[Resolved]  Idea Cellular — 4g network or range problem

Address:411057
Website:Idea

Mai hinjawadi phase 3 mai rahata hu aur mainaapka idea ka sim use kar raha hu... Pichale do salo mai aapne idea ko 3g se 4g kiya hai... Are chutiyo 3g hi sahi calta hai aur aapne hume 4g network diya hai... Isase aaccha to 2g ka network hai.. Phone par baat karne lagta hu to bich me hi range chali jati hai... Kya ghante ka 4g network dete ho... Are kuch karo internet ki to ma bhen ho gai hai salo.. Pareshan hua hu tumhare is network se... Jaldi ek badasa tower lagva do hinjawadi phase 3 me
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Dec 6, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 05, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per recent communication, we would like to inform you that your concern has been raised under complaint no:[protected], which is expected to be closed by 10/11/2018. Your patience & cooperation while we work on this, is much appreciated. 

Regards,
Prajakta
Complaint comments 

Comments

By mistake I done 2 recharge of amount 398 to same number.. so give 1 recharge amount back to me..

Idea Cellular Customer Care's response, Nov 5, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi
Sir,
I gone to Dubai (5.10.2018 to 9.10.2018) that time I call to India 5 to 6 time. i not used what shop but in your billing showing used. so kindly check the our mobile bill . I request to co. reduce my bill waiting your reply

Regrades

Mrs NIRMALA SURVASE

SOLAPUR MAHARASHTRA
Idea Cellular Customer Care's response, Nov 6, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further. 

Regards,
Prajakta
Mob-[protected]

Now I am roaming in West Bengal PIN-742137.
From 15 October not getting any idea network on mobile.
This is very worst service of idea and facing problem for the same.
Please do needful.
I can't call anyone, also idea customer care

Regards
Priyaranjan Mondal
Mob-[protected]
MH-Pune
Idea Cellular Customer Care's response, Dec 9, 2018
Verified Support
Dear Customer,

As per our recent communication, we've informed you that your network concern was raised and same has been concluded that there is no error found from our end and we have done the necessary optimization on serving site. Also, as informed visit to the nearest Idea store to cross check with your SIM card once. If the issue still persist, kindly contact us on 12345 or 198.

Refer to the given below link to find your nearest Idea store location
http://www.ideacellular.com/idea/select-circle?plantype=storeloc

Regards,
Lakshmi

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