ICICI Lombard Complaints & Reviews

ICICI Lombard claim department stated that the claim cannot be settled since I have lost the original bills.
I want to argue on the following grounds
• Whether my claim is a fraudulent claim? • Whether my luggage was never delayed?

Name of Insured Person: DARSHAN BABEL
Policy No: 4030/2939378/00/000
Claim Reference: M008749.49
Type of Claim: Baggage Delay

I had applied for refund of provident fund from 7 months i have not got any information about the status of the same.As long duration has been passed, please provide the details about my provident fund as soon as possible. I tried to call HR dept several times to provide the details about my provident fund but HR did not respond to any of them. Please do the needful.

I have taken my policy with ICICI lombard for my bike TVS apache, policy # 3005/[protected]/b/[protected], at the time of taking policy the agent never asked me whether i had made any claims in my previous policy or not & gave me NCB - 25 %, which is Rs 197/-, which i came to know just now when i asked for a claim. As i met an accident, i filed a claim (#MOT[protected], an agent with name Mr.Rajashekar visited the showroom & asked all docs & asked whether i made any claims for which i answered " Yes". He took the estimate, which came around Rs 5000/- odd and ticked & signed on it. But he infd while going there may be some problem with the NCB, which i had taken. I thought this might be a minot issue and they may ask to pay it and revise my policy, istead he called me & says this claim cannot be processed for this reason & asked to pay the NCB to reinstate the policy. This was never expected from a company having a nationwide reputation. I informed him that this was never my mistake as agent never asked me or i could have paid it. For which he said, he will confirm from regional head & again called me & said, yes it can be processed but will confirm after forwarding the mail to them. It has been 5 days till date. My claim was made on 25th Feb, since then i have been making endless calls & answer remains same. I did not get any revert. When i call to customer care [protected] for complaining they dont have any complaint desk, they provided some managers # (girish & some other person). I spoke to him & says this is invalid policy. So, is it responsibility of company to verify it before giving policy or mine whether the person had made claim or not. "ICICI LOMBARD IS MAKING REASONS TO ESCAPE THE CLAIM CHARGES"

Dear sir,

POLICY 4041/555373/00/000

As per the your email informing to send the claim form to your hyderbad office as mentioned below by you.
I have sent the form duly filled and signed along all the original documents,
thru SKYNET COURIER RECEIPT NO.[protected] DATE 05/07/2010
Please acknowledge after receipt of this courier documents. Kindly process my claim at the earliest and send the payment to the address mentioned in the document covering letter.


I have sent my request for claim by courier on 5/7/2010 and after following i understand it is underprocess but when i i spoke to your customer service on Nov 2010 informed me that the case is closed who have now reqistered new complaint ref 6388533
pl ack receipt and let me know the status of my claim

Now I received a suprising email as below
With reference to your e-mail regarding policy number 4041/555373/00/000, we request you to kindly submit documents mentioned below.

Provide final hospital bill of Rs.3899/-
x-ray report for Rs.100//-
Passport copy

Kindly submit above mentioned document to address mentioned below and also refer the letter attached with this e-mail.

Vrushali Zope
Claims Manager
ICICI Lombard General Insurance Company Ltd.
4th Floor, Interface –11,
Office No. 401 & 402 ,
New Linking Road,
Malad (W)
Mumbai – 400 064

PLEASE NOTE THAT I HAVE SUBMITTED ALL THE ORIGINAL DOCUMENTS PLEASE EXPEDIATE CLAIM AT THE EARLIEST
THANKING YOU SHRISHAIL TUNGAL

Rejection of genuine & valid claim of Indian Rupees 20,000/- filed directly with ICICILombard - Hyderabad on 28/10/2010 by the policy holder (policy no: 4034i/chc/05116166/00/000 valid from 28/01/2010 to 27/01/2011) Chandubhai Parmar has been outrightly rejected on 22/11/2010 (reference no:[protected] without stating any reasons whatsoever despite provision of all requisite doctors/pharmacy & pathological reports. WHY ? please state clear reasons in writing through registered post at policy holder's underneath address within 15 days from this transmission to discourage the policy holder from refering this rejection to the right authority (read court) in/at Vadodara for adjudication.

CHANDUBHAI PARMAR
mobile no : [protected]
B-7 MBC DAS Residency,
near St. Joseph School, Nava Yard,
old Chhani Road, Vadodara 390 002 (Gujarat State)

I lodge motor theft claim No.MOT01438530 on 9.2.10 with icici lombard. In the due course i submitted all the documents including untrace report from police/court in the month of june. but despite passing more than 9 month my claim pending on filmsy ground that I am reveraling the information related to one key which i never received from toyota dealer at the time of purchase on 14.5.05. I submitted a affidavit in this regard but so far No action.

