ICICI Bank Complaints & Reviews

Vodafone — Billing of Bank Charges

I want to raise a complain against Vodafone, Inspite of stopping the ECS facility and 100% bill amount paid before due date they sent the request to my bank for payment and due to unsufficient balance bank charged my Rs 286. When i talk to executive he said to pay the rest amount of the next bill i.e. for April 10 and i paid. Since april i m paying the next bills properly but for that Rs286 they are alway calling me and adding the amount to my current bills. I have explained the same more than 25 time but they alway say that they will come back to me and they never did.

I am fade up with their call every time and explaing them. Please help me.

I just got the confirmation that they will contact me, but its been 20 days and the issue is still at the same situation.

Hi Santosh,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3571626' in the subject line.

Regards,
ICICI Bank Customer Service Team

Credit Card — card block

My Card No: [protected].

My card has been blocked since 6 months with out a proper reasoning. I have been continuosly disturbed by your executive asking for payments for which i'm not responsible. I didn't receive any swipe details not an statement also. Only few days back i came to know that my card has been blocked. I'm mentally disturbed a lot seeing your poor service and i now wish to cancel my credit card. Want to know the procedure kindly help me.

Thanks,
Lakshmi.

ICICI Credit Card — Some one has used my credit card

Hi,

ICICI Credit card sales executives were calling me again and again before 8-10 months for credit card so finally i applied and got card.

I am never using that card even i dont know the card. After receiving card i kept that card as it is.

Before 2 days received one statement that billers are registered on my ICICI credit card one is idea mobile no and 2nd is MSEBPU customer no. Both i am not using or never applied to ICICI to registered these billers. In fact ICICI has paid bill of idea no which i am not using. How this is possible ?

If any customer is registering any biller on his card ICICI will take card holder's information. But i have never registered then how this possible ? It is just to harrase customer.

Bank should look into the matter.

Regards,
Gopal.

icicibank credit cards — stop payments of usdollars

i am a credit card holder o[censored]r bank
no is[protected]
in this months statement thare
are some us dollars credited in my a/c
i am hear with requesting u that hance forth
never support any of such entries&try to inform
me before doing the same.
this time it was my fault &i will pay for it,but next time pl.make me elart&oblige.thanks
-kunal

Dear Sir,

I am Mohamed Taj Uddin Mother Name Meharunissa I am using ICICI Credit Card # [protected] valid up to 01-08 to 01-12, Some one made transaction of 15, 148.78, 33, 195.51 and 2, 274.00 these transaction is made on 10-06-08 total amount 50618.29
i dont know how they have used my card. please help on this stuff for easy process

Please issue this problem and waiting for the return of the same

regards,
Mohamed Taj U
[protected]

ICICI Credit cards — Unauthorized Online Transaction

Date: 05/03/2008

TO
THE CHARGE BACK TEAM


CREDIT CARD NO. : [protected]

This is to inform you that the following transactions are not authorized by me & remain disputed for payment.

All the transactions are done online to “ESEVA – EPAYMENTS – HYDERABAD”

Sr. No. Merchant’s Name Date of Transaction Amount
1. ESEVA – EPAYMENTS – HYDERABAD [protected] 360.00
2. ESEVA – EPAYMENTS – HYDERABAD [protected] 533.00
3. ESEVA – EPAYMENTS – HYDERABAD [protected] 150.00
4. ESEVA – EPAYMENTS – HYDERABAD [protected] 894.00
5. ESEVA – EPAYMENTS – HYDERABAD [protected] 1445.00
6. ESEVA – EPAYMENTS – HYDERABAD [protected] 2349.00
7. ESEVA – EPAYMENTS – HYDERABAD [protected] 8633.00

I have made a dispute request for the same. The Request No. : SR – 58336459. Please resolve this dispute. You can call me for any details on [protected].

I have posted(faxed) this dispute complaint on 05-03-08 but nothing has been processed yet. Please help me how to proceed ahead in this.


NIRAV THAKER

ICICI Credit Card — Unauthorised debit and raising recovery.

Dear Sir,

I am a credit card holder of ICICI Credit card no. [protected], which I have not used for last five years for any purpose.

ICICI bank Credit card division has been debiting my account with some EMI for some insurance policy of ICICI Lombard General Insurance, for which I never applied/consented.

Constantly every month the EMI was being debited and bills were being raised, on which I have been calling to their call centre raising my objection that I have never opted for any such Insurance coverage and as such they should recredit my account with stoppage of further debiting my credit card account. The persons receivng calls were saying that if I had not opted for it, I should ignore the bills and there is no problem in it.

I am surprised that the raising debits of EMIs is continue and I have now been receiving some phone calls also to pay off the dues, which according to their own accounting system for penalties/interest what so ever has reached upto sum of around Rs. 17000/-.

I have never opted for any insurance product and never consented to debit my credit card account. Also I never applied for any such insurance coverage.

I therefore, request to please intervene and wipe off the fictitious dues raised on me without my consent/authorisation and stop the mental agony being given to me, as otherwise I shall have no way except to raise issue before comptent court of law/consumer forum, for which ICICI bank Credit Card division/ICICI Lombard General Insurance would be solely held responsible.

A timely intervention and solution is anticipated.

Thanking you,

Yours faithfully,

NATHU RAM JATAV

ICICI Bank Lone — Unwanted Call from icici / Hdfc etc. & S.M.S

Unwanted call & SMS form ICICI Bank Lone / HDFC Various SMS from them . They Disturbing me all Time. and AIRTEL COMPUTER Call Disturb any time. i dont want this type of call.
Otherwaise I Take Ligal Action.

ICICI BANK LTD., CREDIT CARD — MISUSE OF THE CREDIT CARD

Sir, I am the credit card holder of ICICI BANK LTD. my credit card no. is [protected] in my name.
Sir, firstly when i received the statement from ICICI BANK that the payment of Rs. 5800 is made in mumbai to TATA INDICOM through my credit card I lodge a complaint on customer care on 4.4.208 to block my card and my complaint no. is 61765629 and against I made another complaint on the customer care on 16.4.2008 and the complaint no. is SR 63167338. but no action was taken on my complaint by the bank. Then my card used 6 times on 19.4.2008 and the amount of Rs. 460, Rs. 850, Rs. 1300, Rs. 740, Rs. 1000, Rs. 2200 has been made by Credit crad in mumbai to TATA INDICOM but bank didn't intimate me about the payments and again my card has been used on 22.4.2008 and on 23.4.2008 & the amount of Rs. 600, Rs. 1180, Rs. 680, & Rs. 2075, Rs. 1520, Rs. 1237, Rs. 970, Rs. 350 respectively. Sir, Kindly register my case against the ICICI BANK LTD.

