ICICI Lombard Complaints & Reviews

Dear Sir/Madam,

My self manjesh kumar singh residing in lucknow uttar pradesh.I had taken a mediclaim policy of icici lombord and in between I went to ill and addmitted to Batra Hospital Delhi in august 2006.After discharge I claimed or Rs 58000.I could not recieve any response till date.


manjesh
[protected].

Tushar Trivedi (i am not sure about his surname. some times providing service at MANAN BAJAJ BHATHA PALDI) - [protected] came to me to provide me service for motor vehicel insurance. He made a mistake where my motor vehicel number got changed. After some days i called him for correct for my vehicle number and he told me you have to go to s g highway. If he can come to my office to collect premium amount of insurance then why he can not help me for correction as mistake was made by him.

He is also collecting RTO passbook after completion of vehicel loan but he after collecting money around 400 to 500 rs. he has not yet come back to provide mine RTO passback since last 6 months.

Dear Sir
We are authrised Dealer for Mahindra&Mahindra Sales Service &Spare. Vehicle raported at our workshop for accidental repair claim no MOTO1099962 at VARDHMAN MOTORS SRE BUS STAND RRK ROAD MUZAFARNAGAR Mr A B KHAN deput by ICICI LOMBARD as surveyour . They have survey and photograph after check all original related document and allow for repair work .After comletion work allow for delivery in cashless claim
We have recieved a massage through other surveyour that our claim had been rejected when we demand our balance payment
Mr A B KHAN and Mr CHAUDHARY not provide us any information
regarding claim
They assure us that we are trying for reopen file and make your claim setelment .
We aproach Mr ALOK AT LKO AND Mr SHIV KUMAR for
urly payment then they have inform us that attech driving licence not
valled for claim . pls see all matter vehicle take time for repair about
4 month and in between so many visite and meeting held with surveyour but surveyour not stope work and not show abnormalty of
related document
please do needful and fruitful action against above matter and oder to insurance co for payment as soon as possible

Thanks & Regard

Avdhesh sharma

DGM SERVICE

[protected]

VARDHMAN MOTORS
NEAR SAHARANPUR BUS STAND
ROORKE ROAD
MUZAFFARNAGAR

sir iam icici lombard general insurance agent i want set to my mobile icici lombard callertune but they not giving me somany i kepted for requsted but they are not giving correct response pls arrange the callertune how set it my mobile they are not giving correct response pls arrange me or call back me my cell no-[protected] iam at hyderaba AP pls arrange very soonly

I took a poliyc from ICICI Lombard for my mother, the policy no. is W-085621, it is almost two years when this policy is going to expire and I need to renew , however the status of policy is still coming as "medical test pending"

I tried to contact ICICI lombard several times in past,
1. First no one is there to provide a help
2. They do not give a interaction ID so that it can be escalated to further level's
3. Lot of times the call itself does not go and if it goes people put on hold saying they are checking and then after few minutes it gets disconnected. Atleast it happened with me more then 20 times

It's highly frustating situation for me, looks like I wasted my 2 years with this policy for my mother. Please let me know how can I get justice?
Now calling from my mobile it's says this no. [protected] is put on a prime call and calling from this mobile no. unnecessary to toll free no. will be a offense and a court case will be done against me. ICICI Lombard can go upto this level.

Dear sir, the icici had taken premium from for a year for 3 lakhs premium and got a call from lombard on 28th morning that yourr medical tests or ok and policy will be issued your can check on your computer by sangeeta, and latter in the eveing i got another call from sangeeta saying that your policy is rejected pl lelme know how you people are cheating customers and misguiding the public.


B.P.Raju, Delhi, [protected]

CC: Directors, Icici lombard health insurance
HYderabad/Bombay

I have taken the home loan from ABN in 2005 with that i also get the icici lombard home insurance (ABN tie up with ICICI lombard i guess). Year 2009 i have transferred my home loan to other bank, so i have to close my ICICI lomard insurance of previous bank. I have requested to close the same. (i have taken new from current bank). After 2 weeks i came to know i won’t receive any amount as per the policy and terms and conditions which was never written anywhere. Though my policy is going to end on on June 2010.I haven’t claim anything within the policy period.

The money which is coming after there so called calculation is ZERO.

