ICICI Lombard Complaints & Reviews

ICICI Lombard — rejection of claim

sir i have purchased a endeavour car with icici car loans. on[protected]
agent who has passed my loan requested me to make the insurace of icici lombard from him only
i agreed, he said he ill try to get some discounts for me.on the end of the day he made premium amt.
of rs.35014 and when i asked for discounts he old me to issue a chq.of rs.34000 on the name of icici lombard. i issued the chq. and he issued me a policy against it .car got under some accident and
claim was launched of rs.250000 . when claim was launched company told that they havenot recived
payment against this policy. when bank statements was presented they asked us to them time of 2 days
to solve out matter . after two days they told us that we have issued chq of rs 1014 which was bounced
on the end we came to know that the agent of icici lombard have issued chq from his own bank
because he was going to receive a big comision from policy in the mean time a problem may be created
in company and agent. so chq issued by agent was bounced. but company did not gave us any information regarding this matter and our payment of 34000 was not refunded and our claimhas been rejected

icicilombard — Deduction of amount

Re:icicilom=[protected]

I was contacted on my cell phone on 23rd jan.2009 fater noon about the health Insurance policy. I was brifed about the terms and conditions then the same was magain got verified. I was asked about my Credit card no and i gave it to the lady asking that. Since was shopping so did not saw my Card account. I was told that the policy will be sent to me at my mail Id. [protected]@yahoo.com but i did not receive any mail. On cheking my Card account i found that Rs 20000/= has been debited from my account in thye name of ICICI Lombard mum. on 23/01/09.
Would Like to know about the fate of my Policy and the money
Rajesh Singh
land line :[protected]
mob. no[protected] & [protected]

i have icici lombard health insurence health care policy no/FPP/05195880/00/000 last three year but company not send me free health chekup coupan.ihave not any claim after purches policy .every renual time company call by phone and say i send coupan but after premium no body talk .
J.K.Tiwari 01 Residency Nursury Near Zoo A.B.Road INDORE.M.P.452001
Mobile [protected]

ICICI Lombard — car claim less given for towing charges

sir
I ,rohtash kumar ,have alto car which was unfortunately got accident on 26/7/2010 but i have been given only Rs. 750/- in stead of Rs. 1200/- as crane charges .
My car no. DL 8C R 2520

Car : MH 03 AM 5747
Name: Milind Rajen Thakker
FIR Status : Lodged at Matunga Police Station

Previous Policy (Bharti AXA) - FPV/I1665586/25/07/M12514 - 05/07/2014 to 04/07/2015 - No claims filed

Current Policy (ICICI Lombard) - 3001/W[protected]/00/000 - On which Claim has been filed
Claim Intimation Request Number: MoT04736389

Today morning i am notified by my car washer that there has been a theft of my deck and that my car window has been broken into.
I rush to the site, call up ICICI and below are the flow of events

1) Call To ICICI to Buy Policy - 01 July 2015, Call time: 05:03 PM
As part of purchase of policy, i had a call with ICICI Lombard. The call was recorded to resolve disputes or queries arriving in the future.
First Lie: I was informed for filing claim - ICICI charges Rs 1000/-. This is a standard charge which is paid to government and is applicable to all insurance companies.
Issue: The government does not require this charges. Bharti AXA does not charge anything for filing claims.

2) Call to ICICI for Intimation 9th July, Call time : 08:13 AM
My car stereo was stolen. My car window has been broken into. I intimate ICICI Lombard.
Second Lie: I was told that ICICI would be putting in 2 claims -
1 for own damage for breaking of window and 1 for theft of my car stereo. For own damage i would have to put pay Rs 1000/-.
OWN DAMAGE for breaking of window which was part of theft.
After screaming and shouting they agreed to put both of the issues together in a single claim of theft for which there is no charges.
Issue: ICICI is looking out to make profits out of cheating

Third Issue: During Filing of complaint i was told to provide a time.
I clearly mentioned that i can give a timeline between 10 PM to 8 AM.
They said we need a single time to put in the document.
How can a person know what time has the theft occured. There are no eye witnesses . Completely illogical. After heated debate and escalation, they agreed to take that into account

I was promised a surveillance in 24 hours.

I had mentioned that i would be doing repairs at a garage of my choice. They told that should not be a problem

3) Call from ICICI : 10:54
To Notify the choice of garage and stating that car has to be at the workshop.
After stating that i had clearly mentioned in the morning that I would do it at a garage of my choice. They finally give in and say ok.
Fourth Lie: Why lie stating that i need to have my car at a workshop of their choice

4) Call To ICICI : 06:38 PM
To confirm time of survey person coming to visit the site. They said please take contact number and contact yourself.
ICICI is the service provider and is responsible to have the contact person allocated and notify the consumer accordingly.
I give in and call the survey contact person at 07:00, the guy said he cannot come and another guy looks at my locality.
The second contact person says, i am not responsible i will provide you with a number. And he says that he expected the car to be at the workshop prior to even evaluating the theft.
I said i would only give it to workshop after the theft claim is properly honored and then claim for reimbursement. i ask him, when can i expect him to survey and he was like maybe tommorrow.


