ICICI Lombard Complaints & Reviews

DEAR SIR,
I HAVE PURCHASED CRITICAL CARE POLICY THRO` TELECONFRENCE.
THRO MY CREDIT CARD.
AT THAT TIME THE OFFICER COMMITTED ME , THIS POLICY AMT WILL BE CONVERTED AS EMI
BUT STILL DATE THE AMT WAS NOT CONVERTED TO EMI. AND CREDIT CARD STATEMENT EVERY MONTH THEY PUT INT.CHARGES & SUR CHARGES FOR ALL MY PURCHASES- WHICH ALREADY PAID BY ME. AFTER CHECK WITH THE CREDIT CARD DEPT,THEY INFORMED ME THAT , BECAUSE OF NOT PAID THE AMT - THAT IS POLICY PURCHASE AMT FULL , WE PUT INT. FOR ALL PURCHASES.
EVERY TIME WHILE I AM DISCUSSING , THE CONCERNED OFFICER CONFIRMED ME THAT THE AMT WAS CONVERTED TO EMI & THE PENAL CHARGES WILL REFUND/REVERT TO MY ACCOUNT.
BUT ON 17/03 ONE OFFICER CALLED FROM[protected] @ 4.22PM - MY POLICY AMT WAS NOT CONVERTED TO EMI.
HOW CAN I TRUST / BELIEVE THE TELEPHONE OFFICER FROM ICICI GROUP.
PL. DO THE NECESSARY ACTIONS TO YOUR CUSTOMER(ME).
THE DETAILS.
NAME- T BALAMURALI
POLICY NO- 4065/CCN/01926590/00/000
POLICY PURCHASE FROM - M/S PANDIAN/RAJ/CHANDRASEKAR[protected]/33/34/40.
FURTHER MESSAGE/MAIL SEND TO - SMT PADMINI - [protected].
MY CONTACT NO - [protected].
AMT PAID THRO MY CREDIT CARD.
TTL AMT PENALTITY - AROUND RS 8000 FOR THE PAST THREE MONTHS.
POLICY AMT - 18082.
KINDLY DO THE FAVOR TO ME,
PL. REVERT BACK ALL MY PENAL CHARGES + POLICY.
BECAUSE MENTALLY I AM DISAPPOINTED .
BALAMURALI

Dear Team

We have filed car claim against our issued policy number 3001/57118054/00/B00 on Company Toll free[protected] dated April-5-2010 number MOT01508179 to send suryer at Garage to access the loss ofour car. several reminders have been given to icici lombard to send their surveyer at the location so that car claim can be addresses. But to my knowledge, till date no official has visited the garage to access loss and doing it deliberately so as to harass me and delay it further so that when policy get expired they can further harass me.
i left with no solution but to approach u..pl help

Sandeep
[protected]

forwarding the copy of letters sent to icici lombard.please look into the matter


LETTER NO.1


To,


ICICI Lombard General Insurance Co. Ltd.







1. Jai Hind, I am Flight Lieutenant M M Singh, an Air Force Officer posted to Bareilly, U.P. My one month old car SX4 PB02 (TEMP) 2009 AZ528 met with an accident on 18 Nov 09. The car was being driven by me and my colleague Flight Lieutenant A Tawade was sitting next to me in the car. In order to avoid a truck, which came into the lane I was driving in, I turned the car to the right in kachha nala and met with an accident. My car was totally written off and both o[censored]s suffered injury and bruises that took almost a month to heal. Since no third party was involved and no damage to any property or person was involved, FIR was not lodged by police.

2. My car was deposited next day i.e. on 19 Nov 09 to Coral motors (P) LTD., a authorized Maruti dealer at station road ,Bareilly. Mr Rashid Khan received my car on 19th at 1500 hrs and gave relevant paper and job card no stating the same. My policy number is MAR10339078 and claim no. is 1362834.

3. I took almost a month to get totally healed and during this period I was in regular telephonic conversation with the representative of ICICI Lombard , Mr. Rajeev Saxena, posted at Bareilly. A month later Mr. Shukla from your investigating team came to Bareilly from Lucknow. I provided him all the relevant papers i.e. license, registration, purchase papers of car and statements given by my colleague Tawade and me. Mr Shukla also told me that, though it’s irrelevant but if I can provide a medical certificate it will make my case even stronger. Next day morning I posted him the same on his Lucknow address.

4. Now I kept calling Mr. Rajeev Saxena regarding the update on my case, I was getting impatient now as it was taking a lot of time. After 2-3 weeks he said it’s not in his hand now and I should talk to Mr. Vineet Gupta of ICICI LOMBARD at Lucknow.

5. I kept calling him regularly 10 times a day. This Gentleman never picked up his phone, he did so on the tenth day and told me that paper work is going on and he will inform me in case of any development. He never called me as usual and after another 10 days he picked up his phone and told me that my case is being rejected because in my statement I have written my date of accident to be 18 Oct 09 instead of 18 Nov 09. He also asked me to send the statements again and the case will not be rejected. I sent the statements (my colleague’s and mine) again stating that the date was 18 Nov and not 18 Oct 09. In the letter I duly apologized to the company for my negligence and stated that in case company needs any document or paper of my vehicle or any other clarification I am ready to send that. I also stated that if company wants me or my colleague to come any where in India personally for any kind of clarification, then we are ready to do so.

6. Now I kept calling Mr. Vineet Gupta again .This time by God’s grace he picked up the phone on 7th day itself and assured me that he has received my letter and forwarded it to Mumbai for further action. On my calling him again and again he gave me mobile no. of Mr.Ajay at Mumbai office. Both of them mentally traumatized me for next one month not saying anything clearly and asking just to be patient and wait.

7. From 18 Nov 09 it was now 30 mar10 and what I have got from ICICI Lombard is not even assurance. On 01 Apr 10 i.e. on April’s fool day I was informed by Mr. Rajeev Saxena that my case is rejected and I am free to go to court.

8. Till date I have received nothing in writing from ICICI Lombard, and mean while whenever I called the call centre of the company then apart from distributing umpteen mobile numbers I was told that, my case is not rejected as shown on his computer system.

9. Being in flying branch of Indian Air force, I need to go almost every where in India. My job requires lot of concentration and commitment. Focus in my job is of paramount importance but ICICI Lombard has not left any stone unturned to mentally traumatize and harass me. This company has not given me even false assurance forget any help, warmth or hospitality. I am writing this letter in great disgust and hopelessness taking leave from my job for a week.

10. My car is totally written off and placed at a garage of Coral motors. The coral motor is also pressurizing me to vacate its garage or pay rent if claim is rejected.

11. Quoting the dates incorrectly by mistake or temporary registration being lapsed by 5 days can not be the basis of rejection of my case. Please give an explanation in writing if it does. These are no contributing factors to the accident that took place and I lost my car. I got my car insured by paying the premium amount to ICIC Lombard for such contingencies only. Today after putting me under mental trauma for 5 months you can not deny my money and my right.

12. My only request to you all is please don’t mentally harass any fauji as he has other important jobs to do. Money and belongings of a fauji are hard earned. I will go to any extent to get my hard earned money back because I know it’s my right and I need not beg to any body for it.

13. This is the first letter I am writing to you and I will continue sending you reminders for written explanation. I am sending copy of this to IRDA. My only request is please act or else change the ICICI Lombard caller tune that plays whenever anybody calls an employee of this company. Regards.






Flight Lieutenant M M Singh
Shantivan-9 ,officers mess
24 Squadron , 15 wing
Air force station Izzatnagar,
Bareilly,U.P. 243002

Mob – [protected]
Office – [protected] ext-4403



(M M Singh)
Date: 05Apr10 Flt Lt



letter no.2 on 13 Apr10 To,

ICICI Lombard General Insurance Co. Ltd.





1. Jai Hind, I am Flight Lieutenant M M Singh, posted to Air Force Station Bareilly. My one month old car SX4 PB02 (TEMP) 2009 AZ528 met with an accident on 18 Nov 09. I am writing second letter to you. The last letter was posted to you with an acknowledgement, on 05 Apr 10. I had written and explained in detail about my case in the letter.

2. I want to reinstate to you that, without asking any clarification from my side or without giving me any reason in written or orally, my case has been out rightly rejected by, ICICI Lombard insurance company.


3. Above all for last 5-6 months I have only been told by the employees of the company that, paper work is going on and within 10 days I will be getting my money back. Those 10 days have become 5-6 months now. What have I got till date is only false hopes or assurance from the company.

4. Being an Air Force officer from flying branch, I need to concentrate and focus on my job every second but the company has mentally harassed and traumatized me for last 5-6 months to such extent that my professional and personal life has become miserable.

5. As of now till date I have not received any explanation in writing or not even been orally informed as to why my case has been rejected.

6. I am waiting for any kind of response from the company since 18 Nov 09. After 6 months of mental harassment by the employees of the company namely, Mr. Vineet Gupta (Lucknow), Mr. Ajay (Mumbai) and Mr. Rajeev Saxena (Bareilly), what I have received from the company is only false hopes.

7. My car is totally written off and placed at a garage of Coral motors at Bareilly. The coral motor is also pressurizing me to vacate its garage or pay rent if claim is rejected

8. I wish and hope that after receiving my second letter, the company will at least give an explanation in writing as to why my case has been rejected by them. Quoting the dates incorrectly by mistake (for which all kind of clarification was given by me in writing to Mr.Vineet Gupta, Lucknow) or temporary registration being lapsed by 5 days can not be the basis of rejection of my case. These are no contributing factors to the accident that took place and I lost my car. Please give an explanation in writing if it does. I got my car insured by paying the premium amount to ICIC Lombard for such contingencies only. Today after putting me under mental trauma for 5 months you can not deny me my money and my right.

9. MY Policy Number is MAR10339078 and claim no. is 1362834.


10. I am not going to beg to anybody for my money because I know I will get it since I am not at any fault. A Fauji’s money is hard earned and I will not leave any stone unturned to get my money and my right back.

11. I have copied these two letters to IRDA as well as different media groups of the country. My next step will be giving you a legal notice and filing a case in consumer court. I will ask for my money with interest and compensation for the mental trauma caused by the ICICI Lombard.

12. I have right to information and ICICI Lombard can’t deny me that. Please look into the matter and help me in getting justice. Thanking you.











Flight Lieutenant M M Singh
Shantivan-9 ,Officers’ Mess
24 Squadron , 15 wing
Air Force Station Izzatnagar,
Bareilly,U.P. 243002
Email- [protected]@gmail.com (M M Singh)
Mob – [protected] Flight Lieutenant
Office – [protected] ext-4403 24 Squadron, Bareilly

My policy No.4034i/FPS/04903636/00/000 Card No: 'IHPN[protected]/02 . My wife admitted Cosmopolitan Hospital, Pattom, Thiruvananthapuram for an accident. She admitted in hospital for 6 days. She discharged by 11th April 2010. But her hospital bill Amount Around 14,842/- but hospital people said ICICI Lobard health Insurance complay sanctioned only RS.13,000/- . I was a doubt who paid the balance amount? At the time of Joining You people said to me there was an amount of Rs.1000/- Month given to bystander who with the patient. Why I collect this amount and Balance Hospital Bill? Please give me an immediate replay. by Sajeev

Me and my wife traveled to Sweden to meet my son living there. We had travel insurance policies from ICICI Lombard vide following policy nos. 4030/2835707/00/000, 4030/2835712/00/000. Suddenly we had to rush to USA due an emergency, my daughter living in USA met with a car accident and had abroken hand. We had to rush to attend to her. A seperate ticket was booked from Stockholm-USA-Stockholm.
We had to come back to stockholm and then spend 2 days at stockholm before going back to Delhi.

On our way back from USA, the flight got cancelled and thn rerouted. Due to which we were forced to stay at New York for a night. We loded this incident with ICICI lombard and were told to shop and eat for bare necissities. We did an expense for around $300, which was refused once we reached home.

The flight got further delayed and we barely managed to catch out flight from Stockholm to Delhi. We could not meet or spend 2 days at Stokholm which was initially planned.

Our luggage was booked from USA to Stockholm, Sweden but we never got our luggage at stockholm due to various delays. Airlines had no clue where the luggage was.

When we reached New Delhi, we filed a PIR with the airline ( do not forget here that the 2 airlines were different Delhi-stockholm - delhi & stockholm-USA-stockholm ). We got our suitcases after 3 weeks of repeated followup and requests. All our important doctor reports for continued medecine were in the baggage. Since we were travelling for 2 months, all our essential clothes were also in the suitcases.

We made a detailed report to ICICI Lombard and sent it to the address mentioned on the ICICI claim form.

When we spoke to them after a few days they said tht no papers were received.
They then told us we had to send the papers to a different address.
They told to re send the papers. We made a claim again.

Then when i called, they said they want originals, whcih i had already sent to them, which they had now lost. I visitied them personally at Delhi office and the person told me he will look at it.

After repeated follow up also i did not get anywhere with them.

They did not pay me anything. Lost all my original bills/ and papers. No one ever called me to ask anything or help.

I am a retired senior defence officer and i would like to seek justice and compensation on the mental torture, stress, cheating, misbehaviour, loss of money and unprofessional approach of ICICI lombard.

I still have some photocopies to support my claim which i am attaching for your reference.

pls advise way forward.
rgds,
Sudhir

I (Vaibhav Suri) had an accident on my motorcycle at around midnight near gurgaon toll plaza, and was immediatelty hospitalized for quick treatment. At the time of my treatment I got to know that bike requires a major attendence, where i also realize that i had met with an accident.
Now, i am at my house with fractured leg and even cannot walk, asked my friend to take my motorbike to the sevice centre and call the ICICI Lombard for the claim.
Frist day the representative of the insurance company came to the agency and after been showning him the proof of the hospital, the representative marked no claim on the basis that the damage on the motor bike is done intetionally.......the second day we complained the insurance company about the incident and sended them the hospital proofs, they agreed to have the claim survey again.
Now, today also the same story was repeated with thw survey that the damage was intentional and there will be no claim.
I as still on the bed require some justice towards my claim..........as a normal human bieng getting his thing insured and at the time of requirement the companies deney them with stupid reasons after showing them the proofs also.
Hope to have some justice to my complaint.
Regards
Vaibhav Suri

Complaint: Claim of my mother, Mrs. Shyam
Policy No.: 4016/0001485
Claim No.: DEL-0707-CL-0000419
Claim Amount : Rs. 80,881/- only
Details of Mother's treatment :
Date of Admission : 28.06.2007
Date of discharge : 09.07.2007
Name of Hospital : Pushpanjali Hospital & Research Centre, Agra
- I am a mediclaim policy holder of ICICI Lombard for the period of[protected]. My complaint is : - I claimed the treatment amount as above said but firstly so many problems created by TTK Healthcare services for documents, they always questioned this line is not filled we want a rely, which i replied then they asked the same from Hospital's doctor when those query completed again problem has been created that Diagnosis not mentioned in DISCHARGE SHEET while it was mentioned in Medical Certificate provided by concerned Hospital. Anyhow the matter has been cleared and eventually after a lot of mental harassment, the claim has been approved by a panel of ICICI Lombard on 19th February 2008. But still there is no reason given for the release of claim amount. Meanwhile i have been following up with the concerned people of ICICI, Gurgaon and writing to the customer care/query resolution department but no satisfactory reply has been received yet.

I want the claimed ammount with interest due to delay and various kind of harrassment.
I seek the help of you in this regard.
Thanks & regards,

Vivek Kumar Singh
[protected]

my complaint is regarding the money not refunded to me even after 2 months of requesting the company.
i had applied for an health insurance but icici rejected my proposal and returned me the cheque but with my incomplete name on it and hence no bank accepted the cheque in fact am holding an account with icici bank even icici bank did not accept it saying ask icici lombard for a new cheque with a full name and hence i couriered back the cheque in the month of jan 2010 with a letter asking for a new cheque as well as i provided the pod number of the courier and even a pdf copy of my pan card. and am been writing emails as well as calling icici lombard for the same in order to inquire when am i going to get the cheque but till date as on 8/03/2010 i have not received a proper reply from the company they are just asking for more days. my policy complaint number is 4034i/ff4/w-1338141/00/000. with icici lombard as per emails.

Please find the Trail mail attached which i am suffering after taking ICICI Lombard Health insurance through my Credit card

To
pushpa.[protected]@icicilombard.com, jyothsna.[protected]@icicilombard.com
cc
[protected]@gmail.com
Subject
Fw: RE:'ICICILom=[protected]' Regarding Claim number :[protected]


Hi Pushpa/Jyothsna,

Request your intimation in getting my Claim for the medical expenses which i have incurred on my mother's treatment,Please refer the trail mail you will come to know in detail...

My Two Claims i.e[protected] &[protected] have been rejected and i do not know what is the reason,When i call your Customer care they put on hold on they disconnect the call without providing reason....

Below they have given some reason when i sent mail to Ihealtcare which i dint understand

Below are the claims which is approved with the same policy with the same personal information

Claim num 1 :[protected]
Claim num 2 :[protected]
Claim num 3 :[protected]

Please help me in getting my claim amount,as the same is needed for furthur treatment


Thanks & Regards

Harish R
Touchpoint Team Member
[protected]
----- Forwarded by Harish R Ramaiah/RCOM/RelianceADA on[protected]:27 AM -----
Harish R Ramaiah/RCOM/RelianceADA
[protected]:02 PM
To
[protected]@icicilombard.com
cc
[protected]@gmail.com
Subject
Fw: RE:'ICICILom=[protected]' Regarding Claim number :[protected]





Dear Team,

Still no revert it is almost 5 days that i sent this mail...can any one kindly Call me are revert to my concern.

Thanks & Regards

Harish R
Touchpoint Team Member
[protected]
----- Forwarded by Harish R Ramaiah/RCOM/RelianceADA on[protected]:56 PM -----
Harish R Ramaiah/RCOM/RelianceADA
[protected]:31 AM
To
[protected]@icicilombard.com
cc
[protected]@gmail.com
Subject
Fw: RE:'ICICILom=[protected]' Regarding Claim number :[protected]






Dear Team,

In the event whatever the reason provided below ,i would like to bring to your notice that whatever the reason which you are providing is totally wrong,i need some one to call and explain what does all this below statement means,as far as my knowledge there is no incorrect statement,the documents provided is of KIDWAI (Which is a reputed Cancer hospital),if you have any doubt on the case papers kindly refer the File number (9212/09) file number in KIDWAI for inhouse papers,For which you will get very clear picture,Please do not hurt my sentiment by giving the below statement, More over wth the same without any concern raised the following claims have been approved[protected]/[protected]/[protected],,,the same treatment is getting continued...Request you to reopen the case and kindly refer the file number (9212/09) from KIDWAI


Standard Exclusion - INCONTESTABILITY AND DUTY OF DISCLOSURE - THE POLICY SHALL BE NULL AND VOID AND NO BENEFIT SHALL BE PAYABLE IN THE EVENT O[censored]NTRUE OR INCORRECT STATEMENT, MISREORENSENTATION, MISCESCRIPTION OR NON DISCLOSURE IN ANY MATERIAL PARTICULAR IN THE PROPOSAL FORM, PERSONAL STATEMENT, DECLARATION AND CONNECTED DOCUMENTS OR ANY MATERIAL INFORMATION HAVING BEEN WITHHELD.

Thanks & Regards

Harish R
Touchpoint Team Member
[protected]
----- Forwarded by Harish R Ramaiah/RCOM/RelianceADA on[protected]:51 AM -----
"ICICI Lombard Health Care" <[protected]@icicilombard.com>
[protected]:38 PM
To
"Harish.R.[protected]@relianceada.com" <Harish.R.[protected]@relianceada.com>
cc

Subject
RE:'ICICILom=[protected]' Regarding Claim number :[protected]









Dear Sir/Madam,


We share your concern as a valued customer of the ICICI Lombard family.


This is with reference to your mail dated 13 Feb,

Please be informed that we regret to inform you that your claim has been rejected due to the below mentioned reason:

Standard Exclusion - INCONTESTABILITY AND DUTY OF DISCLOSURE - THE POLICY SHALL BE NULL AND VOID AND NO BENEFIT SHALL BE PAYABLE IN THE EVENT O[censored]NTRUE OR INCORRECT STATEMENT, MISREORENSENTATION, MISCESCRIPTION OR NON DISCLOSURE IN ANY MATERIAL PARTICULAR IN THE PROPOSAL FORM, PERSONAL STATEMENT, DECLARATION AND CONNECTED DOCUMENTS OR ANY MATERIAL INFORMATION HAVING BEEN WITHHELD.

You can also login or visit http://www.icicilombard.com/app/ilom-en/icare.aspx to track claims status and access other services.


For further clarifications, please write to us at [protected]@icicilombard.com


Note: Kindly maintain the same subject line for all e-mail interactions concerning to this transaction.


Regards,
S. Soupya
Customer Service Manager
Team I-Health Care
Toll Free Help Line[protected]
Toll Free FAX No.[protected]

-----Original Message-----
From: Harish.R.[protected]@relianceada.com (Harish.R.[protected]@relianceada.com)
Date: Saturday, February 13, 2010 05:14 PM
To: [protected]@icicilombard.com ([protected]@icicilombard.com)
Cc: [protected]@icicilombard.com ([protected]@icicilombard.com); [protected]@gmail.com ([protected]@gmail.com)
Subject: Regarding Claim number :[protected]


Dear Team,

I would like to know the reason for Rejection of my claim number :
[protected],Please also refer my previous claim numbers which has got approved for your referance if the reason for rejection belonging to any such,The same treat ment is getting continued,Kindly get the case opened and please approve the same as the money requirement is very urgent for furthur treatment

I have taken insurance trusting that it will help in future,If you people reject the case with out informing the reason then it will become very difficult for us to maintain the medical expenses

Claim num 1 :[protected]
Claim num 2 :[protected]
Claim num 3 :[protected]

Please note :I have called several times to your contact centre to find the reason for rejection,No one has given me proper information/Justification,The Exectives in contact centre put on hold and the line will get disconnected

Please find the request numbers for reopening on the case :80210376 & 80210196 for which i do not know the status

When i called on 10-Feb Executive told he will arrange a call back from supervisor ,till now no one had called me





Thanks & Regards

Harish R
[protected]


The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

I appeared the IRDA general insurance agent online test in the Month May 2008 in NewDelhi( LIC Jeevan Prakash Building, Cannaught Place) for ICICI LOMBARD GENERAL INSURANCE and after test I was informed that I got success with 78%. After some days I received a mail from the ICICI LOMBARD GENERAL INSURANCE to create Online Manager account and I successfully created the account but due to some personal reason I couldn't do the any business.

I several time contacted to the cencern person to get my IRDA certificate, earlier they told that it will take time to reach so you should wait for some months. After some months again I contacted then he told will check and tell you. Next I contacted then got information he left the company and I got another concern person contact phone who was taking care the liscence. I requested to him he tried to check the IRDA certificate in his database but he couldn't found.

Therefore I request to provide me the certificate for which I have paid Rs. 2000 around and also studied too much to pass the test. Some releted information are as follows:-

Name: Manoj Kumar Choudhary
Date of Birth; 29th Jan 1976
PAN card N. AHKPC8602K
Mobile N. [protected]

Hi,

My car policy no. is 3001/54941419/01/001 and few days back I met with a accident. While going to my native place my car collapsed with a wild cow and the car was at the speed of around 110 km. and due to side collision with cow and fast speed of car cow was pushed away few meters and car loose it's balance so there were few minor breakdowns -
Due to collision with cow - Left side of bonut was damaged.
Due to disbalance of car - Left side of car had minor scratch.

So I hand-over the car to ABC Motors, Gurgaon on 15th Feb-2010 and today i.e. 17th Feb 2010 survey of car was done by Mr. Ashok. He passed the claim of bonut damage but he did not cleared the claim for minor damage (Scratch) at the left portion of car. Inspite of long arguing with him he is not passing the claim.

Please let me know how it is possible that if the car is having some damage then instead of passing the claim for full reparing he is allowing partial reparing of car. It means that I have to spend my money for other damages it this is the case then next time I am not going to use ICICI car policy and will never refer anyone to avail policy from ICICI. This is first car claim on this policy out of 5 years then also he is not passing very minor amount of claim.

FYI- My claim no is MOT01446059.

Please provide me solution as your earliest.

I purchased a motorcycle Hero Honda HUNK from R.K.AUTOMOBILES Dated on 13.10.2008 . After fourteen month dated 12.10.09 my motorcycle hero honda hunk DL-5SY 4770 accident & damaged fuel tank ( IRON ) & cowl R FR.Side( Plastic ) , I Claimed for this I Paid total bill Rs.4680.00 ( fuel tank-Rs.4400/other Rs.280) , Company told me they will charge on iron item 10% and Plastic 50% but when received claiming amout Rs.3219.00. They charges to me 30% on Iron fuel tank.
PLS Justify the same

Thank you
ASHISH SINGH
POLICY NO - 3005/10454347/10911/000
CLAIM NO - MOTO1380084

We purchased a covernote no. GF5747143 for our Volvo registration no. HR-63-M-0108 in the name of Amarjyothi Carrying Corporation on[protected] by ICICI Lombard General Insurance Company Ltd., Amritsar branch through Mr. Anubhav Pabbi at Kotkapura. IDV was Rs.4149720 only. The vehicle met with an accdent and company declared as total loss and pay to us Rs.3998500+ Rs.1500 deduct as a clause but till date Rs.149720 still pending with ICICI Lombard General Insurance Company Ltd., besides our many reminders to the concerned company persons, Mr. Harman at Chandigarh and Mr. Aman at Amritsar. Please pay attention towards this matter.

Dear Sir / Madam,

I have taken a mediclaim policy for my parents in May.2008 having policy No.4034/FPP/03609981/00/000 from ICICI Lombard. I have filed a mediclaim to the TPA of ICICI Lombard (TTK Healthcare Services TPA Pvt. Ltd) on 18/12/2009 for Rs17375.37 for treatment of PARAPHYMOSIS for my father Mr.Ashok Gupta. It has been close to 2 months since I have filed the claim and I have also submitted the short fall as per their requirement on 31/12/2009.

I am regularly following with TPA and ICICI Lombard, but they said we are still wainting for varification of ducuments from senior doctors. I have also send two e-mails to TTK but they did not bothered to reply any of them. I have been mently harassed by both the companies. I have also compalined to ICICI Lombard with my service requurement No.21011049 but they did not done anything.

Normally, the processing and payment of claim takes close to 21-30 days but its has been two months but nothing is done.


I request the H'able forum to look it to the matter and facilitate me for the releaee of my payment.

Sir, First of all excuse me if there exists a rule saying that no insurance need to given for two wheelers after 5 years of manufacture about which I am not aware of, otherwise this is purely a cheating case. In my case I had an insurance with Lombard which was getting expired on Jan 21st 1010. I tried to renew it thru online as I was doing in previous years, this time when I tried it was saying that my renewal notice was not updated in their database. I contacted their call center and they informed me that there database is having some complaints and I will definitely get a call within 48 hours. I waited for 2 weeks for thier call and nothing happened, I called them up couple more times and always giving the same answer. after two months I took the insurance through Oriental insurance company, there the amount was too less for me and have all the facilities of lombard. So i advice all the ppl who is reading this not to go for any pvt insurance. I am the great looser in this game as i thought that no claims will grant me a huge bonus next time.

i have taken a car insurance from icici lombard. and did not get th epolicy after 20 days. then i started calling them reach till their branch manage but no one has time to respond properly the matter.
they are woth less. they dont give me my cheque back. i paid them and i have not received my policy.

sion branch in mumbai all people are fraud. mr. ashish ranjan, mr. sarovar. mr. sirish,

I WANT A HELP FROM CONSUMERN COURT. TO GET BACK THE PREMIUM AMOUNT.

AND I HAV A CLAIM FROM THEM AS I MET WITH ACCIDENT IN THIS PERIOD OF 20 DAYS BUT DIDNT GET CLAIM ALSO. AS THEY DELAYED THE POLICY.

HELP ME.

ANKIT MEHTA

I have renewed my Existing two wheeler policy with ICICI Lombard and I was told by the executive that I will receive the policy in couple of mins at my mail id as well as online. But I did not get the same till evening same day then again I made a call to the Customer care (Executives does not seem to be trained) and the response was that we do not send the policy immediately and it will take 24-48 hours. And no provision to send the cover note that is generated on the website. So there is difference of opinions in the words of two different words. And For your knowledge I did not receive the same till date and above all I did not receive any kind of message or mail or any thing for my policy. I know this just cause of knowing that I have made a payment. I am not sure whether they are really worried to provide any kind of service.


Still I am getting calls from ICICI Lombard regarding calls to renew the same. What is this at all?


Till date no communication from ICICI Lombard side regarding the policy booking either by SMS or by Mail and by any other means.

That’s the quality of service.

My suggestion never go for ICICI Lombard.

icici Lombard two wheeler Insurance motor theft cleim No. MOT[protected]

Dear sir,
ICICILOMBARD,

2years back we have taken lombard health care cards for me and my family.
Details.
1.Name; k.v.v.s.s.v.prasad rao policy no.4034/fpp/02906554/00/000.
2.Name; sridevi 4034/fpp/02906554/00/000.
3.Name;k.anuhya 4034/chc/02914488/00/000.
4.Name;k.bhavya 4034/chc/02914489/00/000.

the above four policies is completed in last year november'09. I don't want to continue further and i informed accordinly also.
but again i am getting due dates amount through my credit card. I am withdrawing from this policy so pl return my excess amount.
If you continue the same then i will not pay the credit card amount.This is for your information and neccessary action.
Regards
PRASAD RAO
[protected]

I have been given a quote of Rs 7200 as annual premium for insuring my 2004 Reva car under ICICI Lombard by the Reliance Finance guy (Nagabhushan) at a Reliance Fresh outlet in Bangalore. I proceeded to pay the amount as a cheque. The Reliance Finance guy gave me a cash reciept stating that he has taken the money but not stating for what. This was done on Friday 22nd Jan and he promised that the policy will be issued and sent to my email id on 25th Jan Monday. Today is Friday 29th Jan and I have made atleast a hundred calls to Nagabhushan and his ICICI Lombard counterpart Dhanjay. They give some lame excuse and keep postponing the date. Not sure whether I will ever recieve the policy.

My view is - do not go to private insurers even for convenience sake. They are more inconvenient than the Public sector Insurance providers