Dear Sir,

This is informed you that I was miserable accidented on 31 Jan 2010.I
lodged an F.I.R regarding this accident at madhu vihar police station
My bike No. DL-4S-BM-5654 was damaged due to rash driving by TOYATA
FORTUNER. My bike is insured by Icici Lombard policy No.
. my clam number mot016620 13 and clame date
is 26/july 2010.
I gave my bike for repair at singhala auto mobile, Mayapuri new Delhi 110064.
After service they give me bill amount about 3000. I paid the bill
but icici Lombard not give me the clamed amount. In-between I talk to
alots of customer care executive but the r unable to return my clamed
amount.MR VARUN superviser assure me that I will recive my cheq in 5
days but it past more than 2 month.
IF YOU NEED ANY TYPE OF CLERIFICATION OR DOCUMENT I WILL PROVIDE TO YOU.

Plz help me…….


Regards,
LALIT VIJAY
[protected]

I have a mediclaim policy from icici lombard,policy no4034i/chi/05025099/00/000. my insured amount is 300000+300000+90000.Recently my wife had an knee operationand the bill came to 260,000 rupees.I submitted the reimbursement form duly filled with 79 original document supplied by the hospital including all the medicine bills suppliid by the peerless hospital kolkata, including the knee trans plant sticker. Which they agreed as recieved vide cl[protected] and my claim no[protected]. Now they are saying that I have not sent them the hospital bill, inhouse medicine bill and the knee trans plant sticker. Which is absolute lie,those 79 documents were not white papers.So I requested them to give back my documents ,so thst I can show them all the document personally one by one.For which there is no reply. Idid not know that they are such cheats ,for five years they have taken my money, If anybody can help me please contact me at [protected]@wallem.com. Thanks

Please find below my details in below :
1. Home Safe Plus - Secure Mind Policy no : 4065/ICICI-HSP/1936576/00/000
2. Home Safe Plus – Home Insurance Policy no : 4013/ICICI-HSP/273332/00/000

Both the above policy forcefully aligned with my old Home Loan Account no : LBCAL[protected] by their Executive Mr. Subhojit ( # [protected] ) to complete his monthly target. Which has been closed on 19.02.10 by ICICI Bank Home loan division to reduced the interest rate and transferred the total dues in a new Home Loan Account no : LBCAL[protected] with new interest rate.

Their so called friendly and helpful Executive Mr. Subhojit told me that the policy will automatically align with the new home loan within a month after issue the new loan, but nothing happened till date. And Mr. Subhojit not answering my call any more as all the insurance agent of their organization does,those who are selling their product with false commitment and only to achieve their / your targets.
I want my policy should align with my new homa loan account or refund my premium ASAP.

Dear Sir/Madam,
I have a health insurance with policy number 4034I/FFH/W-1193875/01/000 on the name of my mother. She was admitted to a hospital (Ludhiana Mediciti) in connection with heart attack.

In spite of sending all the document sought by ICICI Lombard people they have not settled the claim so far. On 09/10/2010 they received the query reply and as per their rule they take 10 working day from then. I made several complaints for this starting on 25/10/2010. All the times, i was given only false promises. On 01/11/2010 i talked to the floor supervisor Mr. Ratish and he promised me that my claim would be settled by 04/11/2010 or else he would personally call me. But as usual no one called me up.

When today i called them, they again asked for some more time. I’m completely exhausted and frustrated calling them time and again.
Please look in to the matter and do the needful.

Regards

Jay Sharma

I had bought a car insurance from ICICI Lombard Motor Insurance on 31 Oct 2009 which is about to expire on 30 Oct 2010. When I approached the insurance agent to renew the policy, I am told that the policy is already cancelled. I do not understand that when I have made the full payment how can my policy be cancelled. Can I be given any help. My policy was bought from Tanya Automobiles, Meerut (mob nos [protected])

Thanks
Sanjay Mohla

dear sir/madam
i G.PRASAD RAO working in M4 vertical in bhubaneswar branch under s.k.nayak (SM). due to my irresponsibility i had lost my salaryslip from which i need my pf number, though i have no proof with me. so please help me out by giving my PF numben.Thanking you

Yours faithfully
G.PRASAD RAO
#[protected]

Hello,
My Name is ashish Upadhyay. i have purchased online Travel policy for my mom on 22nd september through ICICI Lombard Website. But as usual, Transection was not succesful due to ICICI lombard website traffic jam. Amount of Rs. 1306 was debited from my ICICI bank account. but i never got policy since transection was unsuccesful. but till date amount is not revert back to my icici bank account.

i have contacted verbally and by email to icici lombard for number of times. but till date i am not getting any response and everytime customer care person is talking rudely.

my service request number for ICICI lombard customer care is[protected].
please help me to get my money back to my account.

thanking you and hoping to get help soon.

