt collection
                                    (a) In the matter of recovery of dues, banks / NBFCs may ensure that they, as also their
                                    agents, adhere to the extant instructions on Fair Practice Code for lenders (circular DBOD.
                                    Leg. No. BC. 104 /09.07.007 / 2002–03 dated May 5, 2003) as also IBA’s Code for Collection
                                    of dues and repossession of security. In case banks / NBFCs have their own code for
                                    collection of dues it should, at the minimum, incorporate all the terms of IBA's Code.
                                    (b) In particular, in regard to appointment of third party agencies for debt collection, it is
                                    essential that such agents refrain from action that could damage the integrity and reputation
                                    of the bank / NBFC and that they observe strict customer confidentiality. All letters issued by
                                    recovery agents must contain the name and address of a responsible senior officer of the
                                    card issuing bank whom the customer can contact at his location.
                                    (c) Banks / NBFCs / their agents should not resort to intimidation or harassment of any
                                    kind, either verbal or physical, against any person in their debt collection efforts, including
                                    acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family
                                    members, referees and friends, making threatening and anonymous calls or making false and
                                    misleading representations.

                                    PLEASE READ ABOVE CAREFULLY
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    CIBIL — CIBIL not adhering to Credit Information Companies Regulation Act 2005

                                    As per the Credit Information Companies Regulations Act, under Chapter VI:Information Privacy Principles And Furnishing of Credit Information
                                    "If a credit information company or specified user or credit institution in possession or control of the credit information, has not updated the information maintained by it, a borrower or client MAY REQUEST ALL or ANY OF THEM TO UPDATE THE INFORMATION; whether by making an appropriate correction, or addition or otherwise, and ON SUCH REQUEST the CREDIT INFORMATION COMPANY or the specified user or the credit institution, as the case may be, SHALL TAKE APPROPRIATE STEPS TO UPDATE THE CREDIT INFORMATION WITHIN THIRTY DAYS AFTER BEING REQUESTED TO DO SO"
                                    But when i called CIBIL and informed them that there is an inaccurate information appearing on my credit report and i want them to correct the same, instead of registering my complaint and initiating an investigation with the data provider they refused to take up the complaint saying that "we are only information reporting company and we report the information which is provided by banks. In case of any dispute or incorrect reporting i need to contact bank directly as they are the one who are reporting wrong information".
                                    In this way they have clearly breach the Credit Information Companies Regulations Act and i want the concern authorities to take up this issue seriously to safeguard the consumers interest.
                                    Now i have been been denied credit by other credit institutions on the basis of CIBIL report which is inaccurate.
                                    In such scenerios where bank denies to accept their mistake and update the information with CIBIL and on other hand CIBIL denies to register the consumer dispute poor consumer has nowhere to go.
                                    Hence i request RBI to come up with strict procedures to safeguard the consumers interest similar to Credit Disputing procedures in develope countries like U.S, U.K and South Africa.

                                    ICICI — DISCLOSURE OF CARD INFO BETWEEN 2 COMPANIES

                                    One tale caller from ICICI LOMBARD explained me about one parent insurance med claim insurance and taken all details about my family .promised me to send me the document .Before i revive document ICICI LOMBARD "blocked " 15477 Rs in my card which is not currently using by me .I closed the same card in 2005 and made disabled . Since i am not interested to use that card i requested them to cancel the insurance. They cancelled the came and said that money refunded back to you account. In the card section saying that they received 15000 only. and now they are sending letter for payment of 1642 including the fine and late payment fee .for the service i am not used .Most important thing I like to know that how ICICI LOMBARD is able to take the money from a card which even customer don’t know. I know only last 4 digit and first 4digits
                                    Next question of My out standing payment?? I have not shared the card number with the tele caller of the person claimimthat he is from ICICILOMBARD for your Ref Policy no:4063/HAP/03765208/00/000
                                    Mane :Suma jose
                                    There is no person in this name.
                                    …. pls help me

                                    ICICI Bank Credit Card — Repayments

                                    Dear Sir,
                                    I have paid initial amount of Rs. 2200 to my icici credit card dept. after the discussion had with one of the executive. But my salary account is blocked due to ICICI credit card. I am unable to operate my account where as I have submitted my application to the bank and their executives are also working on.

                                    My Issue is that my salary account is in same bank as with credit card. I am paying honestly then why they are blocking my account, this is really hampering me to do other work as I am not financially strong.
                                    Kindly help me out.

                                    Hoping for the support.

                                    Best Regards,
                                    Prasenjit Sinha

                                    Personal — warrant is not recieved

                                    10/10/2009

                                    Dear sir,

                                    As per Jm Finance company's mail, they are dispached my warrant as on 25/09/2009. POD NO. 130477. But unforunatly yet warrant is not recieved.

