Idea Cellular Complaints & Reviews

Dear friends,
Never take connection of idea postpaid. My idea postpaid connection is from rajasthan circle, i want to change my circle only, from rajasthan to haryana. They told that i have to go in jaipur for circle change. Now i want to mnp this number in airtel after bill payment of rs. 400 against 210 but they aren't giving the clearance also. Now i have to close this number after changing my number in all accounts like aadhar card, gas connection, bank account, credit card etc. Because i have no option.
Friends my advice is that always take jio service. No one can competete the jio plan & all india roaming free. Thanks to mukesh ambani to finish their monopoly.

Regards
Sandeep kumar
[protected]

I have purchased sim of idiea in augest first week. Uptill now i have not recived any bill. U say bill is send on email. I have no email provided when i purchesed sim. I was not having email add. So. Now u have charged me 620 rs. With late payment charges. As u have not send me bills i was not knowing about bill. So u have to wave all this charges after august bill. Refund me all 620 and cancel my sim no. I will have to complin for this in coutemer protectin i[censored] not take action on my complain.

I am receiving msgs every next day rs 10 rs 5 is deducted. Now the balance is left rs... As per customer care this is charged when clicked on game link, whereas I haven't clicked on any link. I think it is a new way to earn money. I need a resolution and my money back or I am going to stop using idea services, bcz there are still other service providers who are excellent in services and doesn't charged unnecessary unauthorized money

I have taken idea 4g network for my mobile iphone 8plus
I am not getting 4g instead 2g and 3 g are coming most of times
The speed is very poor and i am unable to use internet
The problem is reported to idea 12345 but every time they suggest setting but of no use and again and again 2g network is coming
I am tired of idea of speed problem
Though the area where i am living is having 4g but may be lot of idea customers are there in that area and 4g speed is rededucef
If the problem persist we have to change the network
As claimed in tv advertisement, there is no 4 g and proximity 4 g spearing on miobile
I have registered the network problem by
Sr no[protected]
It is requested that idea should the speed of their network and do something
Sp mago
[protected]
[protected]@hotmail.com
Address surya nagar bibhab exotica near surya nagar temple agra (Up)
Dist. Agra

My wife smt rich's salvi mobile number [protected] she apply for her number convert from prepaid to postpaid. She pay 500/rs for converting number prepaid to postpaid to idea branch sardarpura udaipur rajasthan 313001.
Sales person told us that it is security amount and refundable.
Bt we port sim from idea to airtel and six months pass away and we not getting security amount.
I will concern to the consumer court as soon as possible.

I havn't used the internet on my idea sim, but i m charged with extra 500 for some 134 mb, i was promised a waiver by an executive but suddenly they deny giving waiver on that amount. I have jio sim which is used by me and by no change i have used idea internet. From past 18 days i m continuously contacting idea to provide me with the solution but i have there no interest
Highly dissatisfied

Hi

I am currently in us and have stopped receiving idea sms some the last couple of months.

The mobile does not pick up at&t or t-mobile signals. I was regularly renewing my packs to keep the number activated.

Today when i went to renew, the website said my mobile number is invalid.

I need some resolution. Please let me know who to contact and how to get this resolved.

Thanks,
Anil

Hello sir/madam
I did buy three postpaid numbers from idea two months ago [protected], [protected], [protected]. I got hospitalized after some days because of serious sickness i couldn’t pay the bill i went to idea store today to pay the bill but they said you have to pay 1441 rupee even i did not use sim card for two months. & my one month bill was near about 600. They activated plan on my sim card without my permission & threatened me to pay the bill otherwise i’ll get fined.
I said kindly deactivate my these all numbers i don’t use. They said we can’t do because you have to use for one more month.
Kindly solve my problem i will pay only for which plan i did activate in starting first month not for the next month because i didn’t tell to activate plan on my number for next month.
Amandeep
Nawanshahr, punjab
[protected]

I have canecelled my idea connection ([protected]) on 4th of july 2018 and it was processed by 7th of july i have attached the screen shot of the same below. Even after cancellation idea is generating bill and the employees of the idea call me now and then and they are haressing me to pay the of the same i have cleared my payment of the connection on 4th july and requested to cancel my connection and the request was processed and the connetion was disconnected on 7th july i have all the proofs regarding this please help me in this.

Dear sir,
I have registered for complaint by reference no.[protected],[protected],[protected], and reference no. 1-[protected], but response to gave me about this complaints and no feed back call provide by ur customer care, yesterday i call customer care mr. Ashok nd mr. Firoj customer executive he told me above reference no. Not in idea reference no. And use abusing language. So i request you please clarify me above reference no in idea or not. And proper legal action to take ashok or firoj with intimation to me.. Your idea service is very bad lul.. I have take to '0' for ur idea service nd ur customer service.. I will change ur idea no.

We recently applied for postpaid to prepaid conversion. Four days after application, postpaid got deactivated and prepaid is not activated. We are able to receive incoming calls only. We couldn't recharge / make any outgoing calls. When i tried reaching to customer care, no one is responding. We i do balance check, it shows 0, but we couldn't recharge, its says recharge failed.

Dear sir
I have recharged my idea number [protected] through net banking via idea cellular website -https://care.ideacellular.com/wps/portal/account/online-recharge. amount of rs.398 debited from by account at 9:32 am dt-16.10.18 but my mobile was not recharged.

Plz revert me within 24 hours otherwise i will move to consumer forum.
Details of payment is enclosed in photo

On 26/9/2018 my balance was deducted because my internet balance was completed so i call idea customer care and they said that so they told me to stop the internet services by messaging stop to a number number i forget the number.. Again yesterday 15/10/2018 my account was deducted 159 rupees.. I called the excutive and explained the issue and again they are saying to stop the internet service by dailing1925... But on that day their executive said to message and i messaged to that number and i did that... Today what di i do noww

Refer to my complaint no dotel/e/2018/26319 dt 12.10.2018. I recharged rs 35/- in my idea mobile. But your coy not credited the amt of talk time for rs 25/- whereas you mentioned in the reply letter that talk time has been credited. My bal shown is 000. Pl check and credit the amt today w/o further delay and not harass the customer. I also try to contact customer care but no response.

I have ported my number [protected] from past 15 days after number was activated in idea network am not able to make a call neither receive a call which is disgusting and on top of that idea customer care executives make false promises and they have send me a text stating that issue is resolved i question them please connect me on the same number which is having problem if the issue is resolved. I need solution for the issue if not will move to consumer court.

I had requested for a pre-paid connection and your idea executive gave me a postpaid connection and he did not even think of informing the same to me. My first bill was generated at rs 176 and i paid and also requested for conversion to idea pre-paid. But all in vain. Till now i am not aware of my rental package also. This is the level of responsibility idea is taking. Idea has not even validated my correct email address. And now idea has generated a bill of rs 1200 and still, i don't know what i am paying for. Is this service correct and ethical.

Idea seems to me like a fraud and that scams people out of their money. I am going to initiate a consumer complaint now. Because idea customer care executives and ms ravali from the senior department don't care and just say that i have to pay. This company is extremely greedy for money and has no ethical standpoint.

Please note i have not got a single mail for payment of rs. 1200 and the company executive don't give a # about it. The only thing is they want me to pay!!!

I have been calling idea customer care from the past 5 days to activate my said offer. The link to the offer is given below.

https://www.ideacellular.com/wps/wcm/connect/idea/promotions/idea-special-offer-...⇄

I have inserted my sim in my oneplus6 handset, sent message as mentioned. All i get as a reply is copied below.

Dear customer, your request could not be processed. Request to kindly resend the sms with a valid product. Thank you

All your customer service executives do is keep me waiting. Some of them even kept me waiting for 10 minutes without any fruitful solution.

If idea does not want to fulfill offer then why falsely advertise it on e-commerce websites?

Idea post paid no [protected] converted to prepaid on 29-9-18. I have paid 300rs more as status pending but instead of receiving my pending amount back i still received e-mail about the bill generation which was sent on my e-mail ([protected]@rediffmail.com)
Also your customer care executive not behaved properly. Please sort the matter at earliest.

I have upgraded my sim from 3g to 4g, then added the new sim to a different mobile. I am able to send sms but unable to receive sms.

This causes lot of problems, as most of our logins depend on otps

My number is [protected]

Can i have a quick solution to this? This is too big of a problem as it stops many tasks that we do on a day to day basis, even like ordering food from outside to any banking transaction.

I have been charged by idea cellular for outgoing from my no. [protected] to 055315. This no can not be dialer and i found similar complaint registered in 2016 by someone else. I tried to report this to idea with e-mail but they said they can not waive these charges as it is valid as per them. My concern is how can they charge me for dialling such no. Which can not be dialed.