ICICI Lombard Complaints & Reviews

Hi
Once I got a call from one executive of Icici Lombard about one health insurance, he told me that i will get the benifits (means my expenses will be covered) even if i don't get admitted in a hospital for 24 hours. (many health policy rule is like you need to be admitted in one of the enlisted hospital for 24 hours minimum.) Their policy will cover normal check up even if I don't get admitted. Hearing this I took the policy, and after almost 2 years when I went to a doctor and tried to use the facility then their customer care executive told me that I need to get admitted for minimum 24 hours to get this amount back. They gave me totally wrong information while selling the policy, and my whole money in the policy is waste, because that kind of policy I already have .

i have made a payment of Rs. 5500.00 on January 2011, through online to a Florist in Kolkatta, West Bengal. But till date neither he has sent the Gift on the given address nor returned the money (Rs. 5500.00). I have been following up on Phone and Emails, but no positive reply has been made by him.
i would request you please file a complaint against such Florist immd. so that he could not fool or trap other people.
Name of the Florist - INDIAN FLORIST NETWORK.
we do not have any address of this florist on web site, but we have his emails.

Hi ,

I have purchased Spark Model LS car in September and it was insured from ICICI Lombard and I have not received my policy till date due to this I could not go anywhere freely and two times I had to pay unnecessary money to cops. I do not understand a policy can take 7 months for deliver. Please take a legal action against them so that in future they will take care of that .

Please feel free to contact @[protected].

Sumit Agarwal
[protected]
Chevrolet Spark LS
UP 16 AB 4306
B-193 Sector 19 Noida. UP.

ICICI Lombard — salary not received

dear sir, I am working in ICICI Lombard may to september 2008, my working perfomance is good level but my last month salary not recieved, please give me my salary. Department : 07 PMB ICICI Lombard EmpNo :308285 DOJ :19 MAY 2008

ICICI Lombard — Not Getting The Salary

Dear Sir,

I am not getting my Full and Final Settlement. I already left the company with proper formalities but now they are not ready to give my Salary even they are not responding me.Details are given below:-

Company Name;- ICICI Lombard
Location:-Delhi
Reporting Manager:- Saurabh Dave
Mobile No.:- [protected]
HR Name:- Geetu
Mobile No.:- [protected]


Please help me out from this problem that it is creating problem.

Regards
Rahul Jaiswal
[protected]

SIR

I HAVE COMPLAINED FOR ICICI LOMBARD GENERAL INSURANCE COMPANY, HISAR(HARYANA)
BRANCH BUT NO REVERT FROM IRDA & CO.

icicilombard insurance — delay in claim processing

Our policy no. 4034/CHT/03381208/00/000
Policy holder is Thota Praveena
Patient name - T. Sukumar
Patient admitted on 21.06.2008 evening at 8.00pm
our hospital personnel (Swaroopa Multi Speciality Hospital, Hyderabad) all the necessary documents faxed to Chennai office.
Then chennai branch informed documents to be faxed to Mumbai office, again we refaxed the same. Upto now we faxed our documents nearly 4 times to mumbai branch.
From 22.06.2008 onwards we are contacting the mumbai branch with toll free number [protected] every day nearly 10 times.
today we called nearly 20 times almost. Every executive is informing processing is going on with in 2 hours we will fax to your hospital. but till 9.00pm we didn't got any information. again we contacted mumbai office again they are saying now fax all the documents.
Sir, this is the way of treating of a policy holder when she is in more risk of this father health condition.
we are very demotivated by your services.
so, kindly process our claim as early as possible.

