Idea Cellular Complaints & Reviews

Hello team,

My name is furman ali, live in vpo dapper, teh derabassi, district s. A. S nagar (Mohali), pincode 140506.

I have done lots of complaints regarding network break, call drop/call ended, emergency mode, and internet responds like a 2g service. If i’m paying for 4g why company provide me this services. Company staff teat me like i’m doing the biggest mistake to choose the this company operator. His always give me hope not single solutions, i’m very disappointed with the company service.

Please help me to fix this issue.

With regards
Furman ali

I have been using idea in my hometown since long time but as soon as i have shifted to a new place idea is performing at its worst. Half of the day there is no network. At other times it shows "e". Using 4g internet is like a dream to me now. Calling service is even worst then the internet. Calls cut mid while and the voice is also not clear. Highest internet speed is 20kbps. I am fed up of this nuisance. It's better to use a bsnl numbervthan this disgusting and pathetic service.
Similar issues are faced by others also. Please resolve soon or we will have to change.

I live near deccan gymkhana, shivajinagar, pune.

Hi,
Idea is unnecessarily deducting my balance. It happened with my 2 mobile numbers.
They are activating some pack on their own and then deducted 8 rs. I tried to register complain but no success
I know the 8 rs seems small amount. But looking at the volume of customers in india don't know how much they are earning by doing such fraudulent practices. Many customers didn't even notice such deductions.

I have been using idea as my network provider since a long time now but recently i have been facing a lot of issues with the internet speed of idea. The 4g speed is extremely slow and there have been a lot of fluctuations in the internet also. The customer care seems to be doing nothing and i feel extremely harassed and helpless as i cannot do any work without a data connection. The connection is way slower than a 2g one and i don't know what to do anymore

I was told to pat 1480 after i ported my no to jio. Now i get a call from jio telling me i have 100 rs due. I tried making the payment but now the website tells my no is not a valid idea no. I tried paying it through inactive number screen but it says that it's not an inactive number. They tell me my no is active till 10th if i dont pay the bill. They asked me to visit idea stores but there r no idea stores here. All this happened because when i wanted to port my no to prepaid i got no proper response from the customer care and it took me almost a month to finally port my no. M attaching the receipt for reference

Idea deducted Rs 5 from my balance in mobile no [protected] without authorisation with message that I have downloaded sports from one97.
I haven't done this n have no interest in sports. Today again Rs 5 deducted on 5 Oct 19. Is it going to deduct every week.
Request to stop deduction n refund the deducted amount back to my account balance

Loss of sim card of [protected] in the name of k n jayaraman dated 5/10/2019 time 12.00pm at ramanthali .Necessary caution may be noted and number may be blocked to avoid misuse .this number is linked to bank account, aadhaar, ration card as well as credit card of vijaya bank.

Hello idea cellular,

I am amjad mahemood khan, i lost my cellphone and my idea sim too, i visit so many times to you care center but they are unable to give me my sim card so please help me. I am not happy with your services. My lost idea number is : [protected]. When i visit to customer shop they are telling me that your date of birth is not matching with the document which i provided, but i only gave my aadhaar card for the document. My alternate mobile number is [protected]. I also registered my complaint in police station ambajogai (No. 21). My address is s/o mahemood khan, sagar tokij parisar, ambajogai, beed, maharashtra - 431517. Please resolve it asap.

I am an idea cellular customer and recently i got a message from 53010 saying dear customer, you have been charged rs.10.00. On 2/10/2019 and i got the same message on 4/10/2019 and money was deducted both the time. It does not mention any service that i have availed. I am using a basic phone which is lava 40 power+ which does not even have an internet browser, i still have the messages in my phone. Are network poviders not supposed to inform why the money was deducted?. I will definitely talk to the customer service team which i am sure will not be able to address my query as i already know what is the level of customer service in india and which is why i felt it was appropriate for me to put it as a complaint. Please help.

Dear Sir,
I am Abhishek Lodhi, My idea No. is [protected], my issue is when i call to someone, any network i have facing issue of server unreachable & call cut down after 2-3 time call r continue, same problem in outgoing, Please solve my issue.

I have called the customer service and complained many times about the fluctuation of internet and network which is happening they helped me but after some time the problem again starts coming, I am tired of it plzz help me with it THIS IS SO IRRITATING I AM SICK OF IT I AM NOT ABLE TO STREEM HIGH QUALITY VIDEOS OR ABLE TO PLAY ONLINE GAMES AT ALL OR BROWSE FASTER .

I want to switch off my calling barring service. I want 4 digit password.. Idea sim.. Call barring is switched on.. Soo can u pls kindly provide my call barring service four digits password. I provided u the image of problem in my phone settings pls provide call barring password for my idea sim card. Incoming calls are barred soo plz provide password for call barring service...

