ICICI Lombard Complaints & Reviews

Dear Sir,
This is extremely disgraceful for me to let you know about your poor car insurance system.
I own a car (Vehicle No. UP-16-BC-6394), which was purchased only a month ago.
I had an accident on 1st of Feb, 2016, in which the front part of the car was damaged heavily with minor back end part as well.
I had given the car on Maruti Body shop on the very morning next day. It has been 15 days, still the estimate of the loss has not been calculated.
I have regular discussion with Body shop guy, car surveyor guy (Mr. Sharfe Alam) and the senior manager (Mr. Anoop). Earlier, there was some guy named Mr. Piyush as suveyor of the car, but some God known reason, he was replaced with Mr. Sharfe Alam.
All of them convey a different piece of information each time. On 13th of the instant, I was told by Mr. Anoop that estimate is ready and has been approved.
On the very next day, I am conveyed by Mr. Sharfe Alam, that the estimate is still not prepared and some work is pending from the behalf of Body shop. Then the body shop guy, tells that work is pending from Surveyor side.
Can you confirm who is making is fool of whom???????

This is really disgusting from your side and I repent of considering your services.
Can anybody from your side volunteer to convey the reason of delay????

I bought a policy from ICICI LOMBARD's agent over a telemarketing phone call (One of the worst mistakes of my life). Within few days, I wanted to cancel the policy and tried to contact him but he was unavailable. Spoke to the customer care via a phone and they said they can't cancel the policy online as they need some cancelled cheque and a letter saying I want to cancel it(the irony of their system, they can trust u when they have to sell a product, but cannot take your word when you wish to cancel it) Post this I dropped an email to customer care and requested a cancellation. This all happened in 22 days of buying the policy (7 days later the cooling period getting over). for all of this, I'm being charged a whopping 25% of policy amount as cancellation fee which is HIGHLY UNFAIR. I tried contacting the customer care but it was futile. Would request you to help me with the same.

Here are the details-

Complaint No- RE: ICICILom:[protected] Want to cancel the policy

Agent's details- Satish, his number now stands invalid[protected]

Customer care representative (who was of no use)- Nitu Jumani

Look forward to some positive response.

Thanks,
Trusha

Insurance company have sent me the 50% of the claim amount giving reason of copay on neoplasms policy. My jio id is 053863 renewed polcy under phase 1. There is nowhere mentioned of such clause. What to do plz let me know.

Waiting for ur reply.

Thnx

Nirav Parekh (proposer)

In spite of several phone calls and complaints no information is being provided by the company It has been 6 months since the claim was registered (01/09/2015)

Dear Team, My dad has passed away on 18th NOvember. He was admited toone of the hospital and had a by pass.After by pass also doctor asked us to keep him hospitalised as the wanted to keep him under observation.Since he was critical we didnt opt for discharge. On 17th he got discharged and within 8 hours he got another attack and I admiitted him to another hospital.The total expense I ahd was 18, 00, 000 lakhs the policy I had till 5, 00, 000.ICICI approved 250, 000 only. I asked them that I need hospitalization reembursement which is covered under policy and the reply I recived is we cant provide that as you have not taken discharge and there is conitue hospitalization so per hospitalization we can give only one by pass.According to ICICI I should have my crtical pateient to outside hospital and should have been readmitted. They ahve taken 17th his death claim as valid hospitalization but not ready to consider the recommended criticall condition hispitalization. Second experience, ICICI has deducted No Intimation amount. Though I ahve already intimated them twice [protected] -[protected] and Vashi Branch reciptionist didnt give the information that you should intimate again for 17th as well and they didnt provide acknowledgement of my orginal documents. MY family is in shock already and ICICI is on top of it deducdting all unnecessary charges and customer care says we understand your problem but we cant do anything about the hospitalization as you have not re admitted.There is no presettlement discussion also. These are inhuman replies I get everytime I call ICICI.I expect a valid settlement with consideration.PLease refnd all the unwanted deductions and allow me to say that this is professional policy I am holding. Thanks, Neha [protected]