5) Call to ICICI : 07:21 PM
Fed up, i call icici and ask them to ensure that the survey happens in 24 hours asthey promised. they state that i need to contact the survey person.
I inform them that i would be making a complaint to ombudsman if i do not get a reponse back in 5 min. No response.

This is a pathetic case of a consumer taken in for a ride and inconvenience to the core.
Staying in a heritage area of matunga, we do not have parking slots and live in 3 floor building.
We have to park the cars on road, and in a scenario like today, we cannot keep our cars open whole night with rains flooding in and damaging the car further.
The site needs to be examined at the moment, when the issue happened and the claim acceptance of survey shhould have been completed.

After request to the building owners, i have moved in the car to my own building under shed with glass all within the car.
The organization has not stood up to their words of Nibhayein waada but have kept on lying over and over again and giving false promises.

I have not yet filed a claim, moved the car to a workshop still awaiting the survey visit.
We as customers are begging for service, calling up survey agents setup by icici instead of icici making sure to their promises,
We are lied about the claims, stating that the claim money is given to government and is a standard.
We are forced to claim under own damage for a clear incident of theft for their personal gain.
There is a limit to lying and cheating.

All of the calls to ICICI has been recorded by ICICI. Please take the needful action against icici for fraudalent, unlawful activities and charge a heavy penalty for the inconvenience caused to consumers by organizations like ICICI.

Regards,
Milind Thakker
[protected]

No Claim Certificate" for the subject motor insurance policy 3001/MI[protected]/00/000 dt 19.01.2016 This policy on behalf of T R SAWHNEY MOTORS PVT LTD New delhi. Now I have been done my motor insurance policy from new india assurance company ltd. Kindly provide my NCB Certificate for the above policy.

ICICI Lombard — Policy Contract Breach

The complain is in context of breach in contract by Insurance company.

The insurer has charged client for INR 250 for the Nil Endorsement, which was passed to make changes in policy terms. Not only this in another policy the premium they charged is on the Shortperiod Calculation basis, instead of Prorata calculation.

All above terms and condition are not written in policy terms and condition, after raising voice against this, the insurer i.e ICICI Lombard GIC Ltd. said " It's there internal policy changed in the months of Jan 09".

There was no communication or intimation was given to the client prior to deduction. This type of ammendment or change in contract should be made during the policy period must be by the consent of both the party, where as situation here is totally unacceptable.

I hereby request you to plz take the necessary action against this.

policy claim — Too much delay in policy claim

Dear Sir/Mam,

I am the relative of the policy holder : who died on oct 1st due to the current short circuit , he belongs to the Medak Branch,Andrapradesh,india, itz almost 80 days he died and we already submitted all the details regarding the policy claim, but we didn't receive any replay from the branch till today where should i go and ask ?

Reza, best thing is to contact your agent.
If you did not buy through a good agent but direct then this is the problem, many time we wont know the procedures. Last time icici contact me direct to renew at lower rates, but found the low rates were as policy benefits were watered down and value made very low about 15% depreciation for one year, also they remove personal accident and other benefits as happened to others when I discussed.
This is how online rates are low by cheating and not informing us.

Siva

Dear Neeraj,

It appears with your provided details that you had your interaction with TTK HEALTHCARE which was a TPA [ Third Party Administrator - an organization that processes insurance claims for a separate entity.For your information this can be viewed as "outsourcing" the administration of the claims processing, since the TPA is performing a task traditionally handled by the company providing the insurance.They are normally contracted by a health insurer or self-insuring companies to administer services, including claims administration, premium collection, enrollment and other administrative activities.] of ICICI LOMBARD GIC LTD.

But now they are not working in tieup with this Insurance Company.

So in order to have a proper response i would suggest you to mark a complain alongwith the whole claim details to bhargav.[protected]@icicilombard.com ;
eswaranatarajan.[protected]@icicilombard.com ;
preeti.[protected]@icicilombard.com.

I am sure your complain will be redressed shortly in an amicable manner.

If you need any more assistance ; please feel free to write me directly on [protected]@indianconsultantgroup.com.

Regards
Kumar Rajneesh
Head
INDIAN CONSULTANT GROUP
A Leading Finance, Legal & IT Consultancy Firm
( Specialisation in Banking Disputes & Grievances )
visit us : www.indianconsultantgroup.com

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