The usage of my credit card is not right and they are not giving me the detail about the number for which the payment is made in mumbai to TATA INDICOM and they want to recover the money from me without giving me the details and they also debits 5000 Rs. from my saving a/c[protected] from the same cause without giving me the intimation.

Personal — Unauthorised Credit Card Transaction by the unknown person

With referrence to the above subject, I have to state the following.

The Unauthorised transaction are made by the unknown person from my credit card, this transactions are not done by me.

Case Details:

Credit card holder name :- Sarvesh Kumar Brahma
Credit Card No. :- [protected]
Complaint No. :- SR 91441634
Transaction Date :- 13 th Sep. 2008
Transaction Done With :- Bharti Airtel
Transaction amount :- Rs. 20, 000 /-

I had already send you fax previously for the same case, Complaint No. SR 79431546.
So Kindly reinvestgate the above case at the earliest. I Will not pay the above said amount at any cost as this transaction are not done by me.
Thanking you.

Sarvesh K. Brahma

ICICI Bank — Unauthorised blocking of credit card

This is to bring to your notice that my ICICI BANK credit card # [protected] has been blocked by the bank without giving any valid clarification or prior notification.
I have not defaulted in paying my dues till date. For every statement generated I have paid more than minimum Amount which was required to be paid.

Amount paid till date:
Cheque no 24427 – Rs 5000/- paid on 08-Dec-2008 Statement - November
Cheque no 24428 – Rs 5000/- paid on 27-Dec-2008 Statement - December
Cash paid 9400/- for the statement of January 2009

Card has been blocked from 8-Feb-2009. After receiving the statement when contacted Customer Care Unit it was informed to me that my card has been blocked and I need to pay 50% of the outstanding to unblock it. They have also informed me that my details have been given to collection department and unless and until I pay the said amount they are not going to unblock my card. Also, they are not providing any reason for the same. For the month of February, total amount due is Rs 42, 706.49 and the minimum payment is Rs 2140/- and the due date for the same is 25-Feb-2009.

Would like to understand to complete reason behind blocking customer’s credit card with out any notification even though customer is timely fulfilling the minimum due requirement.

Also please make note until and unless proper feedback for the concern issue is not
received, payment transactions pertaining to this credit card will be stopped from my end and would not expect any collection calls /visit from bank or third party collection franchises.

Failure to adherence to the subjected details serious legal action would be taken from my side for Mental Harassment with out any genuine issue hence kindly consider the same.

Looking forward for kind cooperation and reply.

ICICI Credit Card — Transaction on a blocked credit card

Dear Sir,
I have already blocked my I.C.I.C.I Credit card 9 months ago and paid all my dues by 4th may 2009. But my card (which is blocked by me) has been charged on 14-05-09 and an sms has come to me today that 9500 has been transacted on 14-05-09. So what should i do now. i cannot afford this 9500. I even spoke to the customer care execute on 07-05-09, that i want to cancel my card. But she assured me that there will not be any further transaction and my card is a life time free card, so don't cancel it. I believed that statement and did not cancel the card.
What should i do now?

Dear Mr. Sudarsan,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue-Credit card’ as the subject line. Request you to provide the relevant details of your credit card along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Credit Card — Missuse of the Credit card

Dear All,
I am working in a shop with a salary of Rs.2000/- per month. One day ICICI bank employee have come to my owner's shop and insisted me to take the card and told me that there will not be any charges levied to me for keeping it with me and it will be very useful. He requested me many times and told me that he will get Commission for the same. On repeated request I agreed and I gave him only my Driving license Xerox and after few days I got the card based on my driving License.
After 2 years I got the bill for 25000/- from ICICI Bank which I was surprised and then realized that my card is missing and I have given immediately a Registered Letter reply stating that I have not used the same and I am not liable to pay for the same
Now the Bankers are coming to my owner's shop and creating a nuisance and threatening me for the recovery of the money.
It is negligence of the Shop keeper that he has not cross checked the signature on the card and on the receipt. And the Banker’s that they have issued me the card only on the basis of the driving license without checking my repayment capacity and my background i.e. IT Returns
Now there is a threat on my Job and on me and I am not in a position to pay the amount.
Can any one suggest me?

Dear Mr. Jain,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue-Credit Card’ as the subject line. Request you to provide the relevant details of your credit card along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Bank Credit Card — LINK MY DATA FROM CARD DEPARTMENT

DATE:[protected]

TO;
CONSUMER FORUM


Sub. : internet transaction dispute
Credit Card No. [protected]

Dear Sir,

This is in the reference of above, I do not made any transaction of Rs. 36, 282/- from Ezeego Travels but it shown in my statement.

For this matter I have already send one letter with my signature.

As this is the matter of 06 / 06 /2009, I request you to consider my application in a high importance.

i wiil attach that documents to u.

Awaiting for your early reply,

Thanks,

Mr. Jainesh Modi

Mo: [protected]

R/S,
I WANT TO CHANGE MY ADDRESS FOR E-STATEMENT RECEVIED.

SO, TELL ME HOW TO CHANGE ADDRESS.

THANKING YOU.

ICICI Bank Credit Card — Miss use of Credit card no.

This is to let you know that there has been missue of my credit card information to make payment of expenses I never incurred. On 29th July, 2009 around 10.35 pm I got a sms saying there has been a transaction on my credit card of Rs. 4, 260/- & is made at REL ENERGY BILL, just after 5 minutes I got a 2nd Sms saying there has been a transaction on my credit card of Rs. 4, 600/- & is made at REL ENERGY BILL. . Again after 20 min I got an Sms that the transaction of Rs. 24, 415/- was declined due to insufficient credit limit. (as the credit limit was upto 25000 only). from then I have been trying to block my card calling up the customer service executive at last I could connect to one of them at 12.10 am, where in the executive told me that card has been blocked and the investigation process has already started, He asked me to register the complain again on 30th July.
I approached the ICICI bank, Prabhadevi branch but I dint get any proper respone except they asked me to the customer care. On calling again they said that the investigation in on which may take 60 to 90 days. On asking about a complain no. they were unable to provide the same stating they cannot assure anything until the investigation report comes.
There is no assurance for the customer as to what will happen, no complain no. given for follow up. No one to take responsiblity & give proper response. But their billing cycle will go on they will send bill and charge interest on nonpayment. what should the customer do.