I guess this how insurance company works to get the money from people. Be carefully while taking any insurance from any bank.

i had taken a cashless mediclaim of 3 lacs of icici lombard. i paid all my dues on time. now i m suffring from arthritis i had submitted all my hospital documents but they are not clearing my claims. i claimed 4-5 claims but they dint clear a single.even i m not submitting my recent medical bills because they not clearing my earlier bills from last five months i m following up . my policy no is 4034/fpp/03380580/00/000. everytime they give me new excuse. every time they need a new document which also i submitted. now i m fedup i need ur help. i belong to a serviceclass family i had taken this policy to save money but i dint save any. when i was working i had taken this but due to my disease i m jobless & i had spent all my money on my treatment. now i m financially very weak. i thougtht i will get my money back through this policy but they are harrasing me. please help me in this i[censored] can.

I purchased a policy of ICICI LOMBARD through RELIANCE FRESH Ltd.
Hasunpur Village, Patparganj, New Delhi - 110092 Phone No.[protected]
AND PAID THEM CASH OF RUPEES 554 FOR PREMIUM AND 99 RUPEES FOR SERVICE CHARGE TOTTALY I PAID THEM RUPEES 563 BUT I AM SURPRISED ON CHEKING WITH ICICI LOAMBARD MY POLICY STATUS IS NOT SHOWN.

I MAILED ICICI LOMBARD THE WHOLE MATTER BUT THEY REPLIED ME TO CONTACT THE DEALER i.e RELIANCE FRESH Ltd.
My Policy No. is 3005/[protected]/[protected]
http://www.icicilombard.com/app/ilom-en/selfhelp.aspx

my name is babita devi w/o rajesh kumar R/o h no. 578 vill. bawana delhi -110039.iI hareby informed that i claimed for my husband, who has died in road accident on 23/11/2009.my husband has a insurance of 2 lacs for driver on vehicle tata ace who registration no. is dl-1-lk-5147.insurance agency has not take adequate step to give compensation to me, i am the legal heir of my husband.the details about the this case is given below.
1. period of insurance (18:30 29/01/2009 to 28/01/2010 midnight)
2. insured name babita devi
3. rto location delhi
4. intermediatry code[protected]
5. policy issue on 07/02/2009 12:00:00
6. cover note no. 56040152
7. policy class public carrier

Dear Sir,
I got the my car insured from ICICI Lombard and got following details
aa) Policy number or Cover Note number if you have:[protected]cover
note number). Policy number 3001/[protected]/01/000
bb) Engine number : 7D43961
cc) Chassis number : MAJBXXMRJB7D43961
dd) Vehicle registration number : UP11 S 8955
ee) Cheque Number : 963044
Regarding this kindly note when the ICICI Lomard representative Mr.
Aamir Alam came to renew the insurance policy he took the required
signatures and cheque ( amount 12989 / - INR). Cover note for the same
was issued immediately. After few days the policy was issued to me for
the same.
Note: for one we thought our vehicle is safely insured to one of the
India's best motor insurance company, and we were relaxed while using
the vehicle on road for complete one year.
When we went to renew the policy next year (2009) we were told that we
had no insurance cover for previous year (2008). When they inquired it
was found that they have recorded that the cheque has bounced, whereas
on checking thoroughly by ICICI Lombard staff it was found that cheque was never
presented to the bank. Also a complete statement for that duration
state sufficient fund was present in the bank account during the entire
year.
No information in this regard was forwarded to me. ICICI Lomard simply
nullified the policy on there own without informing the customer ( As
no fault of customer was also not found in this regard).
The above information created an undue stress to me.

They are now not ready to give me next year insurance, thus i am loosing my cash back claim without fault of mine.

Sub:- Reimbursement of the claim policy no:- 4034/CHT/04178487/00/000
Dear Sir,
This is to referemce to the denial of cashless claim for my above said policy for which i would like to state as follows:-
1) i was admitted in yashoda hospital on date 10/11/2009 because of Dengue fever. On investigation it was found that i am suffering from Diabetes for which I totally unaware.
2) The claim was approved and then called off because of the Diabetes.
3) I was reffered to forties Hospital Noida where the same story happened.
Now I would like to state that I was totally unaware of the fact that I was suffering from Diabetes.
I would like to request you again to reconsider my case as I was suffering from Dengue Fever and reimburse me the claim.
I am looking forward for your kind consideration as already i have suffered a lot physically, mentally, and monetary also because of Denial.
Thanking You,
Your truly
Dr Shiwparsan Pandey
[protected]

http://pvchr.blogspot.com/2009/12/uncensor-voice-of-weaver-about.html

http://www.youtube.com/watch?v=qZK48sCJdUE

Dear Sir,

This is regarding ICICI Lombard Claim of late Shri. Xavier Sebastiao Rodrigues. The said Loanee member is insured under ICICI Loambard General Insurance. The Details are:

Loanee Name: Late Shri. Xavier Sebastiao Rodrigues
Policy No : 4005/0011066

The loanee had obtained loan from The Quepem Urban Co-op Credit Society Ltd against Truck no- GA-02 Z-6872, expired on 07/03/2009 is insured under page No.15 of ICICI Lomabard above referred policy.

