IDBI Bank Complaints & Reviews

There are many problems from banking side with customers:
1) sometimes we tried to withdrawl payment then issue created by your system that amount deducted from our account but not dispached through machines outside, and a customer waits for 15 days of that amount which one is credited back to our account, but simply this is not the customer problems it is your banking machine problem, so why suffer your customer 15days for that amount,
2) sometimes your banking staff not attending the customer after 4 pm working hours,, (Not for money withdrwal of diposit as well as not for passbook works. Is it ok to satisfied a cutomer according to you sir, please take action against it due to which your customer not suffers from these problems.

Dear sir
I withdraw cash by my idbi atm from sbi atm of rs 10000. But i received 8500 only. Transection date 22/06/19. I submitted my complaint in same date but no reverse till today 08/07/19. I contract to idbi customer care so many times in this period but no resolution from bank end this is too bad for all idbi customer's
Transection date - 22/06/19
A/c no - [protected]
Reg. Mob. - [protected]

Dear sir,
I would like to inform you that i made a transaction with my idbi visa debit card ending in 6361 on amazon.in on 16th june 2019 for an amount of rs 799 which was cancelled and refund processed by amazon on 21st june 2019 for rs 799 with refund reference number:[protected].
Customer id: 5441047
Taking into consideration normal working days it should have credited into my account statement couple of days back itself which isn't the case till date, so i request you to "file a charge dispute" with "refund reference number:[protected] also provide a reference number for the charge dispute filed.
According to your banking policies it should have credited in 10 business at max. But its more than 20 days now and the amount isn't credited till date as of 8th july 2019.
Request you to kindly resolve the matter and credit the amount back into my account at the earliest.
Looking forwrd to your reply.

Dear mam/sir,

I was transferring 8000 tomr. Pankaj account in dated[protected] but he didn't receive any amount from my side. I was tired one times and amount debited from my account. I am not received any amount for long time

Kindly solve this matter.

Who is responsible for this??
Name - shubham kumar dubey
Accot - [protected]

As i approached your employee with name sailendra of the branch for a small enquiry on behalf of my father since we had been waiting since morning at the showroom for the loan amount transfer, he was instantly rude with me. I am accounts officer with commercial taxes division (Hq), gangtok. The behaviour of his was very unprofessional. I am going to suggest everyone i know, not to open any account with the said branch and bank. Unprofessional people can ruin not just the day of the customers but also the reputation of the bank.

I'm t. Rakesh sharma, s/o s. Thangaraj, i went to the idbi atm at chennai mahalingapur on 4/07/19... Time; 8:21 hrs... To recieve rs. 6500 but my transaction was failed and i didn't receive the money from the above mentioned atm... But i received a message from idbi bank that i debited rs.6500. So please kindly look into my problem and address my issue regarding it.

Dear sir,
My name is vinit saxena s/o shri nand kishor saxena live at govindpuri haridwar.
Dated 24/03/2019 i went to your idbi bank branch ranipur haridwar (Near city hospital), from where i wanted to withdraw 1 lakh 30 thousand rs. Through cheque. There i submitted my cheque to a girl pallavi chauhan (Cashier) sat on cashier counter and she gave 1 lakh rs. To me from the claimed amount. She pleaded with me for those 30, 000/-rs.in first she gave me notes of 100's and when i counted these then they were only 1 lakh rs. After that when i told her then all 100's notes taken by her back and given bigger notes rather than it. She was trying to ensnare me and not ready to give my 30, 000/-rs. When i did protest to all of this then assistant manager of that branch came there. I had recorded all this incident. The assistant manager did'nt take any action on this matter and she had not told her at least once time that why are you not giving the customer withdrawl money and she told me back that i should stop to record this.
Dear sir your branch contains my and mine family 7-8 a/c's in which transaction of money goes well. After this incident i told to ms. Pallavi chauhan that your bank holds more than mine 7-8 a/c's, so she started to talk very rudely and said close your all a/c from our bank, our bank is not stand on your a/c's.
Dear sir/madam i felt so ashamed front of those individuals who were available there.
Sir/madam this type of behavior with their customer is not good for your's bank repo/image.
I am thinking to close my all a/c which are in continuation.
So it's my humble request that please close my all a/c from your bank, i don't want relate with your bank. And dismiss that girl pallavi chauhan from your bank's job otherwise i will go on court against your bank and that girl pallavi chauhan to misbehave with me and to paunch my money.
So take appropriate action on this incident as soon as possible.

Idbi a/c number's
[protected]
[protected]
[protected]
Cust id[protected]

Regards,
Vinit saxena
[protected]
[protected]

नमस्ते साहेब
मी आज आपल्या मालेगाव शाखेत १२ ते १२.३० दरम्यान डी डी काढण्यास गेलो होतो सर्व पूर्तता झाल्यावर मला सांगण्यात आले कि आपण संध्याकाळी ६ वाजेनंतर डी डी घेण्यास यावे मला आचार्य वाटले कि इतका वेळ लागतो का डी डी ला असो तरी मी दुपारी 3 वाजेच्या दरम्यान गेलो असता मला तेच उत्तर मिळाले कि आम्ही तुम्हाला सायंकाळी ६ वाजता बोलावले होते त्या आधी आम्ही तुम्हाला डी डी नाही देऊशकत मग
मी संध्याकाळी ६.१० गेलो तेव्हा आपली बँक बंद झालेली होती.आपण असे खोटे बोलून ग्राहक सेवा करता का? का आपण ग्राहकास नवीन पद्धतीने त्रास देण्यास सुरवात केली आहे हे समजणे गरजेचे आहे तरी एक खोटी आशा बाळगतो कि आपण योग्य ती कार्यवाही कराल
धन्यवाद

आपल्या बँके कडून एक पिडीत झालेला ग्राहक
राहुल देवेरे
मालेगाव जि नाशिक
महाराष्ट्र

Respected sir,

Sub: money was debited from my account, but i didn't receive it while withdrawing from the account.

With reference to my savings bank account with idbi bank. I regret to inform you that i was not delivered cash from the atm while i attempted to withdraw cash from the machine and i furnish here below the details for your information

Name of the account holder: vinay sharma

Account number & customer id: [protected] & 94030484

Debit/credit card number: [protected]

Name of the bank and branch where the account is maintained: idbi icrisat patancheru-502324

Date of transaction: 1 june 2019

Transaction time: 12:58 pm

Transaction amount: rs. 10000

Location of atm: g-3, satya sai complex, k. P. H. B, bhagya nagar colony, hyderabad, 500072

Atm machine pertains to (Bank/service provider): andhra bank atm

On the date and time as mentioned above, i attempted to withdraw cash using my debit card and pin number; the machine did not dispense cash; however, i was not informed even that my account has been debited for the amount as mentioned above.

In view of the circumstances as mentioned above, i complain to customer care on the same day and fill the complaint application regarding this incidence in my home branch in next working day. After waiting for more than 28 days will not get any positive response from their side. When i approach customer care regarding this again they said you approach your branch for further detailed information your complaint get rejected two times. I request you to kindly look upon the matter to re-credit the amount to my account at the earliest

I was filling my gst 3b reurn and created challan and proceeded to make payment through net banking. After entering transaction id there was no response and hangup. I again entered into gst login and again reached to transaction level same thing repeated and could not rach to denial or confirmation. Third time i again went through same process and this time reached upto confirmation.in this duration i received only message for last transaction only. After some time when i wanted to make another payment than only i came to know that 3 times rs 62886 have been deducted. I immediately called my home branch and after discussion i submitted all details through mail with request to take immediate action. I was informed that concerned person has been advised and 2 transactions will be reverted. I was socked to know that on 24.06.2019 all three transactions have been confirmed in my gst ledger. This has sacken my confidence about idbi banking. Bank a/c no [protected]. Mob no. [protected] malu ram choudhary

Date of withdrawal: 16-mar-2019, at evening
Atm bank: idbi, sector-14
Debit card related to : citibank
Amount withdrawn: 2500

Sequence of event:
Used atm to withdraw inr2500
Entered the pin and machine made lots of noices of counting money etc. But the cash dipencer did not open at all
I waited in that atm for 5 mins to check if cash will dispense but nothing happened.
There was no guard in the atm premises
I came outside the atm and called citibank
They provisionally credited back the amount inr 2500 subject to investigation
Received a call from citibank approx after a week or so that in investogation idbi bank has presented their machin's reading and it says that the cash was dipensed.
I mentioned to citibank customer care represntative to ask for the cctv footage as no cash was dispensed. I also asled them to check for log of maitennace of the atm as it was not working so somebody must have gone to make it functional again. Representative said that per sebi bank can refuse to provide the cctv footage, they do not obligate for the same but still he will try.
After that i got this email that the investigation shows cash was dispensed and as a prrof they provided this electron generated
Amout was debited again from my bank account with 2500 and i dint receive my cash back.

Hi,

This is to inform you that on 07th june 2019 time 03.12 pm i had withdrawn amount of Rs.5000/- from the Dena bank Atm at loni, Indapur, but i didn't get the money and the amount had deducted from my account .Kindly consider this as my request and do the needful as early as possible.

Regards,
sreejith c soman
IDBI customer, Bangalore.
...