Regards,
Ashish Upadhyay

SERVICE REQUEST NO.[protected].POLICY NO.4034i/HIR/04826159/00/000.
I DONT UNDERSTAND THAT IS MY ISSUE SO COMPLICATED THAT THERE IS NO REVERT FROM ICICI . IT SEEMS THE SO CALLED TEAM LEADER-RAJU IS THE BUSIEST MAN ON THE EARTH WITH THE BURDEN OF WORK FROM ICICI THAT HE DOESNT HAVE TIME TO ATTEND THE CALLS, PIK UP THE CALLS. I DONOT EXPECT A CALL BACK FROM SUCH PERSON. BUT THE CALL CENTER PEOPLE HAVE NO INFORMATION. TEAM LEADERS ARE NOT INTERESTED TO SOLVE THE ISSUES.
I TRIED MAILING EVEN TO Ms. Preeti Lochan, Manager - Service Quality,Mr. Vishwa Vijay S. , National Manager- Process Excellence Group,Mr. Eswaranatarajan, Head - Operations.
BUT IN VAIN. I AM NOT ABLE TO UNDERSTAND HOW THE COMPANY MANAGES TO GET "ICRA (an Associate of Moody's Investors Service) has assigned an iAAA (pronounced I triple A) rating indicating highest claims paying ability to ICICI Lombard General Insurance Company Limited. The rating indicates a fundamentally strong position."
EVEN TOP MGMT PEOPLE ARE NOT BOTHERED. WE ARE SIMPLY GIVEN SERVICE REQUEST NOS. WHEN WE CALL & INTERACTION ID'S WHEN WE MAIL. BUT OF NO USE.
WHEN WE TRY CHECKING ON YOUR SITE, THERE IS NO UPDATE REGARDING MY CLAIM.

WHEN IS POST AN INQUIRY FOR NEW POLICY I GET 4-5 CALLS/PER DAY, THE VERY NEXT DAY. WHAT SHOULD I CONCLUDE????

IS THIS THE WAY ICICI LOMBARD FUNCTIONS
CHINTAN-[protected]

Dear Sir,
I am a holder of ICICI lombard health Insurance Policy No. 4016/0003641/01/000. I was suffering from some breathing problems for last five-six months. Finally, doctors told me that this problem is happening due to 'Deviated Nasal Septum' and the only treatment for this is septoplasty. Then I apply for cashless facility but the company denied saying that Septoplasty is not covered under this policy.

Although, I seen in many ICICI policy itself "Deviated Nasal Septum" is under pre-existing diseases category, which is well covered after completion of two years of policy. ICICI is treating Septoplasty as a separate disease, as it is not a disease but a treatment for DNS.

Now I have done the surgery on my own expenses.

Therefore, let me advice for further steps.

Anticipating your necessary action in this regards at the earliest.

Thanks and regards.

TARA DATT

Dear Sir,
I just agai forward this complain that my pf amount yat not transfer in my account. and before two day ago i have writeen complain regarding pf and same day i receive on message of teamleae that pf amount2247transfer in my acoount but dont receive me.
so plz immdeatily contact me regarding my pf and mount also less

company name-ICICI LOMBARD GIC LTD
KRISHNA SHARMA D/O SANTOSH SHARMA
ID-409613
PF NO-kn/35224/330294
[protected]

There are three medi claim of Rs85920/-(Accidental:25506 Pregnancy:42813 Child:17601) which are pending since May’08 & July’08 respectively with ICICI Lombard general insurance. There was a corporate health policy being taken by my company Virgin Mobile India from ICICI Lombard under that I had submitted my claim to my company which were given to Raksha TPA for reimbursement & till date the reimbursement has not been made.



Earlier the same was being followed with Mr Dhiraj Sharma of ICICI Lombard N.Delhi & as per his requirement had furnished the below additional required documents needed by him :



Date: 24th June’08

Ankit Tiwari - LV0251VIRM

Query: treating doctors certificate mentioning the date, mechanism of injury, MLC/FIR copy, h/o alchol intake at the time of injury., original discharge summary, original hosp. bill with break-up, all original investigation reports with x-ray films.



Late on follow-up with my company came to know that Mr Dheeraj has resigned & same has gone into pending since then.


In addition to that on 27th June’09 got the mail from my company to submit below docs which were required by ICICI Lombard for clearing my claim, had provided the required docs on 30th July’09 & the same was submitted at ICICI lombard end also but still the claim is not settled.


Ankit Tiwari
Wife
LV0251VIRM
Original main hospital bill with break up. as per our data patient name is shraoh tiwari, while as per claim papers are sharda tiwari, kindly clarify by treating doctor certificate.

Ankit Tiwari
Self
LV0251VIRM
Copy of mlc. medicine used during hospitalisation.


Aside to this the claim of child Rs17601/- which was submitted on 16th July was processed after an year on 20th Jul’09 but neither my company nor I have received the cheque.



Was provided Email of ID of below ICICI Lombard employees by my company but they are not replying to my mail sent to them :



Sachin.[protected]@icicilombard.com, 'utkarsh.[protected]@icicilombard.com', 'kunal.[protected]@icicilombard.com'



Kindly help in getting my mediclaim amount reimbursed as it’s been 2years & I am in dire need of the same.



Also the accident has led to partial disability in my left leg & back bone, have been spending spending huge amount of money on the treatment of the same.



Aside to this do not issue any notice/mail to my employer Virgin Mobile as this can come down to my Job.



Details Of Policy:

Policy No : 4016/0002591

ID Number: LV0251VIRM

Company: Virgin Mobile India

Insurance: ICICI General Insurance

TPA: Raksha TPA



Details Of Pending Medicalim:



1> Ankit Tiwari

Claim No.
[protected]

Memberid
LV0251VIRM

Unique Policy Number
4016/0002591

Insured Name
Ankit Tiwari

Patient Name
Ankit Tiwari

Relation
Self

Admission Date/ Discharge Date
30-mar-2008 / 03-apr-2008

For the Treatment of
RTA

Hospital Name
Bombay Hospital - null

Claim Received Date
09-MAY-2008

Claim Amount
Rs. 25506/-


2> Shradha Tiwari

Claim No.
[protected]

Memberid
LV0251VIRM

Unique Policy Number
4016/0002591

Insured Name
Ankit Tiwari

Patient Name
Shraoh Tiwari

Relation
Wife

Admission Date/ Discharge Date
27-mar-2008 / 02-apr-2008

For the Treatment of
FTP

Hospital Name
Bombay Hospital - null

Claim Received Date
09-MAY-2008

Claim Amount
Rs. 42813/-




Cheque Not Received Case:



Claim No.
[protected]

Memberid
LV0251VIRM

Unique Policy Number
4016/0002591

Insured Name
Ankit Tiwari

Patient Name
Arush Tiwari

Relation
Son

Admission Date/ Discharge Date
14-jun-2008 / 18-jun-2008

For the Treatment of
BRONCHOPNEUMONIA

Hospital Name
Bombay Hospital - null

Claim Received Date
16-JUL-2008

Claim Amount
Rs. 17601/-

Document Check List

Claim Processing Date

Cheque No./ Amount
326574 / 14609

Deduction:
RS.1077/- BILL NOT RECEIVED.,RS.1090/- NAPPI PAD, MASK, INFUSION PUMP, DIETICIANS, TRANSPORTATION, REGISTRATION,RS.825/- BACTEC ANTIBIOTIC REPORT NOT ATTACHED,

Despatch Date/Courier Name (Latest Despatch Details)
20-JUL-2009 First Flight Couriers(Cheque)


Regards..

Aankit Tiwari

Call-[protected]

SIR,
I HAVE TAKEN A HOME LOAN OF 41 LAKH FORM INDIABULLS . INDIABULLS GIVE DIRECTLY GIVE 1 LAKH TO ICICILOMBARD BY CH NO008291 DATED 14-07-10.

BUT TILL DATE I HAVE NOT RECD POLICY DOCUMENT AND KIT.I HAVE CALLED SO MANY TIMES ON CUSTOMER SUPPORT OF ICICI LOMBARD , BUT THEY ARE NOT RESPONDING ME.

YOU ARE REQUESTED TO CANCEL MY POLICY AND REFUND MY MONEY.

I AM ATTACHING THE COPY FOR SANCTION AND DISBURSEMENT LETTER ISSUED BY INDIABULLS.

Date: 15/07/2010
FILE No.: HLDCP1007134

To,

RAVI KUMAR GOYAL
PLOT NUMBER B2/161, 2ND FLOOR BLOCK B, PACHIM VIHAR,
NEW DELHI 110063 DELHI INDIA
Phone:[protected]

Dear Customer,

Welcome to Indiabulls Housing Finance Limited and thank you for choosing us for your HOME LOAN.