1) Claim request of the said loanee was send by " The Quepem Urban Co-op Credit Society Ltd " on 24/04/09 (Ref No:QUCCS/HO/RC/44/09-10)
2) Second claim request was sent on 20/06/09 (Ref No:QUCCS/HO/RC/383/2009-10)

However ICICI Lombard did not response to the same nor made any attempt to explain the reason for non-settlement of the said claim.

We Spoke to Mr. Rai, Mr.Nilesh, Mr.Mousin and Smitha Swant, but was of no use. Everytime we got the reply "WAITING FOR APPROVAL"

I would be very greatfull if you kindly help me.

Contact Person: Mrs Flory Rodrigues
Contact No:[protected]

I got sms from TA-NSURE PL " Your Motorcycle Insurance Policy is due for renewal on 21 Nov.' 09. Kindly visit your Nearest Hero Honda Dealer to Renewal your policy thru NsurePlus system" I am located at vadodara. This sms has no any details to keep any paper proof with me. A deler of Hero Honda is 6 KM away from my Address. A person who is handling this thing at delers space ask me to brought a policy & RC book, If both things are mentioned in sms i may keep with me. Due to incomplite information provided i was forced to visit again. A time is precious & that is wasted. Though i have furnished all the requiment of paper proof & renewed my policy today. My policy No. is 3005/6390117/00/000. This is 3rd time renewal. Your system & software knows to me by my mobile no. only. If I am telling my mobile no., bike regi. no. or my name, software can find me out & my problem can be solved within few seconds. I can save my time & money. Another thing is they have accept CASH not in CHEQUE why it is so?

Hi

I have a customer of ICICI Lombard and having A Medical Policy Holder.

I had applied for your cashless policy once for Liver Biopsy as suggested by doctor of a very renowned hospital (Paras Hospital Gurgaon) but it is rejected. I had sent a email regarding this to TTK and TTK executive told me on phone and email You had to sent this case for Reconsideration again and it will be approve as he told me on phone . I had applied again on 14 nov but it is rejected again with the same reason. They are asking it is for investigation purpose. But as per doctor it is must.
I had applied once in 3 year and i got such a bad response to you.
I am very frustrated with your service and planning to renew the policy in future.
I had sent lot of mail to TTK but there is very late response or didn't respond.Communication is very poor .Even the customer care of TTK doesn't respond to query properly.

What can i do

Sir,

I Mohd. Yousuf Khan, I complaint through mail earlier also but no use, no body is responding, and so many times telephoned to mumbai, regarding my problem, my problem is I submitted a claim againt my policy No. 4034/CHC/02646633/00/000, the claim approved and I received a cheque bearing No.13622699, by curior post for Rs. 9149/- and the same I deposited into my account, but not yet credited the amount into my account, when I enquired with the bank, they said the cheque returned to Mumbai ICICI Lombard, Health Insruance Office. I request them so many times kindly enquire the matter and solve my problem.

Mohd. Yousuf Khan,
Hyderabad, A.P.

I was insured for the ICICI Lombard health care scheme which is valid up to 24th feb 2009 . ( policy no : 4034/fpp/03294458/00/000, Card no: IHPN[protected]/01)

During the insured period I fell down at the toilet and was admitted to a hospital listed in your handbook ( MIMS – calicut). At the time of insuring I was told that this is cashless treatment option and no need to pay any cash upto 3 lkhs. Also the executive told that I will be paid Rs.1000/- per day at hospital ( ref. the tele conversation recorded at your office )! But at the hospital they didn’t allowed for cashless treatment!

I paid all my hospital bills from my pocket and I sent the bills to your claims settlement department – TTK ! The total claim amount was only Rs.5057.00 + 1000x2 for 2 days at hospital (which was told, will credit to my icici account) . My hospitalization was a genuine case and I submitted all documents as instructed but still I was only paid Rs. 2607/- initially. Again I communicated with TTK health care and then they settled Rs.2165/- as second part ! still I lost Rs.285/- + agreed 1000/- for 2 days ie Rs.2000/-

The reasons informed me for not allowing Rs.285/- was that hospital registration charges are not payable and No lab reports for some amounts ! as you know normally a patient will pay registration charges in hospital only when he /she is admitted there to take treatment and not for attending any party or star show at hospital !!! Also the full lab report was submitted from my side which I am ready to prove at any extend!! ( refer the copies of letters & documents of earlier correspondence with Ttk , attached here with for your kind reference)

My total loss in this case was Rs.2285/- I have approached TTK directly for settlement without the help of any agents! I think that is the reason for loosing money for me !!! Bcos I can see people getting claim amounts without any issues if submitted with the help of insurance agents!

So now please let me Know that , if you were at my place, will you renew your ICICI Lombard policy further to one more year? Will you recommend this company to your friends ?
i can prove all above said information with solid supporting docs

sheen, [protected]

Hi Sir/Madam

I have Icici lombard mediclaim policy no-4034/CHT/03518946/00/000.

I admitted my wife in condition of pain in Dipak memorial Hospital.and send all the paper

to TTK its third party of Icici lombord but they reject to pay the money becouse they told me that

it is pre existing desease but she faces this problem only one month before.

Sir this company is cheat and always try to denial their clint.

please help me to get my hard earn mony

thanks

Farhat Khalil

mobile-[protected]

1. I was approached telephonically by customer care dept. of ICICI Bank Credit card offering me a increase in credit limit from existing 40000/- to 1,00,000/-. For which I was asked to buy a ICICI Lombard health insurance policy. I refused saying, I am not interested to incur any financial liability for health insurance. They said that it is a formality, they shall immediately cancel the insurance policy and no charges shall be attracted.( No increase in the credit limit as yet- Hence a false offer)

2. The customer care dept. confirmed that it has forwarded a request to cancel the ICICI Lombard health policy. I reiterated that I am not willing to bear any financial liability for the health policy, I was assured that policy shall be cancelled.

3. Then after few days I was called again by the ICICI Bank Customer care Dept. saying that there was some difficulty in reversing the policy issued in my name so they asked my spouse name saying that same policy shall be cancelled against my wives name. I gave them my wives name. Also I ensured that I am not willing to buy any policy or increase my liability, I was confirmed that my policy shall be cancelled. Also I was told that the premium against the policy may reflect in my credit card statements, that I should not pay for first 3 months and the amount shall automatically get reversed.

4. I was billed for policy issued in my name and separately for my wives policy in the month of May. I did not pay the amount pertaining to the premium.

5. I was billed the 2nd Installment for both policies in month of June as well. The amount of 1st Inst. Of May was carried forward in the month of June. I made payment of the outstanding amount after deducting the amount payable towards premium of health policy.

6. I the month of July also I was billed for the 3rd Installment along with the accumulated outstanding of May and June. Also in this month, I got a credit of 8,400/- against cancellation of some previous purchases made. My outstanding amount of Premium was adjusted against the credit in my account.

7. I approached the customer care dept. in the month of July stating the whole issue, they asked me to wait till they verify the whole thing with ICICI Lombard. In the process, they continued billing me with the 4th, 5th Installment for both the policy. I kept on corresponding with the customer care dept. And the Customer Care Dept. kept on asking for extension of time.

8. In the month of Sept. the bank has reversed the EMIs against the policies, but a fresh debit of 6200/- was created which, as per my records is illegitimate. I have stopped making payments against the ICICI bank credit card bill after clearing all the liabilities as per my records. But, the Bank is continuing to bill me adding late payment charges and interest thereon. I have been writing to the customer care Dept. regularly but now they have stopped responding to my mails. I have also written to the deputy manager ICICI bank also about the matter attaching the whole statement of account payable by me but in vein.

I treat this as shear harassment of a regular customer. And later the accumulated amount may invite troubles for me. The purpose of this communication is to lodge a complaint against the bank and the ICICI Lombard Insurance Co. as to carry out a detailed enquiry against the ICICI Bank Customer care Dept and the ICICI Lombard Ins. Co. as they have issued me 2 policies against my intent to have any health policy and billing me unduly for the same.

I expect an immediate action shall be initiated and I shall be provided a relief from the harassment from the bank.



Thanking in anticipation,


Rgds.