ICICI Lombard Complaints & Reviews

I have taken the home loan from ABN in 2005 with that i also get the icici lombard home insurance (ABN tie up with ICICI lombard i guess). Year 2009 i have transferred my home loan to other bank, so i have to close my ICICI lomard insurance of previous bank. I have requested to close the same. (i have taken new from current bank). After 2 weeks i came to know i won’t receive any amount as per the policy and terms and conditions which was never written anywhere. Though my policy is going to end on on June 2010.I haven’t claim anything within the policy period.

The money which is coming after there so called calculation is ZERO.

I guess this how insurance company works to get the money from people. Be carefully while taking any insurance from any bank.

i had taken a cashless mediclaim of 3 lacs of icici lombard. i paid all my dues on time. now i m suffring from arthritis i had submitted all my hospital documents but they are not clearing my claims. i claimed 4-5 claims but they dint clear a single.even i m not submitting my recent medical bills because they not clearing my earlier bills from last five months i m following up . my policy no is 4034/fpp/03380580/00/000. everytime they give me new excuse. every time they need a new document which also i submitted. now i m fedup i need ur help. i belong to a serviceclass family i had taken this policy to save money but i dint save any. when i was working i had taken this but due to my disease i m jobless & i had spent all my money on my treatment. now i m financially very weak. i thougtht i will get my money back through this policy but they are harrasing me. please help me in this i[censored] can.

I purchased a policy of ICICI LOMBARD through RELIANCE FRESH Ltd.
Hasunpur Village, Patparganj, New Delhi - 110092 Phone No.[protected]
AND PAID THEM CASH OF RUPEES 554 FOR PREMIUM AND 99 RUPEES FOR SERVICE CHARGE TOTTALY I PAID THEM RUPEES 563 BUT I AM SURPRISED ON CHEKING WITH ICICI LOAMBARD MY POLICY STATUS IS NOT SHOWN.

I MAILED ICICI LOMBARD THE WHOLE MATTER BUT THEY REPLIED ME TO CONTACT THE DEALER i.e RELIANCE FRESH Ltd.
My Policy No. is 3005/[protected]/[protected]
http://www.icicilombard.com/app/ilom-en/selfhelp.aspx

my name is babita devi w/o rajesh kumar R/o h no. 578 vill. bawana delhi -110039.iI hareby informed that i claimed for my husband, who has died in road accident on 23/11/2009.my husband has a insurance of 2 lacs for driver on vehicle tata ace who registration no. is dl-1-lk-5147.insurance agency has not take adequate step to give compensation to me, i am the legal heir of my husband.the details about the this case is given below.
1. period of insurance (18:30 29/01/2009 to 28/01/2010 midnight)
2. insured name babita devi
3. rto location delhi
4. intermediatry code[protected]
5. policy issue on 07/02/2009 12:00:00
6. cover note no. 56040152
7. policy class public carrier

Dear Sir,
I got the my car insured from ICICI Lombard and got following details
aa) Policy number or Cover Note number if you have:[protected]cover
note number). Policy number 3001/[protected]/01/000
bb) Engine number : 7D43961
cc) Chassis number : MAJBXXMRJB7D43961
dd) Vehicle registration number : UP11 S 8955
ee) Cheque Number : 963044
Regarding this kindly note when the ICICI Lomard representative Mr.
Aamir Alam came to renew the insurance policy he took the required
signatures and cheque ( amount 12989 / - INR). Cover note for the same
was issued immediately. After few days the policy was issued to me for
the same.
Note: for one we thought our vehicle is safely insured to one of the
India's best motor insurance company, and we were relaxed while using
the vehicle on road for complete one year.
When we went to renew the policy next year (2009) we were told that we
had no insurance cover for previous year (2008). When they inquired it
was found that they have recorded that the cheque has bounced, whereas
on checking thoroughly by ICICI Lombard staff it was found that cheque was never
presented to the bank. Also a complete statement for that duration
state sufficient fund was present in the bank account during the entire
year.
No information in this regard was forwarded to me. ICICI Lomard simply
nullified the policy on there own without informing the customer ( As
no fault of customer was also not found in this regard).
The above information created an undue stress to me.

They are now not ready to give me next year insurance, thus i am loosing my cash back claim without fault of mine.