Respected Sir, Policy Number- 4128I/HP/84865758/02/000 AL Number- [protected] I do hereby inform you that my father Mr. Pawan kumar garg was admitted on 05/01/2016 in emergency condition to Metro heart institute sector 12 noida for a treatment of heart attack Regarding this issue i want to inform you that i came to know from corporate desk of metro hospital that the ICICI LOMBARD has rejected the cashless benefit issue after completing their all process in 5 days i.e 10 jan. 2016 also when we have replied to all queries they asked. POLICY HAS STARTED from last 5 years and according to the rule after 3 yrs policy covers all the diseases Also then you are rejecting the cashless request by saying that they writen from doctors that the patient is not suffering from hypertension diabities and asthma and when metro hospital Dr. Manish garg (the one who is the incharge of CCU department) had writen that the patient dont have any history of asthma and hypertension and not suffering from diabities Then also they are saying that the patient is suffering from ashtma hypertension and diabates from many years prior to 2010 I.e they want silly excuses to fraud from customers please help us and take action on them. Thanking you

Sir, I was deposit a cheque amounting to Rs. 7128/- on dated 31.12.2016 in favour of ICICI GIC Ltd. vide reference No.[protected] at Aggarwal City Mall-Branch ICICI Lombard General Insurance Co. Ltd. Space No. 315, 3rd Floor Aggarwal City Mall, Plot No. 04, Road No. 44 Pitampura - 110 034 New Delhi Near M2K cinemas Delhi with the request that my policy may be renewed through T.R. Sawhney Motors Pvt. Ltd. but till date my policy has not been sent to me. In this respect I have so may calls & SMS's on Mobile No.[protected] but no satisfactory response given to me.by T.R. Sawhney Motors Pvt. Ltd. Insurance branch & way of talking of my call attendant is very bad. You are requested to sent my Insurance renewal policy at my home address or my office address DDA office Building 4th Floor Office of EE/RPD-4 Madhuban Chowk, Sector 14, Rohini, Delhi. Mobile No.[protected] & [protected] & E-mail ID [protected]@gmail.com

I sri tapan kumar bose & my wife bandana bose, started our journey to chennai on[protected] and our return date of journey from chennai to kolkata was[protected], through flight no-6e272 of indigo airlines. We purchased our air tickets of return journey from chennai to kolkata through gobibo. Our journey was under coverage of travel insurance under icici lombard travel insurance company. Due to severe flood at chennai the a. A. I. Closed the chennai airport from[protected] to[protected], & our journey date was[protected]. Due to trip cancellation the company's declared benefit is rs-20, 000.00. Our policy certificate nos are (1) 4110/d-000168/157361/00/000 in the name of tapan kumar bose & {2} 4110/d-000168/157362/00/000 in the name of bandana bose. We lodged our claim regarding trip cancellation to the company on[protected] and the company generated the claim no in the system on[protected] vide no-clt001829. After that they issued one mail claiming the documents and i submitted all the same as per their requirement. I have issued atleast 25 mails to "[protected]@icicilombard.com" regarding the status of my claim, but not yet any positive result obtained. Recently they are claiming evidence of my refund from indigo against the canceled air journey dated[protected].
Please note that during submission of my document to icici, throgh speed post on[protected], i informed that, the refund from gobibo, not yet received. After that i received the full amount of my can celled air ticket rs-11428.00, which has been credited to sbi, a/c no-[protected] on[protected]. The ticket from chennai to kolkata dated[protected] was purchased through gobibo on[protected] at 6-22 p. M. By using s. B. I, visa card, no-[protected] against a/c no-[protected], ifsc-sbin0017458, of swapan kumar biswas & aditi biswas. Not only that i have also submitted the resolved complaint document regarding my refund from goibibo.
In spite of my repeated requests over mail as well as over telephone even to the higher authority (Ms deepa, r. Manager) my claim not yet settled. Please review the attitude of the company that they are not allowing the genuine claim against chennai flood, which is a national disater.
Kindly take a serious step against the attitude of the company.
With regards,
Tapan kumar bose

Its been more than 2 weeks that my car is unusable and your so called executives are yet to come and give me a quote. Regret taking this motor policy and this will go social.