ICICI LUMBARD INSURANCE — CAR INSURANCE CLAIM

I buy my sentro zing car last year and getting insurance from ICICI Lumbard, Gurgaon, Haryana.
This year I renew my car insurance from the same company and also from the same office.
Unfortunately few parts of my car are damaged in a minor accident. know the ICICI Lumbard is refused to reimburse my claim.
they said they can't give this facility. I can't understand that why we do insurance . know i have bear all the expendature myself.
Note:-
1. First they gave me cover note of renewal of my policy. i continusaly mak demand for my policy. they always says we are giving. but till today i never got my policy.
2. Then after two months they said, mam your check was bounced. But they couldn't inform me.
3. At last my husband persanolly visit there office and then they said, we renew your policy on the basis of same cover note, you done the same amount of payment via DD.
4. We ok with this, they issue again a fresh cover note against my policy.they also said that on the basis of new cover note you claim your insurance.
5. when we make my claim they straight forward refuse my claim. And said to me we are not refund your money do whatever you want.

Kindly help me out.

ICICI MOTOR INSURANCE POLICY — DELAY IN PROCESSING OF MY THEFT CLAIM SINCE LONG

Subject : regarding complain against my lodged theft claim vide ack no.MOTO1506073 in ICICI Lombard general insurance Co. Ltd on 1/2nd april,2010.

Dear sir,

With reference to the subject noted above , I vishal thakur s/o late amar kant thakur resident of h.no230, patliputra colony ,patna-13 would like to inform you that I have lodged a theft claim against my stolen mahindra bolero slx as mentioned above and after submittion of all necessary papers related to the claim on5th oct,2010(copy of the letter enclosed) ,the company is not processing my claim till now and giving unnecessary reasons for the delay. Further they are asking for un required and unofficial document like (income proof etc) which is not required in the document section in insurance website. Further they also sent me the email for the same and I have replied back to them that is it mandatory or officially required then no response is given back till date. Sir in the nut and shell I want to draw your attention that insurance company is trying to create all the unnecessary possibility to delay the release my claim payment.

So in this matter I would humbly request you to kindly help me to get my genuine claim as soon as possible along with the losses caused to me in due courses as decided by your end .

Thanking you ,

Your truly



(Vishal Thakur)
s/o Late Amar Kant Thakur
H.no-230,Patliputra colony,
Road no.1, Patna -80001
Mobile:[protected]

I have a claim of No. MOT 01929456. All the documents in original including FIR and FR from CJM court are submitted in original to your surveyor, So plz conform me about claim status of MOT 01929456 and kindly give my claim as I need it urgently.


Manoj
[protected]

dear sir my claim reg no MOT 02657814.what happend my claim status now.




I.ajay
[protected]

RESPECTED SIR,
SIR I HAVE PLACED MY COMPLAIN TO YOUR OFFICE AND COMPLAIN HAS BEEN REGISTERED BY YOU ALSO, SO WOULD YOU TELL ME PLEASE WHEN YOU WILL COME FOR SURVEY, MY COMPLAINED NO. IS MOP 02881003.




MYSELF: JOY PRAKASH NATH
PH NO: [protected]
[protected]

Dear Sir,

With ref. to my Icici lombard motor insurance policy no.3005/70714826/00/B00, there is a theft claim on this policy registered (MOT[protected] to you on 30th nov 2012 and survey completed by your surveyor about on 12th feb 2013 with all the docs submission.
Further discussion about the claim status and told me, will get payment cheque about march -2013 first week, and they checked out all the docs along with police FIR & FR completed
but still i don't have any conformation from you about the claim status and payment.

So plz conform me about claim status of MOT 02821032.

Dear Sir,

With ref. to my Icici lombard motor insurance policy no.3005/70714826/00/B00, there is a theft claim on this policy registered (MOT[protected] to you on 30th nov 2012 and survey completed by your surveyor about on 12th feb 2013 with all the docs submission.
Further discussion about the claim status and told me, will get payment cheque about march -2013 first week, and they checked out all the docs along with police FIR & FR completed
but still i don't have any conformation from you about the claim status and payment.

So plz conform me about claim status of MOT 02821032.

Jakir Hussain Sajid Hussain
[protected] [protected]

Dear Sir,

Please provide me the update of claim status of MOT 03167036


Irfan Hilal Bhat.
[protected]

Dear Sir,

Please provide me the update of claim no. of MOT[protected] . I have already submiited the orignal documents required for claim to Surveyor.

