ICICI Lombard Complaints & Reviews

Car : MH 03 AM 5747 Name: Milind Rajen Thakker FIR Status : Lodged at Matunga Police Station Previous Policy (Bharti AXA) - FPV/I1665586/25/07/M12514 - 05/07/2014 to 04/07/2015 - No claims filed Current Policy (ICICI Lombard) - 3001/W[protected]/00/000 - On which Claim has been filed Claim Intimation Request Number: MoT04736389 Today morning i am notified by my car washer that there has been a theft of my deck and that my car window has been broken into. I rush to the site, call up ICICI and below are the flow of events 1) Call To ICICI to Buy Policy - 01 July 2015, Call time: 05:03 PM As part of purchase of policy, i had a call with ICICI Lombard. The call was recorded to resolve disputes or queries arriving in the future. First Lie: I was informed for filing claim - ICICI charges Rs 1000/-. This is a standard charge which is paid to government and is applicable to all insurance companies. Issue: The government does not require this charges. Bharti AXA does not charge anything for filing claims. 2) Call to ICICI for Intimation 9th July, Call time : 08:13 AM My car stereo was stolen. My car window has been broken into. I intimate ICICI Lombard. Second Lie: I was told that ICICI would be putting in 2 claims - 1 for own damage for breaking of window and 1 for theft of my car stereo. For own damage i would have to put pay Rs 1000/-. OWN DAMAGE for breaking of window which was part of theft. After screaming and shouting they agreed to put both of the issues together in a single claim of theft for which there is no charges. Issue: ICICI is looking out to make profits out of cheating Third Issue: During Filing of complaint i was told to provide a time. I clearly mentioned that i can give a timeline between 10 PM to 8 AM. They said we need a single time to put in the document. How can a person know what time has the theft occured. There are no eye witnesses . Completely illogical. After heated debate and escalation, they agreed to take that into account I was promised a surveillance in 24 hours. I had mentioned that i would be doing repairs at a garage of my choice. They told that should not be a problem 3) Call from ICICI : 10:54 To Notify the choice of garage and stating that car has to be at the workshop. After stating that i had clearly mentioned in the morning that I would do it at a garage of my choice. They finally give in and say ok. Fourth Lie: Why lie stating that i need to have my car at a workshop of their choice 4) Call To ICICI : 06:38 PM To confirm time of survey person coming to visit the site. They said please take contact number and contact yourself. ICICI is the service provider and is responsible to have the contact person allocated and notify the consumer accordingly. I give in and call the survey contact person at 07:00, the guy said he cannot come and another guy looks at my locality. The second contact person says, i am not responsible i will provide you with a number. And he says that he expected the car to be at the workshop prior to even evaluating the theft. I said i would only give it to workshop after the theft claim is properly honored and then claim for reimbursement. i ask him, when can i expect him to survey and he was like maybe tommorrow. 5) Call to ICICI : 07:21 PM Fed up, i call icici and ask them to ensure that the survey happens in 24 hours asthey promised. they state that i need to contact the survey person. I inform them that i would be making a complaint to ombudsman if i do not get a reponse back in 5 min. No response. This is a pathetic case of a consumer taken in for a ride and inconvenience to the core. Staying in a heritage area of matunga, we do not have parking slots and live in 3 floor building. We have to park the cars on road, and in a scenario like today, we cannot keep our cars open whole night with rains flooding in and damaging the car further. The site needs to be examined at the moment, when the issue happened and the claim acceptance of survey shhould have been completed. After request to the building owners, i have moved in the car to my own building under shed with glass all within the car. The organization has not stood up to their words of Nibhayein waada but have kept on lying over and over again and giving false promises. I have not yet filed a claim, moved the car to a workshop still awaiting the survey visit. We as customers are begging for service, calling up survey agents setup by icici instead of icici making sure to their promises, We are lied about the claims, stating that the claim money is given to government and is a standard. We are forced to claim under own damage for a clear incident of theft for their personal gain. There is a limit to lying and cheating. All of the calls to ICICI has been recorded by ICICI. Please take the needful action against icici for fraudalent, unlawful activities and charge a heavy penalty for the inconvenience caused to consumers by organizations like ICICI. Regards, Milind Thakker [protected]

