ICICI Prudential Life Insurance Complaints & Reviews

Dear Mr. Arulmurugan,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Thanks for the reply. Pls contact me at the earliest. i had a call but i missed it today.
Pls take severe action upon particular agent who is not treating the valuable customer.


I here by attach the photocopy of my receipt

Dear Mr. Arulmurugan,

We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Arulmurugan,

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Juneja,

We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Juneja,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Tailor,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Nothing is happining on the complaint.

Dear Mr. Tailor,

We will have your concern reviewed again and accordingly provide a resolution at your registered email address.
In case of any further clarification please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards
ICICI Prudential Life Insurance

Dear Mr. Tailor,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Shekhar,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Shekhar,

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

To
ICICI PRUDENTIAL LIFE INSURANCE

I HAVE TAKEN A POLICY BEARING NO 17316516. THIS NO I CAME TO KNOW ONLY WHEN GOT THE SMS FOR PREMIUM PAYMENT. POLICY PAPERS HAVE YET NOT BEEN RECEIVED SO FAR. THE SAME CASE HAS HAPPENED WITH ME IN JULY 2011. ICICI PRUDENTIAL STAFF HAS ALSO MISGUIDED ME A LOT.

I came to know my policy no by the SMS received for due premium. I tried to know my policy details but in-vain. I got the help no where. I spoken to customer care then I came to know that my policy papers are lying at ICICI office just like a waste. Your agents are misguiding the customers to achieve the target given to Them and earn the profits only. You won’t believe what type of assurance was given to me. Would you like to know?. Really a fraud employees. Now no more conversation. I want my money back along with the interest as per the market rate or compelling me for the legal action.

Regards,

Surya Kumar
[protected]

Dear Policy Holder(Dush22285),

We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?e...⇄
Request you to quote the reference number 069819 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance

Thanks for your reply.

My Policy No is 16983595. My registered email id is dushyant.[protected]@gmail.com

Thanks again.

Dear Policy Holder(Dush22285),

Thank you for sharing your contact details. Our representative will get in touch with you shortly.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Policy Holder(Dush22285),

We have reviewed your concern and resolved to your satisfaction. Accordingly, a communication has been sent to your email address. Is there anything else we may assist you with?

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

Thanks a lot

Dear Mr. Perumal,

We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedressal.htm...⇄
Request you to quote the reference number 069678 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance

Dear Sir : I have sent a reply to ICICI with the reference no 069678 through the website and there has been no response so far even after 15 days while they have promised to respond in 2 days (48 hours)

Dear Mr. Perumal,

Sorry for the inconvenience caused. Could you please share your policy/contact no. and and we will have this checked on priority.

Regards,
ICICI Prudential Life Insurance

I also have the same case. I paid 50, 000 in Aug 2010. I went to Payyannur, Kerala branch to open NRI account. Then the manager and one another guy brain washed me to take this policy, 14436974. They mentioned it's a 3 year policy 50K in each year. I gave the money and signed the form and left to London, UK. I didn't get the policy document and even I forgot the policy that I have taken. After 1 and half year, I remembered the policy and had to struggle to find out the policy number itself ( after around 20 months) . I didn't want to pay 1 lakh (50K for 2011 and 50 K for 2012) in 2012 to close the plocy. Now I got a check with 6399.34 and mentioned forclosure of the policy. It is mentioned as pension policy exactly opposite as mentioned by Bank manager and the guy sold the policy (Term: 3 year market based policy).

Dear Sir / Madam : I have already made a reply using the link https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedressal.htm...⇄ with the reference no 069678. Almost a month is over since the information has been given. On the assumption that ICICI would solve the problem, I give the details again.

Policy name : ICICI Pru Lifestage Pension ad UIN 105L 100V01
Policy no : 14069449
Complaint ref : 069678 through your portal
Contact no as per policy : [protected]

If you would like to talk to me, please call me in [protected] as the given mobile no is at home and I do not carry that with me to office.

While I appreciate the quick mail response and reply from ICICI customer care through consumer complaints, I look forward to an action with a solution leading to refund of the balance principal amount.

Dear Mr. Perumal,

Thank you for sharing your contact number. Our representative will get in touch with you shortly to assist you with your concern.

We appreciate your patience.

Regards,
ICICI prudential life insurance

ICICI has sent a mail justifying their stand. They take refuge on the printed information provided without addressing to the sales talk provided by their sales team in 2010. Similar mails are received from other investors also. At the end, the investor is the loser. They want me to spare more money to take more trials!!!

[protected] Forwarded message[protected]
From: ravi ranjan <ravi.[protected]@iciciprulife.com>
Date: 28 September 2013 13:03
Subject: ICICI Prudential Life Insurance Co. Ltd
To: [protected]@gmail.com

Boxbe ravi.[protected]@iciciprulife.com is not on your Guest List | Approve sender | Approve domain

Dear Mr M.V Nagaraj Perumal,

We refer to your concern pertaining to your ICICI Pru LifeStage Pension Ad (UIN: 105L100V01) Policy number 14069449 held with ICICI Prudential Life Insurance Co. Ltd

We wish to state that the above policy was issued with a Risk Commencement Date (RCD) of June 23, 2010 basis duly signed application form received by the Company along with first premium deposit of Rs.30, 000/- (Rupees Thirty Thousand Only). Accordingly the policy issued with premium paying term and policy term of 10 years as proposed in the application form.

The policy document which was required to be sent to the policy holder was sent at mailing address registered under the policy on June 29, 2010. As per records, the same has been delivered on June 30, 2010 via Blue Dart Courier with Air Way Bill number [protected].

In order to ensure transparency that the product is issued as per policyholder’s choice, we provide the policyholder with a copy of the application/ proposal form along with the policy document. If on receipt of the same, the policy holder is not agreeable to the terms and conditions, he/she has the option to cancel the policy under the free-look i.e. within 15 days from the date of receipt of the policy document as mandated by the Insurance Regulator and Development Authority (IRDA). The same is also mentioned in the policy document delivered to you.

As per our records, we have not received any communication from you regarding cancellation or alteration of your above mentioned policy within the said free-look period, thereby implying that you agreed to the Policy terms and conditions and that the same was in consonance with the said application form.

Further, company has sent you SMS (Short Message Service) on registered mobile number [protected] confirming the policy details such as issuance date, Sum Assured, Premium Amount, Payment Frequency and Premium Due Reminders, however no concern highlighted then, thereby implying that you agreed to the Policy terms and conditions and that the same are in consonance with the said application form.

Further, we wish to inform you that in case the premiums for first three full policy years not been paid and if the policy is not revived within the re-instatement period i.e., two years from the due date of first unpaid premium, then as described in clause 3.2 (i) Continuation of the Policy the policy shall foreclosed and surrender value shall be paid as applicable as on date of policy foreclosure. The clause 3.2 (i) has been reproduced below for your ready reference.

3.2 Continuation of the Policy:
i. Before payment of three full years’ premiums, if you do not pay any premium on the due date or during the grace period, the Life Insurance Cover will cease and mortality charges will not be deducted. The policy administration and fund management charges would continue to be applicable. You may revive the Policy within two years (subject to underwriting, where applicable) from the due date of the first unpaid premium. During this period of two years, you will continue to have the benefit of investment in the Fund and Fund Value will be payable in case of death of the Life Assured. If the Policy is not revived within this period, we will foreclose the policy at the end of the third Policy year or at the end of the revival period (whichever is later) by paying the Surrender Value as applicable.

As per our records, the renewal premiums due since June, 2011 were unpaid and the policy was not revived within the re-instatement period, the policy has been foreclosed on June, 2013 i.e. after completion of re-instatement period. As per policy features, in case 3 full year premiums have not been paid, the surrender Value paid shall be 30% of fund value as on policy surrender/foreclosure.

Accordingly, the payment towards foreclosure amounting to Rs. 3612.03 (Rupees Three Thousand Six Hundred Twelve and Three paisa) was processed via cheque dated June 25, 2013 .As per records, the cheque has been encashed by you on July 3, 2013.

In view of above and in keeping with the policy terms and conditions we are unable to comply with your request for cancellation of your policy and refund of premium amount paid under the same.

As a very special case, we offer you revival of the policy subject to risk assessment. In order to revive the policy, request you to pay the overdue premium of the Rs.90, 000/- (Rupees Ninety Thousand only) along with the foreclosure amount of Rs. 3612.03 /- encashed by you. The overdue amount of the above policy needs to be submitted along with attached foreclosure reversal form and ECS form.

The above mentioned offer shall be available to you until December 27, 2013. You may visit any of your nearest ICICI Prudential branch and submit the requisite document.

Kindly note, that the reversal of the foreclosure of the above policy has been accepted as a very special case. Further the policy cannot be surrendered or assigned at least for a period of one policy year from the time the above policy is revived.

We hope the above clarification address your concern.

For any other assistance in future, please contact us on our customer service helpline number on[protected] or write to us at [protected]@iciciprulife.com

Warm Regards,
Ravi Ranjan
Manager – Customer Relations

Hi Team,
I was informed by Bijayinee Mohanty, Manager – Customer Relations that they will be sending a new set of documents since I haven't received any documents from 2009 on wards. The PIN in my address is wrong and I still haven't got any plan documents. I want my money back since it was ICICI banks responsibility to send me the policy documents and send at least some emails to inform me about the policy details. Even the Net Asset Value (NAV) was not disclosed by the Manager. I guess it will very less than the money that I invested.

I got the same mail from Ravi Rajan as posted by NAGARAJ PERUMAL M V on Sep 30, 2013. The only difference is the policy number and amount numnbers.

Dear Mr. Suneeshm,

We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.

Regards,
ICICI Prudential Life Insurance

Now the check that I got is also expired. What should I do? Anyway, I have no hope of getting my 50000 Rs from ICICI. I am not going use any ICICI service anymore. Un till now ICICI could not give the NAV (Net Asset Value) of my policy.

Dear Mr. Suneeshm,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Suneeshm,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

icici prudential/ insurance — miss selling of plan

Dear Sir,

May I bring your kind notice towards my pitiable condition caused by an Insurance policy which I availed from ICICI Prudential, ( Policy No. 10779693 Premium Rs.40000/-). Actually I took a policy of ICICI Prudential in Dec-2008 from the agent; he told me that its premium will be single premium. So I agreed and gave premium by cheque. But I did not receive my concerned policy Bond. Then after 15 days I went to the branch to get my policy bond, I was told that my bond was returned from my home, which is not possible as my mobile no is clearly mentioned on the bond and every time my family members are available at my home and I was told that my bond had been received by any employee of the office. I never gave authority to anyone to receive my bond and I was not given any information in this regard. Then they gave me policy bond. When I read the term & conditions of the policy bond, I come to know that it was not the single premium policy but rather it was a regular premium policy (Rs.40000/- per year of the policy term). When I told them about it and requested them to cancel the policy, they told me that the policy that the time was over from its cancellation. But I told them that I was receiving the bond the same day, they were insisting the bond was received earlier so the policy could not be cancelled. I also requested to give bond receiving of the same day; they refused to give receiving also. On my complain assuring that my matter would be solved from head-office but I was not given any complain no. and they told me to wait for fifteen days to solve the problem, then they demanded more ten days even then my problem could not be solved. Now three months have been passed and no response has come yet.
I therefore, request you to look into this matter and relieve me from this problem.

Thanking you

Yours truly,
Date:-


Rajkumar Prajapati
Mo. [protected]
Lucknow.

ICICI Prudential — ICICI Prudential Policies

I got two ICICI prudential policies(Life Gold) to a sum of 2.6 Lakhs as premium. When i got the policy, the way they told me was, "Even during recession we produced 16 % profit for clients and we have an average of 24 % profit".

My current fund value is at a loss of 45,000 Rupees !!! I learned that in the first year, they deduct 18 % as some service charge. I called up the customer support and they said it has a lock in period of 4 years and i cant touch it. The worse part is they said i have definitely pay the premium every year. It seems the second year they deduct 10 % of my premium. At the end of first year, the fund profit is 2 % !!! but they deduct 18 % so an effective 16% loss !!

Even a fixed deposit fetches me 9 % interest and even that gives me an opportunity to withdraw any time. 4 years of lock in period with compulsory premium payments of 2.6 Lakhs and each year producing more loss, they got to be kidding me.

All that i want is to accept the current loss and withdraw my funds at current fund value and walk out but I am unable to. I hate this rip off but i am unable to do anything about it. My email is [protected]@gmail.com Please let me know what i can do.