Dear sir / medam irctc online booking my ticket cancel irctc and refund by irctc booking date 17 may refund irctc to bank 23 may not my account credit please help bank Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 325.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:20-May-2019
Refund processing date:23-May-2019
Refund amount:325.0
Refund reference no:17203019141920833841271
Payment Option used : Credit & Debit cards / Net Banking / Wallet (Powered by Paytm)

Respected here with given our account chennai tambaram branch R.jothiparthasarathy No.[protected]
mrs.j.shakila [protected]/ T.j.Hemnath [protected]/ T.j.prathipa [protected].self retaierd from AIRINDIA Chennai airport shiffted my house to madurai Jayabharath metro city total account transfer request has given on 3rd may 2019 at k.k.nagar Madurai branch till date not transfer our account on April 20 visited tambarambranch they say after reaching your native apply the transfer with my family visited Madurai branch four times till date no action done it very irresponsible kindly verify and do the needful.jothiparthasarathy

I am not able to create my online net banking user id and password.. It is showing me an error named "invalid input data" i don't know why i am getting this kind of error i checked in all browsers and pc also then also i am getting the same kind of error.. Please take my complaint seriously it has been 2 months i am trying to resolve the matter even bank manager is unable to do any this. Resolve it quickly....

It has been 11 working days since my account has been debited for a transaction i made on swiggy. The date of the transaction was 18 may, 2018 and the refund has been completed from swiggy's end but i have not received the credit in my account. Furthermore, idbi has set me up on a cat and mouse chase and has made no efforts to resolve my issue as yet.

Sincerely,
A disappointed customer.

My online banking has blocked for no reason . I contacted customer service many times but they not able resolve . After long waiting for hours in call representative tells server problem at their banks, please call tommorrow. Now I fed up calling customer care and sending
Mails to concerned dept. No response from their end. planned to cancel my account..

No message received for transaction but regular fees deduction done from account for msg service. I complained many times but not resolved. Now I left that issue as it is . Fed up calling customer service. Need to speak in hours with representatives.
...
Poor customer service and no competent staff to resolve Online issues.

Really I will not recommend anyone to open account at IDBI.

My account no :[protected]
My mob no:[protected]

My name is namrta lakhwan. I made a transaction on 9th may to ferns and petals on 15th may i got my message for refund in 10 working days but its 15 days and i have not received my refund. I called customer care of fnp to enquire but refund request from there is forwarded to bank already
My customer id is 86478199
Arn transaction number is 74056639136913557148834
Amount to be refunded is 350

Most respectfull sir: my mother archna sharma account no:[protected] /senior citizen unable to handle account in branch palwal-121102/ which transfered from home city hodal-121106/ so she was unable to opreate the account after transfer far, more she has not source of income to handle the account capabilities in further. So please here is humble request to close her account asap. Now she unable to handle this account far from the city. Thanx and sorry. Plz

I have saving account with kotak bank. On november 07 2018, i erroneously transferred rs. 6, 500 vide reference number[protected] and imps number[protected]. I have made an error and wrote 071 instead of 017 in beginning of the account number. However name of beneficiary ifsc code branch details were correctly mentioned.

I have submitted a written request with operations head kotak mahindra bank fort branch on november 09, 2018. Further they have sent mails from november 12, 2018 to idbi and on november 26, 2018 to bankura branch and i personally spoke to mr. Tamal from this branch. However there is no sort of cooperation from any of the branches. Branches say ho can refund but we as outsiders cannot contact ho and bankura branch has extremely unprofessional and non cooperative behavior. Request for refund as its been 196 days of intimating the bank and there is no progress in the matter request you to refund rs. 6, 500 and mail me the contact details of the concerned person.

I have spoken over call to call center mulund west branch cuffe parade branch and bankura branch and its surprising that still i am told contact ho where there is no way to contact ho and branch by itself is not taking any initiative to refund the money. Further mr tamal has strictly told that he cannot help in the matter.


Kindly look into the matter and refund my money at earliest.

Also, i am referring to

- my request letter submitted to kotak mahindra bank, fort on november 9,
2018;
- mails sent by kotak mahindra bank limited end number of times;
- my teletalk with idbi branch managers of mulund, cuffe parade branch,
Bankura branch;
- my teletalk to idbi customer care end number of times;
- updating complaint on your portal;
- my mail on fri, nov 30, 2018 at 1:26 pm,
- visit to cuffe parade branch on november 12, 2018,
- mail on : dec 11, 2018, 4:37 pm,
- dec 26, 2018, 10:41 am;
- subsequent visit by my parents / acquaintances to idbi branch, belapur

Its been more than 196 days.
Request you to refund the money.