We are pleased to inform you that your loan has been disbursed and your Loan Account No. is HHLDCP00067292. Your total loan amount is INR 41,00,000.00 (Rupees Forty-One Lac Only)

Your installment amount is INR 34,295.00 for next 08 months, INR 37,476.00 for next 12 months & INR 37,476.00 thereafter. Your repayment mode PDC/ECS will start from 10/08/2010 and your first installment will be banked on 10/09/2010 on 10th of every Month and total installments are 240. The ROI of the captioned loan is as under:

Type of Rate ROI Till date EMI Amount
Fixed 8.00% 10/04/2011 34,295.00
Fixed 9.25% 10/04/2012 37,476.00
Type of Rate IHFL FRR (as on date) Adjustable rate of Interest (-/+) Applicable from EMI
Floating 14.00% -4.75% 10/05/2012 37,476.00


Disbursal cheques being issued to you vide:

Instrument Type Instrument No Instrument Date Amount (INR) In favour of
Cheque/DD 008291 14/07/2010 1,00,000.00 ICICI LOMBARD GIC LTD
Cheque/DD 008292 14/07/2010 26,77,182.00 SATISH CHANDER ICICI BANK LTD A/C NO[protected]
Cheque/DD 008293 14/07/2010 12,99,453.00 SATISH CHANDER ICICI BANK LTD A/C NO[protected]

The deductions are on account of:

Description Amount (INR)
Processing Fees (Inclusive of tax amount 1,920.39 @% of Loan Amount.) 20,565.00
Insurance Charges 0.00
Advance PEMI adjusted (If any) : 23,365.00
Other Charges 1,500.00








Upfront Receipt received vide (If any):

Instrument Type Instrument No. Instrument Date Amount (INR) Towards
Cheque/DD 438651 25/05/2010 16,550.00 PROCESSING FEES
Cheque/DD 789179 25/05/2010 5,515.00 PROCESSING FEES





You are requested to please en-cash/bank the disbursement cheque within 15 days from the date of this letter otherwise Indiabulls would reserve the right to cancel the disbursement cheques and loan if not cleared/en-cashed within 15days.

If you require any further details on your Home Loan Account, please contact us at any of the telephone numbers given below. Our customer service representatives will be glad to assist you.

We value your relationship with us and assure you of our best service always.

Best Regards

For Indiabulls Housing Finance Limited


Authorized Signatory

This is computer generated letter & requires no signature.
Please refer the extracts of the agreement overleaf.








Indiabulls Housing Finance Limited - Home Loan

Help Line :[protected]Toll free) Fax:[protected]
Monday - Friday: 10:00 AM to 06:00 PM
Mailto: [protected]@indiabulls.com
Web Site: www.indiabulls.com

I have a health policy From ICICI Lombard. I have undergone a Cardiac Angioplasty Recently for which i had put a claim reimbursement on the policy. But it has been rejected twice on the grounds of pre existing illness as mentioned in their policy clause. However there are two unanswered questions?
1. How is the policy rejected when the patient is not suffering from any pre existing illness certified by the treating doctor( proof present)?
2. At the time of issuing the policy no previous health checkup of the patient was done , so no information was provided by the company regarding the conditon of the patient under which the policy would be rejected.
I request you to help me in this case of cheating by a reputed company like ICICI Lombard
Thanking You

Hi,
My name is Chetan Kaushal. I had icicilombard health care policy for
my mother 4034/FPP/03830452/00/000 which I renewed with policy
4034i/FPP/03830452/01/000.

When I took the policy i was told that during the hospitalization my
mother would get Rs 2000 as daily allowance. Even I inquired that
whatever might be the tenure of her hospitalization she would get Rs
2000 per day and the guy selling me the policy said “Yes”.

Last month I made a claim of Rs 5866 for my mother`s hospitalization
(From 23 july 2010 to 27 july 2010) on 22 July. As ICICI Lombard has
outsourced the verification process so
I was asked to courier the
originals to TTK healthcare people on 21 Aug through DTDC courier
service and they receive it on 25 Aug.TTK health care people approve
the amount of Rs 5866 but not ready to pay the daily allowance of Rs
2000 per day. According to them they have policy that hospitalization
should be more than 5 days n less than 7 days i.e. exactly 6 days
which is nearly impossible for any patient to be hospitalized for
exactly 6 days. So they are not ready to pay. They ask me to contact to
icicilombard for that.i spoke to ur customer care executive but none
is ready to take my proper feedback to it. They again ask me to talk to
TTK healthcare people. Kindly look into the matter as I think these people
are trying to save that amount of Rs 10000 which I should get as daily
allowance.


Regards,
Chetan Kaushal