ICICI Lombard Complaints & Reviews

my complaint is regarding the money not refunded to me even after 2 months of requesting the company.
i had applied for an health insurance but icici rejected my proposal and returned me the cheque but with my incomplete name on it and hence no bank accepted the cheque in fact am holding an account with icici bank even icici bank did not accept it saying ask icici lombard for a new cheque with a full name and hence i couriered back the cheque in the month of jan 2010 with a letter asking for a new cheque as well as i provided the pod number of the courier and even a pdf copy of my pan card. and am been writing emails as well as calling icici lombard for the same in order to inquire when am i going to get the cheque but till date as on 8/03/2010 i have not received a proper reply from the company they are just asking for more days. my policy complaint number is 4034i/ff4/w-1338141/00/000. with icici lombard as per emails.

Please find the Trail mail attached which i am suffering after taking ICICI Lombard Health insurance through my Credit card

To
pushpa.[protected]@icicilombard.com, jyothsna.[protected]@icicilombard.com
cc
[protected]@gmail.com
Subject
Fw: RE:'ICICILom=[protected]' Regarding Claim number :[protected]


Hi Pushpa/Jyothsna,

Request your intimation in getting my Claim for the medical expenses which i have incurred on my mother's treatment,Please refer the trail mail you will come to know in detail...

My Two Claims i.e[protected] &[protected] have been rejected and i do not know what is the reason,When i call your Customer care they put on hold on they disconnect the call without providing reason....

Below they have given some reason when i sent mail to Ihealtcare which i dint understand

Below are the claims which is approved with the same policy with the same personal information

Claim num 1 :[protected]
Claim num 2 :[protected]
Claim num 3 :[protected]

Please help me in getting my claim amount,as the same is needed for furthur treatment


Thanks & Regards

Harish R
Touchpoint Team Member
[protected]
----- Forwarded by Harish R Ramaiah/RCOM/RelianceADA on[protected]:27 AM -----
Harish R Ramaiah/RCOM/RelianceADA
[protected]:02 PM
To
[protected]@icicilombard.com
cc
[protected]@gmail.com
Subject
Fw: RE:'ICICILom=[protected]' Regarding Claim number :[protected]





Dear Team,

Still no revert it is almost 5 days that i sent this mail...can any one kindly Call me are revert to my concern.

Thanks & Regards

Harish R
Touchpoint Team Member
[protected]
----- Forwarded by Harish R Ramaiah/RCOM/RelianceADA on[protected]:56 PM -----
Harish R Ramaiah/RCOM/RelianceADA
[protected]:31 AM
To
[protected]@icicilombard.com
cc
[protected]@gmail.com
Subject
Fw: RE:'ICICILom=[protected]' Regarding Claim number :[protected]






Dear Team,

In the event whatever the reason provided below ,i would like to bring to your notice that whatever the reason which you are providing is totally wrong,i need some one to call and explain what does all this below statement means,as far as my knowledge there is no incorrect statement,the documents provided is of KIDWAI (Which is a reputed Cancer hospital),if you have any doubt on the case papers kindly refer the File number (9212/09) file number in KIDWAI for inhouse papers,For which you will get very clear picture,Please do not hurt my sentiment by giving the below statement, More over wth the same without any concern raised the following claims have been approved[protected]/[protected]/[protected],,,the same treatment is getting continued...Request you to reopen the case and kindly refer the file number (9212/09) from KIDWAI


Standard Exclusion - INCONTESTABILITY AND DUTY OF DISCLOSURE - THE POLICY SHALL BE NULL AND VOID AND NO BENEFIT SHALL BE PAYABLE IN THE EVENT O[censored]NTRUE OR INCORRECT STATEMENT, MISREORENSENTATION, MISCESCRIPTION OR NON DISCLOSURE IN ANY MATERIAL PARTICULAR IN THE PROPOSAL FORM, PERSONAL STATEMENT, DECLARATION AND CONNECTED DOCUMENTS OR ANY MATERIAL INFORMATION HAVING BEEN WITHHELD.

Thanks & Regards

Harish R
Touchpoint Team Member
[protected]
----- Forwarded by Harish R Ramaiah/RCOM/RelianceADA on[protected]:51 AM -----
"ICICI Lombard Health Care" <[protected]@icicilombard.com>
[protected]:38 PM
To
"Harish.R.[protected]@relianceada.com" <Harish.R.[protected]@relianceada.com>
cc

Subject
RE:'ICICILom=[protected]' Regarding Claim number :[protected]









Dear Sir/Madam,


We share your concern as a valued customer of the ICICI Lombard family.