I am feeling very sorry to inform you people that despite being a reputed Insurance Company, services and customer support provided by you are pathetic. Below is the Insurance claim proceedings which happened and despite fulfilling all askings from your surveyor, still you people are fooling me around without providing exact ETA when I will be getting my Claim amount. My bike got stolen on 19/03/2015 from Sector 29 Gurgaon Haryana. I informed about the same to ICICI Lombard on20/03/2015 afternoon. You people claim that your post information about theft to ICICI Lombard, surveyor will contact Customer in 48hrs, utterly false. Your surveyor (Mr Ajay Sharma sent Manish Kohli) to my place on 09/04/2015 for collecting documents. Mr Manish Kohli's attitude is like as if he is obliging me on coming to my place. One of his statement while collecting documents from me is "You are the one where i wasted so much time, in this time i could have collected documents from 3 more people.". I provided him(Manish Kohli who will be giving the same to Ajay Sharma) following documents in 1st slot on 09/04/2015 1) Original RC 2) Original bike keys 2 in numbers. 3) Original Invoice Purchase copy of Bike. 4) Original Service History document, 5) Original FIR 6) Original Insurance copy 7) 1 Cancelled Cheque of ICICI Bank. 8) 2 Photographs 9) Photocopy of Previous Insurance Company (Bharti AXA) 10) Photocopy of Driving License + Aadhar Card 11) Form 26, 28, 29, 30 duly filled. 12) 2 Proof of Identity letters by my Land owner and by my Neighbourer (Original duly signed) 13) I Whatsapp him (as asked by Manish Kohli) 2 photographs of mine displaying site where my bike got stolen i.e. Sector 29 Gurgaon Haryana. Mr Ajay Sharma asked me on call to sent rest of the documents to him by courier or by speed post on his home address mentioned below. I with the intention of getting acknowledgment for remaining documents sent my Colleague to his place physically. He while delivering documents asked for acknowledgment from Mr Ajay Sharma by signing on the acknowledgment document provided to me (with signature of Mr Manish Kohli) when I submitted first slot of documents. He refused to do so and took document from my colleague saying that "He will give me call back later as right now he has to leave to metro station to pickup his relatives.". My colleague left from his place post delivering document to himwithout his acknowledgment as told by him. On 10th May 2015 i submitted following documents:- 14) Original Final Report by Police 15) Indemnity cum declaration undertaking form on Rs 200 Stamp Paper duly signed by me leaving amount unfilled as instructed by Manish Kohli when he visited my place first time. (Reason and clarification for leaving this amount column blank can be obtained from your Conversation recordings between Mr Kapil from Mumbai office Escalation Department and me, Conversation/ Call ID:[protected] . 16) Original RC Particular issued by RTO Bangalore Karnataka. 17) Copy of Safe custody letter to RTO Bangalore, Karnataka. Mr Ajay Sharma (surveyor) told me that within 45 days from 10/05/2015 (day when all documents are received by surveyor) amount will be NEFTed to my account i.e. on or before 25/06/2015. On asking how will I get to know status of my claim in the mean time? Will I be getting any information from surveyor or from ICICI Lombard, he told me no need to contact him or to customer care, no information will be furnished to you till that date. I have to wait till 25th June (Sounds very strange about service and statements like this). Post that several time I called ICICI Lombard Customer Care to obtain details about status of my claim but every time I hear from them "Sir either please contact to your Surveyor or to manager of Surveyor, we can only provide you information that your claim is under process" (as if it is my duty to called each and every person from ICICI Lombard begging for my Claim money). I called several time to your CC for status some Reference number for conversation are [protected] talked withGangadhar same old reply "Its under progress", Call ID:[protected] talked with Kapil, he took Mr Ajay Sharma on con call asking the reason why he asked documents to be provided to him on his home address but no convincing reply, also he asked Mr Ajay Sharma to provide me update within 24 hours for which i never got call back from him shameful and untrustable services. On top of it, when I called Mr Ajay Sharma after some days asking status of my claim, he asked me to provide conversation recording of number 100 which I called for reporting theft of my bike (Instead of he calling me and informing about this missing document or recording if required for my case). I furnished him SMS screenshots putting it in a document which he asked me to mail it on his Personal EMail ID i.e. [protected]@yahoo.co.in. and he again reiterate "wait till 25/05/2015 maximum money will be NEFTed to your account". Even your Customer Care and Escalation Department are not consistent in furnishing information about Claim status. I had conversation with Kapil before 25/06/2015 from Escalation Department Mumbai, he told me that current status of my claim is Its approved and will be sent to payment team soon money will be credited to my account and exact date for the same he will arrange call back from his side and will let me know within a day time (I never got callback for the same). On 25/06/2015 I called again to your Customer Care and talked to Dimple from Escalation Department Vashi Mumbai, she provided me exactly opposite information as provided by Kapil, she told me "Wait for a month more to get claim as it is under process normally it takes 90 days for claim to get settled and she told that you have been furnished with wrong information before. Even when Dimple con called Mr Ajay Sharma and Me, he was stating his own part of story that Managers here in ICICI Lombard office are quitting jobs so that why this delay normally it gets settled in 45 days." While emphasizing Dimple to communicate exact status she asked me to call Mr Ajay Sharma's, Manager here in Delhi i.e. "Charu mittal : [protected], she is handling my case. On calling her she said she is not handling my case call Ruchika: [protected], when i called her she said that generally it takes 90 - 120 days for claim to get settled. But since its a month end so she can't provide me exact date when Claim will get settled. She told me that she will be calling me back on 1st July 2015 for status." Now after escalating this matter on Facebook and by other means, Ruchika started looking into my file after so much delay and now she is asking from me to submit the call recording of Police No.100 which I called when bike got stolen. If this document was so essential then what were you people doing for all this time when I was continuously asking about any pending documents which you need from my side. You just want to delebrately delayin claim settlement, your services are utter worst. I will never recommend my friends and Office Colleagues about ICICI Lombard. It is a company whose services are not at all reliable and shameful, even escalation Department is trained to fool customer and extract money from them while opening new Insurance, but the real picture is entirely opposite these people believe in not providing resolution rather complicate things as much as they can. Because of your unnecessary delay I am facing a hard time both in Personal and Professional Life. Due to unavailability of Bike and Claim amount I am unable to plan purchase of new bike. I urge you to resolve my long pending Theft Claim case with ICICI Lombard Delhi and provide my Claim amount with utmost priority. Else I am bound to file a case against you in Consumer Court for which ICICI Lombard is solely responsible. Since the delay is from ICICI Lombard, they have to return me Claim amount with Interest for the delayed period. Please help me in resolving this asap.

With reference to the above policies, I have already sent cheque no.647469 & 647470 of Axis Bank Ltd at your Badakdev Branch at Ahemdabad, Gujarat on 2.07.2015 But your department have received the same and returning the same with out depositing the same, in this way my policies will be discontinued and ICICI Lombard will be solely responsible for this type of discontinuation of helth policies.Even though i have not received hard copies of any notices. Hoping a favorable response other wise I shall go the the regulatory Authority Of Health Policy of India. Regards, ATTAR SINGH [protected]

Dear Sir, I was contacted by one of your agent from Telephone Number [protected] regarding the renewal of Insurance policy for my car Swift LXI 2010 model which was going to expire on 6th June, 2015 midnight. Your agent Priya sent one of your executive to collect the cheque for Rs. 6100/- which was duly handed over to the representative on 1st June, 2015. The agent issued me the cover note bearing number PU11895141 and till today I have not received the Insurance Policy and the cheque has also not been presented to my bankers for payment. I'm note able to talk to the agent as they are not picking up the phone now. Request you to kindly look into the matter and revert immediately. Mukhtar Ahmed [protected]

I was covered by ICICI Lombard health Care scheme from December 2009. The policy was renewed regularly. The above policy was valid for the period 15th December 2012 to 14th December 2013. During this period I was advisedly admitted in Paras Hospital, Bhopal from 2nd January 2013 to 4th February 2013. After discharge a mediclaim for an amount of Rs. 1, 31, 354/- was submitted along with supporting documents. This claim was rejected on the sole ground that I had submitted three estimate bills in place of cash bills and no medicines were purchased against this.As intimated by e-mail dt. 5th August 2013.I had then produced the original cash bills along with a letter from the chemist stating that actually the medicines were sold against the estimate bills and requested for a re-verification. The company agreed. While the process of re-verification was on and even before the claim was finally rejected the above policy was terminated on the same ground as mentioned above in September 2013, whereas the claim was finally rejected in December 2013. I then approached the Insurance Ombudsman in Bhopal for redressal. On 9th December 2014 before the Ombudsman the companbies representative gracefully withdrew the above mentioned allegation. Thus the ground on which the policy was terminated collapsed. He mentioned a new ground for rejection of the claim i.e. the patient had left hospital on two different days and claimed compensation for the entire period. It is a legally established norm that if a policy is proposed to be terminated on a particular ground and if that ground is proved to be wrong then the policy cannot be cancelled on a different ground. This would be against natural justice. Once the reason given for the termination was withdrawn by the accuser himself there remained no ground for termination. Thus the termination was virtually without any ground, hence arbitrary and void. In any case the hon’ble Ombudsman in his order has directed to settle the claim and has held that no fraud was involved in the claim. A copy of the order In view of the above facts of the case, sequence of events, judicial pronouncement the termination of the policy was illegal, therefore I requested it to restored immediately with retrospective effect from the date of termination vide my letter dated 15 april addressed to Branch manager Bhopal and copy to (ICICI Lombard General Insurance Co, Ltd. Ground & 4th Floor, Interface, 11, Office No. 401 & 402 New Linking Road, Malad (West), MUMBAI – 400 064. The policy has not been restored so far. I visited the branch manager several times and also send reminders to my request dated 15 th april 2015. I have also note received any response in the matter. all the documents in support of the facts stated above are with me Yours Faithfully Anthony Joseph Chacko [protected]/[protected] Email [protected]@rediffmail.com

It was not happen from last Jan 2015 to transfer my name in my vehicle policy, because vehicle transfer in my name but insurance policy still in name of my company, long period myself touch with customer support of ICICI Lombard but they not help and last end they rejected my policy without name transfer in my name,

my claim no is MOTO4638770 mene icici lombard me car ki policy li thi 0 ded insurance hai to mere car ka accident hua tha to bhavnagar eternal motors me mene car rakhi to surver ne ha bol diya ki gadi ho jayengi phir 3 din ke bad bola ki itna hi ho or age ka glass nahi hoga pehli bola tha or ab me kaya karu mene toll free me call kiya vaha bat kki use ne [protected] phone pe bat karne ko bol usne bhi javab nahi diya phir brijesh rathod name ka presonn hai usne bhi achi tara se response nahi diya or miss behavoiur kiya phir jaydeep chauhan unka mobile number hai [protected] usne to bilku vesi vse tara se javab diya to please mere problem solve kar digi ye my contact number [protected] jigar patel.[protected]@gmail.com

Hi, I have claimed for reimbursement against my health Health Insurance. The reimbursement for accident injuries is in regard to accident that took place on 02 Feb. 2015. I have cashless facility, but the hospital where i had been admitted refused to accept it (cashless) and i had been told that this - ICICI Lombard Health care card is not valid. I have submitted the completely filled reimbursement form along with all relevant document for reimbursement, but on 15/4/2015 i received rejection letter by their site which is very panic, saddening, disheartening and left me dreadful. Reason given from your end for rejection is completely void, inappropriate and false. I am not suffering from any such diseases (mentioned for rejection) before availing your policy and even now. I have already produce medical certificate from my doctor for my claim for reimbursement is very true, legitimate and genuine. ICICI have on their website which clearly mention that no medical check up is required if age is less than 46 years. (My age is now 42 yrs) Therefore i request them to reconsider my case and reimburse the claimed amount at earliest. But till date they have ignored doctor certificate, pathology report and ECG report. Coverage period -7/10/2014 to 6 / 10/2015

My VW POLO is lying ready for last 4 days at Faridabad Dealer. And the Dealer is not giving vehicle due to non receipt of of DO from your Insurance Co. On 4th June 2015 I recd. A message from icici to contact Mr. SAURAV KUMAR for my Motor Claim No. MOTO4631507. But till date he is not picking or calling back and for last 2 days his phone is going switch off. Why this much delay is made for a very small and undisputed claim

I DO NOT HAVE TO THE TIME TO TYPE OUT THE STORIES HERE, MY VEHICLE NUMBER IS AP28BV 1797 GIVEN VEHICLE FOR REPAIR AT LUCKY NISSAN SHOWROOM AT VIJAYAWADA, PLEASE CALL ME. THIS IS NON SENSE RESPONSE OF THE SURVEYOR MR. SAI WHO IS TOTAL NONSENSE TO YOUR COMPANY.

I LODGED CLAIM AGAINST MY HEALTH INSURANCE VIDE CLAIM REF NO[protected] . I SURPRISIED TO SEE QUERY RAISED "kindly furnish the first consultation paper and all previous consultation papers" WHERE AS FACT IS THAT ALL THE PAPERS FROM FIRST CONSULTATION WITH DR TILL DATE OF CLAIM LODGED ALL THE RESCREIPTION ALONG WITH DIAGNOSIS REPORTS HAD ALREADY BEEN ATTACHED WITH CLAIM. NOW CLAIM IS HOLD, AND KEPT STAND STILL WITH COMMENTS AS MENTIONED ABOVE, WHICH IS NOT POSSIBLE FOR ME TO PRESENT OR SUBMIT PAPERS WHICH ARE NOT IN EXISTENSE, IN REFERENCE TO PRIOR DIESES, AS WELL AS PRIOR CONSULTATION WITH ANY OTHR DR. EVEN AFTER REPEATED CLARIFICATION AND SUBMITTING REQUST, AS TO NON EXISTENSE OF SUCH DOCUMENTS, MY CLAIM IS HOLD AND COMPELING ME TO PRODUCE DOCUMENTS WHICH ARE NOT AT ALL IN EXISTENSE AND AVOIDING TO SETTLE THE CLAIM BY STATING THE REQUISITE PAPERS ARE MANDATORY REQUIREMENT TO PROCESS THE CLAIM. HOW I CAN GET RID FROM UNWANTED DESIRE/ PAPER

Ms Corporate Credit Services, Southend, Bangalore through their co-ordinator Ms Shilpa collected cheque for Rs 4900 (premium) against promised car insurance of Rs 325000 for my i10 car KA 05 MJ[protected] Vide cheque. The cover note was issued for Rs 30000 for a premium of Rs 4029. Hr policy issued for rs 300000 with premium of rs 4900. The discrepancy was notified to the facilitator who promised refund of excess premium Collected. Even after 2 months the problem has not Been solved. My several calls n msgs to the person n available contact Numbers have been a waste. Pl look into n resolve. Pl ensure refund of excess collected. MURALI KRISHNA S A. Mob [protected]. Thank u.

It is very unfortunate and disappointing that companies like ICICI Lombard Motor Insurance is involved in such a fraudulent act. Below is the synopsis of the incident in detail. This is with regards to my motor policy # 3001/[protected]/00/B00 and claim #MOT0 4553559. My vehicle Ford Endeavor met with an accident on 25th April 2015 on our way to Mcleodganj. I believe due to hitting something on the road at night, the front left tyre burst and then the front right tyre also burst. Since the vehicle was in motion when this happened, both the alloys got damaged and the impact came on the suspension and chassis, which is badly damaged. At 1:50 am when I called ICICI for road assistance, they informed that the policy does not provide for road assistance. When I offered to pay for the service, I was informed by the Customer Care agent that the service is not available in the area where the vehicle was and I was advised to contact a local mechanic and get the car in moving condition and drive down. Since there was no damage to the engine, so we got the tyres replaced and the alignment was out, so we somehow managed to drive down to Gurgaon and the vehicle was given to Harpreet Ford service station on 27th April 2015. At the service station, the surveyor Mr. Mukesh Kumar and Area Manager Mr. Rajeev Dhawan did the inspection and denied the claim saying that the damage was due to tyre burst and there is no major physical visible damage; hence we cannot give the claim. However it is clearly mentioned in the attached letter given by Ford that there is an impact on the Chassis due to this accident and it needs to be replaced. The items damaged due to the accident are: • Both front Alloys • Both front Tyres • Front Bumper • Left Fender • Left Rear Bumper • Front Axel • Front Suspension • Chassis Cost estimated by the service center (Harpreet Ford Gurgaon) is approximately over 3.5 Lakhs. I fail to understand the reasoning given by ICICI for not providing the claim. Why would any sane person on earth will cause damage to the chassis intentionally and pay 40 % after the depreciation from his pocket when the vehicle is in good condition. This is such an illogical acquisition by the Area Manager. I have escalated the issue to the customer service department a number of times but have not received any response. If this is the case then I would rather go with some other insurance companies like Bharti AXA, Tata AIG or HDFC which at least respond to customer queries and respect the customers.

HI I HAVE A M&M XUV 500.. WHICH GOT DAMAGED ON THE LEFT SIDE COMPLETELY ..THIS WAS ON THE 27 TH OF APRIL 2015 IN THE AFTERNOON .. I SENT THE CAR FOR ACCIDENTAL REPAIR IN ONE WEEK OF THE ACCIDENT ...MY MOTO CLAIM NUMBER IS ..MOT 04569497... NOW AFTER 4 DAYS OF GIVING THE VEHICLE I AM BEING TOLD BY THE SURYEOR THAT THIS IS OLD DAMAGE ...AND WE WILL ONLY PASS THE REAR LEFT DOOR AND PANEL ...ON MY QUESTION WHAT IS OLD DAMAGE AS IT WAS A SINGLE ACCIDENT THAT THE DAMAGE OCCURED ...AND THE CAR HAS BEEN UNDER THE INSURANCE OF ICICI LOMBARD FROM 3 YRS UNDER A ' 0 ' DEP PLAN ... THE ANSWER OF THE SURYEOR WAS SIR BE HAPPY THAT I AM PASSING THIS MUTCH ALSO ..I CAN REJECT THIS CLAIM AND U WILL NOT BE ABLE TO DO ANY THING ABOUT IT...AS SAID BY MR VIVEK CHANDRA...SURYEOR... DUE TO THIS I AM LEAVING THE ICICI LOMBARD INSURANCE AND SHIFTING TO TATA AIG...BECAUSE U PEOPLE WONT PASS CLAIMS WHICH ARE GENUINE AND WILL IMPOSE SOME TECHNICALITY OR THE OTHER TO REFUSE CLAIM ... I DEMAND A COMPLETE REVIEW OF THE CLAIM ASAP...AND JUST CLAIM SHOULD BE PASSED ... ASHWANI KUMAR KHANNA [protected]

I, Sujoy Roy Chowdhury Complain about the deducted amount of Rs.9990/- for familyfirstplus plan on 6th May 2015 at 4:00 pm a call was received from icici lombard.They have explained me about plan just then I have been talked on IVR and then after they emailed me details.They have explained me about Five benefits which useless for me as emailed details and due to some mishap in my family I faced the financial problem. Without wasting time I sent them an email at that night to cancel my transaction and familyfirstplus plan.Next they called me to explain about it, but plainly told her (Puja) to cancelled my plan.I haven't received any document from them or any parcel. So I request you to help me on this matter. Hoping for favourable prompt reply. Transact ID 18659

Hi, 1. Admitted to Artemis Gurgaon for slip disc. 2. Spent a week there. 3. Started therapy at home (therapist assigned by same doctor) 4. Spoke to icici Lombard people if this was covered under their policy. 5. After they said yes, I was treated at home for slip disc. 6. Sent all the original bills from Artemis to the Hyderabad office of icici Lombard. 7. And the claim stands rejected as they don't pay home visit charges now. 8.

I have drafted 1st email to ICICI lombard on 03rd Jan2015 for register of claim as per non-employement clause on my housing loan. Claim No. GEN[protected] provided to me. My policy certificate no. is 4065/IHFL-HL/2835159/00/000. Finally after long conversation & follow-up finally they provided me reference number : [protected] & ensured me that they will clear the things on or before 20/03/2015. After that on 24/03/2015, they asked to courier hard copies of Claim form, Appointment letter, Salary slips, letter from employer, etc. I provided them all above document on 25/03/2015 by scanned email copy as well as courier to their Telangana office thru Tirupati Courier, POD No. [protected]. The courier was received back to me undelivered on 03/04/2015 (reason provided is - Party not accepted) which i informed to customer care of ICICI lombard on same day. As on today no action is taken & after 4 months still matter is unresolved. Hoping for positive feedback & action in this regard. Thanks. Ramji Tiwari [protected]

I am an international student and have taken a ICICI Lombard health insurance, my university didn't allow the insurance policy and the agent told me that he would refund the money. I have submitted all the necessary documents and still i have been waiting for the refund. I would like to have my refund processed. The agent hasn't been responding to my emails and it is not at all professional. My email is [protected]@yahoo.com My Agent From ICICI t.[protected]@icicilombard.com

I have requested for change of owner on 2Jan 2015 but till today their was no update on it. I called many time to customer care and asked them to update. But still no response from them and not giving any information to escalate for the next level. Kindly help me in that and please find the below details Vehicle number: KA04 MH 4533 Requested on : 2 Jan 2015 Requested for: Owner change Regards Priyanka Pasupuleti

I have a motor insurance with ICICI Lombard for my personal car. Recently I had met with an accident and I claimed for insurance. But representatives talking like i should pay half of the amount as there were scratches it seems. When I inquired the half price, for the same price I can get the new parts in other show rooms. I escalated but even though they are expecting me to call them but they are not ready to reach out to me.