                                    Please confirm me.

                                    With regards,


                                    Bala Bhalerao
                                    [protected]
                                    Hi,

                                    I can see only the complaints and no resolution to the customer compliants have been added here. I suppose the Multi National Banks are playing with the dreams of the citizens in India by putting their name in the defaulter list in CIBIL. They are authorised only to add the name to the list, but I guess there is no way the name can be deleted from the list.
                                    If someone get to know this please do let me know the same.
                                    Thanks,
                                    Arun
                                    Cibil report has inaccurate information. I have never used any credit card. My name is also listed as defaulter of credit card. Can someone help me how to go further and if we complaint through this forum, is some body reply us or take action againt them.

                                    Thanks Anjali

                                    ICICI Bank — Information Not Being Provided By the Bank Relating to Personal Loan

                                    Hi I have a personal loan from ICICI that I have been paying EMI for the last 2 years or so. However due to an unfortunate incident I have lost the documents relating to that personal loan. As a result I do not have access to the personal loan account no or any other information pertaining to that loan. The EMI is being paid out automatically from my HDFC bank salary AC No-[protected], Salt Lake, Sec - II Branch in Kolkata. I have sent repeated mails to ICICI Bank for the last 3 days asking for some response in helping me out by providing me the Loan Account No and also telling me how many months I would have left for my loan amount to be fulfilled , but I have received no response from them. This is causing me emotional duress and effecting my life to a great extent. I would like help in getting a positive response from ICICI.
                                    Dear Tamal,

                                    We're sorry to hear about your experience and apologise for the inconvenience caused.

                                    Please write to us with your contact details at [protected]@icicibank.com (Subject line: UID 279103) and we'll immediately contact you and work to address your issue.

                                    Regards,
                                    ICICI Customer Service Team.
                                    Dear Loknath,

                                    Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3893052' in the subject line.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear all,
                                    It is really strange that from last one week I am getting continuous call from lady who claims to be lawyer from high court in Nagpur telling me to clear my cards dues. Otherwise they wilI Issue warrants against me : please find below. The the sms below lady who claims to be lawyer Akansha calls from [protected]

                                    Text 1
                                    Call on this no. [protected] his name is mr. vipin tiwari. Call back him within 1 hour, otherwise i hav 2 send ur case 2 legal initiate.
                                    Text 2
                                    Call me urgently, otherwise right now im sending ur case to non bailable warrant.
                                    Kindly help

                                    REGDS

                                    Shruti
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                                      S
                                      sanjeev2009
                                      from Chennai, Tamil Nadu
                                      Jan 14, 2013
                                      Resolved
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                                      Resolved

                                      Address: Udaipur, Rajasthan

                                      Dear Sir,

                                      This is SANJEEV SARDANA, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
                                      It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money , without any intimation through phone or statement or any way.

                                      Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?

                                      Please find the below details for all the transactions made by bank.
                                      SB5495745 25/10/2012 25/10/2012 MABChgs-Sep12+STax 30.9 Dr 280.90 6,432.78 TBI
                                      SB8616429 09/11/2012 09/11/2012 MABChgs-Oct12+STax 30.9 Dr 280.90 5,707.88 TBI
                                      SB5995714 12/12/2012 12/12/2012 MABChgs-Nov12+STax 30.9 Dr 280.90 4,515.74 TBI
                                      SB5427252 08/01/2013 08/01/2013 MABChgs-Dec12+STax 43.26 Dr 393.26 4,122.48 TBI


                                      Please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount , as there was no proper communication.

                                      Regards,
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      Deduction of MAB charges without informing about the change
                                      I am having a savings account with ICICI bank, Jayanagar 3rd block, Bangalore, Karnataka since last 5 years. My account no. is[protected].

                                      My account has been debited by Rs. 280.90 on 03/10/12 for MAB charges for Aug-12.

                                      I was very shocked to see deduction of minimum balance charges as I have always been maintaining minimum quarterly average balance of Rs. 10,000 in my account.Through detailed searching on the Internet I was able to find that your bank has changed the system of minimum balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance some months back. However it is very DISAPPOINTING to note that your Bank did not even bothered to inform the existing customers about this major change.

                                      Since I was never informed about change of system of minimum balance from quarterly to monthly basis and my quarterly average balance was more than Rs. 10,000 during the period for which charges have been deducted, the charges of Rs. 280.90 wrongly deducted from my account must be credited back to my account immediately.

                                      Since your bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

                                      Nutan Jain
                                      Hi Nutan,

                                      Did ICICI people call you? I also checked my ICICI bank statement and even I am having this issue.

                                      Regards
                                      Poonam
                                      Hi,
                                      I am having icici account sb .

