Idea Cellular Complaints & Reviews

I am an idea customer since ten years. I have never got a good offer from this money looters and they are stealing our hard earned money like anything. Most of the time they will disconnect our incoming call services without any information. Also, they will charge extra for unwanted things along with the monthly bill.

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Address: 533344

Dear sir
I need my incoming call details for the last two months of my idea number [protected] for my personal issues. Please send it to my email address its very important to me. [protected]@gmail.com is my email address.
I hope you take my complaint seriously and send my call details very soon and I will be waiting for your response.
Thanking you sir,
Your's sincerely
M.Naresh
[protected]

Aug 2, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [protected]@idea.adityabirla.com or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>[protected]@gmail.com. Also, you can register your e-mail id via My Idea App/ Web. However, we are sorry to inform you that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, you can check your outgoing call, SMS details & account related information in My Idea Application or Website.

Regards,
Prajakta

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Address: Ernakulam, Kerala, 686670

I tried to send port message to 1900 from my idea number [protected] by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help

Jul 31, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 29/6/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: D. No: 21-69-7, Siddeswaram, pedagantyada,, Visakhapatnam-530044, Visakhapatnam, Andhra Pradesh, 530044

As I am calling others it is automatically the call will be cuts and the and sometimes it will so that server unreachable and sometimes it will reduce the signal but there is no concern about the customer service as I am facing the problem since nearly one month but there is concern and I didn't saw this type of worst cellular service, I have never seen this type of service

Jul 26, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 29/6/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: 5/21 GAJJU KATRA SHAHDARA DELHI - 110032, New Delhi, Delhi, 91

To

The Appellate Officer
Idea - Delhi
A-68, Sector-64
Noida-201301
U.P.
Contact Number: [protected]

Dear Sir Madam,

My name is Neeraj Sood, I am a resident of Shahdara Delhi - 110032, My mobile no. is [protected]. I have been a consumer of Idea Company for a very long time. My idea mobile sim have been sending STD and ISD SMS automatically on 16th June and 20th June, 2019 from the Idea SIM of my mobile phone. Which is being deducted from my main balance. Please check this matter and take action as soon as possible. Please return my deduction amount.

STD & ISD No is as follows :-

STD & ISD NO. TIME DATE

[protected].11 PM 20.06.2019

[protected].11 PM 20.06.2019

[protected].11 PM 20.06.2019

[protected].10 PM 20.06.2019

[protected].10 PM 20.06.2019

[protected].10PM 20.06.2019

[protected].10 PM 20.06.2019

[protected].10 PM 20.06.2019

[protected].10 PM 20.06.2019

[protected].10 PM 20.06.2019

Thanks & Regards,
Neeraj Sood
[protected]

Jul 30, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

Regards,
Prajakta

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Address: Niali, Cuttack, Odisha-754004, Cuttack, Odisha, 754004

I have one connection of idea cards (Odisha) from last 2years.
I have received flash message from last 1 week like your data balance is less than 100mb
I have already complaint through call but still not solved, it's irritating me .
I have also get confirmation that flash message issue solved by idea, which is false confirmation when problem still happenning.
I have send same message screenshot to idea customercare but still no action taken.

I need solution as soon as possible, for such type message i have also activated DND, but result is zero.

Aug 5, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the message which you have received is an informative message regarding your account usage.

Regards,
Prajakta

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A

Aaaaabbbbb

from Ahmedabad, Gujarat

Jun 21, 2019

I m kartik from JAMNAGAR in Khodiyar colony and I have problems in network like not connecting internet and it say idea 4g network but it’s not 4g and also Vodafon network in fastest 4g network but not connecting it’s like 2g network my area is crystal mall JAMNAGAR pincode is 361006

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Address: Chandralk apts, Tilak Nagar, Latur, Maharashtra, 413512

I have recharged wrongly with recharge of Rs.141
Which has been wrongly recharged for dialertone services.. without my knowledge..I called customer care, they said it can't be reversed & you can use it only for unlimited dialer tone.

I want my recharge to be credited in the form o[censored]sable balance & talktime.

Please do the needful & resolve this wrongly done recharge.

Operator Reference number:MH[protected]

Aug 8, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, We would like to inform you, that once the recharge is credited in the account we'll be unable to reverse the same.

Regards,
Prajakta

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Address: New Delhi, Delhi, 110006

We have applied for Port out 1st time on 1st of this month for 21 nos. out of 35 Nos. for our corporate account no.[protected]. We have even deposit Rs. 3000/- as advance against this nos. in our above corporate account. The port out was rejected by Idea on 8th of this month. Upon calling them they said you have not paid advance for Port out. Upon confronting them again and telling we have advance in our account, they said it was rejected as our executive didn't able to reach you for stoping this port out and hang up our phone. We again call them and they said it was due to some technical reason beyond their control and was rejected due to their system error.

We again send port out request on 9th of June with all the necessary papers and have now deposit more 5000 rupees in our corporate account. It was again rejected by Idea cellular and upon asking them they said it was due to some technical reason.

The number given in any website to contact nodal office or appellete in delhi goes to Vodafone center and they say we can't help you.

We just want to port out from this 3rd class network and service provider-Idea which doesn't care about its customer and harass its customer by giving false details.

Please help in same.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Jun 26, 2019

Updated by vinu2718 I have visited idea store as instructed by you and raised my problems there. They said this time port out was rejected due to authorize name mismatch. When i instructed them that this is partnership firm and name is correct from our side.They said they have raised complain in system and you can send port out request once again. I have raised the port out again on 19th June with all the documents once again in jio network. It has been rejected once again on 25/06/2019. When i visited same idea store they have given me the number of Miss Bharti sachdeva - [protected] (rm) of my connection and said she will help me in my query. After 2-3 calls she picked up the phone and told she is not (RM) of my connection and told to call me [protected] for my query and hang up the phone. When i called this toll free number they said there is no (RM) of my Corporate connection and said you have to call [protected]. There one executive name Mr. Samson picked up and he said it was rejected due to Letter of Authorization Invalid reason. Upon asking he said you just send the email to [protected]@vodafoneidea.com with all your problem and we will upon receipt of your email, will help port out this numbers.

I know once again they are just wasting my time and money as how can they help me in port out from there system instead of any help from other Operator like JIO.

Literally fed up in this last 1 month with this service of Idea and every time they are just giving silly reason and stopping this port out request.

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V

vanga kranthi

from Bengaluru, Karnataka

Jun 21, 2019

Today 8rs cut from my idea number.i didn't activate any plan or service.

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Address: East Enclave, Newtown, Kolkata, 700156

Im using Idea Sim, No. [protected].Till yesterday my account balance was around Rs.50/-. today morning my account balance is .03p. How can it be possible? I never subscribe to any services. No history is showing regarding this consumption of Account balance. So please clarify the consumption of such balance. And return back my balance immediately. and solve my problem ASAP. I'm using Idea from long time but this type of problem I'm facing from last 1(one) year. Please dont compel me to switch over to another service provider. Looking forward to hear from your end soon. Thanks.

Sim No. [protected], Kolkata Circle

Jul 27, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Regards,
Prajakta

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Address: 71,SATHYA MOORTHI,ST,TIRUVALLUR, 600037

I never seen this kind of[censored]seless service from idea .i was facing Network issue so i given more then complaint no other solution so they given free missed call alert pack then what happen next bill 200 charged for missed call alert what a [censored] you people doing so i payed my bill amount 500 and port out my number to Jio Now again they asking 200 after making the payment only i port out my number then why should i pay useless idea people ([protected]) better you can do any legal action againts me we will meet in court i have all the recording voice of fake commitment your people given ...

Aug 3, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: C 50 kameshwer park soc hirawadiroad, 382345

My incoming and outgoing sms not working no sms is coming and going my all transaction and banking has been stoped due to this bad service by idea and also they have stoped without any information
And i have complain them 2 time but their is no solution till now my business is close from last two days due this bad service given by idea without any information
Please help me no this issue i m in very big trouble

Jun 18, 2019

Complaint marked as Resolved

Only they have take request but no step has been taken till now

Idea Cellular customer support has been notified about the posted complaint.

Jun 18, 2019

Updated by Mitesh ahir No resoltion. Is come why status shows resolved

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that mentioned number will be activated till end of the day.

Regards,
Prajakta

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I hace tried to recharge my number a lot of times and also logged complain regarding that at idea and idea app to, but no resolution was provided to me. I want that my number should be recharged easily by me. Also it is not being ported to any other cellular network.
I have also contacted my nearby retailers regarding this and discussed the issue, but they were also unable to give any resolution.

Jul 21, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

Regards,
Prajakta

Jul 03, 2019

Updated by Vibhor_aps The required screenshot is provided..

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V

Vibhor_aps

from Bareilly, Uttar Pradesh

Jul 3, 2019

The required screenshot is provided...

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Address: Kupwad road ahilyanagar prakashnagar sangli ., 416406

Sir mera internet networking bohot slow hai
Or mene recharge. 5 .6.2019 ko kiya hai
Tabhise internet problems ho rahe hai mai lagatar
10 tarik se costumer care ko phone laga raha hu
Sab adhikari bole ki 2 hour mai tumhara network problem solve karenge abhi roj mai care ko call karta hu mera aj problem solve nhi hua to mai (grahak nyayalay) mai complete karne wala hu so plzz aj mera problem solve kijiye or abhitak mera
8 GB deta west gaya hai so

Jul 21, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer.

As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and accepted date for the complaint is 25/6/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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Address: madhapur, 500081

Hi, this is Sriram from Hyderabad. I have been facing call drop problem at my office location, Madapur. I have registered complaints for multiple times, but they are closed as the issue is resolved without informing me. I have been paying more than Rs.500 per month. I have been using this network for 10 years. I don't want to move to another network
Please check and let me know if this can be resolved or port to another network.

Jul 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record. We've informed you that network Visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services.

Regards,
Prajakta

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Refer to my Service Request# C[protected], In month of April 2019 Bill, I have been charged for Rs. 249/- for renewal of Dialer Tones Subscription.

Please find attached, screenshots of all messages concerned to this topic.

1. I had Received a SMS for intimation of Renewal of Dialer tone Subscription on 23-Mar-2019, 10:27 am.

2. Then I have Sent, as advised in SMS, STOP Message to 155223 on 23-Mar-2019, 10:31 am.

3. Still I got message from 54300 that my Subscription for Dialer Tone has been renewed at 24-Mar-2019, 07:41 am

4. And followed by another message that "You have been unsubscribed from Dialer Tones" on 24-Mar-2019, 7:45 am.

Though, I had taken STOP action for subscription on-time, I Have been Charge for Renewal of subscription and my services also unsubscribed.

Jul 27, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jun 24, 2019

Updated by Gopi Wadkar No action or revert from idea... Please look into the matter

Verified Support

Jun 25, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under C[protected] is in progress and accepted date for the complaint is 02/Jul/2019 & we will get back to you at the earliest.

Regards,
Prajakta

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My name is Shahrukh khan and my Idea number [protected] has been blocked and I want to get it unblocked. It was linked with many documents and IDs, hense it is very important for me.
Kindly, by doing a favour please resolve my problem as it is causing much trouble to me. I've talked to the custumer care executive but he was unable to solve my problem.
My alternative phone number is [protected]

Jul 23, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: Visakhapatnam, Andhra Pradesh, 530041

I have tried lot of times to send Port request sms to 1900 from my Idea Mobile no.
but its showing as unable to send the port request. kindly do needful action.

i am requesting you to please resolve this as earliest. since 1 month i am facing network issue due to there is no Idea coverage at my working location and only BSNL network available there.

this is the issue.

Jul 19, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Mumbai City, Maharashtra, 400012

I am facing data problems since 10th June, I have registered complaint about it on 12th June still I don't have get any solution about it until today.
I have called in ideas customer care many times but there customer service officer are not giving any solutions and talking rudely. Still my data was not working
Did I am doing recharges for facing that...
I have tried to complain in ideas online complaining portal, but there not accepting my complaint.
Still I am facing data problems...

Idea Cellular customer support has been notified about the posted complaint.

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R

Rahul Devanga

from Mumbai, Maharashtra

Jun 17, 2019

I lost my mobile i have to replace my number. for that sim replacement idea sim they are taking charge of 250 rs. is that reasonable cost for sim replacement.
BSNL is taking charge of just 10 rs. why that is very high cost for idea ?
why that much difference for BSNL and idea ?
i want to know

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

V

Vikram Singh Sindhar

from Mumbai, Maharashtra

Jun 17, 2019

Plz Solve this Problum. A long time network excellent working but 3 more days it's not working properly.

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

S

Sauryadeep

from Ranchi, Jharkhand

Jun 17, 2019

Whenever tried to call, it says "your service has been temporarily withdrawn". But, it has a cellular tower. But, customer care representative says all services are active in your number.
please look after it ASAP.

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Address: #19,3rd cross, maruthinagar, bhadrappa layout, Bangalore, Karnataka, 560094

Hi am not getting network coverage, my mobile is displaying no sim card, I removed and restarted device so many times, without network how can I do transactions, call and make sms, please resolve this issue.
From the past 2 weeks am not getting network in idea sim, restarting device so constantly makes irritating, please understand the mindset of customers, even there is no proper reply from customer care through email, this is not free service idea network should resolve this issue as soon as possible.

Jul 21, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jun 16, 2019

Updated by Useridea2 After posting mail to ideacustomercare this issue is still troubleing, please fix network coverage issue with above mentioned number, I have not made any outgoing calls from past days.

Verified Support

Jun 20, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Aligarh, Uttar Pradesh, 202001

Dear Service provider,
This is to bring to your kind notice that we have using idea connections under account number[protected].We no longer want to continue the group and want each numbers to operate on its own.
Upon contacting your various vendor offices they didn’t showed any heed towards the same. I was often asked to run from pillar to post. Consider this my last attempt or i will be forced to switch all
the number from idea to some other operator. In case of any query you may contact at the below provided details.

Idea Cellular customer support has been notified about the posted complaint.

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K

kartik thakur 937

from Mumbai, Maharashtra

Jun 16, 2019

I call 5909 they said it will be activated within 15 minutes then switch off your mobile but now sim deactivate

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

S

Sindhuja Kalaimani

from Mumbai, Maharashtra

Jun 16, 2019

My idea for number [protected] is showing no service for the past two days .
The sim has been removed and inserted multiple times.
The phone has also been rebooted multiple times.
Cant able to resolve this problem

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A

Ajith Manoj

from Tirur, Kerala

Jun 16, 2019

This area will daily facing issue is network coverage you please install a tower in my area

Reply

Ajith Manoj's reply, Jun 6, 2019

Network coverage issue please install a tower in my area

Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

A

Abhilasha0413

from Malegaon, Maharashtra

Jun 16, 2019

My SIM card is not working from 10 days. I have complaint about it to customer care daily.
Idea shop have already taken charges to resolve it and still asking for more charges..

Reply

Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

D

Digant008

from Mumbai, Maharashtra

Jun 17, 2019

Since 1 week I'm experiencing a worst network in my area.I had also spoke to the customer care team but the issue is not solved.The team everyday says that the issue will be solved by today but it's getting worst.I have a 4g pack but could not experience a 3g speed.

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

P

Priya Saboo

from Pune, Maharashtra

Jun 17, 2019

My sim card not working, services are stopped, how can i restore it back?

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

R

Rajanmeena1601

from Noida, Uttar Pradesh

Jun 17, 2019

I am usear of idea pripead sim ... I want last 2 month and last week cell list . On my gmail.. [protected]@gmail.com

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Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

D

Divyatest

from Chennai, Tamil Nadu

Jun 17, 2019

Out Going Sevices like calling, sending sms stopped from my idea. I have 10rs balance.
Please let me know the reason. Advice me how to reactivate.

Reply

Idea Cellular Customer Care's response, Jun 20, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Rgards,
Prajakta

Idea Cellular Complaints & Reviews

File a complaint to Idea Cellular

Idea Cellular reviews & complaints page 122

looting money and barring incoming calls

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need my incoming calls for last 2 months

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idea port

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not giving any response against my complaint

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automatically std & isd sms sending from my idea sim

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flash messages irritating

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wrong recharge no provision for reversal or balance

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port out is rejected 2nd time in spite of all things in manner

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account balance problem

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useless idea

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sms not working

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recharge not being done on my number

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internet networking

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call drops at madhapur

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wrong charge for caller tune subscription.. not ready for reversal

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unblocking my sim card

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unable to port to other mobile network providers from idea

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about data service and fic**ng bad customer service

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am not getting network coverage from past 2 weeks

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to remove certain numbers from corporate connections

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