Hi team,

I am writing this after 15 days again where i am facing big network problem from your company. So i am just requesting you kindly resolve the issue or else disconnect the service. # network and bull [censored] customer care executive, who don't have any knowledge about your company portal and profile how to work name is sohail bhakre.
I need legal action against him because i have call recording with me. If your company not take any action so i will highlight this call recording to grievance mail id.

Pathetic seriously.

Regards,
Ranjeet kushwaha
[protected]

This company is fooling corporate customers. I ported one individual connection into my corporate pool. This individual connection i had used with several operators numerous times as i port within 4 months between operators. Last two times i requested for port out they wrongfully rejected stating user cancellation. They say some retention team called up and i said that i want to retain the number whereas nobody called up.
Idea customer care will tell corporate customer to call [protected] as corporate customer care number of vodafone idea but surprisingly when you call this corporate number they will say they have details only of vodafone corporate numbers and not of idea. This way idea corporate customers will keep on calling between numbers foolishly with each of them telling to call each other and both of them helpless to the customer.

I visited a idea showroom in thrissur town on 25/09/2019 (Skytel associates, 25/1987, near anjuvilaku junction, high road, trichur) for migration of my connection from postpaid to prepaid. The staff said after checking my number in their system that they will send a request from there and after 4 or days visit any idea showroom with id proof and they will complete the migration proceess within minute. Also said that request will be send only bill payment. Due to my urgency, i paid my bill using my card in front of that staff. And they gave request. And told me that please visit the any showroom after 4 or 5 days. After 3 days (28/09/2019) i received a message that my migration request is accepted, kindly visit any idea store with id to complete migration. But when i visited today a store in thrissur near nehru park & midhila resturant with my id, they said that its not possible to migrate the sim due the reason that my connection is not upgraded to 4g. They says that request should be taken for acceptance only after the upgrading to 4g.

My complaints are...
1. Why the staff didn`t informed me about this upgradation when they make
Request?
2. Due to their irresponsible activity, i lost my time and bill amount for 5 more days. Who will be responsible for it?

Please take necessary action.

Subheesh

Respected sir

This is my idea number

[protected]

Latitude. 26.02776.

Longitude 81.80807

This is my address

Dandupur, ahibaran, dharauki, pratapgarh. Dharauki, uttar pradesh 230503

We are facing huge network problem in our area since 1 year now few months network is disappear we are not getting network

I m ready to give land for network tower installation in which every vodafone member get the network and use the benefits for which idea known

Plz registered the complaint of idea desk and i m aslo esclating this matter to ravinder takkar sir

Plz send network team to do the survey let them know how much we are getting problem or otherwise i will report this matter to ravinder takkar and chairman of trai dr. R. S sharma and appellate department of trai [protected]@trai.gov.in

Plz registered appellate complaint of 39 days let higher authorities and cag consumer advisory group and trai department members involve in it

Plz send network team and rf team to do the survey i m ready to give my land for network tower installation and also help with all local and clearances authorities for approval

I am an idea postpaid customer. I have raised a complaint stating network coverage issues in my area last week. They told the issue will be resolved within max 7 days. I called after 7 days asking why the issue has not been resolved, for which they say another 7 days max issue will get resolved. But i dont understand how long will they take to resolve the issue. I am paying the full subscription charge by facing these inconvenience.

Please give me the registration details of mobile number [protected].
Please provide me details of this number, on whose name it is registered and from which district it is more operating/operated. Date of incident-24/09/2019
The problem was taken place at badami taluk of bagalkot district, karnataka state. Please provide me as much as details available of the mobile number [protected]. Request you more and more... Plz provide details of the caller...

Hello
[protected]. I have rece shifted to shinde nagar marunji pune. There is no proper network in my current location. It keeps on fluctuating to other networks from 4g resulting my on going call gets disconnected. Internet at its worst. Contacted thier support 10 times after that they lodged compaint. Email sent to [protected]@vodafoneidea.com on 28 sep just received auto acknowledgement. Post that nothing. Complaint registered yesterday only verification call received nothing actioned. I am unable to use services and have to pay the bill. Company must waive off the bill for the duration i am not able to use services. They must be doing this with lacks of people and earning lots of money without providing proper services. They are looting people of india.

Gajanand singh
[protected]

When checked my phone after 2 hours or so, at around 10:52 am[protected] received a msg from idea about some service being downloaded and activated. Amount of rs was deducted as well. Contacted idea at 12345 as well as 198, and they kept on arguing that i downloaded some content delivery and activated that, while the other said i failed 123 and activated that and a third version they tried to put on me was that i clicked 'ok' to some message of theirs. They kept arguing and imposing on me that i downloaded it, but my phone was not even in the my hand. Did try to explain them but all they kept on repeating is - 'you won't get a refund for this amount'.
Idea has done this in past - activat services by themselves and then will keep arguing about this. Also keep getting calls /sms from idea even though my number has dnd activated on it.