Sub:- Reimbursement of the claim policy no:- 4034/CHT/04178487/00/000
Dear Sir,
This is to referemce to the denial of cashless claim for my above said policy for which i would like to state as follows:-
1) i was admitted in yashoda hospital on date 10/11/2009 because of Dengue fever. On investigation it was found that i am suffering from Diabetes for which I totally unaware.
2) The claim was approved and then called off because of the Diabetes.
3) I was reffered to forties Hospital Noida where the same story happened.
Now I would like to state that I was totally unaware of the fact that I was suffering from Diabetes.
I would like to request you again to reconsider my case as I was suffering from Dengue Fever and reimburse me the claim.
I am looking forward for your kind consideration as already i have suffered a lot physically, mentally, and monetary also because of Denial.
Thanking You,
Your truly
Dr Shiwparsan Pandey
[protected]

http://pvchr.blogspot.com/2009/12/uncensor-voice-of-weaver-about.html

http://www.youtube.com/watch?v=qZK48sCJdUE

Dear Sir,

This is regarding ICICI Lombard Claim of late Shri. Xavier Sebastiao Rodrigues. The said Loanee member is insured under ICICI Loambard General Insurance. The Details are:

Loanee Name: Late Shri. Xavier Sebastiao Rodrigues
Policy No : 4005/0011066

The loanee had obtained loan from The Quepem Urban Co-op Credit Society Ltd against Truck no- GA-02 Z-6872, expired on 07/03/2009 is insured under page No.15 of ICICI Lomabard above referred policy.

1) Claim request of the said loanee was send by " The Quepem Urban Co-op Credit Society Ltd " on 24/04/09 (Ref No:QUCCS/HO/RC/44/09-10)
2) Second claim request was sent on 20/06/09 (Ref No:QUCCS/HO/RC/383/2009-10)

However ICICI Lombard did not response to the same nor made any attempt to explain the reason for non-settlement of the said claim.

We Spoke to Mr. Rai, Mr.Nilesh, Mr.Mousin and Smitha Swant, but was of no use. Everytime we got the reply "WAITING FOR APPROVAL"

I would be very greatfull if you kindly help me.

Contact Person: Mrs Flory Rodrigues
Contact No:[protected]

I got sms from TA-NSURE PL " Your Motorcycle Insurance Policy is due for renewal on 21 Nov.' 09. Kindly visit your Nearest Hero Honda Dealer to Renewal your policy thru NsurePlus system" I am located at vadodara. This sms has no any details to keep any paper proof with me. A deler of Hero Honda is 6 KM away from my Address. A person who is handling this thing at delers space ask me to brought a policy & RC book, If both things are mentioned in sms i may keep with me. Due to incomplite information provided i was forced to visit again. A time is precious & that is wasted. Though i have furnished all the requiment of paper proof & renewed my policy today. My policy No. is 3005/6390117/00/000. This is 3rd time renewal. Your system & software knows to me by my mobile no. only. If I am telling my mobile no., bike regi. no. or my name, software can find me out & my problem can be solved within few seconds. I can save my time & money. Another thing is they have accept CASH not in CHEQUE why it is so?

Hi

I have a customer of ICICI Lombard and having A Medical Policy Holder.

I had applied for your cashless policy once for Liver Biopsy as suggested by doctor of a very renowned hospital (Paras Hospital Gurgaon) but it is rejected. I had sent a email regarding this to TTK and TTK executive told me on phone and email You had to sent this case for Reconsideration again and it will be approve as he told me on phone . I had applied again on 14 nov but it is rejected again with the same reason. They are asking it is for investigation purpose. But as per doctor it is must.
I had applied once in 3 year and i got such a bad response to you.
I am very frustrated with your service and planning to renew the policy in future.
I had sent lot of mail to TTK but there is very late response or didn't respond.Communication is very poor .Even the customer care of TTK doesn't respond to query properly.

What can i do

Sir,

I Mohd. Yousuf Khan, I complaint through mail earlier also but no use, no body is responding, and so many times telephoned to mumbai, regarding my problem, my problem is I submitted a claim againt my policy No. 4034/CHC/02646633/00/000, the claim approved and I received a cheque bearing No.13622699, by curior post for Rs. 9149/- and the same I deposited into my account, but not yet credited the amount into my account, when I enquired with the bank, they said the cheque returned to Mumbai ICICI Lombard, Health Insruance Office. I request them so many times kindly enquire the matter and solve my problem.

