ICICI Lombard Complaints & Reviews

ICICI Lombard Health — taking two premiums for one policy

1. Total amount debited : Rs 450.34 + 240.29
2. Date of Debit: 23/11/2008

Kindly note that the above amount is in addition to amount of Rs.2227.83 which is supposed to be charged only from against this policy. Please look into the matter and cancel this instalment of 24 months as well as refund to me the whole amount withdrawn by you from my credit card till date. Further you are requested to issue the instruction to credit card section + your department not to take the amount in future. please avoid any confusion if any.

CLAIM AMOUNT NOT RECEIVED EVEN AFTER 1 1/2 YRS
Hi,

I claimed for my accidental m/cycle and insurance amount for that with the policy number 3005/[protected]/B/[protected] dated 18 Sep 2007. Everything has been finished and verified and till date i have not received the amount in spite of several requests. Very idiotic irresponsible service from ICICI. Never take insurance from ICICI Lombard.

Regards,
Nathu Singh

Absolutely right /my icici health policy num 4034i/chc/05269216/00/000 and policy has been cancel 6 month back but till no refund .I have invested in phone bill 2000 rs calling first filght/blue dart but no solution .Last option raising a case in consumer coart

They are the real frauds... Agents are not trained with resolving customer complaints.
I had given the entire details at the time of registration and they have vomited some arts and when i had a claim to make they tell me that we frauded them, the fact is ICICI Lombard Health Insurance is a fraud.

No response for my 24 hr back quires...

The agents do not know how to behave or dont even give their proper names and proper information asked for. ICICI Lombard are real ROBBERS, CHEATERS, FRAUD, UNPROFESSIONAL...

Real Cheaters... They mentioned that they would block my credit card for which they took complete one time payment. I clearly mentioned that I was against this option. I called their Mumbai Headoffice only to find that I have to pay Rs. 3000/- just to cancel this policy.

Real Money Laudering, they just dont give a Damn to customer complaints... So much for their ads on TV claiming that they have honoured 5 Lakh claims...

very sorry for these persons but icici lombard is giving best survice in cashless process i had good experince about it.i thinh there may be some mistake in dedecting ivp system, but we can't blame 100% to icici lombard.

ICICI Lombard General Insurance — agent user id and password

sir iam icici lombard general insurance agent my licence no-[protected] they issued on 6/11/09 i wrriten IRDA exam also through icici lombard they taken for fee 1500/- rupess they told u will get user id and password after written the exam but till date also not goted i sended somany times mail but they not responced pls arrange online agent user id and password pls soon or call back me [protected] iam from hyderabad

sir iam icici lombard general insurance agent my licence no-[protected] they issued on 6/11/09 i wrriten IRDA exam also through icici lombard they taken for fee 1500/- rupess they told u will get user id and password after written the exam but till date also not goted i sended somany times mail but they not responced pls arrange online agent user id and password pls soon or call back me [protected] iam from hyderabad

ICICI Lombard, does not train its employees, in how to deal with customers. I embarked on a journey abroad, and sought Health Insurance form ICICI Lombard. The person who did the necessary documentation, entered the wrong travel date, and when this was queried, he told me, to have it changed, he would need approval from the underwriter, and that he would deliver the corrected policy to my home.

I subsequently wrote to ICICI Lombard, and the respondent, told me that the company would not change the travel date, under any circumstances, leaving me, with inadequate cover, for the money they had cheated from me.

My advice to anyone who wishes to engage this thieving company, is to first ensure that the who takes your details, to read it out to you before creating the policy. My humble request to all, is to avoid this company as they cheat!

Splender plus vehicle stolen — Vehicle stolen

Just now lost our vehicle no.TN-07-AV-1584 -Splender PLus in
RAja Annamalaipuram, Chennai. If anybody trace it, please inform us in this mail.

Even after locking, this is stolen.

health insurance — Mediclaim

I am working in hospital we have taken a policy for our employees from one of the nationalized insurance company, the period is from april 09 to march 10 and we paid sum premium now their are telling that they going to withdraw the policy why means your claim is crossing behind the premium amount.

My questing is whether any provision in Insurance rules and regulation and also the period is when not completed.

pls suggest me and which class or section they can cancell.

Manjunath

ICICI Lombard Health Insurance — mediclaim

Policy Certificate Number : 4034i/FPP/W-5422866/00/000
Policy Start Date: 14/12/2011 00:00:00
Policy End Date: 14/12/2011 00:00:00
Premium Amount: Rs. 5684 /-
my name: bharatlal ambalal devda
my no:[protected]

cheating while giving claim amount

I agree with you Tushar is cheater one in ICICI LOMBARD. You have to escalate to ICICI LOMBARD for same.

Deepak

i am agree with this person about functionality of ICICI lombard call centre. They spend 20-30 minutes on call but no output.

Lombard Health Insurance Policy — Non Acceptance Health Insurance Policy

This is to bring to your notice the irresponsible behavior & negligent attitude of your staff. Pl find the details mentioned as under:

I have savings & salary account with ICICI bank & I had applied for ICICI credit card no.[protected] which I got on around 15/11/2008. I had requested for the PIN for the same card. I received a call from your office & the lady who identified herself as Ms.Vibha Desai informed me about the procedure I have to follow to generate the PIN. She also told to give the confirmation in affirmative language, which I did so. She also told to say no in the second call, which I again did. As I was n't interested in the policy which they were explaining to me, but I followed the instructions as I was told that this is the procedure which I need to follow to get the PIN.

Later on I got one SMS from ICICI Lombard in which details were mentioned of the policy which I never applied for. I was shocked to see that sms, then I enquired further, the lady(Mrs. Vibha Desai) at the other end told me that "Please ignore the message".

Again, on 10 of this month I got the policy in my hand. I was really surprised as I was convinced by Ms.Vibha that I will not get the policy. I also wish to place on record & draw your attention towards the attitude while handling the customer. Daily I am wasting 20-30 mins on phone to speak to the person concerned but I am not being attended properly.

You are kindly requested to withdraw the policy & want an apology for generating the same as I have wasted lot of my precious time in calling Customer care & the lady executive. It is very unfortunate the way you deal with your customers. If my request is not considered & appropriate action is not initiated at your end, I am left with no option but to approach "Consumer court".

Kindly confirm telephonically after crediting the money back to my credit card account.


Thanks
Pradeep Jadhav
Dhirubhai Ambani International School
D : 40617270
M : [protected]

I also faced a similar case. This is the worst attitude of ICICI. I think approaching a consumer court will give a better solution to this problem. People have to completely avoid ICICI product hereafter.

ICICI Lombard — not giving my money back after cancelling my health policy

hi, my name is vishal kukreja, i was thinking of taking a mediclaim, family health floater policy on 1st dec2008, i gave my credit card no to 1 of the customer service agent & told him, i will let him know tomorrow for what amount i am looking for but that guy processed the request the next day & i was charged RS 6024, unauthorised & no verification done, policy no 4034/ffh/w-428051/00/000. i called icici lombard to cancel it . they cancelled it on 10/12/2008 & after calling them for upteen times said that they have refunded RS 4518, sent them my credit card statement to prove no money credited . they gave me service request no[protected] dated 13/1/2009 with 5 working days that my money will be refunded but the request is still pending, simultaneosly complained on their website, got reply with another request no [protected] on 13/01/2009 with 7 working days to be processed but still it shows pending .
nobody is helping me out, please help me out
thanks
vishal kukreja

Piuesh

call ICICI Lombard's call centre No.[protected], quote your policy no, they will be able to confirm.

regds

Sub: Cashless facility was not provided still waiting for the approval. have to pay the

Attn: Manager Complaints

ICICI Lombard Policy No. 4034/FPP/03634568/00/000 (TTK Health Care)

Name: Sachin Shelar

Gender: Male. Age: 27

Premium Paid: Rs. 6732/- for (2 years)- Valid Upto- 29 May 10

Card no: IHPN[protected]/01.

Respected Sir,
I have been sold a ICICI Lombard policy with regards to my ICICI Credit Card, The policy was been sold to me by giving great promises. But the services were really bad. I am been admitted day before yesterday and I gave a call to ICICI Lombard and TTK Helth Care Services, they gave me the list of hospitals to get admitted near me, I have spoken to the "National Hospital, Borivali - East, Mumbai - 400066. The Doctors mentioned that they are listed on the TTK Healthcare panel and they approve our request but the policies which have ICICI Lombard merged they disapprove the cashless policy hence the Doctors asked to speak to your people and get things sorted. Doctors have sent the documents to the fax no provivded but yet no reply has been sent. Now that puts us in problem where even after having a cash less facility I will have to pay cash to the Hospital.
I am expecting a valid responce from you people and yet no one has contacted me for this even after promising me a call back from Chennai/ Bangalore. I have mentioned my contact details below and expect a responce ASAP. Thank You.

Really not happy with the responce from ICICI Lombard /TTK HealthCare.

Sachin Rajaram Shelar l Contact: +[protected] /[protected] l

E-mail: sachin.[protected]@yahoo.in l

do you people take the action of the above complained by the public?

I want to know the status of my complaint No.MOT01375515

Dear sir,

I have claim my wife delivery charges through ICICI HEALTH CARD NO: ILGIC/DLF/00/[protected]/W and memeber id : 1842, on 16.12.2008, May i know the status of my claim.

S.Ravi