| Address: Gurgaon, Haryana |
I really don't know whom to contact. Please help.
Reagrds,
GK Gupta
M: [protected]
[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
Date: Thu, Nov 18, 2010 at 6:42 AM
Subject: Fwd: Delivery Status Notification (Failure)
To: [protected]@gicouncil.in
Cc: bhargav.[protected]@icicilombard.com
Dear Mr. Mohan,
The below email got bounced back from email id of Mr. Chander. Hence, I am sending it to your address.
Thanks & regards,
GK Gupta
[protected] Forwarded message[protected]
From: <[protected]@vsnlxchange.com>
Date: Thu, Nov 18, 2010 at 6:30 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[protected]@irda.gov.in
Final-Recipient: rfc822;[protected]@irda.gov.in
Action: failed
Status: 5.2.2
X-Display-Name: Prabodh Chander
[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
To: [protected]@irda.gov.in
Date: Thu, 18 Nov 2010 06:29:40 +0530
Subject: Fwd: 'ICICILom=[protected]' Interaction ID [protected]
To
Mr.R.Srinivasan,
Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.
Dear Mr. Srinivasan,
I am struggling to get my refund from ICICI Lombard for more than two years. The details are as below:
Home Loan Number: LBFDB[protected]
1st Policy No. 4065/0000001/ICICI/HL/0017148
2nd Policy No: 4013/0004409/ICICI/HL/0017148
Total Premium Paid: Rs. 1,60,160.00
Policies Start Date: 13-Oct-2006
Home Loan Closed on: 6-Sep-2008
Tenure of Policy: 5 Years
Policies remained effective for 684 Days i.e. 37% of 5 years
Refund awaited: Rs. 100,132.91 i.e. 37% of Rs. 160,160.00
Following are my issues:
1. When I close the loan the Policy discontinue automatically. ICICI Lombard did not send the refund of balance premium.
2. After repetitive follow-ups when I submitted written complaint dated 1-May-09 in their Gurgaon Office at MG Road, I was informed verbally that the premium will be charged until 1-May-09. When I asked them why so when policy benefits were available to me until 6-Sep-08, they had no answer and asked me to mention in the written request which I did.
3. After never ending followup over phone and emails, I was given assurance that they refund has been sent which never reached me.
The pain of never ending follow-up has been much more than the peace of mind for which I had paid Rs. 160,160 to ICICI Lombard.
I seek your intervention in the following:
1. ICICI must pay me Rs. 100,132.91 along with interest @ 18% since 6-Sep-08 until the date of payment to me.
2. ICICI pays me another Rs. 160,160 on account of mental pain caused to me by their harrassment.
3. ICICI is instructed to stop cheating customers by charging them premium for period post closure of the loan post which policy benefits discontinue.
Looking forward to your strong support.
Reagrds,
GK Gupta
M: [protected]
[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
Date: Fri, Oct 29, 2010 at 7:27 AM
Subject: Fwd: 'ICICILom=[protected]' Interaction ID [protected]
To: CustomerSupport <[protected]@icicilombard.com>
Dear Officer,
In my last telecon many days back you had promised to check the status of delivery of refund and the status of cheques apparently issued in my name.
Awaiting your reply.
If you have Most Patient Aggrieved Customer Award, do I qualify for the same?
Regards,
GK Gupta
M: [protected]
[protected] Forwarded message[protected]
From: CustomerSupport <[protected]@icicilombard.com>
Date: Wed, Sep 15, 2010 at 7:52 PM
Subject: RE:'ICICILom=[protected]' Interaction ID [protected]
To: "[protected]@gmail.com" <[protected]@gmail.com>
Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to our e-mail regarding policy number4065/0000001/ICICI/HL/0017148 and 4013/0004409/ICICI/HL/0017148, we wish to inform you that the refund cheque has been dispatched to you hrough BLUE DART courier. The POD number for the same is [protected]
We request you to kindly acknowledge the receipt of the said documents by replying to this e-mail.
We thank you for your patience and co-operation.
Regards
Afrin Shaikh
Customer Support Team
[protected] Forwarded message[protected]
From: CustomerSupport <[protected]@icicilombard.com>
Date: Fri, Jul 30, 2010 at 8:41 AM
Subject: RE:'ICICILom=[protected]' Fwd: Interaction ID [protected]
To: GK Gupta <[protected]@gmail.com>
Dear Customer,
Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.
The customer support team will revert to you within 3 working days.
**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**
If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. If you are e-mailing us for the first time, kindly help us with any one of the following details to help us resolve your query.
Policy / Cover-note number
Payment details
Claim no.
Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you. Please click here to track your interaction status online.
To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.
Regards
Customer Support Team
ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. IRDA Reg. no. 115. Misc 30
-----Original Message-----
From: GK Gupta [[protected]@gmail.com]
Sent: Friday, Jul 30 2010 8:26AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Cc: [protected]@irda.gov.in [[protected]@irda.gov.in]
Subject: Fwd: Interaction ID [protected]
In reference to the subject Interaction id date Aug-2009, Please share the status of refund of my premium.
Regards,
GK Gupta
M: [protected]
[protected] Forwarded message[protected]
From: <[protected]@icicilombard.com>
Date: Wed, Aug 26, 2009 at 4:45 PM
Subject: Service Request Intimation
To: [protected]@gmail.com
Dear Customer,
NOTE : This is a system generated mail. Please do not reply back to this email ID.
We are in receipt of your query and the same is under process. The following interaction ID has been generated as per your request.
Interaction ID [protected]
Kindly quote the given interaction ID for all your future communications in respect to the matter.
'Click here' to track the status of your interaction ID given above.
Warm Regards
Team ICICI Lombard.
Registered Office: ICICI Lombard General Insurance Company Ltd. ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 51.
Mailing Address: ICICI Lombard General Insurance Company Ltd.402/B,Interface Bldg.No.11,Link Rd. Malad (W), Mumbai-400064.
ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of the solicitation.IRDA Reg. No.115
The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments contained in it.
Aug 13, 2020
Complaint marked as Resolved 
Name: Milind Rajen Thakker
FIR Status : Lodged at Matunga Police Station
Previous Policy (Bharti AXA) - FPV/I1665586/25/07/M12514 - 05/07/2014 to 04/07/2015 - No claims filed
Current Policy (ICICI Lombard) - 3001/W[protected]/00/000 - On which Claim has been filed
Claim Intimation Request Number: MoT04736389
Today morning i am notified by my car washer that there has been a theft of my deck and that my car window has been broken into.
I rush to the site, call up ICICI and below are the flow of events
1) Call To ICICI to Buy Policy - 01 July 2015, Call time: 05:03 PM
As part of purchase of policy, i had a call with ICICI Lombard. The call was recorded to resolve disputes or queries arriving in the future.
First Lie: I was informed for filing claim - ICICI charges Rs 1000/-. This is a standard charge which is paid to government and is applicable to all insurance companies.
Issue: The government does not require this charges. Bharti AXA does not charge anything for filing claims.
2) Call to ICICI for Intimation 9th July, Call time : 08:13 AM
My car stereo was stolen. My car window has been broken into. I intimate ICICI Lombard.
Second Lie: I was told that ICICI would be putting in 2 claims -
1 for own damage for breaking of window and 1 for theft of my car stereo. For own damage i would have to put pay Rs 1000/-.
OWN DAMAGE for breaking of window which was part of theft.
After screaming and shouting they agreed to put both of the issues together in a single claim of theft for which there is no charges.
Issue: ICICI is looking out to make profits out of cheating
Third Issue: During Filing of complaint i was told to provide a time.
I clearly mentioned that i can give a timeline between 10 PM to 8 AM.
They said we need a single time to put in the document.
How can a person know what time has the theft occured. There are no eye witnesses . Completely illogical. After heated debate and escalation, they agreed to take that into account
I was promised a surveillance in 24 hours.
I had mentioned that i would be doing repairs at a garage of my choice. They told that should not be a problem
3) Call from ICICI : 10:54
To Notify the choice of garage and stating that car has to be at the workshop.
After stating that i had clearly mentioned in the morning that I would do it at a garage of my choice. They finally give in and say ok.
Fourth Lie: Why lie stating that i need to have my car at a workshop of their choice
4) Call To ICICI : 06:38 PM
To confirm time of survey person coming to visit the site. They said please take contact number and contact yourself.
ICICI is the service provider and is responsible to have the contact person allocated and notify the consumer accordingly.
I give in and call the survey contact person at 07:00, the guy said he cannot come and another guy looks at my locality.
The second contact person says, i am not responsible i will provide you with a number. And he says that he expected the car to be at the workshop prior to even evaluating the theft.
I said i would only give it to workshop after the theft claim is properly honored and then claim for reimbursement. i ask him, when can i expect him to survey and he was like maybe tommorrow.
5) Call to ICICI : 07:21 PM
Fed up, i call icici and ask them to ensure that the survey happens in 24 hours asthey promised. they state that i need to contact the survey person.
I inform them that i would be making a complaint to ombudsman if i do not get a reponse back in 5 min. No response.
This is a pathetic case of a consumer taken in for a ride and inconvenience to the core.
Staying in a heritage area of matunga, we do not have parking slots and live in 3 floor building.
We have to park the cars on road, and in a scenario like today, we cannot keep our cars open whole night with rains flooding in and damaging the car further.
The site needs to be examined at the moment, when the issue happened and the claim acceptance of survey shhould have been completed.
After request to the building owners, i have moved in the car to my own building under shed with glass all within the car.
The organization has not stood up to their words of Nibhayein waada but have kept on lying over and over again and giving false promises.
I have not yet filed a claim, moved the car to a workshop still awaiting the survey visit.
We as customers are begging for service, calling up survey agents setup by icici instead of icici making sure to their promises,
We are lied about the claims, stating that the claim money is given to government and is a standard.
We are forced to claim under own damage for a clear incident of theft for their personal gain.
There is a limit to lying and cheating.
All of the calls to ICICI has been recorded by ICICI. Please take the needful action against icici for fraudalent, unlawful activities and charge a heavy penalty for the inconvenience caused to consumers by organizations like ICICI.
Regards,
Milind Thakker
[protected]