| Address: Mumbai City, Maharashtra, 400093 |
Khushboo waman salve
Mar 14
To me
Dear madam,
We apologies for inconvenience caused to you.
With reference to your appended e-mail, we would like to inform you that we have raised the dispute for the said transaction and as per existing mechanism for settlement of debit card pos dispute, reversal of funds may take 30 working days for unsuccessful transaction or 45 to 60 working days for successful transaction from the date of complaint registered by the complaint at bank. Reversal of funds in such cases depends on the claim made by merchant or correspondent bank on behalf of merchant.
Please check your account after 30 working days and confirm whether disputed amount
Has been reversed in your account.
To know the status of reversal, you may also call on our below mentioned phone banking numbers :
Toll free numbers for mtnl/ bsnl customers is[protected] and toll free numbers for other customers is[protected].
Note :
To proceed further we need scanned copy of letter signed by you with narration of the disputed transactions in english language. You may either submit a letter at the nearest idbi bank branch or can provide us with the scanned letter. The letter should contain card no, a/c no, date of transaction, merchant name, disputed amount times, sign of cardholder with date. The letter must be in pdf format.
Regards,
Khushboo waman salve
Customer care centre
Idbi bank ltd
— original message —
From: tanvi koli ([protected]@gmail.com)
Date: monday, march 12, 2018 02:22 pm
To: [protected]@idbi.co.in ([protected]@idbi.co.in)
Subject: payment issue
Respected sir/madam,
Further to our discussion with idbi bank employee (Swapnil ghade), please note i will register my complaint regarding payment issue.
Please find complaint no. As per below :
Please note the reference number : web/[protected].
Your complaint will be forwarded to the concerned department for necessary action.
We shall update you on the status within 8 working days. You may track the complaint status through 'track complaint status' option.
Kindly note my ac no. [protected] - tanvi patil - on 27th feb 2018 i was trying to book my ticket from b2bfare.com & at the final stage of translation it will be decline due to idbi bank server error but my payment of rs. 12569 is deducted from my account but note received my merchant & yet not (12.03.2018) received reverse amount received in my bank account.
Please help me as i want to book my ticket
Please reverse my money in my bank account urgently.
Regards,
Tanvi
[protected]
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डिस्क्लेमर : इस ई-मेल में आईडीबीआई बैंक लि. से संबंधित विशेषाधिकार-प्राप्त सूचना या सूचना निहित है और केवल उस व्यक्ति के उपयोग के लिए निर्दिष्ट है जिसे वह प्रेषित की गई है. किसी अन्य व्यक्ति द्वारा इस मेल तक पहुंच अनधिकृत है. इसे (पूर्णत: या अंशत:) कॉपी करना या निर्दिष्ट प्राप्तकर्ता से परे इसका वितरण करना प्रतिबंधित है और गैर-कानूनी भी हो सकता है. प्राप्तकर्ता अभिस्वीकार करता है
कि आईडीबीआई बैंक लि. ई-मेल पारेषणों पर नियंत्रण रखने या उनमें निहित अंतर्वस्तुओं की अखंडता सुनिश्चित करने या उसकी गारंटी देने में असमर्थ रहा है और यह भी अभिस्वीकार करता है कि इस संदेश में व्यक्त विचार वैयक्तिक प्रेषक के विचार हैं और आईडीबीआई बैंक लि. पर आबद्धकर नहीं हैं. ई-मेल परिवर्तित किए जा सकते हैं या उनकी अखंडता की गारंटी नहीं दी जा सकती है. आईडीबीआई बैंक इस ई-मेल के कारण हु
ए किसी नुकसान के लिए कोई देयता स्वीकार नहीं करता है. यदि आपको गलती से यह ईमेल प्राप्त हो गया हो तो कृपया प्रेषक से संपर्क करें और इसे अपने कंप्यूटर से हटा दें.
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IDBI Bank customer support has been notified about the posted complaint.
