Idea Cellular Complaints & Reviews

Without my permission, idea is deducting my balance from my prepaid account. I didn't buy any game. Right now, i'm using feature phone and it has only one game which is full and not on the trial basis. I got a message from 53010 that thank you for purchasing the iappgame. Enjoy and have fun [protected]@iappgame.com. Whenever i got this message, then everytime rs 10 deducts. I didn't buy any game. I called the idea customer care, they were saying that i had purchased the game but fact is that i didn't buy any game. My no. Is [protected]. Idea customer care is saying again and again that i've bought the game. Thay are not providing the solution. They are not refunding my deducted amount.

I got a message that Dot guidelines are not met and within 2 days my connection was discontinued.
I am using idea postpaid since last 1 year and I don't understand which verification went negative that too after 1 year.

Now I am being told that I cannot start my idea number on my name, it needs to be through some other blood relation.

It's been more than 10 days now that my service is blocked.
Worst ### service by Idea. Worst ever management. Worst customer service.

Ive been using idea from last 3 years but i never got any angry with their offers and signals.. But from last 10 days i am not able to get the signal properly. While i am keeping my screen on auto rotate the signal is being lost.in portrait only it is allocating signal that is also very much sloww... Even i bought new 4g phone also no use. Thats the complaint from my side please respond to it as soon as possible.. Or else i will find other network and i wll give the same suggestion to my family and frnds also

Dear sir / mam i have no coverage of idea so we want to installation of a idea tower installation im my reach place vill - katorwa po - mocharim, ps - bodhgaya dist - gaya state - bihar pin code - 824231. Mo :- [protected]. We have more land in my house and farm so plz provide for tower. People r waiting for good network sir /mam thankyou so much plz give me immediately response i m waiting for your response thankyou so much

I have been having more than rs.20 balance in my idea prepaid number and i suddenly received a message that if i don't recharge my number, the outgoing services will be barred. I called the customer service and they are saying that it has been made mandatory to recharge atleast 35 rupees every 28 days for outgoing services and if not recharged for 90 days the sim will be deactivated. It's ridiculous that they are charging like a postpaid rental. Further i checked the internet to find a news that other service providers were also to bar outgoing in 30 days from last recharge and incoming in 45 days if not recharged monthly. These are all against the trai regulations of 90 days no incoming/outgoing calls or less than 20 rupees balance for deactivation. Many people including me recharge full talktime offers once in 2 or 3 months whenever the balance drains out and this monthly recharge (That too 28 days) is really a hassle. Trai please take action.

I bought a sim on 6th november, 2018. The idea executive said it will be activated within 4 hours. Today is 14th november, 2018 and yet the sim has not been activated. I have raised a complaint through email to idea and their response is not helping me. Number to activate: [protected]

They charge ₹300 for this kind of careless service. This is the service they provide. They take activation charges and do not activate the sim. Nonsense.

I recharged 29th October 99Rs for 28 day unlimited talk time after recharged i asked costomer care Representative of 29th October but he told me this is 28 day unlimited plan and suggested some technical issues. on 10th November 2018 CC Rep and Supervisor told me our pack validity only 12 day. and not properly guidance to costumer by Telephone company

My mother got call from number [protected] and he asked about all bank details and used my mothers account details for fraud transaction, this number is from idea cellular and it belongs to west bengal, i want idea to please help in this issue, please reveal the identity of this person and the money got credited to his phonepe wallet, please look in to it and help

My name is umesh sah and my balance has beend deducted by idea when i complaint after dialing 198 they were simply telling me that you must had subscribed something but they were unable to give me satisfactory reply and unable to refund my deducted amount. It is requested that my balance be refund to me as soon as possible otherwise i will switch to some other company by porting my no.

I am not able to send text messages from my idea mobile network sim from past 2 days. When i called up the idea customer care and asked for a solution they suggested me
1) to re-enter the message center number [protected], restart the mobile and assured that the messages would be send but the the solution failed.
2) then they suggested me to reset my mobile to factory settings and it would be solved again failed. Later, i insert other network sim in my mobile and tried send the text message this time message was send successful.
3) finally, the customer care representatives started to tell that they are facing some network issues and asked me to wait for 2 hrs and then restart the mobile it would work. When i tried with another idea network sim immediately the message was send successfully.
4) after a long discussion with the idea customer care representative, they started saying that this issue is happening with only few idea sims as they are changing 3g satellite to 4g or something like this and asked me to wait for 1 day.

Tried diff location same issue

Now i'm clueless and helpless!

I request, to help me on this issue.

Thanks in advance

There is network busy in on my number for last 3 days. Please resolve the problem... Everytime i call there is netwrk bsy and i am also not able to receive the calls from any of my contacts... It is really badthat such a big company have such type of network errors.. Authorities should take strict action towards this or i have to change my operator for better results..

Hlo sir maine ek rechrge kya tha paytm se [protected] (idea) 119 ruppe ka
jisme 28 days tk all local std mobile call free tha
sir yeh recharge wrong number pr ho gya h aap se request h ki mujhe yeh recharge [protected] pr kr dijiye
mujhe refund nhi chiye bs iss rechrge ko [protected] (idea) pr kr dijye plz sir aap se request h ki mere complain ko jarur smje honge
plz sir mujhe aapke emplooye ne mna kr diya h pr aap se request h ki mujhe jarur refund milega
'
oprator reference number - RJ[protected]

WRONG NUMBER - [protected] ( IDEA )

CORRECT MOB NUMBER - [protected] ( IDEA )

Dear sir/madam,
We are using ur services since 2013. I have come wrong bill those service are not using. We are launch complain dated 6 nov 2018. But not given me any resolution your side. And also when we make call customer care your representative not given me any solution his talk very roughly.
Kindly requested to u clear my unwanted applied mob no [protected] charge rs 512 in the month sept. Less my billed so we make the actual bill amount.

I'm using idea for more than 2 years. I got a message saying my connection will be barred if not recharged but my account has rs 27 balance. When called to customer care they say this is idea's new policy. The recharges they suggest are only valid for just 1 month and after that even if i have sufficient balance i'm supposed to recharge otherwise connection will be barred. What kind of attitude is this. Please do something.
Thank you

Hi,

I had done an idea mobile recharge for rs 398. The amount has been deducted from my account, but the number never got recharged. I called up the customer care and they said the amount will be reverted in 3-5 days. But it's been three weeks since then and the amount has not been reverted back.
They keep saying the amount will be reverted by the end of the week. I have been waiting for 3 weeks now and the issue is still not resolved. I will be reaching out to zonal incharge or regional manager in case this is not resolved.
Kindly take action asap and revert the amount.

[protected] is my number today 10nov 12.00am my 38 deduct from my account without any reason then i call 198 10 times i called no answer worst service i want my 38rs... I will port all my idea network from my family members... Bad service i every seen one guy mehbub i was talking to him 10min but nothing he done not a answer also..& your net is soo slow it's like 5 part airtel & idea net is like 1 part speed turtle speed hahaha last option is port

Hello Sir, I am a Student Of Delhi University And I Am live in Dwarka Sector 3 JJ Colony Phase 2 Matiyala And I am Suffering some brain diseases For Last 5 Years I Consulted with many neurologist and they told me it is happening because you are facing some radiations and it’s coming from idea cellular tower which is placed At G-203, 204 Phase 2 Sector 3 JJ Colony Matiyala that is palced at opposite my home and i have also medical reports and my dad was also suffering the same and now he is no more and here, s my some neighbours they are also suffering the same problem so in that case kindly take any legal action or else I will complaint in supreme court

We have lost my motorola xt1770 moto e4plus .with IMEI1:[protected].
AND IMEI2:[protected] in the market at malwny colony malad gate no 5
market while shopping some body stole the purse having the mobile with idea sim in it, we want to block the sim and trace the mobile as soon as possible

HI,

I have submitted my documents in this year([protected]). But still i am geeting messages and voice calls from your customer care that "Dear Customer, the document submitted by you is found to be non-compliant, hence request you to submit a fresh application within 48hrs.at your nearest Idea store to avoid disconnection of your mobile number".Now my number is disconnected, this number is very important so please help me to get rid of this problem.
Thanking you sir.

I did a recharge of 348 on my phone via your myidea app. The money was deducted but recharge was not received. The customer service is not helping me either. They keep on saying that the recharge was not done and are not looking to the transaction id. Check to this issue asap.

Transaction i'd :icie8710abe3d0a4f98b5fb4ac39fedc423
Mobile no : [protected]