ICICI Bank Complaints & Reviews

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540587' in the subject line.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

I have taken the 3 personal loan for Total Rs. 5,00,000 in different dates, & my EMI for 3 Loans is 15,000 per month where has my Salary is Rs. 14,500 I have made the payment till date 5 Apr 2010 without any cheque bounce, now im getting marriage hence im unable to pay the Rs. 15,000 per month, I have already requested the Customer Care to reduce my EMI & Increase my Tenure but i got only negative response stating that the payment options is has per the Agreement no change can be done.

Customer Care gave me the address of the Particular Branch in Bangalore, but no use it is only for the person who had already defaulted with the Bank for non payment hence they were also not able to help me,

I Trust any of the ICICI person can see this & understand my situation, Please help to resolve my financial situation.

Dear Rajesh,

We are the customer service team at ICICI Bank and are sorry to hear about your experience.

If you can email us with your contact details and loan account number at [protected]@icicibank.com (Subject line: UID 378971), we'll be glad to contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Dear Recipient

This is in reference to my ICICI Personal Loan A/c LPDEL[protected] where there was an EMI which was bounced due to insufficient balance and it was the first instance in my account. Reason of insufficient balance that I was in Jaundice and no one in my family was aware that I have an EMI due which would be hitting to my account and I was not in that state where I can deposit these fund to my account.

For this bounce I need to face so much problem while I was in roaming from tele callers where I received so much of chase calls (09-Nov-10 till 01-Dec-10) without any reason and where I proactively called to ICICI customer care call center where I have raised a request for the representing the EMI to my account for which I got a service request #[protected] which was provided at the time of calls received from tele callers and same was conveyed to them that EMI would be represented to my account.

As per service request #[protected] my EMI was debited to my account on 20-Nov-10 where I was constantly receiving these call from ICICI representatives by below numbers:

Tele call # Time Date
[protected] 8:46:25 21-Nov
[protected] 8:20:16 22-Nov
[protected] 15:39:32 24-Nov
[protected] 11:19:00 25-Nov
[protected] 12:02:32 25-Nov
[protected] 12:17:49 25-Nov
[protected] 13:15:23 25-Nov
[protected] 14:18:37 25-Nov
[protected] 10:54:14 28-Nov
[protected] 11:24:55 28-Nov
[protected] 8:36:53 29-Nov
[protected] 9:13:50 1-Dec

By these call I was feeling like a mentally harassed by these representatives from ICICI bank where representative were not accepting the fact that EMI was already paid.

It's really a threat and mental harassment when the EMI was bounced once with a genuine reason.

I would appreciate if any body can look into this and help me in this regard.

Thanks,

Amit
[protected]
[protected]

Dear Amit,

We are extremely sorry that you faced such a problem with ICICI Bank. We are trying our best to satisfy our customers by reaching out to them. We have made a note of your mobile number and shall get in touch with you soon to resolve the issue.

Regards,
ICICI Bank Customer Service Team.

FOR ALL YOUR PROB CONSULT FOLLOWING

Debt Doctor Management Services Private Ltd.
Level 5, Leo Complex,
44/45 Residency Cross Road,
Bangalore - 560 025, India
Board Tel No.: +[protected]
Fax: +[protected]
E-mail: [protected]@DebtDoctorIndia.com

Client Services Department:
Tel: +[protected]
E-mail: [protected]@DebtDoctorIndia.com

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540631' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '3540835' in the subject line.

Regards,
ICICI Bank Customer Service Team

Debit card — Missuse of debit card.

Dear Manager,

Axis Bank



This is with reference to the loss of debit card attached to my Saving Salary account ([protected]) with your Hyderabad main branch and its misuse.
I lost my debit card on April 10th, 2008 and it was misused to buy a mobile and some other things to a sum of Rs.127xx/- at “The Mobile Store, Kormangla Road, Bangalore” and “Celebrations shop, Bangalore” by unknown person. On realizing loss of card, I lodged complaint and blocked it through your customer care. Also I registered a police complaint. On investigation, it was found that the Debit card was used to buy a mobile at the mobile store on the name of some “Aditya” and the signature used do not match with my signatures. Which surely reflects negligence of the mobile store operator for not verifying the name and signature before use.
I am writing this to you to claim my loss. Kindly revert back with the process for this reversal and any documents that I need to produce for the same.
Looking forward for your continued support.

ICICI Bank — Debit card mandatory

Hi

Like many other banks, ICICI Banks makes debit card mandatory, whereas I don't have any use for it and all I need is an ATM card. On top that, they charge on the debit card.

Debit card — Non responsive bank

Hi,

My name is K. Chidanand Kumar and hold a SB account in Bank of India. I misplaced my debit card on September 26, 2008 and till now I am not able to block my card nor hotlist it because their toll free no.[protected] is constantly taken off the hook (even at 2 in the morning!!!). I have lost complete trust and faith in Bank of India. Just imagine mine is a electron debit card and does not need authentication. Anyone can swipe my card and make a purchase. Please help.

ICICI credit card online abroad transection — Didn't get any refund after 3 years

Dispute since last 3 years. I did three international transactions through credit card in the year 2005-06. But due to communication failure it was bounced. Out of three I got only one full refund and still pending two transactions difference payment. The details of transaction as follows-
(1) Paid on 11/09/05 - Rs. 3, 852/-
Refund on 27/10/05 - Rs. 3, 620
Difference of Rs. 231/- is pending.
(2) Paid on 29/09/05 - Rs. 4, 554/-
Refund on 03/10/05 - Rs. 4, 247/-
Difference of Rs. 307/- is pending.
(3) Paid on 30/06/06 - Rs. 3, 761/-
Refund on 30/06/06 - Rs. 3, 501/-
Received difference of Rs. 259/- on 11/08/06. (SUCCEED)

Now what is the problem with above 1 & 2 transaction? I talked with concerned dept. more than 10 times. Every time they were saying it will deposit in your account in 2-3 days period. And last they said, it has passed long period, so cant do now. What is this? Now what is the solution?

Regards,
Kenneth Christian

Vodafone — dont buy phone credit using icici online

i don't even know who is the owner of this forum or what corrective measure they are willing to employ. However, its a good platform to share consumers' agony.

I bought credit worth INR 400 to my prepaid vodafone using online transaction facility of icici bank. The bank statement showed debit of INR 400 and nothing got credited to phone account.

i called up the customer care, n i was asked to wait for another 12 hours, followed by another 24 hours and "wait n watch" kept on rolling on for next 7 days n each time i had to narrate the same old story to their csr. Finally, they blocked my number from calling customer care.

I am planning to file case against them in consumer court with view to offer them some sigma levels in customer satisfaction. so should u guys do.

pls send my bank statement bearing Account No.[protected]

State Bank of India — issue of debit card to unknown person

the state bank of india had issued a debit card with pin belonging to my account number to some unknown person as a result of which my entire lifes savings were stolen..please help, I am an ordinary middle class man and i am in great trouble.

ICICI Bank — CARELESS PAPERWORK

I opened a Minor account in my son; s name NISHANT GAUR. I HAD SOME FD'S IN HIS NAME WHICH MATURED 6 MONTHS AGO.
Now When I want my money, They say that Your son is not minor and his date of Birth is 27 Aug, 1989.
(As Per their record!!!) .My son is still a minor and his date of birth is 27th August 1993. They refuse to pay my money and froze the account for the Mistake, they have done!!
I am suffering because of their mistake and shear careless paperwork.
This is ICICI BANK. The Passport copy is enclosed for your ready reference

Debit card — i missed debit card

Dear Banker,

I missed my debit cqard yesterday, so pls block and provide ,me the new debit card for the same A/c 2030.