Dear Ms. Shereel,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service - Credit Card'. Request you to provide the relevant details of the card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

My Card No: [protected]

My card has been blocked since 1 year with out a proper reasoning. I have been continuosly disturbed by your executive asking for payments for which i'm not responsible. I didn't receive any swipe details not an statement also. Only few days back i came to know that my card has been blocked. I'm mentally disturbed a lot seeing your poor service and i now wish to cancel my credit card. Want to know the procedure kindly help me.

Thanks,
Amita

ICICI Bank Credit Card — Un Authorised transaction happend on card

I Rajesh Barot, possess ICICI Bank credit card and along with this they have issued one add on card on my wife's name, Sweta Barot. (Card Number [protected])

There was one un authorised transaction happend on this card worth Rs. 56019.66 dated on 15th Dec 2009 at Bangkok. My wife do not possess Passport so how can she fly to other country and make such transaction?????

when I got free from my office meeting, I have seen that I have received some sms alert on my mobile number regarding the transaction and I have requested bank to block the card. I have given written complaint to dispute department, Mumbai of ICICI Bank Credit card dated on 16/2/2009.

I have written so many mails and called to the customer care so many times,
finally they have replied to my mail that According to the confirmation received from the department concerned that,

We have an exclusive investigation team which looks into the dispute-related complaints. As per the investigation, this dispute has been resolved in favour of the bank.

Hi Rajesh,

We regret the inconvenience caused to you. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICIBANK — misuse of credit card

i have returned mycredit card. but icici general insurence is drawing amount from the account.i have coplained but still the process is going on.

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "662553" in the subject line.

Regards,
ICICI Bank Customer Service Team

unauthorised transaction — unknown transaction from my account

Sir,
My name is Prateek jain & a/c no. is [protected] in Lalitpur branch(up). On 4th sep somebody has withdrawn Rs.2300 from my account.This transaction was not by my consent. please check out this illegal transfer.Please reply me soon.

Thank you.

ICICI Bank Credit Card — UNAUTHORISED RECOVERY OF DUES

I had applied for full & final settlement of my two of the ICICI Bank Credit Cards in April 2010. I was issued letters and asked to pay the final settlement amount before 30th April 2010 to close the dues. I have already paid the demanded dues with time frame at the bank in cash. Now after six months I have received a legal notice from advocate of ICICI Bank claiming further dues on Card. Kindly take it up as this harrasment has disturbed my personal life. As even before I had done a settelement only on the terms that all dues are cleared and now again they started the whole story again.

ICICI Bank Ltd — NOT TAKING RESPONSIBILITY FOR FALSE TRANSACTIONS AND NOT RETURNING MONEY

I have account in ICICI Bank ltd since 2008 and there were false transactions happened towards vodafone billing on 28/05/2010 from my account worth Rs-20000/-. I filled case in consumer court but ICICI Bank is not being present for any court date. I lost my money which I kept for submission of my fees. I had internet banking account but I was not using it. Bank is not taking responsibility for the false transfer. I want my money back from bank.

yes this bank is not good government should take some action against this.

ICICI Bank — misuse of my mobile no

I have been receiveing SMS from ICICI bank for some credit card ending 5XXXXX006 stating that a statment has been sent to your email [protected]@yahoo.com
I dont know who is this guy who is giving my mobile no for his credit card and he may do some fraud I have made a complaint on the help desk of ICICI also but nothing has happned and i am still getting the SMS every month

Please help me how can I get my number removed from their records

Hi,

We are sorry to hear about your experience.We have made a note of your complaint. Please write to us with your contact details at [protected]@icicibank.com and we will get in touch with you in order to address the issue. Kindly refer "1099154" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank Credit Card — MISUSED BY UNKNOWN PERSON

Dear sir,

sub; My credit card transactions misused by unknown person
Ref: Call received from your vigilance department
Name; P.MURALI
Credit card number : [protected]

Today I got call from your vigilance department that some body tried do to cash transactions in my
card number at 11.00 AM.
Your vigilance department found this transactions and blocked my card.
i thank your vigilance department for their immediate attention and blocked the card immediately.
I tried the customer service center to lodge the complaint, but i could not get the line.
hence I am giving my complaints through mail.
I request you to take necessary actions and issue fresh card.
Your reply required by the following mail
[protected]@in.festo.com
[protected]@gmail.com

Regards,
MURALI.P

ICICI Bank — Misuse Of Credit card

my credit card has been misused online. Some one has done transactions on my behalf online. I have never shared details with anyone and I never carry icici card with me in pocket.the card is still with me. I have used it for mobile recharge that too from icici site only.My service request number is S.R.[protected]. Customer care is saying that since it is 3D secure transactions they cannot ask the details from merchant. Also I did not got SMS on any transaction. Around 9 transactions have been done amount of Rs 29,000.

no product — unauthorised debits

Hello,

My bank account with Lloyds bank account number 25383168 (sort code : 308045) is debiting 10 pounds each today 8/0602011 and last month may 10 2011 by debit card debit . I am not yet any use of shoppers discount or online order or purchases from shoppers co.uk,

Binu Thankachan
20 phipps Road
oxford
mobile no : [protected]

ICICI Bank Ltd — Not Receiving the Transaction Report

Dear Sir,
I'm Mr.Ferose, I was the customer of ICICI Bank (Branch: Porur),for the past 1 year,
From the day 1, I dint receive any Transaction Bill Details for my account, Moreover, i Spoke to Branch manager regading this issue, he asked letter, i too did that thing, Later on he said to contact ICICI Customer care. Then, I Contacted, ICICI Customer care services, they acknowledgement my Standing report and they said they will take this issue and resolve it soon.
From till now, My problem is still a standing backlog for me.

Statement no: SR[protected]
Courier no: S03081476;
Courier Name: French Express Dt: 16.05.2011,
I request you to kindly solve this issue as soon as possible,
Hoping the best from you.
Thank You,

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1907881" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Ananth,

We understand that our official is in touch with you and addressing your concerns.