Hi, My name is Hiren Berawala.I owned a swift dezire. Reason being writing this complaint mail is, I am very annoyed with the claim service and more than service your insurance agent was the reason. I had visited the raviratna motors showroom in Bharuch, Gujarat.As my car had met an accident.so, for insurance purpose I left it at the showroom.I filled the insurance paper, your surveyor Mr.Ankit prajapati told me that its not only one accident there must two accident happened on different days, I can't understand how can he blaim on me, I mentioned in the insurance paper about the accident like when did it take place, how it happened etc, Just because i did not know to mention the damaged parts as well he is saying that there must be two accidents which happened in on different days!! How can he believe that the car has two different accidents?whats the parameters for this?I need bonut claim as well.I have spoken with his boss as well, he is also deniy for the same, his name is swapnil. There was a trust factor behind icici lombard unless i had finalized other insurance company. I did not know that after insured by icici lombard i would have to face these kind of consequences.Realy its very disheartening that after the accident i am already disturbed and instead of solving my problem n helping me icici lombard is troubling me more.Can't expect it from such a renowned name. There is also some damaged at back side bumper but i could not claim for that because it is different incident. my policy details are as below Name-Hiren Rameshchandra Berawala policy no.-3001/MI[protected]/00/000 vehicle-d-zire lxi claim no.-MOT05164375 Plz resolve it as soon as possible. Thanks & Regards, Hiren Berawala. [protected]

Dear Team, I have been continuously receiving call from the call centre number. After so many refusal that i am not keen on any of the ad on products, still the person (several executives) from the same number have been calling. Request you to please do the needful and call /sms in case of anything related to my policies(strictly). Thanks regards, Preetam

They marketed saying, you can listen to the conversation any time, but when the time came, they are not making the consumers listen to the conversation they had while selling the policy. Its been more than 6 months and i have personally followed up 50 time via email and call, but still no response. You are fraud that's y you are not making listen the telephonic conversation while you sold the policy.

Respected sir Regarding my wife yasmin rohinton fatakia hospital bill which was rejected by your icici lombard healthcare claim no[protected] and my policy no is 4128i/HPR/99173203/00/000, i want to clarify that my was admitted in hospital for chest pain and your insurance company found query that we have not informed about Hypertension, bells palsy which she has not admitted for hypertension and bells palsy. and when we started our policy at that time what their agent had done we dont know only they have done our blood test and urine test and simply started our policy without giving us rules and regulation and from five years i am paying my premium time to time without claiming anything and when first time we have claimed our hospital bills they have rejected. Sir i am a senior citizen and how i am giving my premium only we know because their is no source of income for me and i am giving my premium from my hard earned money only. Now I want to stop this policy because i am not getting any benifit from this policy and last year i have paid 2 years policy together ie 2014 to 2015 and 2015 to 2016 so atleast give my advance policy of 2015 to 2016 money back that also they are not giving me. So please I beg of you do something for us and give our money back. I am very much upset and I will do anything and for that and your insurance will be responsible for that. Address Talati bldg 1st floor 194 khetwadi back rd grant road east mumbai 400 004 Mob No [protected]

My activa no is Gj1fl 3168 n i have all documents for claim process hade already given for claim in apex honda isanpur Ahmedabad Gujarat The agent of icici said me compny not allow your vehicle for claim and that thing is totaly wrong Agent is not given me proper answer Claim no :MOT 05102216

The front disk brake rin of my byke hero passion pro RC No. UP61Z5777 has been damaged on 30/08/2015 during incident at deep road. The complaint has been registered on next day at MB Motor Gorakhpur for further replacement the above but same has not replaced till date. At last, A complaint No. MOT05036417 has also been registered on 10/11/2015 through customer care IVR No. 18002666 and servey has also been done on 24/11/15 by Mr. Manoj Gupta, Shiva Auto Sales Ghazipur but front disk brake rin is not replacement till date. I, KESHAV BIND-[protected] am annoyed with Shiva Auto Sales Ghazipur, MB Motor Gorakhpur and ICICI LOMBARD very much due to non-replacement the above damage/defect till date during the long period. Thanks.

Dear Sir! I have been a customer with ICICI Lombard for last 4 years . these people used to call me 1 month before of my next renewal of policy.Since i had taken a clain in this renewal, these people have not reminded me for renewal of my policy.when i called at callcenter for renewal they said, u had taken last time claim so in renewal showing us error, so vant be renewal...and only 7 days are left for my policy to be renewed... So it means if a customer is not claiming then only they will renew the policy. This is really a cheat from these Insurance company...why these people are selling their product if they cant renew the policy, if someone has claimed in that term... There should be some organization to look into such kind of matter... IRDA pls do something...

My name is Arman Maheshwari, My father taken this policy against an home loan issued on 14/march/2013 it means before 3.6 Years ago, My father's name is Ashok Soni who is covered under this policy and in May month under a routine check up doctor diagnosed Chronic Liver Disease so we started taking treatment of Dr. S.S. Sharma and in July months due to Chronic Liver Disease death was happened of my father on 23/07/2015 because the life line after suffering this disease of few month maximum 6 months according to the doctors and on 25/07/2015 i initiate it to ICICI lombard (For critical illness) and ICICI prudential for the claim (For death claim). now after taking long and strong follow to your company customer care they send me an pdf by saying that your claim was declined due to according to the death summary my father suffering from CLD disease from last 3 year but we are not aware about it according to the death summary this disease was suffered after 7 months of policy issued but doctor diagnose it before 4 months and after that we under go the treatment, we are not rich and our financial condition is so bad right now after my father's death our car, my bike everything gone sold and this stage of life when we expecting that may be we get some amount from insurance company so we can pay our house installment of 34000 per month and can manage are house holding expenses, my and my sister's education expenses because in my family we had only 1 source of income which was my father and now after his mishappening we have zero source of income and a lot of EMI's and expenses. I'm doing B-tech 2nd year and my younger sister she is in 12 th class my mother she is uneducated so she is house wife. Now we are hoping that by receiving this claim may be we can finish some of our liability and may be after this i not required to quite my education on 2nd year and start working right now for income source. I called to your customer care regarding for the same that this policy issued before 3.6 years ago when my father was not suffered with this disease because if we taking death summary as ideal then also according to it my father suffered with this disease before 3 years form right now as mentioned on Death report so we can assume it around 01/sep/2013 but his policy issued on 14/March/2013 then also company need to cover this claim but same your executive never want to listen me and understand it, he telling me only this that we can not cover pre-existing disease under this policy and according to him doctor written in Death Summary that this disease suffered before 3 years of policy started now who tell the executive that is doctor know the policy issue date or any where this was written that this disease suffered before 3 years of policy issue because in death summary this only this written that this disease suffered him before 3 years from the day when the doctor written even according to Policy wording there's also clearly mentioned that " when it has been investigated, diagnosed " then its Pre-Existing Illness so how it become pre existing illness because we have also an certificate in which doctor also mention that on may end my father go to him for routine check up and firstly he found that he is suffering with this disease and if we talking about death summary for example once I'm accepting this also but can you tell me how it become pre existing disease because according to death summary this disease suffered from before 3 years it means around 01/Sep/2013 and policy issued on 14/March/2013 then how it become pre-existing case, So I'm requesting you that please re- check all mistakes and issue this claim because we never have any other option of source of income instead of stop my carrier and start working. May be you can understand our situation God never give this situation to any body. Sir I'm requesting you to review the case and please take an positive decision as soon as possible on high priority basis because we don't know that at the time when policy taken your executive what written in the proposal form we know only this that my father submit a amount to your company for taking care o[censored]s when we need our father more or helpless and your company take this amount from last 3.6 years now we are both condition sir and i can do any possible try to get this claim even i need to go Ombudsman, Consumer Court, IRDA Grievance or Grievance. Name of Proposer: Late Mr. Ashok Soni Policy 4065/DHFL-HL/2589083/00/000 Issue date: 14/March/2013 Plan Name: Secure Mind SumAssured: 4, 89, 990/- Regards: Arman Relation with policy holder : Son [protected]

Icici lombard provide 3rd class services provided to customers and no buddy cooperate to customers .surveir are fraud in your icici lombard & they demand money to customers for approval that's not fair for customers. i have 4 vehicles all are under in icici lombard but i am not satisfied with icici lomard services & next time i am change it to bharti axa that's the better resolution for me .they provide better services than you. thats my contact number-[protected]