Nandkishore
mobile no.[protected]
B-201, hill view apartement shestradhara road,
Dehradun

Dear sir,

please provide me the update of My claim No-- MOT[protected], I have provided all the relevent documents to the survey inspector, But the Action from the ICICI lombard Team is delaying. I have only received the message your claim is under processing, but as of now there is no response, Kindly let me know what is the delay in processing.

From, K. H. Sagaya Milku.( Bangalore- whitefield)

[protected]

Name of the surveyor is Suraj Kumar Mohanty.

contact Number is [protected]

Dear all,

Myself V. Muthukumaran owning a motor policy from ICICIL:-3001/73165700/01/000 for my Chevrolet beat car R.No-HR-51-AS-5979 at faridabad-Haryana.

On 27.08.2013 I lodge a claim on my policy due to car accident and I surrender my vehicle to M/s Regent Automobiles for further work as directed by ICICIL.
one day after I received a call from Mr. Prafulla Banu/[protected] and informed me that you claim shall be processed as dual claim, one for Bumper & metal part and other one is for car front glass. Really I don't understand that all the parts were damaged in the same incident, then why it requires dual claim process.

This person Prafulla Banu has taken decision unilaterally and said that I can do like this only if you want you can proceed with dual claims else you can avail the claim only bumper & metal part and he did the second option with out considering my concerns.

Still I am fighting with ICICL but there is no response.

SO PLEASE DO NOT TAKE ICICIL INSURANCE FOR ANYTHING, YOU WILL DIE IF YOU TAKE ICICIL.

Regards,
V.Muthukumaran
Mb.No:-[protected].

DEAR SIR,

Please provide me the update of my claim no-MOT[protected], I have provided all the relevent docments to the survey inspector and all the survey done by your surveyors inspector.But the action from the ICICI lombard team is delaying.i have register my moter claim on date of 4th julay 2013, but as of now there is no response, Kindly let me know what is the delay in processing.

From, UDAY ANIL VYAS
MOB [protected]

Sir, I have own a policy from icici lombard on january and my policy no.3001/68617935/00/000. Claim no.mot02624340. My car got accident with in 6month and i have given on the showroom for repairing and they have given me a estimate of Rs3lakhs above that is more than a insured value. But i got a claim from Mr pran pratim sharma mob no [protected] of amount Rs 164000.I am not satisfy with that and i want to reverify about my insurence claim from your side as soon as possible.

Rakesh debbarma
Melaghar sipahijala tripura
799115
Mob no.[protected]

Sir, A bike honda hunk UP 53 AL 4752 accidented to Mr Ramakrishna Sharma on 4/8/2011 at pipiganj sonauli road. That time this person had drunk. And accident had been in mid of road, he was highly injured and he got died at 14/8/2011. Mr. Shriprakash Sharma had admitted to him in BRD medical college.But her family demanded 16, 45, 520 rs with 7% interst from 4/8/2011 to your company and they got it by court in absense of any avidece that he had drunk or he had wrong. How's it possible that nobody intersted in the opinion of Mr.Shriprakash Sharma whose knew that Mr Ramakrishna had drunk that time and nobody with him at accident time. He was alone. It's fault in your knowledge or rally it's fault.
Bike's policy no is 3005/1004330/10042/000.
Plz contact us mobile no. [protected]
Plz reply also at email: cpandey.[protected]@gmail.com
Thank you. I wish you reply to me.
Have a good day.

Dear sir,
please provide me the update of claim status of MOT04550236


Harish Kumar
380 C Nyay khand III Indirapuram Ghaziabad 201010 Utter Pradesh

Email: [protected]@gmail.com

Mob. [protected] & [protected]

My suervayor send a liability report to my mail what is the liability report pl anyone brifely define me pH [protected] pl any one tell us is this icici report or not

Claim amount not received since 9 month

My Pilicy No is : 4444/78901635/00/000 My Claim No is : [protected] Claim date is : 02-NOV-2013 Name is : Shubham Harshad Chauhan

Dear Mr. Chauhan,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance

Icici lombard is very bad, please do not go with him. Choose different option for vehicle insurance.

Sir,
I owned “active”scooter bearing r.c.no. GJ-2-A-L4542 and the same was insured with icici Lombard gic ltd., vide certificate cum insurance policy no.3005/[protected]/[protected] dt.1807.2008 and the said scooter thieved by some one on 07.06.2009 at baloj complex-unjha and at that time my residing address was unjha, a police complaint was made but the vehicle was not found.as an insurer pls help me to pay and settle the full value of the vehicle.The claim made by me no.moto1172500 is still pending unspite of providing you all the required evidences & document and my husband mr ramesh kumar has been visiting icici Lombard gic office but nothing is being done till date and hence this I request me to help to recover full amount as soon as possible from that to I can purchase new one.

Respected sir i am purchase in bajaj bulsar 180 model so you request loan for me

ICICI Lombard Two Wheeler Policy — No Policy received, even after paid online for policy renewal

Hi, I made an online payment using my Credit Card on ICICI Lombard site on 6th november 2009 in order to renew my 2 wheeler policy # 3005/52709301/01/B00. I made the online payment and my account got debited with the amount 1263/- (bank transaction auth code is 081496), However even after repetative requests made to the ICICI lombard customer care for the same, i did not receive any policy.

They say that they have not received any payment, where as my bank cofirmed that the payment with the auth code. I don't know where did my payment go? I need help, please tell me is there any way out of this issue? The ICICI service is the worst and i don't want to do any future business with them, even i would recomend my friends to avoid ICICI Lombard.

I just need my policy or else refund of my money.

Regards
Kaushal

ICICI Lombard — rejection of claim

sir i have purchased a endeavour car with icici car loans. on[protected]
agent who has passed my loan requested me to make the insurace of icici lombard from him only
i agreed, he said he ill try to get some discounts for me.on the end of the day he made premium amt.
of rs.35014 and when i asked for discounts he old me to issue a chq.of rs.34000 on the name of icici lombard. i issued the chq. and he issued me a policy against it .car got under some accident and
claim was launched of rs.250000 . when claim was launched company told that they havenot recived
payment against this policy. when bank statements was presented they asked us to them time of 2 days
to solve out matter . after two days they told us that we have issued chq of rs 1014 which was bounced
on the end we came to know that the agent of icici lombard have issued chq from his own bank
because he was going to receive a big comision from policy in the mean time a problem may be created
in company and agent. so chq issued by agent was bounced. but company did not gave us any information regarding this matter and our payment of 34000 was not refunded and our claimhas been rejected

icicilombard — Deduction of amount

Re:icicilom=[protected]

I was contacted on my cell phone on 23rd jan.2009 fater noon about the health Insurance policy. I was brifed about the terms and conditions then the same was magain got verified. I was asked about my Credit card no and i gave it to the lady asking that. Since was shopping so did not saw my Card account. I was told that the policy will be sent to me at my mail Id. [protected]@yahoo.com but i did not receive any mail. On cheking my Card account i found that Rs 20000/= has been debited from my account in thye name of ICICI Lombard mum. on 23/01/09.
Would Like to know about the fate of my Policy and the money
Rajesh Singh
land line :[protected]
mob. no[protected] & [protected]

i have icici lombard health insurence health care policy no/FPP/05195880/00/000 last three year but company not send me free health chekup coupan.ihave not any claim after purches policy .every renual time company call by phone and say i send coupan but after premium no body talk .
J.K.Tiwari 01 Residency Nursury Near Zoo A.B.Road INDORE.M.P.452001
Mobile [protected]

ICICI Lombard — car claim less given for towing charges

sir
I ,rohtash kumar ,have alto car which was unfortunately got accident on 26/7/2010 but i have been given only Rs. 750/- in stead of Rs. 1200/- as crane charges .
My car no. DL 8C R 2520

Car : MH 03 AM 5747
Name: Milind Rajen Thakker
FIR Status : Lodged at Matunga Police Station

Previous Policy (Bharti AXA) - FPV/I1665586/25/07/M12514 - 05/07/2014 to 04/07/2015 - No claims filed

Current Policy (ICICI Lombard) - 3001/W[protected]/00/000 - On which Claim has been filed
Claim Intimation Request Number: MoT04736389

Today morning i am notified by my car washer that there has been a theft of my deck and that my car window has been broken into.
I rush to the site, call up ICICI and below are the flow of events

1) Call To ICICI to Buy Policy - 01 July 2015, Call time: 05:03 PM
As part of purchase of policy, i had a call with ICICI Lombard. The call was recorded to resolve disputes or queries arriving in the future.
First Lie: I was informed for filing claim - ICICI charges Rs 1000/-. This is a standard charge which is paid to government and is applicable to all insurance companies.
Issue: The government does not require this charges. Bharti AXA does not charge anything for filing claims.

2) Call to ICICI for Intimation 9th July, Call time : 08:13 AM
My car stereo was stolen. My car window has been broken into. I intimate ICICI Lombard.
Second Lie: I was told that ICICI would be putting in 2 claims -
1 for own damage for breaking of window and 1 for theft of my car stereo. For own damage i would have to put pay Rs 1000/-.
OWN DAMAGE for breaking of window which was part of theft.
After screaming and shouting they agreed to put both of the issues together in a single claim of theft for which there is no charges.
Issue: ICICI is looking out to make profits out of cheating

Third Issue: During Filing of complaint i was told to provide a time.
I clearly mentioned that i can give a timeline between 10 PM to 8 AM.
They said we need a single time to put in the document.
How can a person know what time has the theft occured. There are no eye witnesses . Completely illogical. After heated debate and escalation, they agreed to take that into account

I was promised a surveillance in 24 hours.

I had mentioned that i would be doing repairs at a garage of my choice. They told that should not be a problem

3) Call from ICICI : 10:54
To Notify the choice of garage and stating that car has to be at the workshop.
After stating that i had clearly mentioned in the morning that I would do it at a garage of my choice. They finally give in and say ok.
Fourth Lie: Why lie stating that i need to have my car at a workshop of their choice

4) Call To ICICI : 06:38 PM
To confirm time of survey person coming to visit the site. They said please take contact number and contact yourself.
ICICI is the service provider and is responsible to have the contact person allocated and notify the consumer accordingly.
I give in and call the survey contact person at 07:00, the guy said he cannot come and another guy looks at my locality.
The second contact person says, i am not responsible i will provide you with a number. And he says that he expected the car to be at the workshop prior to even evaluating the theft.
I said i would only give it to workshop after the theft claim is properly honored and then claim for reimbursement. i ask him, when can i expect him to survey and he was like maybe tommorrow.


5) Call to ICICI : 07:21 PM
Fed up, i call icici and ask them to ensure that the survey happens in 24 hours asthey promised. they state that i need to contact the survey person.
I inform them that i would be making a complaint to ombudsman if i do not get a reponse back in 5 min. No response.

This is a pathetic case of a consumer taken in for a ride and inconvenience to the core.
Staying in a heritage area of matunga, we do not have parking slots and live in 3 floor building.
We have to park the cars on road, and in a scenario like today, we cannot keep our cars open whole night with rains flooding in and damaging the car further.
The site needs to be examined at the moment, when the issue happened and the claim acceptance of survey shhould have been completed.

After request to the building owners, i have moved in the car to my own building under shed with glass all within the car.
The organization has not stood up to their words of Nibhayein waada but have kept on lying over and over again and giving false promises.

I have not yet filed a claim, moved the car to a workshop still awaiting the survey visit.
We as customers are begging for service, calling up survey agents setup by icici instead of icici making sure to their promises,
We are lied about the claims, stating that the claim money is given to government and is a standard.
We are forced to claim under own damage for a clear incident of theft for their personal gain.
There is a limit to lying and cheating.

All of the calls to ICICI has been recorded by ICICI. Please take the needful action against icici for fraudalent, unlawful activities and charge a heavy penalty for the inconvenience caused to consumers by organizations like ICICI.

Regards,
Milind Thakker
[protected]