Dear Policy Holder(Bharatesh),

We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Policy Holder(Bharatesh),

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

icicipru — pf matter

i am devender kumar from nohar hanumangarh (raj)
i regianed ipru april 2009 my emp.id 537119 branch hanumangarh
pf farm sent by me nov.2010 but pf amount not sent by mum. office so kindly sent my pf amount



thankyou

I have received my pf

prudential insurance — add on

Hi,

i don't want the emi to be debited this time from my account any more for policy 03389300.

i had not authorized to debit my bank account to this policy and i am not intrested in this policy at all. this is what i am complaining from the past 2 years
and asking to refund my amount i don't want any add ons. the add ons should be communicated to me orally and not thru post the only insurance that bank told me is regarding the insurance for house and that is one time payment and i had agreed for it and no one from you company has told me that i had given an add on as a complimantary. complimantories are ment to make the customer happy but not screw him.

i have been calling your customer care when first time my bank account has got debited for this policy till that time no one has communicated to me and i don;t trust letters as i haven't even got the original documents of my home loan from the icici bank. so i damn trust letters

i want my funds( 2 yrs emi) to be reverted back to my account and intrest on that amount and my phone bills for calling your customercare

last time when i lodged a complaint one of your manager prem( Secunderabad branch near sangeeth theatre ) called me asked me to come down to the branch and when i called him that i am coming to branch he said he will not be available and will send an executive to my office and he told me that he will explain the product and other products so that i can change to any other product if i want and he also told that if i am not willing to any of those products he will try his best to revert my money and when i called him today he says i havent given u any option other than closing and keeo quite. even he promised me that he can take care of my home loan intrest rate

i want this to be sorted ASAP

i am not intrested in this policy at all none of you guys explained me before giving it to me as add on neither told me that you are giving me an add on


Don't take granted that customer is willing to take the policy if he has not reverted back in 15 days after delivery date. if the bank is conjuice enough to call him and get the confirmation how can you expect a normal person to call uncessarly to all the insurance companies and tell them that boss i am not intrested and where is the proff that he has agreed. if there are any add on please do inform the customer over fone or personally and not thru letters. and i strongly say that icici policies are such a way that customer feels happy when he is coming to your products and feels very bad once he has taken ypur products as the polices never take care of retaing the customer they only try for getting more customer base.


Inspite of charging the highest intrest rates this is a bonus for us

Regards,
Ravi

Dear Sir(Rajkumar),

We regret the inconvenience caused. Our representative will get in touch with you shortly

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Sir(Rajkumar),

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

ICICI Prudential — not giving welcome kit

dear sir,
my unit manager was mr. vivek kumar gupta, to whom i gave Rs.1000 to participate in irda exam and my exam was 0n 6th of April. i have pass out in the exam before that v.k.gupta(U.M.) left the company my new u.m. Mr. arif is having my welcome kit and not giving to me and saying that bring 2-3 policy then i will give it 2 u. then i approach to s.m. mr. vivek singh, he also said in same manner also said i will not give it 2 u in case u bring some cases (policy) or do what u can.
sir, help me and advice me what 2 do
thanking u
vishal sahu
cantoment, r.h.tower, varanasi

smartkid,icici — non-receving of Certificate

Sir,
I did not get the ICICI (Appointment No.[protected] Smartkid plan certificate from your end though I have already paid the total sum of money Rs.10600/- dated 24.08.09.but did not yet get the Certificate.plz. inform in the following ph.no [protected] or in the mail id.saumen.[protected]@gmail.com.

Dear Mr. Senthil,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Senthil,

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

ICICI Prudential — return payments

I PAID MY FIRST YEAR PAYMENT ON 22 FEB.2008 AND SECOND AND THIRD YEAR PAYMENTS TOGETHER ON11 JAN.2011 BUT UNTIL NOW NO ANY INFORMATION ABOUT MY MONEY. NOW THE SCHEME ICICI PRUDENTIAL LIFE INSURENCE MATURED SO IWANT MY FULL PAYMENT

Dear Mr. Mathew,

We regret the inconvenience caused. Our representative tried contacting you on the registered number however could not connect with you.

