Idea Cellular — Activated Mydala pack without any information to me | |||
How can you activate a pack without knowing to the customer. what is Mydala and they charged me 35 per week. i received the below message. date: May 5, 2016 Your Mydala deals has been activated. Amount charged is Rs 35.00 for 1 week. renewal charge is 35.[protected]@week as applicable. To deactivate sms STOP to 155223. I sent an SMS for deactivation but they sent me another SMS. Dear customer, below services are active on your idea mobile 1: Mydala deals SMS 1, 2, 3, etc to 155223 to deactivate the service. Stop this nonsence and deactivate this service. I want every penny back. Mine is a postpaid connection and i am not sure how much they are charging me daily. Stop this or else i will not pay the bill from here on wards and reach to consumer forum for activating services without customers knowledge. My number is [protected] Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 6th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular.
As per your telecon with our customer service associate on 6th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular.
Dear Customer,
Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.
As per telecom, we would like to inform you that issue will be resolved within 24 hour.
If you wish to reach out to us then please call our Customer Care division @[protected] or send us an email @ [protected]@mydala.com.
Regards
Mydala Team
Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.
As per telecom, we would like to inform you that issue will be resolved within 24 hour.
If you wish to reach out to us then please call our Customer Care division @[protected] or send us an email @ [protected]@mydala.com.
Regards
Mydala Team
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We regret the unpleasant experience. We have noted your concern. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular