ICICI Lombard Complaints & Reviews

i have claimed for motor insurance for my car(GJ-5-CJ-916) on date:25th may 2010 ,claim no:MOC 01567191.from overdrive auto care,piplod,surat(mo.no:[protected]) ,car was survayed by icici survayer mr.sandip(mo.no:[protected]). till today i have not received my claim amount.duirng whole month of june2010 many time i had visited to surat officeand inquired cheque issuing person JENISHA(mo.no:[protected]) she every time answered that mumbai office is not sending your cheque.i had inquired to mumbai office mr.vivek(tel.no:[protected] as per him surat office is not asking for your cheque then what can i do.Now i am not able to understand whom to ask as everybody is escaping from their responsibility.please help me.

Kind Attention

I have booked a Car Insurance Policy with ICICI Lombard online on 18th May 2010, the details are provided below.My main concern for buying the policy was IDV value , and I spoke with customer agents (Chandrashekhar) multiple times and Checked that IDV is 676000 before booking. After booking I downloaded a copy of the policy online and also received a copy by email with correct IDV value . ICICI lombard has internal mechanism of issuing a web based policy with number 3001/W-1738912/00/000 and that is different from Policy Number:3001/59432853/00/000 sent by hard copy.


Policy Number:3001/W-1738912/00/000
IDV:676,000
Model:Hyundai Verna 1.5 GLS
Basic Own Damage : 11,100
Anti Theft device discount :278
Bonus 25% 2706
Total Own damage Premium : 8116
Basic 3rd Party Liabilty : 800
Pid driver : 25
PA :100
Total 925
TLP: 925
Total Package:9041
Service Tax:931
Total Premium 9972
Cover Note Number W-1738912


Later I received a hard copy of policy which had a different IDV Value !!!

Policy Number:3001/59432853/00/000
IDV : 591500
Model:Hyundai Verna 1.5 GLS
Basic Own Damage : 10726
Anti Theft device discount :243
Bonus 25% 2367
Total Discount : 2610
Total Own damage Premium : 8116
Basic 3rd Party Liabilty : 800
Pid driver : 25
PA :100
Total 925
TLP: 925
Total Package:9041
Service Tax:931
Total Premium 9972
Cover Note Number 59432853

Both policies are available with me in hard copy.

I tried to resolve the complaint through their call center multiple times between 18th May and 28th May, finally they registered the complaint through their call center on 28th May 2010 and got the following complaint number[protected]. After multiple follow-ups they have said that they closed the case as of June 23 as they found both policies have same number. When I called the customer care center their agents are able to see both policies with different IDV values in web based booking and hard copy policy number in their records but are not resolving the case.

I am determined to take the company to consumer court for this blatant fraud with customers.

ICICI Lombard is selling insurance policy thorough telemarketing. Biggest catch is that they sell through credit card only. What marketing executive says that they will just block the amount on the credit card and they policy will be said to be purchased only when we make the first instalment. They give a confirmation call to debit the credit card. What they do is they keep the recording of confirmation and not the marketing person. If we don't purchase the policy then they just return you one year premium as they sell two years policy to you. Now we are stuck with the credit card as they will come for recovery and these ICICI Lombard is out by taking the money. I am trying to file a case against them and will what happens and will update. They do this fraud specially with ICICI credit card holders.

Dear Sir,
I had a policy of ICICI Lombard with OPD cover Health Insurance.I send my claim to my agent Akash who got it collected in Feb'10 from my residence.(all OPd bills). vide policy no 4063i/HAP/04540245/00/000 but have not received cheque for the same amount, hence refused to further extend the policy.It is surprising that such big companies do not settle the promised claims despite sending all documents in time and harrassing the said person by the Agent-Akash.
Kindly re-imburse my claim of an amount of Rs 8500/- at the earliest or otherwise I take up with higher agencies for addressal of my claim.
Regards
Seema Chandra

Bad insurance policy


hi
i have 1 o[censored]'s i health insurance"4034i/ f p p/03025333/01/000"
i wants to slander this policy today on words.

Best Regards,
Mahip Mathur
Skoda-Auto
[protected]
[protected]


----- Forwarded Message ----
From: Mahip Mathur <[protected]@yahoo.com>
To: [protected]@iciciprulife.com
Sent: Fri, 8 January, 2010 8:06:30 AM
Subject: Re: Response for Call ID # 20810617 from ICICI Prudential Life Insurance Co. ltd.



Greeting of the day
i don't believe on icici

Best Regards,
Mahip Mathur
Asst.Manager Sales
CHANDRA TOYOTA
[protected]@gamil.com
[protected]@yahoo.com
http://www.toyotabharat.com/
http://www.chandratoyota.com/
[protected]
[protected]


--- On Fri, 8/1/10, [protected]@iciciprulife.com <[protected]@iciciprulife.com> wrote:

From: [protected]@iciciprulife.com <[protected]@iciciprulife.com>
Subject: Response for Call ID # 20810617 from ICICI Prudential Life Insurance Co. ltd.
To: [protected]@yahoo.com
Date: Friday, 8 January, 2010, 6:00 AM

Dear Sir,
We refer to your email dated 04th January, 2010.
With respect to your concern pertaining to your Health Insurance with Lombard, we kindly request you to mark a mail to the email ID "[protected]@icicilombard.com" for further assistance.
Yours Sincerely,
ICICI Prudential Life Insurance Co. Ltd.
[protected][protected][protected][protected][protected][protected]
© 2009, ICICI Prudential Life Insurance Co. Ltd.
ICICI Prulife Tower, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai-400025.
* Registration Number - 105
* Insurance is a subject matter of solicitation

[protected]Original Message[protected]

Wat its heal. if this time u cant do any think. u think abut on this meter.
Best Regards, Mahip Mathur
Asst.Manager Sales
CHANDRA TOYOTA
[protected]@gamil.com
[protected]@yahoo.com
http://www.toyotabharat.com/
http://www.chandratoyota.com/
[protected][protected]

Hello

I have taken car insurance from ICICI Lombard online. As per the document which I have received from ICICI Lombard, its valid from from 5-Jul-2009 till 5-Jun-2010.
But in their system they have wrong data. They say its valid from 5-jun-2009 till 5-May-2010.
There was minor incident which took place on 8-May-2010 for which I had to change the front bumper which costed approx 20000/- .
Now ICICI Lombard is not accepting their mistake and rejecting the claim saying its out of the duration. I have sent the scanned copy of the document and also tried to talk to so many people but they are not listening to it.
So this is the only way in my hand.
Kindly co-operate.
If required I can give the other details too.

Thank you so much in advance.

~Pavan

Sir,

I'm Dhawal shah i booked the icici lombard car insurance policy through one of your customer care executive Mr Ravi shankar on feburary 2010 for my Maruti Swift Zxi model,he had done fraud commitment with me like while booking my car insurance policy i give all the information truly and correctly to the agent, in fact i told him that earlier my policy is registered with the bajaj allianz company and i took my car claim just two months before instead of this he give me wrong NCB value just for the sake of competition and i clear that " ARE YOU SURE THAT YOU ARE GIVE ME CORRECT NCB VALUE ". he said sir dont worry i'm giving you correct NCB VALUE and after two months i got the letter from icici lombard that mentioning WRONG DECLARATION OF NCB VALUE.and mentioning that you have to pay extra 3000 rs for your car insurance after that i call to the customer care of icici lombard and i had word with MS MUNEER,Mr VARUN and MS PRAVEEN they are helpless in this matter infact the team also heard all my recorded call which had done while booking my car insurance through mr ravi shankar, they agree in this matter that the mistake has been committed by customer care executive.and i made more then 50 calls And many e-mails to the icici lomabard comany and still i didn't get any satisfactory result just one reply i got from every one that please pay the balance amount and i wont expect this kind of reply from icici lombard department and totally i'm dissatisfied with icici lomabard this company had done "FRAUD WITH ME "
sir please solve this issue and expect a satisfactory reply.

POLICY NO- 3001/W-1558804/00/000

Regards
DHAWAL SHAH

Sir,

I am availing services from ICICI LOMBARD of personal insurance.From the first day when i taken the service of this company then they are calling me again and again for availing more services.when i said that please do not call me or stop calling me then he says that register your call in NDNC and ICICI 'Do not call service'.I do this but still they are calling me again and again.and when i says that i will go in consumer forum then they used bulger language ,i have recording of this conversation .So please help me because i am frustrated and can't do my work smoothly.I send many mail his customer care which give me complain no 'ICICILom=[protected]' but they are not doing anything.I am receiving calls from last 5 months So please help me.i am waiting for your positive response.

Thanks

Mohit Agnihotri
[protected]
agnihotri.[protected]@gmail.com

Hi,

This compaint is regarding the transactions happened to my credit card (No. [protected]‏). My name is Bangaru Reddy, currently located in Bangalore, and my contact number is [protected]

Two ICICI Lombard policies assigned to me without my knowledge and the EMIs having been billed to my ICICI credit card number: [protected].

When I contacted ICICI customer care they told me the transactions were executed on 13th January 2009. They also said that they did not have my communication details as well and suggested me to contact ICICI Lombard Customer Care for the dispute. When I contacted ICICI Lombard, they also said that they do not have any details of me.

I have updated my email ID to ICICI recently to get my statements to inspect the transactions. After receiving the statements, to my shock, I noticed that, every month two EMIs were being paid in addition, in addition to that, interest for both the EMIs. I never received any communication either from ICICI Credit Cards or ICICI Lombard regarding these policies.

As a matter of fact, I requested ICICI to block my said ICICI Credit Card way back in 2008. I wonder they could you people enroll policies to consumers without informing them that too on a blocked card.

After communicating multiple times with ICICI Lombard, they informed that I was given the policy on 13th January 2009 and an address where I stayed in Mumbai between July 2006 and March 2007, mentioned in the policies. I left Mumbai in March of 2007. In addition to that the nominee details mentioned in the policies contain many incorrect details.

Please look into on urgent basis.

I am a car insurance policy holder in ICICI LOMBARD and I desperately need a
> clarification from your organization regarding the motor
> policy wording.
>
> .
>
> All the motor policies in India has one line in their policy:
> "The insured vehicle shall be treated as a CTL if the aggregate cost
> of retrieval and / or repair of the vehicle, subject to terms and
> conditions of the policy, exceeds 75% of the IDV of the vehicle."
>
> My car recently got damaged in an accident.
>
> The total cost of repair is coming out to be greater than 75% of the
> IDV.
>
> However, out of the total cost of repair, the insurance company's
> liability, after deducting depreciation, is coming out to be less than
> 75% of the IDV.
>
> Can you please let me know whether my case should be considered as a
> total loss or not?
>
> No one from the ICICI Lombard insurance company is replying to my question and their
> grievance redressal process is not working. None of the higher up
> people have replied to my mail.

Respected Sir,

We have taken icici lombard mediclaim. suddenly my wife got proble fro dieria and admitted her to hospital.

after ok of my wife's health and her releaving from hospital we claim the hospital charges, then they refuse adn said that this the preexist dises and reject the claim

now how can direa can be predises.

so, we want to complain abour above fraud company.,

Please do the need ful for Media and give general notification by news papers and by the News channels.

our Policy no : 4034i/FPP/04614444/00/000


Yours faithfully,

Ramprakash Yadav
[protected]

INSURANCE RENEWAL
COVER NOTE# 51709075 & COMPLAINT # 30041029

It was a mis guided by a call center person.

My car insurance policy was expired on 26/4/10, 29/4/10 I called ICICI ([protected]) for renewal, call center person committed that insurance cover note will be sent by e-mail address with in 5 min time & surveyor will call & inspect the car next day. Based on his commitment I gave my credit card number for renewal.

True color of ICICI LOMBARD is that till date (6/5/10) I didn't get any policy from ICICI. After raising complaint, other call center person told because of technical problem cover note didn't come, within 2 working days. policy will be in the mail.

Since there is no responds from ICICI, I have followed up for the policy & they sent a sms that it will take another 5 working days for policy.

I have made at least 20-30 calls for following up this issue & this how ICICI works.

Dear READERS, My request to you is never ever go with ICICI insurance. If they can take so long for issueing the policy, I suspect that we may not get claims from ICICI insurance.

Reg
Shankar
[protected]@gmail.com

SIR,

I HAD REGISTERED A COMPLAINT OF MY BIKE (REG NO. DL 3S BE 3748) LOSS ON 4/12/2009. I HANDED OVER ALL THE REQUIRED DOCUMENTS TO THE SURVEYOR BY 8/02/2010 INCLUDING FINAL UNTRACABLE REPORT. I HAD BEEN TOLD THAT THE CLAIM WILL BE PASSED WITHIN A MONTH PERIOD. BUT EVEN AFTER SUCCESSIVE REMINDERS, I AM NOT GETTING ANY SATISFACTORY ANSWER. THE CUSTOMER CARE SAYS MY CLAIM HAS BEEN REJECTED, MY SURVEYER SAYS CLAIM HAS BEEN APPROVED BUT BECAUSE OF THE PROBLEM IN THE PRINTING MACHINE AT MUMBAI BRANCH, DELAY IN CHEQUE RELEASING IS OCCURING. WHERE AS THE MUMBAI BRANCH SAYS THAT THE CLAIM IS STILL WITH THE INSPECTION TEAM. ACTUAL STATUS STILL NOT CLEAR TO ME. DURING THIS DRAMATIC CONVERSATIONS, I HAVE NOT BEEN UPDATED IN ANY MEANS BY THE RESPECTIVE COMPANY SO THAT I CAN TAKE ANY CORRECTIVE ACTION.

KINDLY TAKE THE MATTER INTO CONSIDERATION AND GUIDE ME TO OVERCOME THE ISSUE.

REGARDS,

ROSHAN KUMAR PANDEY
446, SECTOR 14, GURGAON. HARYANA. 122001
MOB: [protected]
EMAIL: roshan.[protected]@gmail.com
POLICY NO. 3005/53868505/01/000
CLAIM NO: MOT 01356229

I HAVE A DOUGHT THAT MY EXISTING EMPLOYER ICICI LOMBARD IS CONTRIBUTING IN EPF ACCOUNTS IN A INCORRECT RATE.AS PER MY PF ACCOUNT STATEMENT PROVIDED BY ICICI LOMBARD IT IS REFLECTING THAT THEY DIDN'T CONTRIBUTE THE SAME AMOUNT TO MY PF ACCOUNT THAT HAS BEEN DEDUCTED FROM MY CTC ON MONTHLY BASIS.I WANT TO CLEARIFY THE PERCENTAGE OF AMOUNT THAT A COMPANY HAS TO CONTRIBUTE TO ITS EMPLOYEES PF ACCOUNT.IF MY DOUGHT IS RIGHT THEN HOW CAN I RECOVER MY COMPANSATION FROM MY EMPLOYER?KINDLY SUGGEST ME IN THIS REGARD.

I had placed a request on the helpline of ICICI Lombard for cancellation of my health policy on[protected]. The interaction no for the same was given to me as[protected]. But till today i.e[protected] the policy is not canceled. I contacted Pune ICICI Lombard office and I had talked with Vaishali Thakur and I was informed that the policy is very much active and there is no request for cancellation. I do not understand that when the interaction no was provide then how the policy is not canceled. Vaishali Thakur have also confirmed that the interaction no is right but it shows that the request is closed. ICICI lombard is trying to just play around with customers. Please look into the matter.


Subhash Lunkad
[protected]

Hi,

I had placed a request for cancellation of policy on 31st of march after updating my new address, they took 20 days to confirm cancellation of policy. After 25 days when i called up Icici Lombard guys they said that refund cheques are dispatched through Blue Dart courier, but when i checked with those they informed that cheques were returned to Icici Lombard mumbai office as these lombard people posted it to my previous address.

These Lombard service is really disgusting.

My Cancellation Request No. is[protected]
My Icici Lombard Folio No. is 1378057

I have taken a Health policy bearing No: 4034/FPS/03406828/00/000 for total amount is Rs.7,253. The same is coverted in EMI form. I have paid the amounts as stipulated. Still EMI amounts are added in the bill statement. In this connection I request you sir furnish my all EMI amounts so far remitted throgh credit card for the stated policy in this regad.
Early action may please be taken.

Yours faithfully,
M.Samuel Babu.

Hi Sir/Madam,

I had taken a policy @ ICICI Lombard Health Insurance last year and for claims purpose I had submitted all my original bills, proofs and presciptions to the tune of nearly 11k last month. But till yesterday I did not get any status response from them as their toll-free number was always busy. When I enquired my status yesterday they coolly said that pharmacy bills worth some 7k they have not received and asked me to send a photocopy of the same again. I became irritated argued with them, as it was their mistake misplacing my original bills. I have registered a complaint and got a complaint id also.

Please cancel the below medical policies:
1) Policy no.: 4034/FPP/03586684/00/000
Name: Manoj Kumar Dubey

2) Policy no.: 4034/FPP/03586683/00/000
Name: Deepshikha Manoj Kumar Dubey

(MANOJ KUMAR DUBEY)
Mb. No.: [protected]

Dear Sir,

This is Subhash Lunkad, and my contact number is [protected]
and my policy number is 4034 / CHT / 03685448 / 00 / 000.

I want to lodge a complaint against ICICI Lombard General Insurance. I was approached by an ICICI Lombard General Insurance Agent approximately 2 years back and I was given information regarding a Policy in which my Diabetes would be covered. But till date I havent received any benefits from that Policy. My policy is for renewal on 17/06/2010. I called up the customer care and asked them to cancel the policy and refund the money that weas charged to my credit card. But they said that no refund will be given to me and that the Diabetes will be covered only after I complete 4 years of my Policy term. Now When the executive had come, and given me the necessary details that time he never told me that the Diabetes will be covered after 4 years. So till date I havent taken any benefit of the Policy and I have paid a premium of around Rs. 26972/-

This is complete fraud done to me, and even I am not given any benefits for the same. Please help in this matter.


Hope to receie a positive reply on your side.

With Regards,
Subhash Lunkad
[protected]