                                      05/12/2012 PrivlgMABchgs, Nov12, +ST30.9 280.90
                                      09/01/2013 PrivlgMABchgs, Dec12, +ST21.63 196.63

                                      And this is my demat account with sherkhan According to norms this is a zero balance account. How these guys are deducted in my account.

                                      I am frustrated very much due to irrelevant charges. Please don't repeat this.

                                      Thanks,
                                      M pujari
                                      I am having a savings account with ICICI bank, Sec-11, Panchkula, Haryana . My account no. is[protected].
                                      I was regularly maintaining Quaterly Average Min balance of Rs 10, 000/- till May'13.Recently when I was checking my bank statement, it was learnt that at monthly basis MAB Chgs of Rs 393.26 being deducted since May13.

                                      I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.


                                      Regards,
                                      Anil Upadhyay
                                      [protected]
                                      I am having a saving account with ICICI bank, Ananthapur branch, andhrapradesh since last 5 years.
                                      My account no :[protected].

                                      My account has been debited by Rs. 280.90 on 03/10/12 for MAB charges for Feb-14.

                                      12/03/2014 MABChgs-Feb14+STax 30.9 DR INR 280.90

                                      I was very shocked to see deduction of minimum balance charges as I have always been
                                      maintaining minimum quarterly average balance of Rs. 10, 000 in my account.Through detailed
                                      searching on the Internet I was able to find that your bank has changed the system of minimum
                                      balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance some months back.
                                      However it is very DISAPPOINTING to note that your Bank did not even bothered to inform the existing
                                      customers about this major change.

                                      Please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount, as there was no proper communication.

                                      Regards
                                      C Swarnalatha
                                      I am having a saving account with ICICI bank, Ananthapur branch, andhrapradesh since last 5 years.
                                      My account no :[protected].

                                      My account has been debited by Rs. 280.90 on 03/10/12 for MAB charges for Feb-14.

                                      12/03/2014 MABChgs-Feb14+STax 30.9 DR INR 280.90

                                      I was very shocked to see deduction of minimum balance charges as I have always been
                                      maintaining minimum quarterly average balance of Rs. 10, 000 in my account.Through detailed
                                      searching on the Internet I was able to find that your bank has changed the system of minimum
                                      balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance some months back.
                                      However it is very DISAPPOINTING to note that your Bank did not even bothered to inform the existing
                                      customers about this major change.

                                      Please take some action against this bank for not complying RBI standards / guidelines. And help to get back the debited amount, as there was no proper communication.

                                      Regards
                                      C Swarnalatha
                                      I have been working overseas in US for past 5 years. I have an ICICI savings account which i have opened in Powai branch Mumbai while I was in India for doing my stock trading. I have returned back to India last year. I have accidentally noticed that ICICI has been deducting an amount of Rs.390+ taxes from my account for the past 3 years! I had the minimum balance maintained in account according to the back agreements before I was leaving to US and now i have noticed that my account balance it brought down to less 1000 Rupees after all the deductions from bank. I was never notified about the deductions and its like almost 7000 deducted from account as the MAB charges till date. I have visited a nearby ICICI bank in Bangalore and they are saying they cannot do anything on this regard. I want to file a complaint against ICICI bank as Cheating consumers by deducting amount from my account without prior notices. I need the amount back or I would like to close the account for this madness.
                                      My ICICI account number is[protected]
                                      i am having this same problem again and again and again...i had 14000rs this morning in my account and now its 8000..i am having this same problem everytime...kindly go into the problem and reverse my money...
                                      acc no.[protected]
                                      mobile no. [protected]
                                      Dear Mr.Agarwal,

                                      We regret the inconvenience caused. We have made a note of your contact number. Our official will get in touch with you and address your concerns.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      I am having same problem from this month my ICICI SAVING BANK a/c no.[protected] andheri kurla road branch, suddenly deducted MAB CHARGES 256/- without any notification, actually this account with PPF acccount...dear ICICI TEAM please solve this problem, kind regards,

                                      Prabhakar Raje
                                      Mobile [protected]

                                      gmail raje.[protected]@gmail.com
                                      ac no[protected]
                                      mobile no [protected]
                                      i have a ac with icici..and you are deducting money from my ac, reason mab charges
                                      you guys told me that you ll call me but still I din t receive any call from you
                                      Please see through my complaints
                                      Sir,

                                      i am really fed up with your bank.
                                      This is to inform you that i Azharuddin maintain a current account in yours bank.
                                      Account name = Azharuddin
                                      Account Number =[protected]
                                      Branch = Lajpat Nagar, New Delhi
                                      My account was deactivate but they are debiting my charges day by day without any information. i am maintaining my balance till activation date but they are debiting amount. They are cutting 2012 and 2013 year amount.
                                      Please take some action and revert my balance please.

