ICICI Bank Complaints & Reviews

Unblock icici bank atm card

IRDA Grievance Application No.[protected]

Dear Sir,

Please refer to my earlier mail on the captioned matter and your reply. Inspite of your intervention and directive, I am shocked and surprised to receive a communication under Ref. No.[protected] dated 18th October 2012 from ICICI Bank Limited (copy attached) stating that a lien has been marked in my Bank Account towards the so-called 'unpaid outstanding dues'.

You may please note that the captioned ICICI Lombard policy was sold to me on phone under an assurance that I can cancel the policy during the 'cool-off period'. Immediately on noticing the 'limitation of tenure of policy only upto the age of 70' (written on the policy document) I contacted ICICI Lombard and intimated my dis-interest and asked them to cancel & return the money. Till date I never received any communication from ICICI Lombard however, ICICI Credit Card has been charging me with the premium. I requested ICICI Bank & ICICI Credit Card Department to 'stop' charging the premium but in vain. Since I was not receiving any kind of co-operation from any of them, I stopped using of the said credit card (I am ready to send / mail the Credit Card Statement of the last 15 months or so wherein you will find that there is no 'charges' or 'usage' other than the said ICICI Lombard Premium).

You may also please note that ICICI Credit Card representative visited my residence in my absence and taken money towards 'settlement' of the said dues. Receipt will be provided to you, if necessary.

It is nothing but conspiracy between ICICI Lombard, ICICI Bank Credit Card & ICICI Bank as they are the interested parties, who acted in concert and charging the customers.

You are requested to kindly look into the matter sympathetically, direct them not only to reimburse the premiums and charges charged to my Credit Card but also compensation towards troubling / harrassing the customers unnecessarily, give credit to my Bank Account immediately so that I can start operating the said Bank Account.

Yours sincerely,

Nagarajan Iyer
Mob:[protected]


From: complaints IRDA <[protected]@irda.gov.in>
Sent: Wed, 13 Jun 2012 11:45:51
To: [protected]@rediffmail.com
Cc: [protected]@icicilombard.com
Subject: Fwd: ICICILom:[protected] Your Credit Card Statement for the period 18-MAR-2012 to 17-APR-2012
Dear Sir/Madam,


We acknowledge your mail.


Your complaint has been registered and forwarded to the Insurer (Email ID copied herein).

You may follow-up with the Insurer at the given email ID and/or revert to us (our call center 155 255) if not resolved within 15 days.



Your grievance application No is: [protected] which may be quoted in future correspondence with IRDA and further follow-up with Insurer.

Regards,


Consumer Affairs Department


IRDA


Basheerbagh


Hyderabad




[protected] Forwarded message[protected]
From: N a g <[protected]@rediffmail.com>
Date: Wed, Jun 6, 2012 at 12:12 PM
Subject: Re: ICICILom:[protected] Your Credit Card Statement for the period 18-MAR-2012 to 17-APR-2012
To: complaints IRDA <[protected]@irda.gov.in>
Cc: N a <[protected]@gmail.com>


Dear Sir,

Thank you very much for your prompt response ... As desired by you,
I am sending herewith the requisite details in the format prescribed
by you:

With thanks & regards,

Nagarajan Iyer



* Mandatory Fields

*Name of Complainant
Mr.Nagarajan Iyer

Communication Details


*Door No./ Bldg/Name/ Floor
6 KAMAKOTI

Street / Area
Datar Colony

*City/Town/Panchayath/Village
Bhandup (East)

Taluk/Tehzil
Mumbai 400042

District
Mumbai

*State
Maharashtra

*Pin Code
400042

E- Mail
[protected]@rediffmail.com

Telephone No
[protected]

*Mobile No
[protected]

Fax No
[protected]

*Insurance Type (Please mentioned Insurance Type
Mediclaim

*Life

* Non Life

*Insurance Company Name
ICICI LOMBARD

*Date of Birth of Policy Holder
25th July 1969

*Policy No:
[protected]

Cover Note:


Other Reference No:
Trailing mails

Policy serving Brach Code/Address
Mumbai

*Details of the Complaint (Please type the full details of the complaint) I was canvassed over phone by ICICI LOMBARD
and offered captioned policy stating that premiums
bill be charged EMI through my ICICI Bank Credit
Card. Being the Group Company, ICICI Bank
Credit Card division started charging EMI
immediately. Cool-off period was offered while
canvassing. On receipt of policy I came to know
the conditions one among that is the policy
term is limited to some age say 65 or 70 and
the whole premium was blocked by the Credit
Card division and also started charging
interest for providing such facility.
Immediately (within cool-off period)
I called ICICI LOMBARD and
informed them about my dis-interest and
asked them to dis-continue the said policy.
No action was taken by ICICI LOMBARD and
the Bank continue to charge me interest
and Premium. Inspite of repeated reminders
it continued (see below the trailing mails).
Fed-up with the non-action,I stopped using
the CREDIT CARD and also the payments.
(No entries / expenses other than those
so-called premiums in the said Credit
Card). Inspite of the same, ICICI Bank
Credit Card division go-on charging me
and harassing me by calling on phone &
sending their people to my residence and
harassing my family persons. Please look
into it and ask them to refund the premiums
paid as there is no response till date from
ICICI LOMBARD.



*Have you Approached Insurance Company Regarding This Grievance (If Yes Provide Ref No )
Yes - Over phone & also by trailing emails.

My Credit card (personal loan) No. is [protected]. Eventhough the bank knows that the utilising muscle men is illegal in loan recovery matter, it utislised muscle men in my case. But till to-day the bank is denieing to accept its past illegal activities on customer. It is not good for a biggest private organisation to tell lie. All Indians know very well about the ICICI Bank's activities in loan recovery matter. Considering my past communication with the bank, I till expect justice from the ICICI Bank. I am a salaried person only. Paying amout to without justice is hurting me. I I am really upset in my loan matter with the Bank. I expect the bank will help me in future to build a better financial condition to me. PLB Bonus is given once in a year. I expect the Bonus will be given to me this year.

Thanking you,

yours faithfully,


S. Koil Pitchai

Title: Mr.

First Name: Elvis

Last Name: Fernandes

An ICICI Bank Customer: No

Product: Credit Card

Account No: NA

What would you like to say: My Credit Card no. [protected] has expired on Feb 2012, my utility bill payment of my idea post paid card has been stopped with immediate effect. I had applied for ICICI Lombard General Insurance, ICICI Personal Protect Policy, but since i did not receive any policy details from the company, i had instructed to stop the policy and any payment with regards to the same. As the card has been expired i cannot use it for any transaction, but strangely the card has been active with regards to payment to be made to ICICI Lombard General Insurance.



On my last payment made on 17/07/[protected] CHEQUE PAYMENT RECEIVED,THANK YOU. C 0 Rs. 3,139.00, whereas i was informed that this was my last payment on phone. I am surprised to see that the company is still keeping the card active for payment of ICICI Lombard General Insurance.



Firstly What I Fail to Understand is when the Card has Expired on Feb 2012, how come its still active for ICICI Lombard general Insurance.



Secondly when i was informed and assured on phone before making the final payment, that this would be my last payment, and the Card will be invalid, then how come its still active.

E-mail address: [protected]@gmail.com

Telephoneno:+91-0250-[protected]

Correspondence address: B-702, Classic, Vile la Builde CHS,

Nr, Gokhiware Talav, Next to Bassien Catholic Bank, Vasai (East), Vasai : 401208

City: Vasai

Country: India

Pin Code: 401208

Icici bank ltd as block my Salary Ac any Prior notice for Credit card baiment i to request you do to the needful at the er-least ( I am Already paid this Amount my Saving A/C No[protected]

Thanking you

S. Natarajan
[protected]

Dear sir,
I am Ujjal Biswas.I am living Shyamnagar.I am 24 years old. One year before open one account from Barrack pore ICICI Bank.Then credit 8 lack in my account and i suggest bank employee that i want to fixed in may money with 6 month but he miss use me and he fixed may all money ICICI Incurence. Now i want my money back but he don't give my money.But i want my money emergence. My contact no- [protected]

please help me

Hi
I wanted to change my ICICI branch & my communication address for my ICICI AC #[protected].
I live in Vasant Kunj , New Delhi so I went to Vasant Kunj ICICI branch. Gentleman at the counter asked me to fill up a form for branch & communication adress change which I did & also gave him photocopy of my Voter id card as my Delhi address proof.
I called up customer care today to enquire about the status of my request & they told me that my branch has been changed to Vasant Kunj but they never received request for my communication address change whereas I had requested for both branch & communication address change.
Customer care representative asked me to either go to my new branch or call the branch for further enquiry.As I was out of town I preferred to call.She gave me number of Nitin malhotra from Vasant Kunj branch ([protected]).I called Nitin malhotra 12 times but he didn’t bother to pick up the call even once.
I have few questions to ask -
Why did Rep at Vasant Kunj branch didn’t forward my communication change request & only sent a request for branch change (SR[protected]?
Why ICICI customer care gave Nitin malhotra's number when he does not bother to pick call ([protected]) ?
Despite following the laid down process , why as a customer I am being mentally harrased & sent from piller to post for communication address change ?
Kindly provide me answer to above mentioned questions & share action taken on careless ICICI staff involved in this.
Also pls share what compensation will I receive for this mental harrasment.

Regards

Akhil Saxena
Mobile -[protected]
ICICI AC #[protected]
[protected]@gmail.com

Not giving N.O.C
I have taken the two wheeler loan from ICICI bank my loan no.LTGND[protected]
I have paid all instalments. Iam praying god to get the NOC from ICICI bank.

My loan got cleared on 10 MARCH 2008, I have started to follow up with icici executives to get my NOC from since 4 year



.
name; suresh chandra maurya

address; budh bihar colony gonda,
mande nala gonda
uttar pradesh 271001
.
email;mr.[protected]@rediffmail.com

महोदय
निवेदन है कि मैंने दिनांक 16.10.12 को मेरे icici s/b account no.[protected] में से ऑनलाईन रुपये 60 का idea prepaid sim no. [protected] को रिचार्ज करने की प्रक्रिया पूरी की। मेरे खाते में से 60 रुपये कट गये लेकिन आज दिनांक 18.10.12 तक रिचार्ज नहीं हुआ।
अतः श्रीमानजी से निवेदन है कि 60 रुपये वापस मेरे खाते में जमा करने की कृपा करावें।

भवदीय
रमेश कुमार

Sir,
I have purchased a tax saving bond 032005-tsb-two with bondholder no:[protected] , certificate no:17609 and no. of bonds 06 with distinctive no.as:[protected] in the name of Satya Narayan Singh,Krashna devi on 24 th day of MAY 2005 whose redemption date is 30.04.2010.The depository ISIN:INE090A11053.
I have not received the warrant cheque of the said bond. further i state that my all personal details are same.My e-mail id is [protected]@gmail.com. please let me know how to redeem the bond.
Thanking you.
Satya Narayan Singh

Dear Sir,
I ( Vishal Kumar Singhal ) hold a corporate account in the name M/S Krishna Enterprise with ICICI Bank branch Haldwani A/C No[protected]
I issued a cheque No 683633 dt 09/11/06 for Rs 100000=00 ( Rs. One Lac Only ) in the name of M/S Claris Life Science Ltd. In the bank statement the payment shown to M/S Kotak & party ( M/S Claris life science ltd informed to not receipt of the payment of this cheque.
I am trying & contacted the representative of the branch for clarification of payment done of this cheque for the last more than a year. No response & proper/ satisfactory reply are being given till date. What is happening to the customer service & management.
It is requested to see the matter & do needful.
Thanks

Reg. charges made to my account without informing on change.
I have account with icici and i have to maintain Quarterly balance 10k and I am maintating the same without fail.

Suddenly in september2012 month icic bank deducted amount as fine for 3 months 393, 393 and 280 for not maintaining Monthly balance.

ICICI never informed me on this change. I will not accept I will complaint RBI on this.

Please take neccessary action.
Acc no :[protected]

Thanks,
Sumalatha
[protected]

As per RBI guideline : RBI/[protected]/260 DPSS No.1405 / 02.10.02 /[protected] March 10, 2008, there should be no charges for using ATM card of any bank to non-bank ATMs.
We have been charges many times this year for using ICICI bank's card in other bank's ATM.

Hi ICICI,
THis is with reference to my previous complaint on ICICI for allowing fraud transaction to happen through ENTROPY .
I got irresponsible reply from ICICI bank Head- quality service bangalore mentioning that credit card transaction has happened with authentication and it cannt be rolled back.
Apart from me and ICICI bank , no one else knows my credit card information.
Looking at his answer , I suspect ICICI participating in fraud business with Entropay UK . After observing this fraud transaction in my statement, I have contacted ENTROPAY support team through email. They have clearly told me that some one has created a dummy account and registered my credit card against this account. ICICI bank has authorized this registration without my approval. ICICI allowed this transaction to happen. ENTROPPAY has agreed to cooperate with Bank in investigating this fraud. Even after informing this, ICICI bank is not ready to own the issue. This clearly shows how much badly you treat your customers. I need this transaction reversed as soon as possible. I have already filed a police case against ICICI bank in cyber crime police station, local police station and will be putting a complaint in consumer forum also. I will be reporting this to RBI also.
If I dont get any resolution as soon as possible , I am going to contact media people regarding this harrasment and also the internation media.
I am also your previlaged customer who has been using service from more than 6 years . If matter is not resolved I am going to spread news about this bad incident in social media and all of my colleagues (around 1 lakh).
ICICI bank doesnt really care about customer. Worst bank ever. Not eligible for even 1% trust of customer
Regards
Ananth

This is regarding a my loan with ICICI loan no LIBNG[protected]. I had discussion for settlement with manager of ICICI and spoke for settlement for Rs 14000 in 2 installment. I paid 2000 immediately and gave a cheque for Rs12000. The gave me a receipt saying full and final settlement, and promised to send a loan closure letter in 10 to 15 days. This happened few years ago and the bank didn't process it properly and they are demanding Rs 8400 till now. several complaints to Customer care and also walked in directly didn't help. Every time I go to bank they inform they will check and get back and no one get backs to me. this has also been impacting my CIBIL scores. Kindly help me.

I have entered 15000/- Rs for withdrawal from ATM machine located in HAL factory premises ojhar on 8-oct-2012 at 5 P.M. But only received 14600/- Rs i.e. Total 400 Rs less withdrawal. After checking my withdrawal slip, showing that full 15000 deduction of money from my bank balance.

For the above said ambiguity i lodge the complaint to the customer care of ICICI bank vide complaint number-SR[protected], it was no use.

Name- Truti A Patait
Account No[protected]

sir my Deduction complaint about POSDEC CHG which have deducted on my account on 11/10/2012. two timw charge on my account deducte 28 and 28.
please give me detail and amount is forward my account.
muneeesh kumar
A/C no.[protected]

Hi,

I am having a savings bank account ICICI Punjabi Bagh from last two years and my account no. is[protected] .

I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges twice within a gap of 10 days.

25/09/2012 MABChgs-Jul12+STax 43.26 393.26 Rs
03/10/2012 MABChgs-Aug12+STax 43.26 393.26 Rs

I understand MAB is monthly average balance.

My issue -

I don't have any mail informing about this MAB charges. I only knew about QAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about change of balance system, hence any deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) i.e. "levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006.

Regards
Mrs Chander Kanta Khurana
Mob: [protected]

Respected Sir/Madam,
I Tribhuwan Pandey serving in INDIAN AIR FORCE as JWO currently posted in Air Force Station Barrackpore,Kolkata.
I would like to register a complain regarding miss use of my ICIC debit card which is been used in ENTEOPAY UK website for amount of Rs 11391.71 on 5th Oct'2012 around 1838hrs (Frauad transaction). Account No:[protected]
As soon as I got the MSG on 05th Oct'12 around 1838hrs,I contacted bank wheather such transaction has taken place & also I haven the ministatement.Then I called ICICI customer and informed them,they told that they will forward my compliant to some risk/investication department and they will contact me in next 48 hrs,service request no.(SR[protected] and I am still waiting for there call.On next day i.e 6th Oct 2012 I informed to TITAGARH POLICE STATION and gave them written compliant to them.On 8th Oct I meet with ICICI Branch Operating Manager and informed him about the fraud transaction,I blocked my card and gave him written application for the same,he said that he will forward it to Mumbai office and they will call me back,service request no. (SR[protected] and still waiting for there call.
Later I have tried calling bank so many times requesting them to send mail to ENTROPAY TEAM and give details about my request every time I made a call,call center guys are telling me they will arrange for call back.
Now i don't know what to do its is a fraudulent case and i don't understand why the bank people are not taking necessary action on this even after complaint is be given .

I Kindly request you to please register complaint on this against ICICI BANK for being so careless on such a serious issue and please help me out in getting my money back as soon as possible .
I have all the copies of my complains.

With regards,
Tribhuwan Pandey
Tel.No.[protected]/[protected]
email id: tribhuwan.[protected]@gmail.com
Account No:[protected] , Barrackpore Branch ,Kolkata

Hi

I am Sathick and I'm holding account in ICICI bank for the past 2.5 years. I just saw today when I checked my account online, that four times I have been charged POSDEC CHG of Rs. 28.09 each and the description says:
POSDEC CHG/22-09-12/4770/25ST3

Please clarify this.

- Sathick