BR// Marshal.J

Debit card — when will i get my debit card ?

Sir,I Hiranmoy Roy,an SB.A/C holder of your bank in kolkata at C.I.T Rd Deb Lane Branch.My Acc.No.is [protected].I am an account holder of this branch since 2005.At present I am having an invalid ATM/Debit Card which has been expired on Feb10'.I went to the branch several times but they are not giving me.Now I am facing too much of problems without having it.Please look after the matter and please let me know when will I get my debit card though it should have come to the customer instantly.thank you

House No-131B, Vasant Vihar, Karnal

MOHINDER SINGH S/O SH. SURAJ MAL
PAN No- ADMPS2198A
DATE OF BIRTH[protected]
DRAFT NUMBER -- 390398
STATE BANK OF INDIA
SERIVES BRANCH, MUMBAI
BRANCH CODE 079690

ICICI Bank — My Credit card delivered to unknown person

My ICICI Bank card ******3006 which got expired on april 2010 , is delivered to somone unknown to me. After calling to the customer care number I got a very irresponsible reply and also they are putting some unnecessary arguments. First of all before sendin sent back gill be the card I did not get any call to confirm my current address. And actually I am no more staying on the address updated in their records. The courier person calls me on 28 june 2010 and asks for the address , for which I told that I no more stays at the address , then he confirms that the card will be sent back to the bank. But on 29 June 2010 I recieve a message from ICICI bank saying the card is deliverd to some person whome I don't know. that to it is delivered on 28 june 2010. But I did not get notified on that day by any means. This is a behaviour which would cause a financial loss to me. Also due to this I got the mental tension which again needs action against ICICI bank.

Dear Sudhir,

We are sorry for the inconvenience caused to you. Please email us your contact details at [protected]@icicibank.com and we will make sure the problem is resolved soon. Kindly refer "513047" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi Somanath,

We understand that our official had spoken to you and is addressing your concern.

Regards,
ICICI Bank Customer Service Team

HI,


As per the conversation which i had wich ICICI EXECUTIV on oct 08 i have explained you the same thin which i have sent in the mail and i have informed you that my issue need to resolved on or before 15/10/2012 .
i have give u all right to take any action against any person who is hacked my details and is misused used .
As my debit card is with me till now i have not shared any details with any one .
i think sum employees FROM ICICI back is accessed my details and is misused my BANK Details this is was i am suspecting now .
I would wait till 15/10/2012.

Regards
Somanath.k

I am also going through same pain. It happened to my credit card of icici bank using same ENTROPAY. We will fight them together. ICICI is acting irresponsble. I am going to complaing to cyber crime and also planning to go to Consumer court.
Ananth

As per the mail which i received from icici dated on 12/10/2012.
complaint no-
SR[protected]
SR[protected]

ICIC bank executive asked me to give written compliant letter so that they can contact merchant for charge back.
Bank should have asked me for written complaint on 02/10/2012 its self i would have given them the letter, but bank is asking me the letter after 12 days.
I had requested bank on 02/10/2012 its self to contact merchant and to block all transaction and also to stop the product from delivering to fraudulent person.

BUT back is now realised after almost 15 days now bank is trying to contact merchant.

ICICI is one among leading back in India i don't understand why ICICI is not considering fraudulent case under high priority and helping me in getting my money back.
i had icici account for more than 2 years and had made very good transaction

I would wait till 19/10/2012 for the bank to credit money back 18810.91 to my account because from my end i am 200% sure i have not shared my details with any one and i have not used my card for any online shopping as well.

IN CASE BANK DOES CREDIT MONEY BACK BEFORE 19/10/2012 LATER

(1) I would submit a written complaint with Affidavit together with an applicable nominal fee at the local District consumer forum office

(2)There are close to 2000 employees in my company who are using ICICI Account so now i have decided to register compliant in our company forum and inform each and every employee and ask them to switch to different back who can resolve the customer problem as early as possible.

(3)I WOULD TAKE HELP OF ALL SOCIAL MEDIA SITES, MEDIA AND NEWS PAPER AND WOULD INFORM ALL THE PEOPLE IN INDIA AND ABROAD AS WELL

ICICI WOULD BE RESPONSIBLE FOR ANY ACTION TAKEN AGAINST BANK

Somanath .k
no 90 14main
girinagar
Bangalore -26
karnataka
MY Account no[protected]
ICICI DEBIT CARD

My email id - k.[protected]@gmail.com
phone no- [protected]

I am facing a similar problem and I have mailed citibank officials the following mail:

Dear Sir,

Sorry for sending this mail to a wide distribution, I was not sure which email id would be the correct one so sending it to multiple email ids.

I am using citibank credit card from last 8 months. On 26th September evening around 7:45 pm, I received an alert that said that " 209.90 GBP was spent on your Credit Card XXXXXXXXXXXXXXXX on 26-SEP-12 at ENTROPAY UK.Final FX rates ". I was shocked as I never did this and I called citibank immediately. The call center guy said that I need to dispute the transaction only after it reflects on my citibank card and then a research team will research the fraudulent activity and will get back to you.

I disputed the transaction on 15th October by sending a CDF to retail.dox.[protected]@citi.in. Today i.e. on 16th Oct, I received a reply from your research team (from Sabarish R, Manager Customer care)that says - "Since the transaction has been done on a secured environment, we regret our inability to assist you further in this regard. Given the nature of this payment, we believe that this transaction, if fraudulent, can only have been perpetrated by an acquaintance."

I was shocked more than the first time because I never expected this from citibank research team. I say this because a simple google search gave me following results:

1. : Fruad transaction of Rs 11391.71 by ENTROPAY from ICICI Debit card on 5th Oct'12
(http://www.consumercomplaints.in/complaints/icici-bank-fruad-transaction-of-rs[...⇄ )
2. MISS USE OF MY ICIC BANK DEBIT CARD by UNKNOWN person online (http://www.consumercomplaints.in/complaints/icici-debit-card-miss-use-of-my-ici...⇄

Both of the complaints above have comments from 3 guys who have fraudulent transactions from ENTROPAY during the same time period. If a simple search indicates that multiple people are being cheated in a more or less similar way than you guys with your much better tools should have known that this is some kind of widespread fraudulent activity. I understand that ENTROPAY is a big company but it is again virtual money and there must be some loop hole which is being exploited by malicious people. How could your team just put the entire blame on me by just checking few of the options in your so called secured environment? I expected more research than this. They could have atleast gone to the merchant to verify who is the beneficiary etc. but looks like these things were not done.

I am 110% sure that I have never shared my IPIN and CVV with anybody (not even with my wife) than how could somebody draw money from my credit card. If it is proven that the identity has been stolen from my side, I am ready to pay 200% of the money.

The mail that was sent to me has asked me to file a police complaint. Do you really think I should be running around to solve this case? I think this should be citibank's responsibility not mine. I never expected citibank to behave like this. I expected it to take more responsibility. The language of the mail suggests that you are trying to wash your hands off without understanding the complete scenario. If I am being cheated, other citibank customers may have been cheated as well and you are probably in the middle of a bigger scam than you think.

I became citi customer because I was hearing lot of good things from sometime but I never thought I would be punished for being a citi customer.

I request your help in this matter to save me from the pain that I am going through. 209.90 GBP is a very big amount for a middle class person.

Thanking you in anticipation,
Hemant Bhanawat
[protected]

I am also facing the same problem. On 2nd October I got SMS from Citi Bank stating that GBP 209.90 has been spent on my card at ENTROPAY UK. I immediately called up Citi Bank and informed them that the transaction has not been done by me. They informed me that the merchant i.e. ENTROPAY has not claimed the amount and once he claims it in a day or two, the same will be taken as a dispute. Since the amount was not debited in my account as I immedaitely informed them, I requested them not pay the amount to ENTROPAY as it is a fraud transaction, but the Citibank people refused my request and has charged my account. I have made a complaint to Reserve Bank of India and also disputed the amount with Citi Bank and till now I have not received any reply from them.

Hope the Bank authorities will take action against ENTROPAY.

Thanks
Rajagopalan
[protected]

I KALPESH FROM SURAT GUJARAT SAME CASE IN SBICREDIT CAR ON 29/9/2012
I am using SBI Credit card (xxxx xxxx xxxx 2532) from last 2 years. On 29th September 2012 (Saturday) there is an one fraudulent transaction made from my SBI credit card about "WWW.ENTROPAY.COM LONDON GB of Rs.18810.91" which is debited from my sbi credit card. On that day 29/09/12 there is day of "Ganesh Visharjan" so all message system was stop by the vodafone company even next day I am also not get any message about this transaction. Further on 04/10/12 I check my credit card statement online and I found the above mention one fraudulent transaction of Rs. 18810.91 which is made from my credit card.

After I had call at SBI credit card call center no.[protected] for the fraudulent transaction they will reply me that we have to do investigation for the case u have been charge Rs. 200/- for that and u get one call within 3 days from our end and your investigation report within 45 days. I accept all the norms for the investigation. After 3 days I call at customer care that I am still not get any call from your end. They answer me that "we will callback to you within few working days" then after I called many times at SBI customer care but always the same reply that "we will callback to you within few days".
I mailed my concern to the SBI on dated 04/10/12 at “chargeback.[protected]@ge.com”
On 19th October 2012 I receive an reply from the SBI "aChargeBack" that
Attach Mail below:
________________________________________________________________________________...⇄
[B]Reg : Review of Transaction dated September 29, 2012 at [url]WWW.ENTROPAY.COM[/url] For Rs 18810.91 on your SBI Credit Card .
Dear MR KALPESH RANDERI,
This is with reference to your letter regarding the non-receipt of credit from [url]WWW.ENTROPAY.COM[/url] For Rs 18810.91 on your SBI Credit Card .
The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card @@@ and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder.

Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account.
We are therefore closing the dispute at our end.
Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 or[protected]if calling from MTNL and BSNL lines). IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).

Thank you,
Yours Sincerely
Divya Dhody
Chief Nodal Officer & Vice President, Customer Services
SBI Cards
[/B]
________________________________________________________________________________...⇄
Sir the card is not stolen..The card is still with me and still these transactions were made.
Kindly look in to this concern, as i didn't use the card for this transaction and I am not liable to pay for these transactions. I tried the SBI help Line on today 25/10/12 also but they give me reply that “u use the card with verified visa transaction”.

Kindly help me. Waiting for your reply.

My Name is: Kalpesh Randeri
Contact: [protected]
Email: [email][protected]@yahoo.com[/email]

Hi Manju,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Ravish,

We have made a note of your card number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Ramesh,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and we'll get in touch with you at the earliest. Kindly refer '3513401' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you to assist you. Kindly refer '3512614' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi Gopal,

We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you to assist you.

Regards,
ICICI Bank Customer Service Team

my problem is solved thanks to consumercomplaints.in

Hi Somnath,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Hi Gubetha,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

Dear Sir/ Madam

I lost my ICICI bank debit card today.
So I need to block my debit card as soon as possible.
A/c no[protected]

Regards,
Kanak Raj Bharti.

Dear Sir/ Madam

I lost my ICICI bank debit card last two days back.
So I need to block my debit card as soon as possible.
A/c no[protected]

Regards,
venkatramana guduru

Hi,

We have made a note of your credit card number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team

ICICI — regarding statement

i here by inform u that i have not received my last month statement i request you to verify as quick as possible

Hi Ram,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team