Mohd. Yousuf Khan,
Hyderabad, A.P.

I was insured for the ICICI Lombard health care scheme which is valid up to 24th feb 2009 . ( policy no : 4034/fpp/03294458/00/000, Card no: IHPN[protected]/01)

During the insured period I fell down at the toilet and was admitted to a hospital listed in your handbook ( MIMS – calicut). At the time of insuring I was told that this is cashless treatment option and no need to pay any cash upto 3 lkhs. Also the executive told that I will be paid Rs.1000/- per day at hospital ( ref. the tele conversation recorded at your office )! But at the hospital they didn’t allowed for cashless treatment!

I paid all my hospital bills from my pocket and I sent the bills to your claims settlement department – TTK ! The total claim amount was only Rs.5057.00 + 1000x2 for 2 days at hospital (which was told, will credit to my icici account) . My hospitalization was a genuine case and I submitted all documents as instructed but still I was only paid Rs. 2607/- initially. Again I communicated with TTK health care and then they settled Rs.2165/- as second part ! still I lost Rs.285/- + agreed 1000/- for 2 days ie Rs.2000/-

The reasons informed me for not allowing Rs.285/- was that hospital registration charges are not payable and No lab reports for some amounts ! as you know normally a patient will pay registration charges in hospital only when he /she is admitted there to take treatment and not for attending any party or star show at hospital !!! Also the full lab report was submitted from my side which I am ready to prove at any extend!! ( refer the copies of letters & documents of earlier correspondence with Ttk , attached here with for your kind reference)

My total loss in this case was Rs.2285/- I have approached TTK directly for settlement without the help of any agents! I think that is the reason for loosing money for me !!! Bcos I can see people getting claim amounts without any issues if submitted with the help of insurance agents!

So now please let me Know that , if you were at my place, will you renew your ICICI Lombard policy further to one more year? Will you recommend this company to your friends ?
i can prove all above said information with solid supporting docs

sheen, [protected]

Hi Sir/Madam

I have Icici lombard mediclaim policy no-4034/CHT/03518946/00/000.

I admitted my wife in condition of pain in Dipak memorial Hospital.and send all the paper

to TTK its third party of Icici lombord but they reject to pay the money becouse they told me that

it is pre existing desease but she faces this problem only one month before.

Sir this company is cheat and always try to denial their clint.

please help me to get my hard earn mony

thanks

Farhat Khalil

mobile-[protected]

1. I was approached telephonically by customer care dept. of ICICI Bank Credit card offering me a increase in credit limit from existing 40000/- to 1,00,000/-. For which I was asked to buy a ICICI Lombard health insurance policy. I refused saying, I am not interested to incur any financial liability for health insurance. They said that it is a formality, they shall immediately cancel the insurance policy and no charges shall be attracted.( No increase in the credit limit as yet- Hence a false offer)

2. The customer care dept. confirmed that it has forwarded a request to cancel the ICICI Lombard health policy. I reiterated that I am not willing to bear any financial liability for the health policy, I was assured that policy shall be cancelled.

3. Then after few days I was called again by the ICICI Bank Customer care Dept. saying that there was some difficulty in reversing the policy issued in my name so they asked my spouse name saying that same policy shall be cancelled against my wives name. I gave them my wives name. Also I ensured that I am not willing to buy any policy or increase my liability, I was confirmed that my policy shall be cancelled. Also I was told that the premium against the policy may reflect in my credit card statements, that I should not pay for first 3 months and the amount shall automatically get reversed.

4. I was billed for policy issued in my name and separately for my wives policy in the month of May. I did not pay the amount pertaining to the premium.

5. I was billed the 2nd Installment for both policies in month of June as well. The amount of 1st Inst. Of May was carried forward in the month of June. I made payment of the outstanding amount after deducting the amount payable towards premium of health policy.

6. I the month of July also I was billed for the 3rd Installment along with the accumulated outstanding of May and June. Also in this month, I got a credit of 8,400/- against cancellation of some previous purchases made. My outstanding amount of Premium was adjusted against the credit in my account.

