ICICI Lombard Complaints & Reviews

Hi,

I ve delievered my courrier to Mr Kalpesh Maheshwari at below mentioned address on 15/09/2010 via POD no[protected],this has delievered on 22/09/2010.I had to suffer due to this delay,may I know what was the reason behind this blunder mistake.Your TAT for this delievery is 48 hrs but could not deliever the same in time.

Finance & Accounts Department

ICICI LOMBARD GIC LTD

Zenith House,Keshav Rao Khade Marg

Mahalaxmi,

MUMBAI-400034

# [protected] / [protected]



Please explain me on anurag.[protected]@icicilombard.com([protected])

Hi,

I am old customer of ICICI Bank having salary account for last 3 yrs.
Taken ICICI Lombard health care for my father in June 2009.
Policy No. 4034i/FPP/04788788/00/000
Card No. IHPN[protected]/01
Valid From: 23-June-2009 Valid Upto: 22-June2011.

My father was hospitalised for CANCER treatment in TATA Memorial Hospital from[protected] to[protected] and Bill amount Rs.85868 /-
I have submitted all original hospital bill receipt in June 2010 thru DTDC Courier.
After 15-20 days I talk with ICICI lombard callcenter person said wait for 10 days they will update your claim ticket.
Few days later email and letter send to me that some document required for futher process.
Again i send all TATA hospital Lab and Diagonise Report thru Professional Courier in July 2010.
In Aug 2010, i have called 5-7 times for my Claim status but every time call center person plz call after 3 days it will be approved and clear and you will received your claim amount within 15 working days.
But now it is almost more than month still no respond from ICICI Lombard.

This is an frustating process of ICICI lombard health care.
As my family is still recovering from cancer name and this company makin[censored]s fool every day.
Need to call for 20-30 minutes and no result at the end.
Now as day by day ICICI whole company is making fool to all o[censored]s.
Standard of ICICI name is going down.

Hi,

We have insured for my father for travelling Overseas, However My father was expired in US and we have requested the ICICI Lombard to Process our claim but they have rejected our claim with a baseless reason and did not even respond to our mails further.

Is there any way I can seek justice.

Please find the mail chain below


Hi

Mr Rajanna (My Father) was suffering from common flu
for 3 days before he collapsed. Due to flu, he was
vomiting and could not take any solid foods. It is
natural and medically advised for any diabetic patient
to reduce insulin if they do not take enough
carbohydrates. In fact on Mar 6th, he did take regular
insulin before taking his lunch ( which is his routine
schedule that he has been following for years ).
Doctors at Santa Clara Valley Medical diagnosed the
cause of death as Renal Failure. There are enough
records to show that he ( Mr. Rajanna ) did not do
anything intentionally that could have caused his
death. Terming "intentionally" can itself lead to a
legal battle with ICICI LOMBARD . It embeds a
different meaning and makes us feel emotionally sad to
make a remark on a person of high stature. I would
suggest that we settle this issue within the
boundaries of human dignity and with high regard to
business ethics. Lets not complicate the issue
beyond gentlemen discussions.

I appreciate your business and look forward to a clean
closure ASAP.

Thanks
SITA RAM

--- SHIVASHANKER B /RETAIL/ICICILOMBARD/HYD
<shivashanker.[protected]@icicilombard.com> wrote:

> Dear Sir,
>
> We are very sorry to tell you that your claim is
> rejected
> for the below mentioned reason...........
>
> Regards,
> Shiva Shanker.
>
>
>
> Subject: RE: FW: Regarding the Claim for the Policy
> 4030/2122128/00/000
>
> Dear Shivashanker,
>
> As per the case no 40141 of Mr CHOPPAKATLA,
> RAJANNA,holding
> policy no. 4030/2122128/00/000 ,Patient with history
> of
> insulin
>
> dependent diabetes, discontinued taking insulin as
> per own
> decision .
>
> In this case patient has refuse to take insulin
> without any
> physician advice..
>
> In this case patient died because of diabetic
> ketoacidosis
> which occur because of high blood suger level.
>
> As per our policy general exclusion no 3 any claim
> is
> arising out of illness that insured has caused
> intensionally
> will not be payable.
>
> regards
>
> Ravi Soni
>
> -----Original Message-----
> From: SHIVASHANKER B /RETAIL/ICICILOMBARD/HYD
> Subject: FW: FW: Regarding the Claim for the Policy
> 4030/2122128/00/000
> Importance: High
>
>
> Dear Ravi,
>
> We appreciate if you can help us in this regard....
> customer
> is sending mails and we are forwarding you the same
> but no
> response from your end....
>
> Regards,
> Shiva Shanker
>
> -----Original Message-----
> From: SITA RAM [mailto: ]
> Sent: Saturday, October 08, 2005 12:09 AM
> To: SITA RAM; HARIPRASAD RAO
> /RETAIL/ICICILOMBARD/HYD; RAVI
> SONI /OPS/ICICILOMBARD/MLX
> Cc: SHIVASHANKER B /RETAIL/ICICILOMBARD/HYD;
> [protected]@yahoo.com
> Subject: Re: FW: Regarding the Claim for the Policy
> 4030/2122128/00/000
>
> Hi All,
>
> I was waiting for your responce since long time and
> there was no responce form any one, and sincerely
> request for the update and action from you at the
> earliest.
>
> C.Sitaram
>
> --- SITA RAM <[protected]@yahoo.com> wrote:
>
> > Hi All,
> >
> > May I know the ststus please?
> >
> > Regards
> > C.Sitaram
> >
> > --- HARIPRASAD RAO /RETAIL/ICICILOMBARD/HYD
> > <hariprasad.[protected]@icicilombard.com> wrote:
> >
> > > Dear Ravi,
> > > This is the same case where as per our previous
> > > communication we have settled him Rs. 1,49,000/-
> > > towards the
> > > funeral expenses of the insured who was expired
> in
> > > US.Till
> > > date he did not get the cheque it seems
> > > Kindly revert to the customer with all the
> details
> > > of the
> > > payment...
> > > Rgds
> > >
> > >
> > > -----Original Message-----
> > > From: SITA RAM [mailto:[protected]@yahoo.com]
> > > Sent: Friday, September 23, 2005 11:09 PM
> > > To: HARIPRASAD RAO /RETAIL/ICICILOMBARD/HYD
> > > Subject: Regarding the Claim for the Policy
> > > 4030/2122128/00/000
> > >
> > > Hi,
> > >
> > > This is to bring to your notice that my parents
> > have
> > > insured through ICICI Lombard for Overseas
> travel
> > in
> > > Feb-2005 the policy number is
> 4030/2122128/00/000,
> > > My
> > > father passed away on 7-Mar-2005 in USA. I have
> > > already submitted the documents of the funeral
> > > expenses incurred as the funeral was performed
> in
> > > USA,
> > > to Heritage Health Services Mumbai two months
> ago.
> > > Till date I have not received any information.
> > >
> > >
> > > The following documents had mailed to Health
> > > Services
> > > Mumbai as per the Instructions given to me by
> the
> > > Agent (NEO AEROJET TRAVELS PVT LTD).
> > >
> > > 1) Original Policy
> > > 2) Original Claim Form
> > > 3) Photo Copy of Death Certificate
> > > 4) Original Invoice
> > > 5) Photo Copy of Passport.
> > >
> > > Can you please let me know the status on the
> same?
> > >
> > >
> > > Thanks & Regards
> > > C.Sitaram

I was working with ICICI LOMBARD GIC LTD from 15/11/2005 to 25/08/2007 . I was getting the salary from Delta Services (india) Pvt Ltd .Now I want to withdraw my PF. My Employee ID is IL1323
Kindly Guide & provide PF form for the same.

Name: Swapna P.K
My Emp No: IL1323
my mail ID:swapna.[protected]@gmail.com
Contact no:[protected]

Dear Sir,

I Mrs.Prema Prakash , aged 56 yrs, purchased a ICICI Lombard General Insurance policy no. is 4034i/FPP/04957196/00/000 for my sister-in-law , who was aged 50 yrs on 23rd September 2009 . The premium was paid from my ICICI credit card and I received a soft copy of the Insurance policy through email.
My sister-in-law for whom I purchased this health insurance policy was not used during any of her hospitalisation, as ICICI Lomabard told that the Insurance can be used only after 1 year of purchase.

My sister-in-law expired on 8th February 2010 , we informed the ICICI Lombard customer care of her death, but we are constantly put to mental tortue asking us to pay the premium even after her death. The insurance was of no use when my sister-in-law was hospitalised, everyday I get around 10-20 calls from ICICI Lombard asking us to pay the premium , they even give missed calls . We are going through a harassment which we are unable to bear. We are old couple and feeling helpless with these threatning calls.

Thanks and Regards
Prema Prakash
Phone: +91-[protected]
Email:[protected]@gmail.com

Dear Sir/Madam,

I was offered an ICICI Lombard accidental death cover policy (no. 4005/00010717/5533) in feb'07. Under the agreement, the premium was to be auto debited from my credit card no. [protected].

Over a period of time, even after the expiry of the said policy, the premiums continued to be deducted from the same credit card even after my negative replies to the tele-callers about extending the tenure of the policy.

On the 16th feb’10, I happened to visit their Gomti Nagar, Lucknow office to submit a formal letter for the closure of the said policy (Interaction id[protected] and was surprised by certain findings :

The insurance policies for which I have been paying the premiums also bears the name of some Ashok Bhutada and beneficiaries as Ashok Bhutada and Anjali Bhutada, residents of Room no 11, Tukaram Niwas, Opp Central Jail Road, Nasik Maharashtra. My date of birth as figured in the policies was 09.05.1968 (My actual date of birth, as in official records, is 07.07.1956)

The policy bears my name as proposer in the said policies (the policies in question):

a. No. 4018/IPA-108162/00/000 (28.01.09 to 27.01.10) Rs. 5323

b. No. 4018/IPA-115234/00/000 (28.01.10 to 27.01.11) Rs. 5323



Please find this also as an undertaking from me that I am a permanent resident of 2/195, Vikas Nagar, Lucknow, am a U.P.state government employee working with the C.B.,C.I.D.,U.P. posted in the headquarters in Lucknow for the last 28 years ; that I have no idea who the said individuals are ; that I have never consented to continuing of the said policies – verbally or in writing (I request ICICI Lombard to produce the proof of any such communication if your office thinks otherwise).



I would like to highlight here that, as the said policies were continued without my consent and I did not receive any policy certificate/documents by courier or by post, I never came to know about the case until I visited your Gomti Nagar, Lucknow office on 16th feb’10 and the front desk executive gave me the printouts of the same policies, after which it was established that it’s a fraud at the cost of my money.



Today, after so many days of not receiving any official communication from ICICI Lombard, I had to visit their Gomti Nagar, Lucknow office again. I met the front desk executive, Mr. Kamakhya who showed lack of concern for the case. He was quick to declare that the very office cannot help me in any ways and advised me to go to ANY branch of ICICI bank and meet any credit card executive for the reversal because according to him, the policy has been cancelled. I found his behavior unprofessional, shallow and rude. It was only after my repeated requests for meeting a senior executive, Mr. Ravi Dhawan was called and a series of phone calls were made. (interaction id :[protected]

I even wrote a mail to [protected]@icicilombard.com on 19 Aug '10 but there has been no response from their side, as of now.


My point is, that, my money was used to pay for the insurance of some people who I don’t know and without my official or unofficial consent. Even if the bank says that I was one of the policy holders, my date of birth was wrong in the papers, by virtue of which, I would never have got any benefit of my money, had there been any eventuality.




Therefore, this case amounts to a fraud and me a victim to it. Kindly take appropriate action against the offence/offenders and instruct ICICI Lombard to do a reversal of my money.



Thanking you in anticipation,



Yours truly,



Mrs. Neelima Vishwakarma

Ph no. [protected]

Respected Sir / Madam,

I am Dilip Laxman Modak, having ICICI Lombard Health Insurance Policy (No. 4034i/HIR/04677999/00/000). My wife was hospitalized on 18-19th May 2010 for that i claimed for the refund.

Since then i am in touch with ICICI Lombard Customer Service Dept. as per their information my settlement cheque (chq no. 023833 amounting Rs.1850/-) was issued on 29th June 2010, but the cheque didn't reach to me because of insufficient address (thats what courier people informed to icici lombard - Shipment No. ZB2263507). Then again on 23rd July 2010, the same cheque was despatched from icici lombard (Shipment No.ZB2809375) but again it didn't come to me because of same insufficient address problem.

In between on 8th July 2010, ICICI Lombard Customer Service Dept. registered a complaint for cheque being not despatched to me. (Interaction ID[protected]. and also keep giving them my residence address again and again.

Today on 24th August 2010, i got a call from Lomabrds Hyderabad branch, saying my cheque is returned to them because of insufficient address.

I 100 times request them to deposit the amount in my ICICI Bank Saving Account or send the cheque to ANY of the ICICI Bank branch in Andheri, Mumbai or give me details of courier and POD number, so that i personally go and collect the cheque, neither i get the pod details on time nor the chque come to me. If I am that helpful to them why not they?

This is my 3rd year i am renewing the Lomabrd Health Insurance Policy, If ICICI Lombards documents can reach to my home in time. WHY NOT THE CHEQUE?????

Requesting you to please look into the matter and do the needful to get me my cheque asap.


Thanks & Regards,

Dilip Laxman Modak

i had appled for renewal of my car insurance policy on 21 Jun 2010 (which had lapsed on 6th June 2010). The policy status was shwon as pending with surveyor for almost two months. In between i got calls from the survryor located at Agartala that he will come for survey of the car, But after two months almost the status was shown as "policy rejected as condition of car unsatisfactory is survey" while on ground the survey was never carried out.

Subject: Denial of claim of Mrs.Bharti Sharma vide letter Dated 17/8/2010 by ICICI Lombard.

Dear Sir,

This is with ref. to the above we want to mention the following facts.

1.I am having my self, wife, and sons Mediclaim policy of 05 lakh coverage for the family and further extended no claim limits to Rs 5.50 lakh since last 5 years. on insistance of company officers i changed this from National Insurance Company to ICICI LOMBARD with an assurance that they will provide faster cashless facilities.

2.As we all are physically fit including wife. we never needed any hospitalisation & claim from any of the insurance company.

3.It is the first time that a doctor has advised for the hospitalisation for her knees and both the wrist for joints Sinovial Fluid Aspiration & the papers faxed to you intially was having her history from birth to till date this has been confirmed by the letter dated 19/8/2010 that is was not a pre existing disease.(Scan copy attached)

We sumitted the claim of Mrs.Bharti Sharma -UHID-IHPN-0507 having policy no-40341/CHI/03907604/01/000 after diagnosis of the disease named Joint Sinovial Fluid Aspiration for cashless benefits & to our utter surprise ICICI Lombard has sent us a denial stating it is an Pre Existing disease even after 4-5 Years of coverage with them.

It looks there is some malign interest to reject genuine case submitted for a claim mentioning unacceptable reasons to reject/deny.

You are therefore requested to accept the claim & oblige at the earliest.
Thanking you


L.K.Sharma
CEO
[protected]
Palam-Gurgaon Road, Gurgaon-122001(Hr.) INDIA
Tel.[protected], Mobile: [protected],
FAX :[protected]
----- Original Message -----

Dear Sir,
Its about the mediclaim policy the no is 4111/pla56528471/00/000.I have been subbmitted all the documents to the concerned department but they have not comunicated with me ,and whenever i call the belgaum office they only give me dates ,saying that in 15 days ul get the check they are just harashing me without giving me right information,,and if i call customer service they say in 7 working days i l b getting the money . 6 months have passed the concerned department has not called me even a single time so please take strict action on the procedinngs


Thank you
Suraj Desai

To,
The President,
ICICI LOMBARD GENERAL INSURANCE

Ref: Claim no: MOTO1525142

Dear Sir,
As a true well-wisher for of your company, I sincerely request you kindly to look into the functioning of your Guwahati office in Assam.

My vehicle (Ford Endeavour bearing registration No. AS 01 AM 3121) met with a major accident. It took them four months to reciprocate to my plea to settle my claim. I was asked to repair the vehicle and submit the bills.

Why there was no response, when both the authorised dealers had submitted the estimate to repair the said vehicle.

Himatsingka Ford had clearly certified that the vehicle is totally uneconomical for repair and TI Ford had given a repair estimate of Rs.15,77,993/-. This estimate was given four months ago. The vehicle is still lying unattended, uncovered outside under the open sky. (Both are the authorised dealer of this Vehicle in Assam).

For four months I had hired vehicles for my personal use, please do let me know who is going to foot all these bills?

I would also like to mention here that some Mr. Sharma from the moto claim deptt had the cheek to ask me to seek legal help to recover my claim.

Are we treated in this fashion because we belong to the Northeast part of India, here we people are know for our simplicity and honesty, hence we are gullible and can be easily taken for a royal ride.

If this is the intention of your esteem company than please relook into your policy matter and set things straight.

Your kind indulgence in this matter will be highly appreciated.

Warm regards,
Mustaque Ahmed Khan
[protected]

Policy Number: 3001/W-1442695/00/000
Policy Start Date: 25/12/2009
Policy End Date: 24/12/2010


Finally I am paid for my wrong choice in opting for an insurance for my car. Although my colleque already had an bad experience, but I thought to give it a chance as I think big brands do stand by there reputation.

All through 9 years since I purchased the car,I was taking the insurance from New India Insurance Company, and I never ever got any problems of any sort with the company. But due to my change in posting from Chandigarh to Gurgaon, I didnt find any insurance agent near my place and I opted ICICI Lombard.

Problems started from the first day (25/12/2009), I taken up the policy. I requested for hard copy of policy, but till date I didn't get the same. Anyways I never paid much attention to this.

At the time of raising the policy, I asked the telemarketers do you need any documentation to support this new policy they said NO. I again asked them, how could you give me No Claim Bonus without any document, telemarketer said, "Sir, We trust you". I didn't know, what he means to say by this. Now after 7 months, when my car met with an minor accident I got to know, what a insurance policy with ICICI Lonmbard means. It means 'ADDING MORE WOES TO ALREADY HURT PPL'. Really ICICI provides UNMATECHED INSURANCE. Now when I raised a claim for repair of my accidental car, I am asked for No Claim Bonus from previous Insurer, previous Insurance Policy.

After 7 months from do I get these documents . I asked the surveyor, he said he cant help as he has to follow process. He gave me number of local manager who handles claim Mr Harinder([protected]). I am calling him since morning, but they dont bother to take up the call. Why they bother to pick the call.
Then I tried calling customer care. He said you need submit the docs. He cant assist us other than he provided number of Mr Rajiv Dhawan ([protected]) the area manager for Gurgaon. But the result remained the same. I called him up number of times, but who cares to pick the phone,when ICICI Lombards solo objective is to make fool of the people and I think they trainee there manageres accordingly.

I know putting this mail, wont serve any purpose, other than I got a call and they say, we cant do any thing, we need these documents as this process. May I know Where is process while raising the policy ? Process is for fooling the people and to make money only.


Amit Goyal
[protected]

I have been calling toll free no.[protected] since more than 15 days and spoke to different persons every time.I have been giving the details as requested each and every time and I am assured to get a call back which never happens. Last I happened to speak to one of the officers named Karan who is not able to give me the feedback despite assurances to call back. It is very surprising and rather strange that ICICI is not competant to accept my request for renewal of health insurance police which is their business.
For your reference I am referring to Policy no.4050/W-1058673/00/001-Gold. W 500 plus plan
Can you help me to renew this policy for further period of 1 year.
Hope to hear from you.

This is to inform you about the awful experience that I had to face with ICICI Lombard Insurance Co.

As stated in my email below, the total estimation of the surgery for my father Mr. Bhimrao Sidnaik in ADITYA BIRLA MEMORIAL HOSPITAL, chinch wad was Rs. 1, 16,000 and a pre authorization amount was approved for Rs. 51,000. I took an approval for the balance amount and was under the impression that everything will be taken care of. Here is the situation that I had to face at the time of approval process and claim settlement.


I provided the copy of the email below to the hospital staff in order to take further approval of the balance amount. The TPE desk staff at the hospital tried to fax the details to ICICI at 3.15 pm (24th July 2010) but the fax machine at ICICI had problems and the fax didn’t get through. The system made 30 unsuccessful attempts to fax details. Finally, the details were sent via email at 4.45 pm requesting the claim approval. I called up the toll free number and got the interaction ID and was told that we would receive the response within 2 hrs of time. I kept following up on the toll free numbers as I was aware this would not be done on time based on my prior experience. I was asked to spare another 2hrs of time every time I called up; I was not allowed to talk to any person at a higher level to escalate the issue. My father was supposed to be discharged from hospital on the same day and I informed the same at the toll free call centre. No communication was received from ICICI regarding the claim amount. The discharge desk at the hospital closes at 8.00 pm and the next day was Sunday when no discharges are done for insurance cases. I called up again (4th time) at 7.45 pm and asked if the approval was done and I was again asked to wait for another half an hour while the discharge desk closed. I had to make a payment of the difference amount of the bill (Rs. 17,445.00) out of my pocket despite o[censored]s having the approval.

I would also want to mention that this is not the first instance wherein I had to go through such pain but it also happened a couple of times before recently, first when I was admitted in the same hospital when the approval process took 4-5 hours of time as against their TAT of 2 hrs and the second instance was when the pre authorization claim was submitted for my father when no processing was done at all for 4 days and finally was done when I spoke to some manager at ICICI Lombard call centre again taking 4-5 hours of time.

This is really frustrating when we are charged premium and have to go through such pain while being in the hospital. I don’t at all regret to say that it has been really a very bad and frustrating experience with the insurance company.

Gautam

Dear Sir/Madam

May be its not the first case regarding Health plan,

I requested a claim for my spouse after hospitalization and after one i got to know that claim has been rejected as the diaginis is not covered for first 2 years.

When i gone through the documents with me of policy & icicilombard website i could not find that particular decease in exclusion list. Also i talk to the doctors also regarding the decease they said it was a simple surgery and its covered almost by every insurance company .

I wrote them all the details , but till date , No response from them.

Please suggest what to do now.

I had an accident last month and my car (Ikon) was badly damaged from the front. I gave to repair to Harpreet ford and requested for claim to ICICI Lombard. Appointed Surveyor was really a narrow minded & egoistic who never listens to any request, I try to call him for any issue he never picks up the call nor give a call back and when I complained this to him he gave a rude answer “ I am not here to give all to all”. Anyways he asked mechanics to do the work as per his convenience. In all this process he hasn’t involved me in any matter, at last point there was oil leakage from steering rack in which engine was hitted at the time of accident and scratches are clearly visible, after many requests he ignored that this is not covered and not because of the accident, whereas company technicians clearly mentioned that its is because of accident and should be covered in insurance.

I raised this matter to higher authorities and expected some kind reply on this but I think they all are in the same boat and cant open there eyes, one of the senior personally visited to check the car but he also stated the same thing. I have raised this matter to further higher authorities but I think they will get up in 7 working days or so.. Till the time a costumer should wait as per there policies..

I m discontinuing the ICICI car policy after all this 1 ½ month story and also recommend all not to go with ICICI…

My Car insurance got expired on 5th May, 2010. The renewal link got never updated to allow me to buy and renew my insurance. Its been 2 and a half months since i have been playing ping pong with ICICI lomard customer care. I have more than 100 email conversations.
I have a hyundai santro that i kept for my parents usage. I am in Oman. I still try to call their customer care that takes for ever to reach to any agent.
I have spent more than 10 thousand rupees just to be in queue to speak to their customer care. And have more than 100 email conversations. I emailed to their quality assurance, however i got nothing from there.

I would request to the decision makers of ICICI lombard to shut down their shop and dont cheat people like this. Or have some quality in customer care.

Hi,

This is regarding ICICI Lomabard domestic travel insurance.
My travel date was on 17th May 2010 by kingfisher airlines(8:30AM) and bought ICICI lomabard domestic travel inusrance(policy no:[protected].
Due to some operational reasons of kingfisher, flight was cancelled on 17th May 2010 . and rescheduled to 9:00PM in the evening which was almost one day of LOSS of oneday salary and accomodation chanrges for whole day. Approx to 5000/- Rs.

As per travel insurance clause I have submitted(couriered) all the documents for theie malad office.
- Claim form
- mail printout from kingfisher
- Insurance bond
- expenses incurred receits

I sent lot many mails and calls to customer support and there is no use.

I just want to let the people know please don't go with any of the policies of ICICI Lombard of they which no use.

Thanks

i have purchased online crittical care policy 4065/CCN/W-1872210/00/000 on ICICILOMBARD website on 1st July 2010, and paid the amount online also, but still my policy is not issued and icici lombard is cheating the people on name online.

Nothing is like online, after 15 days still waiting for policy. i talked to customer care many times

Regards
Mitesh
[protected]

SIR,

I HAD REGISTERED A COMPLAINT OF MY ACTIVA(REG NO. UK07X 8091) . I HANDED OVER ALL THE REQUIRED DOCUMENTS TO THE SURVEYOR BY FEBRUARY I HAD BEEN TOLD THAT THE CLAIM WILL BE PASSED WITHIN A MONTH PERIOD. BUT EVEN AFTER SUCCESSIVE REMINDERS, I AM NOT GETTING ANY SATISFACTORY ANSWER. THE CUSTOMER CARE SAYS MY CLAIM WILL BE GIVEN SOON MY SERVICE REQUEST NO IS[protected], MY SURVEYER SAYS ALL WORK WILL BE DONE IN MUMBAI BRANCH, DELAY IN CHEQUE RELEASING IS OCCURING. I HAVE NOT BEEN UPDATED IN ANY MEANS BY THE RESPECTIVE COMPANY SO THAT I CAN TAKE ANY CORRECTIVE ACTION.

KINDLY TAKE THE MATTER INTO CONSIDERATION AND GUIDE ME TO OVERCOME THE ISSUE.

REGARDS,

SHIVA PANT
OFFICERS COLONY
85-RACE COURSE
BLOCK C
D.DUN
U.K
MOB: [protected]
EMAIL: [protected]@gmail.com
POLICY NO. 3005/[protected]/[protected]
CLAIM NO: MOT 01356229