This is with reference to your mail dated 13 Feb,

Please be informed that we regret to inform you that your claim has been rejected due to the below mentioned reason:

Standard Exclusion - INCONTESTABILITY AND DUTY OF DISCLOSURE - THE POLICY SHALL BE NULL AND VOID AND NO BENEFIT SHALL BE PAYABLE IN THE EVENT O[censored]NTRUE OR INCORRECT STATEMENT, MISREORENSENTATION, MISCESCRIPTION OR NON DISCLOSURE IN ANY MATERIAL PARTICULAR IN THE PROPOSAL FORM, PERSONAL STATEMENT, DECLARATION AND CONNECTED DOCUMENTS OR ANY MATERIAL INFORMATION HAVING BEEN WITHHELD.

You can also login or visit http://www.icicilombard.com/app/ilom-en/icare.aspx to track claims status and access other services.


For further clarifications, please write to us at [protected]@icicilombard.com


Note: Kindly maintain the same subject line for all e-mail interactions concerning to this transaction.


Regards,
S. Soupya
Customer Service Manager
Team I-Health Care
Toll Free Help Line[protected]
Toll Free FAX No.[protected]

-----Original Message-----
From: Harish.R.[protected]@relianceada.com (Harish.R.[protected]@relianceada.com)
Date: Saturday, February 13, 2010 05:14 PM
To: [protected]@icicilombard.com ([protected]@icicilombard.com)
Cc: [protected]@icicilombard.com ([protected]@icicilombard.com); [protected]@gmail.com ([protected]@gmail.com)
Subject: Regarding Claim number :[protected]


Dear Team,

I would like to know the reason for Rejection of my claim number :
[protected],Please also refer my previous claim numbers which has got approved for your referance if the reason for rejection belonging to any such,The same treat ment is getting continued,Kindly get the case opened and please approve the same as the money requirement is very urgent for furthur treatment

I have taken insurance trusting that it will help in future,If you people reject the case with out informing the reason then it will become very difficult for us to maintain the medical expenses

Claim num 1 :[protected]
Claim num 2 :[protected]
Claim num 3 :[protected]

Please note :I have called several times to your contact centre to find the reason for rejection,No one has given me proper information/Justification,The Exectives in contact centre put on hold and the line will get disconnected

Please find the request numbers for reopening on the case :80210376 & 80210196 for which i do not know the status

When i called on 10-Feb Executive told he will arrange a call back from supervisor ,till now no one had called me





Thanks & Regards

Harish R
[protected]


The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

I appeared the IRDA general insurance agent online test in the Month May 2008 in NewDelhi( LIC Jeevan Prakash Building, Cannaught Place) for ICICI LOMBARD GENERAL INSURANCE and after test I was informed that I got success with 78%. After some days I received a mail from the ICICI LOMBARD GENERAL INSURANCE to create Online Manager account and I successfully created the account but due to some personal reason I couldn't do the any business.

I several time contacted to the cencern person to get my IRDA certificate, earlier they told that it will take time to reach so you should wait for some months. After some months again I contacted then he told will check and tell you. Next I contacted then got information he left the company and I got another concern person contact phone who was taking care the liscence. I requested to him he tried to check the IRDA certificate in his database but he couldn't found.

Therefore I request to provide me the certificate for which I have paid Rs. 2000 around and also studied too much to pass the test. Some releted information are as follows:-

Name: Manoj Kumar Choudhary
Date of Birth; 29th Jan 1976
PAN card N. AHKPC8602K
Mobile N. [protected]

Hi,

My car policy no. is 3001/54941419/01/001 and few days back I met with a accident. While going to my native place my car collapsed with a wild cow and the car was at the speed of around 110 km. and due to side collision with cow and fast speed of car cow was pushed away few meters and car loose it's balance so there were few minor breakdowns -
Due to collision with cow - Left side of bonut was damaged.
Due to disbalance of car - Left side of car had minor scratch.

So I hand-over the car to ABC Motors, Gurgaon on 15th Feb-2010 and today i.e. 17th Feb 2010 survey of car was done by Mr. Ashok. He passed the claim of bonut damage but he did not cleared the claim for minor damage (Scratch) at the left portion of car. Inspite of long arguing with him he is not passing the claim.

Please let me know how it is possible that if the car is having some damage then instead of passing the claim for full reparing he is allowing partial reparing of car. It means that I have to spend my money for other damages it this is the case then next time I am not going to use ICICI car policy and will never refer anyone to avail policy from ICICI. This is first car claim on this policy out of 5 years then also he is not passing very minor amount of claim.

FYI- My claim no is MOT01446059.

Please provide me solution as your earliest.

I purchased a motorcycle Hero Honda HUNK from R.K.AUTOMOBILES Dated on 13.10.2008 . After fourteen month dated 12.10.09 my motorcycle hero honda hunk DL-5SY 4770 accident & damaged fuel tank ( IRON ) & cowl R FR.Side( Plastic ) , I Claimed for this I Paid total bill Rs.4680.00 ( fuel tank-Rs.4400/other Rs.280) , Company told me they will charge on iron item 10% and Plastic 50% but when received claiming amout Rs.3219.00. They charges to me 30% on Iron fuel tank.
PLS Justify the same

Thank you
ASHISH SINGH
POLICY NO - 3005/10454347/10911/000
CLAIM NO - MOTO1380084

We purchased a covernote no. GF5747143 for our Volvo registration no. HR-63-M-0108 in the name of Amarjyothi Carrying Corporation on[protected] by ICICI Lombard General Insurance Company Ltd., Amritsar branch through Mr. Anubhav Pabbi at Kotkapura. IDV was Rs.4149720 only. The vehicle met with an accdent and company declared as total loss and pay to us Rs.3998500+ Rs.1500 deduct as a clause but till date Rs.149720 still pending with ICICI Lombard General Insurance Company Ltd., besides our many reminders to the concerned company persons, Mr. Harman at Chandigarh and Mr. Aman at Amritsar. Please pay attention towards this matter.

Dear Sir / Madam,

I have taken a mediclaim policy for my parents in May.2008 having policy No.4034/FPP/03609981/00/000 from ICICI Lombard. I have filed a mediclaim to the TPA of ICICI Lombard (TTK Healthcare Services TPA Pvt. Ltd) on 18/12/2009 for Rs17375.37 for treatment of PARAPHYMOSIS for my father Mr.Ashok Gupta. It has been close to 2 months since I have filed the claim and I have also submitted the short fall as per their requirement on 31/12/2009.

I am regularly following with TPA and ICICI Lombard, but they said we are still wainting for varification of ducuments from senior doctors. I have also send two e-mails to TTK but they did not bothered to reply any of them. I have been mently harassed by both the companies. I have also compalined to ICICI Lombard with my service requurement No.21011049 but they did not done anything.

Normally, the processing and payment of claim takes close to 21-30 days but its has been two months but nothing is done.


I request the H'able forum to look it to the matter and facilitate me for the releaee of my payment.

Sir, First of all excuse me if there exists a rule saying that no insurance need to given for two wheelers after 5 years of manufacture about which I am not aware of, otherwise this is purely a cheating case. In my case I had an insurance with Lombard which was getting expired on Jan 21st 1010. I tried to renew it thru online as I was doing in previous years, this time when I tried it was saying that my renewal notice was not updated in their database. I contacted their call center and they informed me that there database is having some complaints and I will definitely get a call within 48 hours. I waited for 2 weeks for thier call and nothing happened, I called them up couple more times and always giving the same answer. after two months I took the insurance through Oriental insurance company, there the amount was too less for me and have all the facilities of lombard. So i advice all the ppl who is reading this not to go for any pvt insurance. I am the great looser in this game as i thought that no claims will grant me a huge bonus next time.

i have taken a car insurance from icici lombard. and did not get th epolicy after 20 days. then i started calling them reach till their branch manage but no one has time to respond properly the matter.
they are woth less. they dont give me my cheque back. i paid them and i have not received my policy.

sion branch in mumbai all people are fraud. mr. ashish ranjan, mr. sarovar. mr. sirish,

I WANT A HELP FROM CONSUMERN COURT. TO GET BACK THE PREMIUM AMOUNT.

AND I HAV A CLAIM FROM THEM AS I MET WITH ACCIDENT IN THIS PERIOD OF 20 DAYS BUT DIDNT GET CLAIM ALSO. AS THEY DELAYED THE POLICY.

HELP ME.

ANKIT MEHTA

I have renewed my Existing two wheeler policy with ICICI Lombard and I was told by the executive that I will receive the policy in couple of mins at my mail id as well as online. But I did not get the same till evening same day then again I made a call to the Customer care (Executives does not seem to be trained) and the response was that we do not send the policy immediately and it will take 24-48 hours. And no provision to send the cover note that is generated on the website. So there is difference of opinions in the words of two different words. And For your knowledge I did not receive the same till date and above all I did not receive any kind of message or mail or any thing for my policy. I know this just cause of knowing that I have made a payment. I am not sure whether they are really worried to provide any kind of service.


Still I am getting calls from ICICI Lombard regarding calls to renew the same. What is this at all?


Till date no communication from ICICI Lombard side regarding the policy booking either by SMS or by Mail and by any other means.

That’s the quality of service.

My suggestion never go for ICICI Lombard.

icici Lombard two wheeler Insurance motor theft cleim No. MOT[protected]

Dear sir,
ICICILOMBARD,

2years back we have taken lombard health care cards for me and my family.
Details.
1.Name; k.v.v.s.s.v.prasad rao policy no.4034/fpp/02906554/00/000.
2.Name; sridevi 4034/fpp/02906554/00/000.
3.Name;k.anuhya 4034/chc/02914488/00/000.
4.Name;k.bhavya 4034/chc/02914489/00/000.

the above four policies is completed in last year november'09. I don't want to continue further and i informed accordinly also.
but again i am getting due dates amount through my credit card. I am withdrawing from this policy so pl return my excess amount.
If you continue the same then i will not pay the credit card amount.This is for your information and neccessary action.
Regards
PRASAD RAO
[protected]

I have been given a quote of Rs 7200 as annual premium for insuring my 2004 Reva car under ICICI Lombard by the Reliance Finance guy (Nagabhushan) at a Reliance Fresh outlet in Bangalore. I proceeded to pay the amount as a cheque. The Reliance Finance guy gave me a cash reciept stating that he has taken the money but not stating for what. This was done on Friday 22nd Jan and he promised that the policy will be issued and sent to my email id on 25th Jan Monday. Today is Friday 29th Jan and I have made atleast a hundred calls to Nagabhushan and his ICICI Lombard counterpart Dhanjay. They give some lame excuse and keep postponing the date. Not sure whether I will ever recieve the policy.

My view is - do not go to private insurers even for convenience sake. They are more inconvenient than the Public sector Insurance providers

"This is regarding the policy no-3005/w-1466146/00/000, in the name of Mr. Pramod ku. sharma dated as on 6th Jan 2010 which was made by customer care executive Ms. Jaya Laxmi. Basically she made wrong policy, this policy is actually in the name of Mr. Manu Dutt Sharma which was made by me and she misinterpret with the names thats why I cancel the policy and made a new one from her and she tell us that the policy will be cancelled within 24 hours and also refund the money, but after that policy was not cancelled by her, I also talk to Mr. Sanjay who is senior team member of your company, they give us so many reference no fopr this purpose but till now they are not able to cancel the policy and I even get the hard copy of policy through post. I request your customer support team to transfer line to any senior people who can handle this case properly but they are not ready to transfer calls. I request you to please help me on cancel the policy and try to improve the customer support team who are not capable to make correct policy. First they make wrong policy even we give the right information and after that they make wrong commitment.

Hope you will make this favorable to me.

regards
Pramod Sharma"
cell no - [protected]

Re: 'ICICILom=[protected]' CANCELLATION OF TWO POLICIES - LAMBARD.
...
Wed, 24 September, 2008 2:45:09 PM
From:
Manohar Veereswara <manohar.[protected]@yahoo.in> [Chat now]
...
Add to Contacts
To: CustomerSupport <[protected]@icicilombard.com>


----- Original Message ----
From: CustomerSupport <[protected]@icicilombard.com>
To: "manohar.[protected]@yahoo.in" <manohar.[protected]@yahoo.in>
Sent: Monday, 15 September, 2008 5:11:12 PM
Subject: RE:'ICICILom=[protected]' CANCELLATION OF TWO POLICIES - LAMBARD.

Dear Customer,
Please do not change the above subject line while replying to this mail or for marking us any mail related to this case.
With reference to your mail, we wish to inform you that as per our records there are two policies 4034/FPS/03376986/00/000 and 4034/FPS/03376987/00/000, hence request you to confirm whether the above policies needs to be cancelled.
For any further assistance, please feel free to write to us.
Assuring you of our best services.
Regards,
Mirza Wajahat Baig
Customer Support Team


DEAR SIR,

With reference to your above mail, we wish to inform you that the two policies 4034/FPS/03376986/00/000 and 4034/FPS/03376987/00/000 to be cancelled.


pv manohar
policy holder.

Unlimited freedom, unlimited storage. Get it now
WITH LOTS OF BLUFFINGS THEY HAVE GIVEN THE TWO POLIFCIES ONE ON MY NAME AND THE OTHER ONE ON MY WIFE NAME. AFTER PAYMENT OF SECOND/THIRD INSTALMENT I HAVE ASKED THEM TO CANCEL THE TWO POLICIES. EVEN AFTER SEVERAL PHONE CALLS AND EMAILS FROM MAY 2008 ONWARDS THEY GO ON ASKING US TO RETAIN ONE POLICY AND DEBITED THE PREMIUMS TO MY ICICI CREDIT CARD. PLEASE DO THE JUSTICE. THANKING YOU.

Hi,

I Lost my m/cycle and claimed insurance for that with the claim number MOT00901516 dated 58 Sep 2009. Everything has been finished and verified and till date i have not received the amount in spite of several requests. Very idiotic irresponsible service from ICICI. Never take insurance from ICICI Lombard.

Regards,
Praveen Reddy

I have agreed for the health policy wherein i gave my credit card for the EMI option.
But without my approval they used my card and swiped for the complete one time payment. when i called customer service they dont want to cancell the policy but they told it will be converted to EMI . Escalation department people called and they confirmed its being converted to EMI and it will reflect in the next statement.
when i called my credit card and found its has not been converted ,
I called customer service for cancellation they wanted the cancellation charges of about 1400Rs.i scolded them like anything as the escalation person comitted if the amount is not getting converted to EMI , i will have my full amount refund.
Because i scolded the service agent dropped off the call , i got angry as he speaks only about the cancellation charges and i'm telling its not my fault you people charged with out my approval .So i called the customer service again , they now saying i need to pay 3100 Rs and its one month more .but my first call on Nov 1st 2009 is for cancellation request which they didnt process,. i'said if you people prove that i have approved for one time payment through the recorded call i will be ready to give complete policy amount they are not agreeing but they just wanted cancellation charges for cancelling the policy even though the mistake is from their side.

ICICI Lombard is a cheat , they are playing with customers money with customers approval and no proper customer service is being provided. I have recorded conversation which i had with the customer service.

I 'm going to take legal action against these people for cheating me.

ICICI Lombard is a cheat, Fraud and irresponsible service provider.
I have never seen a cheaters like this before in my life time.

sir iam icici lombard general insurance agent my licence no-[protected] they issued on 6/11/09 i wrriten IRDA exam also through icici lombard they taken for fee 1500/- rupess they told u will get user id and password after written the exam but till date also not goted i sended somany times mail but they not responced pls arrange online agent user id and password pls soon or call back me [protected] iam from hyderabad

My name is Ravi Kumar
My address is RZ 174, B-Block Arjun park Najafgarh new delhi -110043
contact num - [protected] [protected]

I was prchased bike from Avni Motors ( I ) PVT LTD U-180, New Roshan Pura Najafgarh on date of[protected] Hero Honda Splendor Plus C

Bike Details

Reg. Date:[protected]
Ch. No. MBLHA10EJ89M04344
E. No. HA10EA89M10988

my bike theft from Manesar Gurgaon, on date of[protected], i had informed in ICICI Lombard Costmer Care on[protected],he was submitte my complane and give me apdate no MOT 01184840, he give me information about fillop docoment regarding ICICI Lombard Executive his name Is Anil Kumar Verma House No 746/29 Faridabad Mob. no [protected] E-mail Add. [protected]@rediffmail.com./ [protected]@gmail.com, i give him
1. Copy of application to police station
2. Original FIR
3. Show the actual site of theft place
4. Questionnaire wite signed
5. Claim form with signed
6. Copy to intimation to Authority of the said stolen vehicle
7. Copy of driving lincence who parked the said vehicle
8. Copy of original registration certificate
9. Original Keys of vehicle
10. Original invoice or duplicate cope of said vehicle
11. Original service records or duplicate copy or service book
12. Mode of payment (cash receipts of payments to showroom)
13. ID professional of insured.
14. Statements of insured/family members/neighbors/office staff members about the said theft.
15. Passport Photographs of insured
16. Form No 28,29/30/35 (two sets) with signed

Anil kumar verma has fillop all documents ICICI Lombard in date of 12/10/2009 according to ICICI Lombard in working time my claim will clear in 24 days but i did not any claim in 16/12/2009 so I complaints 16/12/2009 my complanints num is Req no[protected] ICICI Lombard customer care excutive giv me 21 working days I call back in 08/01/2010 but he did not giv me information my claim so please help me

with regard.

Dear Sir/Madam,

My self manjesh kumar singh residing in lucknow uttar pradesh.I had taken a mediclaim policy of icici lombord and in between I went to ill and addmitted to Batra Hospital Delhi in august 2006.After discharge I claimed or Rs 58000.I could not recieve any response till date.


manjesh
[protected].