7. I approached the customer care dept. in the month of July stating the whole issue, they asked me to wait till they verify the whole thing with ICICI Lombard. In the process, they continued billing me with the 4th, 5th Installment for both the policy. I kept on corresponding with the customer care dept. And the Customer Care Dept. kept on asking for extension of time.

8. In the month of Sept. the bank has reversed the EMIs against the policies, but a fresh debit of 6200/- was created which, as per my records is illegitimate. I have stopped making payments against the ICICI bank credit card bill after clearing all the liabilities as per my records. But, the Bank is continuing to bill me adding late payment charges and interest thereon. I have been writing to the customer care Dept. regularly but now they have stopped responding to my mails. I have also written to the deputy manager ICICI bank also about the matter attaching the whole statement of account payable by me but in vein.

I treat this as shear harassment of a regular customer. And later the accumulated amount may invite troubles for me. The purpose of this communication is to lodge a complaint against the bank and the ICICI Lombard Insurance Co. as to carry out a detailed enquiry against the ICICI Bank Customer care Dept and the ICICI Lombard Ins. Co. as they have issued me 2 policies against my intent to have any health policy and billing me unduly for the same.

I expect an immediate action shall be initiated and I shall be provided a relief from the harassment from the bank.



Thanking in anticipation,


Rgds.

ICICI Lombard Surveyor, Mr.Kishore behavior and customer handling was very rough & bad. He took 10 days time to meet me on lots of insistence from me.

Met Claim manager, Vivek & Siddhartha & Rajesh as well. Siddhartha have also taken more then 10 days time with a promise to offer me better solution but when I met him today after lots of request, the solution offered by him and Rajesh was much inferior in comparison to the offer they talked 10 days ago. Again as usual they suggested me to take a repair of the car with pillars of body shell having cutting and wielding instead of replacing it.

It is more then 20 days now and everyday I am under going this mental trauma.

When I called customer care, Mr.Yashwant, he registered my complaint no [protected] and informed that it will take 21 days. I have already got exhausted by losing more then 21 days time to reach this unsatisfactory stage and if now again I have to wait for another 21 days to get reply of my complaint. This long delay will be become unbearable and unacceptable.
Kindly forwarding the complaint to highest level of customer support and help me to come out of mental trauma which I facing toward having insurance policy from ICICI Lombard.

If delayed further, I would like to approach Insurance Ombudsman to get early and satisfactory solution to my insurance claim no MOT 01277127, Vehicle no DL 4 C AF 5063,policy No.57294779

Look forward to get satisfactory resolution on Priority

My car chevrolet - spark whose ex-showroom worth is 2,67,000 - had an accident and the damage reported was close to 100% - So, the company instead of issuing us the cheque worth Rs - 2,50,000 after some salvage deduction got the car repaired at their workshop in Jaipur (Triumph motors) at Sitapura industrial area. We had a person visit at our house who stated that file has been transferred to Delhi and he has been taking care of the case and assured us that it has been considered as a full claim - Later on following up with them - the company states that the person is blacklisted and our car has been put to repair and now the company is asking us to pay 69,000 to get this claim settled..

The company has no control over the issue - and the whole settlement is on the discretion of the surveyor, who is involved with the triumph workshop guy - and they are putting in the old damaged cars parts to get your car up and running - which has no guarantee to run for even 100 miles.

My concern is from what possible it was justifiable to get a 100% damanged car repaired - which is of no worth for us now.

To.,
The Chief Manager,
Provident fund Regional Office,
Office of the Central Provident Fund
Commissiner ( West Zone),
Bhavishya Nidhi Bhavan,
341. Bandra (E)
Mumbai-400051


Subject: PF amount yet to be transfered to my new PF a/c KN/45248/01 at Bangalore (KR Puram)
PF No MH 45493/2563 at Mumbai (Bandra East) Account Holder: Prakash Ashok.

Dear Sir,


I have submitted my PF withdrawal form on 18/12/08 and waiting for the PF Amount for the below given details

PF NO. : MH 45493/2563
Account Holder: Prakash Ashok
Company’s Name: ICICI Lombard General Insurance Co.Ltd

I have applied for transfer of my PF a/c MH 45493/2563 (When I was working with ICICI Lombard) to KN/45248/01 (With SC Fulfil Services India Pvt Ltd) on 12th June 2007.