Regards,
ICICI Bank Customer Service Team

I got irresponsible reply from ICICI bank Head- quality service bangalore mentioning that credit card transaction has happened with authentication and it cannt be rolled back.
Apart from me and ICICI bank, no one else knows my credit card information.
Looking at his answer, I suspect ICICI participating in fraud business with Entropay UK . After observing this fraud transaction in my statement, I have contacted ENTROPAY support team through email. They have clearly told me that some one has created a dummy account and registered my credit card against this account. ICICI bank has authorized this registration without my approval. ICICI allowed this transaction to happen. ENTROPPAY has agreed to cooperate with Bank in investigating this fraud. Even after informing this, ICICI bank is not ready to own the issue. This clearly shows how much badly you treat your customers. I need this transaction reversed as soon as possible. I have already filed a police case against ICICI bank in cyber crime police station, local police station and will be putting a complaint in consumer forum also. I will be reporting this to RBI also.
If I dont get any resolution as soon as possible, I am going to contact media people regarding this harrasment and also the internation media.
I am also your previlaged customer who has been using service from more than 6 years . If matter is not resolved I am going to spread news about this bad incident in social media and all of my colleagues (around 1 lakh).
ICICI bank doesnt really care about customer. Worst bank ever. Not eligible for even 1% trust of customer
Regards
Ananth

hi
i m kalpesh i have SBI CREDIT CARD
this same case is done with me on 29/9/2012 www.entropay.com of rs 18810.91 of 209gbt. i had also file complain aganist local police and crime branch of gujarat, new delhi and mumbai crime cell. i[censored] get any information, pls call me [protected].
thank u

ananthk
please do a complain at delhi cyber crine cell and mumbai cyber crime cell by REGESTER AD AT POST as i had done it, if many complain will go they will handle seriously. The address are below.
Delhi
CBI Cyber Crime Cell:
Superintendent of Police,
Cyber Crime Investigation Cell
Central Bureau of Investigation,
5th Floor, Block No.3,
CGO Complex,
Lodhi Road,
New Delhi – 3

Mumbai
Address:
Cyber Crime Investigation Cell
Office of Commissioner of
Police office, Annex -3 Building,
1st floor, Near Crawford Market,
Mumbai-01.
Contact Details:
+[protected]
+[protected]
Web site: http://www.cybercellmumbai.com
E-mail id: [protected]@cybercellmumbai.com
i[censored] want u can call me

I am HDFC credit card holder. On 14th Oct, 2012 I received a SMS from HDFC bank that two transactions happened on my account through ENTROPAY UK LONDON. Transaction reference numbers 1) 040095 and 2) 044315. Each transaction of Rs.35787.96. Immediately I called HDFC customer care and blocked my card( ref number-[protected]) and asked them to stop payment to the merchant. They said card block is possible but payment cant be stop. Next day morning I placed complaint letter with filled disputed form. I also placed a Police Diary(number 76) at local police station(Ramamurthy Nagar, Bangalore). After some days I received a call from HDFC bank about the disputed transaction and they informed me that they will do investigation and will take 45 days.
Today[protected] I got a letter from HDFC bank that they are done with the investigation and according to that those transactions were legal so I have to pay Rs.75, 000(with interest). They did not given any more information like from where those transactions happened, what product, from whice ip address, location etc. I am going to place a complaint to cyber crime, RBI and bank to investigate properly. Please take my complain against the HDFC bank. I never shared my credit card detail with anyone and the card is still with me. I dont want to pay money for which I dis not do anything. The bank is not doing proper investigation.
Please share your email id to know information between each other. [protected]@gmail.com

Respected Sir/Madam,

I am Nikhilesh Ray staying at Vashi, Navi Mumbai. I would like to register a complaint/dispute against missuse of my ICICI credit card.

There were three fraudulent transactions made from my ICICI credit card account number [protected] on dated 26.12.2012. The details are as mentioned below:

1. Transaction of GBP 233.93 is made at www.SPORTSDIRECT on 26-dec-2012 (5:22:53 pm)
2. Transaction o[censored]SD 115.44 is made at ENTROPAY on 26-dec-2012 (4:47:50 pm)
3. Transaction o[censored]SD 188.91 is made at ENTROPAY on 26-dec-2-12 (4:43:40 pm)

As soon as I got message on mobile number [protected] about the transactions, I have contacted ICICI bank customer care and informed about the fraud incident. The ICICI bank employee (Emp number: 218314) has blocked my credit card against service request (SR[protected]. This ICICI employee has informed to file FIR and register complaint to Cyber cell Department.

Hence, I have registered my complaint to the cyber cell department.

Now the transactions are also appearing in the statement. On further raising concern against service request SR[protected], the customer care says that they cannot help me in this matter as the transaction was done through 3-D authentication, but I have already informed that i have not shared these information anywhere. I want ICICI Bank to take necessary steps to reverse the transaction immediately as I am not liable to pay this amount and the bank is equally responsible for this loss.

Also I have seen in this consumer forum that many of other customers had also faced the same problem.

Attaching herewith the submitted copy of complaint submitted to the cyber cell department.

Please update me on the status of the same.

Thanks for your cooperation.

Regards,
Nikhilesh Ray
+91-[protected]

Hi All,

I am Atyant Jain currently in Germany. I would like to register a complaint/dispute against misuse of my ICICI credit card.

There were three fraudulent transactions made from my ICICI credit card on dated 28.12.2012. The details are as mentioned below:

1. Transaction of GBP 236.97 is made at www.SPORTSDIRECT on 28-dec-2012 (02:27:58)
2. Transaction o[censored]SD 104.95 is made at ENTROPAY on 28-dec-2012 (2:06:25)
3. Transaction o[censored]SD 199.40 is made at ENTROPAY on 28-dec-2012 (2:04:08 pm)

As soon as i came to know on my email, I informed the icici and blocked the card and also asked them to revert the transaction but they are saying that since it is a 3d secure authentication, they cannot revert it.

I had already informed that i have not shared this information and the bank is liable to pay this amount as this is not my fault alone.

Please let me know the status update

Regards
Atyant Jain
email : [protected]@yahoo.com
Mobile :[protected]

Yes, I can see that all are happening with ICICI and HDFC bank only. Very few on other bank. I have placed a complain in local police station and they are investigating now. But frankly telling you, bank is very right on their path because they are doing according to the rules and regulations. So they will place this transaction on you only. But somehow, someone did this crime and it is very sad that no one is stopping this. Lots of cases happening with ENTROPAY and bank is not blocking this side. Strange right? Yes, may be some conspiracy...I dont know. Requesting banks to black list all this kind of sites when many users are suffering.

atm pin num recovery

Dear Sir/Madam, I have my ATM card but i forgot its PIN no. I will be very grateful if you can send my PIN no on my email id. My A/C no is:[protected] My Email ID is: [protected]@gmail.com Thanking You p.seenivasan

ICICI Bank — MAB Charges

I operate a joint savings account No.[protected] with ICICI bank, Mission Street Branch, Pondicherry, since April 2003. I saw some deductions in my account. the details are as follows.

