Idea Cellular Complaints & Reviews

Dear sir mam hamne date 17/06/19 ko 500/- rs bill bhara tha or mera number [protected] pripaid karvaya tha apke costomer care me 23 date ko bulaya or hamne pripeid ka bhi 500/- diya tha aaj muje msg aya ki apka bill pay krna baki hai hum costomer care me gaye to bataya apka 17 june se 23june ka bill baki hai or voh bhi 529/- rs hamara bill 17 date se update hota hai ye aapki manmani hai hamne six month se net nahi use kiya kyoki hamare yaha wifi hai firbhi hame itna bill diya gaya apki company lost me hai to hamare pass kyo dubble bill manga ja raha hai

I'm nikhil shrivastav customer of yours by 2 years, and number [protected]
I'm coping with internate issue by long time in evening between 7PM to till 11PM
I have also complained many time, but i have not gotten any appropriate response,
I request u to find out any solution of internate otherwise i will port that number as soon as possible
Kapashera, New Delhi

Mob[protected]
Mr. Ealias ps
Respected sir i am unable to use data services in indoor. No 3g 4g coverage in indoor. Only 2g is connecting in autoconnect mode. I believe idea never cheat me. But i had lost my 249 rs. Very bad service provider. No. 1cheater. Idea never providing 3g 4g coverage in indoor. Please take necessary action for this cheating sir. Very cruel only money no service.

Recently i have lost my idea sim no. [protected] and therefore, i produced my id in the idea office in order to reclaim the lost sim so, i got my same number sim card at 2:20 pm today (29/06/2019) from idea office but still it is not activated so, please activate it urgent. Also i would like to let you know that without this sim no. I cannot able to operate and financial transactions so please don't delay my humble request.
Thank you! Expecting your positive reply sooner.

My idea no. Ko band kar diya company ne call kahhi jaa ni re thi or bill bhej ke sim bhi ab band kar diya hai.. Mann kar rahha hai case kar du... Wo mera no. Form me dalla tha oh.. Show room walle ptta ni har baar bina details ke on karte hai sim prepaid ko post kar diya or postpaid ko prepaid bttate nahi hai.. Kuch kon si sim.. Bill phle bhej diya or postpaid boll re hai..+[protected] es idea no. Ko band kar diya.. Or postpaid ka bill phle bhej diya..

Abhi mhuje iss pe contact karre[protected]

I am facing a lot of issues about call connecting, data usages problem, call dropping issues etc. Since last week and i have been complaint on 26.06.2019 first time but problem not resolved, again i have been complaint on 28.06.2019 but no positive response from idea customer care service.
Today 29.06.19 i called again and asked customer care senior officer ms. Chhaya but called disconnected by customer care officer without proper response to me and also she told me clearly that you can go in consumer court and or anywhere they have no issue.
I have lost my business in these days due to my clients are very angry due to my call did not connected from their end and i could not access there mail and calls.
Plz. Take my case seriously and take necessary action against service provider idea cellular.
My name: shiv singh, cell no. [protected], up west circle.

With regards

Hi team vodafone idea,

There is something seriously wrong with vodafone idea company.
Refer communication id c[protected],

First,
Your retail guys sold me 2 numbers without telling me that a postpaid idea number cannot be added in family connection. And i ported 2 numbers ([protected] and [protected]).
Second,
The customer care guys told me you need to visit idea store to make it happen. It cannot be done through idea app.

Third,
The idea store guy told me this is not possible, you first need to convert one of the numbers i. E. [protected] to prepaid. I asked him to convert it to prepaid. He informed that i need to visit on billing cycle day.
I reached out to him on bill cycle day and got it done (Refer communication id c[protected] and intentionally asked “do in need to come back for any other action”. He clearly said “” no “”.

Fourth,
Today i called customer care to understand why the request could not be completed, she (Rekha) said you had to visit the store again after 4 days to collect the new prepaid sim. “”what the hell is that…!!! “”

I seek clarification.. If i had to go there and collect the sim, why the original sim kept continuing.. It should have stopped. I would have automatically reached out to collect the new sim.
Secondly : why there is a difference in feedback from your store guys and customer care.
Some of your customer care say that family connection can be added via idea app and some say cannot.

Dear Sir/Madam,
I recharged online on my Idea Mobile number [protected] in the morning today. Despite the recharging successfully, I have not been recharged on this number yet. For the complaint, I also called the customer care executive of the Idea Company. But even after talking to complaining executive repeatedly my problem has not yet been resolved.
I request you that my problem be resolved as soon as possible.

I recharged rs 169 for my idea number from their website. It shows thank you and recharge successful message on the website. Money was deducted from my bsnk account. But i have not got sny recharge sms from idea. I called customer care. They said the sms will come after some time. But it did not come. I again called customer care to register a complaint. But they said they will register the complaint but they did not give or send me any complaint number. How long should i wait for the recharge? Please credit the money to my bank account.

Thanks
Indrani ghosh

Today morning at 11 am I am given new sim card in replacement due to loss of my old sim.they told me it will be activated in 2 hours.but after inserting sim card even after 5 hours I am getting error"sim Registration failed".
I request you to activate it soon.
Still I am not able to activate the new sim.

Team,

This was an horrible experience with idea post paid services. I got my airtel number [protected] ported to idea and for last 03 days the number is dead. Whose fault is this? Multiple calls to idea customer care fetched no results... They did now allow to talk to their managers and disconnect call. I followed all instructions and no service yet. This is not acceptable.
How come the customer care department giving new reasons every time. No senior person is available to take calls and understand the concern.
Why would i decide to go with idea??

Hi, i made a idea recharge for rs.119/- (Mob no:[protected]) on 27.06.2019 at 11.10a. M appx through online in idea cellular website. Amount was deducted from my bank account but recharge not yet received. Kindly check the issue, either refund the amount deducted from my acc or do the recharge. Why this kind of problems we are facing mostly in idea most of the time. Can't you pplz solve this issue?

On 26/06/19 & 27/06/19, i did recharge on my number through website of care idea cellular but recharge was not done.
Mobile no. [protected]

26/06/19: rs 119 + rs 119 again (Rs 238)
27/06/19: rs 129 + rs 10 (Rs 139)

Total amount debited: rs 377 from account

You are requested to please look into the matter and credit the deducted amount.

Manish

Hello team, my idea number [protected] is deactivated. When i ask the retailer about this they said sim is churned. I am helpless now don't know how to get that number i am doing recharge on regular basis. Before deactivating they even did not give any prior notice. This number is important to me. Kindly do the needfull for me.
My alt. Number-[protected], [protected]
For any query contact me.

I had done an online recharge of RS 199 on 27/6/19. The transaction is successful but the amount is not recharged to my mobile number. Transaction ID is QCMP[protected]. Kindly resolve the issue ASAP or make arrangements for refunding the amount to my account.

I have been using idea postpaid 99 plan.
From last 4 months i am getting 299 as basic rental. The customer care executives say that since that 99 plan is closed they have upgraded it to 299 plan. How come they themselves change plan without my approval. When i asked them they r telling they have sms ed me. They gave information. But thats ridiculous.
I as a customer has to select which plan i need or i have to tell them whether i can pay the monthly rental or not.
Without my approval they cant change plan and ask me to pay more...

I just have a single contact number and it is having network issues since a few days. It is showing no service continously and so i am unable to receive and make any call and messages. I can not even contact the customer care and the email that i have sent have not been replied by the company.
I have tried everything possible to make the network work but nothing is working.
This is the single number that i have and so i am facing quite a big problem.

Kindly reach me at [protected]@gmail.com as soon as possible.
This is really urgent.

I have recharge with 19 from https://www.ideacellular.com website And i did not get any sms from idea that your recharge has been successfully done as per policy, but my money deducted from account .
There is a recharge pack available on website.So why this happens.
Please call me on contact no .[protected]
I will explain you in detail what is exactly happened.

I have tried for an idea mobile recharge for rs: 95 on 26th june 2018. Did it through idea's online recharge website itself. During transaction money was deducted from bank account and showed recharge successful message on the screen. But i haven't received the recharge amount till now. Transaction id for the same is igaglfqnk1. I am expecting either a refund or a successful recharge of mobile number

Dear concerned,

I have postpaid number [protected] with 299 rental plan.in my bill a fraud call charges of rs 3195 has been charged for calling on idea's number (056694 and 055365) for almost 355 mins.

First of all this call was not made. Secondly how can a 9 rs/min can be charged for such unwanted services, even isd call is not charged at such a rate.

This is cheating. Kindly revert this charge and correct my bill.

Invoice date - 7 may 2019
Reference no - [protected]