Ever since I have been corresponding with concerned people in Bangalore to let me know the status of transfer. Every time I get a reply "Check with Mumbai RO". I even tried to contact my previous employers on this. Even their intervention with the PF RO there failed to get the work done.

My last and final hope is you sir. Please assist me on this.

Your Sincerely
Prakash

Kindly reply on priority. I am attaching the copy of the submission letter to the PF office in Bangalore

Myself Bhupesh P Kirad From ahmedabad .Please let me know that how can we file the complaint against the insurance company because icici Lombard took more premium on my two wheeler insurance without inform and explanation me , when I contact to customer care centre of icici Lombard so miss ramya and the senior supervisor mr. shrikant told me that the circular is passed from IRDA that they have to take more insurance premium from their customer because IRDA implement new rule that now the insurance company can take extra charges on PA cover for unnamed passenger and I have also the receipt in which they took extra charges from me without any information and explanation .I also sent the complaint to IRDA feedback deptt. to nithya madam.
and therfore i need your help and also try to get the information that why they charged me because last year i paid 854/- rs and now this time i paid 1021/- rs premium instead of less amount from the last time premium because the rule said if we paid premium so next year the premium shoul be come less than last year but they charged me more than 150/- rs on my premium without any explaination and any intimation letter and i paid and whhen my some friends suggest that the company can't take more premium from your last premium so i decide to knock your door.

Please do the needful and help me that how can I take necessary steps against them.
Vehicle no. GJ1-JQ-4634
Policy no: 3005/55199881/01/000
Rto location :Ahmedabad

Bhupesh P. Kirad
Sabarmati
Ahmedabad.
Mo: [protected]


[protected]@irda.gov.in

I have submitted a proposal for family floater policy of ICICI Lombard through an agent, same day i paid the amount by Cheque for Rs. 16822/- for 2 year premium, after 25 days i got a cheque for Rs. 16822/- and a letter it shows my policy is cancelled. I don’t know with out approving a proposal how they can cancel it. After 5 days again i got a letter from ICICI Lombard that my policy is cancelled because Renal Failure of Spouse.

It is clearly mentioned in ICICI Lombard family floater plan that


Exclusions valid for the first 2 Years by ICICI Lombard

Treatment of the following diseases/illness/ailments
Cataract, Benign Prostatic Hypertrophy, Myomectomy, Hysterectomy unless because of malignancy, Hernia, Hydrocele, Fistula in Anus, Piles, Arthritis, Gout, Rheumatism, Joint replacement, unless due to accident, Sinusitis and related disorders, Stone in the urinary and biliary systems, Dilatation & Curettage, Skin and all internal tumors / cysts / nodules / polyps of any kind, including breast lumps, unless malignant / adenoids and hemorrhoids, Dialysis required for chronic renal failure, Surgery on tonsils, adenoids and sinuses and Gastric and duodenal ulcers.

If the Policy is renewed with us for two consecutive years, the above diseases/illness/ailments ( Dialysis required for chronic renal failure) will be covered from the 3rd year. If these are pre-existing diseases at the time of inception of the policy, the same will be covered from the 4th year onwards.

Permanent exclusions

Any illness/ disease/ injury/ pre-existing disease before the inception of the policy. However, this exclusion ceases to apply if the policy is renewed with the Company for 4 consecutive years (If they reject a policy like mine on the basis of renal failure for spouse then how can it be renewed for 4 consecutive years)

Any pre-existing illness - The claims arising on account of or in connection with any Pre-existing illness as defined in policy shall be excluded from the scope of cover under the policy until 48 months of continuous coverage have elapsed, since inception of the first individual health policy with the company

It is clearly mentioned in the website and brochure clearly that At the inception of policy Pre existing disease/ illness like Dialysis required for chronic renal failure will not be covered and the same will be covered form the 4th year onwards.

Please help me with a solution to get a mediclaim policy for my family.

i broke my meniscus in the knee while playing football last week, so my doctor told me that i need arthoscopy for that. then i taught of cashless surgery. after filling their pre-authorization form with all necessary documents attached the hospital personnel sent them to the concerned department for cashless treatment for approval. but they denied my treatment by saying that documents attached and i know that they are attached but they are Harassing me. if anyone can help and give a way then please tell me.
my contact no is [protected]