05.09.12 MAB for April Rs. 382.02
24.09.12 MAB for July Rs. 393.26
03.10.12. MAB for Aug Rs. 280.90

I have been maintaining minimum quarterly average balance of Rs. 10,000 in my account.Through detailed searching on the Internet I was able to find that your bank has changed the system of minimum balance from Minimum Quarterly Average Balance to Minimum Monthly Average Balance since April 2012. But, it is very DISAPPOINTING to note that your Bank did not inform about this major change.You send so many mailers, but fail to inform regarding this change.

The above mentioned wrong deductions from my account must be credited back to my account immediately.

Since your bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Sandeep Chauhan

Hi Sandeep,

We have made a note of the account number and our official will get in touch with you to address your concern.

Regards,
ICICI Bank Customer Service Team

you have drawn an amount from my account in the name of MAB without any information... if this happens again i have to go to higher authorities without any option...

My account has been debited with Rs. 342 towards MAB, where as while opening a account with ICICI at Medchal branch I was intimated that if i give a standing instruction of min Rs. 1500 towards PPF, I can use this account as zero balance account. I kindly request you to reverse the debited amount and rectify the issue and do the needful at the earliest. Even this issue was intimated Medchal Branch Manager MR. Praveen, but till date no action has been taken to reverse the amount.

ICICI Bank — Deduction of amount without prior information

Dear sir,
my savings a/c[protected] is with icici bank, exhibition road, patna, bihar.In the month of oct 2008 the bank deducted around Rs900 from my a/c without informing me.They said you have not maintained the quaterly min. balance of Rs10000 but when i open my a/c it was Rs5000.Also if they increased the min.balance they must inform me.I am little late because i was not aware how to complain about these type of case.So please sir most humbly i say, pay some attention on this case.

Hi,

We are sorry for the inconvenience caused. We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

This is in regard of debit card problem . today, it was a very annoying experience of mine today with ICICI bank(branch

sector -18 ). as i got a card without name printed on it first time and it was creating problem in transactions, i

made a request for new card on my registered address.i received my new Debit visa card but name was printed on it

"SBMIT" instead of "SUMIT".


Regards,

Sumit

[protected]

ICICI a/c no:[protected]

branch sector 50 noida.

I agree

Hi Mahesh,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3559630' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi Abhishek,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Bijender,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Bijender,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Dheeraj,

We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi
Christina I am following with this from too long but no solution. Month on month I am landing up in paying in cheque by personally visiting the bank. I need a feedback on this what I should do on this. Suggest me weather I had to go to higher authorities for the solution. I am forced to do this . I need a permanent solution for this I am attaching the ECS Form from ICICI for your reference.

Giri

From: Giri Joga (KAR)
Sent: 10 September 2012 01:31 PM
To: '[protected]@hdfc.com'
Cc: '[protected]@hdfc.com'; 'christina.[protected]@icicibank.com'; 'info.[protected]@hdfc.com'
Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

Christina
Kindly revert on this do u require any other records

Giri

From: [protected]@hdfc.com [mailto:[protected]@hdfc.com]
Sent: Monday, September 10, 2012 01:29 PM
To: Giri Joga (KAR)
Cc: '[protected]@hdfc.com' <[protected]@hdfc.com>; 'christina.[protected]@icicibank.com' <christina.[protected]@icicibank.com>; 'info.[protected]@hdfc.com' <info.[protected]@hdfc.com>
Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

Dear Sir,

Kindly check with the bank what the details they required, since we have provided all the details.



Warm regards,
Bhaskar B S
You can access your account statement, certificate & much more
Visit our website www.hdfc.com - Existing Customer or Click on toolbar Contact us- then click - Value added services - Online access to existing customers.
From: "Giri Joga (KAR)" <Giri.[protected]@vodafone.com>

To: "'[protected]@hdfc.com'" <[protected]@hdfc.com>

Cc: "'[protected]@hdfc.com'" <[protected]@hdfc.com>, "'christina.[protected]@icicibank.com'" <christina.[protected]@icicibank.com>, "'info.[protected]@hdfc.com'" <info.[protected]@hdfc.com>

Date: 09/10/2012 11:44 AM
Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

________________________________________



Hi
Bhaskar/christina

kindly help I not able to understand what to do. No solution from last 4 months. Pl let me know what should I do...
ECS-Debit dt 05-SEP-12 twds HDFC Loan A/c[protected] for Rs 8334 returned unpaid. Contact HDFC office for full details
Giri
------Original Message------
From: Giri Joga
To: '[protected]@hdfc.com'
Cc: '[protected]@hdfc.com'
Cc: 'christina.[protected]@icicibank.com'
Cc: 'info.[protected]@hdfc.com'
Subject: RE: Fw: Cheque Returned Message pl Check A/c No:[protected]
Sent: Sep 5, 2012 8:30 PM

Hi
Bhaskar kindly take care this time when presenting the cheque I had spoken to Christina in icici as per her status there is no issue on ECS clearance . I am landing up paying up additional interest in between this issue. Kindly ensure this time same error should not repeat.

Giri

From: [protected]@hdfc.com [mailto:[protected]@hdfc.com] Sent: 07 August 2012 06:38 PM To: Giri Joga (KAR) Cc: '[protected]@hdfc.com'; 'christina.[protected]@icicibank.com'; 'info.[protected]@hdfc.com' Subject: Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

Dear Sir, Request to check with the ICICI bank.If the utility code "5609115" is updated then they have to honor the ecs. Warm regards, Bhaskar B S You can access your account statement, certificate & much more Visit our website www.hdfc.com - Existing Customer or Click on toolbar Contact us- then click - Value added services - Online access to existing customers.
From:
"Giri Joga (KAR)" <Giri.[protected]@vodafone.com>
To:
"'[protected]@hdfc.com'" <[protected]@hdfc.com>, "'info.[protected]@hdfc.com'" <info.[protected]@hdfc.com>
Cc:
"'[protected]@hdfc.com'" <[protected]@hdfc.com>, "'christina.[protected]@icicibank.com'" <christina.[protected]@icicibank.com>
Date:
08/07/2012 03:13 PM
Subject:
Re: Fw: Cheque Returned Message pl Check A/c No:[protected]

Hi Baskar my cheque got bounced again for same reason pl let me know what should I do for this even though I had given require information ----- Original Message ----- From: Giri Joga (KAR) Sent: Monday, August 06, 2012 09:30 AM To: '[protected]@hdfc.com'
This message (including any attachments) is intended only for
the use of the individual or entity to which it is addressed and
may contain information that is non-public, proprietary,
privileged, confidential, and exempt from disclosure under
applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified
that any use, dissemination, distribution, or copying of this
communication is strictly prohibited. If you have received this
communication in error, notify us immediately by telephone and
(i) destroy this message if a facsimile or (ii) delete this message
immediately if this is an electronic communication.