Please be assured that we have taken a note of your concern and shall update you on the further development of the case. An acknowldegement has been sent at your registered email address as well

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Singal,

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

Icici Prudential Life Insurance — NOT RECVIEVED THE CARD

Hi,
This is chandra mohan i have applied for card in the month of may 2006, i got the PAN number but not the card.
I have the details of my PAN number, application number.
kindly please reply if you have a solution ti this.

thanks

Dear Mr. Dhiman,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

iciciprulife policy — I want to updated myChange of address

let me Know i can able to update my profile, since is it required every time to get the pass word? No clarity . please explain . already I have registered ID and I canot access every in passward . Each time I have to go for Get the New passward. I donot any time to contact service centre . If possible i can able to register / update my profile thro e mail

please response

Thanks

panneer selvam .K.G
[protected]

ICIC PRU LIFE INS CO LTD — NO INFORMATION PROVIDED TILL DATE

This is for your information which kind of service provided from your side.



I am taking a policy from ICICI Pru Life Ins in month of Dec 2008. Till date I am not getting any information from your side also no one your satisfactions ans given your valuable employee. Whenever I call them for my change address and update new or what is my policy status or what is my fund value no ans. Just like give me 2 day’s every thing will be received.



ICICI Pru also never approach for provided any information call to me. That is really remarkable think If someone person trust in your company and invest any money from his pocket any one responsible to given any information or not?



Toady first time I call to customer care and she was given all detail which I want.



But how many customer go to call center and ask about req information. This your Company and your employees responsibility how taking policy from customer.



Pls look into matter and do correct action, This is issue of service level what you are offer.



Regards,



Pratik Shah.
Ahmedabad.
M. [protected].
Ph No.[protected]

iciciprudential life insurance — till date i have not received my letters

i vikash kumar pandey and my POD no : [protected] but till date i m not received my official letters.kindly help as soon as possible.

regards
vikash pandey
mob no [protected]

ICICI Lifer Insurance — Poor Quality and no status of policy

DONT BUY ANY INSURANCE FROM ICICI SERVICE LEVEL ARE LOW AND FROM
2 MONTHS I DONT HAVE ABY STATUS OF MY POLICY..

BELOW MAIL WROTE TO ICICI

I just want to bring to notice that your service is really your Unit Manager Dipan Kotian from mumbai branch through them i have taken a life insurbace for 25lacs and she never pick up my call her mobile no.[protected]...

my application No. is LL 37169280.

I just lost the faith on your company and would always prefer LIC but she came and fill up the form than i have given her a policy but now she don’t even pick up call and provide feedback and even his colleague Mr. Rupesh [protected]. Always fooling me up by saying that you will receive the documents in neat two days but not yet received...

Mr Rupesh has said as "Ur policy is nt yet issued but don’t wry it will get issued in a day or 2 vid d date of 31st...” from his mobile....

i have posted the same complaint at consumer forum and let see in how many days I will receive the reply from your side....

ICICI Life Insurance — cancel the policy

Sir,

I am A.Kiran had open life insurance policy in ICICIC in 2008 ,policy No is 08768831,now I would like close my policy .I am requesting you to make my policy cancelled and credit the amount in my account

icic prudential lifeinsurence — let me know about my policy

my name is saju abdul azeez my policy no 10153411 on datednov 30 2004 untill i did not get the feed back about my policy .i want know about my benfits and groth can you sent complte details.i am pay my premium regulerly .also can i get the onlieid and password. my email [protected]@yahoo.comtel[protected]
thanks

Dear Mr. Vora,

We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.

Regards,
ICICI Prudential Life Insurance

My policy No. is 14190548. I want to change my address in it. And also I am not able to login to my policy. Please help me to do it as early as possible.

C Balashouri
[protected]
[protected]@gmail.com

My policy No. is 14190548. I want to change my address in it. And also I am not able to login to my policy. Please help me to do it as early as possible.

C Balashouri
[protected]
[protected]@gmail.com

Dear Mr. Balashouri,

Your request has been noted. Our representative will get in touch with you in the next 4 hours to assist you.

Regards,
ICICI Prudential Life Insurance

Hi All,
I have went to ICICI Bank to open an PPF account and ICICI Executive told me I should better go for Wealth Builder Plan and I was totally not aware of as this is Life Insurance Plan. When on the same say I called the same person to cancel the request he told me that I got processed and he can't help me on this. I have called customer care also but nobody helped me on this.

