ICICI Lombard Complaints & Reviews

Dear,

My self Irfan khan S/o- Mohd. Mushtaq, is the owner of Maruti Alto Veh.- No-UK-07V-2331 ,This veh. was insured by icici lombard, my car meet to an accident on 23/12/2010, and brought to workshop( CORAL MARUTI) on dated-23/12/2010,after intimation of claim i came to know that MR. Amit Shrivastava has appointed as surveyour, but he is showing no intrest to settle the claim till date he do not told me what must i should do?, infact that guy is not picking my phone, for a long time. i request you to help me .

i have already summite my complaint to Lombard call center, but till date there is no progress.

tanks & regards

Irfan khan
[protected]

Dear Sir,

I recieved a call from ICICI lombard for medical insurance. They explained me the policy and i was interested and finally i agreed to take policy for mysel-NITA KAPOOR and my brother AJIT Kapoor. After 2 days i afain recieved call and ICICI people said that they cannot offer mediclaim policy to my brother as the limit in credit card is less. I told them that i am look ing for a group policy and want policy for both o[censored]s. They said that is not poosible. INstatly on the same pcall i gave them confirmation that i will not be interested in taking policy and hence told them not to go forward with it.

Too my shock when i recieved my credit card ststement premium for my policy was charged.Despite of telling them not to go for the policy they activated my policy. when we called the call centre they told that now policy is active and 30% of he policy fee while deducted on cancel. I made it very clear that when i have not gone for ploicy why should i cancel it.It was made clear either provide policy for both or none. This was made clear still this fraud was done by them.They are saying that now nothing can be done and were very rude on phone. Why should i pay whaen i never gave confirmatiuon.

Now that money is reflection in my credit card statement. Request you to kindly get the policy cancelled get my full amount credited in credit catd statement.Details are as follows-

Name-Nita Kapoor

Policy Number-4113i/xol/05689712/00/000

Credit card number-[protected]
My address-D/203 chinmay crystal vastrapur Ahmedabad
mobile-[protected]
Complain number[protected]

No Claim Certificate" for the subject motor insurance policy MAR10348706 dt 16.10.2009 This policy on behalf of shakti motors fatehabad.now I has been not claimed my ncd amount,and no amount has been given to us till date.
We dont want any claim just want the NCB certificate but the icici not issued ncb certificate.

To
The Hon'ble President District Consumer Forum
North West, Delhi
Sub; complaint against ICICI Lombard General Insurance co Ltd

Sir
I have purchaged online car insurance policy no 3001/W-2420503/00/000 dated 16/01/2011 and i made the online payment of Rs. 5448 /- vide my ICICI Bank Account no[protected] and 17/1/2011 the surveyor of the ICICI Lombard came and inspected my vehicle no DL 6CG 7455 but the surveyer sumitted his unsatisfactory report and 18/1/2011 my policy was cancelled and promised to refund my amount within three days . it is regretfully sumitted that I have made every day call to his call centre no [protected] and sent email request to refund my premium amount but ICICI LOMBARD General Insurance co. is not refunding my amount . it is a breach of contract and violation of consumer rights.
It is therefore requested that kindly lodge a complaint against the ICICI Lombard General Insurance Co. Ltd. ,Zenith House, Keshavrao Khade Marg, Mahalaxmi, Mumbai 400 034, Maharashtra

yours faith fully

VIBHAS KUMAR JHA
R/O. QP-109, SECOND FLOOR
PITAMPURA, DELHI-110088
MOBILE NO-[protected]

Dear Sir,

I am B.Prabhakar from Hyderabad, my Grand Mother having ICICI lombod Health Insurance from August 2010. On 17/1/2011 she has admited in M/s.Sree Hrishikash Hospetal in Uppal Ranga reddy dist because of some reaction of injection. After admiting in hospital we submited insurance claim for Rs.35000 firstly they approval after taking all the avdences then when we submited for final approval of hospital bill for Rs. 41,377/- they have rejected for whole amount which was approved first including of that amount. When we asked at toll free / customer care no they are saying that the patient is suffering with pre diabites so for that reason we are rejected the bill.

so what give me some advice for claiming that amount

Regards

B.Prabhakar
Mobile:[protected]

Dear Sir / Madam,
I, Reza Mulla, have put a request for claim for my vehicle which is under insurance with ICICI LOMBARD on the 24th of December. Until now no processing is been done from ICICI and I weas assured by their employee named Shreejit from ICICI Andheri east branch that they have recieved all documents and the claim will be settled on Monday (i.e. 17th of January). But until now it has not been settlted and on top of that Mr. Shreejit has threatened me and asked me to do whatever i can and nothing will happen to me. So now I am stuck and do not know what to do. I just want my claim to be settled as soon as possible. And I do not know how ICICI is employing such people who do not respect the customers and help them out. Kindly do the needful.
Thanking you in anticipation.

Best Regards
Reza Mulla

I have made a claim for my vehicle as it met with an accident on the 23rd of December. Claim no. is MOT 01851909. It was told to me that all the documentation and processing has been completed by ICICI i will be recieving the claim check ob Monday ( 17th january ), and this was told to me by your employee Mr. Shreejit. But now he is not answering to any of my calls and avoiding to talk to me, i do not know why he is chickening out like this. Also, Mr Ashish from your Kolhapur branch is not helping me out on the matter and creating a lot of problems.
I would like you to investigate the matter and get back to me as soon as possible. awaiting your reply.

Dear sir, I had been to the insurance office to renew my policy,but I saw nobody interested to do the procedure And everyone is busy oiling their own machines. somehow I finished my job & they told me that they will inform me for the insurance copy. As usual they forgot, as I went their they started giving me reasons. Secondly I was shocked to listen that not a single printer is working in I.C.I.C.I LOMBARD INSURANCE OFFICE. So for the next trip is the office going to pay me for the PETROL, OFFICE BUNK & IF THE TRAFFIC POLICE STOPS ME FOR THE SAME.Only one person attending the customer(multiple) & the others just chitchatting about some trip/food/upwas/films.IS THE OFFICE OPEN FOR THE CUSTOMERS OR FOR SOME ARROGANT LITERATE COMPUTER OPERATORS.
THIS WAS THE SOFT COPY SEND TO ME BY THE ARROGANT LITERATE COMPUTER OPERATORS.
Original Message --------
Subject: policy print
Date: Mon, 17 Jan 2011 13:18:45 +0530
From: mahesh jadhav <mahesh.[protected]@ext.icicibank.com>
Reply-To: mahesh.[protected]@ext.icicibank.com
Organization: icicibank.com
To: DINESH CHATURVEDI /MOTOR/ICICILOMBARD/MUMBAI <dinesh.[protected]@icicilombard.com>


file:///C:/Documents%20and%20Settings/cbkc7673/Desktop/Untitled1.sdf

Regards,

Mahesh Jadhav

Abhinay Bhosale
Customer Support Team

Policy number 4063/HAP/03090176/00/000

Pending from 24/01/2009

> ----- Original Message ----- From: "neeraj shrivastava" <[protected]@yahoo.com>
> To: "CARE" <[protected]@ttkhealthcareservices.com>
> Sent: Wednesday, January 21, 2009 11:31 PM
> Subject: 'ICICILom=[protected]' Policy No. 4063/HAP/03090176/00/000
>

With reference regarding policy number 4063/HAP/03090176/00/000 claim status is under process and we will revert to you at the earliest.

To,
The President,
ICICI LOMBARD MOTOR INSURANCE.
POLICY NO.3003/53416152/02/000.

dear sir,
As a true well-wisher for of your company, I sincerely request you kindly to look into the functioning of your Guwahati office in Assam. sir i want to change the name of policy holder particularly by name.it would be kindfull if you look in to the matter sincerely as soon as possible.so that your customer doesn't face problem...

Your kind indulgence in this matter will be highly appreciated.
thanking you
Hamidul Islam.contact no [protected] or[protected]

Dear Sir ,
I am D.Sivakumar residing at mylapore .Ihold an icici credit card for past 4yrs . An executive called from the bank regarding ICICI lombard GIC policy .He informed me about the policy detail .I too aggred to hold the policy . He informed me to pay my EMI through my icici credit card .He said me a conformation call from the bank will arrive veryshortly i too accepted the conformation call.

As aggred i paid eight EMIS through my card with out receiving the policy .I have spoke to the customer care officer several times but no responce from your side . Afrer a month my card has been deactivated. without receiving any policy how do i make the payment i don't want to continu your policy. "Plscontact me [protected].

.

ICICI Lombard is one hope less and greedy company.

One of my car is old and I was renewing policy with ICICILombard regularly from last 3 years..No claims until now. This year, they are not allowing me to renew, reason they won't mention directly, but my understanding is that the policy premium is low, so they are not interested. They want money and will consider only new vehicles, where premium amount is high.

Even for renewal they are creating so many issues, I don't expect how horrible it will be in case of claims. I request everyone to avoid ICICILombard and go with Govt. agencies like General Insurance etc..

I really don't know whom to contact. Please help.

Reagrds,
GK Gupta
M: [protected]

[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
Date: Thu, Nov 18, 2010 at 6:42 AM
Subject: Fwd: Delivery Status Notification (Failure)
To: [protected]@gicouncil.in
Cc: bhargav.[protected]@icicilombard.com


Dear Mr. Mohan,

The below email got bounced back from email id of Mr. Chander. Hence, I am sending it to your address.

Thanks & regards,
GK Gupta

[protected] Forwarded message[protected]
From: <[protected]@vsnlxchange.com>
Date: Thu, Nov 18, 2010 at 6:30 AM
Subject: Delivery Status Notification (Failure)
To: [protected]@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

[protected]@irda.gov.in




Final-Recipient: rfc822;[protected]@irda.gov.in
Action: failed
Status: 5.2.2
X-Display-Name: Prabodh Chander



[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
To: [protected]@irda.gov.in
Date: Thu, 18 Nov 2010 06:29:40 +0530
Subject: Fwd: 'ICICILom=[protected]' Interaction ID [protected]
To
Mr.R.Srinivasan,
Officer on Special Duty
Insurance Regulatory and Development Authority
Consumer Affairs Department
United India Tower, 9th floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.

Dear Mr. Srinivasan,

I am struggling to get my refund from ICICI Lombard for more than two years. The details are as below:

Home Loan Number: LBFDB[protected]
1st Policy No. 4065/0000001/ICICI/HL/0017148
2nd Policy No: 4013/0004409/ICICI/HL/0017148
Total Premium Paid: Rs. 1,60,160.00
Policies Start Date: 13-Oct-2006
Home Loan Closed on: 6-Sep-2008
Tenure of Policy: 5 Years
Policies remained effective for 684 Days i.e. 37% of 5 years
Refund awaited: Rs. 100,132.91 i.e. 37% of Rs. 160,160.00

Following are my issues:
1. When I close the loan the Policy discontinue automatically. ICICI Lombard did not send the refund of balance premium.
2. After repetitive follow-ups when I submitted written complaint dated 1-May-09 in their Gurgaon Office at MG Road, I was informed verbally that the premium will be charged until 1-May-09. When I asked them why so when policy benefits were available to me until 6-Sep-08, they had no answer and asked me to mention in the written request which I did.
3. After never ending followup over phone and emails, I was given assurance that they refund has been sent which never reached me.

The pain of never ending follow-up has been much more than the peace of mind for which I had paid Rs. 160,160 to ICICI Lombard.

I seek your intervention in the following:
1. ICICI must pay me Rs. 100,132.91 along with interest @ 18% since 6-Sep-08 until the date of payment to me.
2. ICICI pays me another Rs. 160,160 on account of mental pain caused to me by their harrassment.
3. ICICI is instructed to stop cheating customers by charging them premium for period post closure of the loan post which policy benefits discontinue.

Looking forward to your strong support.

Reagrds,
GK Gupta
M: [protected]

[protected] Forwarded message[protected]
From: GK Gupta <[protected]@gmail.com>
Date: Fri, Oct 29, 2010 at 7:27 AM
Subject: Fwd: 'ICICILom=[protected]' Interaction ID [protected]
To: CustomerSupport <[protected]@icicilombard.com>


Dear Officer,

In my last telecon many days back you had promised to check the status of delivery of refund and the status of cheques apparently issued in my name.

Awaiting your reply.

If you have Most Patient Aggrieved Customer Award, do I qualify for the same?

Regards,
GK Gupta
M: [protected]

[protected] Forwarded message[protected]
From: CustomerSupport <[protected]@icicilombard.com>
Date: Wed, Sep 15, 2010 at 7:52 PM
Subject: RE:'ICICILom=[protected]' Interaction ID [protected]
To: "[protected]@gmail.com" <[protected]@gmail.com>


Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to our e-mail regarding policy number4065/0000001/ICICI/HL/0017148 and 4013/0004409/ICICI/HL/0017148, we wish to inform you that the refund cheque has been dispatched to you hrough BLUE DART courier. The POD number for the same is [protected]
We request you to kindly acknowledge the receipt of the said documents by replying to this e-mail.
We thank you for your patience and co-operation.
Regards
Afrin Shaikh
Customer Support Team



[protected] Forwarded message[protected]
From: CustomerSupport <[protected]@icicilombard.com>
Date: Fri, Jul 30, 2010 at 8:41 AM
Subject: RE:'ICICILom=[protected]' Fwd: Interaction ID [protected]
To: GK Gupta <[protected]@gmail.com>









Dear Customer,

Thank you for writing to ICICI Lombard General Insurance Company Ltd. This auto-acknowledgement confirms the receipt of your email.

The customer support team will revert to you within 3 working days.

**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**

If you have contacted ICICI Lombard earlier in this regard kindly provide us the interaction id to enable us to process your request faster. If you are e-mailing us for the first time, kindly help us with any one of the following details to help us resolve your query.

Policy / Cover-note number
Payment details
Claim no.

Also request you to provide your contact number and complete address with pin code to facilitate our future correspondence with you. Please click here to track your interaction status online.

To ensure that you receive our e-mails, kindly add [protected]@icicilombard.com to your address book.

Regards
Customer Support Team







ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. IRDA Reg. no. 115. Misc 30






-----Original Message-----
From: GK Gupta [[protected]@gmail.com]
Sent: Friday, Jul 30 2010 8:26AM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Cc: [protected]@irda.gov.in [[protected]@irda.gov.in]
Subject: Fwd: Interaction ID [protected]

In reference to the subject Interaction id date Aug-2009, Please share the status of refund of my premium.

Regards,
GK Gupta
M: [protected]



[protected] Forwarded message[protected]
From: <[protected]@icicilombard.com>
Date: Wed, Aug 26, 2009 at 4:45 PM
Subject: Service Request Intimation
To: [protected]@gmail.com




Dear Customer,


NOTE : This is a system generated mail. Please do not reply back to this email ID.

We are in receipt of your query and the same is under process. The following interaction ID has been generated as per your request.

Interaction ID [protected]
Kindly quote the given interaction ID for all your future communications in respect to the matter.
'Click here' to track the status of your interaction ID given above.

Warm Regards
Team ICICI Lombard.




Registered Office: ICICI Lombard General Insurance Company Ltd. ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 51.
Mailing Address: ICICI Lombard General Insurance Company Ltd.402/B,Interface Bldg.No.11,Link Rd. Malad (W), Mumbai-400064.



ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of the solicitation.IRDA Reg. No.115









The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments contained in it.

ICICI Lombard claim department stated that the claim cannot be settled since I have lost the original bills.
I want to argue on the following grounds
• Whether my claim is a fraudulent claim? • Whether my luggage was never delayed?

Name of Insured Person: DARSHAN BABEL
Policy No: 4030/2939378/00/000
Claim Reference: M008749.49
Type of Claim: Baggage Delay

On 19th November, I met with a small accident by jumping on to a road divider, while saving a sudden appearance of a bullock cart on Rama Road opp. SBI Najafgarh Road Branch, due to which my car got damaged underneath.
I was surprised to learn from the surveyor that the claim was not entertain able as he was not supposed to entertain any claim if the damaged part or its connected portions were corroded.
In spite of my explanation,...

I had applied for refund of provident fund from 7 months i have not got any information about the status of the same.As long duration has been passed, please provide the details about my provident fund as soon as possible. I tried to call HR dept several times to provide the details about my provident fund but HR did not respond to any of them. Please do the needful.