Thank you.

Hi Nishant,

We have made a note of your contact details. We'll get in touch with you to assist on the same.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540587' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

I have taken the 3 personal loan for Total Rs. 5,00,000 in different dates, & my EMI for 3 Loans is 15,000 per month where has my Salary is Rs. 14,500 I have made the payment till date 5 Apr 2010 without any cheque bounce, now im getting marriage hence im unable to pay the Rs. 15,000 per month, I have already requested the Customer Care to reduce my EMI & Increase my Tenure but i got only negative response stating that the payment options is has per the Agreement no change can be done.

Customer Care gave me the address of the Particular Branch in Bangalore, but no use it is only for the person who had already defaulted with the Bank for non payment hence they were also not able to help me,

I Trust any of the ICICI person can see this & understand my situation, Please help to resolve my financial situation.

Dear Rajesh,

We are the customer service team at ICICI Bank and are sorry to hear about your experience.

If you can email us with your contact details and loan account number at [protected]@icicibank.com (Subject line: UID 378971), we'll be glad to contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Dear Recipient

This is in reference to my ICICI Personal Loan A/c LPDEL[protected] where there was an EMI which was bounced due to insufficient balance and it was the first instance in my account. Reason of insufficient balance that I was in Jaundice and no one in my family was aware that I have an EMI due which would be hitting to my account and I was not in that state where I can deposit these fund to my account.

For this bounce I need to face so much problem while I was in roaming from tele callers where I received so much of chase calls (09-Nov-10 till 01-Dec-10) without any reason and where I proactively called to ICICI customer care call center where I have raised a request for the representing the EMI to my account for which I got a service request #[protected] which was provided at the time of calls received from tele callers and same was conveyed to them that EMI would be represented to my account.

As per service request #[protected] my EMI was debited to my account on 20-Nov-10 where I was constantly receiving these call from ICICI representatives by below numbers:

Tele call # Time Date
[protected] 8:46:25 21-Nov
[protected] 8:20:16 22-Nov
[protected] 15:39:32 24-Nov
[protected] 11:19:00 25-Nov
[protected] 12:02:32 25-Nov
[protected] 12:17:49 25-Nov
[protected] 13:15:23 25-Nov
[protected] 14:18:37 25-Nov
[protected] 10:54:14 28-Nov
[protected] 11:24:55 28-Nov
[protected] 8:36:53 29-Nov
[protected] 9:13:50 1-Dec

By these call I was feeling like a mentally harassed by these representatives from ICICI bank where representative were not accepting the fact that EMI was already paid.

It's really a threat and mental harassment when the EMI was bounced once with a genuine reason.

I would appreciate if any body can look into this and help me in this regard.

Thanks,

Amit
[protected]
[protected]

Dear Amit,

We are extremely sorry that you faced such a problem with ICICI Bank. We are trying our best to satisfy our customers by reaching out to them. We have made a note of your mobile number and shall get in touch with you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team.

FOR ALL YOUR PROB CONSULT FOLLOWING

Debt Doctor Management Services Private Ltd.
Level 5, Leo Complex,
44/45 Residency Cross Road,
Bangalore - 560 025, India
Board Tel No.: +[protected]
Fax: +[protected]
E-mail: [protected]@DebtDoctorIndia.com

Client Services Department:
Tel: +[protected]
E-mail: [protected]@DebtDoctorIndia.com

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540631' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540835' in the subject line.

Regards,
ICICI Bank Customer Service Team

Debit card — Missuse of debit card.

Dear Manager,

Axis Bank



This is with reference to the loss of debit card attached to my Saving Salary account ([protected]) with your Hyderabad main branch and its misuse.
I lost my debit card on April 10th, 2008 and it was misused to buy a mobile and some other things to a sum of Rs.127xx/- at “The Mobile Store, Kormangla Road, Bangalore” and “Celebrations shop, Bangalore” by unknown person. On realizing loss of card, I lodged complaint and blocked it through your customer care. Also I registered a police complaint. On investigation, it was found that the Debit card was used to buy a mobile at the mobile store on the name of some “Aditya” and the signature used do not match with my signatures. Which surely reflects negligence of the mobile store operator for not verifying the name and signature before use.
I am writing this to you to claim my loss. Kindly revert back with the process for this reversal and any documents that I need to produce for the same.
Looking forward for your continued support.

ICICI Bank — Debit card mandatory

Hi

Like many other banks, ICICI Banks makes debit card mandatory, whereas I don't have any use for it and all I need is an ATM card. On top that, they charge on the debit card.

Debit card — Non responsive bank

Hi,

My name is K. Chidanand Kumar and hold a SB account in Bank of India. I misplaced my debit card on September 26, 2008 and till now I am not able to block my card nor hotlist it because their toll free no.[protected] is constantly taken off the hook (even at 2 in the morning!!!). I have lost complete trust and faith in Bank of India. Just imagine mine is a electron debit card and does not need authentication. Anyone can swipe my card and make a purchase. Please help.

ICICI credit card online abroad transection — Didn't get any refund after 3 years

Dispute since last 3 years. I did three international transactions through credit card in the year 2005-06. But due to communication failure it was bounced. Out of three I got only one full refund and still pending two transactions difference payment. The details of transaction as follows-
(1) Paid on 11/09/05 - Rs. 3, 852/-
Refund on 27/10/05 - Rs. 3, 620
Difference of Rs. 231/- is pending.
(2) Paid on 29/09/05 - Rs. 4, 554/-
Refund on 03/10/05 - Rs. 4, 247/-
Difference of Rs. 307/- is pending.
(3) Paid on 30/06/06 - Rs. 3, 761/-
Refund on 30/06/06 - Rs. 3, 501/-
Received difference of Rs. 259/- on 11/08/06. (SUCCEED)

Now what is the problem with above 1 & 2 transaction? I talked with concerned dept. more than 10 times. Every time they were saying it will deposit in your account in 2-3 days period. And last they said, it has passed long period, so cant do now. What is this? Now what is the solution?

Regards,
Kenneth Christian

Vodafone — dont buy phone credit using icici online

i don't even know who is the owner of this forum or what corrective measure they are willing to employ. However, its a good platform to share consumers' agony.

I bought credit worth INR 400 to my prepaid vodafone using online transaction facility of icici bank. The bank statement showed debit of INR 400 and nothing got credited to phone account.

i called up the customer care, n i was asked to wait for another 12 hours, followed by another 24 hours and "wait n watch" kept on rolling on for next 7 days n each time i had to narrate the same old story to their csr. Finally, they blocked my number from calling customer care.

I am planning to file case against them in consumer court with view to offer them some sigma levels in customer satisfaction. so should u guys do.

pls send my bank statement bearing Account No.[protected]

State Bank of India — issue of debit card to unknown person

the state bank of india had issued a debit card with pin belonging to my account number to some unknown person as a result of which my entire lifes savings were stolen..please help, I am an ordinary middle class man and i am in great trouble.

ICICI Bank — CARELESS PAPERWORK

I opened a Minor account in my son; s name NISHANT GAUR. I HAD SOME FD'S IN HIS NAME WHICH MATURED 6 MONTHS AGO.
Now When I want my money, They say that Your son is not minor and his date of Birth is 27 Aug, 1989.
(As Per their record!!!) .My son is still a minor and his date of birth is 27th August 1993. They refuse to pay my money and froze the account for the Mistake, they have done!!
I am suffering because of their mistake and shear careless paperwork.
This is ICICI BANK. The Passport copy is enclosed for your ready reference

Debit card — i missed debit card

Dear Banker,

I missed my debit cqard yesterday, so pls block and provide ,me the new debit card for the same A/c 2030.


BR// Marshal.J

Debit card — when will i get my debit card ?

Sir,I Hiranmoy Roy,an SB.A/C holder of your bank in kolkata at C.I.T Rd Deb Lane Branch.My Acc.No.is [protected].I am an account holder of this branch since 2005.At present I am having an invalid ATM/Debit Card which has been expired on Feb10'.I went to the branch several times but they are not giving me.Now I am facing too much of problems without having it.Please look after the matter and please let me know when will I get my debit card though it should have come to the customer instantly.thank you

House No-131B, Vasant Vihar, Karnal

MOHINDER SINGH S/O SH. SURAJ MAL
PAN No- ADMPS2198A
DATE OF BIRTH[protected]
DRAFT NUMBER -- 390398
STATE BANK OF INDIA
SERIVES BRANCH, MUMBAI
BRANCH CODE 079690

ICICI Bank — My Credit card delivered to unknown person

My ICICI Bank card ******3006 which got expired on april 2010 , is delivered to somone unknown to me. After calling to the customer care number I got a very irresponsible reply and also they are putting some unnecessary arguments. First of all before sendin sent back gill be the card I did not get any call to confirm my current address. And actually I am no more staying on the address updated in their records. The courier person calls me on 28 june 2010 and asks for the address , for which I told that I no more stays at the address , then he confirms that the card will be sent back to the bank. But on 29 June 2010 I recieve a message from ICICI bank saying the card is deliverd to some person whome I don't know. that to it is delivered on 28 june 2010. But I did not get notified on that day by any means. This is a behaviour which would cause a financial loss to me. Also due to this I got the mental tension which again needs action against ICICI bank.

Dear Sudhir,

We are sorry for the inconvenience caused to you. Please email us your contact details at [protected]@icicibank.com and we will make sure the problem is resolved soon. Kindly refer "513047" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Somanath,

We understand that our official had spoken to you and is addressing your concern.

Regards,
ICICI Bank Customer Service Team

HI,


As per the conversation which i had wich ICICI EXECUTIV on oct 08 i have explained you the same thin which i have sent in the mail and i have informed you that my issue need to resolved on or before 15/10/2012 .
i have give u all right to take any action against any person who is hacked my details and is misused used .
As my debit card is with me till now i have not shared any details with any one .
i think sum employees FROM ICICI back is accessed my details and is misused my BANK Details this is was i am suspecting now .
I would wait till 15/10/2012.

Regards
Somanath.k

I am also going through same pain. It happened to my credit card of icici bank using same ENTROPAY. We will fight them together. ICICI is acting irresponsble. I am going to complaing to cyber crime and also planning to go to Consumer court.
Ananth

As per the mail which i received from icici dated on 12/10/2012.
complaint no-
SR[protected]
SR[protected]

ICIC bank executive asked me to give written compliant letter so that they can contact merchant for charge back.
Bank should have asked me for written complaint on 02/10/2012 its self i would have given them the letter, but bank is asking me the letter after 12 days.
I had requested bank on 02/10/2012 its self to contact merchant and to block all transaction and also to stop the product from delivering to fraudulent person.

BUT back is now realised after almost 15 days now bank is trying to contact merchant.

ICICI is one among leading back in India i don't understand why ICICI is not considering fraudulent case under high priority and helping me in getting my money back.
i had icici account for more than 2 years and had made very good transaction

I would wait till 19/10/2012 for the bank to credit money back 18810.91 to my account because from my end i am 200% sure i have not shared my details with any one and i have not used my card for any online shopping as well.

IN CASE BANK DOES CREDIT MONEY BACK BEFORE 19/10/2012 LATER

(1) I would submit a written complaint with Affidavit together with an applicable nominal fee at the local District consumer forum office

(2)There are close to 2000 employees in my company who are using ICICI Account so now i have decided to register compliant in our company forum and inform each and every employee and ask them to switch to different back who can resolve the customer problem as early as possible.

(3)I WOULD TAKE HELP OF ALL SOCIAL MEDIA SITES, MEDIA AND NEWS PAPER AND WOULD INFORM ALL THE PEOPLE IN INDIA AND ABROAD AS WELL

ICICI WOULD BE RESPONSIBLE FOR ANY ACTION TAKEN AGAINST BANK

Somanath .k
no 90 14main
girinagar
Bangalore -26
karnataka
MY Account no[protected]
ICICI DEBIT CARD

My email id - k.[protected]@gmail.com
phone no- [protected]

I am facing a similar problem and I have mailed citibank officials the following mail:

Dear Sir,

Sorry for sending this mail to a wide distribution, I was not sure which email id would be the correct one so sending it to multiple email ids.