I have application no - OS00315976 .
Can anybody help me here that how can I cancel this policy .

Dear Mr. Jhawar,

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com from your registered email id.

Regards,
www.iciciprulife.com

insurance policy — not to get policy

dear sir
i depoisted cash Rs. 25000 to Mr. Dalip Singh at Gurdaspur(Punjab) branch at the end of Dec. 2007.
yet now i did not get any policy nor any recipt from ur side.
i am in doubt . when ever i contact Mr. Singh regarding this he says it will come u will get it in two or three days.
Pls sir look into the matter so that i get my policy.
With thanks
Rajiv Soni
[protected]

ICICIPruLife Insurance Policy — Non Delivery at given address

Yours is a hopeless courier service.Earlier a cover from ICICI Bank is not delivered and when tracked on line for delivery details, it showed a delivery time as 23-30 hrs on the day of receiving a sms on the mobile.Non of the numbers given in the sms are responding.
Now the above Policy is not delivered at the given address not even any sms was sent from EXPRESSit.
Any other standard courier will leave a message with phone number to contact ascertain the status.
I don't know what kind of tie up you are having with ICICI and what kind of personnel you are engaging to handle your services.

ICICI Prudential — Non delivery of insurance+investment document by ICICI

On 13th July 2009 I got a call from a call center on behalf of ICICI Lombard. After having little knowledge from the caller I given him my residential address to send their business executive.

On 14th evening one Mr. Shalimar Khan (Mobile No. [protected]) visited my residence and collected a farm duly filled and signed alongwith a cheque of Rs. 2500/- for two months premium. However, some papers pertaining to my childern were not available with me at that moment, he said that those papers he will collect from my office at Rail Bhavan, New Delhi but he did not turn up for three or four days. Thereafter, I tried to contact him on his above given mobile no. which he was not picking up during day hours. At around 21:00 hours I again tried him from my other mobile no. which he has attended and on being asked about not picking up a call during day time he said I was in meeting. Anyway, he assured me that he will send one Mr. Narain (Mobile No. [protected]) to my office and will get the remaining papers collected for further submission. Next day Mr. Narain came to my office and got the papers collected but was again in vein when for about 10 to 12 day no feedback received by me. Then again I tried both Mr. Shalimar and Mr. Narain, who have given reasons (however not convincing) for not giving any feedback.

After sometime, I again telephoned them and persued them for policy documents. After my regorous follow-ups I was succeeded in getting sms on 11.08.09 at 17:40 hours from AD ICICIPru which was as follows :

"Plan Name : Health Saver, Policy No. 12338188, Covers: You, your Spouse, Kid1, Kid2 & Kid3. Call24X7 ClaimCare: [protected], Fax No. for Cashless:[protected], Sender: AD-ICICIPru, Message centre:[protected]"

Now, it is 19th August, 2009 but I am still awaiting for the documents.

In view of above, it appears that either something is going wrong in ICICI Prudential unit or the persons with whom I dealt with are FRAUD. If they are fraud, how the money is fetched from my account which was in favour of ICICI Prudential Limited.

You are, therefore, requested to please look into the matter and sort it out as soon as possible as it is causing me an agony which may lead me for legal remedy to available court of law.

All rights reserved without prejudice.

Thanking you,

Satish Kumar Gupta
1480/5, R.K. Puram,
New Delhi.
Mobile No. [protected]

Respectated Sir,

Last year I had taken policy from ICICI bank. Policy no[protected]sava & protect)
After 6 monthes form Delhi office regularly phones were start to come on my mobile no[protected].
They were asking this policy were closed by Bank and you have to change over your plan and this is not benifitioal palns ., etc.
After so much time we are agree to convert this plan and they were said they were transfer first policy amount in to second. And they were give us new policy which we were understand with primium of 30, 000. And this policy no is 12235475. with half yearly premium. The concern person name is Mr Malhotra from ICICI bank Delhi.

After one month same person come to us and tell us there were new plan and ones again you have to change you plan which will more benifitiol to you and also saying that you have to pay only 15000 more within 3 days and your getting more benifial. We pay more 15000. But what happen we recive 3rd Policy .Policy no is[protected]Life Stage Assure.)

Now ICICI bank send us a latter you have to pay preimum otherwise policy will be lapes.

We inquire hall matter then we know on my name there will be three diffrent policy. And I have to pay 90000 Rs per year as a premium.

I had done a complaint 2 to 3 times but they were saying you have to pay, there will be no any provision to cancele the policy . No transfer of mony is possibel. Please sir help me. otherwise i am finished. I am not able to pay 90000Rs per year. I am able to pay or my requiremnt is of only 30000Rs premium.
I am very much upset nobody gives us a reponce from ICICI bank only they were sending a latters you have to pay otherwise lapes. When I am paying mony for same policy each and everytime new policy had been come from last 1 and half year.

Please help me out sir. There are any other source how I can get it out from this fraud. Otherwise I m finished and my total amount of 60000 which i were alredy payied is lapes.

Please suggest any way. Or any hep from Policy or legal authority.

Appriciate your help.

ICICI Prudential Life Insurance Co.Ltd., — Gift Voucher Not given....

I AM NIMESH PATEL. MY ADVISOR CODE 00283347 .. I WAS WORKING IN ICICI PRU LIFE INSURANCE CO LTD AS ADVISOR FROM 1/12/2007 TO 30/03/2009..

DURING THAT PERIOD OF TIME I ACHIEVED MY TARGET AND WAS GIFTED SOME GIFT VOUCHER OF APPROXIMATE AMOUNT OF RS 50000/- ..

ON 17 DEC 2008 THEY WROTE ME A LETTER THAT YOUR GIFT VOUCHER POINT IS DUE, SO REQUEST U TO WITHRAW YOUR POINT....

SO ON 25 OF DEC 2008, I TOLD MY SALES MANAGER TO WITHRAW THAT POINT AND HE DID IT...

ON 17 JAN 2009 THEY SEND ME A LETTER IN WHICH THEY MENTIONED THAT, YOUR GIFT IS PENDING DUE TO SORTAGE OF GIFTS AND THEY TOLD ME THAT WHEN EVER WE GOT PRODUCE FROM COMPANY WE WILL GIVE U AS SOON AS POSSIBLE...

BUT ON 15 MARCH 2009 AGAIN I WENT TO MY SALES MANAGER FOR COLLECTING MY GIFT, HE REQUEST ME TO ONCE AGAIN TO WITHRAW MY GIFT POINT. BECAUCE OF THAT LAST PROBLEM OF SORTAGE OF GIFT VOUCHER OR OTHER PROBLEM MY POINT IS NOT REDUMPTED.. . SO ON THAT DAY I AGAIN REQUEST MY SALES MANAGER TO WITHRAW MY ALL GIFT POINT... AND HE MADE IT...

NOW, ON 1 APRIL 2009 AGAIN I WENT TO MY SALES MANAGER FOR MY GIFT AND I WANT TO LEAVE THAT LIFE INSURANCE CO. ON THAT DAY HE TOLD ME THAT YOUR POINT IS BEEN REDUMPED AND WILL SOON RECEIVED AT YOUR ADDRESS..IE HOME ADDRESS..

ON 15 APRIL 2009, I GAVE RESIGNED FROM THAT COMPNAY.
NOW AFTER RESINING THAT COMPANY THEY TOLD ME THAT WE ARE UNABLE TO PROCESS YOUR REQUIEST OF GIFT POINT BECAUSE O[censored] RESIGNED COMPNAY.

BUT I HAD ALLREADY REQUESTED COMPNAY TO REDUMPT MY GIFT POINT ON DEC 17 2008.
THIS GIFT R MORE THAN 50000/- RS...

MANY MANY FOLLO UP , BUT IN VEIN...

SO REQUESTED U TO LOOK AFTER THIS MATTER AND DO NEEDFUL FOR ME ...

THANKS

REGARDS

NIMESH PATEL
[protected]

ICICIC PREDUNTIAL BOND — NOT REFUND

Non receipt of Maturity Amount

Dear Sir,
This refers to the following details o[censored]nsecured Redeemable Bonds in Nature of Debentures.. (ICICI SAFETY BONDS - Feb 2000) which was alloted in the name of Chandrakant Chhagan Sonawane on 24/03/2000.
Certificate No. = 103686
Bondholder Number = 06908477
No....

insurance policy — id not activated

sir, there are two policy 1 .rmp2804charanjeet111209 2.rmp24860sujan181209 not activated , what is the reason ?