I have taken my policy with ICICI lombard for my bike TVS apache, policy # 3005/[protected]/b/[protected], at the time of taking policy the agent never asked me whether i had made any claims in my previous policy or not & gave me NCB - 25 %, which is Rs 197/-, which i came to know just now when i asked for a claim. As i met an accident, i filed a claim (#MOT[protected], an agent with name Mr.Rajashekar visited the showroom & asked all docs & asked whether i made any claims for which i answered " Yes". He took the estimate, which came around Rs 5000/- odd and ticked & signed on it. But he infd while going there may be some problem with the NCB, which i had taken. I thought this might be a minot issue and they may ask to pay it and revise my policy, istead he called me & says this claim cannot be processed for this reason & asked to pay the NCB to reinstate the policy. This was never expected from a company having a nationwide reputation. I informed him that this was never my mistake as agent never asked me or i could have paid it. For which he said, he will confirm from regional head & again called me & said, yes it can be processed but will confirm after forwarding the mail to them. It has been 5 days till date. My claim was made on 25th Feb, since then i have been making endless calls & answer remains same. I did not get any revert. When i call to customer care [protected] for complaining they dont have any complaint desk, they provided some managers # (girish & some other person). I spoke to him & says this is invalid policy. So, is it responsibility of company to verify it before giving policy or mine whether the person had made claim or not. "ICICI LOMBARD IS MAKING REASONS TO ESCAPE THE CLAIM CHARGES"

Dear sir,

POLICY 4041/555373/00/000

As per the your email informing to send the claim form to your hyderbad office as mentioned below by you.
I have sent the form duly filled and signed along all the original documents,
thru SKYNET COURIER RECEIPT NO.[protected] DATE 05/07/2010
Please acknowledge after receipt of this courier documents. Kindly process my claim at the earliest and send the payment to the address mentioned in the document covering letter.


I have sent my request for claim by courier on 5/7/2010 and after following i understand it is underprocess but when i i spoke to your customer service on Nov 2010 informed me that the case is closed who have now reqistered new complaint ref 6388533
pl ack receipt and let me know the status of my claim

Now I received a suprising email as below
With reference to your e-mail regarding policy number 4041/555373/00/000, we request you to kindly submit documents mentioned below.

Provide final hospital bill of Rs.3899/-
x-ray report for Rs.100//-
Passport copy

Kindly submit above mentioned document to address mentioned below and also refer the letter attached with this e-mail.

Vrushali Zope
Claims Manager
ICICI Lombard General Insurance Company Ltd.
4th Floor, Interface –11,
Office No. 401 & 402 ,
New Linking Road,
Malad (W)
Mumbai – 400 064

PLEASE NOTE THAT I HAVE SUBMITTED ALL THE ORIGINAL DOCUMENTS PLEASE EXPEDIATE CLAIM AT THE EARLIEST
THANKING YOU SHRISHAIL TUNGAL

Rejection of genuine & valid claim of Indian Rupees 20,000/- filed directly with ICICILombard - Hyderabad on 28/10/2010 by the policy holder (policy no: 4034i/chc/05116166/00/000 valid from 28/01/2010 to 27/01/2011) Chandubhai Parmar has been outrightly rejected on 22/11/2010 (reference no:[protected] without stating any reasons whatsoever despite provision of all requisite doctors/pharmacy & pathological reports. WHY ? please state clear reasons in writing through registered post at policy holder's underneath address within 15 days from this transmission to discourage the policy holder from refering this rejection to the right authority (read court) in/at Vadodara for adjudication.

CHANDUBHAI PARMAR
mobile no : [protected]
B-7 MBC DAS Residency,
near St. Joseph School, Nava Yard,
old Chhani Road, Vadodara 390 002 (Gujarat State)

I lodge motor theft claim No.MOT01438530 on 9.2.10 with icici lombard. In the due course i submitted all the documents including untrace report from police/court in the month of june. but despite passing more than 9 month my claim pending on filmsy ground that I am reveraling the information related to one key which i never received from toyota dealer at the time of purchase on 14.5.05. I submitted a affidavit in this regard but so far No action.