I am using citibank credit card from last 8 months. On 26th September evening around 7:45 pm, I received an alert that said that " 209.90 GBP was spent on your Credit Card XXXXXXXXXXXXXXXX on 26-SEP-12 at ENTROPAY UK.Final FX rates ". I was shocked as I never did this and I called citibank immediately. The call center guy said that I need to dispute the transaction only after it reflects on my citibank card and then a research team will research the fraudulent activity and will get back to you.

I disputed the transaction on 15th October by sending a CDF to retail.dox.[protected]@citi.in. Today i.e. on 16th Oct, I received a reply from your research team (from Sabarish R, Manager Customer care)that says - "Since the transaction has been done on a secured environment, we regret our inability to assist you further in this regard. Given the nature of this payment, we believe that this transaction, if fraudulent, can only have been perpetrated by an acquaintance."

I was shocked more than the first time because I never expected this from citibank research team. I say this because a simple google search gave me following results:

1. : Fruad transaction of Rs 11391.71 by ENTROPAY from ICICI Debit card on 5th Oct'12
(http://www.consumercomplaints.in/complaints/icici-bank-fruad-transaction-of-rs[...⇄ )
2. MISS USE OF MY ICIC BANK DEBIT CARD by UNKNOWN person online (http://www.consumercomplaints.in/complaints/icici-debit-card-miss-use-of-my-ici...⇄

Both of the complaints above have comments from 3 guys who have fraudulent transactions from ENTROPAY during the same time period. If a simple search indicates that multiple people are being cheated in a more or less similar way than you guys with your much better tools should have known that this is some kind of widespread fraudulent activity. I understand that ENTROPAY is a big company but it is again virtual money and there must be some loop hole which is being exploited by malicious people. How could your team just put the entire blame on me by just checking few of the options in your so called secured environment? I expected more research than this. They could have atleast gone to the merchant to verify who is the beneficiary etc. but looks like these things were not done.

I am 110% sure that I have never shared my IPIN and CVV with anybody (not even with my wife) than how could somebody draw money from my credit card. If it is proven that the identity has been stolen from my side, I am ready to pay 200% of the money.

The mail that was sent to me has asked me to file a police complaint. Do you really think I should be running around to solve this case? I think this should be citibank's responsibility not mine. I never expected citibank to behave like this. I expected it to take more responsibility. The language of the mail suggests that you are trying to wash your hands off without understanding the complete scenario. If I am being cheated, other citibank customers may have been cheated as well and you are probably in the middle of a bigger scam than you think.

I became citi customer because I was hearing lot of good things from sometime but I never thought I would be punished for being a citi customer.

I request your help in this matter to save me from the pain that I am going through. 209.90 GBP is a very big amount for a middle class person.

Thanking you in anticipation,
Hemant Bhanawat
[protected]

I am also facing the same problem. On 2nd October I got SMS from Citi Bank stating that GBP 209.90 has been spent on my card at ENTROPAY UK. I immediately called up Citi Bank and informed them that the transaction has not been done by me. They informed me that the merchant i.e. ENTROPAY has not claimed the amount and once he claims it in a day or two, the same will be taken as a dispute. Since the amount was not debited in my account as I immedaitely informed them, I requested them not pay the amount to ENTROPAY as it is a fraud transaction, but the Citibank people refused my request and has charged my account. I have made a complaint to Reserve Bank of India and also disputed the amount with Citi Bank and till now I have not received any reply from them.

Hope the Bank authorities will take action against ENTROPAY.

Thanks
Rajagopalan
[protected]

I KALPESH FROM SURAT GUJARAT SAME CASE IN SBICREDIT CAR ON 29/9/2012
I am using SBI Credit card (xxxx xxxx xxxx 2532) from last 2 years. On 29th September 2012 (Saturday) there is an one fraudulent transaction made from my SBI credit card about "WWW.ENTROPAY.COM LONDON GB of Rs.18810.91" which is debited from my sbi credit card. On that day 29/09/12 there is day of "Ganesh Visharjan" so all message system was stop by the vodafone company even next day I am also not get any message about this transaction. Further on 04/10/12 I check my credit card statement online and I found the above mention one fraudulent transaction of Rs. 18810.91 which is made from my credit card.

After I had call at SBI credit card call center no.[protected] for the fraudulent transaction they will reply me that we have to do investigation for the case u have been charge Rs. 200/- for that and u get one call within 3 days from our end and your investigation report within 45 days. I accept all the norms for the investigation. After 3 days I call at customer care that I am still not get any call from your end. They answer me that "we will callback to you within few working days" then after I called many times at SBI customer care but always the same reply that "we will callback to you within few days".
I mailed my concern to the SBI on dated 04/10/12 at “chargeback.[protected]@ge.com”
On 19th October 2012 I receive an reply from the SBI "aChargeBack" that
Attach Mail below:
________________________________________________________________________________...⇄
[B]Reg : Review of Transaction dated September 29, 2012 at [url]WWW.ENTROPAY.COM[/url] For Rs 18810.91 on your SBI Credit Card .
Dear MR KALPESH RANDERI,
This is with reference to your letter regarding the non-receipt of credit from [url]WWW.ENTROPAY.COM[/url] For Rs 18810.91 on your SBI Credit Card .
The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card @@@ and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder.

Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account.
We are therefore closing the dispute at our end.
Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 or[protected]if calling from MTNL and BSNL lines). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).

Thank you,
Yours Sincerely
Divya Dhody
Chief Nodal Officer & Vice President, Customer Services
SBI Cards
[/B]
________________________________________________________________________________...⇄
Sir the card is not stolen..The card is still with me and still these transactions were made.
Kindly look in to this concern, as i didn't use the card for this transaction and I am not liable to pay for these transactions. I tried the SBI help Line on today 25/10/12 also but they give me reply that “u use the card with verified visa transaction”.

Kindly help me. Waiting for your reply.

My Name is: Kalpesh Randeri
Contact: [protected]
Email: [email][protected]@yahoo.com[/email]

Hi Manju,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Ravish,

We have made a note of your card number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Ramesh,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team