What is the purpose of Car Insurance? Well, it got me thinking after my bitter experience with ICICI Lombard Insurance to claim insurance for my car Toyota Corolla, which met with an accident this week. It has been such a harrowing experience of delays despite regular follow-ups, display of careless attitude, poor & rough communication skills of ICICI representative - Surveyor (Mr. Puneet Singh) assigned to my case. Considering, being a Managing Director at a Multinational, I come with a battery of people to do the follow-ups. I can’t even imagine horror of individuals having to put up with such bad attitudes of such personnel. I am confident he is not exception. I had heard & read stories about bad experiences people have had with insurance companies and unfulfilled promises (made by company representative at the time booking a policy). But never expected company with stature & repute of ICICI to fall in the category such negligent companies. From my research, it looks like there are plenty more like me struggling to get ICICI to fulfill their basic promises. When a company (even established ones like ICICI Lombard boasting of customer centric strong & fair practices) fails to fulfill even the basic promises made at the time booking; expecting them to offer value add, customer satisfaction and such important concepts would be too much to expect. Very disappointing to say the least! Dear ICICI Lombard, Would you care to explain couple of very basic points? How soon after the accident you expect your customer to report an accident? My car Toyota Corolla was banged into by an auto driver at 6:58 am near Sonu Nigam’s house on 26th Nov. ’15 & by 6:50 -7 am I was Toyota Service Station, Near Link Road, Andheri West, Mumbai. Considering that it would take a person some time to collect details of the offender & drive to the service station. Well, your surveyor Mr. Puneet Singh (visiting Toyota Service Station at Andheri-W) accused me (on the phone today 28th Nov. ’15) morning) for reporting the case late. Since it was early morning & service station had yet not opened for the day, security would not allow my car in. I spoke to Amrut at his residence at 7 am (technician) who has been servicing my car at Toyota Service Station for the past few years. Security at his instruction allowed me to park the car in & leave it with security. So within an hour of the accident car was standing at service station. Would you consider 1 hr. time period from the time of accident to the time reporting at Service Station to be late? Of course, my caretaker Sunil was there to collect requisite insurance claim forms the moment service station opened for the day in the morning. It were filled & submitted at Toyota Millenuim Insurance claim dept. in a matter of couple of hours itself. As such we have a policy of NOT passing these claims: As I was turning my car towards right, offending auto driving at full speed from opp. direction banged into my car from front. Being an experienced driver, I did my best to minimize the damage. Behind me was a swift car, which also could manage to minimize the damage by turning left but not without grazing car’s behind left bumper. Personnel at Toyoto Millennium service station assured me that by 3 pm estimation of the damage will be completed & given to the surveyor of ICICI by 3 pm (who was expected on the same day). Accordingly, I would get a phone call on the status by early evening. The said deadline passed, 27th Nov. whole day passed, waiting NO news despite my repeated follows. Finally On 28th Nov morning at 10.45 am I had to make multiple calls & ultimately was assured by Mr. Clement (GM) at Toyota millennium that surveyor will get the case sorted out by the insurance today (28th Nov. itself). At 1:25 pm, I do get a call from Toyota millennium service station informing me that surveyor refuses to pass the rear bumper. Reason? Bumper bracket has shown glimpse of rust and as a policy we at ICICI Lombard do NOT pass these claims. Considering, 6 weeks back my car had come for servicing none of these imminent rusting problems were reported either under carriage or at the bumpers front & rear. You can check the service records, should you wish! So all I know is my car perfect condition before the accident. The reason for buying insurance (cashless) policy from a reputed company like ICICI Lombard, was to mitigate my car damage risk for repairs during a (just in case of) mishap. Is this the value the insurance co. offer for their products when the car is being evaluated at a reputed Toyota service station, which has qualified & well informed personnel which is suppose to repot the health of one’s car? The day (28th Nov.) is coming to an end and I still have not heard from concerned personnel/s on the way forward. I would really be interested in knowing what ICICI Lombard has to say especially for their premium customers (for which insurance premium is taken in advance. & the premium garages they serve. Please guide on the way forward. Regards, Kampani

What is the purpose of Car Insurance? Well, it got me thinking after my bitter experience with ICICI Lombard Insurance to claim insurance for my car Toyota Corolla, which met with an accident this week. It has been such a harrowing experience of delays despite regular follow-ups, display of careless attitude, poor & rough communication skills of ICICI representative - Surveyor (Mr. Puneet Singh) assigned to my case. Considering, being a Managing Director at a Multinational, I come with a battery of people to do the follow-ups. I can’t even imagine horror of individuals having to put up with such bad attitudes of such personnel. I am confident he is not exception. I had heard & read stories about bad experiences people have had with insurance companies and unfulfilled promises (made by company representative at the time booking a policy). But never expected company with stature & repute of ICICI to fall in the category such negligent companies. From my research, it looks like there are plenty more like me struggling to get ICICI to fulfill their basic promises. When a company (even established ones like ICICI Lombard boasting of customer centric strong & fair practices) fails to fulfill even the basic promises made at the time booking; expecting them to offer value add, customer satisfaction and such important concepts would be too much to expect. Very disappointing to say the least! Dear ICICI Lombard, Would you care to explain couple of very basic points? How soon after the accident you expect your customer to report an accident? My car Toyota Corolla was banged into by an auto driver at 6:58 am near Sonu Nigam’s house on 26th Nov. ’15 & by 6:50 -7 am I was Toyota Service Station, Near Link Road, Andheri West, Mumbai. Considering that it would take a person some time to collect details of the offender & drive to the service station. Well, your surveyor Mr. Puneet Singh (visiting Toyota Service Station at Andheri-W) accused me (on the phone today 28th Nov. ’15) morning) for reporting the case late. Since it was early morning & service station had yet not opened for the day, security would not allow my car in. I spoke to Amrut at his residence at 7 am (technician) who has been servicing my car at Toyota Service Station for the past few years. Security at his instruction allowed me to park the car in & leave it with security. So within an hour of the accident car was standing at service station. Would you consider 1 hr. time period from the time of accident to the time reporting at Service Station to be late? Of course, my caretaker Sunil was there to collect requisite insurance claim forms the moment service station opened for the day in the morning. It were filled & submitted at Toyota Millenuim Insurance claim dept. in a matter of couple of hours itself. As such we have a policy of NOT passing these claims: As I was turning my car towards right, offending auto driving at full speed from opp. direction banged into my car from front. Being an experienced driver, I did my best to minimize the damage. Behind me was a swift car, which also could manage to minimize the damage by turning left but not without grazing car’s behind left bumper. Personnel at Toyoto Millennium service station assured me that by 3 pm estimation of the damage will be completed & given to the surveyor of ICICI by 3 pm (who was expected on the same day). Accordingly, I would get a phone call on the status by early evening. The said deadline passed, 27th Nov. whole day passed, waiting NO news despite my repeated follows. Finally On 28th Nov morning at 10.45 am I had to make multiple calls & ultimately was assured by Mr. Clement (GM) at Toyota millennium that surveyor will get the case sorted out by the insurance today (28th Nov. itself). At 1:25 pm, I do get a call from Toyota millennium service station informing me that surveyor refuses to pass the rear bumper. Reason? Bumper bracket has shown glimpse of rust and as a policy we at ICICI Lombard do NOT pass these claims. Considering, 6 weeks back my car had come for servicing none of these imminent rusting problems were reported either under carriage or at the bumpers front & rear. You can check the service records, should you wish! So all I know is my car perfect condition before the accident. The reason for buying insurance (cashless) policy from a reputed company like ICICI Lombard, was to mitigate my car damage risk for repairs during a (just in case of) mishap. Is this the value the insurance co. offer for their products when the car is being evaluated at a reputed Toyota service station, which has qualified & well informed personnel which is suppose to repot the health of one’s car? The day (28th Nov.) is coming to an end and I still have not heard from concerned personnel/s on the way forward. I would really be interested in knowing what ICICI Lombard has to say especially for their premium customers (for which insurance premium is taken in advance. & the premium garages they serve. Regards, Bodi Kampani [protected]@yahoo.com