                                      1
                                      09/02/2015
                                      MABChgs-Apr13+ST
                                      Dr.
                                      393.26


                                      2
                                      09/02/2015
                                      MABChgs-Oct12+ST
                                      Dr.
                                      393.26


                                      3
                                      09/02/2015
                                      MABChgs-Aug12+ST
                                      Dr.
                                      393.26


                                      4
                                      09/02/2015
                                      MABChgs-Jul12+ST
                                      Dr.
                                      393.26


                                      5
                                      07/02/2015
                                      MABChgs-Sep12+ST
                                      Dr.
                                      393.26


                                      6
                                      06/02/2015
                                      MABChgs-Feb13+ST
                                      Dr.
                                      393.26


                                      7
                                      05/02/2015
                                      MABChgs-May13+ST
                                      Dr.
                                      393.26

                                      Thanks.
                                      Sir,

                                      i am really fed up with your bank.
                                      This is to inform you that i Azharuddin maintain a current account in yours bank.
                                      Account name = Azharuddin
                                      Account Number =[protected]
                                      Mobile Number =[protected], [protected]
                                      Branch = Lajpat Nagar, New Delhi
                                      My account was deactivate but they are debiting my charges day by day
                                      without any information. i am maintaining my balance till activation
                                      date but they are debiting amount. They are cutting 2012 and 2013 year
                                      amount.
                                      Please take some action and revert my balance please.

                                      1
                                      09/02/2015
                                      MABChgs-Apr13+ST
                                      Dr.
                                      393.26


                                      2
                                      09/02/2015
                                      MABChgs-Oct12+ST
                                      Dr.
                                      393.26


                                      3
                                      09/02/2015
                                      MABChgs-Aug12+ST
                                      Dr.
                                      393.26


                                      4
                                      09/02/2015
                                      MABChgs-Jul12+ST
                                      Dr.
                                      393.26


                                      5
                                      07/02/2015
                                      MABChgs-Sep12+ST
                                      Dr.
                                      393.26


                                      6
                                      06/02/2015
                                      MABChgs-Feb13+ST
                                      Dr.
                                      393.26


                                      7
                                      05/02/2015
                                      MABChgs-May13+ST
                                      Dr.
                                      393.26

                                      Thanks.
                                      [protected]
                                      MABChgs-Feb15+STax 30.9

                                      RS:- 280.90+
                                      Hi,
                                      I am Anjali Arun Mankar, my account is a salary account and still i am getting deductions for MAB charges per month.

                                      pls help.what to do to not to get those deductions.
                                      Dear Customer (benode sar),

                                      Please write to [protected]@icicibank with your contact details. Our official will contact you and assist. Kindly refer '138944_aabc' in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dear Ms. Mankar,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (138944_aabd) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      I have ICICI BANK Acount at Powai branch mumbai, My acount no. is[protected]. From last two month they had levied two time penalty of 390. Its bank responsibility to inform the customer, if they are deducting any amount.

                                      As this is source of income for ICICI BANK, if by mistake any customer fails to check the statemnt, then bank will just take all the amt. in the way of MAB Charges.

                                      RBI should act on this matter..
                                      Hi,

                                      I am Mounika, my account is a salary account. Amount has been deducted in the name of Minimum Account Balance for three times.

                                      Please do needful.

                                      Regards,
                                      S.Mounika
                                      Hello, My Name is Shruti Singh, I am having a Salary Account with ICICI Bank, New Cloth Market Branch, Ahmedabad.
                                      I receive a message from ICICI Bank to maintain my account minimum balance to avoid MAB deduction.
                                      Though I am having salary account and as per my knowledge salary account has no minimum balance requirement, so I don't understand this. Kindly help me understanding and please solve this issue.
                                      My contact number is [protected].

                                      Thank You
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                                        H
                                        hemchetia
                                        from Delhi, Delhi
                                        Jan 14, 2013
                                        Resolved
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                                        Resolved

                                        Address: South Delhi, Delhi

                                        Hello,
                                        My name is Hema Chetia and i m not your customer neither i want to be. I would like to complaint against your collection agency located it in Rohini Sec - 8, SD Tower, 7th Floor. Two ladies name Anjali and Priyanka abused me for no reason dey called up on my office landline no. evn though i told them Mr. Jitendra's mobile No one week ago still they called me up on my office number which is not bearable and they abused me very badly ( dey use "teri aukat nahi hai manager se baat karney ke by priyankan and anjali is worst den priyanka c abused very badly without ne reason i asked about agencies owner number n dey used slang lagnuage to me even threatend me)which is not gong to tolerate at any cost. I m gong to complain in Rohini police station for my personal safety.

                                        Thanks
                                        Hema
                                        [protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        Dear Hema,

                                        We regret the inconvenience caused. We have made a note of your contact number. Our official will get back to you soon to assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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