Icici Prudential Life Insurance — Non-delivery of Policy Documents

I have made two annual premia of Rs.12,000 each for my ICICI Prudential Life Insurance Policy No.12619215. The service executive from your company failed to ensure the delivery of the original Policy documents. I have made minimum ten visits to your East Fort office and gave even written requests for the same. Every time the lady at the counter says one or other excuse. I am disappointed and have no option other than writng to you.Sustantial losses on the said investment alongwith the non-cordial response from your staff is hurting. Kindly ensure that the customers are not at the mercy of your negligent staff and my policy documents are delivered promptly at the earliest.

Dear Mr. Deshmukh,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

This is still pending with ICICI and when post same complaint on ICICI Pruv Life website complaint forum, they had simply replied that we can not help you out. Which simply means they are agree to this and they do not care about company image in market too.

Very disgusting experience and we do not have law to protect us.

Dear Mr. Deshmukh,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

ICICI Prudential — Non payment of declared dividend

To,
ICICI Prudential
India

From
V Selvapandi
Singapore

Sub: Non payment of declared devident- folio no: 1660269 /46.

Dear Sir/Madam,

I am very disappointed and sad by the way ICICI Prudential’s sevice provided to customer. I have mutual fund account and My Infrastructure fund declared devident by the month of March 2008. But, the devident has not been credited into ac sofar.
Regarding this I contacted customer service (call center) by mail and phone several times. I was told the same story and then concluded that they would get back to me in 2 working days. At one time, recently, I bursted out and asked the lady who attended the phon to provide contact of superior to make complaint on the customer service. Though I was insisting her for more than 10 min, she refused to provide any details of superior and simply put down the phone. I am keeping on calling right from month devident declared.
I have never come across such worst service in my expericence. It seems, there is no proper follow up as the different people attend when ever we equire on the issue. When first time I called I was given with complaint no. But, this is no point unless the person attend the call or mail really put effort to solve the issue soon. it seems they simply record the customer call then put it aside to let other people solve.

I hope to receive useful reply on the issue.

Regards,
Selva

ICICI — Not received

Hi,
ICICI has sent courier to me on 18th july 2008.till now i didnot receive the courier from EXpressIT Courier.

My Bill Number is:[protected]

ICICI sent to me SMS that security PDCs sent on[protected] by Express IT courier AWB No. is [protected]

Same not received by me till date. Need urgent attention pl.

Thank you very much Alloted my PAN CARD, But i am not received my pan card, The Courier People Not Delivered Sir / Madam, They People Send Back Yours Office in MUMBAI .It take Time More Than Two Month.It is How's Mistake I don't Know Sir/Madam, I was not given my pan card Number it is very sereise in my Account section. Please can you HELP ME Sir/ Madam.Please can Delivery This Address Sir /Madam..Can you HELP THIS ONE SIR/MADAM.

c/o Ad.santosh jain
Chandra shilp sadan
House no.385, near
Mothe Aachit Mandir
Lakda pull, Mahal
Nagpur440002

ICICI — PAYMENT NOT RECEIVED

Bondholder no. - 7122515
Name of Investor - Ram Kumar Yadav
I have already informed you that our local post office has informed that I have not received such regd letter 31705 for delivery. I have more thorough inquiry at my Najafgarh Post office but in-vain. Kindly look in to the matter I have not receive red the payment till today i.e. 08/09/2010

Hi,

We apologize for the inconvenience caused to you.Please write back to us with your contact details at [protected]@icicibank.com and we will contact you to address your concern.Kindly refer "715127" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Mr. Gir,

We are sorry to hear your concern. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Gir,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered postal address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

I have not received my premium paid statement of year 2013-2014

I have not received my premium paid statement of year[protected] of policy no[protected]

Dear Mr. Kaushal,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Mr. Kaushal,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance

Dear Sir(Ashutosh),

We regret the inconvenience caused. Our representative will get in touch with you shortly to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

Dear Sir(Ashutosh),

We understand our representative has contacted you and resolved your concern to your satisfaction. Accordingly, a communication has been sent to your registered email address. Is there anything else we may assist you with?

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance